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The Good Guys
2.0 from 3,382 reviews · View Statistics
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Reviews

  • Product Quality
    2.5 (813)
  • Return Claim MadeYes (246) · No (861)
  • Shipping
    1.7 (173)
  • Customer Service
    2.1 (671)
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rmh1971
rmh1971Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Check if your delivery is coming from store or warehouse

published
Incentivised Review No
Daniel G.
Daniel G.Sydney, NSW

Do not buy from the Good Guys especially online

published
Shipping
Incentivised Review No
Return Claim MadeNo
Terry H.
Terry H.South East Queensland, QLD

My fridge stopped working after 10 months bad customer service

published

My fridge stopped working after 10 months so I called to explain as I had the gold cover which they advised me to get i thought It would be an easy process unfortunately this was not the case. close to a month later still the issue has not been solved.
They sent out a repair guy who told me this is a common problem with these fridges so went to the van for a steamer I then watched as he de iced my freezer and told me that the pipes at the back block up and stop the fridge from getting cold and this is likely to keep happening.

I now have a fridge that will stop working every year and the good guys store I bought it from say they can not do anything to help me.

Product Quality
Customer Service
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FLOWER ME THIS
FLOWER ME THISGreater Melbourne (Inner), VIC
  • 2 reviews

Good guys service and delivery Mother’s Day

published
Chanise
ChanisePerth, WA
  • 2 reviews

Rude and unreasonable

published
Product Quality
Customer Service
Tim
Tim
  • 3 reviews

Absolute rubbish to deal with Concierge Service and a total waste of money

published
Product Quality
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Alexander R.
Alexander R.
  • 2 reviews
  • 1 like

Should be 0 stars

published

Bought a product advertised with $80 store credit and made sure I complied with all their conditions.
Got denied because I "unsubscribed" from marketing emails - which I didn't do ...
Last time I spent money with them.

Product Quality
Shipping
Incentivised Review No
Barbara D.
Barbara D.Sydney, NSW
  • 4 reviews
  • 2 likes

Don't support this business, they don't support their customers

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Mike S
Mike S
  • 2 reviews
  • 2 likes

Online processing has problems.

published

Purchased from Sydney (1st of July) and processed by the Cairns Store. Took four phone calls over a three week period that stated that shipping was in progress. The goods were supposed to be in stock and ready to be delivered. The online support contact just tells you to contact the store and it took days for them to respond to the request. Finally delivered on the 23rd of July. Should have cancelled order and purchased from a normal online retailer - could have got the goods within a couple of days.

#SamsungGalaxy Tab S7 Book Cover Black EF-BT870PBEGWW $109.00
#AppleWatch Series 6 40mm Blue AL Navy SP GPS MG143X/A $545.00

Product Quality
Shipping
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Terrible service, no help whatsoever

published

Got a brand new fridge, stopped working 6 months into purchase. They have been "trying to sort out my issue" for 4 months. Still no word, contacted multiple times.

Product Quality
Shipping
Wendy
WendyAdelaide

Delivery

published

The delivery driver couldn't be bothered to walk a different path to get my fridge inside so left it just inside front door still in the box. i now need to get help to get it down to my kitchen and to depose of all the cardboard etc.....really disappointed

Shipping
Incentivised Review No
Return Claim MadeNo
Jodie D
Jodie DDarling Downs, QLD
  • 5 reviews
  • 1 like

Helpful

published

Found staff to be very helpful and explained the products and asked what we were looking for with the product.

Product Quality
Customer Service
Phillip R.
Phillip R.
  • 3 reviews
  • 2 likes

Poor product tracking

published
Incentivised Review No
Return Claim MadeNo
Store LocationDarwin Store
David M.
David M.South East Queensland, QLD

The Good Guys Concierge Warrenty not worth the money. Too much hassle dealing with Manufacturer and 3Rd party repairer.

published
Product Quality
Customer Service
Bec
BecVictoria
  • 2 reviews
  • 1 like

LG Washing Machine 9kg

published

Fantastic washing machine. Really easy to use, fast cycles but also really deep cleaning as well. What I really liked about this machine is the function to self clean the machine. Very eco friendly

Product Quality
Shipping
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Questions & Answers

Joan M.
Joan M.asked
Physical store

How much does a carbon filter cost for viali rangehood vcp9os?

No answers
Joan M.
Joan M.asked
The Good Guys

If my warranty is 24 months,how long is gold cover for ?

1 answer
Christine
Christine

Hi Joan
I was told I've only got 5 years when I purchased the gold concierge service extra. I'm not sure why the 2 years manufacturer's warranty is not included. I thought I would have 7 years of warranty in total.

Gilbert
Gilbertasked
Online store

ovens wall

No answers
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