Reviewer Photos & Videos
Great products, shame about the delivery company they use.
First items I purchased arrived from Australia to NZ overnight, DHL has great online tracking and super speedy delivery so I was very excited to purchase another item from the iconic thinking I’d have no problems with delivery. To my surprise though my next item delivery service was used by Omni parcel?? It’s two days later and past the iconics date of delivery. From looking online Omni has the worst reviews and the lack of online information about how to get in touch with them has lead me to contact iconic and even they don’t know where my par...cel is? I don’t know why the iconic would use a service like Omni. I now don’t know if I’ll ever purchase from this site again all because of the delivery service they use. Gutted because I love a lot of items they have.
Made a purchase which didn't go through but money was deducted from my credit card!
I ordered a pair of leggings online. I received no confirmation email OR tracking number, however when I checked my credit card statement, $139 had been deducted! I went to the live chat to sort it out and was very unhappy with the resolution...
Excellent customer support that keeps me a loyal client
Customer support at the iconic is always outstanding; feedback is very prompt, very helpful staff and always going the extra mile to make sure you walk away happy. This is in my opinion is the main differentiation with so many online shopping platforms out there; and the main reason why I would always come back and choose the Iconic as my first shopping Option
SUCH helpful customer service!
I used the online web chat to ask for help with a return, the representative I spoke to was very helpful. I used a birthday discount to buy a big batch of clothes. One piece of item was incorrect, and I wanted to return another item but still use the birthday discount with whatever I exchanged/bought instead. Jennifer was very helpful, I got a discount for the incorrect item, she organised the return and delivery of the correct item and provided another code to use my discount on my exchange/new item. I know a lot of people had bad experiences, but there will never be a shop that has PERFECT customer service. I've shopped with The Iconic and they've been great each time.
- Verified customer
quality is horrible ! Out of 10 things I bought i kept 9.
Iconic has a very sneaky Terms and Conditions about refunds which are not clear when you are actually processing a refund. I accidentally opted for a store credit rather than refund to my Credit Card , and guess what ? Apparently the store credit expires after 12 months. So they literally took my money and kept it . After 12 months they think it's their money . Absolute nonsense! Stay away
Returned an item in exactly the same condition it was received and because of the nature of the materials that it was composed of, during shipping the leather strap (which had an unfinished raw edge) pilled and left some (completely removable via lint roller) pilling on the felted surface however they claim that the item is showing signs of wear and won't accept the return. Will never purchase from The Iconic again as a result. Shame for them to lose potential thousands of business over $90, but that's the way it is.
I will not buy again
I have bought from The Iconic a couple of times. For my last purchase, I paid for an extra next day delivery that only arrived 4 days later. The team was helpful but nobody could say where my parcel was and when my order would be delivered. I needed an item for an occasion and had to buy something similar elsewhere. I will keep the item but no longer considering Iconic in the future.
Perfect product, perfect service!
My dress arrived very quickly and it is just stunning. Feels like it has been tailor made for me personally. The product quality is exceptional. Can’t wait to shop again!!
So simple and easy
The product always comes as specified online. Never had a problem with this site and the speed of delivery is great! My go-to online shopping store. It is also partnered with ShopBack.
Good but inability to rate or review products is a problem.
Free return shipping is great, however, sale items cannot be returned and refunded so I have a big problem with not being able to access ratings and reviews from customers regarding the sizing and fit of products, now am stuck with inappropriate items.
Good Customer Service
I was having some issues with the return of my item, but the customer service team resolved my issue very swiftly and with a good outcome. thanks !! Very easy to buy and return item once I contacted the Iconic team.
Loved my first experience
I bought 4 dresses. Returning the first one as it runs on smaller side size wise. The other 3 dresses are absolutely to die for. The two green dresses are elegant yet comfortable. The last one I'll be using for casual wear and it's pretty and comfortable. Thank you
Love the Iconic!
I been buying clothes for my kids here for about a year now and have always exceeded my expectations. If I didn't want to pay extra for shipping I would still receive my order within 2-3 business days. It can't always go smooth sailing tho. Recently purchased something and didn't arrive on time but tracking says delivered. Checked with post office only to find out that it was delivered to a wrong address. Was so upset as I really wanted this item but Iconic Customer Service was quick to resolve the issue and refund all my money back. They were ...so pleasant to deal with and not once did I feel like I was going out of my way to get back what's mine like some other retailers I've dealt with. Special thank you to Alison from Customer Service who was so prompt and polite in her emails. Will always be a loyal customer even with the little mix up :)
The worst retailer ever!!
The iconic is easily the most awful pathetic retailer ever!! They give generic replies to complaints!! They don't care at all. I bought a few pairs of shoes on sale and they then cancelled my order because I bought too many things!! Can you believe that?? Its true!! I was going to give the shoes to charity!! And to a child with cancer!! Now they will go without because of the iconic and their discrimination!!! Everyone stay away from them!!
Received amazing customer service with a product return and was so impressed by the friendliness and helpfulness of the customer service officer. Already loved the Iconic and will definitely remain a loyal customer after this experience.
Can't fault The Iconic!
I have been purchasing from The Iconic for years and the reason for this is the free shipping and returns and excellent customer service. They have an awesome product range as well. What impressed me most however was that I recently purchased an item that then went 20% off a few days later. I contacted The Iconic and they gave me a refund on the same day for the discounted amount. Greatly appreciated and will spread the word. Thanks again
Ordered a dress on Monday evening, arrived Wednesday afternoon, one day earlier than expected. Dress looks even better than the photos online. Would definitely shop here again. Very happy with service.
Very impressed with my recent dealings with The Iconic regarding returning an item. They were very understanding of my situation. Great communication, great options for me to chose from. Excellent service. Went far beyond my expectations. By far the best return experience I’ve ever had.
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Questions & Answers
Is the Epic React Flyknit 2 - Women's SKU:NI126SF50ZQF part of the core collection? Just want to know if they will be restocking.
THE I.The Iconic
Thanks for reaching out to us :)
I have taken a look into these for you and can see that they're apart of our WINTER2020 season, so whilst l cannot confirm an exact restocking date these should be back during that time. If you haven't done so already be sure to add them to your wishlist in case we do restock them earlier and you'll be in line for the update straight away.
Any other questions don't hesitate to reach back out.
i ordered shoes on the 16 jan you have taken my money how long do i have to wait.
THE I.The Iconic
Thank you for reaching out!
We are so sorry to hear that you are yet to receive your order. So we can look into this and have this resolved for you as soon as possible, can you please respond back with your order number?
I hope to hear from you soon.
hey, when are you going to re-stock the Air Force 1 Shadow- Womens?
THE I.The Iconic
Thanks for reaching out.
At this stage, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in all the time so I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed.
We are sorry we don't have a more exact answer for you!
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