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The Iconic
4.1 from 2,194 reviews

Love it

I have bought a few things from The Iconic and LOVE them. I’m a plus size so I find I have to go up one size for a comfortable fit.
I bought ankle boots that hurt like hell. However, as with all shoes and especially boots, they just needed a little breaking in and now they’re perfect. So don’t jump the gun and send them back to soon or you’ll be falling in shoes that are too big.
I also purchased shape wear and Sonsee shape wear shorts are the absolute best ever!!
The return process is a great option, especially being free. I haven’t had any problems with Iconic.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Highly recommended

Very reliable & communication re: delivery is excellent & spot on! Products arrived safely and are of a very good quality. Convenient returns & exchange process, it's free & no hassles. I will definitely be back!

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Efficient, Trendy, Quality.

Navigate the online store with ease.
Sales allow purchaser equal opportunities to obtain a vast array of quality and trendy items.
My shoes are gorgeous, comfortable, perfect fit. Swift arrival.
Very excited.

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Their discount offerings are a scam!

Their discount offerings are a scam and merely a source to gather information to spam customers with unsolicited advertising emails. This is completely unsatisfactory as it is a form of privacy invasion

Product Quality
Return Claim MadeNo

Great service! extensive product range and fast delivery!

I have been shopping with the Iconic for a number of year and I am a very happy customer in their service, fast delivery, and great product ranges! I would not shop anywhere!

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Good experience.

Speedy delivery. A product was very well packaged and delivered very quickly. I am very happy with the sneakers. The best price around. Even got a voucher to spend on my next purchase. Excellent experience.

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Davor, Thank you for reaching out and Happy Friday! We are over the moon to hear your recent experience with us. We work extra hard to make sure this is standard across the board for all of our customers. We hope your recent experiences will encourage you to shop with us again in the near future :) - Maddie

ICONIC experience

Very happy customer. It is a good site to navigate. Lots of choices too. Good for a curvy fashionable woman that I am. Would love to try more and more stuff.

Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
1 comment
Hi Jacqui, Thank you for leaving this lovely feedback. It makes us so happy to hear that the range we offer online can accommodate all! We hope you are enjoying your Friday and wish you a great weekend. - Maddie

Iconic is amazing!

the service at Iconic is amazing! the ease of use and return policy is next to none! I enjoy buying from Iconic all the time and love the customer service.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hi Jordan, Thank you for reaching and sharing this kind feedback! We're over the moon to hear you find our Customer Service Team amazing and I will be sure to pass this on so they can keep up the great work. We hope you will think of THE ICONIC the next time you need to update your wardrobe. - Maddie

Astounding selection to cover most taste's

* super easy to use the sight and find items that appeal to all
* Incredible selection of goods to choose from
* A site to visit to browse for fun, work and play.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Lindsey, It's great to hear you find our site easy to navigate and love the range selection we offer! Thanks so much for the feedback :) - Maddie

Used to be amazing until they change their delivery policy

Iconic used to be my go to place. The service was amazing and delivery was so quick and also free!! which is what I love about the online store. You’d get next day delivery. However they recently sneakily changed their delivery policy that it’s no longer free express shipping and you’d have to pay 3.95 for express over 50 bucks ( yes I am cheap for not wanting to pay 3.95) but what irritated me more is that they had sneakily changed the policy. I decided to use their standard shipping as it was free. And of course it’s turned to crap. Something I would normally receive overnight, I have now waited over a week and it’s still not here!!! The free return policy is still amazing but I wouldn’t be surprise if they change their return policy soon too.

Return Claim MadeNo
Product Appearance As advertised
1 comment
Hi Christal, Thank you for taking the time to reach out. We understand that this change will be different to your previous experience with us and we are now charging for our Express delivery option to help ensure our business remains sustainable in the future. There are many factors that have contributed to this change and we are excited to see what we can do as a company going forward. I have linked our delivery options below as we want to be as transparent as possible with our customers regarding this change- https://www.theiconic.com.au/shipping-policy/ We are still offering a free option via our standard delivery service (for orders above $50), and by selecting this service, your order will have a reduced environmental impact. All of our premium options will also still be available to ensure you can be flexible with your delivery needs. Our aim is to create the ultimate shopping experience for our customers and this change ensures we can sustainably offer great service to our customers. As a valued customer of ours, we will pass along your feedback to the wider business to ensure your voice is heard. We appreciate your understanding and we hope you have a great day. - Maddie

Very efficient

Shopping with ease and no fuss - perfect. Its the only way i will buy clothes. Their return/exchange policy is amazing and their customer service exceptional. Makes shopping fun and enjoyable

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hi Jude, Thank you for taking the time to share this great review! We try our best to make online shopping easy and efficient with our seamless return policy and wonderful Customer Service Team. We hope you have a lovely weekend :) - Maddie

Awesome company - i've been using them for years

ICONIC has been a favourite of mine for a few years now. They have quick delivery, a no fuss return policy, & heaps of products to choose from - 5 star! Love this company.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
1 comment
Hi Michelle, Thanks so much for this feedback! We're really happy to hear your impressed with our returns and delivery process as we try and make it as seamless as possible for our customers! We hope you will think of THE ICONIC the next time you need to update your wardrobe. Enjoy the rest of the week :) - Maddie

Got the wrong size sent and now its my problem to resolve

My first time ever ordering from the iconic and its save to say it will be my last. I was sent the wrong size shoes and after contacting their support and providing photo evidence on this I was told they no longer had my size in stock. I tried to explain to them that when I purchased the stock it said one pair remaining and hence I fully expected their system to tell them they no longer had it in stock.

Obviously the order was filled incorrectly and therefore my size although not in the system should still be physically there at their warehouse. They didn't want to listen and was pretty much just told to do the return process on their website. So I now have to waste an hour or so of my time to do the process and then go to post office all because of their mistake and I get nothing in recompense for that. Its almost like they are saying we did the wrong thing as a company and won't spend any of our time to try and find your shoes and by the way its your problem to get them back to us now. Terrible service.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Hi Joshua, We really appreciate you taking the time to raise this experience with us. We would like to genuinely apologise you were sent the incorrect shoes. We understand this is a horrible experience for anyone- especially your first order experience with us. This stock issue can occur when the online content doesn't update and reflect in time with the physical stock we have at our Fulfillment Centre. This error was at no fault of your own and I am so sorry if you were made to feel otherwise. I would really like to take a further look into your inquiry as it doesn't sound like it was handled up to THE ICONIC Customer Service standard. You should have also received compensation such as in-store credit or a courtesy voucher to use on your next order to further apologise for the inconvenience caused. If you could please pop through your order number below, I will take a look into your inquiry immediately for training purposes, as well as ensuring you received the best possible resolution. Again, we are so sorry to hear your first experience with us. - Maddie

A really phenomenal website!

The easy to use website sells a wide range of reliable products. the quality of every product is always spectacular and if for some odd reason it's not, the amazing customer service will help you out!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi there, Thank you so much for this glowing review! We're so happy to hear your impressed with the large range and quality of products. I will be sure to share this with the team so they can keep up the great work. Have a lovely afternoon :) - Maddie

Poor customer service

I ordered several items for my husband's birthday, well in advance because the post is so slow where I am. I was surprised that the items arrived so quickly, 1.5weeks before their email stated they were due. When I gave them as a gift two of the items were too small but they refused to exchange because we were outside the return time. Now my husband is stuck with useless presents. I'll put this down to an expensive mistake and won't be ordering from Iconic again.

Product Quality
Sizing Very small
1 comment
Hi Kayli, Thank you so much for taking the time to reach out- We appreciate this is a really disappointing experience. Unfortunately, we are unable to process a return after the day 30 window as outlined in our Terms and Conditions. We're really sorry for any inconvenience this has caused you. - Maddie

Best customer service!

I contacted the iconic after receiving a faulty product and they were fantastic with their customer service. They immediately sent me a prepaid return label and as soon as I let them know I had posted the return item I received a refund. They were friendly and fast with response times. Their customer service is excellent! Well done the iconic!

Return Claim MadeYes
Product Appearance As advertised
1 comment
Hi Leonie, Thank you so much for reaching out to us with your feedback! We are sorry to hear your purchase wasn't 100% perfect, but we are glad to hear that your issue was resolved by our Customer Service Team in a timely manner! Thanks again and have a lovely day! - Desi

Best place to shop online

So much variety and the best brands. Great sales, emails and alerts to the items in your wishlist on sale. Always arrives within a couple of days and can pay a little extra for even faster delivery. I've never before had any trouble with size or quality and I've shopped with the iconic a lot. This is the first time I've had to contact or send anything back due to a fault in material, the online chat was easy to navigate and the staff were so helpful and more than obliging, offering free return, as well as a replacement, refund or 110% store credit. I cannot fault the iconic! It's definitely the best place to shop online and I'm forever telling people about it! It's an obsession forever looking through the website.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hi Sammi, Thank you so much for this AMAZING feedback- We're so glad to hear we have such a fan! Here at THE ICONIC, we are constantly trying to make online shopping as easy and seamless as possible for our lovely customers. We're so happy to hear your impressed with the quality of products and delivery services we have on offer. However, we're so sorry to hear about the faulty item you received- I hope this was resolved for you immediately! Again, thank you for taking the time to reach out, you have made my day and I can't wait to share with the team:) - Maddie

Excellent support team! Thank you supervisor Marry and Midz

The Iconic is by the far the best online store especially for both customer service and support team. I had a small hiccup with one of my orders I purchased for same day delivery and was told shortly after the purchase that unfortunately it would not be delivered until the following week and a refund for the delivery fee was processed. I needed the item however for an event that weekend which was within the next two days and being heavily pregnant I was unable to make it physically to a store in time. I spoke to supervisor Marry from the management team and Midz who made it possible to have a replacement order delivered to me the same day I spoke to them! I would like to specifically thank them especially Mary who went out and beyond to make this happen. These people are truely an asset to this company! Thank you again for your genuine support and kind understanding!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Claire, Thank you for taking the time to share this lovely feedback We are so sorry to hear we couldn't get your order out to you on time, however, its great to hear our customer service team was able to offer you a quick solution! I will be sure to share this with Mary and Midz so they can keep up the great work. We hope you have a lovely week and all the best :) - Maddie

Great online store with a fabulous returns policy!

I am writing a glowing review of this store after having a bad experience with another online purchase. In comparison this store is amazing (they were amazing anyway). Great variety of clothes, lots of sales, sizes do sell out quick so you have to grab a bargain when you can. The items all have very detailed descriptions, lots of photos. I was so surprised to have my items the next day, I wasn't expecting it that quick. The dresses I bought didn't fit or suit me so I returned them (for free) and the returns process was so so very easy. It was an absolute pleasure to buy from this store, I will be back to buy more in the future.

Product Quality
Sizing True to size
1 comment
Hi there, Thank you for taking the time to share and we are so sorry to hear of your bad experience! We are glad to hear you find THE ICONIC amazing as we are constantly trying to make online shopping as easy and seamless as possible for our lovely customers :) We hope you are enjoying your day so far and again, thank you for the glowing feedback. - Maddie

This is actually the best thing to ever exist online. Why would you even shop anywhere else!!

This is actually my favourite website ever! I buy all my clothing, shoes etc off this website.
I purchased an item and it went on sale the following day and I contacted them and they refunded me the difference! Their shipping is amazing! They have fast day shipping that cost less than a coffee!!!!!!!!!! Their product is amazing, their customer service is even better.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Hi Noura, Thank you so much for sharing :) We are over the moon to hear that your experiences with us have been nothing but amazing! We are constantly trying to improve our delivery methods so its great to know this doesn't go unnoticed. We hope your having a lovely Thursday and can't wait for you to shop with us again in the near future! - Maddie

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Questions & Answers

Hi, I was wondering when you might me restocking the Reebok Revenge Plus in white and blue?
No answers

Hello, when will the yellow, ID Collection Tape Hoodie in size small from Champion be restocked?
1 answer
Hi Tommy, Thanks so much for getting in touch with us! The ID Collection Tape Hoodie was apart of our Seasonal 2019 range. Unfortunately, this means that I cannot guarantee that we will be restocking again this season. Just in case, I recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock- the item will appear there! Have a great afternoon. - Maddie

Hi, I was just wondering when the Marcella Lace Midi Dress in navy will be restocked? Thank you
1 answer
Hi Chelsea, Thanks so much for getting in touch with us! I have just taken a look and can see that this product was a part of our Summer 19' seasonal range. This means that I cannot guarantee that we will be restocking again this season. However, I would recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock! - Maddie

Details

The Iconic
CategoryOnline Shops, Footwear, Underwear and Clothing
Visit official website

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