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The Hamper Emporium

The Hamper Emporium

4.0 from 272 reviews · View Statistics
See the Best Flowers & Gift Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by The Hamper Emporium

Reviews

  • Product Quality
    3.9 (25)
  • Return Claim MadeYes (3) · No (26)
  • Customer Service
    3.1 (25)
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Very upset lady
Very upset ladySydney, NSW

It’s unbelievable

published

I’m very disappointed I ordered a Father’s Day hamper for my daughters father.
That was a month and a half ago .
Still has not turned up.
I keep ringing to be told it’s an issue with Australia Post.
I have never been offered a refund which would have been the right thing to do.
I’ve been using Australia post myself and never has an issue.
I just want my money back end of story .

Product Quality
1/5
Customer Service
1/5
Luke
LukeSydney, NSW
  • 2 reviews

perfect delibvered on the right date. Wish it could be delivered AM

published

Delivered exactly on requested date AND the delivery driver said "Happy Birthday" . My friend loved it but I just wish it could have been delivered early in the morning. I will use them again. very happy that they delivered what was promised . Only positive feedback

Product Quality
5/5
Customer Service
3/5
The Hamper Emporium
Amy M.The Hamper Emporium
Marika
MarikaSydney, NSW
  • 2 reviews

Agree that the customer service is TERRIBLE

published
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
The Hamper Emporium
Amy M.The Hamper Emporium
Marika
Marika
Allan
AllanSydney
  • 4 reviews
  • 6 likes

Hampered by TERRIBLE customer service. AVOID at all costs.

published
Customer Service
1/5
Incentivised Review No
The Hamper Emporium
Amy M.The Hamper Emporium
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Lisa
LisaSydney, NSW

Go elsewhere!

published

So incredibly cranky. Ordered a 'Fathers day' hamper, checked delivery - time was well within 1-3 days on website. I have just followed up and have been told its being delivered next Tuesday!!!! Fathers day is this Sunday. In lockdown with very few options, they had no solutions for me other than to recall the delivery - which incidentally they can recall - but can't speed up? go figure. Never again.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
The Hamper Emporium
Amy M.The Hamper Emporium
Lisa
Lisa

Thanks customer service. 5 days later and still not delivered. No phone call or email to apologise for the delay or to let me know - nothing. The absolute worst customer service.

The Hamper Emporium
Amy M.The Hamper Emporium
Liz
Liz
  • 2 reviews
  • 1 like

Go with another hamper company!

published

Disappointed with the entire experience with this company. Org 2 hampers for $165 each. Paid the extra express delivery. Took 4 days to arrive with me chasing the company up with no luck still waiting on a reply from the company. Then tried to communicate via Instargram and noted how disappointed and disgusted I was with the poor service to which they deleted my comments and blocked me which was quite funny as they are trying to hide the fact of their poor service. Still to this day I’m waiting for my refund which they emailed me they would send as well as a reply from last week… def look for another hamper company that are willing to take ownership and excellent customer service and not hide away.

Product Quality
1/5
Customer Service
1/5

Appalling Service!!!

published
Customer Service
1/5
Incentivised Review No
lady_luck
lady_luckGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 12 likes
  • Verified

Terrible value for money, poor quality products.

published
Product Quality
1/5
Incentivised Review No
The Hamper Emporium
Amy M.The Hamper Emporium
Chris
ChrisPerth, WA
  • 2 reviews
  • Verified

Excellent service

published

We have used Hamper Emporium twice in the last three months, both times the delivery was prompt and the recipients delighted. The last one suffered some damage in transit and a bottle broke. The receiver called Hamper Emporium and they di not just replace the broken bottle but sent her a entire replacement hamper. Now that is exceptional service.

Product Quality
5/5
Customer Service
5/5
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Lisa
LisaCentral Queensland, QLD

Great gift

published

When it is hard to buy for someone who doesn't need or want anything this is perfect. Great quality too

Incentivised Review No
Robyn Bastian
Robyn BastianSouth East Queensland, QLD

A Right Royal Hamper fit for a King and Queen, but for little ol'me!

published

I received a beautifully presented and colour coordinated Hamper today,from my Son Ben and his special gal Renee and want to commend you all on your excellent business acumen and eye for detail. Highlighting Australian produce from smaller gourmet manufacturers, certainly shines a light on their produce, so well done! Can't wait to enjoy the contents. Your attention to detail with the card (also colour coordinated) didn't go unnoticed. Such a beautiful gift!! Thankyou to all involved! Wishing you all a Very Merry Christmas and a Very Healthy and Prosperous New Year!! Kind Regards, Robyn Bastian

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
michael78perth
michael78perthPerth, WA
  • 33 reviews
  • 40 likes

Great service and amazing hampers

published

Gifted one for a birthday, recipient was very happy and it arrived right on the estimated delivery date. No complaints at all.

Incentivised Review No
Return Claim MadeNo
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gibbs33
gibbs33Perth, WA
  • 6 reviews
  • 6 likes

Fantastic gift service

published

I have been using The Hamper Emporium for the last 6 months for gifts for our clients. Every box has been packed perfectly and all products are of good quality. The delivery arrives when stated and we will continue to use them.

Product Quality
5/5
Customer Service
5/5
MaurieW
MaurieWWide Bay-Burnett, QLD
  • 2 reviews

Nothing is ever 100% But Wow How it was dealt with!

published
Product Quality
5/5
Customer Service
5/5
Ann from Brisbane
Ann from BrisbaneSouth East Queensland, QLD

Mother's Day hamper was just divine!

published

I use Hamper Emporium quite a bit for sending to colleagues/business customers at Christmas time, etc and have always been happy. This year, I received a Hamper Emporium hamper for Mother's Day - and it was simply divine! Everything packaged gorgeously, and the contents were perfect - Moet champagne, Moet canvas tote bag, candle and munchies - loved it all! Made me feel very special. Good work!

Product Quality
5/5
Customer Service
5/5

Questions & Answers

Lori
Loriasked

Do you have vegan cookies or snacks?

No answers

Get an answer from our members and The Hamper Emporium representatives

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