The Shoe Link

Brooks shoe - problems with the sole – Purchased 9 months ago, the 'levitate' model was quite comfortable and assisted me with heal recovery, as I had been troubled by planta fasciitis (or heal pain). However recently I have noticed two splits or cuts in the sole and I find this disappointing. I only walk, usually on a footpath or grass with a compacted stoney pathway for perhaps… Read more

200m of a 4km daily walk. The splits will destroy the shoes I believe as it will allow moisture in. Not cheap either they cost $250.

There seems to be a problem with the composite makeup of the sole and it should be fixed in future models to be a lot more hard wearing.

Poor form Brooks!

So called express post - they charge $20 and then say there is a delay due to a closing down sale – 20 for express post and you get nothing- rip off when actual cost to them is least than $5 postage so they use closing down sale as excuse. Been waiting over 12 days now.

Cheap and quick – I ordered two pairs shoes Sun afternoon and received them in Tasmania on Tuesday morning. They were exactly right and I would certainly use them again. I saved thirty dollars plus one just one pair.

Great service – Fantasic service placed the order sunday and the sneakers delivered on tues morning. Great price and fit. Will purchase from the shoe link again for sure.

I'll be Back – Ordered a pair of shoes online Monday night. During my dreaming I realised I should have got half size bigger. Called Tuesday morn' and was welcomed to change the size. Today is Wednesday and I have the shoes in my hands. My son is yet to try them on but thus far these peeps get two thumbs up from me. These are the peeps that others need to learn from.

Super quick postage – I received excellent service from this company. I feel they went above and beyond. I called them and received good advise. The postage was super quick. I would use them again.

Perfect – Went to my local shoe store. Shoes were $140 and didn't have my size. Got onto The Shoe Link at 2pm and ordered same shoes for $89. They arrived at 10am the next morning. Perfect. If you know what you want and what size then go for it. If not DONT ORDER and DONT COMPLAIN.

Ordered 2 pairs of shoes First and last time – I ordered 2 pairs of shoes and one pair of boots did not fit.It was going to cost me more than the shoes to return.when I emailed and said they don't fit they weren't interested I got an email back telling what it would cost.Disgusting customer service would never buy from this company again.

Fast and efficient customer service – I ordered a pair of shoes during a sale without really thinking about the sizing, after some second thought, I emailed them asking to cancel but then emailed again to cancel the cancellation. Customer service emailed me back about the sizing the next morning and made sure I was certain about what I was getting. Turns out, the size (male size)… Read more

would be far too large for me. I emailed them asking to cancel once again, and they did it straight away (within minutes), and refunded me immediately. So thankful for their patience and efficiency in helping a lost and confused person.

Very fast delivery, zero after sales service – I purchased a pair of running shoes, marked "leather", slowly the surface bubbled away. They denied any liability, quoting a 3 month warranty on shoes. They need to understand Australian Consumer Law. Cheap prices, fast delivery, but I wonder about leather bubbling on brand name shoes? Never happened to me before with this brand.

Happy customer! – I found the Planet shoes I wanted on their site for a really great price. They arrived in 2 days. Same shoes in the stores are $149.00 I bought them from The Shoe Link for $69.95! BARGAIN!!! I will definitely shop with them again.

No complaints at all – Ordered my shoes 4 days later they were on my doorstep, received confirmation email enabling me to track delivery. Excellent service, this will be the company we order our shoes from in future.

Excellent! – Received my shoes today and i am so happy, they're the perfect size! Unfortunate that i never received a shipping email which made me worry about not receiving them however i worried for nothing! Thank you shoe link!

No problems at all! – My order came within two days, got emails when they had been dispatched and when they arrived. Couldn't be happier! I ordered the Vegan Dr Martens, so in love with them! I was hesitant as I read so many mixed reviews but decided to give it a shot anyway as the price was so good plus free shipping. I didn't have to return anything so I can't comment on that. I would definitely order from them again.

excellent place to shop – a great experience. my order was dispatched promptly and delivered within a couple of days. the product was as advertised and couldn't be faulted and for the price I will definitely be shopping here again.

Prompt and informative – Excellent product information was emailed which was followed by interstate delivery taking only 2 days. Shoes arrived in perfect condition. Can't expect better service than that. Will buy with confidence again in the future.

Excellent Customer Service – I recently purchased 2 prs of shoes from Shoelink. The company has a wide variety of shoes for the whole family at reasonable prices. Delivery was prompt and the shoes arrived well packed. One pair is so comfortable that I wear them every day. The other pair (leather thongs) showed bad signs of wear after 3 hrs of having them on. I took photos… Read more

and sent an e-mail, explaining the situation. I received a prompt courtesy e-mail promising the issue would be looked into. I've just received a lovely e-mail from their customer service department saying the purchase price of the sandals would be refunded and that they didn't need to be returned.

An e-mail from Paypal, notifying me of the refund arrived almost at the same time. Now that's great customer service!

I highly recommend Shoelink and am confident they would do their utmost to ensure customer satisfaction. I will purchase from them again :)

Product as described and delivered really quickly – Hello those who may intend to purchase from Shoe Link. My experience was really good; I ordered my new shoes Sunday and got them as described and the correct size today (Thursday) and likely may have Wednesday if it was not a public holiday that day. From reading other reviews the main complaint is returns on items and the lack of… Read more ·  1

communication, which I did not require so still beware of that being a possible issue. It may be I got lucky but it is my first purchase from Shoe Link and all worked out great.

return of shoes – I was a bit put out as they didn't get back to me but when then did 5 days later It was no trouble to return the shoes and get the money refunded within a couple of days

Shoes were too small and no return at all – The shoes were not the size on them at all. Way too small and it was a size that I wear all the time. I have emailed and emailed and got no reply. I will never buy from them again. Don't waste your money.

Horrible – They are very quick in sending shoes but their return policy is horrible. 14 days from date of invoice - seriously ? It should be 14 days from date you received it. Also, the shoe size is all wrong. I have worn planet shoes before and I know how and what size fits me. Their size does not match from what is written on the shoe. It happened both… Read more

with me and my husband. Communication with staff is rude and they are not willing to help. Do NOT buy shoes from them. They will not even publish your review on their website. I have submitted it twice. Never published.

Looks like I am lodging a complaint with Fair Trading today. You should be eligible for a refund if the product is dodgy, uncomfortable or causes you health problems.

Best online company EVER! – I ordered two pair of shoes yesterday and they were delivered today! Amazingly quick and FREE delivery. Fantastic prices on my favourite brand (Planet Shoes). Highly recommended.

The only site I will buy shoes online from – I love the low prices they do on good quality brands and they always arrive quickly in the mail. As a podiatrist, I am fussy with my shoes. This is the only site that shows a picture of the shoes from every angle, which is very important to me! Although, I think the colours are enhanced a tiny bit, like all online shopping is. I see that a… Read more

number of people have bad experiences with returns, I haven't yet had to return shoes so I'll update you on my experience if I ever do!

Extent company – I have been dealing with them for the last year I order 7 shoes so far all good their daily deal is great, i am very happy with their service

Just a bit weird – Well I'm not quite sure what happened as I happily placed my order online as I need orthotic type shoes & these seemed good quality at the right price however what I got was absolutely nothing, rather an email to tell me my order was cancelled & nothing else therefore I emailed asking for some explanation as I wasn't sure what had gone wrong etc… Read more

still................nothing, I'm gobsmacked & actually happy I didn't do business with this er company......I think?????

Really, really happy!! – Fantastic service! Items arrived to country Victoria within a couple of days via priority post. Great variety, excellent prices with items as described. Their "Daily Deal" has to be seen to be believed.

Sizing of some shoes wrong, bad service – Son brought size Aus10, had Eu 45 on box.... they were even longer than a size 12. They wont refund the postage back to them as was nearly $20, waiting now for refund of shoe. Wont buy any more of them as they are a bad company

This online shop operates in breach of the Australian consumer law. Stay away – Like many of the other reviewers I will concur that this shop deals with things by just ignoring emails and worse lying on the phone. They said they would refund money after I had faulty boots but then said this was a mistake. Then they simply ignored any correspondence. I even went to the office of fair trading and they pretty much evaded them. I… Read more

am fairly certain that they delete any negative reviews from their website and Facebook page. This is a dodgy husband and wife team operating out of their garage. This website confirms my experience. It is more than bad customer service they are operating in an illegal manner and I am willing to incur the costs and time of taking them to the tribunal where they can be prosecuted. Stay away from this website. There are plenty of alternative online shoe websites that are fantastic

Misleading and deceptive practices. In breach of the Australian consumer law.

Terrible returns policy – 14 days from invoice date for return????? Took 4 days for the shoes to get to me because I happened to order on a Friday. Had already paid for incorrect sized shoes to be sent back once and the second pair I ordered were incorrectly sized also. Very impersonal email stating their returns policy which is pathetic at best and positively dodgy at… Read more

worst. I have bought shoes from Shoelink before but never again and will warn anyone I know not to deal with this company. Try Styletread instead. Free shipping and returns. None Bad returns policy and no room for negotiation.

No reply? – They have good selection, good pricing and fast delivery. How ever if you have to return anything you are in trouble. The boots I ordered were way too roomy around the calf and this wasn't obvious just looking at the picture of them online. They tell you to contact them since you need a return authorization and return address. The means of contact… Read more

offered is an email (which i prefer because I have proof of communication there- from my part at least). How ever they have not replied to my emails! And the return policy is valid only 14 days counting from the invoice date! I don't like this kind of business and can not recommend... Good selection, good pricing Dodgy returns policy

Easy Shopping- Bad Return Policy!! – I think they have a nice range of products, a pretty easy website to use but their return policy is crazy!!! Returns have to be back at the warehouse within 14 days of your invoice- not from when you receive them! I got a pair of shoes that didn't fit correctly and by the time emails were sent back and forth to request the return details and the… Read more

shoes were sent back (I live in QLD, warehouse is in VIC!), the 14 days had lapsed. No refund for me! A crazy policy and the reason why I won't shop again with them.

Bad return policy

Great Service – I bought 2 pairs of shoes from this company, ordered in the afternoon and delivered the following day ! One pair didnt fit so i returned them. There return policy is clear on there web site and yes you have to cover postage if you return shoes and yes that is a negative but there is information on how to measure your feet to minimize the risk of… Read more

shoes not fitting. My refund was put through within 24 hours of them receiveing my shoes back. I ordered another pair yesterday and received an email about 2 hourslater to say they had been dispatched ! I just got an email this morning saying they will be delivered today. Excellent service. Quality shoes at a great price, fast delivery

Good until they send you the wrong size – I initially liked buying from the shoelink until they sent me the incorrect size and it was impossible to get the problem resolved. If you email you don't get a reply and if you phone you are just brushed off. I was informed that I had to pay the return postage on the incorrect shoes to get a refund. Still trying to sort the problem out. I won't buy from them again. No customer service.