The Iconic

This review isnt exactly for a product, rather its for customer service. Long story short, my parcel was sent to the wrong address. As a teenager, $300 going missing is a lot for me. I reached out for help and came across one of the most helpful customer service people ive ever come across. Her name was Hannah and she helped me resolve my case. … Read more ·  1

I had spoke to other people on this case and they didnt do much at all. Hannah spent time with me resolving the issue and actually resolved it. At the end of the day, $300 will come and go but because of her help, I am happy to spend that money on Iconic and to even recommend it to other people.

Thanks again to Hannah and her team for the help.

Highly recommend – Obsessed with these candles. The jewellery is actually decent. Smell is strong without being too intense. I don’t shop anywhere else. Very easy delivery process and free returns. Amazing product range. It’s very rare the iconic doesn’t have what I’m looking for. Show reply

Lacoste shoe – Great shoe, excellent fit came nice and perfect in immaculate packaging. Lots of sizes. They were the cheapest on THE ICONIC. Easy, fast and free delivery. Love the shoes. Love THE ICONIC. Show details ·  1

Great store! – Bought a couple pairs of shoes from here for me and my daughter. Came super quick and they had amazing sales on so the price was fantastic too. Highly recommend. Show details ·  1

Bought Dr Martens (NZ) – When I went to a doc marten store, they didn’t have my size. Even online. So I came across this website (The iconic) and saw the shoes I wanted and they also had my size!! It was the last one in stock though so I was very lucky. So then I didn’t hesitate to buy it. A few days later, I was worried about my package because it’s been in transit for a… Read more ·  1

couple of days with no updates. I then looked at the reviews about this store and they had a lot of negative ones and also from NZ. The day after, it updated. My worry was all gone but it was supposed to arrive after that day which it didn’t. (Not the Iconic’s fault) But it arrived 3 days later and I didn’t really mind it was delayed. Overall, I am very happy about my purchase.

Bought some New Balance 327s at the end of March. By the end of June, they had a hole in the toe (only worn lightly across those months). I tried to resolve this with customer service and they initially offered a $20 credit (less than 1/5 purchase price of the shoes). However, after some further communication, they have a ffereda satisfactory… Read more

resolution. If you have an issue with a product, I recommend being persistent. It’s a pity we couldn’t get on the same page straight away but I appreciate their efforts to find a solution.

Issue with Brooks Ghost 16 – Missing Insole & Quality Concern I received my Brooks Ghost 16 – Men’s shoes today and noticed issues immediately upon opening the package. • One shoe is missing the insole • One lace has a blue stain This purchase was intended as a wedding anniversary gift for my husband, so I am very disappointed with the quality of the product received. Show details

I have received my item - order no 2226474272- a Coach leather tabby chain crossbody and I must say I am disappointed with the packaging. This was meant as a gift for my daughter's birthday and it is not unfair as a customer, to expect that it comes in a designated Coach box. There was no box, Coach or otherwise. Not even a dust-bag. It only… Read more

arrived haphazardly wrapped in a plastic wrapper. For the price of the product this is unacceptable. I would like you to send me a Coach box meant for this product. I have initially intended to add Iconic to my list of online shopping retailers but if this is the way item comes delivered, I would rather not.

Advert has one price, as soon as you select it, it takes you to a different page and the price is $50 more.

Very poor service regarding a poor quality product. A “linen” shirt purchased as part of a set developed large holes and disintegrated in several places in less than six months (and not many wears) and when I complained and sent pictures I was told it was “normal wear and tear” and “minor” when it is now actually unwearable. Was initially offered a quarter of the price as a credit, then nothing. A waste of money, won’t buy from the Iconic again.

I purchased a knitted jumper from iconic for $120 reduced down from $160. It was washed once on its own on a very gentle cycle with wool wash. It came out looking like this. I contact iconic and after two weeks 3 calls and numerous emails they offered me 10% $12... what a joke. They're becoming like any other shonky operator out there. Show details

Yesterday I opened my new Coach bag that had been exchanged, and the chain tag just came off. I do not want a refund/exchange, because I do not want to go through the hassle again. Please check the quality of your products. Show details

Tried to order a Country Road belt on The Iconic website as it was on sale. It stated the discounted price of $73.01 and stated Free delivery when I clicked the delivery option box with my postcode. Went to order and they wanted to charge $8.95. No... opened the chat bot who couldn't even grasp the problem was contacted by "Febe" as a human who… Read more

looked into to it and came back in about 10 minuted to say that the minimum order for Free Delivery is $75.oo and that I should just buy something extra to get the Free Delivery. I sent her screen shots showing nowhere did it say 'Minimum order $75' She said someone would get back to me in a couple of days. This is crazy and outright Fraud. If something is free It;s Free. Update: Had a reply from [Name Removed] in the Iconic escalation team who apologised that the purchase page was confusing but not prepared to do anything about the delivery charge even though it's only $2 short of their(now revealed) minimum order for free shipping. It's a shame as I really wanted this belt. No order for anything from me, my family, friends and followers for The ICONIC.

I had a very disappointing experience shopping on THE ICONIC website. I purchased multiple items, including the AERE Sutton Merino Wool Jumper, which I had high hopes for. Unfortunately, after only five or six wears, the jumper began to show clear… Read more

signs of fabric deterioration. The material lost its structure and looked worn out — as if I had owned it for years. This level of quality is unacceptable, especially considering the price and the brand's claimed standards.

In addition to the product issues, my experience with the return process was equally frustrating. I lodged a return request, and although I understand that returns take time, the communication from customer service has been incredibly poor. I received no clear updates, and the process lacked transparency. Even after following up, I felt like I was left in the dark, which made the entire situation even more stressful.

To make matters worse, the other two items I purchased were also of poor quality. I genuinely expected a much better experience from a retailer like THE ICONIC. Unfortunately, based on this experience, I won’t be purchasing from them again and wouldn’t recommend them to others. I hope they take customer feedback more seriously and work on improving both product quality and support.