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The Good Guys Kitchens

The Good Guys Kitchens

3.2 from 537 reviews

See the Best Kitchen Renovators in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
244
4 star
52
3 star
14
2 star
23
1 star
204

Storyremainsthesame

StoryremainsthesameGreater Melbourne (Outer), VIC

  • 2 reviews

Installtion is a real issue

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCranbourne
See all answers

lyndonlim1972

lyndonlim1972Greater Melbourne (Inner), VIC

Installers let them down

published

Don't do it. It seemed like an economical cheap option at the start. They told us we would save money as the cabinets would be custom built in NSW factory and delivered to our house in Balwyn North. From the start the service was bad as we were given poor advise about where to positioned our bench top. The installers were just as bad.. Once they have your money they will tell you it's your problem. We read the bad reviews but rationalised that only the minority of customers are writing to complain where the majority are the happily silent. Don't get suckered in. I think where they really fall over is the money hungry installers who won't help you with the slightest problem post installation.

Return Claim MadeNo
Youn kyung you

Youn kyung youGreater Melbourne (Outer), VIC

  • 3 reviews

Service is good

published

I purchased refrigerator from Maribyrnong good guys. The salesman was good and very friendly.
Even delivery guys was perfect. He was delivering it bit late but very good service. They are really good.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMaribyrnong
See all answers
Steve - Grovedale

Steve - GrovedaleSouthwest, VIC

It's a great kitchen but comes with a mental cost also.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeelong
See all answers

I would never buy a good guys kitchen ever in my life again, poor and rude service and the quality is poor

published

Handles have rusted, cupboards didn’t align, the fridge space is way too short for a large fridge. The soft cupboards have fallen off 50% off cupboards in less than 2 years and had to make significant unexpected changes with the builder that stuffed up the electricity access. When you contact them they don’t call you back and they disregard your complaints despite when they sell you the kitchen they tell stress the quality of the product


After sales service

published

Extremely happy with kitchen however after sales service does does not exist over half a dozen phone calls not returned contacted the good guys which is who we went through to order the kitchen still no luck finally got through and was told that the doors I wanted were $50 each that was find $50 for a courier Was told that I could not pick the doors up myself so I accepted that but then I was told $50 for administration fee that was ridiculous I was told in no uncertain terms take it or leave it


Not happy

published

Useful idiot

Useful idiotMelbourne

Astonishing.

published

11 weeks. No kitchen. Tenants pulled out of rental agreement. Who could blame them. Cancelled contract with supplier. Tried to, illegally, hit me up for $800 cancellation fee. Astonishing! An organization at war with itself. Sales, design and manufacturing blaming each other for the failures of their internal culture and who are openly contemptuous of their customers. Sadly, from my experience, a fairly standard Australian management model.

  • Verified customer

So far so good, enjoying the kitchen.

published

The kitchen is very nice and we really like it. Our only negative was waiting for missing or damaged parts to be delivered too long after the first installation. This caused us to wait for the complete kitchen and have more days off work for the missing parts to be installed.

John G

John GBrisbane

  • Verified customer

Bad customer service, terrible product availability, average quality. Basically you get much less fo

published

Top notch

published

We are extremely happy with our new kitchen. Extremely function! I would recommend your company to my family and friends.


Wish I had read these reviews first!

published

Worst experience ever! Wish I had seen these reviews before we decided to get outlet kitchen done with them. Terrible customer service and were very rude on the phone. 18months later and the kitchen is still not finished. They set you up with a trade company to install the kitchen then take no responsibility when the job is not complete. Wish I could have given 0 stars. Would recommend to go elsewhere for a kitchen.


Terrible, horrible, don’t go with them

published

From measuring to installation, everything was wrong, after the installation the cabinets measurements was wrong, no customer service, no one know what is happening. Don’t give your money to them, go somewhere ey


Julia

JuliaMelbourne

  • 2 reviews
  • 7 likes

Do not use this company

published

Any savings made by using this company are gone when the kitchen arrived damaged and with parts missing. I have now been waiting an additional 4 weeks for my kitchen to be completed and I still haven't been given a date. I have a number of trades now on hold until the kitchen has been installed. Very Disappointed. Lots of apologies but no action. Use a local company that you can deal with face to face. I trusted the association with the Good Guys. What a mistake.

I was ripped off too with the supposed cancellation fee of $897. For what?!!!

published

In March 2013, Canberra Fyshwick store had an opening of Good Guys Kitchens. I stupidly paid $2000 to keep approx 4.6 metres of white Silestone at their introductory cost. Since then, I have tried numerous times to get that deposit back but never had a response of any sort, despite all the promises that a manager will call me. I then chased the money through their complaints site on their webpage. I was dealing with another fellow who seemed helpful - until I asked why I was only refunded $899. I had never commissioned a kitchen, just holding price on the granite. They have stolen $897 saying it was a cancellation fee?

K.E

K.ESyndey

Horrible experience

published

The initial meet and design was great but we have now gone 10 weeks without a kitchen. It is one mistake after another, plans were changed without notice, cupboards installed not to the plan so appliances didn't fit, they have no interest in helping because they demand 100% payment before installation. When they did come out to fix things, it was a poor attempt. The end price was thousands over the quote and the job over all is poorly done. The product seems to be good quality (time will tell) but the stress and hassle of it all is not worth it. Go somewhere else. They seem organised at first but its all down hill after you sign up.


Ric F

Ric FSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Not all reviews are bad

published

So unprofessional kitchen group/ good guy kitchen

published

We had our new kitchen by kitchen group, introduced through good guys kitchen. Still so confused about the relation between kitchen group and good guy kitchen. But one year after our kitchen was bulit, one of parts on the cabinet was broke. We contacted kitchen designer who confirmed the kitchen has life guarantee and gave us the contact number and person of kitchen group. After we called him a few times, he promised to call back to arrange, but nothing happened. Last time when we called tel:07 3440 8400 and was told she will let this guy know and give us call, again nothing happened. So disappointed and next thing we will try to go to good guy kitchen and see if anyone can help. So unprofessional kitchen group/ good guy kitchen.


1st step getting a new kitchen

published

We are building a new home and I have been researching kitchens. The 2 staff members in the kitchen installation section at Good Guys Erina were very helpful. One lady was fairly new to it, but still very helpful and she was well supported by a very experienced lady. I was left with the impression of very friendly and honest assistance and when we are closer to the point in the build of final planning of the kitchen I will go in to them again and arrange it.


Merisa H

Merisa HBrisbane

In store service is fantastic

published

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Questions & Answers

Anna M

Anna Masked

Has anyone had dealings with Good Guys Frankston when having their kitchens done???

2 answers
Useful idiot
Useful idiot

While I could elaborate I won't, it would take to long. Don,t go near them. It,s all there in the reviews.

Anna M
Anna M

Thank you...I ended up cancelling them


Tania M

Tania Masked

The good guys Fyshwick, ACT
Has anyone in Canberra bought a kitchen from the good guys in Canberra?

2 answers
Andrew
Andrew

I purchased mine from the Good Guys in Newcastle and it was supplied by the Kitchen Group in Sydney. (they also do Freedom Kitchens). Even though you are in Canberra, there may be a very good chance that your kitchen will be supplied by the Kitchen Group out of Sydney, Be Careful.

Sam777
Sam777

No matter where you live expect bad service and a poor quality kitchen with the Good Guys! Fair trading are keeping an eye on them and just need a few more people to come forward before anything can be officially done about them. I wouldn't waste your hard earned money on this company!!


WondaWendy

WondaWendyasked

There really are some big disparities between reviews for this company. I think it would be helpful for people leaving comments to mention the suburb they live in or the store they used as there may be a trend evident of where you might end up being able to count on good service and appropriately skilled people. Just a thought as I am very tempted - I live closest to the Capalaba store so if anyone has feedback on that, I would appreciate it.

6 answers
Not Happy
Not Happy

It does not matter which store you go through because the company is a separate entity - Courtsean Pty Ltd trading as The Good Guys Kitchens.- all the kitchens are managed by their Somersby NSW store. What I can tell you is that they take your money upfront and if anything goes wrong they don't take any responsibility to get it right. One of our benches was measured incorrectly and I have had to chase the Somersby office for a replacement. They do not call you to advise you of when it will be ready, the Customer Services Manager speaks to you in a moronic and robotic way and just keeps telling you that they cannot guarantee your delivery in a speedy manner. What should have taken a week has now become a month without a functioning kitchen. They promise to organise an installer, they do, but when things go wrong they basically don't care. I have had to take over the project management of my kitchen - the plumbers refused to bring the fridge inside the house - it was the The Good Guys Store/Thomastown Vic who came to my rescue and organised for their delivery drivers to do so. I cannot speak highly enough of the sales staff at the The Good Guys store. The Kitchen Group people do not offer any compensation for your stress, your time to follow up with them or your time to organise the plumbers, tilers etc. THEY HAVE THEIR MONEY!!

jota
jota

Ours was done through the Caboolture store Queensland. We have a faulty bench top and they are trying to blame us and every time I come back they change it to another reason why its us. Still fighting but its very frustrating. Wish we'd never gone near them.

Narelle
Narelle

Same for us; nothing to do with our local store who are fantastic and very helpful. Had to continually deal with the seperate kitchen entity over the phone; no showroom or office that you can have a face to face meeting. The only way to do that is to make an appointment and wait for a consultant visit. Always had to leave a message three or four times before we received a response. Didn't want to get angry with the lady who answered the phone; she was just doing her job; but in the end she was the one that coped our angry rant. Best way to get a reasonably quick response is to send your email to the management via their message system. Do not use this company! Started off great, consultant was lovely, then that was it. The design was wrong; luckily we thoroughly checked the measurements before the kitchen was ordered. Installation was supposed to take one week; ended up being 4 months. Intaller wasn't competent and he was doing it on his own even though we have a fairly large kitchen. Cost us over $25000 and we had to arrange and pay extra to finish the bulkhead. Now several of the soft close drawers are already broken; only 1 year old. Trying to get those replaced now but clearly they are poor quality.


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