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The Hamper Emporium

The Hamper Emporium

4.1 from 258 reviews

Reviews

4.1

258 reviews
5
(184)
4
(14)
3
(5)
2
(5)
1
(50)
  • Product Quality
    4.1 (17)
  • Return Claim MadeYes (1) · No (16)
  • Customer Service
    3.4 (16)
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Ann from Brisbane

Ann from BrisbaneSouth East Queensland, QLD

Mother's Day hamper was just divine!

published

I use Hamper Emporium quite a bit for sending to colleagues/business customers at Christmas time, etc and have always been happy. This year, I received a Hamper Emporium hamper for Mother's Day - and it was simply divine! Everything packaged gorgeously, and the contents were perfect - Moet champagne, Moet canvas tote bag, candle and munchies - loved it all! Made me feel very special. Good work!

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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Sarah Deves

Sarah DevesSydney Surrounds, NSW

Micro brewery hamper.

published

EXCELLENT experience from clicking on the website to delivery -- so well deserving of 5 stars! Happy sender through to an even happier recipient! Looking forward to using Hamper Emporium again.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationwebsite
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Simone

SimoneWestern Australia

  • 6 reviews
  • 1 like

Expensive for small product quantity, especially what's inedible!

published

Most of hamper was ok, but not the best value for money and salted caramel sauce could not be eaten. Smelt and tasted like squashed ants. That was a bit concerning. Don't think we'd order again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHamper Emporium online
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Mandi69

Mandi69Greater Melbourne (Outer), VIC

great

published

Appreciated the ease with which the order was finalised and delivered to thankful recipients."
Happy to order again. I sent it as an appreciation for a job well done. Thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationon line
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Paul D

Paul DVictoria

Excellent product and service

published

Great product and great communication the whole way through. The recipient loved their hamper and it really made their day. I would recommend these guys to everyone. Thank you the great service provided.

Customer Service
Product Quality
Return Claim MadeNo

Great service and quick turn around. Wife loved hamper!

published

Hamper sent for a wedding anniversary whilst I was overseas. Ordered online from another country and it was delivered to my wife back home on time, and she loved it.

Customer Service
Product Quality
Return Claim MadeNo
Heather R.

Heather R.Greater Melbourne (Outer), VIC

Great gift giving without the fuss

published

I ordered this for my brother who is in a nursing home. The nurses there, told me that it looked absolutely beautiful and the card was lovely. Obviously they could not see the contents. My brother was very happy with his champagne, biscuits, nuts, etc. I think that this is a great idea for people that you cannot visit on their birthday. I live in Melbourne, he is in Noosa. So well done The Hamper Emporium, everyone happy here. Many thanks.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn line
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A hamper that made everyone happy

published

I sent the Hamper as a birthday gift & an immediate message came back “ thank you for this incredible gift it is fantastic “. From selection of the hamper from so many good products to choose from then on to ordering & finally delivery everything was simple & easy to follow. The Hamper Emporium attended to everything so efficiently & to my entire satisfaction. The winning point for me was the lovely way the hampers are presented as they are so elegant. Great company, great hampers & I will definitely be sending more of their beautiful hampers in the future

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn line The Hamper Emporium
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John W.

John W.Southern and Hills, SA

  • Verified customer

Thrilled with my hamper

published

I ordered one of the Hamper Emporium"s delicious looking hampers for my sister to thank her for caring for our late father. She was delighted by the beautiful presentation and quality products inside. It was so lovely she was actually moved to tears!
The Hamper Emporium is now my only choice for top quality hampers.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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Julz

JulzSydney, NSW

Never again! Company does not deliver what they promise...

published

To any future customers, based on my personal experience, DO NOT use this company. I received no customer service, had issues with address that caused delay in delivery and required redirection, wrong advice was provided, no accountability taken by company as they dismissed my feedback and the list goes on... This company has lost future sales from me, my colleagues, family and friends as word of mouth is very powerful - already 2 lost sales and many more. The company was not interested to assist or acknowledge my complaint when I reached out to lodge my feedback. All I got was excuses, therefore I request no further contact from this company. I’ve noted many other customers have provided similar feedback regarding dissatisfaction.

Customer Service
Store LocationOn line order
1 comment
The Hamper Emporium
Amy M.The Hamper Emporium
Jason

JasonSydney

  • 3 reviews

Broken Promises

published

So they confirm a delivery of 27th Dec by courier and charge a premium and then Jan 6th rolls around and still no delivery. Thanks for the disappointment and added hassle at Xmas !

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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1 comment
The Hamper Emporium
Amy M.The Hamper Emporium
  • Verified customer

Very disappointed with their customer service....

published

Very disappointed after being a guaranteed Christmas customer since 2017. Placed 3 separate orders but due to an address book issue rather than orders going 3 different locations, were all sent to one address, despite verifying before placing each order the addresses were correct. Wouldn't even try and work with me at all as "the system showed" each of the 3 individual orders addressed to the one address. Nothing. Not a sorry, not anything, I'm an IT professional and know what I'm doing around a web app and this was an app problem.... They've lost me as a customer.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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1 comment
The Hamper Emporium
Amy M.The Hamper Emporium
Colleen

ColleenRichmond-Tweed, NSW

Piece of mind

published

I have used hamper Emporium on and off for several years, always happy with both the service and the delivery. I am back using them again this year with all the confidence in the world.
The Gift recipients, have always been over joyed.
I know this year will be no different

Customer Service
Product Quality
Return Claim MadeNo

Paid extra, still not delivered

published

I paid the preferred delivery date fee to ensure the hamper would be delivered to my relative on his 100th birthday. Two days later, still waiting with no hope of it being delivered today because its now the weekend. So disappointing and unfair! Cannot contact anyone because its now Saturday. What a con!

Customer Service
1 comment
The Hamper Emporium
Amy M.The Hamper Emporium
Clare

ClareSydney, NSW

I had a horrible experience ended up getting refunded!

published

I ordered two hampers and paid extra for same day or next day delivery to a Sydney metro address. I was worried and even contacted the hamper emporium direct the next day. They reassured me that it would be delivered that day. It ended up arriving 4 days later and it was after my friend had left hospital. Just a total disappointment. I had to ask for a refund. They didn’t really care that I was embarrassed by the whole experience.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHamper emporium
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msisabella10

msisabella10Central Queensland, QLD

Blames the customer

published

I just ordered a hamper for my mother-in-law for Mothers Day. In the delivery instructions I specifically requested it be delivered as close as possible to Mothers Day 12 May, delivered 30 April. When I asked what was going on, I got the blame. A pompous response was received indicating I should have looked for "preferred delivery date" option - found somewhere on their site. Stupid me!! I can overlook mistakes - I can't abide being blamed for it when I just followed the links in placing the order. My fault? I don't think so!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
The Hamper Emporium
Amy M.The Hamper Emporium
LG7

LG7South East Queensland, QLD

Better than flowers and far more impressive

published

Easy online experience and fast delivery. We used The Hamper Emporium to send a baby hamper to one of our staff instead of flowers when she had her little bub and she LOVED it!

Product Quality
Return Claim MadeNo
Brandt

BrandtSouth East Queensland, QLD

Great hampers, slow delivery

published

Ordering process was very straight forward. The hampers are reasonable value for money. Paying a "premium" to select your delivery date is a joke, when you can order a massive variety of other gifts/hampers/flowers for same day delivery, or next business day from other businesses. Really need to review their delivery options and speed/efficiency.

Product Quality
Return Claim MadeNo

Delivery 3 days after Contractual agreement.

published
Product Quality
Return Claim MadeNo
1 comment
CB Coleman.
CB Coleman.
Helen

HelenSydney

Hampers did not have senders details

published

Disappointing to say the least! When sending the Christmas Hampers to our clients, our details were not put on the receivers card so they had no idea who the hamper was from! When I spoke to the Manager she said that it had to be put on the Greeting Card (there was no mention of this on the Order Form) as they do not take the Sender's details into account, and that some people want to remain anonymous. Really? Who send's Hampers anonymously? I will never use this company again.

2 comments
The Hamper Emporium
Amy M.The Hamper Emporium
Helen
Helen
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Questions & Answers

Lori

Loriasked

Do you have vegan cookies or snacks?

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