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The Next Pair

The Next Pair

4.2 from 27 reviews

See the Best Footwear in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
21
4 star
0
3 star
0
2 star
2
1 star
4

Rob P.

Rob P.Sydney, NSW

Incredible customer service!

published

I never write reviews but wanted to do so after the amazing customer service from Alex at The Next Pair. I recently bought two pairs of Onitsuka Tiger - Mexico 66's, with one pair having a small, almost unnoticeable, imperfection (a manufacturing or transit fault, nothing to do with The Next Pair). When I contacted the support team / Alex, I was offered a full refund or replacement with free return, or a generous partial refund if I could live with the imperfection. I took the partial refund and will be returning to The Next Pair for my next pair. Thank you Alex for your professional and friendly manner, you are an asset for The Next Pair!

Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks for such a positive review Rob. We definitely appreciate your understanding, and glad there was an option that worked out. Enjoy the shoes and thanks again for the support and kind words, it'll go a long way!


Dann

Dann

  • 2 reviews
  • 3 likes
  • Verified customer

Worst shoe store ever! FAKE BRAND

published

Bought a pair of Merrell shoes that broke after a few uses, went from a straight forward exchange to accusing me of misuse. I contacted the manufacturer Merrell who said that they have no affiliation with Next Pair and they don't know where they source their products, Fake Brands.
Do not trust them shop somewhere else

Product Quality
1 comment
The Next Pair
TNP - SupportThe Next Pair
  • Verified customer

Great products . Fast postage

published

I was very satisfied buying from The Next Pair. Not only did customer service correct the mistakes I made when ordering but the shoes arrived with in 2 days.
couldn’t ask for better than that.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks Andrew for the feedback and review. Glad we got everything right for you and the shoes worked out well!

marty

martyAdelaide

  • 8 reviews
  • 9 likes

Fakes! Alternatively, bad factory seconds

published

I have bought the same work/sport shoes for 10 years. Black Reebok Princess I get roughly 3 years out of them, no more no less.
I decided to purchase a pair of Black Reebok Princess from "The Next Pair"
To my surprise, 2 weeks in the soles are coming apart! It is now 7 months in and I have had to re glue the soles twice and they are falling apart, my best guess is they are fakes! Alternatively, bad factory seconds.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Rhyno

RhynoSydney

Excellent service 10/10

published

Best customer service i have ever experienced seriously. Highly recommend. Nothing was to much trouble for the team at The Next Pair.
Thank you so much Ryan & Alex for your exceptional good customer service and friendliness. Walked away a very happy customer.
Thank you once again
Ryan Sinclair

1 comment
The Next Pair
TNP - SupportThe Next Pair

Ryan, it was a pleasure to assist you with your purchase. Much appreciated on the positive feedback and also the 5 Star review you've left for us.


Unsecured checkout

published

Your checkout is not secure. Someone has frauds my credit card to the amount of 4,500 buying in Gucci Sydney. The only new place I have shopped new is on your website recently.

Secure your check.

2 comments
The Next Pair
TNP - SupportThe Next Pair
Zel
Zel

  • Verified customer

Perfect

published

Perfect packaging. Unused product. Detailed returns instructions. and FAST delivery. Ordered on Sunday evening, and got them on Tuesday morning.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Hi Fayaz, so good to hear that you had enjoyed the overall shopping experience, more importantly is that you like the shoes you've ordered. Have a great weekend!


Shopista

Shopista

  • 4 reviews

Perfect online ordering experience

published
1 comment
The Next Pair
TNP - SupportThe Next Pair
KMM

KMMSydney

  • Verified customer

So impressed!!

published

I ordered a pair of shoes yesterday and in less than 24 hrs they have already been delivered. The price was also excellent

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks for the feedback and such a positive review. Really amazing news to hear that you had enjoyed the shopping experience.

hogey

hogey

  • 5 reviews
  • 2 likes

One good experience then a bad one involving a return.

published
1 comment
The Next Pair
TNP - SupportThe Next Pair

Fast delivery.

published

Ordered the shoes on Tuesday afternoon. Had them delivered by lunch on Thursday to regional Western Australia. Amazing speed for something to be delivered to us from the east coast.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks for the feedback and review Braden! Great to hear the delivery was quick and in time for the weekend. Hope the shoes treat you well!


Absolutely fantastic!

published

I just found out about this company thru ebay and tried their website instead. I’ve been looking for this shoes for a while and nextpair is the only one who has them. My shoes are perfect! They were the right size. What I love the most is their super fast delivery. I ordered thursday and it was delivered Monday. I highly recommend this online store.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Alou - thanks a million for leaving us such great feedback. It's very much appreciated by the entire team. Glad the shopping experience and delivery have all gone smoothly for you.


Raymond L.

Raymond L.Lower Plenty

  • Verified customer

Underrated website with great shoe deals!

published

Got this on a very good deal which is the cheapest I can find instore and online. Purchasing was hassle free, order came after 4 days(ordered it on a thursday night). Got the right shoe size and the shoes were in good quality. Will definitely purchase again.

1 comment
The Next Pair
TNP - SupportThe Next Pair

We really appreciate the amazing review you've left for us. Really good to hear the feedback, and a review like this lets us know we're on the right track, but we'll keep striving to get better. Thanks again.


Excellent

published

Great company
Fast delivery
Awesome customer service
Amazing products
Defiently order through then u won't be disappointed
Such a great range of kids an babies clothes an footwear which is hard to come by

1 comment
The Next Pair
TNP - SupportThe Next Pair

Appreciate the review Skye. Enjoy the shoes!

Sarah

Sarah

  • 2 reviews

Brilliant!!!

published

What great service and product. Fast shipping and gift !! Passing on to my friends . Will be buying again. Certainly wasn't expecting it to be so fast . Must have

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks Sarah you're definitely one of the lucky ones. It's amazing news since Auspost had delivery delays Australia wide for much of December. Happy New Year and enjoy the shoes..

Andy

AndySydney

  • Verified customer

Solid! Great shoes.

published

These guys are good, saved a bundle shopping here, and having to make a direct comparison versus shopping at the Foot Locker in the CBD. It's a no brainer, who wants to deal with some of these arrogant and rude people in the store, didn't know it was going to be so tough to try on some shoes. I will 100% shop online now if i can get the style i want. You guys need to stock up on some more sizes though

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks Andy, glad the online shoe shopping experience treated you well. It's definitely the new norm, but can still improve a lot more overall.


Awesome Service

published

I was very impressed with the service and product I order in next pair. The shoe was delivered within 24 hours since the order was submitted.

Only other feedback I would like to give is, you could include few more stylish shoes and sandal with the noted bands with same service.

Thanks

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks for the review and feedback. We are trying to expand across more models and brands, but it's a work in progress.


Rach13

Rach13AU

  • 2 reviews
  • 2 likes

Great customer service!

published

I was bit hesitant to buy shoes online. It was my first time. I definitely recommend "TheNextPair" for their amazing customer service. I am going to buy more shoes online with them.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Couldn't agree more, online shoe shopping can be a bit daunting, but so happy we're given an opportunity to change that opinion or at the very least can offer you a satisfying shopping experience.


Great service

published

I ordered the wrong size and the customer service was 5 Star in helping me get the right size sorted promptly in a very professional and friendly manner. I would thoroughly recommend using this store and wouldn’t hesitate to order through them in the future.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks for the review and feedback. So glad to hear we worked out any sizing issues and more importantly provided you a good shopping experience.


Kate

KateGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 9 likes
  • Verified customer

Excellent customer service

published

I had an issue with an order and Alex the customer service rep was very attentive and eager to remedy everything. The shoes are great too. Thank you so much.

1 comment
The Next Pair
TNP - SupportThe Next Pair

Thanks Kate for giving us the opportunity to resolve the issue for you. We're glad everything worked out in the end. Enjoy the shoes, and thanks for the review!


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Questions & Answers

Mona K

Mona Kasked

Are the Asics shoes authentic?

3 answers
The Next Pair
TNP - SupportThe Next Pair

Yes we only sell genuine and authentic footwear sourced from authorized distribution.

Braden
Braden

Yes, they are.

Raymond L.
Raymond L.

Yes they are! I've been using it everyday and it is still perfectly fine!


Joz R

Joz Rasked

Are the shoes authentic?

1 answer
The Next Pair
TNP - SupportThe Next Pair

Hi Joz,

Yes, absolutely!
Everything we sell is authentic footwear, we don't sell replicas or counterfeit footwear. We don't tolerate this either and are meticulous with how we source from our suppliers.


Get an answer from our members and The Next Pair representatives

Details

CategoryOnline Shops and Footwear
Mens / Womens Clothing Mens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later Options AfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00

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