The Good Guys Kitchens

The Good Guys Kitchens

The Good Guys Kitchens
3.2

544 reviews

PositivevsNegative
55% · 299231 · 42%

Return Claim MadeYes · No
Customer Service
2.6
Timeliness
2.3
Job Satisfaction
2.0
Rates and Fees
3.8
Product Quality
3.8
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Notice to reviewers: The Good Guys Kitchens has recently rebranded to Kinsman Kitchens. To read the reviews on Kinsman Kitchens, please click here.

Reviews

544 reviews
Korina
KorinaSydney, NSW3 posts
  Verified

Wow the manger and worker at casula

They went out of there way to help me thank you Karen bidhata both from the same store they help me so much and got the best price for a double door fridge all most 300 off the price and had trouble with the gift cards help me out there too I’m going back to that store all the time love it thank you ladies Show details
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roy
royGreater Melbourne (Outer), VIC
  Verified

Terrible GUYS - Potential SCAM on going

Was browsing through the shop at Narre Warren, sales person approached and said will give good discounts for fridges. At first wasn't interested. Then he approached multiple times promoting us to ask the price. Lowered price from listed price by $1000. Made us change our mind. Paid full amount $4000 + Concierge service . Its been almost 2 months now and product not yet delivered. called multiple times. response was we need to wait. finally went to the shop and asked. Answer - "we don't know when it it be delivered, we can give you money back". Sent a complaint email asking for compensation. No response. Will never go back to this vendor. Modern day fraud. Show details
HUCK R.
HUCK R.
 

This appliance is a Dream

Just bought a RUSSELL HOBBS JUICER , brilliant and efficient , Carrot juice a must , getting rid of fruit that has nearly expired is brilliant , very easy to clean and easy to assemble . Show details
Ostsee
OstseeSydney, NSW27 posts
 

TGG Management Chaos

I ordered an rangehood on 1 Feb, was promised to deliver by two weeks. After five weeks, everytime I call them, Sales blamed to Warehouse, Warehouse blamed to Supplier, Supplier blamed to TGG Purchasing Team. Trying to cancel the order, reception girl said according to their policy, if I cancel it, I will lose the deposit because the stock has been ordered. Complaint to HQ, finally got my refund in April. And the rangehood was never ordered, (sales didn't process the order corrently) according to their internal investigation. What a joke. Show details
Customer Service
Timeliness
Job Satisfaction
Bern
BernSouth East Queensland, QLD3 posts
 

27 kitchen panels fell apart at 7 years

Don‘t assume your kitchen will last more than 7 years. 27 panels fell apart when the glue adhesive deteriorated cause the foil front panels to peel off. The manufacturer won't replace them all because we started to notice them a few months out of the ‘guarantee’ period.
Regretful buyer.
Regretful buyer.Sydney Surrounds, NSW2 posts
 

Kitchens are imported flat pack junk

Laminate benchtop around sink swelled within months. They declared it is “wear & tear” therefore not covered by warranty. Wrote it off as “water damage” - it’s around the sink! Very disappointing that GGs accept no accountability for this fraudulent kitchen company. Show details
J. Shea
J. SheaSydney, NSW2 posts
 

Online service excellent

Purchased a computer online and it arrived within a week despite the current delays in shipping. Price was reasonable and information on the site was sufficient to make a decision remotely. Will use again. Show details
Storyremainsthesame
StoryremainsthesameGreater Melbourne (Outer), VIC2 posts
 
Customer Service
Job Satisfaction
Product Quality
lyndonlim1972
lyndonlim1972Greater Melbourne (Inner), VIC
 

Installers let them down

Don't do it. It seemed like an economical cheap option at the start. They told us we would save money as the cabinets would be custom built in NSW factory and delivered to our house in Balwyn North. From the start the service was bad as we were given poor advise about where to positioned our bench top. The installers were just as bad.. Once they have your money they will tell you it's your problem. We read the bad reviews but rationalised that only the minority of customers are writing to complain where the majority are the happily silent. Don't get suckered in. I think where they really fall over is the money hungry installers who won't help you with the slightest problem post installation. Show details
Youn kyung you
Youn kyung youGreater Melbourne (Outer), VIC3 posts
 

Service is good

I purchased refrigerator from Maribyrnong good guys. The salesman was good and very friendly.
Even delivery guys was perfect. He was delivering it bit late but very good service. They are really good. Show details
Customer Service
Product Quality
Steve - Grovedale
Steve - GrovedaleSouthwest, VIC
 
Customer Service
Product Quality
Erika
Erika
 

I would never buy a good guys kitchen ever in my life again, poor and rude service and the quality is poor

Handles have rusted, cupboards didn’t align, the fridge space is way too short for a large fridge. The soft cupboards have fallen off 50% off cupboards in less than 2 years and had to make significant unexpected changes with the builder that stuffed up the electricity access. When you contact them they don’t call you back and they disregard your complaints despite when they sell you the kitchen they tell stress the quality of the product
Peter
Peter
 

After sales service

Extremely happy with kitchen however after sales service does does not exist over half a dozen phone calls not returned contacted the good guys which is who we went through to order the kitchen still no luck finally got through and was told that the doors I wanted were $50 each that was find $50 for a courier Was told that I could not pick the doors up myself so I accepted that but then I was told $50 for administration fee that was ridiculous I was told in no uncertain terms take it or leave it

Jenny
JennyGreater Melbourne (Metropolitan), VIC2 posts
 
Useful idiot
Useful idiotMelbourne2 posts
 

Astonishing

11 weeks. No kitchen. Tenants pulled out of rental agreement. Who could blame them. Cancelled contract with supplier. Tried to, illegally, hit me up for $800 cancellation fee. Astonishing! An organization at war with itself. Sales, design and manufacturing blaming each other for the failures of their internal culture and who are openly contemptuous of their customers. Sadly, from my experience, a fairly standard Australian management model.

Questions & Answers

Anna M
Anna M

Has anyone had dealings with Good Guys Frankston when having their kitchens done???

Useful idiot
Useful idiot  

While I could elaborate I won't, it would take to long. Don,t go near them. It,s all there in the reviews.

Anna M
Anna M  

Thank you...I ended up cancelling them

Tania M
Tania M

The good guys Fyshwick, ACT

Has anyone in Canberra bought a kitchen from the good guys in Canberra?

Andrew
Andrew  
Sam777
Sam777  
Lyn
Lyn  

Agree

WondaWendy
WondaWendy

There really are some big disparities between reviews for this company. I think it would be helpful for people leaving comments to mention the suburb they live in or the store they used as there may be a trend evident of where you might end up being able to count on good service and appropriately skilled people. Just a thought as I am very tempted - I live closest to the Capalaba store so if anyone has feedback on that, I would appreciate it.

Not Happy
Not Happy  
jota
jota  
Narelle
Narelle  
See all The Good Guys Kitchens questions

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