The Resort Club

I am still trying to get my money back. After getting onto manager Krissy, she told me that yes they had approved my refund. I needed to sent back the package. I sent it with tracking .. two weeks and I have heard nothing, numerous phone calls unanswered. I checked at my P.O. to be told it was still waiting to be picked up at their end .. TWO… Read more

weeks after it was delivered to their P.O. box, nearing the time to be returned to me! To say I am disgusted would put it mildly. I can not get through to them .. no answer to phone calls or emails. I will not let it end there. Next option is to go personally and demand a refund. STAY AWAY FROM THE RESORT (RORT) CLUB!!!! To be continued ...

This Club needs to be avoided, don't give them the time of day. After being bullied into paying for the Prestige Club, I realised it is not suitable for me. I have made 8 phone calls (we will ring U by close of business) and 2 emails .. all no response. Finally spoke to supervisor. I asked for refund, she has to take it to the owner. Says she will ring me after that, we will see hey. Has left a very bad taste in my mouth. Show details

We bought our first subscription over 20 years ago. In January this year, we received another call and made the mistake of accepting their offer. We outlaid $495.00 to "upgrade our plan". We asked for a refund and on 20th January received an email… Read more

saying the refund request had been granted. Almost two months later, we still have not received the money. Their delay excuses - "We have to return the package we sent you" ... We did NOT receive any package! "We don't generate the refund. We do not generate the refund ourselves. We use another company to do that." ... Meanwhile we wait. EVEN OF YOU GET ONE REASONABLE DEAL OUT OF THIS COMPANY, IT IS NOT WORTH THE LONG-TERM DISTRESS THAT THE RESORT CLUB WILL CAUSE YOU.

Been with this company for more than 15 years. Only once very early on did I get to use it. Even then I paid about $100 a night on top of the "member discount" belonging to the club gave me - bear in mind this was 2005 maybe so motel accom was a… Read more

lot cheaper then. Have been convinced to upgrade twice since then (really, how dumb am I !!!!) and just recently told I had over $10,000 credit. So today I tried to book two nights in Brisbane in December. Out of pocket was $599, I didnt think to ask how much would come off my card. I looked up the hotel offered and could book it myself for $565. Just a big [Content Removed] scam. I'm so cross with myself for falling for their sales pitch yet again.

The Resort Club refunded my membership upon request – I recently paid $475 for a membership with The Resort Club, but then decided against it. I notified them that I wish to cancel my membership, in writing via Registered Mail during the 10 business day cooling-off period (according to the Fair Trading rules.) I also rang and spoke to Kristy in Management who organized my refund. A few days later, $475 was refunded to my bank account. Christine. Show details

Very helpful – I had booked accommodation to go on holidays with my family but with lock downs I had to change my dates. The woman I spoke to could not do enough to help me and went above and beyond good service, she made it very easy and even got me a better room with a view for our future booking. Thank you for you kind words and assistance in an already difficult time. Show details

Saves me time and Money – I havent been yet, how ever booking was made easy, sent request through website , late at night and was booked following morning, that easy :) i listed a few hotels from website and was given advise on each hotel. Show details

Absolute scam. Purchased vouchers over 15 years. As we forget we had them, I received a call many years ago and paid $350 for the upgrade as it sounded excellent. I realised after I phoned them to use the vouchers, they had completely told me incorrect information and I asked for a refund. No refund was forthcoming. They call every few months and… Read more

I block them, and they obviously change their number often. Every time, they call, I ask, 'do you want money?'. The answer is always yes. I said, where is my money and they commence speaking rudely and hang up!

Should be The Rort Club not The Resort Club. Glen phoned today with these great deals where you earn points and get cheap accommodation and advised I had $50.00 credit from years ago. He advised he did not know where the credit came from and I told him it came from a scam for which I paid approx. $200 about 10 years ago and received vouchers for… Read more

cheap accommodation however, I could not use the vouchers to book any accommodation at any of the advertised sites and I could not contact The Resort (Rort) Club as they would not return my calls. Glen advised things had changed now and it was a legitimate business. He advised it was $900 to join but he would sign me up today for the discounted price of $495 but only if I paid today. I told him I did not want to join as "It was an offer that sounded too good to be true" and reading the reviews on this site, IT IS.

The resort club is the greatest rip-off in have ever had the displeasure of being associated with. After promising me the world with cheap deals I have not had one decent offer. I have told them not to keep ringing me but they persist. I have been scammed twice with the promise of good deals if I pay them so much for my level. Absolutely… Read more

ridiculous as they keep coming back asking for more money before they offer me anything. This is the greatest scam I have ever seen. And years on its still operating. They suck in poor unsuspecting clients as they are well skilled in their approach. My husband warned me!!! Shame on you for taking money off people who believe you. You are absolute rubbish.

Even one star is too much for this scam. They just say sorry all booked out with points - 30 seconds after they are supposed to availible every week. They are as dodgy as - never give them a cent. Show details

Don't fall for their upgrade or offer of cheaper accommodation. What you are told over the phone isn't the reality. I was told that every week they offer free holidays - just use your bonus points. Turns out I've never seen a holiday just one or two nights and it could be in WA or NT - air fares would cost well over value of the hotel. It's the… Read more

biggest legal scan under the sun. It's virtually impossible to secure these offers even if you are sitting on the phone when immediately released. Asked for a refund but told "we do offer free holidays you just have to be quick."

Got a random call from the Resort Club this morning. Apparently I was a member years ago (which may be true, you used to be able to buy holiday vouchers for mid-week breaks on the Gold Coast for under $100). The deal now is $500 upfront to become a member and get access to cheap holidays or free ones if you can be one of the lucky people to ring… Read more

up after 1pm on a Wednesday.

I wasn't committing to buying anything on the phone so have looked up their website. The "hot deals" you can book are anything but. The Breakfree Alexandra Headland resort 2 bedroom pool view is offered for $1885 for 3 nights. From the resort's own website, you can get three nights for $708 (non-refundable). That is a massive difference - the resort is $1100 cheaper by booking direct!

I won't be signing up as The Resort Club seems to offer no value.

Terrible- I wish I could rate as 0! Absolute rort. Sales advised I could use my card as cash for hotels but when I went to use it I was told that was only on Wednesdays for their special deals. False sales advice, more expensive than booking.com! Don’t join! Show details

Do NOT purchase any packages from the Resort Club. I purchased an upgrade package, through hard sell tactics and promised by the Sales staff member (who conveniently doesn't work there any longer) that if I didn't use the package i would receive a full refund. On explaining my circumstances to them as to why I didn't use the package there was no… Read more

level of empathy or attempting to understand my circumstances. The managers were very condescending in their tones and even when I asked to talk to upper management I was informed they were not available to talk to.

I too fell for this over 15 years ago, with many many calls over the last decade. They rang again recently and after a few discussions with a representative I thought I could trust them. I paid the upgrade again and was offered a 'card' containing over 10,000 points (including what I already had and a bonus for upgrading). I obviously was… Read more

completely misled. The phone numbers provided both via the representative I spoke too and those in the barrage of emails I get are all disconnected. I tried to book accommodation with the representative I spoke to but she kept telling me I had to contact reservations separately. Each time I have tried to book something nobody gets back to me. I have given this company over $1000 myself, this last time only 4 weeks ago $495.00, with only a card (representing membership) that looked legitimate in return. It really is just so annoying and rude. Is there a way to report these people? Trip Completed: No

Man I wish I had read all of these reviews before handing money to this company. I fell for this over 15 years ago, paid the upgrade. Harassing calls over the last decade. Finally thought okay maybe will give them another chance, paid the upgrade again. Was absolutely lied to. Was told you can travel anywhere, overseas any air bnbs. Every single… Read more

time I was called, I requested contact from a manager, never have spoken to anyone helpful. Every time I have tried to book something nobody gets back to me. I have given this company close to $1000 with nothing in return and have not been able to get a refund. It is so disappointing and yes disgusting. Has anyone contacted the ombudsman? I feel like there are enough of us here. Its pretty clear that they are taking advantage of people.

RED FLAG, Stay away, over promised and under delivered, take your money and never give your vouchers, staff says manager will call you but never does, cheaper to book with booking.com. Show details

I received a phone call from the resort club yesterday 9 September 25 I told them straight away that I wasn’t interested but then he started talking about the new plan. They have $5000 in credit. Can go anywhere overseas cruises around Australia caravan parks you know it went on and on. Because I was thinking about travelling later this year I… Read more

decided to go ahead with it but I realise now that I’ve been scammed so I suggest that if you get that phone call hang up.

Have been waiting 6 days to get accommodation in New Zealand. Still waiting , and yes they wanted me to upgrade also !!!!! Went ahead and booked myself.Very disappointing. Show details

The Resort Club seems like a big scam. Even if you cancel your membership in time it seems impossible to get a straight answer out of them, or get your money back. I will be looking at reporting them to the ACCC, Policy and Media.

The Resort Club is a fancy scam. They have been trying to call me for 10 years now. I feel for it 8yrs ago and paid the “upgrade” but you can never successfully book any accommodation for a decent price. I have tried to block them for a decade and they continue to call. I have tried to unsubscribe multiple times. I tell them each year they are a… Read more

scam and they get defensive at me and tell me, you’re happy to throw away thousands of dollars, are you? Don’t fall for them!!!

Received a call today, i normally know when they call as I have saved no. but Barry got me today with a no. I was unaware of. After I explained I felt uneasy giving my card details he had said I can purchase the prestige pass on the website BUT I would pay $1000 instead of $495 if I buy off him. I have stopped paying them I have used it once and… Read more

was disgusted in what I had to pay out of pocket and what I actually had booked. This is no doubt a scam, said I had over $7000 on card he would send out today in mail haha although the postage was going to cost me $495.00 then the next breath he said I would have $10,000.00 on this prestige pass card. To good to be true, honestly not worth your hard earned money or savings. And I did look online and you cannot purchased the prestige pass at all. Now I am sure I was LIED to by Barry????

He can’t back his words up at all. You all should be ashamed of whoever and how many of them is there? Very UnAustralian mate, fair dinkum!!!!

No stars from me - - - do not get sucked in - it is all just crap --- yes you paid them money for fake yep fake information that you will save and you get 5000 points to use stay free --- loads of bull, all just a gimmick never ever can you use your points ever Show details

Have nothing to do with The Resort Club. We paid an additional $485 in 2024 to join their Ultimate Travel Club to cash in our points from years of voucher offers which we were never able to put to use. They are now calling themselves The Holiday Club as well, according the the phone call I just received. We had paid approximately $500 in two… Read more

separate payments over the last 15 years. When they offered us the opportunity to cash in our points to become part of The Ultimate Travel Club and receive an email every Wednesday with 2 or 3 travel offers which we could pay for with our Points, I said I couldn't possibly do that without visiting their office/call centre . We thought that we were cautious enough. When we visited their office in December 2023, we thought it sounded like a good opportunity to cash in the dollar value of our unused vouchers. After many unsuccessful attempts to purchase a few days of accommodation by calling very soon after 1 pm on Wednesdays (once literally two minutes past 1 pm) just to be told that the one offer had already been snapped up. It became apparent that there were only one or two offers available each week for who knows how many members of The Ultimate Resort Club. I received a call today to offer us a chance to improve our member status to The Prestige Club whatever that is ? So far our association with The Resort Club has not resulted in any holidays.

the first phone call is full of how great it will be to use your points any where in Australia Pay up $475 and get the points plus the points I had on the previous system. 7,000 points for me to use. Then the reality kicks in. Every Wednesday an e-mail at 1pm with a selection of destinations all over Australia. The problems are that the choices… Read more

are for 2 nights. WA, SA, TAS, NSW. far Nth QLD. I live in QLD. the cost to take up this offer for 2 days is enormous with plane trips or rail or car costs. Then the biggest problem is they only offer 1 member to take this "use your points" offer. Every time I ring 1 minute after receiving the email the offer has been taken. Every time. Like other reviews the staff are abrupt and don't seem to give a damn. Don't waste your time and money on this nonsense company.

Non payment of agreed refund – The Resort Club is a sham. My experience with them harassing me to upgrade over years despite me telling them to remove my name is similar to many others on product reviews for this company. The Resort Club told me on 2 September 2024 (Krissy) they approved my refund of $475 but to date (20 February 2025) nothing, no response to emails or phone… Read more

calls (‘in a meeting but will call afterwards) The ACCC or someone should seriously look into this company. Please don’t pay them ANY money.

Unhappy customer – Don’t sign up with this company, staff were aggressive and seemed to infer it was my fault for wanting my $475 back when I decided not to go ahead and sent the package back, unopened, which they acknowledged receipt of, they lied about when they received package and then threatened to hang up if I didn’t tone my voice down ! All I wanted was my… Read more

money back, don’t know how anyone could work for a company so unethical, might be time for A Current Affair to get involved Yours without respect Steve witte