1 year ago I was conned for a very advantageous upgrade that they cannot deliver. They rang again a few days to offer another upgrade. They hung up when we challenged them on the first upgrade and told them how unhappy we were. Beware they paint a pretty picture but cannot deliver. Their sales people are not in touch with reality only have eyes on their commission.

I purchased vouchers many years ago on the assurance that they could be used for all types accommodation, whenever I like. This is not at all correct. Assistants continue to mislead each phone call. I have never been able to use the vouchers and don't see the point of buying them because I can get the same price by dealing direct with the accommodation. Very disappointed and would like a refund .

22 feb 21 my mother was invoiced $355 from the Resort Club - despite her not being able to travel, and not having used any of her previous vouchers. I have rung them 4 times to get a refund and did receive 1 missed call with a message left, but it was from a blocked number so I couldn't return the call. Have written to them on their contact page demanding a refund and will update on how successful I am (or not).
17 Mar - Krissy rang me and asked for my mother to return whatever had been sent to her (membership card I think?), and she would then process a refund. I will get this actioned and see if a credit is processed.

Had another call today saying I need an E account to use my vouchers, another $395, so I can use more than 1 voucher at a time. I have had these vouchers for years, cant use them everywhere and when you do, there is always a cheaper offer with someone else. the vouchers don't actually do anything. I actually want a refund for the last "$350 UPGRADE ". I have contacted consumer affairs to have it investigated.

Years ago I purchased vouchers that I never used. Since then they have continued to phone with extra offers for extra money. I have repeatedly requested that my number be removed from the list. They have not complied. They use a private number so I can't report it.

I have thousands in vouchers for what! I have a spent a lot of money with these people never again will be taken again. I have been promised so much and got nothing. What did I actually get for my money zero!

Many years ago I foolishly signed up with these rogues who sold me a useless product that as family man could not be used on school holidays...
Anyway now they have my number they ring every 3 months despite my numerous requests to delete my number.

I have been a member for years and have recently upgraded my vouchers at a cost of $350 but when accessing the website you have to advise of dates and wait for a return call or email.
I enquired about numerous properties listed on the resort club web site in 3 different area codes with flexibility on my dates to be offered a resort that was 15 mins away from where we live. And this was the only option with little savings considering the money I have invested into this club over the past 20 years.
When enquiring about the “hot deals” you are a...

I upgraded my ‘unused vouchers’ at the cost of $350 to gain a ‘Resort Club Card’ that would offer thousands of dollars discount. So far, I’ve tried to use the card twice. On both occasions I was able to book the same accommodation directly through the actual resort at a cheaper price than the resort club were offering. (And I would have lost my ‘Resort Club Dollars’.

Feeling rip off same as everyone else, caught me on a off day, I usually try ignore their calls, but got conned again, you have $3,500.00 of unused vouchers, and we have a special offer The Resort will match that and give $3,500.00 as well for life time card that’s never runs out, for all the Peppers, Mantra etc for $355.00, I am still awaiting the receipt for the transaction, took the money no card, I am still awaiting the reply to email, I will be contacting ACCC about this Barbara

Some years back I bought their vouchers, however, kind of forgot about them. About 18 months ago they call and tell me I have all these vouchers and could use them where ever I liked. We were at the time thinking about a trip to NZ and well we have four children and every saving counts. So I paid the then $300 to "upgrade" only to then learn there were so many restrictions on how this travel credit could be used! so I chalked it up as bad investment and moved on (after much eye rolling from my husband LOL). Today they call me and say they have ...

Criminal action needs to be taken against this organization who continually harass, stalk, and abuse individual privacy. My mother is 84 years old, recovering from stage 3 cancer, and yet Tracey, the Supervisor, said she would ensure she does not receive any more calls and will be taken off the list. Jill rang again today, Tracey is her supervisor. Mum received 4 harassment calls yesterday. Something needs to be done to this absolutely disgusting Australian organization; how is it that such harassment can be allowed in this beautiful country of ours where there are so many rules that protect so many things, but not individual rights. Rosemary U.

I would Not use the Resort Club for holidays, they are a rip off. My wife and I planned a holiday to New Zealand back in 2019. It was our 50th weadding anniversary . We also have a son who lives in Greymouth on the west coast of the South Island. I contacted the Resort Club for them to give a quote for accommodation, train tickets on the Trans Alpine Express from Christchurch to Greymouth and a rental car for a week in Greymouth. While I was waiting for them to come up with a quote I made some enquiries myself and got some quotes. Mine came i...

Do not use them. It costs more going through them then direct or through others. They pressure sell, put you on the spot to upgrade there and then, saying it's a one time deal, all you have to do is pay an extra $350. What, pay more money to a club that does not offer value or transparency let alone being honest. They do not put anything in writing so what they say verbally can be retracted so you don't actually get what they offer, but pay them more money. If you don't agree and pay there and then, they hang up on you. Great customer relations.

I bought vouchers years ago and never used them and spent a fortune. I think back then the vouchers were worth $90 each and you could use one towards 3 nights. Then 2 years ago I got conned into an upgrade for $299 to the concierge class. I was suppose to get all these amazing deals and I’m yet to see one. I still get emails from the resort club but nothing special. I did take a holiday Straight after I upgraded but it was only when I mentioned that it was cheaper online did they discount by like $20. I was told today “this was because it was a...

I have been a member for over 20 years, probably used the vouchers twice as everytime I wanted to book on the school holidays was never successful and it was cheaper to go through wotif. Also got sucked in to upgrading every time they called,the last time exactly 1 year ago, got the speal about cruises and the new website bla bla bla with much better deals, still waiting, cost me $450. Just got a call last week about the travel card, I asked how much are you wanting to suck out of me this time $350, getting cheaper. I asked why can't you just put me onto the new travel card without asking me for more money or take it out of what I have in there instead of crediting me back. No answer. I'm waiting on a call back today. Not happy Jan !!!!

With so many negative reviews and problems I won't be using this mob for a holiday. Seems you can get a better deal if you go on Holidays. com , Wotif ect.

Like so many other folks, my parents were scammed by this awful company. They continue to call even after I was told the number was deleted, they take money without permission and feed you so much rubbish on the phone. Krissy likes you to think she is helping but is laughing all the way to the bank. Block their number and change your bank details.

Pete
Sunshine Coast

I think my only options are to contact the ACC, if my mother (who speaks broken english) doesn't get a complete refund to the amount of around $700 purchased over two years, she has not used any of her point yet. If I am not contacted I will also be seeking social media awareness as I have multiple channels over multiple social media platforms. They contacted her with information relating to previous holidays she was on (breach of privacy) which was a tactic to seem "legitimatise", not sure how they even got this information?

I have been a member of a resort Club for many years and I have never been able to book when and where I want. They keep calling me to upgrade and I have spent hundreds of dollars upgrading. I even went to their office on the Sunshine Coast a couple of years ago to speak to someone in person and work out what level of membership I had. I waited ages and then they said they can only talk to me over the phone so I left. Now they keep calling Me wanting me to spend a further $355 and I spoke to them once and said I had to think about it and the...