I have bought a few things from The Iconic and LOVE them. I’m a plus size so I find I have to go up one size for a comfortable fit.
I bought ankle boots that hurt like hell. However, as with all shoes and especially boots, they just needed a little breaking in and now they’re perfect. So don’t jump the gun and send them back to soon or you’ll be falling in shoes that are too big.
I also purchased shape wear and Sonsee shape wear shorts are the absolute best ever!!
The return process is a great option, especially being free. I haven’t had any problems with Iconic.
Very reliable & communication re: delivery is excellent & spot on! Products arrived safely and are of a very good quality. Convenient returns & exchange process, it's free & no hassles. I will definitely be back!
Efficient, Trendy, Quality.
Navigate the online store with ease.
Sales allow purchaser equal opportunities to obtain a vast array of quality and trendy items.
My shoes are gorgeous, comfortable, perfect fit. Swift arrival.
Their discount offerings are a scam!
Their discount offerings are a scam and merely a source to gather information to spam customers with unsolicited advertising emails. This is completely unsatisfactory as it is a form of privacy invasion
Great service! extensive product range and fast delivery!
I have been shopping with the Iconic for a number of year and I am a very happy customer in their service, fast delivery, and great product ranges! I would not shop anywhere!
Speedy delivery. A product was very well packaged and delivered very quickly. I am very happy with the sneakers. The best price around. Even got a voucher to spend on my next purchase. Excellent experience.
Very happy customer. It is a good site to navigate. Lots of choices too. Good for a curvy fashionable woman that I am. Would love to try more and more stuff.
Iconic is amazing!
the service at Iconic is amazing! the ease of use and return policy is next to none! I enjoy buying from Iconic all the time and love the customer service.
Astounding selection to cover most taste's
* super easy to use the sight and find items that appeal to all
* Incredible selection of goods to choose from
* A site to visit to browse for fun, work and play.
Used to be amazing until they change their delivery policy
Iconic used to be my go to place. The service was amazing and delivery was so quick and also free!! which is what I love about the online store. You’d get next day delivery. However they recently sneakily changed their delivery policy that it’s no longer free express shipping and you’d have to pay 3.95 for express over 50 bucks ( yes I am cheap for not wanting to pay 3.95) but what irritated me more is that they had sneakily changed the policy. I decided to use their standard shipping as it was free. And of course it’s turned to crap. Something I would normally receive overnight, I have now waited over a week and it’s still not here!!! The free return policy is still amazing but I wouldn’t be surprise if they change their return policy soon too.
Shopping with ease and no fuss - perfect. Its the only way i will buy clothes. Their return/exchange policy is amazing and their customer service exceptional. Makes shopping fun and enjoyable
Awesome company - i've been using them for years
ICONIC has been a favourite of mine for a few years now. They have quick delivery, a no fuss return policy, & heaps of products to choose from - 5 star! Love this company.
Got the wrong size sent and now its my problem to resolve
My first time ever ordering from the iconic and its save to say it will be my last. I was sent the wrong size shoes and after contacting their support and providing photo evidence on this I was told they no longer had my size in stock. I tried to explain to them that when I purchased the stock it said one pair remaining and hence I fully expected their system to tell them they no longer had it in stock.
Obviously the order was filled incorrectly and therefore my size although not in the system should still be physically there at their warehouse. They didn't want to listen and was pretty much just told to do the return process on their website. So I now have to waste an hour or so of my time to do the process and then go to post office all because of their mistake and I get nothing in recompense for that. Its almost like they are saying we did the wrong thing as a company and won't spend any of our time to try and find your shoes and by the way its your problem to get them back to us now. Terrible service.
A really phenomenal website!
The easy to use website sells a wide range of reliable products. the quality of every product is always spectacular and if for some odd reason it's not, the amazing customer service will help you out!
Poor customer service
I ordered several items for my husband's birthday, well in advance because the post is so slow where I am. I was surprised that the items arrived so quickly, 1.5weeks before their email stated they were due. When I gave them as a gift two of the items were too small but they refused to exchange because we were outside the return time. Now my husband is stuck with useless presents. I'll put this down to an expensive mistake and won't be ordering from Iconic again.
Best customer service!
I contacted the iconic after receiving a faulty product and they were fantastic with their customer service. They immediately sent me a prepaid return label and as soon as I let them know I had posted the return item I received a refund. They were friendly and fast with response times. Their customer service is excellent! Well done the iconic!
Best place to shop online
So much variety and the best brands. Great sales, emails and alerts to the items in your wishlist on sale. Always arrives within a couple of days and can pay a little extra for even faster delivery. I've never before had any trouble with size or quality and I've shopped with the iconic a lot. This is the first time I've had to contact or send anything back due to a fault in material, the online chat was easy to navigate and the staff were so helpful and more than obliging, offering free return, as well as a replacement, refund or 110% store credit. I cannot fault the iconic! It's definitely the best place to shop online and I'm forever telling people about it! It's an obsession forever looking through the website.
Excellent support team! Thank you supervisor Marry and Midz
The Iconic is by the far the best online store especially for both customer service and support team. I had a small hiccup with one of my orders I purchased for same day delivery and was told shortly after the purchase that unfortunately it would not be delivered until the following week and a refund for the delivery fee was processed. I needed the item however for an event that weekend which was within the next two days and being heavily pregnant I was unable to make it physically to a store in time. I spoke to supervisor Marry from the management team and Midz who made it possible to have a replacement order delivered to me the same day I spoke to them! I would like to specifically thank them especially Mary who went out and beyond to make this happen. These people are truely an asset to this company! Thank you again for your genuine support and kind understanding!
Great online store with a fabulous returns policy!
I am writing a glowing review of this store after having a bad experience with another online purchase. In comparison this store is amazing (they were amazing anyway). Great variety of clothes, lots of sales, sizes do sell out quick so you have to grab a bargain when you can. The items all have very detailed descriptions, lots of photos. I was so surprised to have my items the next day, I wasn't expecting it that quick. The dresses I bought didn't fit or suit me so I returned them (for free) and the returns process was so so very easy. It was an absolute pleasure to buy from this store, I will be back to buy more in the future.
This is actually the best thing to ever exist online. Why would you even shop anywhere else!!
This is actually my favourite website ever! I buy all my clothing, shoes etc off this website.
I purchased an item and it went on sale the following day and I contacted them and they refunded me the difference! Their shipping is amazing! They have fast day shipping that cost less than a coffee!!!!!!!!!! Their product is amazing, their customer service is even better.
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