What a mob?
1 year ago I was conned for a very advantageous upgrade that they cannot deliver. They rang again a few days to offer another upgrade. They hung up when we challenged them on the first upgrade and told them how unhappy we were. Beware they paint a pretty picture but cannot deliver. Their sales people are not in touch with reality only have eyes on their commission.
Incorrect sales information
I purchased vouchers many years ago on the assurance that they could be used for all types accommodation, whenever I like. This is not at all correct. Assistants continue to mislead each phone call. I have never been able to use the vouchers and don't see the point of buying them because I can get the same price by dealing direct with the accommodation. Very disappointed and would like a refund .
Definite con artists - scamming my mother for another $355
22 feb 21 my mother was invoiced $355 from the Resort Club - despite her not being able to travel, and not having used any of her previous vouchers. I have rung them 4 times to get a refund and did receive 1 missed call with a message left, but it was from a blocked number so I couldn't return the call. Have written to them on their contact page demanding a refund and will update on how successful I am (or not).
17 Mar - Krissy rang me and asked for my mother to return whatever had been sent to her (membership card I think?), and she would then process a refund. I will get this actioned and see if a credit is processed.
Scam and taking this to consumer affairs
Had another call today saying I need an E account to use my vouchers, another $395, so I can use more than 1 voucher at a time. I have had these vouchers for years, cant use them everywhere and when you do, there is always a cheaper offer with someone else. the vouchers don't actually do anything. I actually want a refund for the last "$350 UPGRADE ". I have contacted consumer affairs to have it investigated.
Years ago I purchased vouchers that I never used. Since then they have continued to phone with extra offers for extra money. I have repeatedly requested that my number be removed from the list. They have not complied. They use a private number so I can't report it.
I have thousands in vouchers for what! I have a spent a lot of money with these people never again will be taken again. I have been promised so much and got nothing. What did I actually get for my money zero!
Keep hounding me.
Many years ago I foolishly signed up with these rogues who sold me a useless product that as family man could not be used on school holidays...
Anyway now they have my number they ring every 3 months despite my numerous requests to delete my number.
I have been a member for years and have recently upgraded my vouchers at a cost of $350 but when accessing the website you have to advise of dates and wait for a return call or email.
I enquired about numerous properties listed on the resort club web site in 3 different area codes with flexibility on my dates to be offered a resort that was 15 mins away from where we live. And this was the only option with little savings considering the money I have invested into this club over the past 20 years.
When enquiring about the “hot deals” you are a...
Total Waste of Money. Don’t be fooled.
I upgraded my ‘unused vouchers’ at the cost of $350 to gain a ‘Resort Club Card’ that would offer thousands of dollars discount. So far, I’ve tried to use the card twice. On both occasions I was able to book the same accommodation directly through the actual resort at a cheaper price than the resort club were offering. (And I would have lost my ‘Resort Club Dollars’.
Feeling rip off same as others regarding The Resort Club
Feeling rip off same as everyone else, caught me on a off day, I usually try ignore their calls, but got conned again, you have $3,500.00 of unused vouchers, and we have a special offer The Resort will match that and give $3,500.00 as well for life time card that’s never runs out, for all the Peppers, Mantra etc for $355.00, I am still awaiting the receipt for the transaction, took the money no card, I am still awaiting the reply to email, I will be contacting ACCC about this Barbara
Is Resort Club really just another Con?
Some years back I bought their vouchers, however, kind of forgot about them. About 18 months ago they call and tell me I have all these vouchers and could use them where ever I liked. We were at the time thinking about a trip to NZ and well we have four children and every saving counts. So I paid the then $300 to "upgrade" only to then learn there were so many restrictions on how this travel credit could be used! so I chalked it up as bad investment and moved on (after much eye rolling from my husband LOL). Today they call me and say they have ...new system and because I am at the highest member level for the bargain price of $355 I can now transfer all my "thousands" of dollars credit into a new travel card that I can use anywhere anytime, no restrictions! but its a one time offer and we cannot think about it, look at any information, or call back or have them call us back - no paperwork - just hand us the money over the phone now! So really at what point does any of this come back to me... i keep paying and get nothing? It seems like a clever con... they really should just do what they say they can do - transfer "my" credit to a card that I can use... Surely it is not legal to run a business like this?
Continually harass, stalk, and ring multiple times each day
Criminal action needs to be taken against this organization who continually harass, stalk, and abuse individual privacy. My mother is 84 years old, recovering from stage 3 cancer, and yet Tracey, the Supervisor, said she would ensure she does not receive any more calls and will be taken off the list. Jill rang again today, Tracey is her supervisor. Mum received 4 harassment calls yesterday. Something needs to be done to this absolutely disgusting Australian organization; how is it that such harassment can be allowed in this beautiful country of ours where there are so many rules that protect so many things, but not individual rights. Rosemary U.
Not happy customer
I would Not use the Resort Club for holidays, they are a rip off. My wife and I planned a holiday to New Zealand back in 2019. It was our 50th weadding anniversary . We also have a son who lives in Greymouth on the west coast of the South Island. I contacted the Resort Club for them to give a quote for accommodation, train tickets on the Trans Alpine Express from Christchurch to Greymouth and a rental car for a week in Greymouth. While I was waiting for them to come up with a quote I made some enquiries myself and got some quotes. Mine came i...n at $1400. all up. Resort Club was $2400. This despite us paying large amounts of money just to be in there club and them pestering us constantly for money. We have never used them and have not heard from them for about 18 months. Are they still in business.
Do not use them. Look at what everyone has posted before you make a decision.
Do not use them. It costs more going through them then direct or through others. They pressure sell, put you on the spot to upgrade there and then, saying it's a one time deal, all you have to do is pay an extra $350. What, pay more money to a club that does not offer value or transparency let alone being honest. They do not put anything in writing so what they say verbally can be retracted so you don't actually get what they offer, but pay them more money. If you don't agree and pay there and then, they hang up on you. Great customer relations.
Yet to see any value after over 10 years
I bought vouchers years ago and never used them and spent a fortune. I think back then the vouchers were worth $90 each and you could use one towards 3 nights. Then 2 years ago I got conned into an upgrade for $299 to the concierge class. I was suppose to get all these amazing deals and I’m yet to see one. I still get emails from the resort club but nothing special. I did take a holiday Straight after I upgraded but it was only when I mentioned that it was cheaper online did they discount by like $20. I was told today “this was because it was a...boutique resort.” Today i get another call wanting more money to upgrade. Had a pushy lady wanting me to pay $350 to upgrade to a card and it would be worth the actual $, an example that was used was what is normally $2000 I would get for $1000 and it would include school holidays. I was interested but told her I was on my way to work and could I call back? That wasn’t good enough she wanted the money now. I said I would call back tomorrow. She informed me the special may not be available tomorrow. I said oh well if that’s the case I’ll miss out. Clearly the sale has been going for a while after reading these reviews. Someone asked it earlier how about offering a free upgrade for what we already have in vouchers. Then if it is as good as they are sprooking then we might take you up on an upgrade. I have already come to the realization that I’ve wasted my money before, I’m not willing to risk it again! Without some sort of guarantee to what I’m going to get!!! Be honest!!! Show me in black and white what I’m getting! What your offering. Don’t tell me how amazing it is and then when I ask to think about it put the hard sell on! Because that’s when I’m going to run!!!! I tend to agree with most reviews that this is a scam! I am yet to see any value from this company.
I have been a member for over 20 years, probably used the vouchers twice as everytime I wanted to book on the school holidays was never successful and it was cheaper to go through wotif. Also got sucked in to upgrading every time they called,the last time exactly 1 year ago, got the speal about cruises and the new website bla bla bla with much better deals, still waiting, cost me $450. Just got a call last week about the travel card, I asked how much are you wanting to suck out of me this time $350, getting cheaper. I asked why can't you just put me onto the new travel card without asking me for more money or take it out of what I have in there instead of crediting me back. No answer. I'm waiting on a call back today. Not happy Jan !!!!
WOW so many complaints
With so many negative reviews and problems I won't be using this mob for a holiday. Seems you can get a better deal if you go on Holidays. com , Wotif ect.
SCAM OF THE CENTURY
Like so many other folks, my parents were scammed by this awful company. They continue to call even after I was told the number was deleted, they take money without permission and feed you so much rubbish on the phone. Krissy likes you to think she is helping but is laughing all the way to the bank. Block their number and change your bank details.
Resort club membership refund
I think my only options are to contact the ACC, if my mother (who speaks broken english) doesn't get a complete refund to the amount of around $700 purchased over two years, she has not used any of her point yet. If I am not contacted I will also be seeking social media awareness as I have multiple channels over multiple social media platforms. They contacted her with information relating to previous holidays she was on (breach of privacy) which was a tactic to seem "legitimatise", not sure how they even got this information?
Do not use this company
I have been a member of a resort Club for many years and I have never been able to book when and where I want. They keep calling me to upgrade and I have spent hundreds of dollars upgrading. I even went to their office on the Sunshine Coast a couple of years ago to speak to someone in person and work out what level of membership I had. I waited ages and then they said they can only talk to me over the phone so I left. Now they keep calling Me wanting me to spend a further $355 and I spoke to them once and said I had to think about it and the...n they keep calling me twice a day from now caller ID’ so I know it’s them and don’t answer. I can’t block them. Please do not call me again. I will never use you and I will take the loss of what I have spent. You will not get any more money from me, EVER!
Questions & Answers
I was scamped also told I won't have to pay anything for accommodation. Tried booking and told the caravan parks not included so to a manager she said it was covered. Still waiting for someone to get back to me. If they don't will take it further also. WHAT A RIP OFF
Hi dot. i was told caravan parks were included too. A long with cruises resorts etc. I would take it up with ACCC if you get no satisfaction after you have emailed the resort club and put your complaint in writing .
Hi I had recieved a call last Friday to upgrade my membership that I've had for about 5 years maybe more and have been very unsuccessful in using the vouchers. I spoke to Linda who reassured me that if I pay $355 I will get a travel card with $3500 credit that i will be free to use as I please but I'm a bit worried after reading your reviews today. When I recieve my card next week I will be booking 2 nights at the mantra ettalong and if my card dosen't cover the full cost of my stay I will be expecting a full refund on all funds I have paid to this company. Linda reassured me multiple times that I will be able to use this card anywhere with no restrictions or conditions and that I can book directly with the resort.
You can't book directly with the resort. My mother in law was told this too and it was a lie. You must book through the reservations line. They aren't designed to cover a whole stay, unfortunately. They're just meant to get a better deal than the hotel would offer. Please keep me updated on what happens next week. Mother in law would love to know (and so would I)
A.M is right!
The Resort Club are doing a massive drive atm, trying to increase their business.
YES you can use your card anywhere anytime.
I had the accountant Ian call me-he was so convincing he told me you will save up to 70% and $6000 Worth of vouchers.
I’m getting a refund $355 that’s all they will refund.... they’re keeping my $1000 plus waste of money.
Please keep me updated too Leonie
If you need help with anything just ask.
I've had the same experience exactly. Was told by Linda that it was for any resort/hotel that I wanted to book at.....any - Peppers, Novotel - it didn't matter where. The 'cash out' was going to pay for the total cost of the hotel. All lies. Try to get your money back! Speak to Krissy - it's the only chance you have.
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