The Iconic

Always enjoy using ICONIC never had any issues until recently. When I made contact with Customer service - [Name Removed] was very quick to resolve and address my issue. Show reply

Order no #2726831772. These boat shoes run a very large. I got a size 8 shoe and it was too big so I returned for a size 7, which fits, Ionly normally get a size 8 shoe. Show reply

I wanted to take a moment to share my thoughts on The Iconic, which I truly believe offers the most amazing shopping experience. Their selection of brands is incredible, catering to all budgets and tastes. Whether you're looking for high-end fashion… Read more ·  1

or more affordable options, they have it all! One of the things that makes The Iconic stand out is their exceptional patience with clients. They allow you to try on numerous styles, helping you find the perfect fit and look. And if something doesn't suit you, returning items is a breeze and completely free – talk about convenience! I honestly can't speak highly enough about this fantastic website. It's truly the best way to shop, offering unparalleled service and an outstanding range of products. If you haven't checked out The Iconic yet, I highly recommend giving it a try. You won't be disappointed!

Awful customer service - 3 weeks since the item was returned and no refund. Keep receiving holding pattern replies from customer service and offering credit notes but won’t acknowledge providing a refund even though it was posted back less than 24… Read more

hours after receiving it. Called customer service they said they’d have it sorted by COB and would email or call me to confirm refund - never happened. A waste of time even calling for support !!! They are now claiming it has a mark on it? So I received a faulty item by what they are telling me and still won’t refund - over $500! Avoid avoid avoid ! PayPal dispute has been lodged. A loyal customer for YEARS and this is how they treat people - what a disgrace!

Gone way downhill! Getting to the point where I don’t think I can actually shop with them anymore. Returns are getting ridiculously slow and, most frustratingly, full of mistakes. I have to contact multiple times pretty much every single time now to… Read more

get refunds correctly issued because items are being missed by their team. I’ve been told return packages haven’t arrived yet, only to find out from Aus Post that they have been delivered. Customer service is no longer as friendly and quick to fix issues. If things continue this way then I predict this site will go the way of ASOS in the future, and stop being as relevant and useful.

Long term shopper at The Iconic's online site. Never had a problem, shipping has always been fast and returns when something does go wrong with sizing are always stupidly simple to resolve. Thanks! Show reply

Great work on the new quick exchange system team! As soon as my return was logged at the post office in SA, the exchange item was sent from Sydney! Love this!! I’ve been with Iconic for over 10 years and am very happy to shop there. Orders are dispatched in good time, tracking is easy, as are returns, in my experience. Any issues I have had have always been resolved to my satisfaction. Show reply

The customer service at THE ICONIC is genuinely A+. The team helped me navigate a warranty issue that involved a third‑party brand who didn’t seem interested in supporting their customers or building loyalty. Throughout the process, the staff at THE ICONIC stayed positive, upbeat, and incredibly helpful. They made the experience easy and even… Read more ·  1

enjoyable, and ultimately delivered a great outcome for me. I really appreciated their professionalism and the fun, friendly way they handled everything.

Major lack of customer support and their sizing is always sooooo far off it is becoming extremely frustrating when the clothing is NEVER true to size regardless of the brand! Iconic also offers absolutely no customer support!

I returned an item to THE ICONIC via Express Post, but they later claimed they never received it and shifted the blame to the manufacturer. As a result, I lost over $100 with no resolution or accountability. The whole experience was frustrating and disappointing, especially as a long-time online shopper who expected better customer service. I… Read more

won’t be using their service again and would not recommend them based on how this situation was handled. Order number 2344971672. Very disappointed

I had a store credit with iconic, I ordered multiple items and once the credit was applied it charged my card the left over. I returned several items and they refunded me in credit and would not refund the card payment they put in, despite there being enough credit to cover the cost. Why would I pay extra when I have credit. I am going to dispute with paypal.

Very strict no exchange or refund policy for my item and I couldn't contact the supplier myself. I ordered a bag that was quickly delivered but it was too small for my needs. I contact them for an exchange for a bigger bag and they replied quickly stating 'I’m really sorry, but because this order was supplied by a Marketplace Seller, their… Read more

decision on the outcome is final.' They wouldn't give me the details of the supplier either. Now I'm stuck with it. So no more purchasing from The Iconic.

Beware of Iconic. They take your order for goods they do not have. They send your order to a third party and then you wait and wait for goods to be shipped and then they send you order delay excuse Emails. Iconic refuse to cancel the order. Iconic is a disgrace!!!!!

Case number: 2784901 I have tried every thing in my power to not write this review, but I have officially run out of patience. As someone that has worked in customer service for a long time, and for a company of this size and net profits - they work at a snails pace and with no understanding of how customer service works. They have what seems… Read more

like their whole customer service team working offshore to save money, and not one single person could take responsibility for my case. So much so, that even after I was finally able to receive a return parcel for my proven faulty item (took one week to receive any contact at all), that when my parcel went missing, I had to follow it up weeks later will no clear outcome of receiving my refund 3 weeks after the date. Clearly, this is where The Iconic is able to make back some of their profit margin by not having an efficient customer support process or staff that are able to know when to escalate issues back to onshore staff (if they have any at all). Their system is so broken, AI generated and offshore heavy, that I would be shocked if they respond to this of follow it up at all. This is the future of retail! They hope the pass you off to another agent in hoping you just give up in defeat. Where is my refund??? I will be escalating this further as you have failed your Australian Consumer Law obligations.

This is not the first purchase I've made from The Iconic but I thought this time I'd do a review! I find their filling of orders, how accurate and true to what is advertised the products are and how quickly things arrive! Show details ·  1

I paid extra for express post, but the item did not arrive on time. I then had to return the item as the sizing information they gave me was incorrect, They say 3 to 6 days to process a refund but it has been over two weeks and when contacted they just told me we are busy you will just have to wait. Show details

Extremely disappointed. I have shopped with iconic extensively over the years. This time, they delivered faulty products. Accepted that this was their fault, and agreed to a refund. I send back the products as instructed. Now, 17 days after they received back their products, they have not issued a refund. I have followed up twice and am now lodging a PayPal dispute. Think twice before shopping. This brand is no longer trustworthy. Show details

Ordered during Black Friday sales. Ended up finding same items in store for cheaper so returned all stock that I purchased. 4 items in total retuned, I received 3 email notification when my items came back to iconic. 2 different orders and returned two items in each order. I was notified that only 3 item returned. I have sent multiple messages to iconic with no response. Very disappointing.

Fast delivery and free return of items for a full refund. Great service, I’ve been shopping with them for years. Make sure that you are careful with packaging when it arrives as you will need this in the same condition if you need to return your item/s. I can’t fault their service. Show reply