No Refund, Poor Records Management and Very Poor Customer Service
Prior to Christmas 2018 I placed a large order of clothes for myself and family members, taking advantage of 30% discount. However the discount button did not work on most of the items and I paid full price. I tried to cancel the order but had no other option but to re-order as I wanted the clothes for Christmas. I returned all clothes on the first order as these were full price and some from the items on the second order. My daughter said I should be wary of placing such a large order as she had noticed items returned were not always refunded.
After Christmas I checked the order thoroughly and noticed I did not receive a refund for one of the full priced items $37.41 and on another item I was refunded from the second order the discount amount rather than full price amount despite it being returned on the correct order number. I wrote to Iconic who told me it had been refunded and was the bank's issue. Surprisingly on 29 January, 2019 I received an email from the customer service team who stated that they had noticed that my refund for the Tunis Bandeau Top ($48.96) and Morelia Top ($48.96) was not processed successfully either. The team stated they had gone ahead and submitted a request to refund the items and it should be posted back on to my account within the next 3-5 business days. No refund was paid into my account in February.
In the email of 29 January, 2019 the team also stated they had since credited my ICONIC account with a store credit of $20.00 to further apologise for this experience - I did receive this.
Iconic will not return my emails or messages re 29 January, 2019 email and refund. I did manage to speak to live chat who obviously did not read previous correspondence - simply stating contact your bank.
I placed another order a few weeks ago and fortunately kept most of these items. Since I didn't receive the refund promised in email of 29 January, 2019 I made the decision that was my last order with Iconic - too much hassle.
Great online store
Nice clothes, next day delivery for free (actually happens which is great), free returns on most items & postage for return paid for by store, can't go wrong really with this shop
The BEST Online Service
This online shop is amazing, very easy to navigate. Free express delivery, I don't live in a main city and i still received my order within 24hrs of ordering. That is very very rare! And another perk is free returns, and the choice of a full refund into your account or a 112% credit note. Cannot fault this shop.
Fast delivery and amazing customer service
Everything ALWAYS arrives on time. Their sales are amazing. Their size guides are accurate. And when you do have a minor issue, customer service are prompt and resolve immediately! SO SO GOOD! The only online clothing store I'll use!
We purchased a $180 tie from emporio Armani. Delivery was fast. Only disappointing thing was the tie came in nothing but a plastic bag. Would have been nice to have recieved it in something a bit nicer considering we paid so much for it.
The most efficient shopping experience i've had on multiple occasions...easy to return items, put in the wrong delivery address - easy to change, they're easy, efficient and very responsive to get in touch with whenever assistance is required. By far the best retailer experience I've had across any industry, their systems and processes are practical and they work for the customer.
I ordered a pair of converse off the iconic website not only did I get a great price but I received the item two days after the purchase I’ve never received anything that quick.
Best fashion website that there ever was
Fantastic website, fantastic range, fair pricing. I have bought AND RETURNED so many items over the years and it has always been a pleasure. Really, really fast postage, always free. Returns - always free, always fast, they keep to their word. If you do need to speak to customer service, they are lovely to deal with and prompt. Don't have a single bad word to say.
Revolutionises the convenience of online shopping
Overnight delivery, competitive pricing and a simple (and free!) returns process. The Iconic ticks every box and on top of that offers a great range and even better custome support.
Shocked by how fast they are. This was my first time to buy anything online. I was nervous as it was. I got my shirts the next day and even though one was the wrong size, I was even more impressed with their return system. I’ve sent back the other one and I’m not nervous at all about waiting or getting the right size. I have confidence in the company now.
My go-to ONLINE store!!
Honestly, I've ordered from the Iconic around 10 times and I have never been disappointed by the quality of their clothes and shoes!!! I get what I expect from the description, except with the occasional sizing differences which depends on the brand I buy (which is out of the Iconic's control). But mainly, I absolutely love their free returns policy which makes me extremely comfortable buying from them as it can sometimes be hard buying online. It also just shows their great customer service compared to many online stores which give you store credit instead... Shipping is also ALWAYS on time or even earlier than expected, and whenever I've called or emailed for a question, I've always received great customer service so I really appreciate it! So overall, the Iconic is the best Australian online store in my opinion and it will always be my number one go-to clothing website! :)
Sharon van de Griendt
Great place to shop
I love to shop at the Iconic. I really would not shop anywhere else. Compared to other online competitors the iconic delivers great products and excellent customer service. I can't talk highly enough if their fabulous customer service team end how easy it is to buy and return when needed.
Do not recommend- Radical Mum Jean
Picture shows a light wash denim jean, jeans are not light in person. Very blue, do not look fashionable, more like second hand untrendy. Would not recommend these jeans at all
I have been shopping with The Iconic for years. However I made an error in selecting normal shipping as opposed to 'express shipping' which meant that the item I required for this Saturday will not be delivered until the following Tuesday. I contacted the iconic immediately stating that I had made an error and could they please charge me the extra $2 for express shipping, only to be told that they cannot change shipping method after it has been placed. Given that details can absolutely be changed, I found their response disappointing. I question if it had been my usual $100++ purchase if I would've received a more helpful response.
I will not be shopping with the iconic again, given that there are so many wonderful competitors who are definitely more responsive.
First time user of purchasing through the iconic.
Navigation was simple, easy and fast.
Fantastic quality brands. Shipping was super fast and packaging was excellent.
Customer service was exceptional.
Will be shopping through the iconic again.
Match/or better Camilla sale prices on other websites and you will have a loyal customer.
Great Service - Great experience all round
Isabelle was extremely helpful and extremely polite to deal with. One of the very few stores that offer refunds - which is incredible. I love shopping here and will continue to do so due to their excellent and prompt service.
Worst price match experence ever
They gave me a code for price match. But the code is not working at all. And they keep joking you and stop the chat without solving the problems. The customer services are bad and rude.
Love The Iconic!!!
I have been shopping with the Iconic for quite some time and have spent a lot of money. Just about all of the products are excellent quality and their clothing washes really well. I am usually commented on the clothing I wear. However I would like to see more of a range of shoes that fit a wider foot.
I will continue to shop with the Iconic. Thank you
Extremely fast customer service was prompt with replies , returned a few items back and they where quickly on it to fix it and send me a whole new product yes
It doesn't get better than The Iconic.
Having shopped with The Iconic for years, I have to say that it really does not get much better than these guys. Quality is great due to stocking established quality brands, returns are extremely easy and prompt with both money back and store credit available, and shipping is accurate and nearly always exceeds expected delivery times. My only criticism would be that I feel like over time the Unidays discount code is becoming applicable to less and less products which can be quite frustrating. Other than this, The Iconic will always be my go-to online shopping haven :)
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