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The Sleeping Giant
3.8 from 206 reviews · View Statistics
Listing monitored by The Sleeping Giant

Reviews

  • Product Quality
    4.1 (100)
  • Return Claim MadeYes (11) · No (98)
  • Warranty Claim MadeYes (14) · No (94)
  • Product Appearance As advertised (51) · Not as advertised (20)
  • Shipping
    4.4 (5)
  • Customer Service
    4.3 (103)
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Rochelle B.
Rochelle B.Greater Melbourne (Inner), VIC

Great customer service

published

Harry was very helpful and lovely to deal with. We were in this store for 5 minutes and found our dream couch after looking around all morning and other various stores. I Highly rate this store and we will be back to buy more!

Product Quality
Customer Service
Ben
BenSydney, NSW

King bed frame completely unusable

published

I purchased the Hobart bookend King bed frame for $1199 down from $1399. The product I received is completely unusable and can't be assembled completely anyway.
One of the metal brackets the attaches the side supports to the end has not been threaded so you can't put the screws in....
The slats and middle support beam are incredibly cheap and completely unusable, they say way down in the middle and cannot properly support a King mattress. This is a joke of a product, never shop here.
We have also not received any invoice for our purchase.

Product Quality
Shipping
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Hi Ben, really sorry to hear this. Do you have an order number so we can look in to this for you?

Ben
Ben

We don't have an order number as we never received an invoice. We are waiting for a call tomorrow about the issues but we will be asking for a refund. In a bed that costs $1199 the slats should not be an afterthought, it's not really acceptable.

The Sleeping Giant
Customer ServiceThe Sleeping Giant

Hi Ben, Our team will be in contact shortly.

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0.0
(1,234)

Great service and great product

published

The store staff were very helpful and gave important advice to assist with my purchase. The mattresses are very comfortable!

Product Quality
Customer Service
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass it on to the team.

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Mackenzie was amazing !

published

Fantastic help and professional service from Mackenzie. She helped me with assistance and clear communication to choose my bed and guarantee delivery

Product Quality
Incentivised Review No
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass it on to the team.

The best customer service ever!!

published

three beautiful ladies so amazing, best customer service ever so friendly and knowledgeable I would love to come back again

Product Quality
Customer Service
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass it on to the team.

Perfect

published

Maria and joe was very nice. They give me all the information that I need before I bought beds.
Thank you

Product Quality
Customer Service
Product Appearance As advertised
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass it on to Maria and Joe.

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The reviewer stated that an incentive was offered for this review

Great Service

published

Joe was excellent in explaining product and Maria was excellent in follow up
Would highly recommend this store Great Service

Incentivised Review No
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass it on to Maria and Joe.

Naveed
Naveed
  • 2 reviews

Excellent service and advice

published

Very helpful staff, very happy with the product. Maria was fantastic. Shopped around and came back to the best mattress.

Incentivised Review No
Store LocationAuburn
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass it on to Maria and Joe.

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0.0
(1,234)

BEST SERVICE !

published

Friendly staff
Service was amazing
Would recommend 100%
Their was no problem with the sale and even Joe advised me on things that he didn’t even have to! Love that man

Incentivised Review No
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass it on to Maria and Joe.

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Amazing Staff!!

published

Janelle did a amazing job. She understood my budget, she took time to show me all the options and was really interested in finding the right bed for me.

Product Quality
Customer Service
The Sleeping Giant
Customer ServiceThe Sleeping Giant

So great to hear we will pass this on to the team!

Ami
Ami Sydney Surrounds, NSW

Great product affordable and wonderful customer service

published

We have spent six months looking for an affordable, nice looking bed for our son. We finally came across sleeping giant and decided to have a look in store. The staff at Tuggerah were so patient, knowledgeable and helpful I would definitely go back in the future. We are so happy with our service and product and would recommend the Tuggerah store to others.

Customer Service
Incentivised Review No
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass this on to the team!

Dheeraj W.
Dheeraj W.Sydney, NSW

Wonderful service

published

Hussein and all staff at Marsden Park are very lovely people. Special thanks to Hussein who helped us with the right product and went above to beyond to ensure we were happy

Product Quality
Customer Service
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass this on to the team!

Service was exceptional! Joe is a credit to the organisation. He went above and beyond for us and made things easy

published

all was great. No problems at all and it was all made easy due to Joe’s help. Very thankful for the help

Product Quality
Customer Service
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your kind review, we will pass this on to the team!

Josephine
JosephineNew South Wales

Great Customer Service

published

The team at Sleeping Giants Auburn (Maria / Joe) were extremely helpful during my visit to the store to purchase a bed and mattress.

Incentivised Review No
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your review, we will pass it on to the team.

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0.0
(1,234)
Mohamed A.
Mohamed A.Sydney Surrounds, NSW

The best service, products affordable and reliable

published

The best service I recived from Kayce very friendly and honest. Sleep giant.its the way to go best products affordable and reliable. 10 starts

Product Quality
Customer Service
The Sleeping Giant
Customer ServiceThe Sleeping Giant

Thank you for your review, we will pass it on to the team.

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Questions & Answers

susan
susanasked
Online store

We just purchased an Art and Science firm queen size mattress. After two nights we are both struggling to sleep comfortably, as the mattress seems very hard. We normally love firm mattresses and wonder if it just takes time for us to adjust to the mattress? Should we persevere or change to a different mattress?

3 answers
Raghu
Raghu

Personally, my experience with The sleeping giant has been terrible. I would strongly advise avoiding purchase there.

The Sleeping Giant
Customer ServiceThe Sleeping Giant

Hi Susan,

We do advise that it can take anywhere from 14 to 30 days for your body to adjust to a new mattress. If you feel it is still the incorrect feel after 14 days but before 30days, we offer a 30day satisfaction guarantee. You can reselect a different mattress to your liking. Terms and conditions apply but the store will be able to assist you.

susan
susan

Thank you for your response. Already have the mattress and hoping it feels better after a couple of weeks.

Bel
Belasked
The Sleeping Giant

Is anyone able to review the MATTRESS purchased in terms of quality, durability, life span, etc. I'd really like to get some reviews/opinions on The actual mattresses - not the store /staff/delivery issues. I had the assistance of a good, kind sales lady today in terms of she listened to (and heard) what our requirements for a mattress are. She was more than happy to give a written quote (including the date the deal and pricing, etc would expire), and understood that we wanted to go home to discuss together without pressure to make an on the spot purchase. I admit, this COULD be more to do with my being wheelchair bound and explaining that, for me, my comfort in bed is paramount as it CAN (and previously has) result in me being stuck - unable to move at all, not even to roll over for the phone to call for help and has put me in the hospital for weeks.

3 answers
XxXCroftXxX
XxXCroftXxX

Hi :)
Is it possible to know the brand of mattress you're considering purchasing? I have experience with 3 mattresses The Sleeping Giant sell and if I could help I'd love to!

Bel
Bel

Thank you. We are considering the ART & SCIENCE brand GOLD FIRM SUPPORT QUEEN - NO PILLOWTOP mattress. (We are also considering a king koil brand ultra firm chiropractic mattress from another store). Both stores have been told that I will not make a snap choice and will take as long as I need to make sure it will be the right choice - so I appreciate any help/advice/information you can provide. A lot of people don't realise how important an investment a good quality mattress is. Even if you don't have this particular mattress, but have the same brand or it has a pillow top, or you've switched from the band? Any information on longevity, wear, comfort over time, anything will be extremely helpful to me as I need to purchase for the long term (if that makes sense).
Many thanks, and kind regards

XxXCroftXxX
XxXCroftXxX

Sorry for the late reply,
I actually have purchased a Gold Balanced Comfort mattress from the Penrith store before. I purchased it when I moved out of home for University. I have had it roughly 13 months now and have had no dilemmas at all! It still feels the same as when I purchased it! The only issue I have had with the mattress is I wish I had actually purchased the Extra Comfort, plush feel. I didn't realise I could swap it until the 30 day return policy was over.
From what I was told by the saleslady, the Gold range doesn't have a pillow-top, just some type of cushioning so it isn't too firm?
I do know that they have a 10 year warranty and even a 30 day return policy if it is too firm or too soft (they make an extra firm in the Gold+ and Platinum range)
It is an important investment but from my experience, I've had/slept on Sealy, Koala, AHB mattresses and Art + Science and although it is set at a cheaper price point, there really isn't much difference between quality.
Although SG seem to get negative reviews, I have never had an issue with them and I continue to shop there! Penrith have now moved down on Mulgoa Rd and opened James Lane, a sister company that sell living and dining furniture, I purchased a sofa earlier this week! (needed an upgrade, haha).
If I could suggest anything, if you're local to the Penrith area, go in and see the staff again and continue to feel the mattresses! One of my mates works there, his name is Jake, and the other staff seem super friendly! They also sell King Koil and might have some ideas on the other one you're trying out.
I did have a friend of mine purchase a King Koil Chiropractic mattress from Snooze and she was very disappointed, it turns out she had been given discontinued stock because it was reportedly having a lot of recalls and issues with the mattress (she ended up repurchasing a Platinum Firm I think from SG)
When other brands had those deals of "Buy a king for the price of a single" it was likely to move floor-stock and discontinued stock. In the mattress world, I would think they would only discontinue something if it wasn't working?

Hope this helps!
- Mattress brand has been superb so far!
- Try and visit the store to refresh your memory
- Ask the staff as many questions as you need to! (Especially if my mate is there! haha)

Good luck!
- Connor

SGh
SGhasked
The Sleeping Giant

Does sleeping giant exchange any bought matress? The one i got is so firm that i am not sleeping on it now. I purchased it 2-3 mongs ago and have used only for a month n is in brand new condition

1 answer
XxXCroftXxX
XxXCroftXxX

From my previous experience with the brand there is only a 30 day guarantee with their mattresses. Regardless of it's condition it would have to be in that 30 day period.

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
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