Such wonderful staff
Visited the optical superstore in Port Macquarie for a recurring erosion of my eye. The optometrist was amazing. Reassuring, caring, and professional. I cannot recommend highly enough. 10/10.
Hyper dome store
So disappointed with a no go attitude . as I had wonted new frame . I had broken the arm .so is all I was after new frame. But optical superstore in inala help and found 2 new frames .so hyperdome optical superstore need to be better service. Was told couldn't help only send them somewhere else to be fix. Very unskilled .
Great service & product
Very obliging staff and the optometrist listens & spends time going through all aspects .The quality of our glasses is exceptional. Highly recommend.
How much longer do I need to wait.
Kearneys Spring, Toowoomba, initial contact to book an appointment was the 23rd December 2020, it's now 3rd May 2021, still waiting for my glasses. After waiting 2 weeks for the 9th Jan, 2021 appointment I received a call for the appointment to be pushed back to the 22nd Jan 2021 another 2 weeks.
Finally attended the appointment for the eye test, picked the frames out. Paid in full on the day, big mistake.
16th Feb, 2021. Received a call saying they won't warranty the lenses because of the rimless frames do I still want them they asked, I sa...
i was a long term client of the Coffs Harbour store. I took my glasses in because the ear piece had broken at the hinge they told me that they no longer had a similar frame but would try to get one after four days and no contact i went back and was told they they could send the glasses away but no guarantee that they could be repaired ,if not i was up for new lenses and frames i asked for them to be returned which they did .when i got home i found that some of the parts were not returned namely thr small screw and the tongue connecting the ea...r piece to the frame i retuned them to the shop within an hour and was told to come back in 30 mins , when i returned i was given some foreign parts that did'nt fit either the frame or the ear piece and was told by the manager "see what you can do with this" what a pathetic attitude i wont be returning and will take my business to another optician
selling used dirty frames
Disgusting how they sell their frames . Terrible experience terrible customer service I paid frame only the girl sale assistant sold me the frames I tried on from the display . I asked for a refund because it was not brand-new not been packaged.. she didn't even bother to check if they have brand new or clean them , on first until I argue my point there were been used trying them on by multiple people been stretched and wear and tear and is not New!! .
They've got brand new in their drawers brand new and for the display again for the next cust...omer to try on for the display this is madness sale. The manager lied and said that's why they're on special this is common practice selling to customers from the display cabinet and not by order new or from the drawers, Another unethical issue She even demanded my personal details for a warranty to register it , '' you don't need your personal details to get a warranty'' is by law you dont need to provide personal details , your personal details is been recorded. Is a disgusting way of selling the manager said after I said of wear and tear being trying on by multiple customers he said ' the warranty should cover it if they become damaged the warranty should be for your personal use from your usage not from the usage from other customers in multiple numbers. The frames are from wear and tear from multiple customers and form your own this double of wear and tear. REMEMBER WHAT THEY SELL YOU IS NOT 100 % BRAND NEW IS OLD AND WEAR AND TEAR, STRETCHED, HANDLED,CONTAMINATED AND OXIDESED FROM ENVIRONMENT AND FROM THE CONSTANT CLEANING AFTER EACH TRY ON .
Service is awful.
The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.
Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.
I have never had a problem
I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.
- Online store
Theft - False advertising - Terrible
I ordered my Hugo Boss frames through Optical Superstore on 31st Jan 2020 and paid 75. Weeks later and only after enquiring a number of times asking why they hadn’t been delivered my email was eventually answered, it said that the item had been sold out and asked me if i wanted an alternative, I didn’t. I then emailed them back a further 3 times asking for a refund. Over a week later I received a further email to inform me that my refund had been issued and that it would be in my account within 4 day. 8 days later i am still waiting for my refund 7/03/20. I have emailed every day since asking why I haven’t had my refund, NO REPLY! They are not to be trusted. Be warned! I am now taking further measures to recover my money.
Won’t go back ever
Arrived on time for my appointment
Staff condescending, rude
Waited 45 minutes whilst staff chatted with optician
Obviously staff consider customer service beneath them
Will never go back
Pines store Elanora
There are other options in the Pines
Avoid the opticle superstore
TV. Add is pathetic and annoying. Staff ignored our presence after waiting for quite a while so we walked out never to return. We wont be going back to this company better service elsewhere
Why I keep coming back
Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.
The reviewer stated that an incentive was offered for this review
Glasses out of focus
Glasses were out of focus
They were sent back but came back just the same
I could see better out of my very old pair than I could out of the new ones from optical ones
Staff no support !
Went in to get glasses for myself and wife. Wanted advice over two for one offer and the poor attempt at service was appalling. Treated like a fool for asking questions. Will never go back to that shop.
Questions & Answers
I have used Optical Super Store for many years with no significant problems. I recently had my second cataract surgery so needed glasses for reading and monitor. The salesperson convinced me that I needed two pairs of progressive glasses, one "inside" pair and one "screen/reading". I prepaid the full cost, around $380. I collected both pairs on Friday 26th Feb. I have a bad habit of losing glasses, so always use neck straps. On Wednesday 3rd March, I discovered that one lens had fallen out of the "inside" pair during a visit to a local shopping centre. (no hope of finding).
I returned to the store and explained that the lens fell out in less than a week and I would like it replaced.
The assistant was quite aggressive and denied any responsibility, quoting $85 to replace the lost lens.
I stated that it surely would be covered by warranty. She again denied any responsibility.
I have considered taking it up with Consumer Affairs (or whatever they are called now)
it seems that their service is shoddy too at the store that sold you your glasses, lesson to be earnt plenty of other optometrists that probably would love your business
Can you give a certificate of ability to drive car?
Each state in Australia has slightly different rules regarding sight testing for drivers licenses and it is advisable to contact your appropriate department to ask these FAQ’s. In NSW, if you need to undertake a full eye test to determine if you require prescription glasses to wear while driving, then you must get an appointment with an optometrist so that they can prescribe glasses as well as sign off on the document that needs to be submitted to Services NSW to complete your application for a drivers licence
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