I had a horrible experience ended up getting refunded!
I ordered two hampers and paid extra for same day or next day delivery to a Sydney metro address. I was worried and even contacted the hamper emporium direct the next day. They reassured me that it would be delivered that day. It ended up arriving 4 days later and it was after my friend had left hospital. Just a total disappointment. I had to ask for a refund. They didn’t really care that I was embarrassed by the whole experience.
Blames the customer
I just ordered a hamper for my mother-in-law for Mothers Day. In the delivery instructions I specifically requested it be delivered as close as possible to Mothers Day 12 May, delivered 30 April. When I asked what was going on, I got the blame. A pompous response was received indicating I should have looked for "preferred delivery date" option - found somewhere on their site. Stupid me!! I can overlook mistakes - I can't abide being blamed for it when I just followed the links in placing the order. My fault? I don't think so!
Great hampers, slow delivery
Ordering process was very straight forward. The hampers are reasonable value for money. Paying a "premium" to select your delivery date is a joke, when you can order a massive variety of other gifts/hampers/flowers for same day delivery, or next business day from other businesses. Really need to review their delivery options and speed/efficiency.
Delivery 3 days after Contractual agreement.
11-2-2019 Be warned, a week or so before wanting the delivery made I ordered a Hamper to be delivered to an address in Beaudesert Queensland, supplying both my ph. no. and the recipients no. On the date of directed delivery a Friday there was none, no attempt was made to inform me. No communication over the weekend and on Monday, today, I phoned and was told due to the floods in Queensland the delivery couldn't be made, this of course is a lie, Beaudesert is considerably South of the affected areas and the roads in that area and from Beaudeser...t to Brisbane have not been closed or rain affected. I entered into a contract with the Hamper Emporium and it was not fulfilled, although they claim it has been delivered today, 3 days after contracted delivery date. I shall be pursuing recompense for not fulfilling the Contractual obligation. I did have the delivery fee refunded thus admitting liability.
Hampers did not have senders details
Disappointing to say the least! When sending the Christmas Hampers to our clients, our details were not put on the receivers card so they had no idea who the hamper was from! When I spoke to the Manager she said that it had to be put on the Greeting Card (there was no mention of this on the Order Form) as they do not take the Sender's details into account, and that some people want to remain anonymous. Really? Who send's Hampers anonymously? I will never use this company again.
I was so impressed when my Hamper arrived, just 5 days after I had ordered it. It looked so impressive before I even opened it. I was very pleasantly surprised with the contents. They were exactly as described and looked to impressive when I first opened the hamper. It is to be given to my godson tomorrow night when we celebrate his 50th birthday. Hats off to a great business. I will be using this company again in the future.
- Verified customer
Good product, just watch delivery options
Have used this company before and was really pleased. Just sent two hampers and selected their 'Future Delivery' option, which does not guarantee the delivery on the exact day, but promises "on or around the selected day". The hampers have been dispatched 7 days prior to the selected/preferred day so I was a bit worried that they would arrive too early. However with Australia Post's delivery time factored in, they should arrive about 2 days before my selected day. I think the hampers are lovely, just be a little bit careful of the Future Delivery option, it could possibly arrive quite a few days from your selected option, depending on if AusPost are feeling speedy or not.
- Verified customer
Easy online ordering, beautifully boxed, premium products, delivered when requested, appreciative and thankful recipients. Have regularly used The Hamper Emporium due to presentation and products used and also non alcoholic options, email alerts received when order is being processed right through to final delivery destination.
Fantastic Presentation & Product Value
I regularly order hampers through The Hamper Emporium because presentation of the hampers is very professional and it's important that my recipients think the same when they receive their gifts. Ordering is made simple with the system retaining all of my information. It's also convenient that I am alerted via an Australia Post email when an order is on the way and then again once delivered.
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