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The Photobook Club

The Photobook Club

3.2 from 178 reviews · View Statistics
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Reviews

  • Rates and Fees
    4.7 (29)
  • Job Satisfaction
    4.6 (28)
  • Timeliness
    4.6 (30)
  • Product Quality
    4.1 (54)
  • Return Claim MadeYes (1) · No (52)
  • Customer Service
    3.8 (49)
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Reviewer Photos & Videos

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Heather
HeatherGreater Melbourne (Inner), VIC

Yearly calendar so personal love it to actually do something with photos we take but don't develop anymore!

published

Great way to get pictures off phones. Such a great gift for my mum and mother in law. They love them. Quality is wonderful and there was help when i needed it while creating. Thank you very happy ;-)

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Heather,
Thank you very much for your lovely review and support, We really appreciate it!

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The reviewer stated that an incentive was offered for this review

Freda Fischer
Freda FischerBrisbane
  • 3 reviews
  • 2 likes

Good quality product

published

I have been using the Photobook Club for some years now and am pleased with the photobooks, calendars and canvas print I have had done. The one time there was an issue with a photobook they helped me sort it out and gave me advice on how to prevent the same issue occuring again - it had been my fault. I find the software easy to use and staff always helpful when I ring. My family love the photobooks too. Thanks

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Freda,
Thank you so much for your lovely review and support. We really appreciate it!

Similar opinion? Write a review on ProductReview.com.au!
Liz
LizSydney, NSW
  • 3 reviews

Not recommended on several fronts

published

As I have said before I will never use Photobookclub again. The quality of the photos was not up to scratch and even when I asked for them to be redone, they were no better. I have used other Photobook companies for much better result. Also, Photobookclub insist on displaying their logo/barcode prominently on the photobook and refused to remove it. Thirdly, I have unsubscribed several times and still I get emails asking me to reactivate. I do not recommend them.

Rates and Fees
2/5
Job Satisfaction
1/5
The Photobook Club
Sophie G.The Photobook Club
Liz
Liz

Removing the logo/barcode certainly was refused in 2020. I don't recall being given the option of paying to have it removed, but I would have objected to that too. But as mentioned, this was only one of my complaints.

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Dad & Mum HV Zoo plus Canberra Floriade trip.

published

I was thrilled with both 60 page photo books as were my parents, who received them for Christmas 2021. The whole process went smoothly and the finished products were beautifully presented. Thank you Photobook team!

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Vicki,
Thank you so much for your lovely review. We are pleased to hear that your parents liked their Christmas gifts. We appreciate your support!

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gazza48
gazza48Central Highlands and Goldfields, VIC
  • 8 reviews
  • 2 likes

GREAT PRODUCT AND SERVICE

published

I have always used ThePhotobookClub for my photobooks and have never been disappointed in both their product and customer service. One year I had an issue with some colour in the reproduction process and they immediately rectified it with a new book. Today I messed up with the amount of pages and called and yet again they have turned my mistake around and I now can do another book with those 60 extra pages I did not do! Having been a supervisor in the airline industry for 19years, customer service is all you have to keep you ahead of the others. That is what the team member has done for me....great customer service and I still have another 5 books to go which will of course be done with them....

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Thank you very much for your lovely review and ongoing support. We really appreciate it!

Similar opinion? Write a review on ProductReview.com.au!
Sue
SueIllawarra, NSW

Excellent service for a mistake I made

published

I combined two vouchers in order to buy two copies of a book but I made a mistake and only ordered one. I rang The Photobook Club and explained what happened. They immediately said that they would print the other book and send it to me. A very satisfied customer.

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Sue,
Thank you very much for your lovely review and support. We really appreciate it!

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late dispatch of order…

published

I ordered 3 packs of fridge magnets on 23.November 2021. One pack was printed and sent on 25.November 2021. Two packs where still not sent on 1.December 2021. I phoned to inquire on the status of my order and got a patronising lecture on photobookclubs 2-7 day order process ! I phoned on day 8. I was put on hold and amazingly I was then told the order was shipped today, on the 8th day, the day I phoned. The order therefore arrived too late for the event it was meant to. Not happy about that or the patronising lecture from your employee

Rates and Fees
4/5
Timeliness
1/5
The Photobook Club
Sophie G.The Photobook Club

Hi Erica,
Sorry to hear about the issue with your order. If you require any further assistance please feel free to contact chrisanthy@photbookshop.com.au and they can assist you further.

Erica
Erica

far too late

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Beautiful quality and fast delivery

published

Once I got into the swing of the program it was easy to use, the photos on the hard cover look great and the colour throughout the book is amazing. Very happy.

Incentivised Review No
The Photobook Club
Sophie G.The Photobook Club

Hi Rebecca,
Thank you very much for your lovely review and support. We really appreciate it!

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Julie
JulieWide Bay-Burnett, QLD
  • 2 reviews
  • 1 like

Very good service and product

published

Have been using Photobook Club for years -my photos come out well -colour has always been good -downloading is very fast and books do not take too long to be made up and sent back to me. Have told several friends to try photobook they are happy saying it is easy to use and quality is good - Their specials are excellent and the offers are regular making it very affordable to keep making photo books - price is very good- plenty of sizes to choose from as well

Job Satisfaction
5/5
Timeliness
4/5
The Photobook Club
Sophie G.The Photobook Club

Hi JUlie,
Thank you very much for your lovely review and support. We appreciate your ongoing support!

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Yvette
YvetteSydney, NSW
  • 4 reviews
  • 1 like

Love my stubby holder

published

I ordered a personalised stubby holder. Looks fantastic and I'm really pleased with it. I will definitely purchase more personalised gifts in the future. It was easy to navigate the website and upload photos. Highly recommend.

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Yvette,
Thank you so much for your lovely review and support. We really appreciate it!

Similar opinion? Write a review on ProductReview.com.au!
Marilynn
MarilynnRichmond-Tweed, NSW

Happy but disappointed as well!

published

I was happy with my small book ordered 0r compiled as soft cover & to my surprise given the hard cover as a gift to me. Although I had gone thru previews & had my husband re check it I found 3 spelling mistakes obviously my mistake! Which was disappointing, Could all mistakes including spelling be built into the preview to alert the customer of their mistake not just outside borders & frames or other features please.

Rates and Fees
5/5
Job Satisfaction
4/5
The Photobook Club
Sophie G.The Photobook Club

Hi Marilynn,
Thank you very much for your lovely review and feedback. We will definitely take it on board. We appreciate your support!

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Janelle
JanelleSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Amazing price and quality!!

published

The photobook Club is amazing value and quality. I've been using it
for over 15 years. Photobooks, calendars, canvases, fridge magnets etc.
Always checkout voucher prices. You always have 6 months to complete
project. Always great prices!

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Janelle,
Thank you very much for your lovely review and ongoing support. We really appreciate it!

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Great quality photo book and fridge magnets

published

Very easy to make photo book. The quality was great and was received very quickly in the mail. The fridge magnets were great too. Will buy more in the future.

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Nic,
Thank you very much for your lovely review and support. We really appreciate it!

Similar opinion? Write a review on ProductReview.com.au!
Lorraine
LorraineGreater Melbourne (Metropolitan), VIC

My calendars are great!

published

I have made many photobooks during the last few years but this time I ordered 6 calendars of favourite overseas holidays and I'm absolutely thrilled with the results. Thank you very much Photobook. I'll feel very proud to give them away at Christmas.

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Lorraine,
Thank you very much for your lovely review and support. We really appreciate it!

Similar opinion? Write a review on ProductReview.com.au!
Robyn Pope
Robyn PopeMelbourne
  • 2 reviews
  • 1 like

Amazing creation for amazing value

published

I made two xmas Photobook presents for two couples that we went on the same holiday with...easy to vary the photos, good quality pics using smartphone photos, easy upload and quick delivery.

Rates and Fees
5/5
Job Satisfaction
5/5
The Photobook Club
Sophie G.The Photobook Club

Hi Robyn,
Thank you very much for your lovely review and support. We really appreciate it!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Questions & Answers

Garth P.
Garth P.asked

i use two folders to build my photo book . some how they became combined resulting in many photos becoming blurred . I have separated the folders, if i reinstall the photos they become ok .
Is there any way of rectifying this issue, with out having to handle the issue individually?
Garth

3 answers
The Photobook Club
Sophie G.The Photobook Club

Hi Garth,
Are you using the online designer or the desktop software?

Liz
Liz

Sorry, Garth. I really don't know the answer. I didn't have that particular problem. I do know the software doesn't like the photos being moved from their original spot, and if you've separated the folders after putting them into the software, it probably sees them as being moved. I suspect you'll have to either reinstate the photos into the original folder or reinstate each photo individually.

Freda Fischer
Freda Fischer

Hi Garth, I found it difficult to fully understand your issue but I'm guessing that after you loaded photos into the photobook you must have moved them from the folder the photos were in on your computer when you loaded them into the photobook. If you move the location of the photos on your computer then you will have issues in your photobook. They must stay in the original folder in your computer until after you have loaded up the photobook onto the website and ordered it.

Robin
Robinasked

Can I make one of your photobooks using an Apple Ipad

4 answers
Maria
Maria

I have never used my iPad so not sure. As long as you can download the software on your iPad you should be able to do it.

kevin
kevin

Not sure, we used a computer

The Photobook Club
Sophie G.The Photobook Club

Hi Robin,
You can use the iPad to create a photobook on the online designer. It may be a little slower though. We always recommend using a PC when available but yes the Ipad should be fine.

Barbara
Barbaraasked

Hi I trying to download on to an Apple laptop.. it will not allow me is there something extra you need to do .. it keeps saying it is a security risk..
Thank you Barbara

5 answers
Photorecce1
Photorecce1

Hi Barbara, Apple are ultra cautious with software they allow onto their systems and so you may often get messages warning you of potential risks with software that has not been specifically approved by Apple themselves. I would imagine it costs a fair bit to have Apple verify your product and so many organisations who are not "selling" their software may not be able to justify the cost.
There should be no difference in running the Photobook Club software on either a laptop or desktop machine (iPads are of course a whole new ballgame). I run the Photobook Club software very successfully on my iMac and I have friends who run it on their MacBooks.
Usually if your MacBook is warning you of potentially risky / non vetted software you will be given the option to continue with the installation by disabling the "warning system" for a one off instal. Obviously beyond that point you've crossed the safety barrier! I would never, and I do mean NEVER instal anything sent to me by an organisation I didn't know, but given that I know who Photobook Club are and I have checked I'm on the correct website before downloading, I had no hesitation going ahead. Good luck and many happy Photobooks.

Barbara
Barbara

Thank you for getting back to me.. even if I try and ignore it won’t let me load.. I thought that there might be something extra I needed to do... all my friends, have loaded it, from a photo book group, but none of them have macs... batbara

Barbara
Barbara

Hi this is the problem... . when you register and click download, you aren’t prompted to download the file, on chrome and safari.

It just goes back to the registration page with no option to download the file
Thank you Barbara

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