The Photobook Club

I have just received my latest photo book and it looks magnificent! Thank you, Photobook Club for your high quality products. I've used your service previously, and the results are always excellent. The flexibility of the software allows me to create the ideal photo book, and your printing and production. Show details ·  3

I wanted to create a photo for an occasion. I would post a copy of it, but I cannot risk the recipient stumbling across this review and spoiling the surprise. Anyway, my project was simply a framed triptych. I'm delighted with the result: true colours, solid framing, item arrived in perfect condition. Show details ·  1

A friend introduced me to Photobookclub. It takes time to put it all together and of course you can spend an inordinate amount of effort getting it perfect but even with my own imperfections the books look great, always come promptly and are good value. I have also used the helpline a couple of times and everyone has been super helpful so thank you Photobookclub ! Show reply

My last experience with The Photobook Club is so bad beyond belief!!! It has been over a month since I ordered my book and after 7 chat on the internet and over phone conversations about the whereabouts of my order I still don’t have my book. I’m and constantly told it’s in production and no one can give me an ETA!! I’ve asked to speak with a… Read more

manager but there aren’t any available. I asked for compensation as this was a birthday present that I meticulously over a long time put together but obviously missed the deadline so I’ve had to go out and purchase another gift. I don’t know what to do?? They have taken my money and aren’t producing the product. I have produced over 60 books with them but this special HD Flat very expensive version seems to be a real problem to them. They will not disclose what the problem is just lie that this needs special care ! One month!!! Seriously!! If they had that on their website to say it will take months to produce I would not have gone with it but they say 7-10 working days .

I had such high hopes getting my books printed by this company. Two of my first four books had incorrect covers and I was happy that they offered to reprint. I have now been waiting four weeks for these reprints & two other books I ordered. I have been told by several customer service staff that my order is packed & ready to ship & yet nothing has… Read more

happened in the week and a half they have been saying this. I am at a point where they are no longer replying to my emails. I spoke to someone today who assured me he would call back, but still hasn’t. It is so disappointing as I have 8 books currently waiting for printing in their system. I am at the point now that I don’t expect to ever see them.

Still waiting … – It has now been 10 weeks since I placed my order with Photobook Club for a high definition photo book. After receiving many excuses for the delay, I was informed five weeks ago that there was an issue with the paper supply for these books and that the paper should arrive within four weeks. After speaking to a customer service rep a few days ago, I… Read more

was told that they are working through a backlog of orders from last year. When I placed my order for my book back in January, they would have known there were problems with supplying the orders for high definition books within a reasonable time frame but still advertised that books would be received within 5-7 business days and still accepted my payment for express post. Photobook Club are still selling vouchers for the high definition option to customers who don’t realise it may be quite some time before they receive the books they order. There should be a note on their website informing customers who wish to purchase this option informing them of production delays. Communication throughout this time has been poor - customers who have spent good money expecting timely delivery of their order should be kept in the loop if there is an issue. All communication has been initiated by me and several emails have been ignored. I’ve purchased many excellent classic photo books from this company over the years but this experience has been unsatisfactory.

The canvases I had printed by Photobook Club were fantastic. I've been using Photobook Club for many years for the printing of photobooks, canvases, calendars and mugs, and I have never been disappointed. Their prices are reasonable, printing is professional, delivery is efficient and customer service is excellent. Show reply

Another fab album. Quality, service, ease of use made for a wonderful album. I’m a big fan of big and beautiful so chose the large landscape lay flat. It’s amazing. I still prefer gloss over mat. Thank you team PBC Show reply

My wife completed a beautiful graphic jigsaw puzzle of a cat's head. We wanted it as wall art but the cost to frame it would have been $200+. So instead we carefully photographed it and had Photobook Club produce it as a canvas. An excellent job which looks great on the wall and it arrived quickly - safely too. Thanks Show reply

I have used The Club to produce about a dozen different photobooks over quite a few years, mostly the 30x30cm layflat range. I have found the whole process delivers a great product. When I experienced a quality problem with the absolute layflat product (the option with no spine recess) they replaced the books free of charge and with minimum… Read more ·  1

drama. It does take a while to get clear in one's mind the difference between the online composing tool vs using the software downloaded onto one's PC (the latter is much more comprehensive and flexible). Also I found the website guidance confusing in terms of the product format selection at the time of setting up a project (ie selecting from options ..classic layflat, standard, absolute, HD etc) vs the type of voucher purchased. The voucher product description typically doesn't exactly match the layout format options available at setup, ....but it all works out at checkout. Speaking of which, another thing that takes a bit of getting used-to is the checkout when you use a voucher. Basically one has to ignore the $ values that pop up as one progresses through the checkout process - at the end the voucher converts to zero the project cost, even if the voucher value does not match the price that appears during the checkout. In terms of delivery times, I am happy to wait whatever production and transport times are needed. The books seem to arrive in a timely fashion with appropriate email advice of the in-transit item In summary, once one gets accustomed to the way the projects are designed and produced the quality of the end product is super!

I've used this website several times. Back in 2013 I printed 5 copies of an album. And last week, 2 albums. Ive found the website fairly easy to use across multiple desktops and redeem the vouchers bought on the EOFY offer. The quality of the albums is excellent. Pictures are crisp, paper is good quality and the binding has lasted without falling apart. Great pricing. I highly recommend this service and will continue to use it. Show details ·  1

I have just received my latest photo book and it looks magnificent! Thank you, Photobook Club for your high quality products. I've used your service previously, and the results are always excellent. The flexibility of the software allows me to create the ideal photo book, and your printing and production results are outstanding. Highly recommended! Show reply

I have been using Photobook club for over 15 years and have done many photo albums, calendars, fridge magnets and canvases. The quality is great and always happy with the finished product. Janelle Show reply

Very personal gifts – Great value for money personalised phonebooks. The ability to create unique presents for friends and family is special. It certainly solves the problem of what to buy!! Software is free and easy to use, but I'd suggest doing a cheap little project first just to get the hang of things. Show reply

Love it! – Have been using The Photobook Club for years and absolutely love it! Always great quality, prompt compilation and delivery. Thank you Photobook Club! Show reply

Absolutely Recommended – Recommended -- Fantastic books I have produced and printed >50 books over 10+ years. All were beautifully printed. I have never had a problem that the helpdesk hasn't resolved successfully. Show reply

Have ordered and received many albums and calendars – After every holiday I order and create a photo book, they are of a high quality, service and arrival time is outstanding highly recommended make great memories Show reply

recomended – I have used these folk for years now. They always come up trumps. Even when I messed up my order, they put it right and even added a several extras at no charge. Highly recommended Show reply

Confuse – I like to know the difference between PHOTOBOOK CLUB and PHOTOBOOK SHOP. I have a number of vouchers, and some read to use with photobook shop even though I had bought them from you. By the way I have use you for many year love your products and recommended often to friends Show details ·  1

High satisfaction – I have placed seven separate orders with The Photobook Club. The quality production of every order along with the consistency of service and delivery keeps me coming back Show details ·  1

Product fine but production time frame is a joke – The Xmas cut off date was 4th to get your items before Xmas. I emailed them on the 4th with a question which was replied to on the 6th, so I submitted my order on the 6th. I realised I had no guarantee to get them by Xmas but given their own timeframe listed on the website there was a chance if I picked up as counting the estimated timeframe… Read more

stipulated on the website I would get my items on the 26th...which was a public holiday. So I expected my items soon after then if I could not pick up. I certainly thought I would get my items in 2023.

On the 19th I checked and it was still "in production" on the website. Pick up was allowed until Friday 22nd. I contacted the customer service chat and offered to pick it up. I was told my order was being completed "very soon". I eventually got my order on the 8th of January. While Christmas is obviously a busy time of year my order was delivered well after the given time frame, yes a few public holidays made it worse but the 8th of January is pretty late! Also it is bizarre that to get sales such as Black Friday or Boxing Day you must buy a voucher to get the discount. Why can't it be applied at check out instantly? How odd that every single transaction must go through the extra step of buying a voucher and redeeming it to get the sale price. So while I was happy with the products, the wait time was much longer than anticipated, so this review is more of a warning to time sensitive purchases.

Treasured Keepsake – Easy to use program to create the books. I wait till there is a sale on before purchasing vouchers. Top quality finish. I have always used standard post delivery and books have always been delivered in a timely manner. Show reply

Great magnets – The family love the magnets that I created for my great granddaughters 2nd birthday. She loves re-arranging some of them on her fridge at home too. Show reply