The Layby Store

Terrible – I had called after making my final payment on my layby, nobody mentioned that they had gone into liquidation and still was told my product would be on its way. After reading all the other comments here, how they had no matter is ridiculous!!!!! So apparently with all this money they received they failed to deliver anything!!!!! Absolutely disgusting, I hope whoever was the boss of this scam is bankrupt too!!!

unbelievable – As of the 21st May 2015 the layby store has gone into liquidation. I paid off a playground for over $2000 over a 1 year layby period and don't see myself ever getting the product or the money back.

Scammers – I've just seen these reviews, but I had trouble last year with them. I paid off a $1000 flight centre voucher then they just wouldn't send it to me. They literally Laughed at me and said we are just waiting for something or other..etc etc...some crap excuse. So I went and got a stat Dec signed by a JP to say to my bank I have not received what I… Read more

paid for and therefore my money can get refunded. By the end of that week....oh surprise surprise... My voucher arrived! These halfwits made me jump through hoops to get what I paid for. It would have cost them more to refund the money coz of the fees they charge, so they sent the voucher instead. That was mid 2014... So they would have been in trouble then... Grrrrrr Im sorry I never wrote my bad experiences online as it might have saved a few people :(

This doesnt make sense – This company received nearly $350 000 in payments and yet they had no stock, no buildings and no cash? With only a few employees apparently, the only reason this could have happened is a total misappropriation of funds...THEFT! Also, to take our money up to and including the day they went into liquidation has to be a crime. They knew what was… Read more

happening. I wonder if a petition to the fair trading ombudsman would get us something done to get money back.

They were definitely trading illegally! – This company was still taking orders and payments right up to the end- my last payment to them was the day before liquidation. They knew exactly what they were doing- can't we get this guy in trouble for trading illegally as he had no intention of giving us our products or refunding us when they were still taking our payments?! They were still… Read more

actively marketing their store and sending out weekly email brochures encouraging us to place more lay-bys.

I would feel so much better about this loss of hard-earned money if he was actually sorry for doing this to us, but I strongly suspect that he is only feeling sorry for himself. I hope he has lost more than just his pride because those of us who trusted him have lost a great deal.

Layby Store stole me family's dream!!! – I put in lay buy with Layby Store Flight Centre vouchers to the value of $10,000 to be completed by November 2015! 52 weeks lay buy.. Do the maths as to how much money I have lost! These vouchers were my family's dream holiday for next year! Thankfully I believe in Karma!!!!!

Michael Turner a FRAUD – Michael Turner owner of The Layby Store I hope carma is as nice to you as you were to me and many others. I like most of you payed out thousands to receive nothing but a lovely letter stating company in liquidation. I doubt very much that a possible buyer would honour all orders that never happened. Why would they? That would be like giving away… Read more

free stuff. I am furious and if I had my way with this man I know what I would do. I bet he is living the high life with all the money he scammed from all his customers. My order was finished last year I overpayed for it and of course still never got it. A month ago I went to Fair Trading they managed to get an answer from The Layby Store telling me that I would get my goods by Friday last week. On Monday I processed a claim with the tribunal only to have them say back that it is out of their jurisdiction as the company is in liquidation. Well I cried I honestly cried I could not believe I couldn't do anything about this. Later that day I received the letter from the liquidator and even though they say we could still have hope I don't believe we do. We are all out thousands while Michael Turner gets away scott free probably driving a nice car we payed for, living in luxury that we all payed for and whatever else his hundreds of customers payed for. I hope there's hope but I won't hold my breath.

Hopefull – I like thousands of others have been duped by this company. Like many others I received a letter from the Person that is handling the Liquadation through SVP!! I am hopefull someone will buy the company and honor all our laybys. As being $2000 out of pocket is not fair.

just wrong – i cant beleive i was 4 payments from paying my fiances birthday present to be told they are in liquidation . i received a letter yesterday and not only did i get that news just to top it of they took money yesterday aswell i was told by the liquidators that my layby should have been cancelled and it still hasnt i thought it would be great to pay… Read more

my partners birthday present off as his birthday is july and we are on a pension and are getting married in august so funds are tight now ive just been screwed thanks laybystore i feel robbed :(

ps everyone who was still paying watch ur bank account if they take money still go straight to bank we need to put a stop to this now

doesnt deserve even one star – like everyone else that is slowly finding out that these crooks went into liquidation 5 days ago , i am $3000 out of pocket for my flight centre travel vouchers i had 4 weeks left in payments on after almost a year of paying . these people are disgusting that did this to everyone here , still collecting the money and knowing that they couldnt deliver . i'm devastated for my self and everyone else affected .

The LayBy Store in Liquidation! Very unhappy – I have requested a cancellation and a refund a few weeks ago now. And this happens. Will I ever get my money back as for God knows how many other people out there affected? Very very frustrated annoyed upset and all the names you can Think of to justify how I feel. This company played us all. I really hope that I get my money back and hope those affected gets justice in refunds.

The layby store in liquidation..... I want my money back! – I was about to pay out my layby early and lucky I did not, they also took out a direct debit the day before the liquidation.. I am hoping we get our money back.. all of us that are affected! Being on a low income this has hurt me hard.

I have been ripped off by this company also – Firstly the large tv I ordered was no longer in stock by the supplier.. I was then told it could take up to 10 weeks to deliver if I was to choose another tv (smaller and a different brand).. I struggled to pay the weekly payments and once I had finally paid in full I was shattered when told I may have to wait 10 weeks for delivery!!! When I… Read more

wanted my money back they then charged me 10 or 20% cancellation fee ? I've been trying to cancel or downgrade my current layby that I have but no reply and they keep charging me $12.50 and taking it off what I have already paid each time my payments disonower as I cancelled my debit card

Ridiculous! – I am now going into the 12th week of waiting for goods purchased in Feb. Most phonecalls are met with an answering machine, and their terms and conditions do not make sense. Customer Service below par. WILL NEVER PURCHASE OFF THEM AGAIN. Have now got Dept of Fair Trading involved.

Absolutely pathetic!!!! – Placed an order for an iPhone 6 plus. It has been paid off now since the 14/01/2015. After trying to contact them for 2 weeks, I finally get someone answering the phone. Sorry for the delay we are waiting for sales to get back to us. I emailed and phoned even sent text messages, Nothing!! A month ago I sent an email 6 times one after ther other… Read more

finally got a reply 4 days later. Saying that we are having dispatch delays. Ummm ok 3 months later you are having dispatch delays. It will be 4 months on the 14/04/2015 and still no phone!!! Not impressed at all

horrible! go with someone else!! – Horrible. Thought I was getting a good deal. I had to get a refund for financial reasons and its taken over 3 months for it to be processed!! And while I'm typing this I still don't have my refund. They're open 2 hours a day only. I asked questions and phoned every week only to be told 'I can't say' please don't risk it just go with another… Read more

company. They should not be a business they have no customer service skills can't give answers even when you nag them as much as possible! They just don't care.

Is this fraud? Phone disconnected – My item has $30 remaining of a $630 layby. Their phone is disconnected and no product or money to be found. People have asked how are they still in business? I don't think they are?!! Very sad as been paying for 12 months to get ripped off.

How are they still in business? – I am staggered by the number of bad reviews by this company (adding mine to the list). I had placed an order for an Xbox which has been paid off for over 5 weeks now. Not only are their prices awfully high, the customer service ( for 2 hours a day!!) is absent from the scene. No calls are returned and no emails responded to. This is clearly a sham and I am amazed that they are still allowed to operate. This has to stop.

Dont start a Layby – I don't think this website even deserves one star. I submitted a 12 month layby in Sep 13 that was fully paid by Aug 14. I didn't receive anything by the end of Sep for I emailed the layby store and they replied saying my item could take up to 10 weeks to be delivered as it was 'bulky'. Didn't receive my order, nor have I received any response… Read more

from my multiple emails or phone calls. They're crafty people though as after 10 weeks you can't submit a payment enquiry to your bank to get the money back. Needless to say I'm still trying for my money back all these months later.

Appalling Service!!!!! – I cancelled my order with the Layby store 20/01/2015 it is now March and I've yet to receive my refund. They are a very unprofessional and unreliable company that I do not recommend for any consumer who wishes to buy through them. I recieved so many lies & stories as to why the refund wasn't being processed. I now use MyLayby their quality of service and honesty is well worth it.

Do not purchase anything – This is just one big lie. I ordered an iPhone 6 for my daughters christmas present, all payments were paid by december 5th. It is now 2 months later and i still have not received the product. absolutely disgraceful. My daughter is left with no christmas present. Bunch of incompetent people who have nothing else to do but take innocents people money. Stay clear.

Disgusted!!! – Absolutely appalled this company still operates!! I'm filthy as, was promised my sons Car for Christmas and Still no car! Then half then products I ordered, they didn't have , so I had to replace them for other things and now I am demanding a refund for my sons car, I've had no calls or texts back!!! I almost feel like taking a trip up there and… Read more

getting my money personally!Do not use the lay-by store ever !!!! so filing now with fair trading and even considering pursuing for damages .

Steer clear of this website – I ordered a Bluray system with surround sound. Paid it off within the required timeframe. They were horrible to communicate with - never updated payment statements and advised that goods would be dispatched, and I would be issued a tracking number and delivery date- a month later and nothing. No response to emails and I had to threaten them with… Read more

Fair Trading in order to receive what looked to be a fake automated email stating their Christmas closure hours 2 days later. I had to lodge with Fair Trading in order to get a refund approved.

Waiting on this to be processed - hopefully no more issues from here on in.

But don't use this company please!!! Not worth the stress!

The Laybay Store Just donot use them – The layby store is happy to take your money but if you want to cancel your laybay and get a refund. then its impossible. still waiting for my refund and its been over 2mth

Shocking Online Store – I laybyed items , which I still have not received . Rang, and rang . Absolutely disqusting , trying to get my money back or items . Frustrated.

Do by use The Layby Store – I cannot stress how much you should not use this store. They don't deliver or refund and I had to complain to Fair Trading to get anywhere! Such a bad experience!!!!

Worst customer service ever - Full of lies – I have had a terrible, terrible experience. I purchased an iPhone 6 and paid it off in full on 05/11/14, I tried contacting them numerous times from 20/11/14 forward and didn't hear anything, so I lodged a complaint with the department of fair trading, I then received an email advising the iPhone won't be dispatched until early December, I… Read more

advised them this is poor service & was not made clear to me and I want a full refund.

They then sent me an email on 24/11/14 advising I will get a full refund, I contacted them numerous times again from 26/11/14 forward as I hadn't received my refund.

They now turn around and tell me my refund was not approved and my item will be shipped in early December, I have lodged another complaint with the department of fair trading.

Ridiculous right? - Words cannot explain how angry I am & what poor, poor service they have.

Do not buy from them!

Bad Company – I would not ever use this Layby company again they treat you with contemp no communication they dont get back in touch with you at all but take your money every week,i owed them $1.04 which i didnt have in my account quick enough and they hit me with a $12.50 charge and would not even talk about it be warned dont use this company

Bad Layby store – I used this company twice(should of learned the first time) and both occasions the product was not sent, which took me time to ring them to find out what the heck is going on, they eventually refunded my money. then i had to go out and find a suitable product. Their business model is let you layby products they don't even have available. … Read more

Don't use laybystore they are useless I will never deal with layby store again in my life.

I have found a decent a layby store called Mylayby.com though which is great and trustworthy.

same problem – Same i have been wating for my money five weeks no refund I contacted ezy pay and they said they process refunds all the time and are a reliable company but i still dont have a refund from these people Be ware i would not buy off these people again

Do not use this site - they'll take your money and won't send product!!! – This company is terrible! I paid $769.00 to them via direct debit and 6 weeks post final cleared payment I have still not received my item (website says item will arrive within 15 business days from final cleared payment). I have tried to contact them numerous times but their telephone hours are forever changing. When I finally got in contact with… Read more

them they said that they would rectify the issue and phone me back, still no phone call 6 days later! Have sent an email requesting refund, again same story, no one from the company has contacted me. Have just lodged complaint with the Office of Fair Trading. Hopefully I can get my money back. Don't make the same mistake I did, nearly $800 out of pocket and no explanation from the company.

Terrible Customer Service, Goods Never Arrive, Won't Refund

Terrible customer service. Would not recommend – I put on layby a Samsung fridge almost a year ago and started my fortnightly payments. I noticed on the website that the product was no longer available and made contact with The Layby Store to enquire about its availability. They are very hard to contact via telephone and slow with email response. No fridge is available and no refund has yet been… Read more

provided even though the process was commenced over 5 weeks ago. Be wary of this company. I have had to lodge a formal complaint with the ACCC.

After Sales Service & Performance of Product – My Wife purchased this Saeco Intelia Automatic Coffee Machine from The Layby Shop an on line (Internet) business. They were very attentive to her needs until the purchase was made. Once the product was received and we had problems they do not want to know us, they will not return calls. We wanted proof of purchase for a Warranty repair and they… Read more

would not even return our calls. The product is extremely good when it works properly The electronic display commenced shorting out just before the warrant ended.