Reviewer Photos & Videos
Wonderful Customer Service from Lilian
I placed an order in lock down and expected some delays. I emailed the Iconic to inquire about my order as it had been about 2 weeks. Lilian replied within a few hours asking if I could give until the end of the week and if there had been no change she would investigate the hold up. I emailed her again the next week and immediately she advised an inquiry had been launched with their delivery partner along with some credit to use online for the inconvenience. Within 24 hours the delivery partner had contacted me advising my order was in transit ...and within 2 days I had received my order. It was my first time shopping on the iconic and although there was a 3 week wait time, (I think it is important to note I am in NZ and the delivery came from Australia and we are in unprecedented times with restrictions) I am so impressed with Lilian and her ability to provide quality customer service and action to support a desirable outcome for me. Will shop here again! Thank you :)
Still waiting on my order
I ordered on 13th May & my item was sent to the wrong address. I have sent many emails & no response. Why was my item sent to the Gold Coast when I live in Mackay? Why has no one gotten back to me? Where is my order? Not happy with customer service at all!
LOVE LOVE LOVE
Super great store and delivery is really good as well especially if you need same day or next day shipping!! Only down side is there are some expensive pricing on here but if you want super good quality then i highly recommend and they also have heaps of sales :)
Purchasing a Gift Voucher
I purchased a gift voucher for my best friend's birthday and I accidently submitted the wrong email address when entering the recipient details. The customer service team were fantastic in amending this issue and helping to rectify the situation. The team amended the details on my order and my best friend was so pleased with receiving the gift voucher. This was all done in less than a day.
I found the online chat was great, they asked all the right questions and were very understanding.
Waiting long enough for an exchange
I returned an item in exchange for a different size. I tracked the item has already been delivered to the iconic warehouse. In my orders page I see the exchange item (supposed to reach me) with order # 283245238 is still in PACKING and not yet dispatched for some days now. I would appreciate if you could ship the item ASAP and/or provide an ETA around the time it will be shipped to me.
Very bad customer service.
Very unsatisfied with service I received or rather have not received. I have been attempting to contact the iconic for over a week in regards to a rerun that was picked up 3 weeks ago, with no response and no refund or credit issued. Very disappointing.
For all your administration needs
The iconic have an app to download. Very simple and easy to navigate through.
Products are always of the highest quality and everything I want is usually available. I buy my work clothes from here and always get compliments.
When they have sales they have great sales!
Today I contacted iconic online
Regarding my paid items not being recieved
I have been given 3 different replies
1 st they don't know where parcel is
Second cut me off
3rd said coming today
I checked with courier said not coming they will get back to me
Any help I would appreciate as a $100 item
The Iconic is experience is unreal
Top customer service!!! The team is always happy to help and go above and beyond. Nothing like other retailers. I love the range, competitive prices and the speedy service and delivery. I have been shopping with The iconic for 2 years now. Can’t see myself going elsewhere.
Fast and easy to use
I'm just shocked how fast the Iconic process orders - Even with COVID-19 and a major sale on. It was processed by the third party (Oxford) and classed as ready to be shipped in under an hour of ordering it even though it's only being sent via parcel post.
Thankyou for being so fast! This is only the second or third order I've done with you but each time the service is good :)
- Verified customer
Love the ease of the iconic
Easy to navigate the website. Great friends Refferal program. Easy to shop as free delivery and returns.
Very easy to exchange sizes if needed. They put the item on hold while you return the item. Therefore the size you need won’t go out of stock.
Great store with a variety of great brands. Great sales every now and then. I will continue to shop with them.
Great customer service
The Iconic sent me an item and I paid full price online, however when the item came it had a cheaper price on its tag (sale price). They proceeded to honour that sale price and refund me the extra I paid. Great customer service! I will shop here in the future!
Incredibly fast delivery
Very easy navigation, lots of products. The clothes turned out great. The delivery was incredibly fast, even in times of this global Pandemic they managed to send it within a couple of days from Australia to New Zealand.
Brilliant website and refund process
Just love The Iconic, such a great selection of products with beautiful product images making it easy to see what you're choosing. And their refund or exchange process is so simple and easy to use, they pay for returns which is so practical when shopping online, it really does make me want to keep going back rather than driving to the mall spending hours to find what I can find in a few minutes on their website!
Great Customer Service
The Iconic has great customer service. Today especially when AJ helped me with my refund followup. He's consistently updated me where he's at finding the information and explained to me clearly about the refund process. Great job AJ.
Terrible ordering system and customer support
I am SO DONE with ordering from The Iconic!!! Too many system glitches when people are on the website. For the THIRD time this month (third order I have made), I make an order, it says order processing, they TAKE MY MONEY and then the order keeps processing, no confirmation sent but items appearing in my bag still waiting at check out. Three times in the last four weeks this has happened. First time it happened they had to cancel my order entirely and i was asked to redo it. Second time, they managed to redo it for me and ...item was sent. Today I made an order via afterpay of $370 and paid the first installment of $92 and my order never went through, but they took the payment. Online chat was beyond a joke!! All i got in the first chat was repeats of "sorry to hear that, sorry to hear that, sorry to hear that" NO HELP. Third chat I waited 30 minutes, the person kept stalling, not answering and just told me sorry, order didn't work, we will refund you. So now I am out of pocket, until my money comes back and I can order again. Worst thing is, the items were last in stock! Absolute joke! You know you have issues, yet the system is still not working. And you customer service is poor on the zenchat. And you leave customers out of pocket because of your errors! Its not ok! And as of yet, my refund still hasn’t been processed by your store. I’ve had no confrontation of refund being done.
Great customer service
I personally have only had good experiences with the iconic. And the one time money got taken without the item due to technical difficulties, they gave me a refund. Usually ordering and returning from the iconic is a very seamless process.
Questions & Answers
Will the atmos&here cara crop check top be available again to purchase? In size 8. TIA.
Have you got the shoes by lipstick called jayda in 9.5
Or do you know where I can get a pair please contact Heather at
I'm after the 1461 Quad Polished Smooth Doc Martens in a women's size 6 (AU), just wondering if that size will be restocked anytime soon? Thank you!
THE I.The Iconic
Thanks for reaching out to us.
I've had a look at this one for you and it looks like we may be restocking this style during this winter season so be sure to add it to your wishlist and keep and eye out. I'm not able to confirm a specific date however as we aren't provided with these details.
Sorry that I'm not able to confirm more on this one.
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