The Iconic
- ✓ Verified company
3,715 reviews · Statistics
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- Very small (63)
- Slightly small (98)
- True to size (728)
- Slightly large (107)
- Very large (30)
Reviews
This company has changed
No customer service options available during the hours advertised on their website., you just send your inquiries to a robot and are told you’ll be contacted in 1-2 business days. A good way to lose business. Used to be a great company to deal with, but I won’t be purchasing from them anymore.
GREAT CUSTOMER SERVICE
I had an issue with my delivery (through no fault of Iconic) and Ludy who assisted me was fantastic. The customer service and prompt action was very much appreciated.
A very happy Iconic shopper.
mimco bag
recently I purchased a mimco camera bag for a gift, it was on sale, free delivery and came within 2 days, I was very happy with the service and the easy payment process, first time buying from this company
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Terrible customer service
A product was on sale which I purchased, not final sale however when I went to return it, the product was then on final sale post Black Friday sales. Iconic are refusing to allow me to return the item
I have never had a company offer such horrible service before nor take accountability for their error online
Find out how The Iconic compares to other Underwear Shops & Brands
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Terrible Customer Service/Never Received Item
This experience was appalling!! I still have not received my item, for which I paid $150. I have reached out to Iconic, with no response, via both email and chat.
I would not waste your money purchasing from this company!
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Hi Mis,
Thank you for taking the time to leave this review.
... Read more We are so sorry to hear of this experience. We would love to have a further look into this for you. Can you please let us know your order number? We look forward to hearing back from you. -HazOrder #2899891822
Hi Mis,
Thank you for popping that through.
... Read more We can see that one of our team members reached out to you on Friday. We would recommend checking your spam/junk inbox to see if maybe the email was sent there - in the meantime, we will resend it for you so it's easy to find. Let us know if we can help any further and apologise again for this delay in delivering your order. -Haz
CON ARTISTS
I ordered a lemax lost rafters piece returned it because it was broken it was sent by royal mail they are now saying they havent received it. They obviously have there lying so they dont have to refund my 105 pound.. Do not use iconic retail through on buy or through them...Just throw your money in the bin
... Read moreHi Tracy,
Thank you for your review.
... Read more It seems this review may have been for the wrong company! We are an Australian online fashion & lifestyle retailer and aren't associated with Iconic Retail Ltd. We hope you have a lovely day. -Haz
Expensive watch delivery issues
Do not purchase any valuable items from The Iconic. I ordered a $1078 watch and it was delivered and presumed stolen, as The Iconic used a courier that says they do not send valuable items, and has “authority to leave” as a default, regardless of order amount. I am now out of pocket and The Iconic has said they refuse to help.
... Read moreHi there,
Thank you for taking the time to leave us this review. We appreciate your honest feedback and apologise to hear about your experience.
... Read more We can see that your inquiry has been handled by our leadership team. If you need any further help, please don't hesitate to reach out to us again. We value your feedback and hope you have a lovely day. -HazThe Iconic “handling it” resulted in a “sorry, we can’t help” message. Buyer beware.
I love this website
I love using The Iconic. Their shipping is always quick and their return policy is easy and satisfying.
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Great store!
Bought a couple pairs of shoes from here for me and my daughter. Came super quick and they had amazing sales on so the price was fantastic too. Highly recommend.
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Fantastic online store
Love purchasing from the iconic online store. Communication is really good and always receive goods quickly. No probs with returning items either
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Excellent customer service
Fast and comprehensive customer service. Felt like I was dealing with a real person
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NEVER UPDATE STOCK LEVELS
I'm thinking this site has gone down the drain but they still keep their site active, they NEVER restock sizes!! And shipping takes over 4 weeks to receive, if you can actually find something in stock!!
... Read moreHi there,
Thank you for taking the time to leave us this review.
... Read more As we’re always updating our site with the latest arrivals and trends, most of our items are not restocked once sold out. We do apologise for any disappointment. If you would like to know if an item you have your eyes on will be restocked, do not hesitate to reach out to our customer service team and we can let you know. We also apologise to hear of your experience with your order deliveries. If this experience is relevant to a current order in which you are still waiting to receive, please let us know your order number - we would love to have a look into this for you. -HazFind out how The Iconic compares to other Underwear Shops & Brands
Know better, choose better.
Poor quality goods and won’t refund your money!!
I bought a pair of almost $300 leather boots from the iconic, after 6 months the shoe started falling apart. I sent photos as well as a request for a refund as the shoes are clearly not up to scratch. They offered me a token $20. I took it further and declined the offer to which they reached out to the brand of the shoe who said it was ‘normal wear and tear according to the creases on the shoe and due to the time lapses they couldn’t refund the money but they could offer me $40 now. I’m disgusted that ‘normal wear and tear’ which for me is wear
... Read moreing the shoes a maximum of ten times on carpet at work in a seated desk job and to have the sole unglue from the shoe on a leather $300 pair of shoes! under consumer rights this is clearly a poor quality item and I am still chasing them for a full refund. I will never buy from the iconic again.
Hi Alysia,
Thank you for taking the time to leave this review.
... Read more We are sorry to hear of this experience. We can see that your inquiry is currently with our Leadership team, and you should hear back from them shortly via email. -Haz
Misleading Dyson Sale
Shame on you for creating a "super sale" section for Dyson products, when the prices offered are either standard proces or even HIGHER than most retailers'. There's nothing special about selling the air dryer for AUD 573. Dyson NZ is currently selling it for 559.00 NZD!!! This is pretty dishonest and I hope everyone is doing their research before falling for this.
Hi Juliana,
Thank you for taking the time to leave us this feedback.
... Read more We apologise for any inconvenience caused. Our Dyson price match section at the moment is currently in line with the prices offered via Dyson directly, and the Dyson Airwrap™ Multi-Styler Complete Long is priced matched from the usual price of $949.00 AUD. Thank you again for leaving this review, and we hope this helped clear this up. -Haz
Customer Service sadly lacking
After receiving an item that was quite clearly not as described I reached out to customer service for assistance. After a number of frustrating email interactions with someone who did not appear to have understood my question and contradicted their original response regarding a return, I then decided to call them directly. On this occasion I did manage to deal with someone who understood what I was saying, and they assisted me with my return. However, The Iconic received my parcel (by their own acknowledgement) 11 days ago and I am still waitin
... Read moreg on my refund. They are now well outside the processing time stated on their website. I have bought from The Iconic previously and never had an issue (albeit I have never had to return anything before). But this experience has been stressful and frustrating and left a very bitter taste. Based on some of the other reviews I have just read, customer service is no longer a priority for them.Hi Vanessa,
Thank you for taking the time to leave us this review.
... Read more We sincerely apologise for the experience you had with us. We're so sorry for the delay in processing your return, we're currently experiencing delays in processing these returns once they reach our Fulfilment Centre. I am glad to see that your return has now been processed. We again apologise to hear of this customer experience you received and will be raising it to the relevant team to ensure this does not occur again. -HazQuestions & Answers
Hello! just wondering if you will be re stocking the on top pleated denim mini skirt from dazie in a size 20 before the end of the year? thank you :)
Hi Kelsi,
Thank you for getting in touch with us at THE ICONIC.
At this point in time, we don't have the On Top Pleated Denim Mini Skirt available in a size 20. I'm so sorry.
As we’re always updating our site with the latest arrivals and trends, most of our items are not restocked once sold out. We do apologise for any disappointment.
Be sure to keep an eye out on our new arrivals for women's and men's in case anything catches your eye!
I hope you have a lovely day and please reach out if there is anything else we can do to help.
-Haz
Hello! just wondering if you will be re stocking the on top pleated denim mini skirt from dazie in a size 20 before the end of the year? thank you :)
Hi Angle,
Thank you for reaching out to us at THE ICONIC!
The On Top Pleated Denim Mini Skirt is part of our current season which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season.
If you would like to receive a notification when the size 20 becomes available again, simply:
* Log in to your THE ICONIC account on any platform
* Go to the product page of the item
* Click on the drop down size picker
* Click on 'See Similar' next to the size you are after and click on 'Okay, Email me'
I hope you have a lovely day and please reach out if there is anything else we can do to help.
-Haz
Hi, are you guys restocking on the black superstars anytime soon? (US Men 6, Women 7)
Hi Angle,
Thank you for getting in touch with us at THE ICONIC!
This item is part of our current season which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season.
If you would like to receive a notification when your size becomes available again, simply:
* Log in to your THE ICONIC account on any platform
* Go to the product page of the item
* Click on the drop down size picker
* Click on 'See Similar' next to the size you are after and click on 'Okay, Email me'
I hope you have a lovely day and please reach out if there is anything else we can do to help.
-Haz
Get an answer from our members and The Iconic representatives
Details
| Category | Online Shops, Underwear Shops & Brands, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $75 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear and Ugg Boots |
| Clothing Type | Activewear, Baby & Toddler, Children, Formal / Cocktail, General / Everyday, Maternity Wear, Office / Businesswear, Pyjamas / Sleepwear, Swimwear and Tradie / Workwear |
Contact info for The Iconic
- ABN: 50152631082
Extra Information
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Hi there,
Thank you for taking the time to let us know your experience shopping with us.
... Read more We are sorry to hear this. Can you please let us know your order number, and we will have a further look into this for you. We hope to hear from you soon. -Haz