The Iconic

The Iconic

 Verified
The Iconic
4.0

3,768 reviews

PositivevsNegative
73% · 2,766912 · 24%
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Return Claim MadeYes · No
Sizing
  • Very small
  • Slightly small
  • True to size
  • Slightly large
  • Very large
Product Appearance As advertised · Not as advertised
Product Quality
4.1
Shipping
4.1

Reviews

3,768 reviews
Jessica M.
Jessica M.
 

Shoes are really bad. Avoid at all costs

Their shoes are terrible. Poor quality and cut your feet to shreds. I fell over multiple times in the shoes and hurt myself. Really disappointed as they were pretty shoes but not functional at all. Haven't had them for very long and they are falling apart already. Show details
Product Quality
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Ian
IanPerth, WA
 

Excellent

Very fast postage
Well priced goods
Totally Happy all round Show details ·  1
Karen F.
Karen F.Central Highlands and Goldfields, VIC
 

Never ever again

About a month to recieve goods.
Quality of my shorts is terrible. I feel I could have bought them for a 1/4 of the price from Big w or Kmart. Would never buy from them again. Absolute rubbish and a waste of money. This is what turns me off from online shopping!! Show details
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Trent S.
Trent S.Sydney, NSW
  Verified

Liars about delivery

Liar’s. I ordered the product on Friday, 10 May 2024, and paid $15.95 for Saturday delivery. I got an email on Saturday to say delivery is due on Monday. I emailed customer service, and they said not to worry, it will be delivered on time. Didn’t get my delivery. As of 17 May 2024, I still have not received the item. The tracking number now states that the order has been cancelled. My last 6 attempts to establish contact with the iconic via their chatbot (noting they have no phone number) have gone unanswered. I got a response to this review asking for mediation, which I accepted, and they no longer reply to these messages either. Total scam, avoid! Show details
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Jade A.
Jade A.
 
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JDP
JDP2 posts
 

Bad service

Customer service gone downhill. They removed phone lines and replaced them with the chat and now the chat has been replaced with a bot. I had to really search through Google to find the (hidden) phone number to follow up on emails that had not been responded to in a week - and still haven't been.

Faulty items received by them a week ago and they haven't responded and just keep you waiting with platitudes and scripted non-personal responses.

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KSB
KSBAdelaide8 posts
 

Rude customer service experience

I have been a long time customer of The Iconic (I have placed 43 orders with them dating back to 2017). I recently placed an order with a gift card I had and had an issue with the refund to the gift card (caused by me). I reached out to the Iconic customer service to see if they could assist and they seemed like they couldn’t care less. I understand if there was nothing they could do (though I don’t believe that is the case) but the tone of the customer service was so rude and unhelpful. Seems the bigger they get the less they care about their loyal customers and their experiences which is disappointing. Show details
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Shipping
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mcguinnessj1989
mcguinnessj1989Sydney, NSW
 

The best online shopping

The iconic is the absolute best online shopping platform..
I have been buying items for 2 years from there store. Never had I had a issue.
Returns and refunds are seamless.
Ability to chat directly to employees via email or chat icon on the app.
I will always use their service. Show details ·  1
Jacki
Jacki 4 posts
 

Unable to fulfill delivery timing yet again!!

Do not rely on your order to come within 3 hours even when you have paid for this. This is not the first time I have been let down in an emergency! Pathetic customer service, only being able to speak to a bot Show details
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P M.
P M.3 posts
 

They stole my money and lied about it

I used a voucher to pay for an order. The order went through successfully and I got the confirmation screen. So I threw out the voucher. After I didn't receive the order for a couple of weeks I followed up and customer service just told me to follow up with the bank connected to the voucher... [Content Removed]? Then they tried to act like the order wasn't submitted when I know it was because I saw the confirmation screen with the order number... and then how did they have the order and voucher details? LIES!
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Ewan s
Ewan sHunter Region, NSW23 posts
  Verified

Rubbish return policy

Terrible returns policy. My kids were bought birthday gifts from their aunt. The only way to return them is via the account owner. In my experience when buying via via a store you get offered a gift receipt for easy returns. Not with the iconic.
It makes returning things very awkward having to get the gift giver involved.
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Dylan S.
Dylan S.7 posts
 

Quality clothes

Great and quality clothes, I was so happy to shop here though my size is not very accurate but still I found the clothes that fits me. Customer service was amazing, thanks for assisting me. Show details ·  1
Alyce
AlyceWestern Australia2 posts
 

Amazing

All round amazing. Can't pick a fault. Efficient to deal with, good quality products, great turnaround time, postage positives, and also professional. Show reply
Dardi A
Dardi AGreater Melbourne (Metropolitan), VIC3 posts
  Verified

Don't waste your time

They sent me the wrong size. From what I can gather I have to sent them the wrong item before they'll send the correct one. Tried to clarify this bit there after waiting on Chat to speak to a person I gave up. Show details
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Shipping
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Jo W
Jo W
 

Speedy solution, no hassles

I accidentally ordered two of the same items that were on clearance and clearly marked as "no returns". Regardless when I realised my mistake I reached out to the customer service team and within the hour I had a returns label emailed to me. This is demonstrative of The Iconic understanding of how to take care of loyal customers. Show details ·  1
Product Quality
Shipping

Questions & Answers

Annie L.
Annie L.

hi, i'm wondering if the Womens 1461 Bex Shoes from Dr Martens will be restocked in a size 3 (UK), and if so, will they will continue to have the price matched price ($191.99)? thank you for your time :)

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Lena
Lena  

hi, I’m wondering if you will restock the dazie desert rose dress in white (size 8)? thanks for your time!

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xavier w
xavier w

Hi, wondering if the nike cusion crew socks (white; large size; 3 pack) will be restocked? Unfortunately only XL size left.
Many thanks :)

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Tiger
Tiger

Could you please restock your 'Black Sportswear Tech Fleece Jogger Pants' Thank you!

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Details

CategoryOnline Shops, Underwear Shops & Brands, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear and Ugg Boots
Clothing TypeActivewear, Baby & Toddler, Children, Formal / Cocktail, General / Everyday, Maternity Wear, Office / Businesswear, Pyjamas / Sleepwear, Swimwear and Tradie / Workwear
Awards 2023
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Contact info for The Iconic

  • ABN: 50152631082

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