Charged me without permission
I had a subscription a couple of years ago, but did not find it useful. My eagle eyed assistant however noticed that I was debited for a subscription in April this year, which I had not requested or agreed to. I wrote and asked for it to be reversed, but did not get a reply. To be fair, it was probably because I just found found my computer decided all communications from Motley Fool should go to my junk mail (I never read them) . But I would like the company to ask if I want to buy before taking money when they have a credit card number.
Disappointing overlap of services
Very recently, my experience has been hugely disappointing. I'm a member of a few MF services, and recently, I joined the latest 5G Supercycle service. The promotional pitch suggested we'd be getting new research, analysis and insights to some unique companies in the 5G space. However, 7 out of 15 companies in the 5G portfolio had been recommended by other MF services I subscribe to; there may have been more in other services. So I was paying again for re-packaged and re-branded research & analysis that we already had, at a not insubstantial co...st. Many other subscribers to this new service have voiced similar concerns and disappointments in the MF forum on the 5G Supercycle web page. Adding to this disappointment is a spectacular failure of MF to acknowledge and address these concerns from so many of its members. The MF reputation & credibility has in my view taken a huge hit. I have serious doubts as to whether I'd renew any subscriptions as a result. Many of the contributors to the 5G forum expressed the same. While they've made some sound recommendations, I'd caution anyone who has joined one of the MF services about adding to their service bundle - you'll get duplicate recommendations under a new package wrapper.
Lost my trust
Unfortunately MF has just become a dishonest marketing company. They advertise exclusive services but just rehash existing recommendations that they already provide in other services and charge exorbitant prices to sign up. Very disappointing.
Great time saver
Used to trade a lot but now want more time for better things. Still need income. MF provides me, each month, with several well researched buy opportunities some of which I action. Have rarely been disappointed. Don't like their marketing which points out their great successes - would prefer a more balanced view. Do love their overall attitude.
Perhaps I've been lucky to have sought your advice when I did, but our small SMSF has gone from struggling to thriving by following your advice. Even now during this downturn, our SMSF Balance is still way ahead of our starting point, and this is despite the governments insistence that we withdraw more funds than we need.
- Verified customer
Swift resolution, very satisfied thanks!
I'd like to thank Motley Fool for responding so promptly to my concerns raised re. my recent 5G Supercycle subscription. My concerns were around overlapping advice with my existing subscription, what I felt to be confusing marketing and not having known they would recommend a minimum effective amount to invest prior to purchase (which was well above my budget).
After intially being directed to the 5G members forum re: overlapping services, following a post and copy of this sent to member services, I was delighted that Fool has cancelled my s...ubscription and resolved my concern, in full! I am pleased I will no longer need to take my concern to AFCA which can be drawn out, unnecessarily time consuming and costly for both parties. Thanks Motley Fool! You have my continued support :)
Reasonable entertainment value, average advice at best, although did help me find a winning stock
I had been a MF subscriber for about 12 months, but chose not to renew my sub, despite the numerous "massive" or "one time only" or "limited time" discounts the company tempted me with to rejoin.
Basically MF use a number of marketing techniques to try and con you into thinking you're missing out on something really great by not signing up, but in fact you're not. The thing that just annoyed me after a while was their persistent long, boring and elaborate emails continually talking about the next big thing....blah, blah, blah....it's all just...hot air and click bait. Most of their daily write ups are produced by junior or part time analysts (all the decent junior analysts secure work with big name investment houses, so my guess is MF employs the chaff as quasi financial analysts cum financial journalists). The quality of their daily publications is pretty ordinary, often I would see the same stock written up in contrasting fashion (one bear case, one bull case) by two different analysts over the course of the same week! Ie, the same stock will feature in a "If I had $10,000 I'd be buying XYZ" type article....and then the exact same stock will often feature in a "3 stocks to consider selling" type article written up by a different journalist only days later. It definitely doesn't appear that analysts do any cross checking with each other re: the type of articles they produce and what stocks they write about which makes their articles seem confusing and lacking in cohesion.
Best Bets And Payoffs
I joined MF 4 years ago as a total ingenue and have learned a great deal. As a positive using Pro and SA I have managed a good return partly due to sound recommends and market conditions.
As a criticism there is too much pressure to add product ranges which too often overlap with existing recommendations. The constant package selling clogs the inbox and sometimes masks the valid messages. I feel a an urge to add a suffix ".... But wait there's more! Free steak knives"
Pro forums are good interactions. Sell instructions are often slow, Witness HSN, RFG and GEM.
Overall a sound service.
I don't understand this website. I log in to view the dividend investor monthly report and can never seem to find it. Instead, I am bombarded with their free articles, which I can find on Google myself.
MF, I think you really need to reconsider the layout of the website to make it much more user friendly.
They kept harassing me with multiple emails a day trying to get me to sign up for specific stock market advice by listing all the successful bluechip share that have done great through the years which they claim were recommended by them. Whoever is writing those emails has zero to do with the so-called "experts" who are making bogus recommendations on the website they give you access to after you sign up because these people, struggle to speak English in a coherent way. Once you sign up they refuse to refund because they know they're selling a ...bogus service. Basically, they sell you a promise and they never deliver. It's a scam! Stay away! None of their recommendations in the last six months have been profitable. If you'd bought almost any other share other than the ones they recommended in the last 6 months you would have made at least 30% on your investment. Again, just not the stocks they recommended. This scam is just about taking your money.
You get what you pay for
I've been a MF subscriber for about 7 years now starting with Share advisor and moving to MF Pro and Shooting Stars. In all cases the returns have been excellent and way in excess of my subscription fees so I can't complain about the quality of the advice. I estimate I've doubled my money on average inside 5 years.
I can understand the non-refundable terms for the higher price subscriptions otherwise people would just take the 20 picks and then cancel. MF really would be fools if they operated like that. Of course you do actually have to buy t...
Extreme Opportunities - good value in my view
I signed up for extreme opportunities, was only $98 for two years. Have followed most of their recommendations and made some very good gains. The bloke that does the analysis (Doc Mahanti) seems to know his stuff. They do bombard you with emails and other offers which can get annoying. I’m only interested in extreme opportunities so I just ignore the rest.
It is a scam
This company is a scam. They continue to take money from our account without our consent. They do not even have the decent courtesy to ring you back to explain their actions. We have an email trail from them saying the are not withdrawing money from our account, yet they continue to withdraw funds from our account when we told them to stop. This company is scam.
Questions & Answers
I have been offered shooting stars which deal finishes at midnight 17/06/20, it states double down and claim $2000 and join as founder member. Does that mean that you pay $999 for only five stocks released tomorrow for USA companies and then when next releases come in 3 x 5 share recommendations do you have to pay more or do you get all 20 recommendations for 2020 financial year ?
All subscriptions lead to believe you are getting something more but but you don't get what you've been lead to believe youre getting.
Can you clarify what shooting stars founder membership get.
Lianne E.The Motley Fool
Hi Garth, If you'd like to email our Member Services team at email@example.com I would be happy to provide more in-depth information, however, I can confirm that you will receive the full Shooting Stars 2020 portfolio consisting of 20 USD stocks for the offer price listed. This is for a one year term.
Waiting on a response for the refund of my subscription.
Erin B.The Motley Fool
Thank you for your message. I'm sorry to read you haven't received a response yet.
Would you mind re-sending your details (including your email address and surname) to membersupportAU@fool.com.au and someone will be able to assist further.
We look forward to hearing from you.
Hi I am about to take the plunge for the first time with some super should I wait to see if a recession comes after all this covid 19 or just start with some blue chip stocks now
Erin B.The Motley Fool
Thank you for your message.
The Australian Financial Services licensing regime doesn’t permit personal advice to be given without a personal consultation and thorough needs analysis. We provide general advice, which means we can give share recommendations and other advice to our members as a whole, but with the explicit understanding that they should decide if the advice is right for their personal circumstances.
Here at the Motley Fool we have a product suite designed to meet the individual investing needs of our members.
For further details on our services please follow this link:
If you have any further questions please contact the team at membersupportAU@fool.com.au.
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