AI reviews summary
Pros
Cons
Verdict
The Luxuriate offers visually stunning, high-quality stone candle holders and a diverse range of effective fragrances. However, the experience is frequently undermined by lengthy shipping delays and a subscription model that many find confusing or difficult to exit. While individual customer service interactions are often helpful, the overall operational consistency and transparency regarding order timelines and commitment terms are notable pain points.
I have enjoyed every candle and stone holder I have ordered from this company. The holders are very beautiful, and I especially enjoy when the light from the candle glows through the stone. All the scents I've tried have been far superior to other candle brands. I'm spoiled now - I don't like other candles. Customer service has always been… Read more
very responsive - I have never been disappointed with a purchase from this company, and I've purchased multiple times.
Wow, fantastic customer service! Initial response was slow due to a new business system upgrade, but once contact was established, the lovely Aimee was more than happy to exchange my candle holder as I wasn't happy with the patterning on it. No drama, she sent me another one which I loved. Will shop again as the stone quality is amazing!!
I AM ABSOLUTELY BLOWN AWAY!! I genuinely don’t even know where to begin. This candle has exceeded every single expectation I had, and trust me, they were HIGH! Yes, it’s a luxury purchase, but my goodness, it is worth EVERY. SINGLE. CENT. The quality, the attention to detail, the sheer beauty of it all. It’s not just a candle, it’s a statement… Read more
piece and genuinely one of the most beautiful things I own.
You can tell how much love and care goes into creating something this special. I never thought I’d be this obsessed with a candle, but here we are!
My only complaint.. they have officially ruined every other candle for me, and I’m fairly certain you’re going to send me broke because now I want them ALL!
An absolute masterpiece. If you’re hesitating because of the price, DON’T. I couldn’t recommend it more!
Reviews with attachments
Stunning vessel and the Rose scent is so beautiful it can be smelt in my whole living/kitchen space. Keen to purchase another soon and look forward to the next scent!
The Luxuriate is such a good name for this product! These are luxury candles/ containers. No two pieces are the same and the way the light from the candle glows through the stone is beautiful. The burn process uses all the wax too, with many gorgeous fragrances to choose from. Burning Summer House fragrance right now Customer service is professional and prompt. Thankyou, I appreciate getting value for money. Show reply
I can’t recommend these candles enough! I have the onyx candle holders in multiple colours and the subscription for regular refills means I never run out of my favourite scents. I opt more towards fresh and floral scents, which the Luxuriate has so many options, but they have a scent to suit anyone. I believe they’re triple scented - the rooms I… Read more
have them in are filled with such an incredible aroma and leaves the atmosphere feeling warm and relaxing.
I received my candle today and am thoroughly impressed. The quality is exceptional, and its beauty exceeds my expectations. It is so exquisite, that I have already ordered another one. I regard this as a piece of art that I will treasure for many years to come. The customer service was top notch.
Lovely quality products. Purchased multiple times, a loyal and happy customer! Show details
Customer service is and would have to be the best I've experienced in my 61 yrs .. I had a problem where a lid broke . Aimee the owner went out of her way to resend a new lid .. She could've made me pay for this replacement but her kindness is truly touching ... I cannot recommend this company highly enough .. They've got a Customer … Read more · 1
for life with our family.. thank you Aimmee for all that you go out of your way to do to help your customers.. I was a mess but she made it simple easy and took such stress off my mind . So thank you to The Luxuriate .. I highly recommend this company again ❤️
I just love these candle holders. Some are more opaque than others but with or without the candle glow, they are gorgeous! The candles have a great aroma as well.
Do not order from this company. Once you order you unknowingly and unwilling sign up to a subscription of another three candle refills. They deducted $59 out of my account without my knowledge and then claimed that I signed up for this because my original $160 order was heavily discounted. This is a lie. They had a sale and I made a purchase. I… Read more
didn't willingly sign up for anything. I emailed them and they claim I still have two more refills to fulfill. Ill be going to the ombudsman and consumer affairs.
I’m so obsessed with this company! I have ordered three times already and i plan on continuing to. I have ordered their candies (which have a very effective scent throw without being too cloying or overwhelming) as well as their new line of housewares. The shipping can take a bit since I’m in the US but trust me. It is well worth the wait! Also, their customer support is super friendly and attentive.
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The Luxuriate's products are otherworldly-beautiful. They are substantial and of the highest quality. I cannot recommend enough. Customer service is also very helpful and responsive. Opening each shipment is like being a kid on Christmas morning. And a wonderful community of collectors, too. A wonderful experience. Show details
Extremely disappointing experience After waiting weeks for our Green Onyx candle holder, it finally arrived completely smashed. For such a heavy, fragile and expensive item, it was astonishingly wrapped in paper with no bubble wrap or substantial protection. Customer support has also been poor, which only adds to the frustration after such a… Read more
long wait.
For a company marketing itself as luxury, the packaging, delivery experience and customer service have been anything but. I’d think twice before ordering.
Hi James, we’re very sorry your holder arrived… Read more (+1 reply)
I absolutely love my Eden vessel and candle.It took awhile to get but definelty worth the wait.Thank you so much! Show details
The candle scents are nice and the candle glass is beautiful, but I didn’t find the products noticeably better than other candle brands on the market. I was surprised to learn that the discounted starter pack required multiple refill purchases before the subscription could be cancelled. While this may be outlined in the terms, it wasn’t as clear… Read more
as I would have liked. I also found the website a little difficult to navigate when trying to manage my subscription. You can’t cancelled until 3 new refills are shipped.
Shipping took longer than expected, which added to the frustration. Overall, an average experience with some positives, but lost if room for improvement!
Thank you for your feedback. We’re really glad to… Read more
Absolutely love my candle holders and the fragrances. I have 2 stone holders and the subscription for candle refills. Also love to shop during sales so I can stock up. The photos and videos truly do not capture the depth and gorgeous colors of the stone. About to order another holder, the discovery scents are awesome to help with deciding but the descriptions of each scent are very accurate. Show details · 1
I bought the natural Onyx candle holder at least three years ago and have kept my subscription of refills ever since. As an Interior Designer it’s nice being able to change the mood with smells but keep the look of the candle consistent. Everyone always asks where I got my candle from and I’m happy to tell them! Show details · 1
Latest follow-ups
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I originally gave these guys 5 stars and purchased quite a few. Then they had the seconds sale and the images showed small chips or unusual colours. I purchased a few for presents. When they came they were not small chips. Large chunks had broken… Read more
off and had been glued back on which clearly showed large cracks covered over with a lacquer. I argued with the owner about this. It doesn’t represent what the images showed on their socials and it was really disappointing. I would have kept buying from these guys but won’t purchase anything again. I think I had purchased 6 full price items before this. Check out my images and their advertising.
Follow-up · I dont think the response is adequate. These were ordered as Christmas gifts. The images provided by the company were of small blemishes or patches. The reality were solid broken off chunks glued back into one piece. It was embarrassing to give these out as gifts. Just market them realistically, not the best of a bad batch that leads to disappointment.
We’re really sorry to hear you were disappointed… Read more
Worst customer service? was going to buy presents from them in November. Had a bunch of items in my cart was about to check out and then didn’t. Fast forward to February 2026 they said that I had signed up for a subscription and refused to give me… Read more
back my money. They are thieves and have the worst customer service ever purchase at your own risk. I never authorize any transaction by the way.
Follow-up · Still awful, never returned my money. I have been in contact, but they insist that I am at fault; I never pressed any agree button or purchase button. I had subscribed to the item, a candle, but never committed to it, just placed it in my cart. Worst customer experience and worst communication with them ever.
Amy, we understand you are frustrated and we want… Read more
I want to buy 50 of these and give them as gifts to my friends. They are so very beautiful! This is such a delightful, uplifting fresh scent. Love. Love. Love yhis scent! It fills the house yet is not overwhelming. Beautiful, rich vanilla cake scent.
Follow-up · The scent fills our first floor, it’s subtle but present. It burns forever and it is a clean, even burn.
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Positive reviews
I am deeply enjoying my subscription to The Luxuriate. The candle holder is really beautiful and I love how easy it is to drop a new candle in. The fact that they're all one-of-a-kind is nice, but it did take a very long time to get my first order. Months in fact. Now that I've got it, it's really lovely, but the delay was a bit of a bummer when I… Read more
was so excited to make the original purchase.
I like the subscription model, it's nice to know that when I burn through the candles, more will be on their way. I wish there were more notifications on when the order will be processed and what's included. The Customer Service team is great, they can make edits to the order before it gets sent out, but a heads up and ability to manage the subscription before it's confirmed would be nice.
Truly though, I get joy lighting my candle every day. The scent is really nice and spreads quite far in a spacious area. I wish there was only one wick, two is definitely not needed for the size of the candle, and it burns out faster than I would like it to, but the glow is fantastic. I do plan on ordering more of the holders and I will continue with my subscription!
I have been an active subscriber since my first order in March 2020 and this is the little luxury I keep in my life. The glow in majority of my vessels are all so unique and just calming and brings me zen. There is an array of frangrance families to suit everyone's preferences. For the first time in over 6 years I had an error with my order and customer service was quick to respond and fix - thank you to everyone at The Luxuriate team <3
I had an issue with my shipment, but Aimee provided exceptional and responsive customer service. She was proactive and incredibly helpful, promptly replacing the Biscotteria pack, which had arrived completely broken in my initial shipment. I can’t wait to receive the replacement! I have already received the Ember Onyx and Blackwood Marble candles, and I absolutely love them. Thank you, Aimee, for your wonderful assistance! Show details
Negative reviews
Very poor customer service, only respond if a paypal dispute is raised. Very slow shipping. Get stuck with a long subscription, over priced artificially smelling candles. Not good do not recommend Show details
Hi Leanne, I can see the team were always… Read more (+1 reply)
Very disappointed with my experience I am extremely disappointed with the way my recent orders have been handled and, in particular, the lack of communication from customer service. I placed two orders on 13/08/26. One order was delivered, but items that were supposed to be included were missing. The second order was never delivered, despite the… Read more
payment of $89.00 being taken.
I emailed customer service with a full breakdown of the orders, payments and missing items, providing all the relevant information needed to resolve the issue. Unfortunately, despite following up, I have received no response.
I understand that mistakes can happen with orders, but what is particularly disappointing is being left without a response after paying for products that have not been received.
I had hoped this could be resolved quickly and professionally, but the lack of communication has been extremely frustrating. I am now considering taking the matter up with my bank to dispute the charges.
I would strongly encourage the company to improve its customer service and communication, particularly when customers are trying to resolve genuine issues with orders and payments.
Very poor and appalling service and shipping time. My order was dispatched 3 weeks after the expected shipment date and the store made no effort to respond to my queries or reached out to let me know that my order was delayed. Would not recommend!
We’re very sorry to hear about your experience and… Read more
Recent reviews
Absolutely beautiful holders and the service is impeccable - I currently have 4 holders , it’s hard to stop buying them and the Jardin scent reminds me of Christmas- it’s beautiful Show reply
The holders are beautiful, but the candles cannot be smelt in a room. I thought it was just my first scent but have tried others and they are the same. You end up locked into a subscription with a new candle sent out every 3 months. I have just tried to log on to cancel to see that you are locked in for 3 refills AFTER your initial order or you have to pay a fee to cancel. Show details
We’re sorry to hear the fragrances haven’t been… Read more
Hi Nicol, We’re sorry to hear how frustrated… Read more