3,754 reviews
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- Very small (64)
- Slightly small (99)
- True to size (733)
- Slightly large (107)
- Very large (32)
Reviews
So impressed with continuously amazing customer service
Rarely have I come across a large retailer whose customer service is fantastic! They are always quick to reply to any product or order queries I have. I love the 30 day free returns option in case I need it! I have also contacted them about price matching which they did on an item.Always fast shipping too.
Just so impressed!! Show reply
Unhappy
Awful customer service, they forgot to send me half my items, all I wanted was it to be shipped out what was missing. Customer service told me to get that to happen I had to send all items back so they could resend. Lost me as a customer. Show details100% recommend
Best company to deal with ever! Always ready to help Show replyFaulty items, bad security system and cannot speak to anyone to get it fixed
Theiconic used to have good quality clothes that were shipped very fast. In the last year about half of the orders I placed ended up coming with holes in the seams or zippers that either did not close or got stuck.Then I tried to remove my payment details after learning of customer accounts being hacked: the website would not let me. I was then hacked. Theiconic allows someone to change your address and name without any confirmation. They know this is happening but have chosen not to delete saved payment information. Their behaviour is not in ... Read morethe best interest of their customers. Even while trying to fix my account being stolen I could not get a human to answer actual questions, just got a canned response that someone would email me in a few days. Not good enough.
Hi Beth, Thank you for taking the time to share your experience with us... Read more
. We are so apologetic to hear of your experience shopping with us and contacting us. We can assure you that we have raised your feedback regarding the quality of the clothing you have received to the relevant team to look into. In regards to your recent inquiry, we are so sorry to hear this. We certainly acknowledge the severity of this issue and are devoted to adequately resolving this for you. We can see that your inquiry with our customer service team is currently being investigated. You should receive an update via email shortly. Again, we deeply apologise for this experience and are eager to make this right for you. - HazBest Customer Service
I purchased a GHD hair straightener through The Iconic. Straightener arrived and was faulty. I tried to contact GHD for 27 days, no reply whatsoever.I contacted The Iconic via chat, and was answered straight away. I was quickly moved along to a department that could help me and was put in touch with Gabrielle.
Gabrielle was absolutely wonderful. Helpful, understanding, friendly and always replied to my responses. I had a resolution to my problem in 2 days!
On the final day I was responded to by Jessica who was equally as helpful and underst… Read more · 1anding. I just wanted to write this as some positivity towards the customer service team. They were just so helpful with a frustrating situation on an item that wasn’t cheap and I was feeling very flat and annoyed until I contacted them. I am so appreciative of Gabrielle’s help and understanding, I really thank her so much. Also thank you Jessica. You guys do a wonderful job and I will continue to purchase everything from The Iconic!
Downhill fast now they've gone down the bot path
Update: humans do reply to queries but it seems none are available to chat with directly like before, but rather get back to you & often too late & you've shopped elsewhere. They send generic like replies & overall the time wasted with the bot followed by not getting human contact immediately (even during chat hours!) & the seemingly generic replies that actually look like bot replies has put me off shopping here. If there's a decent sale I might risk it & deal with the horrid new customer service experience but I mostly dont really shop much anymore. Show detailsHi there, Thank you for taking the time to lend us this feedback... Read more
. We again appreciate you letting us know how your experience shopping with and contacting us has been. We do apologise to hear that it wasn't up to the seamless experience we strive to provide. We can assure you that we will be raising this to the relevant team to review. We hope you have a lovely day. -Haz4hr Delivery amazing service
Ordered 4hr delivery, arrived with tracking updates along the way. Show details · 1LOVING THESE SHOES
I had to get "lifting shoes" for the gym, because my regular workout shoes had a heel that left me unbalanced. The Converse silver Chuck Taylor All Star - Women's - are perfect. They are blingy, which is very me, and very stable. I highly recommend them if you are lifting weights... Show details · 1When will the 40oz Stanley’s be restocked??
Chasing a Stanley 40oz in a couple different colours. When will these be restocked?? Show replyFrustrating!
I ordered a pair of shoes as a gift to my sister. Before I confirmed, I did a due diligence and checked when it will be delivered. The website indicated Wednesday so I then proceeded with my order since I will still have 2 working days just in case the order is delayed. Come Wednesday, my order did not come. I didn’t really worry about it because per tracking, it will be delivered between Wednesday to Thursday. Come Thursday, it was still not delivered. I called Aus post to redirect the order and was informed that they can only intercept it. Fr... Read moreiday morning, I checked the tracking, it showed returned to sender. I called Aus post and I was advised that the reason it was returned was because of incomplete address. Apparently when they packed it, they did not include the company name. I then called Iconic customer service and spoke to [Name Removed]. I was told that it will be impossible to have my original order be delivered that day because it is now in the warehouse but since they have an available stock, he offered me a replacement order. He said that it cannot be delivered that same day (Friday) but will definitely be delivered the next day (Saturday). I agreed and now, I just tracked the item and it will only be delivered between Monday to Wednesday. I contacted their customer service and was informed by [Name Removed] that it is impossible for them to change anything on the delivery. Firstly, if only the original order was packed correctly per the address that I have entered, I would have received it on time. Secondly, why would you guys promise anything to your customers if you can’t keep it? That is one bad service! And lastly, since this is already a replacement order and you have been told that this is a gift and there is a particular time that it should be received, why was it not sent via express post? This is my first time to order from Iconic and will definitely not order again.Hi there, Thank you for taking the time to share your experience with us... Read more
. We would like to apologise for the inconvenience caused by the delivery experience you had. We understand that we missed the mark on your orders, and we appreciate your feedback. We assure you that we have raised this feedback to the relevant team to ensure this does not occur again in the future. We understand how disappointing this experience must have been for you, and we hope to make it up to you in the future by providing you with the seamless customer service that we pride ourselves on. If there is anything else we can do to assist you, please feel free to reach out to our Customer Service team. -HazSick of this company
Sent my items to incorrect address and I cannot get a customer service response for days. This really sucks and trust I will never shop here again! I input the correct address and you used default one how am I to know it's a waste of time putting in address section when you will ignore and send to old address. Ridiculous. I want a refund or another item sent to address I requested. I'm not waiting around for Auspost to redirect I've just lost 3 items this way. Over itHi there, Thank you for taking the time to leave this review and for your feedback... Read more
. We apologise to hear of this delivery experience. We are glad to see that our Customer Service team have now been able to fix this up for you. If you need any further help in the meantime, please do not hesitate to reach back out to us. -HazSent me a dirty dress
Sent me a dress that had already been worn, was scrunched up and had a stain on it. Charged me full price, barely apologised, sure I can return the dress, but I expect better when being charged full price for a dirty dress. Show detailsHi Yvie, Thank you for taking the time to leave this feedback... Read more
. We are extremely sorry to hear that the item you received was faulty. It appears that this item was missed during our thorough quality assurance process at our Fulfillment Center. Please be assured that we will raise this issue with the relevant department for review. We appreciate you raising this and if there is anything we can help you with please do not hesitate to reach back out to our Customer Service team. -HazBe careful! They are committing theft!
The warehouse team have only refunded two of my items, when I had 5 in the satchel!! Now the customer service team are saying they can’t locate my items and not replying to me for days on end. I will now be taking the matter to tribunal. I am absolutely shocked that such a big company can outright steal from customers!! Show detailsHi Sbee, Thank you for your review. We are sorry to hear of this experience... Read more
. We would love to have a further look into this for you. Can you please let us know your order number? We look forward to hearing back from you. -HazDown $200 and nothing to show for it
I tried to order a $100 voucher on Christmas Day and the page kept throwing an error ("Payment transaction failed"). I was charged $100 twice and no voucher was received. At time of writing, (17th January 2024) I have not had the issue resolved and money refunded. I've continually had to chase the support team via my ticket, and have started the process of transaction dispute with my bank. Extremely disappointing service. Show detailsHi Tim, Thank you for your review, and we are so sorry to hear this... Read more
. We would like to have a further look into this for you. Can you please pop through your contact reference number? We look forward to hearing back from you. -HazSmall issue, disappointing response
I ordered a pair of runners as I'm starting to run #newyearnewme. They arrived a day earlier than the ETA which was a great start. I opened them at work in front of my colleague, ripped open the cardboard tab on the box (none the wiser) and lifted the paper to find ripped, dirty, smelly, worn and faded sneakers, albeit the same (or similar at least, all of the internal labels were all worn off) style to what I'd purchased. Backtracking, I saw that the box had been re-sealed with double sided tape to appear new, and had obviously due to this byp... Read moreassed the quality check before being sent to me. Working in retail, I was annoyed but knew it was no one at the Iconic's fault, someone had obviously been shifty and bought new shoes, sending their own old ones back, and likely got a refund no questions asked. I laughed it off and within about 5 mins of them being marked as delivered, contacted the Customer Care team assuming it would be a quick fix. I was disappointed to hear that I wouldn't be able to be assisted until the dirty shoes were returned. I sent multiple photos and said I'd be more than happy to return them immediately but could I please also have the new pair sent out asap, as they were needed for two days later. I was told no, but if I get a return receipt they will expedite the exchange. I explained that I couldn't get a return receipt as the post office is closed by the time I finish work, and I couldn't leave during my shift. I was told that was the only way they would assist me. I did the return via drop off (meaning no returns receipt) and accepted I'd have to wait for them to get it. They received the parcel on Friday afternoon. It's Wednesday now and I've had to chase it up multiple times, and explain the situation again each time, to be told I need to wait a business day (two days in a row) for them to process it. I asked if I could receive an email from a manager twice as I was annoyed at repeating myself, and never heard from anyone. To be honest I can't threaten that I won't shop at the Iconic again, because I will, but this has been a really disappointing experience somewhere that I normally love to shop.Hi there, Thank you for taking the time to review your experience with us... Read more
. Firstly, we are so sorry to hear that your shoes were faulty and didn't arrive in a new condition. We sincerely apologise that this not only happened but that it was missed during our quality checks. We will be raising this with our team to ensure that this does not occur again. We again thank you for your feedback on our processes while trying to resolve this for you. We understand that this wasn't the most seamless or convenient resolution for you and sincerely apologise for this. We will also be raising this with our team to investigate how our processes can improve. We hope that you will give us another chance to provide you with the quality service you deserve. We hope you have a lovely rest of your day, and again sincerely apologise for this experience. -HazQuestions & Answers
hi, i'm wondering if the Womens 1461 Bex Shoes from Dr Martens will be restocked in a size 3 (UK), and if so, will they will continue to have the price matched price ($191.99)? thank you for your time :)
Hi Annie, Thank you for reaching out!
The Women's 1461 Bex Shoes is part of our current range which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specif... Read more
ic time frames, simply that it’s an item we should get more of each season. If you would like to receive a notification when your size becomes available again, simply: * Log in to your THE ICONIC account on any platform * Go to the product page of the item * Click on the drop-down size picker * Click on 'See Similar' next to the size you are after and click on 'Okay, Email me' Unfortunately, we cannot confirm how long this item will be price matched for, we apologise for this! We hope you have a lovely day and please reach out if there is anything else we can do to help. -Hazhi, I’m wondering if you will restock the dazie desert rose dress in white (size 8)? thanks for your time!
Hi Lena, Thank you for your response.
As we’re always updating our site with the latest arrivals and trends, most of our items are not restocked once sold out. We do apologise for any disappointment.... Read more
Be sure to keep an eye out on our new arrivals for women's and men's in case anything catches your eye! I hope you have a lovely day and please reach out if there is anything else we can do to help. -HazHi, wondering if the nike cusion crew socks (white; large size; 3 pack) will be restocked? Unfortunately only XL size left.
Many thanks :)
Hi Xavier, Thank you for reaching out!
While we don’t have the size L in the Everyday Cushion Crew Socks 3-Pack currently available, it’s part of our core range which means we should get new stock in... Read more
over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season. If you would like to receive a notification when your size becomes available again, simply: * Log in to your THE ICONIC account on any platform * Go to the product page of the item * Click on the drop-down size picker * Click on 'See Similar' next to the size you are after and click on 'Okay, Email me' We hope you have a lovely day and please reach out if there is anything else we can do to help. -HazCould you please restock your 'Black Sportswear Tech Fleece Jogger Pants' Thank you!
Hi there, Thank you for getting in touch with us at THE ICONIC!
As we’re always updating our site with the latest arrivals and trends, most items are not restocked once sold out. We do apologise for ... Read more
any disappointment. In the case there is a return or a restocking, you can receive a notification when your size becomes available again by: * Logging in to your THE ICONIC account on any platform * Going to the product page of the item * Clicking on the drop-down size picker * Clicking on 'See Similar' next to the size you are after and clicking on 'Okay, Email me' I hope you have a lovely day and please reach out if there is anything else we can do to help. -HazDetails
Category | Online Shops, Underwear Shops & Brands, Footwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $75 |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Variety of Labels |
Buy Now, Pay Later Options | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear and Ugg Boots |
Clothing Type | Activewear, Baby & Toddler, Children, Formal / Cocktail, General / Everyday, Maternity Wear, Office / Businesswear, Pyjamas / Sleepwear, Swimwear and Tradie / Workwear |
Awards | 2023 |
Contact info for The Iconic
- ABN: 50152631082
Extra Information
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Hi Emma, Thank you for taking the time to leave this review... Read more
. We are deeply sorry that this occurred. We will be raising this feedback to the relevant team, as your feedback allows us to continuously improve. We know we can do better, so please trust that the next time you choose to shop or contact us, your experience will be seamless. We hope you accept our sincere apology for your recent experience with THE ICONIC. I hope you have a lovely day, and if you have any further questions, please do not hesitate to reach out. -Haz