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The Reject Shop

The Reject Shop

3.0 from 64 reviews

Reviews

(17)
(13)
(7)
(9)
(18)
  • Product Quality
    2.8 (15)
  • Return Claim MadeYes (2) · No (10)
  • Customer Service
    2.8 (15)
  • Warranty Claim MadeYes (1) · No (14)


Humph

HumphSydney

  • 5 reviews

Online catalogue terrible

published

Their online catalogue has gone back the 1990s. This is a clear sign of dollars over sense and customer care.
I like their stores, they should sell online, but they should definitely allow you to read their catalogue online each week easily and in a user firstly way. It is even worse on a mobile.

Customer Service
Product Quality
Store Locationonline
Warranty Claim MadeNo
See all answers

Netty b

Netty bSouth East Queensland, QLD

  • 17 reviews

Poor quality products

published

Purchased several garden pots and spent quite a large amount in pots that have turned out to be made of very bad quality made material and all pots are cracking and are only new. Just Be careful as think I know now why it's called The Reject Shop.
I've always purchased a lot from the Reject shop so was quite dissapointed by this purchase of these pots so will now be quite cautious with future purchases in large amounts of any of their products.
Just be careful with any multiple purchases of any one product. Try one first.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
Warranty Claim MadeNo
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Faulty Product and Poor Customer Service

published

We purchased Finish Powerball Dishwashing Capsules at Reject Shop and found the capsules often turn into a gooey mess in the machine and we have to run the machine again with another capsule. We sent a photo to customer service who said the capsules were fit for purpose and it was our fault how we stacked the dishwasher. How can they say that without testing the product? and tell us its our fault for not stacking the dishwasher properly, we have only been been using a dishwasher for 40 years!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
sue

sueNortheast, VIC

  • 20 reviews
  • 1 like

Do not buy the Solar Christmas lights.

published

I have recently purchased solar Christmas lights. I made christmas balls out of the lights and have had to return two sets already. Now a third set is not working. Replaced a set with lights from another chain store and have had no issues and they stay alight all night, unlike reject shop ones that turn off around midnight.
The manager changed two sets willingly and told me he took a set home and had no problems.
I love the reject shop but have been bitterly disappointed with the solar christmas lights. Not good quality. Reject shop needs to find another supplier, as batteries in the solar panels have limited life span. Definitely not fit for purpose. Will never purchase this product again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWodonga Reject shop
Warranty Claim MadeNo
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ann h

ann hSouth East Queensland, QLD

  • 3 reviews

Faulty hooks caused hundreds of dollars damage

published

Disgraceful! purchased adhesive hooks to hang pictures. Used as instructed and all fell from the wall smashing all frames. Emailed customer service only to be told we used it incorrectly. Literally hundreds of dollars damage.

Customer Service
Product Quality
Store LocationUnderwood Qld
Warranty Claim MadeYes
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Paul

PaulSydney, NSW

  • 3 reviews

Kitchen Dish Drainer - Collapsible - Limited for space - studio apartments - Ideal

published

Mel

MelMelbourne

  • 4 reviews
  • 2 likes

Customer service very bad

published

The Reject Shop - Northland shopping centre Sunday 7.07.2019 at 12.30 pm approx customer service very bad!
Cashier rude and arrogant.she didn’t know the prices and didn’t even make an effort to listen when I was talking with her.I asked for the store manager and I was told that she is on a lunch brake but when I asked for the second time store manager appeared and sadly again bad service. The store manager even didn’t asked me where is the problem like I didn’t exist.
Bad service all around!!! Bad bad bad service!

Customer Service
Store LocationNorthland shopping centre
Warranty Claim MadeNo

phil.v124

phil.v124Sydney, NSW

Good value for money

published

When I last went, I grabbed a few items like chocolate and cleaning supplies, and was surprised at how cheap they were. Also, when I had trouble finding the umbrellas, a staff member was able to assist and she was friendly and helpful. I'm looking forward to my next shop!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHornsby
Warranty Claim MadeNo
See all answers

Dovi

DoviSouth East Queensland, QLD

  • 7 reviews

The best variety discount store

published

Absolutely love The Reject Shop at Noosa. The staff are always very friendly and helpful. Their exchange and refund policy is excellent and hassle-free. Their prices are far better than any other discount variety stores.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationNoosa Junction
Warranty Claim MadeNo
See all answers
Zainah

ZainahGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Prices on stuff not real prices

published

I had this experience with Reject Shop at Broadmeadows it's happened actually two times and different occasions where I bought some stuff from the from the store and when I proceed to the cashier they asked me for different prics. The last time I got some stuff for my cat's and when I wanted to pay the price that's marked on the stuff, they asked me to pay more as the price presented is not true.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBroadmeadows
Warranty Claim MadeNo
See all answers

Lady at checkout 100% customer satisfaction

published

I would just like to say I went into the Reject Shop on Thursday at Rockdale. A lady by the name of Doris had excellent customer service. THE BEST!!! She was extremely helpful and just had a lovely smile on her face. Thank you Doris

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRockdale
Warranty Claim MadeNo
See all answers

Christy

ChristySydney, NSW

  • 4 reviews

No staff at registers

published

Again I went to the reject shop today and had to wait so long just to be served, why is it (at roselands store) they always have 1 staff member at the cash registers? I counted 11 people in line before me. Every time I go there it’s the same thing. It’s a shame because I really like going there to get cleaning supplies and bathroom products are so cheap, but I always have to wait so long in line.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRoselands
Warranty Claim MadeNo
See all answers

kylie

kyliePerth, WA

  • 6 reviews
  • 3 likes

Good cat products for less

published

Recent trip to Reject shop netted me a fantastic cat box with round hoop for climbing through and special scratching sides. It also has danglies on it. My two kittens took to it immediately. It was $35 well spent. Also got a $2. stick with a toy on it that they liked so much they took it off me. Collars also $2.00.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Jane

JaneSydney, NSW

Rockdale store manager was so rude to my kids and I

published

I told my kids to ask someone in the aisle where the balloons were and they find this person(girl) and asked and she replied in the most ruddest way without realising I was behind them. I told her that she has to be nice and called me stupid in front of my kids. I have never been treated as poorly like that especially coming from a manager.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRockdale Plaza
Warranty Claim MadeNo
See all answers

Sorry reject shop

published

Good morning Got cash out oops sorry reject shop morale is get a receipt so you don’t make the same mistake I did. Wishing everyone a happy and safe Easter

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBendigo
Warranty Claim MadeNo
See all answers
Sandy Sweeper

Sandy Sweeper

  • 6 reviews

Fun hit and miss shopping with great surprise prices

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationVictoria Point
Warranty Claim MadeNo
See all answers

Charley

CharleyMetropolitan Adelaide, SA

  • 10 reviews

Customer service is a joke

published
Product Quality

Mirror purchase

published

I bought a mirror which is terrible
When I look into the mirror I feel dizziness because it is very bad quality .
I couldn't check it because it was wrapped in plastic. I'll warn anybody who wants to buy this mirror that it will effect your eye sight so please don't buy it.


Hedda

HeddaMelbourne

  • 4 reviews
  • Verified customer

Inaccessible, Badly Organized

published

J9

J9Greater Melbourne (Outer), VIC

  • 56 reviews

Won't use their Frankston Bayside store anymore

published

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Questions & Answers

Evie

Evieasked

where can I check if an item that I have the code number of is in stock or online?

No answers

Margaret M.

Margaret M.asked

I don’t understand how to scan my receipt .

1 answer
ben dover
ben dover

scan your receipt for what?


Tamara S

Tamara Sasked

Does anyone know if the artificial grass at reject shop is pet friendly?

2 answers
george
george

have you thought about asking the reject shop

Fired Up
Fired Up

Yes, the shop would know.


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