The Hamper Emporium

The Hamper Emporium

 Verifiedthehamperemporium.com.au
4.1

590 reviews · Statistics

PositivevsNegative
78% · 463118 · 20%
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Return Claim MadeYes (7) · No (283)
Product Quality
4.6 (273)
Customer Service
4.1 (253)
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Reviews

590 reviews
Jeff
Jeff
 

Month late and broken

A close contact purchased a beautiful hamper for my 40th. After it arriving a month late, when received one of the glasses was broken. Reached out to company and no reply or response. Avoid this provider - poor service and no customer service Show details
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The Hamper Emporium
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We are very sorry to hear that your hamper arrived damaged, we understand this is disappointing. Our Customer Service team have already been in contact, please reach out if we can help further.

Jodie
JodieNSWSydney, NSW2 posts
 

Never received

I am so disappointed I ordered a Hamper order for a very good friend who is going through a hard time and thought this hamper would cheer her up. It was $169 + $20 next day delivery. This was for a surprise and never received it.
Please I would like a refund I have tried to contact this company and have heard nothing back. This delivery was for Wednesday and it’s now Friday afternoon and still no contact from anyone. Never again will I recommend you. Show details
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J Davids
J DavidsQLDSouth East Queensland, QLD
 

Dissatisfied gift

I was disappointed in the lack of quality of the product box was fancy nice packaging but the product very poor overall I will never purchase again as a gift waste of money Show details
Product Quality
Customer Service
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Kylee F.
Kylee F.
 

Beyond disappointed

I've been using the Hamper Emporium for 5 years now to send my parents a Christmas hamper and until this year they have been perfect. When ordering, I set the delivery to be in the week beginning 11 December. When it was not delivered by the Friday, I spent over an hour on hold to be told that the wording of their website 'was confusing and feedback had been sent to management' and that the hamper would be delivered before Christmas.
When it came to 29 December and I was notified by Australia Post that my delivery had been delayed, I emailed them for an explanation. A week later and I have had no response and the hamper has still not been delivered.
Needless to say, I will be finding a new company next year. Show details
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John
John
 

Rubbish

I ordered a Xmas hamper, to be delivered between 15-19 Dec. It's now 4th January and it's still not been delivered and emails go answered. Show details
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Daniel Z.
Daniel Z.
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Nico
NicoWAPerth, WA2 posts
 

Delivery poor

Hamper quality excellent but courier service really poor and no response from a hamper Emporium when raised the issue Show details
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Nikki.D
Nikki.D4 posts
 

Worst company - don’t use!

Worst company to buy hamper from. I bought on the 13th December. Paid express post. Was not even dispatched when they said it would (they said on website dispatch was the same day and they admitted they didn’t dispatch until the day after). Then customer service agent told me to escalate to Australia post when it was late. I paid $250 for a hamper and that’s the service! Take your business elsewhere. Show details
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Robyn555
Robyn555AU3 posts
 

Out of date products

I ordered a Christmas hamper from the hamper emporium which contained cheese which is delivered by a refrigerated truck and comes with small esky and ice pack. Unfortunately when I checked the use by dates if 3 cheeses the were 10th, 26th and 27th December. How can that be given at Christmas. I contacted them and they refused to replace them. How pathetic.
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kaybarossa
kaybarossa
  Verified

Hope you don’t require cust service

I’ve changed my rating to 3 stars as I finally got a response only after I posted a review. Have received my order, thanks. No further follow up required.
Product Quality
Customer Service
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Jenks
Jenks2 posts
 

Delivery fail

Left detailed delivery instructions ( even street view link with a picture of the front of the premises)these were completely ignored ! Package left on the foot path in the sun ( 35 deg day ) contacted hamper emporium and told they would promptly investigate and get back to me ! Still waiting to hear back …
What do you guys do for a job ? Oh deliver hampers … !!! Show details
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Sally Mitterlechner
Sally MitterlechnerNSWSydney, NSW2 posts
 
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Penny S.
Penny S.VICGreater Melbourne (Inner), VIC
 

DONT TRUST THE DELIVERY DATE

very poor communication from this company. My emails were not answered. The parcel arrived 2 days after the estimated date. We can all hide behind saying its only an estimated date. after paying an extra $20 to have it delivered I feel like I was totally ripped off. Please do not use this company they should look at other more reliable couriers. Show details
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Kim R.
Kim R.2 posts
 

Fantastic Service and beautiful hamper!

My son was absolutely delighted with the hamper, I am in the UK and arranging delivery to him in Sydney was very straightforward and the free delivery was speedy.

Beautiful gourmet nibbles and a bottle of Moët all in a beautiful box, very good price too! Show details ·  2

jenny l.
jenny l.NSWSydney Surrounds, NSW78 posts
 

Can't have delivery for specific date

I wanted to order something for a friends 60th birthday Looks like I'll be ordering from elsewhere as this company won't allow a choice of preferred delivery date ( vital for a birthday ) Show details
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Questions & Answers

Lori
Lori

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