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We purchased a double mattress for our van and have to say not only is it super comfortable and supportive the whole experience from ordering and delivery was fantastic. Super quick and good communication. Highly recommend. Show details
So comfortable! Delivery was quick and easy, and unpacking the mattress was a breeze. The quality is fantastic — supportive yet plush — and I’ve been sleeping better than ever. Highly recommend to anyone looking for a hassle-free sleep upgrade! Show details
We purchased 2 double bed mattresses and Brunswick bed bases. Right from the start, the customer care team were very helpful answering all our questions. dWhen we were unsure about which colour bed frame would suit our room, so they posted fabric samples which helped us to make a decision. We were a bit anxious about buying a bed in box,… Read more
however after a lot of research we decided to give it a go. The 120 night trial made this decision easier.
We were not aware of the recommendation to leave the mattress for 72hrs prior to first use until we took the mattress out of the box and read the instructions. I should note that the instructions also said that you can sleep on the mattress straight away if needed, but 72hrs is recommended. A suggestion would be to have this information on the outside of the box as well as on the instructions.
We've only had the mattress for approx. 4 weeks but so far we have found it to be comfortable and supportive. The transition from a spring base mattress has been easy. It's too early to comment about durability, and if the shape and firmness will be retained.
The customer care team was fantastic and the quality of products are great. I wouldn't hesitate recommending Koala products.
Reviews with attachments
Love it – Pretty comfy mattress, fixes my back.. You just can't leave your bed in the morning.
The Mattress That Doesn’t Disappoint! – my first upgraded mattress and… wow. i never even realised how bad my old one was. firstly, the bed base and mattress assembly was so quick i blinked and it was over - talk about user friendly! After the first night i realised i felt in such a better mood, extremely well rested - and all with the same hours of sleep i normally get. i recommended… Read more
this to a coworker recently and he did the switch too, has also been raving about it. Just might get the whole office into it!
Also for fun my partner and i tested the “wine glass” trick and were extremely surprised when it didn’t move (granted we didn’t use actual wine… but we definitely could have)
Extremely impressed, and will be sticking with koala from now on!
It’s a great improvement on my last mattress – I have quite a bad back and felt my old mattress was making it worse - this new koala mattress is so supportive it’s great. I like that there are two different softness option that’s awesome the medium firm is slightly too firm for me but given the positive effect on my back I am very happy with it! It seems really durable so far haven’t noticed… Read more
any sagging had it for a few weeks now.
Update 2 years on - it has started to sag a bit in the middle where I lay - but i unzipped the top layer and flipped it to the firm side and now it’s sagging a bit less. I will probably get a new mattress in the next 1-2 years so this is not a 10 year mattress.
Hugged by my bed! – Sleeping on a Koala mattress really feels like being hugged at night. The supportive, breathable materials allows me to sink into the mattress just enough so I feel hugged, but not sag so that it's uncomfortable or unhealthy. I am truly impressed by the quality. Show details
In-depth reviews
Excellent Mattress! Now EVERYTHING is Koala!!! – We bought our very first Koala mattress in 2018 when the company was just getting started (I think). Now all mattresses in the house (3) are Koala. Recent purchase was 1 week ago and my brother-in-law who slept on the mattress now wants Koala to open up in Paris-France ... lol. Its pleasantly surprising to observe that even after 4 - 5 years of… Read more
tremendous success, their product quality is never compromised; rather has gotten better. I just need 2 × Koala Sofas in the house and my house set up will be complete!
Quality & Facts: Extremely comfortable - medium firm mattress. After 10 hours of physical hard work, when you sleep on this mattress; the body is completely refreshed and ache free after the sleep. After 4.5 years of usage (The first Koala mattress we bought was in 2018), my King size mattress has not lost its shape or firmness so it is safe to say that it is extremely durable. And finally, there is someone in the market that has simpler DIY assembly product than Ikea and the quality is uncompromized! Much love Koala guys x x x
Pretty much perfect! – I’ve had the mattress for 2 weeks and I love it. Upgrading from a bog standard foam and spring mattress I’d been slowly wearing down over 20 years would of course mean any new mattress would be an improvement, I wasn’t expecting such a vast improvement however. The compressed packaging unfolded almost immediately but still had plenty of time to… Read more
fully remove and put in place before fully unfurling. The thickness seemed a bit much at first, but it makes it super easy to pull over a fitted sheet. The small rubber feet all over the underside keep it from slipping around on the bed base (the Koala base is fantastic too), which is good because I nearly have to climb to get up onto the bed now (I’m not very tall).
While I’m not at that point where a rough mattress can effect a nights sleep, I definitely feel I am getting better rest, it’s extremely easy to find unzip and change between the comfort layers as well.
The koala plushy that came in the box was a nice touch too.
My back never feels more aligned! – I bought my mattress and base bundle during Koala's birthday sale recently, I am very happy with it and should've done so way sooner! My old mattress was a traditional spring one from a very established Australian mattress brand, but it does not come close to the Koala one. I had it for 6-7 years, I am only 26 years old but it was giving me back… Read more
issues. My back constantly cracked and and as a light sleeper, it also moved a lot and disturbed my sleep whenever there's someone else sleeping next to me.
I have only slept on the Koala one for a few nights but I have never had a more restful sleep. I prefer a firm mattress so I flipped the top to the firm side, super easy to do. It's firm enough, but not too firm as I'm a side sleeper. When I woke up after the first night, I noticed my back felt a lot more aligned. I was so impressed. I also needed a long time to fall asleep on my old mattress, with the Koala one, I feel so comfortable that it's easier to fall asleep.
Cannot comment on sagging as I've only had it for a few days.
Customer service, delivery, and ease of assembly are also all very good. I'm super happy with this purchase, hopefully this mattress will stand the test of time.
Positive reviews
I bought one of Koala’s double beds as my old bed was becoming quite uncomfortable. I love the ability to switch firmnesses on the bed and my sleep has definitely improved as a result of it. I would definitely recommend buying this mattress if you need one! Delivery was super straight forward and was delivered within 24 hours Show details
It’s a daydreaming mattress. The opportunity to switch for summer and winter foam is majestic. The delivery process was very smooth and my interactions with the brand were seamless and friendly. Show details
Find out how Koala Mattress Double compares to other Mattresses
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It's firm enough but also gives some cushioning so it feels comfortable to sleep on. The only downside is that there's still an area of my lower back it doesn't quite contours to but it's definitely a lot better than the spring mattress I used to sleep on. Sleep quality is better but not perfect. Show details
Negative reviews
Too soft – I had used a koala mattress before. But last time i got one, it wasn’t the same quality. It was overly soft even with the flippable firmness in Firm. It would sink so much if my partner was sleeping next to me. I would toss and roll every night and also it was hot. I bought a Ecosa essence medium for a fraction of the price and i’m so happy with… Read more
it. The only thing i can say is that the return process from Koala was seamless, fast, efficient and uncomplicated.
Overpowering level of off gassing smell for weeks – Delivery was very quick and product quality good but the "off gassing" of manufacturing chemicals in the mattress was really extreme to the point where my son could not sleep in the room and got a bad headache. The smell is slowly abating but still noticeable over two week later. We have kept windows open and vacuumed but this hasn't helped. If a strong chemical smell would put you off, I wouldn't go with this brand of mattress.
The smell make me ill - Be careful – The smell is so bad you cant sleep, plus it doesnt seem to go away for weeks. What is really concerning is when you ask the company they say it goes away in week, it doesn't, then they say its safe, how can a smell that makes you ill and unsable to sleep be safe? Company needs to investigate the recent batches - you can see same reports recently… Read more
in product Review Koala and you have 'the smell' as top reason on returns. Someone needs to clarify why everyone is complaining about the smell recently, has there been a quality control issue recently are they safe? Please be transparent.
G'day Simon, We're so sorry to hear this - you shouldn't… Read more (+2 replies)
Recent reviews
Koala mattress - fresh Australian design – The mattress feels and looks nice and modern, has easy to care surface. What is even more important, it provides good support and is comfortable. Koala mattress is also easy to transport, as it can be folded and unfolded retaining its qualities. I believe it is durable, I have not noticed any sagging or staining. Sleep is better on Koala! Show details
Beautiful and very comfortable – We bought Koala mattress for our daughter and she absolutely loves it. The mattress is beautifully designed providing a maximum comfort and sound sleep that enables waking up fresh and energetic each morning. Show details
No complains :) – Have bought a double mattress 6 months back and have noregret on my decision to go with Koala. So far satisfied with what has been advertised. Show details
Better than my other mattress – Very comfortable mattress that gives me a great nights sleep. We bought this for the spare bed in our guest room but it's much comfier than our other mattress so I often end up in there. It was very easy to unpack and install with the delivery option.
Comfortable Mattress – Bought the mattress and bed. Best buy ever. The mattress is so comfortable. It is effortless from the moment from unboxing to setting up. Show details
Find out how Koala Mattress Double compares to other Mattresses
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Good experience with the Koala Mattress – I recently switched to a Koala mattress, and it’s honestly been such a great decision. It’s super comfortable, and I was pleasantly surprised at how easy it was to settle into. I pretty much felt at home on it from the first night. It’s firm enough to feel supportive but still soft enough to be cozy. My sleep has definitely improved since I got it. Would definitely recommend it to anyone looking for a mattress. Show details
It's good! – I was hesitant about getting a firmer mattress because I love to be so so comfy when I sleep but this one is really good, somehow still very comfortable but also supportive. I had problems with my back and I haven't since switching to this mattress, so I'm very happy :)
Koala double mattress – We bought the Koala double mattress for our daughter having enjoyed the King sized version for ourselves. Absolutely love the mattress. So comfortable and anyone who stays comments on how much they like it as well. Offers great quality of sleep.
I won't buy a mattress any other way – I was very impressed with the ease of ordering and the whole sales process online. I will never buy a mattress the old fashioned way again. I was further impressed on the next day delivery and the quality of the mattress. It is so comfortable. Just love it.
Our best sleep ever – This is our second koala mattress as we wanted to use one in our guest bedroom too! The best nights sleep ever - after years of tossing and turning in high end mattresses, this has been a game changer. Couldn’t be happier with our purchase and so easy to manage with delivery and set up. Show details
Sleeping like a baby – Super comfy!! From the first night I’ve spelt in it, till now, I have spelt like a baby! Even my fur baby enjoys it, rather sleep with me than in his own bed! The bed base was super easy to put together, and instructions easy to follow! Would recommend Koala to everyone! Show details
Well worth it – I was sleeping on an old 2nd or 3rd hand super single for years, now I’m in the koala mattress my back feels way better, and I sleep way better Show details
Best sleep ever! 100% happy with koala!! – Best sleep ever! Was waking tired and sore on the old mattress. Had heard good reviews from family who previously bought a koala mattress and thought I’d try one myself as it was affordable and delivered to my door. Best nights sleep ever and super easy to unbox and get on the base. 100% happy with the firmness and now feel alive with so much more energy. Show details
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G'day James, We are gutted to hear about your experience… Read more