Reviewer Photos & Videos
Sold me a TV with burn-in
I purchased a good LG television from The Good Guys in Tempe. It was their last one of the model. They said it was floor stock, but it wasn't hooked up. It came with a full warranty, so I wasn't worried. They boxed it up and I got it home. A couple of months later, watching a show that was really dark, we realised that there was a "9 HD" logo burned into the lower right corner, and a long rectangle burned into the other side.
We NEVER watch Channel 9. We have Foxtel, Netflix, and Apple TV and stream or record every program we watch, so we kne...w that burn-in didn't come from us. I went back to the store to try to sort it out and was told it wasn't covered under warranty, wasn't their responsibility, and how did they know I didn't do that. Said words to the effect of "buyer beware" and "stuff happens". I'm so unimpressed with The Good Guys that I'll absolutely never buy from them again - even if their store is literally two blocks from my home. They sold me defective goods and didn't care at all.
Why do staff keep telling me to go to Bunnings?
Phoned the Bayswater store and although the website says they have stock, they don't. And the salesman who's job is obviously to tell you that they don't have stock, it takes weeks for stock to come from China and they won't know when they will get stock and if you want the flu kit you should go to Bunnings across the road. After waffling on the phone, he finally works out, stock is coming on Monday, a whole 4 days. I said order the flu kit as well. And then he wanted me to pay for it before they would order it and put a 20% deposit. What a mes...s. With staff like this guy, I'm surprised the store stays in business. This is not the first time staff from the Good Guys Bayswater store have told me to go across the road to Bunnings. They must get commission.They should hire sales people instead of someone's uncle.
Didnt even let me know they canceled my order
ordered electric blanket, waited 4 weeks only to find out they canceled my order, lied to me on the phone, sent no notification, no customer service to speak of. Last time i make that mistake
Absolute Worst Company To Ever Exist.
The Good Guys Caringbah/Taren Point. Don't shop here, do yourself a favor and buy somewhere else, in fact don't even buy anything from the Good Guys. Their customer service is trash, if you have an issue you will be ignored.
I chased a missing remote from a JBL soundbar I bought, for over a month. I was told the remote was being shipped by JBL 3 times, then I was told it's not coming and to go in for a refund. I was told to come in and pick up the remote, which I did only to find it wasn't even the right remote.
So all in all my time and mone...y was wasted, I spent hours on the phone waiting on hold, having my calls dodged by Nathan (Manager) or the sales rep who organised the sale (Sharon T) Every employee tells you they can't help you and that I'll get a call back. No one called me. Deadset, don't go here, ever. You'll thank me later.
Terrible customer service
I walked in and was looked at but not acknowledged by staff, even after 15min.
When one finally came over, no hello, just said “What do you want.”
I felt like he was really in a rush and didn’t want to help me at all. I was looking for a clothes dryer. I asked, where would I find some because I seemed to only be able to find washing machines.
He said, “What kind do you want?”
I answered, “Could you show me what kind there are?”
He said, “Well tell me what kind you want first.”
He was just very hostile and unhelpful. ...I asked if an ordinary dryer was someone where, he showed me then walked off. I had to go find him because I wanted to ask if there were any in stock. I asked and he said, “None in stock at all for 3-4 weeks.” I said, ok and decided to leave. My experience was just terrible. Not eager to go again. Jacob.
Can Live without A TCL TV
I bought a TCL tv set from the GoodGuys at Tuggerah on the central coast back in 2016 it was my first TCL tv and will be my last that tv went ok for 1 year after i bought it just before the warranty ran out the tv started to play up the picture was jumping up and down Ran the Good Guys was told to contact TCL call centre which was my worst night mare if anyone has called any call centre overseas you will know the problem i had in the end they put me in contact with an agent for TCL on the coast here that again was filled with problems rang that...shop they told me that they would send a person to have a look at the tv set they did and replace it and bought a new replacement that tv went right up to few months back this year when it decided not to go so tossed it and bought a 49 Himsene brand which iam happy with So my advice is dont buy a TCL brand tv they are not worth the money best to spend extra and get a better brand TCL brand come with all sorts off problems I bought this tv from the Good Guys and i find that once you buy anything than it becomes your problem they are like most business sure there to make a sales in my case it was the worst choice to buy a TCL Brand tv take my advice do not buy a TCL tv full stop
Incredibly rude staff - zero customer service
Refused to provide item I paid for as I didn’t have the PayPal confirmation email although I could prove payment on credit card and I produced drivers licence. Just said too bad too sad, it’s our policy.
If I selected delivery, I wouldn’t even need to show anything. WTH Goodguys? Absolutely disgusting customer service and the young girl was rude about it and behaved like I was wasting her time. When I paid for the item online, there was no mention that I needed the PayPal email, I only needed confirmation from the good guys with the order number.
Website is scam
The official website is a scam, do not use it. I ordered a monitor 3 weeks ago for door to door delivery. I have not heard a single thing except to say that my order is being processed. I have not even received an order ID or tracking ID. It's impossible to get through to anyone on the phone either. Luckily I purchased through a credit card so they can get my money back.
The Good Guys?? Not even close.....
The Good Old Guys sold me a fridge which did not work - when I asked for a replacement - got the old - contact the maker, not our problem!
This is poor service and a great reason to never buy through them again.
Now I'm waiting - waiting for someone to answer the phone (Hisense) waiting 5-10 business days for contact, waiting 5-7 business days for the delivery......NOT GOOD, very sad face.
The BAD Guys
Don't waste your time or money with this lot. Placed an order online, a week later it hadn't arrived so I rang the Casula store & was informed the product was not in stock & couldn't even give me an ETA, There was no email sent to me advising me even though they had listed the item & taken my money for it. I requested a refund & am still waiting , up to 5 days. I have been shopping online for 13 years & have never dealt with such a poor business.
Product could use some designed modification.
Found this mouse very uncomfortable to hold it is very flat and after using it for a while my wrist began to ache. It is very responsive using wireless bluetoth
Sold services that were not delivered, can't even get a refund
Extremely unfair, decieving, money-greedy and immoral salesforce that probably works under the pressure of commissions. I was sold services that were not delivered and when I complained there was no one to listen or follow upon - you have to make extreme effort to get someone to talk to you and then they will not admit their mistakes or try to solve the problem. I feel violated whenever I deal with this company. This is the second time I have had extremely negative experiences with them and will never shop again.
- Online store
- Verified customer
Paid for TV that disappeared from stock, told to wait another 4 weeks
Placed an order with Essendon store for 75" TV that I was told was in stock and would be delivered the next day if payment went through immediately. I paid within 5 minutes and rang the store and they confirmed they could see the payment and scheduled delivery for tomorrow. I rang the next day as I had not received any delivery notification from the driver to be advised they did not have the stock and it would be a week to a month. I cancelled order and Hashita from the store will not ring me back regarding the refund
I could not recommend good guys any higher the service I received was fantastic went to only look at a tv and purchased one with fantastic help and information from in store
Nunawading staff very friendly & helpful
Have shopped at Nunawading for many years & continue to go back there even though there’s a good guys store closer. Staff are very attentive, I’m not left standing or looking for someone to assist me. They listen & advise best products suitable. Recently I was served by Raja & Soli, both provided exceptional service & advice. Will continue returning to Nunawading store for their great service standards. Thank you. Debbie
I ordered a 32 inch TV online and found the site pretty easy to use. I had no trouble selecting the product I wanted and ordering it from the site.
No stock and won't give refund
I put in an order for a microwave and other whitegoods with The Good Guys. Everything else arrived. 3 weeks later, no stock of microwaves available (and still not in stock 11 weeks down the track) still. I canceled the order over the phone and was told to provide my credit card details to them via email. I did so after being told I would get my refund processed in 5 business days.
2 weeks later, I hadn't received a refund. I called the store again and was bounced to head office being told they hadn't processed the refund. Head office said tha...t the store HAD NOT EVEN SENT my account details to them. I forwarded my details to head office and was told that it would be processed in 5 days. 2 weeks after calling head office, still no refund. Call up again. Again, I'm being bounced between the store and head office, with each telling me that it's the other's fault. Head office said I could provide a BSB & account number and they would process it. No thanks. My trust with their handing of the previous details is not there. Head office said to come into the store as they left a note with the store to provide a refund back on the card I paid for it. When I went to the store that day, I was told that the only person who knows how to process the refund is not in and to come back the next day. Called up the store the next day, so as to not waste a trip to the store and the storeperson who answered the phone was the correct person. They said they would need to verify (again!) with head office. If I had just made the trip to the store, I wouldn't have received my refund either. Talk about dysfunctional processes.
Beware - Proceed with Caution
While trying to purchase a number of home appliances recently, I endured some of the worst encounters, experiences and incidents, across multiple Good Guys stores, and delivery.
I will detail my experiences for those interested, but short story is I had to source from multiple local stores myself. Pathetic and blazaye attitudes from multiple staff. Had products put on hold, which hadn't been, being left on display, even sold. I also waited around hours due to their inaccurate delivery tracking system and messaging.
I have been left exhausted ...and disappointed. Please feel free toread my full experience below, and I hope no one has to go through what I had to. My original visit was quite pleasent, I knew what I wanted, and went in to check availability and prices on the appliances I was seeking, including a fridge, washing machine, microwave, toaster and kettle. Just a little light shopping, you know.
Terrible customer service about a sick website
I tried to buy a tumble dryer. I tried to pay with Paypal. I was told they could not use Paypal to work with an address that was outside this country. GG is an Oz Co. I live in Oz. My PP account address is in Oz. My CC is an Oz card. When I asked, I got (per phone call) (1) sent to Paypal (who BTW have closed their Customer Service line....wake UP GGs) (the problem was clearly with GGs: I was back to my cart page on YOUR site!) (2) Told I needed to update my address on PP! ( (3) Told by a very "definite" and confident woman that I was p...lainly outside the delivery area (she had not even listened to my description of the problem...no... I was apparently outside the _country_, and it had nothing to do with delivery (gaaargh! I was doing a Click and Collect) (4) "IT" has had nothing like this today; you need to update your address with Paypal (again) or choose another payment method. I went to Hardly Normal, paid a whole _$10_ more (on a nearly $500 purchase) and the whole process went though smoothly, including Paypal....as it does. The Paypal error was a nuisance. The attitude from the "Good" Guys, that it was all my fault (and actually hadn't happened?) is the sign of a company that just does not care. They did not ask for screen shots or offer ANY attempt at interest in the problem. They lost a purchase and a customer.
The Good Guys - In Stock = Not In Stock
The webshop for The Good Guys seems to have a major issue with Stock level validation. While looking for a Panasonic Bluray Player DP-UB420GNK to replace my dead one, I found they were in stock at Northland and could be purchased online and collected within 2 hours from the store.
Rather than wait the 2 hours, I drove the 10-15 minutes to check them out in person and buy one. In store I discovered that only the display unit and its box was visible. After waiting a while to be served I asked if they had a new one in box, the response was “Appar...ently we have 2 in stock.” So he went to check in the back and found none; then he went to the front and found both units were awaiting collection. Had they been sold in the 10-15 minutes, while i was driving to the store or was there an issue with the stocking levels between their webshop and the physical store? It was interesting that they still showed up as In Stock, when he check even though they were sold. So I just seemed to miss out I guess.
Questions & Answers
When do you expect Kambrook 2 Cone Citrus Press KCP110WHT2JAN1 to be in stock?
I've received SMS to access my online invoice, it sends SMS code to my mobile to verify, I clicked "Send the code" and waited few minutes, no SMS showed up, then I tried few more times, still no SMS. After about 10 minutes, several SMS showed up with the code... Then all codes are expired. (I guess it is mobile provider issue). But then I try to get SMS code again, I got "You have exceeded the allowed code attempts. Please try again later." on the site. I know I may have tried too many times, but how can I get it again? How long should I wait? Anyone else had this issue?
What happened to the 'review' under the title 'Black and White Beauty? Seemed to be asking heaps of questions. If you don't watch it, you loose what you've started and have to do all over again. There was no confirmation made, so don't know what on earth happened to the review, thought they're meant to be important to you guys.
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