The Lucy Rose Clinic

I found the testing and bespoke supplementation from the compounding pharmacy a real lifesaver. I was suffering from night sweats, cold hands and feet, low energy, and generally feeling unwell. After my test results were analysed and a month on the custom supplements, combined with dietary changes, I started to feel like my real self again. Worth every cent!

If you are thinking of signing up to Lucy Rose make sure you read all the reviews and form a view as to what would be valuable to you. Whether you sign up for 3 months or 6 months it is essentially $1,000 per month for one consultation and access to various digital tools - meal and exercise plans, the Lucy Rose app etc. And that is before the… Read more

$500 per month I needed to spend on supplements / vitamins. Did I find it helpful - yes, did I feel a bit better - yes. But was it worth $1,500 per month for what you get, probably not. I should have thought it through more before I signed up. I was feeling really low and desperate at the time and though the Lucy Rose approach would help me out.

Another company preaching false hope - the Lucy Rose Clinic Costs thousands for the first blood and urine testing, which you have also have an additional charge you have to a pay to have done of course, it comes back saying you've got borderline… Read more

low thyroid which is why doctors failed to pick it up

you get given empty promises and told how they can help you lose weight and charged more money with empty promises of how it's going to help weight loss, which it doesn't

You have got to continually ring to find where your order is, which half eventually arrives

The compounding chemist part to this company is completely ridiculous and incompetent and doesn't send out your order without continually follow up

When you receive your order from the compounding chemist, the capsules are not sealed correctly, and they are open throughout your order

Complaining to the company falls on deaf ears and you still don't get your order and for your trouble, you get charged more money

About 10 months ago, I started feeling 'off' - growing nausea whenever I ate and quite bad acid reflux, particularly at night. I was gaining weight and, no matter what I ate or how much I exercised, nothing was shifting it. I’m also peri-menopausal,… Read more

so I was getting hot flushes and the like (joy). So, I went to my local GP, who put me through a series of tests, including blood work and expensive ultrasounds (which were only partly covered by Medicare) only to then tell me that, though my thyroid was underactive, it was not underactive enough to warrant going on medication. I was then told words to the effect of "go away and lose some weight". Charming... How was I supposed to do that if my thyroid was not working properly???

So, I got on Google and searched for a thyroid specialist and came across The Lucy Rose Clinic (TLRC). Their reviews seemed quite positive, so I gave them a call. During the initial phone call, after I told my story, I was told "We hear this all the time, but we can help get you sorted" or words to that effect. So, I paid for the first consultation, and they signed me up to a 12-week program, telling me it was going to cost about $3000 but that, by the end, they would get me back on track. At first, I was hesitant, as $3000 is a lot of money and I'm a low-income earner with a mortgage. But I decided it was worth it for my health.

So, I started paying $297 a week for the next 12 weeks. The first week paid for the initial round of tests, which were sent to my home for me to do in private. These tests were then sent to a private lab that TLRC use, so none of this cost could be claimed on Medicare. The test results came back, and I had a tele consult with a naturopath who talked me through the results and prescribed a number of supplements as well as the main medication for my thyroid - I nearly fell off my chair when she told me the total - it came out to $509!!! Which was going to be monthly!!! When I asked if this was covered by my LRC membership, I was told no - it's extra. So, what is my membership paying for??? Well, it turns out it was for the initial round of tests, done in the first week, and then the rest is for access to TLRC Health Hub on their website. And what's on the hub, you ask? Tips and tricks, recipes, yoga classes and the like. Something I could get off YouTube or Google for FREE.

So, not only was I paying for access to a health hub I neither needed nor wanted, I was also paying on top of this for my meds as well!!! If I'd known what I was signing up for, I wouldn't have done it. I wish TLRC had been more transparent when I first signed up. Because, once you sign up, you're committed to the program, you can't back out, I was told. I feel like I've been misled. I came to TLRC to get my thyroid back on track, not for recipes and yoga classes.

And TLRC do mark up the prices of the supplements they supply. For example, one supplement I was given was Metagenics Resist-X Advance, which was supposed to control blood sugar and aid weight loss (I have not lost a single KG while on any of these meds, by the way). TLRC charged me $83.62 for a one-month supply – I found it online for $72.95. Another one, Integra GeneActive, TLRC charged me $69.30 for a one-month supply – I found it cheaper online for $47.50. And their marked-up prices don’t include postage – that’s another added cost. So, it pays to shop around. And the cost of my thyroid medication? It was $180 a month. When I asked the dietician if I could change to something more generic, she changed me to Metagenics Bio essentials and liquid Iodine at half the cost. Neither of these are prescription meds, so I can buy them online much cheaper that TLRC will supply.

Oh, and at the end of the 12-week program, I asked if my membership included another round of tests (to see whether I was on the right track and that the medication levels were effective). No, I was told that I would have to pay extra for this – I found out that these 15-min consultation sessions cost $250 each! Needless to say, that won't be happening.

To be fair, I did start to feel better – the nausea subsided and the acid reflux mostly went away. But I’m still struggling with my weight. And this partial result has come at a huge cost – one I still don’t think I needed to pay. This is the only reason why they get 2 stars and not 1.

So, overall - did TLRC help get my health back on track? Partially, YES. I do feel better health wise, but I’ve not lost a single KG during the 12-week program. Not one.

Was it worth the $3000+? NO. I wish they had just charged me for the tests and the medication - that is all I needed. Especially given I'd just shelled out over $1000 for the ultrasounds ordered by my GP before this! Which, LTRC knew about, as I told them.

Would I do it again? NO.

Would I recommend TLRC to my friends and family? NO. Not unless they change their charging fees. Access to a health hub on a website should never cost $297 a week.

This was a very expensive lesson for me and it's going to take me a long time to rebuild my bank account.

UPDATE: Someone from TLRC reached out to me prior to this review going live to "chat and review my case". When I made contact by email, she agreed that $297 per week for access to their Heath Hub was a "ridiculous fee" to have to pay and yet, her only thought of a remedy was to offer a free consultation session with a practitioner. Huh? I politely told her that I don't need another consultation as I just had one last week and that this was not the point of my review. Unless they were willing to compensate me for the "ridiculous fees", then we had nothing further to discuss. I never heard back from her...

I engaged the Lucy Rose Clinic for their guaranteed results program, which was advertised as providing measurable improvements when following their personalised naturopathic plans. I fully adhered to the treatment — including supplements, diet, and… Read more

lifestyle changes — as instructed by my practitioner. Despite this, I saw no measurable improvement in my health outcomes.

When I raised concerns, the clinic denied a refund of $4,595.85, claiming I had not adhered to the plan — a claim that is factually incorrect and was never raised during treatment. They also stated that complimentary consultations were provided, but these were simply part of ongoing attempts to achieve results within the original program as well as appointments relating to adverse reactions to some of the supplements provided, not a goodwill gesture.

I have since found numerous negative reviews from other clients describing almost identical experiences: following the program as prescribed, not achieving results, and being denied remedies while the clinic shifted blame to the client. I believe this constitutes misleading and deceptive conduct, failure to deliver services as advertised, and potentially false representations under Australian Consumer Law.

I have since lodged a case with the ACCC for a full review.

I had my first appointment with Kym and she was very informative, taking the time to explain everything clearly. She outlined what the clinic can assist with and made be feel comfortable and supported.

I was grateful for the supplements and advice about diet and I think it improved my energy and health, however the service was impersonal, expensive and seemed to be a never-ending rip off. Especially the next consultation after the 3 month debrief for $250 (or a $49 monthly subscription for something I can get free on the net) instead of $180. So… Read more

altogether I spent over $2,500 for supplements, blood test results and 2 or 3 consultations. One of those being for 15 minutes. I find this a shame because I think the Lucy Rose clinic could be a really valuable service.

I can’t thank The Lucy Rose Clinic enough! When I first started their program, I was feeling constantly tired, struggling with brain fog, and just not myself. The team took the time to listen, test, and create a personalised plan just for me. Within weeks, I started to notice real changes — my energy is back, my mood is so much better, and I… Read more ·  1

finally feel like myself again. The support and care I’ve received have been outstanding, and I’m so grateful for their expertise and encouragement. I honestly feel amazing and couldn’t recommend them more!

“I’m really happy so far with the service and support I’ve received. For the first time, I’ve finally been able to understand what’s going on with my body, something that MANY doctors couldn’t figure out, simply because they don’t take the time to listen or genuinely help. I went to so many GPs and none of them helped me and not only that, they… Read more

were completely negligent, leaving me even worse, physically and mentally.

The team at The Rose Clinic truly knows what they’re doing. They have extensive experience and expertise in thyroid and hormonal health. They don’t just treat your symptoms , they look at the whole picture through thorough medical testing.

They also provide a lot of information so you can really understand everything. I’m still waiting for my full treatment plan, and I honestly can’t wait to start and finally feel better , at last!”

Thank you very much!

I would highly recommend The Lucy Rose Clinic, not only for the comprehensive service they provide, but for the way they provide it.... it is quite literally like being welcomed home into a family of genuinely concerned individuals who want to help restore your highest level of wellbeing. Verified, biological analysis is provided - which finally… Read more

sheds light on the "why" we may be struggling physically and emotionally- and the great news is - that there is a pathway back to optimal health and wellbeing, in a holistic way, that supports the whole system rather than "medicating" one organ to only deplete another. Thank you Lucy Rose and your magnificent team for providing this life-transforming opportunity to regain balance and harmony.

Had a great followup appointment and my prac helped me with what I specifically needed. No fluff and already received the supplements I wanted from the answers given.

The Lucy Rose Clinic has helped me to make significant changes in my lifestyle one step at at a time. The team are supportive and caring. Gentle support without pressure. Highly recommend.

"I’ve been struggling with a serious chronic health condition for a long time, and despite seeing multiple health professionals, no one could quite pinpoint the issues or provide a clear solution. That all changed when I had a video consultation with my consultant at Lucy Rose Clinic. They went above and beyond in taking the time to truly… Read more

understand my symptoms, history, and concerns. For the first time, I felt heard and understood. Thanks to their expertise and personalized approach, I’m now in a much happier, healthier place. I’m so grateful for the care and support I received. If you're looking for someone who genuinely cares and goes the extra mile, I highly recommend Lucy Rose Clinic!"

1. I DID NOT RECEIVE AN eBook AS PROMISED IN THE ADVERTISEMENT. 2. Before opening any links I read the reviews, both good and bad on non-affiliated websites. I suggest to everyone they always follow this strategy. In addition please read the promoter's responses to negative reviews in the promoter's website and in the websites such as Google. … Read more

3. I requested the ebook by clicking on an advertisement. A website (the promoter) was automatically uploaded.

4. I provided my details after which I received a link through a text message. NB, I could not ascertain if this link was secure as the one provided to me did not contain "https".

4. NO FREE eBOOK. The promoter's website lost my details. Further, any links in this new site merely shifted me to the promoter's website after the advertisement mentioned in para 3.

I’m so happy to share my weight loss results with the Lucy Rose Clinic. I came to the clinic feeling so exhausted on a daily basis, my mood was just awful I was so cranky all the time. I knew something was wrong. I decided to finally get some testing done. I thought maybe I was suffering from menopause but I wasn’t sure. I decided to do the full… Read more

testing and was shocked to see my levels and how much they were affecting my mood, my gut, and my weight especially. I’ve lost 12kgs and happy to still have a couple more kgs to go. I’ve changed my whole outlook on life and I couldn’t be more grateful to Liv and the whole team for their support and guidance! Forever grateful!

I have Hashimato and since my return to Australia, I ended up with mold exposure and was really sick with digestive issues, fatigue, muscle weakness, brain fog, malaise, etc. I couldn't detoxify properly so it took a while to move some of the mold out of me, but I realized if I don't correct my thyroid issue, nothing else is going to change with… Read more

my health. I found them online and I felt they were the perfect fit for me. The Lucy Rose Clinic did thorough testing and put me on a protocol specifically based on my results. After a few months, I now feel alive, have better energy, feel stronger, and I sleep much better. Although my digestive issues are still ongoing, I will continue on the protocol with minor adjustments to my supplements when required based on how I am currently going. Thank you Lucy Rose for caring.

I have only just begun working with Marissa and the Lucy Rose team, but so far i am so happy with the level of knowledge and service Marissa has provided me over our Zoom/ phone session. I have a lot of faith that i will see progress and start feeling my best, very soon! Show reply

Very experienced and knowledgeable therapists work at the clinic, so we get to share in their wealth of expertise. Extremely thorough testing is done which provides reassurance that you will eventually get some answers. Show reply

Comprehensive test results and access to online resources containing hours of targeted information that provides greater understanding of how our bodies work and what it needs for optimal health. This service is not cheap. But compared to the thousands of dollars I have spent on ultrasounds, GP and specialist appointments that ultimately did… Read more ·  1

nothing to heal my underlying reason for symptoms, the cost is an investment in my long-term health. I have no regrets and highly recommend.

I came the clinic suffering from Hashimoto's and on medication. The lovely naturopath Megan was able to highlight from testing what I needed to get my body back on track. I am so grateful to not feel fatigued all the time and generally have a better sense of good health.

Recently I was having afternoon fatigue, and feeling off. Lucy Rose did some diagnostic testing, turns out I was deficient in Vit D, and iodine. Rectified them, feeling heaps better. Highly recommended. P Show reply

Really poor experience. Pre paid for a consultation that no one connected too - Sat on zoom on my own for 20mins. Found out the practitioner gave me the wrong time. Costly effort as I work for myself and time off is a premium.

Can’t believe how much they do not really care for you in this clinic. I had extremely high hopes to help heal my thyroid issues. Starting a package which is not cheap then having excess supplements that are upwards of $540 every second month along with high dosages. To only be back within the year and all my levels be worse and with little care… Read more

from the Lucy Rose clinic. When I was referred to the head clinician she came across heartless and basically told me I would have to pay for more testing and that she would not help with anything further cause there’s no point. I left the call feeling absolutely heart broken and worried knowing I’d spent so much money on them and feeling no better with little care about me as a woman. DO NOT WASTE YOUR MONEY HERE. They do not care for you. Disgusted. They should be looked into and monitored their reputation speaks volumes here

I had high hopes for The Lucy Rose Clinic, but unfortunately, my experience was disappointing. The clinic feels overpriced, and you’re treated more like a number than an individual. If you’re looking for a true 1:1 consultation, this is not the place. I was advised to purchase a package as the best way forward, but when I called the next day to… Read more

reduce it, I was told the package was necessary just to gather basic information. The consultations themselves are brief—30 minutes or less—and prescriptions cost upwards of $400.

Overall, I felt the focus was more on selling expensive packages and treatments rather than personalized care. I wouldn’t recommend it for those seeking a more tailored approach.

This place is taking advantage of sick and desperate people to charge ludicrous amounts for zero value. I was upfront about my needs and challenges in the inital consult and was told they could help. After 2 consults and being bombarded with useless information (meal plans I can't eat because of my religion, advice to try mediation despite… Read more

having a daily practice already) I was so overwhelmed I had been in tears 3 times.

I had tried to reach out to the owner but was told she would not speak to me, not until I asked to exit the program. Then suddenly she was available.

I was offered zero money back. I spent $2500 for some basic blood tests, and one useless consult then almost $1000 on supplements, several of which I'm unable to take because they are not compatible with each other and would result taking 6x the daily adult maximum.

[Content Removed] thieves who are [Content Removed] medically negligent. Do not work with them.

Possibly the biggest regret of my adult life was signing up to this. Do not do it.

I seen all the online advertising and really wanted to get my health in order. Now after finding these reviews I'm disgusting in my self that I just wasted so much money. From day 1 the app isn't compatible with modern Android phones. The money they are milking from customers and they can't even have an up to date App. Apparently teams are… Read more

working on it. I've emailed and no response and quiet frankly the entire thing is a mind phuck !!! People want care , solutions and help and are desperate to do so. They milk every last cent from clients before offering any form of assistance. Free 15min consulte , yes you need our help pay $180 bux to proced. That $180 then turns into anywhere up to 5k . Oh but they do payment plans of $450 per week. No support on the online hub just generic messages from the clinic. I'm lodging a complaint with Fair trading and the ombudsman.

Don't do it ladies

A wonderful service that was able to get to the bottom of health problems where I have not been able to receive the answers anywhere else.