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Twice, over the past 12 months, the good guys at Casula NSW have let me down and not done what they promised. I can assure you they won't get the chance to do it again
Concierge policy/extended warranty not worth the paper written on
So after 9 months and 6 claims on our dishwasher, the Concierge team have now decided, when we would have been within our rights to claim a new dishwasher as replacement, that Very conveniently they are telling me no will not replace or even fix as since january 2020 there has been vermin (rat/mouse) damage and the policy doesnt cover vermin.
We have had the dishwasher out of action for more time since April 2019 than its been working and has had 6 faults in that time. Be aware people that their extended warranty is as follows: no lemon guaran...
Extremely disappointed with Concierge - Warranty Team
SAMSUNG ELECT AUST P/L65"(165cm) UHD LED LCD Smart TV.
1. The TV got repaired after our claim but unfortunately the older remote was not working.
We made a claim for the same. Until now we have not received the remote - the most frustrating response is both the authorized service people and the concierge have no definite answer for ETA.
2. Now the HDMI port is not working and got it checked with a qualified technician. When I raised this issue with Concierge they said - we cannot open up 2 jobs at the same time. I need to wait for my remote -...not sure how long then I need to call you guys again to sort out the HDMI issue - that might take a couple of weeks. 3. These TVs are meant to be on the wall - you cannot expect the customer to unmount it and mount it every time an issue occurs. 4. Please note these TVs are not usable without remote there is no panel on the TV to operate the TV.
Stick vacuum to be or not to be?
Right we are in the market, well we think we are for a stick vacuum. We’ve tried before from other places....anyway in we go and there are more stick vacuums than a local witches convention to choose from. The lady who assisted us was so helpful, we were not impressed by the high price tag of a very well advertised item so she showed us several alternatives to choose from. I even had bought a sample of our ragdoll cat hair that is a continuous battle for us! No problems yes let’s put it on here and tramp it in well. Showed me the machine cane do the job and NO The cat hair did not wrap around the head and become a brush issue. LG edge was our-choice and I wish we had done it sooner!
Do not use
I had two orders cancelled after being placed online. No correspondence, just did not arrive. Then had go into store and sort. Plus time spent on phone ringing customer service to find out what is going on. So now that have over $2000 of my money, I have appliances, and I am waiting for a refund after being told many different stories.
Breville Coffee Maker
Bought a BES870BKS - The barista express coffee machine. So happy with the purchase. This is an upgrade to a more basic model Breville machine which lasted for over 8 years (and was still working). I love the new features especially the integrated grinder. Highly recommended. Ad a great price from the Good Guys
Dont shop There please
We purchased a faulty fridge in Western Australia when we phoned for help after it only being 3 months old no one would talk to us. It was only 3 months old. Phone calls ranged from 1 hour on hold loops to 4 hr on hold loops. Department of Consumer Protection had to intervene. Products should last longer than 3 months. It was a fridge.
Went in needed fridge that would fit in my car and got great deal on bigger fridge because guy checked it would fit and offered deal similar price to smaller fridge I’m so happy
This is a terrible purchase and delivery experience
Giving Zero is not the option here hence one star.
We purchased Fridge and washing machine and had a terrible experience. They never make delivery on the day promise(this is our third time issue with delivery ). Bad customer service. We had a loss of 2 days plus fridge stuff gone bad due to unexpected and unprofessional delivery issues. We got messsage with 1 hour window for delivery and it never arrived. Good guys asked to to cancel purchase and asked to visit store for refund. Salesperson was stinking of smoke.
Utterly horrible customer service
For a fridge delivery I've been told it will arrive at certain day, and I will get a message from delivery guy a night bedore. After not receiving any messages or phone call from them , I followed it up myself. A very very rude woman in a very agrasive manner told me the delivery won't happen until next week !!! As simple as that. Not considering what impact it has on me who have a broken fridge at summer time.... NEVER EVER will purchase a thing from good guy EVER...
I advise them to change their name to BAD GUYS , it suits them better.
Terrible customer service
Ordered an item online for a store pick up but item was not available even tho I received the confirmation email. Had to collect at their other store which was much further away and paid additional transport cost.
I purchased a new iPhone XR from the Good Guys Preston store. The quality of the service was exceptional from start to finish. It is also true what they say that they beat the prices compared to anywhere else!
Don't go to the Alexandria Store - VERY POOR SERVICE!!!
I ordered a dryer on 2nd Feb and request for installation on 4th Feb which is a Thursday. They made a mistake and actually booked in a subcontractor they no longer use, I didnt get my dryer on 4th Feb and wasted a day at home.
They organized another installation for 15th Feb (Saturday). Today (13th Feb) I received a text from the installer asking me to confirm delivery tomorrow 14th Feb. The store they said the installer doesn't install on Saturday, the guy who booked you in made a mistake!
The whole time I was the one constantly chasing th...em, they never call me back even when they said they will. They did not apologize and said this is the facts, you can accept it or take a refund. Seriously, don't go there you might never get any of your purchases delivered!!!!
Complete lack of service
We spent half an hour today at Good Guys Northland, looking at Kinsman kitchens and the limited kitchen appliances we could access, without one staff member approaching us to offer assistance and ignoring an attempt to engage. We then left and spent $13600 at E&S trading just down the road. Your loss!
The Appalling Guys - Do not bother
Really simple review - should have been easy to order a blender and pay the $8 delivery fee instead of a special trip down to eh store to pick it up - however the Good Guys Australia Post contractor has done the usual and left a card at the front door when delivering despite people being at home - and then leaves the item at a post office that is a 30 minute round trip drive away and not the very close local post office - so the point of buying online is totally lost and what started as a simple purchase has turned into a severe annoyance - rin...ging the store (because there is no central number listed for online purchases) result sin a feeble excuse of "not our problem" and "not our contractor" - actually it is your problem and it is your contractor - an annoying and derelict process end to end from the Appalling Guys - never again from the so called Good Guys
Don't sell stuff that don't work!
Bought a sodastream,.. loved it.
Bought two sodastream bottles. Got home, they didn't fit the machine as advertised! The Good Guys were rude to me and did not want to exchange or refund despite admitting they were wrong to sell the ill-fitting bottles alongside the machine I just bought!
Robina store, excellent service
I went into Robina Good Guys today for a new DVD player and advice on buying a new tv later in the year.
Served by Nathan B. Found him very helpful, not rushed or pressured, just facts, friendly service and a good deal.
Poor customer service
We purchased a washing machine from the Good Guys Taren Point and paid for delivery and installation. We had told the salesman that we had a pedestal cabinet that the machine sits on. We had previously purchased this from the Good Guys. However the guys that delivered the washing machine refused to attach it to the pedestal cabinet - that was not part of their job apparently. They didn’t even fully instal the machine as they had no tape to attach the drain. We had to pay $120 to another mob to get it installed properly. After much hassle, where we had to revisit the store, they refunded the delivery cost which only left us $46 out of pocket. Not happy.
Very good price
They matched with discount on ebay. It is amazing price. I ended up with a 75 inch Sony TV.
Some staff was not good and they refused to match price but others was good and helpful.
The reviewer stated that an incentive was offered for this review
Concierge credit is terrible and basically a scam
Random texts with only a few days to use the credit is a good plan for them to ensure that many credits go unused and that they don't pay out that money, which collectively would add to thousands I imagine. I wasn't told u only have a few days to use this credit when I bought my TV and sounds like I'm not the only one. Concierge has turned this reputable company into something that feels dishonest. Never buying from them again.
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I am looking for a reverse cycle air conditioner for a bedroom 4.3m x 3.4m. Any help?
I bought a Dyson V8 animal yesterday and did not realise that the V8 absolute would suit my needs better am I able to return the V8 animal it has not been unpackaged in anyway and I have the pain
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