The Flooring Guys

We bought hybrid flooring for our new business. The team were knowledgeable and helpful and the flooring was good quality, competitively priced and delivered on time. Overall, a great experience!

Really happy with our experience with The Flooring Guys! The team was friendly, helpful and easy to deal with from start to finish. They gave us some great advice when choosing the flooring, and the whole process was smooth and straightforward. The finished floor looks fantastic and has made a big difference to our home. Great service and workmanship. Would definitely recommend!

“I have a great experience. They have done so well. They finished it really quickly and the quality is excellent” as expressed by my daughter in relation to her bedroom. Personally I was impressed with the workmanship. Product was tightly joined mitigating the risk of fluid ingress into the sub-flooring. Still going strong after four months. Great job. Show reply

The ordering, delivery and installation was stress free. The standard of workmanship is exceptional and the installers work very hard. This is the second installation that our family has had by the Flooring Guys. I wouldn't go anywhere else. Show details ·  1

I placed an order for floorboards with this company in early June. Following the purchase, I received no information regarding when the order would be ready for collection. After 10 days I replied to the order confirmation asking when it would be available, but no response. Then I called them in July, their representative apologised and offered… Read more

free delivery for the upcoming Friday. The delivery never arrived, and the company made no attempt to communicate the delay.

I then called again to follow up as I heard nothing and obviously the product was still undelivered, and I was explicitly promised a full refund. However, after being promised this refund, I became concerned that the company might attempt to force an unwanted delivery to bypass my right to the agreed upon money back. Shortly after that call, I received messages trying to pressure me into picking up the order at their Slacks Creek location instead. I declined, reminded them of the agreed refund, but the runaround continued.

Throughout this entire ordeal, communication has been highly unprofessional, requiring me to correspond through up to now 4 different personal mobile numbers that contact me.

In an attempt to resolve this, I visited the store in person. The staff member claimed the showroom was "disconnected" from the warehouse and could not process the refund directly, but assured me they would call them to finalise it. I am still waiting - so obviously another lie.

After this I sent a written email outlining the timeline thus far, and that I request only written communication going forward and that I was expecting my refund as agreed. After sending this I was CALLED (I didn't pick up) and TEXTED again asking if they could deliver. Someone else replied to the email saying "We will definitely deliver on Wednesday, if not delivered, the refund will be processed instantly." Firstly disregarding that a refund was agreed upon and not delivery, and of course I have not received the refund, so now I am leaving my honest reviews.

In my opinion, I would strongly advise against using their bank transfer promotion despite the discount, as you will really need and want the security of a credit card chargeback if things go wrong.

As you can see by looking through ProductReview and Trustpilot, my experience is far from isolated. The runarounds of delays, zero communication, shifting excuses, and withheld refunds are a clear recurring pattern. Their negative rate on ProductReview is currently at 39%. While their public review score on Google may look high, this does not reflect real customer experience.

Based on my experience and similar reports online, this business appears to rely on communication breakdowns and prolonged delays, knowing that most consumers are too busy with work and daily life to endlessly chase them for resolutions. The combination of unreturned communication, shifting excuses between showrooms and warehouses, and withheld refunds points to a systemic pattern with the aim to exhaust you into eventually giving up, as you may not have the time or resources to pursue formal legal channels and are left stuck absorbing the financial loss.

I am escalating this matter to the relevant authorities.

We recently had engineered timber flooring installed by The Flooring Guys, and the entire experience was outstanding from start to finish. From the initial consultation to the final install, their team was professional, knowledgeable, and genuinely helpful. They took the time to understand our design goals and recommended the best timber options to suit our space, lifestyle, and budget. Show details ·  1

I chose Slacks Creek Team to supply and install the floor board for my apartment. I found them very helpful and knowledgeable, and also their price is very competitive. the installation process is efficient as well. Show details ·  1

Avoid at all cost! Got the flooring guy to replace the flooring for my brand new house, while I had no choice with the builder. No show on the first day. Late on the next day. Done 3 hours and vanished, telling us he will be back in 3 hours but not coming back when it’s time. Call that guy and he said will come back in 2 hours. Wait for till the… Read more

sky turns dark and no return. Same happen on day 3. And didn’t even say when to come back. I texted him at the evening and he said he will need to come on the day after.

A 1-2 days job now extend to 5 days. With the worst communication ever.

Finally the job was completed on day 5. It was very late and dark when it’s completed so we didn’t check thoroughly.

But later on when I return to my brand new house, I find damage and a crack in my garage concrete, where the guy cut the flooring materials. My garage is brand new and 100% certain there was no crack prior to the day.

Worst experience ever!

We engaged the Slacks Creek Team to remove existing carpet and install the both ground and level 1 with Resiplank RigidCore Summit 9.7mm Coastal Blackbutt Hybrid floorings at our Rochedale house. These hybrid floorrings were meant to be scratch resistance. Telltale signs started when they took weeks to return to fix a few minor issues of their… Read more

installation. Then, when these hybrid flooring were scratched as picture shown, these guys refused to return messages and calls to attend to this issues. It was no point calling the sydney head office either as they told me they would direct my concern to these Brisbane team who never came back to me. Very disappointing dealing with the team

The problem was that the rug delivered was not a true representation of what was on their website – The problem was that the rug delivered looked vastly different from the one shown on their website. It was a stark white whilst all their photos suggested that it had golden undertones. So the description of the product by the business was not accurate. Contacted the business via email advising them that their photos of the rug on their website… Read more

were not a true representation and if they were that the one we received was vastly different. Asked to exchange for another colour. They then informed me that rather than exchange I had to purchase a the new rug. Upon returning the old one they would issue a refund minus $50 for reshipping and minus a $47.52 restocking fee as this was a change of mind. Further they wouldn't allow me to return it via the same courier on delivery, or to the store or to the warehouse to save on the shipping. The restocking fee should not have been charged as it was not a change of mind but rather a failure by them to deliver what was advertised on their website.