- Verified customer
Excellent photo books, but very flimsy calendars
The soft cover and hard cover photo books are excellent. Very impressed with the quality of the photos. The software was a bit challenging, though. They really need to simplify the editing processes.
I made up a 2020 Double A4 Hanging Calendar. The photo quality is excellent, but the paper is very thin and not suitable for hanging. Last year, I used BigW Photo's to make a 2019 Double A4 Hanging Calendar and it was much better quality, being printed on sturdy cardboard with a spiral binder. The BigW Photos (and Harvey Norman Photos) calendars are significantly better quality than the Photobook Club calendars.
Appalling delivery service. Xmas gift still not arrived!
I have been using Photo Bookclub for many years and always been happy with the product. However, their delivery service is appalling.
I ordered 3 items as Christmas presents and had them submitted before the deadline (end of November). To this stage (30th December) my products have not been delivered so a couple of family members missed out on receiving their gift. According to Photobook Club, they were dispatched almost 3 weeks ago (11th Dec). I live in Perth, but even so, nothing I have ever ordered online has taken this long. To make matters...
Sturdy and reliable
I have been using Photobook Club since 2012 after swapping from another similar company. I have enjoyed the quality of their photobooks and have used a variety of the ranges of them, from soft cover to pro-photo hard cover books. I only purchase the items when they are on great sale. I generally get the item ready prior to purchasing the voucher so that the busyness of life does not mean I go beyond the 6 month time frame of the voucher. Any time I have had concerns with the printing of the book, it has been a little arduous in seeking correcti...on (purely due to the nature of working with an online company), but it has been attended to and the corrections have been great. I have recommended Photobook club to many others. However, I would not recommend this service if you are not creative in nature and do not have time or the patience to learn to use a new computer program.
Do not buy !! Terrible
Do not buy from here!
- my order was placed mid november.
- multiple emails to them & ignored multiple times, when they did reply, it was generic crap.
- items still not posted to date & wont be here before christmas which is in 5 business days - because according to them 7-14 business days is what is needed for postage times.
- ordered 2 weeks before the christmas cut off & guaranteed delivery if ordered before dec 1st. Ordered 2 weeks before that.
- their confirmation email even states production is between 2-7 bussiness days, with posta...
If I could give negative stars....
Ordered with plenty of time to arrive based on the 4-7 business day production estimate. 3 weeks later, still in production! Emailed customer support a number of times and they dont have the decency to respond. Definitely DO NOT RECOMMEND this company!
Wonderful service, prompt
Processed another photobook of our recent holiday abroad. The software is even better than last time, easy align tools and easy to size the photos on the page. When all together, loaded up the book cashed in the voucher without issue. Had a query about the bonus points, customer service was excellent, polite and swift. Nothing but praise for this company.
Great reminder of a wonderful holiday
Once again I am delighted with the quality of my photobook. Easy to use software and a quality finished product. I can't wait to get on with the next one, and the frequent voucher sales make thjs a very reasonably priced photobook.
What a shocka!
Purchased a Scoopon voucher and tried to redeam. The website basket hasn't accounted for voucher and has asked me to pay more money. When I started again, it refused my voucher code and says I need to pay another $10 to reactivate!! Tried phoning the company many times, I'm either cut off or redirected to leave my number...needless to say I'm still waiting for someone to get back to me. Very bad in every way. Take my advice & stay right away from this business.
Service level has slipped
After 20 plus orders one could say I am a loyal customer of The PhotobookShop Club.
That loyalty and satisfaction with The PhotobookShop Club is quickly disappearing. Their claim that your order will be processed in 2 to 7 business days is false. Totally false.
Was better then I expected!
My first time buying from them and had used a discount voucher, the design software was pretty easy to work out, they replied back to any questions I had regarding the Calendars and the delivery was faster then I expected. Overall I would buy from them again!
Worse Company to deal with
Purchase a special from Groupon and have been trying to work out their website to do Xmas ornaments it has taken me a week and l have gotten no where
Tryed to get a refund cause l have had enough and l am getting the run around badly
Please don’t buy from this company
Most painful experience of my life!!!
Bought a discount voucher and once started instantly remembered from a previous experience that I promised myself I’d never put myself through this again. Literally contracted AIDS from trying to sort this rubbish program out. Continually times out whilst trying to load pages and have to manually restart computer. Never ever again - kill me now!
- Verified customer
Absolutely terrible. Very poor quality, very slow delivery
I have purchased 50 customized mugs for an event. They have been advertised as 2-7 days turn around time. I placed the order on the 31.01.2019 and was assuming by latest the 10.02.2019 i would have the items. Big mistake, the order showed up on the 19.02.2019.
Out of the 50 mugs, about 30 had misprints mainly on the edges of the images. The images were blurry and of very poor quality. I am ordering and buying photo mugs regularly and so far have used Snapfish, Vistaprint, Kmart, Harvey Norman, and a few others but the photobookclub ones are of by far lowest quality and i would definitely not buy again from there, no matter how cheap they are it's still to expensive for this kind of quality.
Not great sevice if something goes wrong
I have used this company many times before with no problem, but this time had a bad error come up on page 70 of a 100 book wouldnt let me do anything, contacted them the guy i talked to wasnt really interested in helping me, just wanted me to log him into my computer (who would let an unknown onto their computer, you dont actually know what he is looking at) and he kept putting me on hold, then got angry with me cause i wouldnt tell him my password, so you can understand why i have gone to another company
This company and their products are worth everything !
This is not the first time I have been using their services. I already have a few photo books, canvas and a calendar. The programme is very user friendly I can watch when my delivery is coming and the packaging is great- never had anything broken or scratched. The colours are great and generally speaking I am very glad I found them on the internet and started using their services. Thank you again for making my memories last forever:-) having photos on your USB drive should always be only a back up:-)
I have been a customer for a number of years with no problems then I did a book, 3 copies as 2 were gifts, when they arrived most pics were too dark so i contacted them, I had a great response they offered to reissue my voucher so I could re do the books & told me to make sure I did auto correct & to alter the brightness & contrast on any darker pictures. i needed to do this as the pictures were from 4-5 different devices. I was a lot happier with the result of doing this although it does take time to do to every photo but the result is worth the effort.
- Verified customer
Production time is a joke. Customer service is even worse
I purchased two items with a 2-7 business day production time frame. 24 days later and my items are still showing as in production. I have tried calling countless times and no one ever answers, I have sent emails too however no one has replied. An utter waste of money as my items will not arrive in time despite my allowing more than enough when ordering.
- Verified customer
Long time customer, never again
Long time customer, almost 8 years now. I have never had to contact them about my orders. Don’t believe their 7 day processing time and don’t bother with express post. They will not fulfil their promises. Put my items on hold because they thought there was an issue, which there wasn’t and they didn’t even bother to contact me to fix this proposed issue.
When telling them about the issues, the customer service are robots and don’t help you.
Long time customer no more.
Never been so disappointed with a company after ordering from them for so long.
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Questions & Answers
I am having trouble adding more photos to the libruary .. I select from desk top and it looks like its down loaded, but i cant find where they are going if they are going to the current project I am working on
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