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The Iconic
4.0 from 2,361 reviews

Reviews

(1,638)
(126)
(69)
(110)
(418)
  • Product Quality
    4.2 (340)
  • Return Claim MadeYes (149) · No (248)
  • Sizing True to size (224) · Slightly small (36) · Slightly large (28) · Very small (19) · Very large (8)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Shipping
    4.3 (314)

Reviewer Photos & Videos

  • More

Dee

DeeChristchurch

  • 2 reviews

Great products, shame about the delivery company they use.

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers

Made a purchase which didn't go through but money was deducted from my credit card!

published

I ordered a pair of leggings online. I received no confirmation email OR tracking number, however when I checked my credit card statement, $139 had been deducted! I went to the live chat to sort it out and was very unhappy with the resolution...

Sandy A.

Sandy A.Sydney, NSW

Excellent customer support that keeps me a loyal client

published

Customer support at the iconic is always outstanding; feedback is very prompt, very helpful staff and always going the extra mile to make sure you walk away happy. This is in my opinion is the main differentiation with so many online shopping platforms out there; and the main reason why I would always come back and choose the Iconic as my first shopping Option

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Zahra

ZahraSouthwest, VIC

SUCH helpful customer service!

published

I used the online web chat to ask for help with a return, the representative I spoke to was very helpful. I used a birthday discount to buy a big batch of clothes. One piece of item was incorrect, and I wanted to return another item but still use the birthday discount with whatever I exchanged/bought instead. Jennifer was very helpful, I got a discount for the incorrect item, she organised the return and delivery of the correct item and provided another code to use my discount on my exchange/new item. I know a lot of people had bad experiences, but there will never be a shop that has PERFECT customer service. I've shopped with The Iconic and they've been great each time.

Product Quality
1 comment
The Iconic
THE I.The Iconic

Lara

LaraGreater Melbourne (Inner), VIC

  • 3 reviews
  • Verified customer

Never again!

published

quality is horrible ! Out of 10 things I bought i kept 9.
Iconic has a very sneaky Terms and Conditions about refunds which are not clear when you are actually processing a refund. I accidentally opted for a store credit rather than refund to my Credit Card , and guess what ? Apparently the store credit expires after 12 months. So they literally took my money and kept it . After 12 months they think it's their money . Absolute nonsense! Stay away

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Extremely Disappointed

published

Returned an item in exactly the same condition it was received and because of the nature of the materials that it was composed of, during shipping the leather strap (which had an unfinished raw edge) pilled and left some (completely removable via lint roller) pilling on the felted surface however they claim that the item is showing signs of wear and won't accept the return. Will never purchase from The Iconic again as a result. Shame for them to lose potential thousands of business over $90, but that's the way it is.

Return Claim MadeYes
2 comments
The Iconic
THE I.The Iconic
Jessica
Jessica

Hi Kay,

The matter has been resolved and I appreciate your response here and the response from the company and that the matter was reviewed.


Amanda

Amanda

  • 2 reviews

I will not buy again

published

I have bought from The Iconic a couple of times. For my last purchase, I paid for an extra next day delivery that only arrived 4 days later. The team was helpful but nobody could say where my parcel was and when my order would be delivered. I needed an item for an occasion and had to buy something similar elsewhere. I will keep the item but no longer considering Iconic in the future.

Return Claim MadeNo
3 comments
The Iconic
THE I.The Iconic
Amanda
Amanda

Hi Lilian, thanks for getting back to me. My order was #239813578. Warmest Amanda

The Iconic
THE I.The Iconic

Thanks for getting that through. We will be in touch via email shortly.

- Kay


Perfect product, perfect service!

published

My dress arrived very quickly and it is just stunning. Feels like it has been tailor made for me personally. The product quality is exceptional. Can’t wait to shop again!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Sarah

SarahSydney, NSW

  • 8 reviews

So simple and easy

published

The product always comes as specified online. Never had a problem with this site and the speed of delivery is great! My go-to online shopping store. It is also partnered with ShopBack.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Good but inability to rate or review products is a problem.

published

Free return shipping is great, however, sale items cannot be returned and refunded so I have a big problem with not being able to access ratings and reviews from customers regarding the sizing and fit of products, now am stuck with inappropriate items.

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
See all answers
3 comments
The Iconic
THE I.The Iconic
Sarah
Sarah
The Iconic
THE I.The Iconic

Good Customer Service

published

I was having some issues with the return of my item, but the customer service team resolved my issue very swiftly and with a good outcome. thanks !! Very easy to buy and return item once I contacted the Iconic team.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

AFdo

AFdoSydney Surrounds, NSW

Best online store in Australia.

published

Best online store in Australia. Also Undoubtedly the best customer service & delivery:return policy you could ever imagine!!
Happy with the Selection of items available and easy to navigate through via app or PC

Product Quality
Return Claim MadeNo
1 comment
The Iconic
THE I.The Iconic

Kia

KiaGreater Melbourne (Inner), VIC

Loved my first experience

published

I bought 4 dresses. Returning the first one as it runs on smaller side size wise. The other 3 dresses are absolutely to die for. The two green dresses are elegant yet comfortable. The last one I'll be using for casual wear and it's pretty and comfortable. Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers
1 comment
The Iconic
THE I.The Iconic

Siosiana

Siosiana

  • 2 reviews

Love the Iconic!

published
Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Paul Anderson

Paul AndersonGreater Melbourne (Inner), VIC

The worst retailer ever!!

published

The iconic is easily the most awful pathetic retailer ever!! They give generic replies to complaints!! They don't care at all. I bought a few pairs of shoes on sale and they then cancelled my order because I bought too many things!! Can you believe that?? Its true!! I was going to give the shoes to charity!! And to a child with cancer!! Now they will go without because of the iconic and their discrimination!!! Everyone stay away from them!!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Customer service

published

Received amazing customer service with a product return and was so impressed by the friendliness and helpfulness of the customer service officer. Already loved the Iconic and will definitely remain a loyal customer after this experience.

Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

Can't fault The Iconic!

published

I have been purchasing from The Iconic for years and the reason for this is the free shipping and returns and excellent customer service. They have an awesome product range as well. What impressed me most however was that I recently purchased an item that then went 20% off a few days later. I contacted The Iconic and they gave me a refund on the same day for the discounted amount. Greatly appreciated and will spread the word. Thanks again

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Rosie Daisy

Rosie DaisyMetropolitan Adelaide, SA

Fantastic service

published

Ordered a dress on Monday evening, arrived Wednesday afternoon, one day earlier than expected. Dress looks even better than the photos online. Would definitely shop here again. Very happy with service.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Michelle

Michelle

  • 10 reviews

Offered 30% off and not given it!

published

Brought items which were ment to have 30% off and did not receive credit . Rang up and they stated if I decide to keep them I would get the credit . If you offer credit you should give it... dodgy

Product Quality
Return Claim MadeNo
3 comments
The Iconic
THE I.The Iconic
Michelle
Michelle

246451178

The Iconic
THE I.The Iconic

Super impressed

published

Very impressed with my recent dealings with The Iconic regarding returning an item. They were very understanding of my situation. Great communication, great options for me to chose from. Excellent service. Went far beyond my expectations. By far the best return experience I’ve ever had.

Return Claim MadeYes
1 comment
The Iconic
THE I.The Iconic

Page 1 of 119

Questions & Answers

Jess

Jessasked

Hi,
Is the Epic React Flyknit 2 - Women's SKU:NI126SF50ZQF part of the core collection? Just want to know if they will be restocking.

1 answer
The Iconic
THE I.The Iconic

Hi Jess,

Thanks for reaching out to us :)

I have taken a look into these for you and can see that they're apart of our WINTER2020 season, so whilst l cannot confirm an exact restocking date these should be back during that time. If you haven't done so already be sure to add them to your wishlist in case we do restock them earlier and you'll be in line for the update straight away.

Any other questions don't hesitate to reach back out.

- Lilian


Sandra P.

Sandra P.asked

i ordered shoes on the 16 jan you have taken my money how long do i have to wait.

1 answer
The Iconic
THE I.The Iconic

Hi Sandra,

Thank you for reaching out!

We are so sorry to hear that you are yet to receive your order. So we can look into this and have this resolved for you as soon as possible, can you please respond back with your order number?

I hope to hear from you soon.

- Isabella


Marija

Marijaasked

hey, when are you going to re-stock the Air Force 1 Shadow- Womens?

1 answer
The Iconic
THE I.The Iconic

Hi Marija,

Thanks for reaching out.

At this stage, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in all the time so I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed.

We are sorry we don't have a more exact answer for you!

- Kay


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