Worst shoe store ever! FAKE BRAND
Bought a pair of Merrell shoes that broke after a few uses, went from a straight forward exchange to accusing me of misuse. I contacted the manufacturer Merrell who said that they have no affiliation with Next Pair and they don't know where they source their products, Fake Brands.
Do not trust them shop somewhere else
Great products . Fast postage
I was very satisfied buying from The Next Pair. Not only did customer service correct the mistakes I made when ordering but the shoes arrived with in 2 days.
couldn’t ask for better than that.
Fakes! Alternatively, bad factory seconds
I have bought the same work/sport shoes for 10 years. Black Reebok Princess I get roughly 3 years out of them, no more no less.
I decided to purchase a pair of Black Reebok Princess from "The Next Pair"
To my surprise, 2 weeks in the soles are coming apart! It is now 7 months in and I have had to re glue the soles twice and they are falling apart, my best guess is they are fakes! Alternatively, bad factory seconds.
Excellent service 10/10
Best customer service i have ever experienced seriously. Highly recommend. Nothing was to much trouble for the team at The Next Pair.
Thank you so much Ryan & Alex for your exceptional good customer service and friendliness. Walked away a very happy customer.
Thank you once again
Your checkout is not secure. Someone has frauds my credit card to the amount of 4,500 buying in Gucci Sydney. The only new place I have shopped new is on your website recently.
Secure your check.
Perfect packaging. Unused product. Detailed returns instructions. and FAST delivery. Ordered on Sunday evening, and got them on Tuesday morning.
Perfect online ordering experience
I ordered a pair of ASICS running shoes on line after a failed attempt to order them directly through ASICS. The shoes are discontinued and I was keen to replicate a pair I bought years ago because others had been nowhere near as good. So I was delighted to find some in stock with this fallback supplier in the correct size.
The online ordering process (unlike the experience with ASICS own web store) went flawlessly. The shoes arrived by free shipping within three days.
Style, size and colour specs were obviously matched by availability of stock (again unlike with the ASICS direct site), as the received item was exactly as ordered. The product, despite a different country of manufacture, was consistent with the now very ancient pair I wished to replace.
The Next Pair's communications were perfect, advising me of each stage of the process (order confirmation, packing and despatch, tracking number, delivery advice) and I was very pleased all round.
I would definitely shop online with this supplier again.
I ordered a pair of shoes yesterday and in less than 24 hrs they have already been delivered. The price was also excellent
One good experience then a bad one involving a return.
I am a wide fit and typically order off Amazon. The Next Pair (TNP) appeared in a google search one day and I found they had a pretty good selection of 2E shoes at reasonable prices. I ordered a pair of Merrells and they arrived very quickly and have been good. Nice. I then ordered a pair of retro New Balance 2E for $75 and they also arrived quickly, in about 48 hours. They were much too narrow, especially compared to several pairs of normal "new" New Balance shoes I have. I emailed TNP and [name removed] there explained that those retro ones are narrower and to return them. I paid $21 for registered post (at his suggestion) plus I had used Afterpay and it turns out that they charged 10% or $7.50 for their trouble. I requested that these changes be refunded and [name removed] refused. I have referred TNP to Fair Trading in QLD for two reasons: 1. $28 to return $75 shoes is not reasonable. 2. They knew these shoes were narrower and should have made this information clear before purchase, as other retailers like Amazon do.
I tried TNP because I wanted to give a local seller a chance and they are very quick but their service was poor when something went wrong. Amazon is a huge company and I've used them a lot. I've had two issues over the years and both times they impressed me with how they fixed them. I said this to [name removed] at TNP as well: your only chance to survive is to give similarly good service. I like TNP's basic site and process but businesses succeed or fail on how they deal with problems.
Ordered the shoes on Tuesday afternoon. Had them delivered by lunch on Thursday to regional Western Australia. Amazing speed for something to be delivered to us from the east coast.
I just found out about this company thru ebay and tried their website instead. I’ve been looking for this shoes for a while and nextpair is the only one who has them. My shoes are perfect! They were the right size. What I love the most is their super fast delivery. I ordered thursday and it was delivered Monday. I highly recommend this online store.
Underrated website with great shoe deals!
Got this on a very good deal which is the cheapest I can find instore and online. Purchasing was hassle free, order came after 4 days(ordered it on a thursday night). Got the right shoe size and the shoes were in good quality. Will definitely purchase again.
Awesome customer service
Defiently order through then u won't be disappointed
Such a great range of kids an babies clothes an footwear which is hard to come by
What great service and product. Fast shipping and gift !! Passing on to my friends . Will be buying again. Certainly wasn't expecting it to be so fast . Must have
Solid! Great shoes.
These guys are good, saved a bundle shopping here, and having to make a direct comparison versus shopping at the Foot Locker in the CBD. It's a no brainer, who wants to deal with some of these arrogant and rude people in the store, didn't know it was going to be so tough to try on some shoes. I will 100% shop online now if i can get the style i want. You guys need to stock up on some more sizes though
I was very impressed with the service and product I order in next pair. The shoe was delivered within 24 hours since the order was submitted.
Only other feedback I would like to give is, you could include few more stylish shoes and sandal with the noted bands with same service.
Great customer service!
I was bit hesitant to buy shoes online. It was my first time. I definitely recommend "TheNextPair" for their amazing customer service. I am going to buy more shoes online with them.
I ordered the wrong size and the customer service was 5 Star in helping me get the right size sorted promptly in a very professional and friendly manner. I would thoroughly recommend using this store and wouldn’t hesitate to order through them in the future.
Excellent customer service
I had an issue with an order and Alex the customer service rep was very attentive and eager to remedy everything. The shoes are great too. Thank you so much.
Reliable and soooo quick!
Really surprised how quick these shoes came. Ordered at 3pm and received them 8am the next day. Credit to The Next Pair team, they seem pretty efficient. Gave them a shot and wasn't disappointed at all. Some feedback though...lacking some sizes for a couple of the models i liked, but seems like that was the case with all the other stores i browsed. Other than that it was A+ and would recommend.
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