The Lounge Suite Warehouse

Hunter sofas and now just mattresses at Newcastle foster and tarre and still ripping people off – They take ya money dont want to help you. Left Sydney and now doing it in Newcastle foster and tarre. He is just as bad with his employees treats them like crap. Hunter sofas and just mattress is now what there called

Bought a lounge from this place, actually glad they have gone out of business, so they can’t rip of – Went in store to purchase a leather lounge, spent $3000. Ordered it and was told 8 weeks before we would get it delivered. 8 weeks came and went and after lots of calls from me (never from them) they blame it on manufacturers then on shipping. In the end it took over 17 weeks to arrive. That was December 2016, fast forward to December 2017 1 year… Read more

later and our ‘full’ leather lounge is now peeling. No point in trying to contact them as I’ve read they have gone out of business. Sad for us as we now have a $3000 lounge that is peeling. We should of stuck to the $600 one we had from Fantastic Furniture it probably would of lasted longer!!!

I took one look at the lounge suite and knew that is what I was looking for – We went to the store in Waterloo not the warehouse. We made the purchase in store. the purchasing process was simple. We were told we had to wait til the suite was in and then we were told it was being delivered on a certain date and it was..

Deceiving Thieves – Deceiving thieves, you advertise leather lounges when they are not all leather. We bought a lounge a couple of years ago that started cracking & peeling within the first three years and that's when we realized that it was not leather, we sent it back for repairs they charged us for pick up & it came back looking like 10 year old tried to fix it.… Read more

Disgusting service, is it a surprise that this company has gone under? It makes me angry that so many of us a left with damaged goods. These guys will pop up under a new name or entity & continue they shonky dealings...shame shame shame...

Company Liquidated – Have been in an ongoing battle about a broken and damaged lounge for over 10 months, Took them to NCAT but now they have gone bust and left a lot of people with broken or damaged goods or nothing at all. This guy should never be allowed to set up a business again.

Liars – We have just had a similar experience. We bought a lounge suite from them 2 years ago which is still under warranty (although they tried to deny it) 4 weeks ago they emailed and spoke to us about collecting it for MORE repairs (this is the 3rd time) on either the 18th or 25th Feb. We have not heard from anyone since. I tried to call but just get a… Read more

message to email them, which I did. I had no idea they had closed until I went to view their website. So now we are left with a torn chair and no way to contact anyone. Why didn't they just say they were closing when we first contacted them instead of lying.

CLOSED DOWN – THIS BUSINESS IS NOW CLOSED DOWN - I did buy a full leather lounge suite from them about 10 years ago - still in great condition - except the handles for the recliners btw .. . I bought metal handles of Ebay (10 x better than the original plastic ones) and fitted them myself with a bit a wood chiseling, I also greased all moving joint parts… Read more

underneath & oiled lever cable.

The reclining action is now better than when brand new!

Also a good point when buying a "leather" lounge is to ask if the back & the side are also leather, as they are often a vinyl look alike with only the seat, backrest & armrests in real leather.. I paid a little extra and got full leather

Warranty – Buy a lounge last 6 months but already demage by itself. They lied to us. They sent us the email say they will contact in 2 weeks.mean that time they ready for their closing down business. Now we lost our warranty with bad lier...

Do NOT BUY, going out of business – Do not buy from this retailer, they have sold the building and are closing the business not just 1 level of the showroom as the sign on the road suggested. The owner of the business will take new orders that he has no intention of delivering, some suppliers have already started legal action for not payment of accounts.They are providing customers… Read more

with floor stock not new items as ordered. Customers and not getting any warranty issues fixed.

Again do not buy from this business.

"Buyer beware" no refund no matter what! – "Ditto" to all that has been said in the bad reviews. Yes L S W another complaining pensioner(L S W words) and didn't get your pensioner discount either only a cheap rubbish bottle of wine!! Too long to go into all that has happened over the last 15 months + "Fair Trading "and despite all that LSW attempts to fix our problems and… Read more

modifications, didn't care what the customer wanted only what they wanted "no refund" his words, you picked the lounge, suck it up no matter what!! no problem we cannot fix.

"You be the judge."

1. First lounge we were not happy with (quality, modifications we paid for, 3. invoice).

Picked another one, "had no choice" no refund! but you could have a $4000 credit for 12 months in other words, we have your money.

Second lounge, because of modifications to the lounge as per invoice not completed and again quality issues, again no refund, has offered money back for not doing modifications but because we were going though Fair Trading for a full refund, no compensation.

2. Delivered a wrong lounge suite the second time, replace "two chairs" orders from Fair Trading which L S W were "new"!!

3. Had "two interdependent reports" which agreed that they were suspect, been used before arrived with signs of use (stains from wear and use), their interdependent report funnily didn't appear at the hearing. Going by the bad reviews L S W has had the plenty of Fair Trading experience on what to do and say, being our first time it showed.

4. Now we are left with a mixed lounge suite, recliner look like they had years of use nothing like the three setter, did have photo evidence and reports, but little weight, Fair Trading quoted.

5. A list of faults as long as your arm they "tired" to fix, fixed one and made an another one, with both lounge suites for the many $4000 worth about half.

L S W offered another lounge suite as if after the first two wasn't enough to make our mines up, that makes sense three lounge suites worth $12000 expense, but don't give the customer $4000 refund, so we can part as friends.

More than enough for a customer for over 15 months should have to put up with, we didn't just change our mined because we picked the one as L S W would have you believe, we did not get what we payed for, which we thought was a good case for a full refund under the consumer law, not getting what you pay for, we thought.

"You be the judge" Buyer beware.

Great Service and Product – Parents bought a lounge 13 years ago from LSW at a great price. With the lounge still being in great condition this prompted me to buy my own lounge a few weeks ago. They were very helpful in choosing the right lounge at a great price. You can always expect a great price on the lounge's at LSW and the customer service is spot on.

Perfect lounge and perfect service you will not be disappointed ! – I was told by my parents to check out lounge suite warehouse as thAts where they have been buying their furniture since 20+ years ago which I did and absolutely fell in love with everything they had there!!! I probably took a good day out of the staff in deciding what I wanted but they took their time and making sure I was walking out with the… Read more

perfect lounge , what I love about these guys is you can totally modify the lounge to how you wAnt it so you can't go wrong!! Received my brand new lounge couple of weeks later which delivery drivers were also fantastic and on time I will be back Shortley for a new dine set! Totally recommend which I have to all my family and friends

You will not be disappointed

They "Lost" my couch – I placed an order for a couch. Was told would take 10 weeks. Lie! I had to chase it up, and was advised it was ready to be delivered. 1 week later nothing! When I chased it up for the 4th time, was told the couch was lost! How the heck do you lose a couch? When I was given my deposit back, they thought that a really cheap bottle of wine would be… Read more

a nice gesture...Stay away from this place. How could they do this to 2 sick pensioners? Absolutely disgraceful.

One very disgruntled customer – We bought a lounge suite with recliners on both ends and chairs in July 2013, just before Christmas we noticed the leather was stretching on the seat were you sit and on the head rest, so we sent an email to the company with photo's, [name removed] said it was out of warranty as you only get 2 years warranty on the lounge but he decided to pick up… Read more

the whole lounge suite and was gracious enough to provide a lounge for us to use until our one came back, when I phoned to find out what was happening he was either not in or with a customer, when he did phone back he said if we go in and look at other lounges he would give us a good price, it would be cost price so we did we picked 3 lounges and they all had ticket prices on them and when I phoned, [name removed] said the cost price was between 2500 and 2700 I said no just bring my lounge back I had already paid 3500 for a lounge that was made with cheap leather, [name removed] said he would phone me Wednesday as he was going to try and get the lounge fixed under manufacturers warranty and again I heard nothing so I phoned [name removed] but he was not in, I'm annoyed as I have been given the run around, the lady in the office [name removed] said if it was concerning your lounge it is booked in to come back Saturday. Well it was brought back with pieces out of the side, the stitching on the chair has chunks of leather missing and the headrest of the chair is crackling and the leather is coming off, one chair seemed to have a coating on it that appeared to be wearing off (looks like they tried to clean it with something) also the creases were wearing from where it was rubbed, it also happened on the chair where you sit, the delivery guy said I must sign the document for the delivery and I refused as my lounge came back with more damage, he took photos and said he would report to his boss but when I phoned no one was available a different female in office answered and said the leather was probably cracking/cracked when they picked it up and I said no it was not as my husband had taken photos before it was picked up, all they want you to do is buy a new lounge but I would not buy another lounge from them or even recommend them to anyone, if they had given us a decent price when we went in we probably would have bought another lounge but after being stuffed around for 2 weeks no way, I'm very disgusted with this company and their service towards their customers, the first lounge we bought from them lasted ten and a half years but that was decent leather not cheap crap I would not recommend anyone to buy from them.

Ripped my mother off – We were told it was leather The one we received was different colour and imitation leather He is rude and won't do anything about it

Took my money and NO LOUNGE – Paid for lounge then told can't get that one anymore Just take the floor stock It was marked and damaged won't refund money or even give discount for damage Very rude person While there a person was there demanding overdue accounts. Owner laughed when I said go to fair trading said good luck I won't be here

Top Lounge – In 1999 my wife and I bought a 3piece imported full leather lounge from lounge Suite Warehouse St Mary's, the Lounge has been used every day by our family and visitors, my wife conditions the lounge with a leather protector regular we get from LSW, the lounge still has its original shape and comfort and not a change in color in the leather and I… Read more

feel it looks like it about 3 years old, best company I have dealt with and it was delivered with in the 12 weeks as promised, the other lounge we bought from a similar lounge outlet in the area sunk in the first 5 years, very happy with the service when we returned for coffee tables and book case.

Jeff and Cheryl. Bankstown

After sales service excellent – We purchased a lounge suit and on delivery there were a few issues with it. Rang the office and spoke to Lois who organised with the production manager Leo to have the issued rectified. After several attempts including replacement chairs the problems were solved. Would not have a problem recommending The Lounge Suite Warehouse to others based on the support we received from them.

Worst Customer Service ever – [name rmeoved] who is the owner/manager can never be contacted. When you ring to speak to him the secretary says he is too busy(clearly a lie), because he is the Production Manager. She says he will call you later but he never does. We bought a Lounge from him a while ago and it was biggest mistake we made. Incorrect lounge delivered, with wrong… Read more

legs and tears in Lounge. Promised to fix but never did without us having to constantly complain. seriously, do yourself a favour and do not Buy anything from this guy. You have been warned!!!

Series of errors! – We ordered our lounge suite for $2500 and were greatly disappointed 8 weeks later when they delivered the wrong lounge. Turned out they had 2 lounge suites on display with the same model number. We thought maybe it was an honest mistake and gave them the benefit of the doubt. We were told it would take another 8 weeks to make the correct model and… Read more

were allowed to use the wrong one they initially delivered until the correct lounge suite arrived. Instead we waited another 13 weeks!

When it was finally delivered, the front leg was broken and had punctured a hole in the underside of the lounge! The legs hadn't been put in as requested AND they were the wrong legs! I had to chase them to get this sorted and they passed me on to their delivery people to "fix" the problem. In the end we just settled for another set of acceptable legs that the delivery guys had on hand so we wouldn't have to wait another 8 weeks for a set of the correct legs (this would've meant we'd receive them 29 weeks after we first ordered the lounge suite).

This was at least one month ago and no one has contacted us to fix the hole. They know we wanted this fixed and have made no attempt to rectify their error. I told the manager that I was unhappy that after a series of ongoing errors and good patience on our behalf, no attempt was made to compensate/reimburse us for at least some of their mistakes. Any other furniture store would at least have offered free delivery or leather cleaner or something. He completely brushed this suggestion off. I'm disgusted that this is how they treat their customers after a series of errors and am contemplating taking this further now. Avoid them if you can and if you've already put your order in, cross your fingers they get it right!

You can win against this shonk – I purchased a "LEATHER" lounge suite from LSW in 2013 and put in for a warranty clain within 2 months of delivery.After 4 months of no service I submitted a claim to Fair Trading to whome LSW & [name removed] is well known. Do your home work I.E times, coppies of all emails & correspondence etc.Do not rely on verbal statements from staff. It took 4 hearings at the Fair Trading Tribunal but I won a full refund plus all expences.

Very poor quality – I have bought leather lounges for 35yrs usually the bloody things won't wear out so I usually pass them on to a family member still in perfect condition. A couple of years ago my husband and I decided to support a local business and purchased a leather lounge from st Mary's LSW it has split , leather fabric is very brittle and recliners mechanism… Read more

is stuffed. I believe the lounge we sat on and chose was different and poorer quality than what we received.

$3500 wasted , Lesson learnt buy from a reputable dealer

##### WARNING WARNING WARNING ###### DO NOT BUY ANYTHING FROM THIS PLACE – Please run in any direction and stay far away from this place. Ordered a lounge and have had nothing but problems with it. Once your money is in their hands you can forget about it. Do not waste your time and go else where. This place should be shut down.

Should not be in business – Purchased a lounge late last year and still trying to deal with them. The lounge has only had normal domestic use for a few months and the reclining mechanisms are starting to go faulty. I am trying to get either my money back or a replacement lounge but they're dragging their feet. Please do yourself a favour and do not buy from this company.

Beware, promised delivery but delayed, refund took forever and not whole amount! – My advise is to go elsewhere. I was promised a lounge for Christmas. It did not arrive. I was told I could have a refund. It took a month to get my money, after MANY phone calls and then I got only a part of it. In reality I am happy I cancelled as after reading other reviews I was best to lose a little than get a dud lounge! I should have… Read more

read the reviews before going all the way to St Marys!

These people are simply not honest to deal with.

Stay away! – This place is a joke to say the least! Bought a leather lounge a year ago which the recliner is falling apart along with the seams however even though under warranty refuse to fix it or out of good will will pay half as they believe the lounge is falling apart due to an animal? Which we do not have! Currently in process of going through fair… Read more

trading I don't care what I need to do I will get a refund I have never been so disgusted in customer service or quality in my life pay the little but extra and go to Harvey Norman I wish I did now! stay away or be ripped off!!

Great Lounge Suite at a great price – After going to several furniture stores trying to buy a 3 seater lounge with recliners and two single recliners we were recommended to go to Furniture Bazaar. We were amazed at how reasonably priced the lounge suite was. Delivery was very prompt and on time. The staff were very friendly and helpful. Will be returning to this store! Price and servie

damaged bed – Please check your bed if you buy from this shop, I ordered mine and it turned up damaged ,one guy turned up in a large truck by himself and pushed the bed of the back of the truck I seen this happen and yelled at him before the rest was pushed of on my door step...got in side and the corner that hit the ground was torn and dirty, so I was strait… Read more

out to sort this and was told no this would not have happened, I witnessed it happen and so they replaced it but weeks later...I picked it up myself this time and will never go back.

the replacement is good

Do Not Trust This Company steer clear of them as they inappropriately used of our credit card – Worst Customer Service we have ever had in our entire life. Ordered a lounge which was suppose to take approx 4 weeks and ended up being 6.5 weeks which i can deal with as sometimes things happen. My problem is that i was paying for the final payment of our lounge and the lady hit the wrong button and took $5000 more than they were supposed to. … Read more

We understand mistakes happen and i notified our bank what had happened and they said that LSW Lounges could reverse the money, but instead LSW Lounges kept our money , drained our account and then had the hide to ask for $88 delivery which was suppose to be free. I spoke to the Manager Leo and he never said sorry once or apologized and said that he had given a cheque for the amount that they took out of our account which meant we had to wait for 1 week for the cheque to clear . The manager was still insisting we pay $88 delivery and i said how can we you took all our money and then gave us a cheque.

The Manager showed no sympathy for what had happened

We were intending on buying more furniture from them , but after this we shall shop else where and i suggest everyone who reads this review do the same.

Don't buy the lounge – This place is the worst lounge shop ever ,bought a leather lounge white it looked liked it was made with two different colour leathers the seams were all over the place it was very poor quality and it got deliver to me all damaged avoid this place at all costs I would never recommend this place to my worst enemy Damaged and very poor quality

Dont buy from lsw rubbish lounges – Bought a lounge in july 2013 and they sent me a highly defected / faulty . I payed $3500 for a lounge that is complete rubbish.. Going through consumer trader and tenancy tribunal to get my money refunded as the owner is refusing to give me my money … warning stay away from this company they should be shut down….. Bought in july 2013 its now… Read more

december 2103 and it will be ongoing battle through january as this is when i have my hearing at the tribunal… this man should not be in business .. Hope they shut him down..

Entire lounge is damaged

Second rate lounges at first rate prices – A 3 seater lounge and two recliners purchased less than 2 years ago has been falling to pieces for the past year."leather "splitting in several areas and whatever the padding is has continually disintegrated with crumbly foam (everyday) oozing through the seams. Have bought 2 suites in previous years and they were manufactured in Thailand.… Read more

Fabulous - not this time Unfortunately this time made in OZ. Lousy quality and workmanship. Suggest LSW find another supplier as I would never buy from them nor recommend to anyone until things improve. To top off on delivery the

lounge was damaged by the deliverymen, knocking a leg off and scuffing the leather on the door jamb.Should have quit then but I did not.Sorry now.Too late. PAM Penrith The design Noyjing for 6 months Then everything

Worst company i have ever dealt with – Purchased a lounge of these people, please take my advice and stay away from these people, they are dodgy. i am glad there are sites around we can warn people of these people. they have very good sales people selling there badly made lounges, this must be the only reason they are still around. it will catch up to them quality very poor and warranty repairs good luck with that one