Service is awful.
The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.
Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.
I have never had a problem
I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.
- Online store
- Verified customer
Theft - False advertising - Terrible
I ordered my Hugo Boss frames through Optical Superstore on 31st Jan 2020 and paid 75. Weeks later and only after enquiring a number of times asking why they hadn’t been delivered my email was eventually answered, it said that the item had been sold out and asked me if i wanted an alternative, I didn’t. I then emailed them back a further 3 times asking for a refund. Over a week later I received a further email to inform me that my refund had been issued and that it would be in my account within 4 day. 8 days later i am still waiting for my refund 7/03/20. I have emailed every day since asking why I haven’t had my refund, NO REPLY! They are not to be trusted. Be warned! I am now taking further measures to recover my money.
Won’t go back ever
Arrived on time for my appointment
Staff condescending, rude
Waited 45 minutes whilst staff chatted with optician
Obviously staff consider customer service beneath them
Will never go back
Pines store Elanora
There are other options in the Pines
Avoid the opticle superstore
TV. Add is pathetic and annoying. Staff ignored our presence after waiting for quite a while so we walked out never to return. We wont be going back to this company better service elsewhere
Why I keep coming back
Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.
The reviewer stated that an incentive was offered for this review
Glasses out of focus
Glasses were out of focus
They were sent back but came back just the same
I could see better out of my very old pair than I could out of the new ones from optical ones
Staff no support !
Went in to get glasses for myself and wife. Wanted advice over two for one offer and the poor attempt at service was appalling. Treated like a fool for asking questions. Will never go back to that shop.
Life changing! For all the wrong reasons!
Pathetic service, treated like a child, l was told I must be putting my glasses on top of my head, when if knowing my prescription it’s the last place I would put them!Substandard product. 8 week wait between 2 warranty issues for work safety glasses
Will NEVER go back!
I went to see the Optometrist at Stockland Optical Superstore in 2016 because I had laser surgery done for narrow angles in both eyes in 2015 while living in Canada … I was given a new pair of glasses and was told everything was fine. I went back in the following year (Dec. 2017) because I was unable to read the street and road signs while I was driving and most things were out of focus. She examined me and said that nothing had changed and that was the best she could do for me…confused I again told her that everything was out of focus and I wa...s unable to read or see the road signs while driving. She got very huffy and said “Well that is the best I can do for you! You have to expect that when you have cataracts”…CATARACTS??? What are you talking about what cataracts??? I don’t have cataracts??? Well, she said, you have the start of cataracts in both eyes and this is the best we can do, you can’t have new glasses, your only option is cataract surgery!!! Devastated I went home…I have spent all this time not being able to see, until I saw an add on TV for Richard Watt…so guess what!!!! I have new glasses and they have given me more time before I really do have to have cataract surgery!!!!! Would have been nice if she had of told me that I had cataracts in the first place, and telling me that surgery was my only option was just B S! she should have said that this was out of her league and advised me to seek help elsewhere... When it comes to our eyes, see a proper Optometrist and not these so called superstores...you get what you pay for!
The store was ok. Staff were alright but it was the price I couldn't get over. One pair of bi focal with transition lens and the cheapest frames was $318.00. After I had mine ordered my husband went to OPSM to get a new pair for himself. His eye test bifocals and drops in the eye were $30.00 and his frames $50.00. After the $318.00 they now want $20.00 to put the drops in. How do two optometrists vary so much?
Waste of money
I bought my specs from the Kippa Ring store 7 months ago. They seemed fine at first but that didn't last long, esp coz I have nerve damage due to a congenital brain condition. I went to OPSM for a second opinion coz I bought glasses from them before, & they told me that the left lens was weak & that's my good eye. I gave Optical a copy of the script from OPSM & they said there's nothing they can do about it. I didn't want a refund I just wanted glasses coz I can't see without them but all they seem to care about is money. They stuffed up my script & now I have to suffer for another year. Cheap but crap glasses. Never using them again.
Terrible rude staff at elanora not the first time I’m never going back
The staff were condescending the first time I went, but thinking the glasses looked ok I persevered and booked an eye test online.
I was a few minutes late as it was a busy day and I couldn’t get a car park and am slow to walk being disabled. They wouldn’t listen to my reasons and cancelled my appointment without offering another. The staff were rude and unhelpful rolling their eyes when they thought I wasn’t looking. Truly AWFUL experience that I wouldn’t wish on my worst enemy I will never set foot in that store again and nor will my friends or family.
Called to make an appointment. Was offered cancelled appointment that day which I took. Arrived 7 minutes late to find my appointment had. Wen given to someone else. Wasted journey ( on my lunch break) no phone call, no offer of another appointment. Lost business.
I am a single income pensioner so new glasses are a serious purchase for me. Sadly, I chose to return to Optical Superstore because Mt Sheridan is where I shop and the only spectacles shop in that centre is the Optical Superstore. I knew there was a risk as I have had two previous purchase fails at the other Optical Superstores in Cairns.
I thought perhaps being a new store the frame quality may have improved but that is not so, these frames rusted and have not lasted even 5 months, painful to wear and I'm sad to say even the lens are very un...
Excellent outcome from my poor choice of frames
Recently it was time for eye test and new glasses. I've been an Optical Superstore customer for many years and went to the outlet at Knox Shopping Centre, Melbourne. I always buy two pairs of multifocal glasses one of which has transitions lenses. This time however my choice of one set of frames with very wide and dark coloured arms was unwise. There was always a shadow on the lens and it seemed a bit like looking through a tunnel. Wearing my old glasses I spent a few weeks considering options and decided to buy another new pair and write of...f a poor decision. Last week I picked them up and yesterday returned for a slight adjustment to them. Lunchtime was not too busy so I told my sad story to Pam who encouraged me to go home, get the poor choice and bring them back as maybe they were wrong size or could be adjusted. Did so and when I returned and they were checked I was told I could select new frames and they would be replaced free of charge. I am so very pleased with this offer as there was no fault with the glasses, just my choice. All the staff are friendly and helpful but I would like to mention Kath who helped with my first appointment and Pam who helped my yesterday. Wonderful service and attention and I thank these ladies and Optical Superstore very much.
Complain about service
My husband had an appointment at the Southport store to have his eyes tested 20th July. On arrival was told there was nobody there to test them. He has got terminal cancer and it was a big effort for him to get there from Helensvale. Service not good enough, we won't be back.
Staff with Attitude
I have ordered Contact Lenses for the last three years and today there was an issue with the website so I called the Capalaba Store. Natalie informed me that she could order them in but that as my prescription expired on the 1st of July, I must have an eye exam. I informed her that I don,t need a prescription on the online store and she informed me that I do. The issue is that when I told her she was misinformed, she frankly stated she is not and I am welcome to go back to the website and try and if I get away with it then good luck to me. This type of attitude is uncalled for and I will look to take my business elsewhere.
Ok service and eye exam but absolutely terrible glasses and lenses.
Both my wife and I went into the Booragoon store and selected frames and had eye tests. My wife's lenses lasted three months and are scratched and unusable...the frames are hopeless and unserviceable. My glasses are similarly useless with the added fact they don't focus on what I wanted them for..too late so sad. Overall, this years experience with them is 100% worse than we had last year...otherwise why did we go back? Very disappointed with the product and recommendations. Whatever happened between the last year and now has clearly impacted on their ability to provide an acceptable product... we won't be returning.
Questions & Answers
If I purchases glasses through you what happens if I have a problem with the glasses? How long will you fix them?
Can you give a certificate of ability to drive car?
Each state in Australia has slightly different rules regarding sight testing for drivers licenses and it is advisable to contact your appropriate department to ask these FAQ’s. In NSW, if you need to undertake a full eye test to determine if you require prescription glasses to wear while driving, then you must get an appointment with an optometrist so that they can prescribe glasses as well as sign off on the document that needs to be submitted to Services NSW to complete your application for a drivers licence
Anyone had issues with lens coating its like its peeling off?
No, but mine wore off just through normal every day wear, and cleaning. (I can be vigorous with a cloth)
If you have purchased a lens coating that eliminates reflection, then there are a few things that you need to do so that the coating can last longer. Firstly, clean your glasses with ingredients that are pH neutral, non alcoholic, ammonia, or acetone based as all these things will break down the coating. Never use hot water and soap and never leave your glasses directly in a hot environment (eg dashboard of car). These will destroy your glasses. Use tissues that Don’t have oils or fragrances to wipe the lenses, microfibre cloths are ok, provided they are clean and NEVER use your clothes to clean your glasses.
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