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The Optical Superstore

The Optical Superstore

Physical store, Online store
2.2 from 68 reviews · View Statistics
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Reviews

  • Product Quality
    2.7 (11)
  • Return Claim MadeYes (0) · No (18)
  • Customer Service
    2.9 (14)
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Unacceptable lab work!

published

The staff were great and just as frustrated and disappointed as I was, with the the bad quality my glasses were when they were returned by the lab after new lenses were put in. It was the third time and they still couldn't send me proper lenses in my frames. That was the second time I returned them for the same reason while under warranty (slight fogginess on lenses) The first was 7-8 months ago ,and even back then, they had to be sent back , because the lab didn't have the correct prescription. I had to ask for my money back. The manager felt very badly as it was inexcusable.

Customer Service
5/5
Incentivised Review No
Mizery
MizeryMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Ripping of the blind

published

I have mono vision yet i have to pay full price for lenses when they put.glass as other lens
This is a blatant ripp off for the vision impaired
Its all about the $$$ stuff the disabled....

Product Quality
5/5
Customer Service
3/5
Anthony D.
Anthony D.Mid North Coast, NSW
  • 2 reviews
  • 1 like

Such wonderful staff

published

Visited the optical superstore in Port Macquarie for a recurring erosion of my eye. The optometrist was amazing. Reassuring, caring, and professional. I cannot recommend highly enough. 10/10.

Product Quality
5/5
Customer Service
5/5
john
johnSouth East Queensland, QLD
  • 12 reviews
  • 4 likes

Hyper dome store

published

So disappointed with a no go attitude . as I had wonted new frame . I had broken the arm .so is all I was after new frame. But optical superstore in inala help and found 2 new frames .so hyperdome optical superstore need to be better service. Was told couldn't help only send them somewhere else to be fix. Very unskilled .

Product Quality
1/5
Customer Service
1/5
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Michael
Michael
  • 2 reviews
  • 2 likes

Great service & product

published

Very obliging staff and the optometrist listens & spends time going through all aspects .The quality of our glasses is exceptional. Highly recommend.

Product Quality
5/5
Customer Service
5/5
Marty
MartyDarling Downs, QLD
  • 7 reviews
  • 15 likes

How much longer do I need to wait.

published
Incentivised Review No
Return Claim MadeNo
Store LocationKearneys Spring Qld 4350
Marty
Marty

Finally picked up my glasses on the 20th March 2021. Just a couple of days shy of 3 months from the initial contact.

Jeff C.
Jeff C.Mid North Coast, NSW

shoddy service

published
Product Quality
1/5
Customer Service
1/5
Daisy F.
Daisy F.South East Queensland, QLD

selling used dirty frames

published
Product Quality
1/5
Customer Service
1/5
susan
susan
  • 2 reviews

Service is awful.

published

The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.

Incentivised Review No
Return Claim MadeNo
Store LocationEdwardstown SA
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Carrie
CarrieSouth East Queensland, QLD

Always helpful

published

Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.

Product Quality
4/5
Customer Service
5/5
Carolyn K.
Carolyn K.South East Queensland, QLD

I have never had a problem

published

I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.

Product Quality
5/5
Customer Service
5/5

Theft - False advertising - Terrible

published

I ordered my Hugo Boss frames through Optical Superstore on 31st Jan 2020 and paid 75. Weeks later and only after enquiring a number of times asking why they hadn’t been delivered my email was eventually answered, it said that the item had been sold out and asked me if i wanted an alternative, I didn’t. I then emailed them back a further 3 times asking for a refund. Over a week later I received a further email to inform me that my refund had been issued and that it would be in my account within 4 day. 8 days later i am still waiting for my refund 7/03/20. I have emailed every day since asking why I haven’t had my refund, NO REPLY! They are not to be trusted. Be warned! I am now taking further measures to recover my money.

Incentivised Review No
Return Claim MadeNo
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d.m.
d.m.South East Queensland, QLD

Won’t go back ever

published

Arrived on time for my appointment
Staff condescending, rude
Waited 45 minutes whilst staff chatted with optician
Obviously staff consider customer service beneath them
Will never go back
Pines store Elanora
There are other options in the Pines
Avoid the opticle superstore

Customer Service
1/5
Incentivised Review No
Chris
ChrisQueensland

TV Add.

published

TV. Add is pathetic and annoying. Staff ignored our presence after waiting for quite a while so we walked out never to return. We wont be going back to this company better service elsewhere

Customer Service
1/5
Incentivised Review No

Why I keep coming back

published

Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.

Customer Service
5/5
Return Claim MadeNo
Store LocationBrookside
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Questions & Answers

Darrell B
Darrell Basked
The Optical Superstore

I have used Optical Super Store for many years with no significant problems. I recently had my second cataract surgery so needed glasses for reading and monitor. The salesperson convinced me that I needed two pairs of progressive glasses, one "inside" pair and one "screen/reading". I prepaid the full cost, around $380. I collected both pairs on Friday 26th Feb. I have a bad habit of losing glasses, so always use neck straps. On Wednesday 3rd March, I discovered that one lens had fallen out of the "inside" pair during a visit to a local shopping centre. (no hope of finding).
I returned to the store and explained that the lens fell out in less than a week and I would like it replaced.
The assistant was quite aggressive and denied any responsibility, quoting $85 to replace the lost lens.
I stated that it surely would be covered by warranty. She again denied any responsibility.
I have considered taking it up with Consumer Affairs (or whatever they are called now)
Darrell.

1 answer
Jeff C.
Jeff C.

it seems that their service is shoddy too at the store that sold you your glasses, lesson to be earnt plenty of other optometrists that probably would love your business

Unhappy52
Unhappy52asked
Physical store

If I purchases glasses through you what happens if I have a problem with the glasses? How long will you fix them?

1 answer
Brett.R
Brett.R

Anywhere from 4 to 6 weeks and guaranteed to break again within a couple of weeks

Bill
Billasked
The Optical Superstore

Can you give a certificate of ability to drive car?

1 answer
Damien K.
Damien K.

Each state in Australia has slightly different rules regarding sight testing for drivers licenses and it is advisable to contact your appropriate department to ask these FAQ’s. In NSW, if you need to undertake a full eye test to determine if you require prescription glasses to wear while driving, then you must get an appointment with an optometrist so that they can prescribe glasses as well as sign off on the document that needs to be submitted to Services NSW to complete your application for a drivers licence

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