I purchased a good LG television from The Good Guys in Tempe. It was their last one of the model. They said it was floor stock, but it wasn't hooked up. It came with a full warranty, so I wasn't worried. They boxed it up and I got it home. A couple of months later, watching a show that was really dark, we realised that there was a "9 HD" logo burned into the lower right corner, and a long rectangle burned into the other side.

We NEVER watch Channel 9. We have Foxtel, Netflix, and Apple TV and stream or record every program we watch, so we kne...Read more

Phoned the Bayswater store and although the website says they have stock, they don't. And the salesman who's job is obviously to tell you that they don't have stock, it takes weeks for stock to come from China and they won't know when they will get stock and if you want the flu kit you should go to Bunnings across the road. After waffling on the phone, he finally works out, stock is coming on Monday, a whole 4 days. I said order the flu kit as well. And then he wanted me to pay for it before they would order it and put a 20% deposit. What a mes...Read more

The Good Guys Caringbah/Taren Point. Don't shop here, do yourself a favor and buy somewhere else, in fact don't even buy anything from the Good Guys. Their customer service is trash, if you have an issue you will be ignored.

I chased a missing remote from a JBL soundbar I bought, for over a month. I was told the remote was being shipped by JBL 3 times, then I was told it's not coming and to go in for a refund. I was told to come in and pick up the remote, which I did only to find it wasn't even the right remote.

So all in all my time and mone...Read more

I walked in and was looked at but not acknowledged by staff, even after 15min.

When one finally came over, no hello, just said “What do you want.”
I felt like he was really in a rush and didn’t want to help me at all. I was looking for a clothes dryer. I asked, where would I find some because I seemed to only be able to find washing machines.

He said, “What kind do you want?”
I answered, “Could you show me what kind there are?”
He said, “Well tell me what kind you want first.”

He was just very hostile and unhelpful. ...Read more

I bought a TCL tv set from the GoodGuys at Tuggerah on the central coast back in 2016 it was my first TCL tv and will be my last that tv went ok for 1 year after i bought it just before the warranty ran out the tv started to play up the picture was jumping up and down Ran the Good Guys was told to contact TCL call centre which was my worst night mare if anyone has called any call centre overseas you will know the problem i had in the end they put me in contact with an agent for TCL on the coast here that again was filled with problems rang that...Read more

I put in an order for a microwave and other whitegoods with The Good Guys. Everything else arrived. 3 weeks later, no stock of microwaves available (and still not in stock 11 weeks down the track) still. I canceled the order over the phone and was told to provide my credit card details to them via email. I did so after being told I would get my refund processed in 5 business days.

2 weeks later, I hadn't received a refund. I called the store again and was bounced to head office being told they hadn't processed the refund. Head office said tha...Read more

While trying to purchase a number of home appliances recently, I endured some of the worst encounters, experiences and incidents, across multiple Good Guys stores, and delivery.

I will detail my experiences for those interested, but short story is I had to source from multiple local stores myself. Pathetic and blazaye attitudes from multiple staff. Had products put on hold, which hadn't been, being left on display, even sold. I also waited around hours due to their inaccurate delivery tracking system and messaging.

I have been left exhausted ...Read more

I tried to buy a tumble dryer. I tried to pay with Paypal. I was told they could not use Paypal to work with an address that was outside this country. GG is an Oz Co. I live in Oz. My PP account address is in Oz. My CC is an Oz card. When I asked, I got (per phone call) (1) sent to Paypal (who BTW have closed their Customer Service line....wake UP GGs) (the problem was clearly with GGs: I was back to my cart page on YOUR site!) (2) Told I needed to update my address on PP! ( (3) Told by a very "definite" and confident woman that I was p...Read more

The webshop for The Good Guys seems to have a major issue with Stock level validation. While looking for a Panasonic Bluray Player DP-UB420GNK to replace my dead one, I found they were in stock at Northland and could be purchased online and collected within 2 hours from the store.

Rather than wait the 2 hours, I drove the 10-15 minutes to check them out in person and buy one. In store I discovered that only the display unit and its box was visible. After waiting a while to be served I asked if they had a new one in box, the response was “Appar...Read more