??!
1 photo
The Iconic
4.0 from 2,293 reviews

Reviews

Review distribution

5 star
1,594
4 star
122
3 star
67
2 star
106
1 star
404

Terrible delivery system via Australian Post and terrible resolution timelines

published
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Return is a Scam

published

I through the Iconic is trustworthy platform for the shopper. I look at the return policy carefully before I purchase a couple of swimsuits to see which one suits. I returned the other swimsuit with the original tag and seal. The customer service came back to me with the seal gone missing, which the refund cannot proceed.

Then I checked the Iconic review, there were many out there complaint about the refund process. Beware if you want to refund an item, it is a Scam.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Megan

MeganSydney, NSW

Great customer support team!

published

Received really great customer service from Courtney when I made a daft error on my order - this got fixed up really quickly, in time for me to have my clothes before I left for a big holiday.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Mary V.

Mary V.Metropolitan Adelaide, SA

Terrible delivery system. If I could hit "zero", I would do this. Never ever use this app again.

published

I just ordered a dress for a very especial party and because of their neglect I had to buy another dress and refund that. The whole process I think took more than 1 month and half.
Really disappointing.

Shipping
Return Claim MadeYes
1 comment
The Iconic
THE I.The Iconic

The reviewer stated that an incentive was offered for this review


Fast Postage!

published

I ordered a hand full of items on 4/12 3pm & I got an email confirmation on the same day at 8pm that my order was already shipped & received everything on the 5/12!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

James

JamesSydney Surrounds, NSW

  • 2 reviews

Order a luggage nearly $900 and where is my item now!!

published

Ordered a luggage worth of $899 on 1/12/19. Until now haven't received anything. No tracking email confirmation. Followed up 6th times and they never said the same. Now i'm done

Shipping
Return Claim MadeNo
Sizing Slightly large
1 comment
The Iconic
THE I.The Iconic

Amazing service

published

I have been buying from this website for a few years. Never been disappointed about the customer service. It is reliable, personal and an efficient service.
They are also happy matching prices to other websites.
As well as free and easy returns.

Product Quality
Return Claim MadeNo
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

Ollie.

Ollie.Gippsland, VIC

  • 2 reviews

Great service.

published

After getting a little confused with what I was doing, I spoke to a lovely girl named Silviya. She was amazingly helpful, and made ordering so easy. I received my order in 2 days.Thanks Iconic, will buy from you again.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Poor customer service

published
Shipping
1 comment
The Iconic
THE I.The Iconic

Poor Return Service

published

O/N 257919898
Terrible service I returned two dress the same brand/style one size 12 the other 14, these were both in the same courier bag, one has been refunded but I cannot seem to get a answer from any of your on line people about the other, all they say it is being processed, wait 1-3 days, how many 1-3 days answers can one put up with. This really does put you off buying on line.

Product Quality
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Caz

CazSouth East Queensland, QLD

  • 5 reviews
  • Verified customer

They Have Lost Site Of What Is Most Important Shame.

published
Product Quality
Return Claim MadeYes
Product Appearance Not as advertised
2 comments
The Iconic
THE I.The Iconic
Caz
Caz

Hi Desi I would appreciate it if you could look into this and solve the problem the order number is 288264528


Emm

EmmCanberra Central 2601, ACT

Always the best

published

Shoes are always awesome and arrive literally the next day. You guys are awesome. Great quality and specials are great. Always easy to find exactly what Im looking for, thanks

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Jay P

Jay PSydney, NSW

  • 3 reviews

Ive finally been let down by The Iconic

published

Absolutely sadden that the system has crashed multiple times. My order couldnt go through since yesterday morning (5.12.2019). It is now 11:27AM & ive still been trying to have my items shipped using 3 hour delivery. Wedding starts at 1PM & I have to miss it and hopefully something can be resolved so I can at least make the reception. (Due to a family emergency overseas I was unable to shop for clothes earlier) :( to make things worse, now Live Chat has crashed even tho I was using it an hour earlier today :( I still have hopes that I can make it to the reception if The Iconic can ship my clothes in time (Ill pay more than the $14.95 if I have to)

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
2 comments
The Iconic
THE I.The Iconic
Jay P
Jay P

Hi Desi,

The issue has been resolved. Thank you so much for the work behind scene

The reviewer stated that an incentive was offered for this review


HMC29

HMC29Wellington

Thank you Iconic

published

Iconic you are amazing! Ordering my item was so easy it felt like personal service at my fingertips. My bag arrived sooner than you said it would and it is just exactly what I needed. Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Aleksandra L.

Aleksandra L.Greater Melbourne (Metropolitan), VIC

Amazing customer service!

published

I was super impressed with the service I received when I had to arrange my return. My return was outside of the standard policy however after speaking to the team at The Iconic they were able to assist me with my issue. Thank you.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Tina

TinaBrisbane

  • 2 reviews

Hands down my favorite online shopping website in Australia!

published

The iconic is hands down the best online shopping website I've ever experienced in Australia: The delivery is cheap--I only need to buy over $50 to get free standard shipping. It is interesting that standard delivery offered by The Iconic is always faster than other websites' Express Delivery: my order from Iconic usually comes earlier than what I expected! Regarding the goods, I've NEVER returned anything from The Iconic - although what I bought were usually discounted products, they were of good quality.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

The reviewer stated that an incentive was offered for this review


Absolute rubbish

published

I paid for 3 hour delivery, ordered just after 12pm, sat at work on a friday until 6:15pm still with no items delivered. The Iconic team couldn't even tell me if it would be delivered or not. This is the 3rd time this has happened to me. I don't understand why you offer a 3 hour service if you can't live up to it. Super frustrating. Probs won't shop at iconic again.

Shipping
Return Claim MadeNo
1 comment
The Iconic
THE I.The Iconic

Fiona D.

Fiona D.South East Queensland, QLD

Customer service, exchange item

published

returned an item for exchange , but I sent it to the wrong add :( . Iconic customer service was excellent , they went beyond all expectations for me, including, retrieving my item and exchanging it , and my parcel received in 24hrs at my door . Highly recommend!!!

Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

Gordana D.

Gordana D.Sydney, NSW

  • Verified customer

Awful service on 2 occasions

published

Orderd size 6 shoes on sale ..needed them for a Christmas party. Got the shoes..box said size 6...shoes were size 5...way too small. So annoyed and disappointed. Tried ordering the correct size they were sold out...they offered to compensate me $20.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Josephine.S

Josephine.SSydney, NSW

Best Online Store & Customer Service

published

I have been a customer of the iconic for a very long time. They have a huge range of products to cater for everyones needs. Their customer service is outstanding and the best I have received by far. Even though it is online you get more assistance than you would when you physically walk into some retailers. What the iconic promises is delivered 100% of the time. Definitely would recommend to others and iconic is always my first go to online shop. Well done to everyone who is a part of the iconic team.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic

Page 1 of 115

Questions & Answers

Brandon m.

Brandon m.asked

When do you restock all white nike 97s

2 answers
Jay P
Jay P

Sometimes the stock are seasonal, when jr sells out The Iconic wont restock

The Iconic
THE I.The Iconic

Hi Brandon,

Sorry for not getting back to you sooner.

I have just taken a look and can see that the Air Max 97 in all white is apart of our Summer19 range. This means that I cannot guarantee that we will be restocking again this season. I would recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock!

- Lilian


Angela S.

Angela S.asked

hi there, I was wondering if you will be restocking the Nike triple white Air Max 97's in womens anytime soon?

Thanks,
- Angela

2 answers
The Iconic
THE I.The Iconic

Hi Angela,

Thanks for reaching out :)

Unfortunately, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be stocking this style!

I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed!

We're sorry we aren't able to give you a more exact answer, however, hope that you can find them!

- Maddie

The Iconic
THE I.The Iconic

Hi Angela,

Thanks for reaching out :)

Unfortunately, I haven't been able to locate this style online.

We are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be stocking this style!

I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed!

We're sorry we aren't able to give you a more exact answer, however, hope that you can find them!

Maddie


Gandalf

Gandalfasked

hi
I would really like to buy a pair of champion sporty pants. but they are out of stock. Would you be able to tell me when you are in stock again?
Thankyou

1 answer
The Iconic
THE I.The Iconic

Hi Gandalf,

Unfortunately, we are not provided with updates in regards to stock we will be getting in. However, we are getting new stock in seasonally all the time so there is a chance that we will be restocking this style! I would recommend keeping an eye on our new arrivals section over the next month as this will be where they're listed! We're sorry we aren't able to give you a more exact answer, however, hope that you can find them!

- Desi


Get an answer from our members and The Iconic representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.