The Rattan Collective

They took my money and I never received my product – I purchased a bed from this company and never received it. I tried many times to contact them but they never returned my calls. I do not recommend anyone deal with this company. They are crooks

Do not have anything to do with this scam!!! – Absolute scam! furniture was never delivered!!!! Do not have anything to do with this company!!!!! Have reported tham numerous times

Extremely poor service – Although this review is service based and not product its important you read it. In essence I made a mistake ordering it, promptly cancelled it within 30 mins, and was told I couldn't get a refund without receiving the item, returning it back, then lose 30% in fees. Even though it hadn't been dispatched. I have spent thousands on this portal, … Read more

but now will NEVER EVER use it, and will ensure both my friends and family do not either. So a very short sighted decision by Mydeal

Scam - danger - do not purchase – Order and paid for rattan item in January 2021. Purchase price $1280. Never arrived. Still conning people on Instagram and website - can’t understand why Instagram haven’t taken down their site.

Warning! – I paid in full in July 2020 for a pre order bed base as per their rules. The order was for an October 2020 Shipment. The order never arrived. Lee never returned any of my numerous messages. In the end I had to start a charge back process with my bank after Fair Trading couldn’t even resolve the issue. In April this year I finally received my… Read more

money back from the bank. There is no phone number to call. The rattan collective are the most disreputable company. Don’t buy from them!!!

Fraudulent and government is aware – My bank did a merchant search and came out fraudulent. Lucky I paid with visa (insurance). State government issued warnings!

They take your money, then you can't contact them – We ordered petit chaise and paid 50% in October, then never heard from them again. No way to contact. Fraudsters.

Great Communication and Excellent Product – I ordered a Petit Chaise with The Rattan Collective and yes i had read reviews online that made me hesitant at first, but Lee was wonderful and incredibly helpful as I was arranging delivery of the item to a unit I was moving into that same week. Product is beautiful and so happy with it . If you are ordering an item, check the item is in stock… Read more

and not a "pre-order" item (if you are in a hurry). Wonderful service, delivery went smoothly and so incredibly happy with my purchasing experience with this small business.

Love it – I received my beautiful bedhead this morning. I am nore than thrilled with it..Delivery was prompt and it is perfect..I will definitely shop again with Rattan Collective...now I can pick my bedsides!

Do not attempt to buy from The Rattan Collective – actually make that zero stars... If only I had read these reviews before I handed over $2,800. March 2019 - Order 3 beds, paid 50% deposit, due to arrive June June 2019 - I received an auto message asking for the balance. I asked for delivery date and asked questions about freight. Received another auto message. July 2019 - asked for a refund, no… Read more

reply. Contacted NSW Fair Trading, they couldn't help. This drags out and looks like I need to go to VCAT, my next step... then JULY 2020 (yes 12 months later) I receive a refund out of the blue! Lee it is time to get off the internet and stop ripping people off!!! Im still surprised at myself for not seeing you were a SCAMMER!!! Hopefully you are bankrupt now!

Thank god I didn’t bother – Emailed these to get some more information regarding the double beds for my two growing children! I wanted a few things clarified- that was 18months ago! The owner never returned my email! I let it go! It seems that she did me a massive favour!

Do not buy – I had the same experience as everyone else. After waiting over 6 months for an order that never arrived and having several unanswered emails I filed a complaint with fair trading and CCd the owner in on an email I sent to A Current Affair telling them about the situation. The very next day I got an email from owner saying she had processed my… Read more

refund which arrived a couple of days later. If you’re not having any luck getting your money back I’d suggest doing the same- power in numbers!! Good luck!

Be Warned....... This is an A grade scam – I purchased a bed for my three granddaughter on the 5th March. We haven’t received any communication from the owner of the business. She doesn’t reply to emails, yet still posts daily on her instagram page. She has deactivated messages on her instagram. I’ve spent countless hours trying to communicate with this company, all to no avail. Please save yourself the grief, not to mention money.

Bad company, no contact details , faulty goods – If I could I would give o star rating. Bought a bed for my daughters 3rd birthday . Was delivered by the owner as we live local . The bed is faulty it’s splitting screw holes don’t match up and nails are exposed. She agreed to order me a new one arriving in june 19, 7 emails later. No response . I payed with zip pay so hoping I get a refund .… Read more

Should find out this week . And zip pay no longer support this company Heads up you can comment on her face book page

Stay Away From "The Rattan Collective " - Fraudulant Business – My husband and I purchased our daughters bed from the rattan collective website back in March 2019. Pre ordered required us to pay in full via credit card. We received an order number (via email) but no invoice despite numerous requests. All communication was via email as we discovered - no phone or addresses. The proprietor "[name removed]"… Read more

advised the invoice was in my spam or junk mail, not true. An invoice was never generated. After one email (requesting the invoice) all communication went cold. Our goods never arrived and each time we'd request an ETA we'd get an auto email reply. That's when we knew we'd been scammed. We contacted consumer affairs, scam watch, AFP, Instagram, ATO and our bank. We've been fortunate enough to get our money paid back from the bank however no other agency could help because they cannot effectively communicate with this business, only send email. A search of the business reveals their ABN but to HUB 9 PTY LTD and not registered to pay tax (we paid tax on our goods purchased) They have 35k followers on Instagram but you cannot comment on their posts. Please save yourself and don't by anything from them.

My baby has outgrown a bassinet I am yet to receive – I ordered a baby bassinet in January. Knowing my baby was due in May, I thought I was ordering well in advance. It is now almost August and I still haven’t received my bassinet. I’m under strong suspicion the company has just taken off with my money ($569). They respond to my e-mails with automated replies, each time a different reason. It has got… Read more

to be the worst customer service I’ve experienced in my life. Fortunately, I paid via Zip Pay so I do have Buyer Protection. They are in the middle of investigating my dispute claim. Fingers crossed I get my money back!

Do not buy from these people – Beyond dissatisfied. Oct 2018 I paid $3010 for 3 children's beds. Promised to be here . After receiving money I have had any generic emails sent back . Its june 2018. No beds. No response. I now am going thru consumer protection and the bank for fraud. They have no contact number. DON'T BUY anything from these people.

Zero stars – Absolute scam. Do not buy from this company. Read the other reviews. Full payment upfront, terrible communication and no concrete time line. It has now been months. Still waiting on beds.

Disappointing Customer Service – I ordered the wategos cot and it was delivered on time, actually about a month earlier than due and it is gorgeous. I found their communication to be reasonable throughout the ordering process, but it could have been better given the cost of the items. However on receiving the delivery we found that they had sent the incorrect pieces and we were… Read more

unable to assemble the cot as per the instructions. I notified the company of this via email and they called me to ask for more details and asked me to email them pics of the pieces received which I did. This was in early Feb and i am yet to receive any response back despite numerous follow up emails. Luckily my husband was able to make some adjustments and we can use the cot without issue but that is beside the point. It's disappointing as they have some beautiful items but i will be sourcing my rattan pieces elsewhere in the future and would advise anyone thinking of buying from this company to do the same.

If I could give 0 stars I would – Worst company I have dealt with, the bassinet I order in September (expected delivery was November) never arrived, no response to 5 emails from November to February so I was left with no choice but to report them to DMIRS. DMIRS closed my case because they also couldn’t get hold of them & their job is to mediate, they cannot mediate with someone… Read more

they cannot contact. Same deal with the bank, they wouldn’t respond to them either. I sent another email threatening to go to the media and then the funds arrived back in my account 2 days later but to date I have not had a single response from the company from September 2018 to March 2019. Leaving me heavily pregnant with no bassinet and $574 outlayed for something I never saw. Absolute con artist.

DO NOT BUY FROM RATTAN COLLECTIVE! – My dealings with Rattan Collective are identical to all the other people who have had a terrible experience. I have paid $2119.00 for my bed and the delivery which I purchased in December 2018 with an ETD of March 2019, this has now been extended to April, but the site states "order now for June". I have attempted to query the ETD but as with all… Read more

the other complaints receive no answer just a generic email reply. I warn everyone do not buy from this unprofessional and untrustworthy woman! I am fed up and am now proceeding to get my money refunded.

Very long wait and terrible service – Unlike others I’m aware of, I received my product but it was 6 months later than promised. I would have been prepared to wait, but the terrible customer service caused a lot of stress and worry. Before I paid, the owner was very helpful and gave rapid feedback via email. But when I sought an update on my order when it didn’t arrive on time,… Read more

absolutely no response to my many, many emails.

As I eventually got my order and it appears to be reasonable quality I can’t really say this business is a scam but there’s something not right about the way this business is run.

I would save yourself the stress and buy from another provider.

SCAM!!! AVOID AT ALL COSTS! if I could give zero I would – There is a reason you can not google review this company or contact or comment on them on social media!! They are a complete fraud! I Paid for what looked like a gorgeous cot in june 2018. Never arrived. The owner of the "business" ignores all email contact. There is no listed phone number and no way to speak to anyone. Eventually, many many… Read more

many unreplied emails later and requests for refund or at least some kind of response, and it's February 2019 and my credit card provider has accepted a transaction dispute, and I got my money back. But it is a long process. This company is a complete fraud. I know of 30+ other women who have been equally defrauded. The authorities are not interested in helping, so do yourself a favour and stay away.

SCAM!! – Currently going through NSW fair trading to get my money back. I have never heard from them since my order was approved. If all else fails, I will head to the civil and admin tribunal. They refuse to reply or contact fair trading and have refused to email or get back to me once they took my money! DO NOT BUY! Their products are nice, but its a total scam.

Awful - stay away – Keep away! I ordered a cot, and between 1-3 months AFTER the delivery due date I began to seek updates, and I got absolutely no response to my emails. It wasn’t until I threatened action and found the official business address on the ASIC website that I got a call from a private number. The owner very aggressively asked me what my problem was - as… Read more

in why did I care my goods had not arrived! She said she has dealt with fair trade and other authorities “many times” (surely this is a red flag!) and that she’s doing nothing wrong by not supplying the goods. She also said she gets heaps of emails so doesn’t respond to many (her bad business management is not really my problem!) I made it clear that without an immediate refund I would take action and surprisingly the refund came through. Very sad I had to threaten action to get a response.

A year to receive bed & borer bugs emerging – Communication was great before ordering our beds, I was helped with measurements and emails were returned quickly. After ordering and paying, communication stopped for months on end. My order was delayed repeatedly and I was only informed of the reasons for the delays after sending off emails which took weeks/months to be returned. Almost a year… Read more

later, I received the beds and was disappointed to find that it is too tight to fit our standard size mattresses into the beds. Placing sheets & blankets on is extremely difficult and requires me to lift out the mattresses on each corner and is truly so much hard work! **UPDATE** We noticed what looked like little piles of sawdust on my sons quilt cover (he has the Byron bed) and on closer inspection, we noticed lots of little holes. Turns out the bed has borer bugs all though it. These beds should be going through quarantine. I am extremely disappointed with this company

AVOID the rattan collective - they are CROOKS – Paid for the bed and after the delivery period had well and truly passed I emailed them every couple of months for an update. After a year of not getting a single reply to my emails I threatened to take legal action and only then did I get a nonsense email where she blamed the manufacturers in Bali and didn’t take any of the responsibility. Super… Read more

frustrating especially when you see the item you paid for a year ago plastered all over their Instagram page. I think some stores stock their stuff- would definitely recommend buying or ordering through them instead of ordering directly from Rattan as you’ll probably get better service and an actual product at the end of it all.

Stay WELL away - The Rattan Collective is registered to HUB 9 PTY LTD – We purchased a rattan baby change table and the website had shown delivery included. We then were contacted by [name removed] to say it would be an extra $71.50 for delivery. Obviously we were annoyed about this but we were given the option to pay the additional shipping fee or cancel for a refund. We decided to cancel the order. Since then all… Read more

correspondence has ceased. They will not return our email and have gone silent.

As my better half made the purchase and told me of the issues after the fact i looked in to the company a bit more. There is no phone number which is a red flag, i also notice on there instagram account they have turned of the ability to leave comments as i am sure by reading the reviews here there would be a lot of negativity.

HUB 9 PTY LTD (ABN 52 118 580 322) is the company with The Rattan Collective trading under it. What is also interesting is that HUB 9 is NOT registered for GST though we were charged GST. On the surface this may point to other handed activities which i am sure the ATO may be interested in looking in to.

We have lodged a Fair Trading incident which is being investigated and from what i understand, this company is not a stranger to this sort of activity. We have also actioned a charge back with our bank to reverse the transactions.

It is unfortunate that Australian businesses in this day in age choose to act unethically and underhanded to defraud the Australian consumer.

I hope they get what they deserve.

Stay away from them.

Absolute SCAM! – If I could give this company a zero star rating I would! Emails are prompt until she has your money. Once she has your funds most communication ceases. [name removed] held our money for a total of 5 months with little to no communication on product. She has no problem communicating when it comes to threatening her customers with legal action… Read more

for trying to recover their hard earned money. Funds recovered only through bank charge back! Avoid this company at ALL costs!

BEWARE - do not purchase from the rattan collective! – This company is an absolute nightmare to deal with, and it pains me to give them even 1 star. My dealings with the store owner were lovely whilst negotiating the transaction, but she rapidly turned hostile and evasive once she had received my money. It is almost impossible to contact her, and she does not answer emails and has switched off all… Read more

comments on via her social media. I have since read the other reviews on here and learned I am far from alone in this experience!

I am one of the lucky few who managed to secure a refund, but it was not easy to do so.

Please avoid this store at all costs.

7 months late and I'm still waiting for my bed – Communication from TRC is appalling, very rarely respond to queries and if they do it is generic responses. I'm on the phone to consumer affairs and will be asking for a refund. I can't believe they advertise all over social media but are unable to fulfill any of their orders on time. I would recommend that anyone DO NOT PURCHASE from this company. 0 out of 5 stars!!!

Received faulty bassinet and communication ceased – Communication is prompt until there is a problem. I purchased a bassinet and received it when expected, however when realising there was an issue with wheels and emailing the company II received the standard automated email. 4 months later no contact and unanswered emails. Not great for a $550 bassinet.

Had to seek refund through bank – Purchased a baby bassinet and despite multiple emails, I received no product prior to my baby outgrowing the bassinet. I have successfully received refund through my banks disputes department.

Not happy!!! – Yes I ordered a $1699 bed in September due for delivery in November and still waiting. Fortunately I have had responses to my emails, even if they are pathetic excuses. Giving them to end of January before I take them to office of fair trading. Do not use this company if furniture not already in stock!! I was offered a choice of 2 other beds which are in stock but desperately want the bed I actually ordered. Grrrrrrrr!!!!

The structure of the chairs we purchased are all unique and can see that all quality I love it from the moment I led my eyes on it.