The Sleeping Giant

We have purchased two beds and two mattresses from the store and we are particularly pleased with our dealing with Roman and Amanda who made all efforts to make us comfortable and patiently explained the features and even guided us carefully about what we should be be looking for in the items we wanted to purchase. It has been a great experience and we look forward to the delivery of the stuff we ordered

Well, what can I say. Its all smiles when you are actually buying something but try and complain or return anything and they dont want to know! Bought 2 sidetables that I measures precisely but would not fit when delivered. Tried to return only to… Read more

be told that I would be charged a 30% fee to return plus a pick up fee of around $125 (cant remember the exact amount but thats near it) I asked why I hadn't t been told about the 30% and Helena (Hornsby store) got quite unfriendly and said its in the Terms and Conditions. How about directing me to them before the purchase or using your 'customer service skills' to advise me of them. Honestly, it was all downhill after that, unfriendly, not interested, unhelpful. Would NEVER buy from this company again. Have heard similar stories from friends and relatives. Much better service elsewhere and (thank God) much more competition.

About two weeks ago we gone to Caringbah Sleeping Giant to purchase Two Mattresses and Two Bases We had the worst experience ever We where to get our mattress with one of the base but two weeks waiting for them we get a phone call saying that they… Read more

can’t find the base We where told we have to sleep on the floor We are 75/78 years old We can’t sleep on the floor We asked them when are they coming they couldn’t give us an answer as they couldn’t find the base Really how can you sell a mattress with out finding the base We where very upset as we all ready purchased another base for the second mattress They delivered the mattresses but with no bases We had to go back to the store and asked for full refund as we couldn’t sleep on the floor with two knee replacement and heart issues plus hip replacement They had no empathy at all as we called the manager of Sleeping Giant and his customer service was very poor and disgusting As we asked for full refund and left the store in half an hour they find the base Really what is this ? We also purchased a spray protector for $ 29 dollars that the lid was all broken and asked for another they answered was we put sticky tape They only concern was how to make a sale and take your money The guys that delivered the mattress we asked them to take the rubbish with the as they where going to take the other mattress they refused After all it is the cartons and the plastic of the mattress We find this a disgusting poor after sale customer service We will never purchase or Recommend Sleeping Giant to anyone one I will make sure I will tell all my lady’s in the pool Very poor service

I purchased a piece of art, the circumstances made it impossible for me to actually see the art in person, but the experience at Sleeping Giant was made so easy all thanks to Amanda and Tegan. They went above and beyond on so many levels to help me, even sending photos of the art (special thanks to Tegan) then following it up with numerous emails… Read more ·  1

and phone calls, they arranged delivery seamlessly (special thanks to Amanda for that) !! Couldn’t possibly ask for more!

Both Amanda and Tegan were not only knowledgeable, but also genuinely warm, friendly, and professional throughout the entire process. They took the time to understand to understand me and made what could have been a stressful decision feel effortless and enjoyable.

Their attention to detail and commitment to customer satisfaction truly stood out. It’s rare to come across service this outstanding, and I’m so grateful for the care and effort they put into making everything perfect.

I couldn’t recommend them more highly—Amanda and Tegan are absolute stars, and Sleeping Giant is lucky to have them!

Do not do business with them! We bought a nice *looking*, not cheap Art & Science Platinum "Firm Support" King size mattress from Sleeping Giant Mile End on 26 Nov 2021. We discussed the 10 year warranty period with them and that gave us confidence to purchase, thinking it would remain comfortable for at least 10 years. Sure enough within a few… Read more

years (well within the 10 year warranty period) the mattress is no longer fit for purpose - two narrow grooves/troughs formed where we sleep causing us to roll into uncomfortably into. Of course you can't see the problematic deformation because of the top foam layer masking the issue - this is what they use to weasel their way out of honouring their warranty and replacing their unfit product. I'm will continue to press for their warranty to be honoured, terrible service. In the meantime I will advertise my negative experience, seriously poor form. They need to learn from companies like Costco which have awesome customer guarantees for their products.

Attended Sleeping Giant Maroochydore to buy a couple of cushions for our couch, and walked out with new king size mattress (and the cushions). Coral was working at the time could not have served us better. No pressure just attentive when we had questions. Lying on a mattress in the middle of a shop is not something most people enjoy but when… Read more ·  1

you're given space and time to make a decision it's heaps easier. We did our maths based on previous mattresses we've had and figured if only lasted a third of the warranty period, it would cost us way less than a dollar a day. It made me wonder why I was still sleeping on a very expensive mattress that had failed years earlier after not even coming close to the sales hype and was now just uncomfortable. The mattress was delivered with a smile, on time with constant updates on their progress leading to the arrivial time. Seriously, the two delivery guys were friendly and more than happy to help. As the final face of the whole process they really were worth gold to the Sleeping Giant team. You can buy mattresses in lots of places but Coral and the delivery staff made this unplanned purchase a really pleasant and satisfying experience. Two thumbs up.

Fantastic experience at the Kotara store today. Shiv was fantastic with customer service, great greeting and felt welcomed straight away as I entered the store. Shiv took the time to understand what I was looking for and walked me thru all the options available! He left out the salesperson pitch and just spoke about the benefits of each mattress… Read more ·  1

and the differences. I really appreciated great friendly customer service approach. With this great level of service I didn’t bother going to any other stores but purchase them and there! Shiv keep up this great quality of genuine customer service, it was truly appreciated by some one that has worked in the retail industry for over 30 years! You are a breathe of fresh air, truly listening to your customers needs and not trying to be a pushy upselling salesman! I highly recommend the Kotara team, great friendly GENUINE customer service not seen often these days! I highly recommend!

We had an excellent deal on our bed frame and mattress with the help of Amanda! Amanda was able to enhance the mattress quality and comfort, together with this a huge discount was given to us! Show details ·  1

Amanda was so helpful on us deciding which mattress was right for us. She went into great detail on what each mattress offers in terms of support and comfort to benefit our sleep Will definitely buy again when needing new bedding Show details ·  1

Don’t go near these dodgey people. We were effectively conned and robbed by their staff and management. Sales guy convinced me that if our foam mattress would fit up our stairs then so would the mattress they were selling is and to try. It didn’t fit and then instead of apologising their management just point you to Terms & Conditions and say… Read more

dimensions are the customers responsibility so they won’t give a refund. How can you con people like that and still be in business. It’s not like it’s $10 you’re taking for nothing… it’s more like a week’s salary. We didn’t even accept delivery, so they still have their mint condition mattress.

We had great service at sleeping giant taren point store and then it went dramatically down hill We ordered bedroom furniture which arrived without the legs. I spoke to the staff on the 1800 number and explained our situation In short I was told not there problem but the manufacturers issue. I disagree as our contract was with sleeping giant.… Read more

The customer service was awful and I felt bullied by the staff and unheard. 48 hours later still no answers and I’m unable to use the furniture I paid for. I would never recommend this company

Unbelievably poor customer service .... I changed my delivery date weeks before now because it was not noted they will charge me more to deliver it again. Be warned

The store has really friendly staff. Especially Amanda is super helpful, very knowledgeable and went out of the way to help me secure things I needed. Really appreciate her service. Show details ·  1

Amazing service I received from Kasha, she was polite, informative and didn’t push herself on me, gave me all the information I requested and I went back again today to do the sale with her. Would highly recommend her Show details ·  1

Was made to feel so comfortable! Staff were all so welcoming and had patience with us, we were being so indecisive. Massive thanks to Julian and the lady that was there (sorry didn’t catch your name) Show reply

Derek and Kasha were absolutely amazing. They were incredibly helpful, knowledgeable, and went above and beyond to assist me in choosing the right beds and mattresses for my children. Unlike some other stores, they were never pushy and genuinely took the time to help me make the best decision. Their outstanding customer service was one of the main… Read more ·  1

reasons I came back. I would love for them to receive the recognition they truly deserve. They are both a huge asset to your company and represent exceptional customer service.

We purchased a folding bed from Sleeping Giant Campbelltown. The gentleman that assisted us, Derek was amazingly helpful even to the point of helping us load the product in our car. It’s great to receive such incredibly good service and excellent product. Show details ·  1

After a long search I finally found my new bedroom furniture in the Sleeping Giant Auburn store! I am very impressed with the service I received. Maria, who helped me was genuinely lovely—helpful, polite, and full of great advice that made the whole process easy. She also went out of her way to be flexible with the delivery arrangements, which I really appreciated. Highly recommend. Show reply

Thank you Roman for all your help, knowledge and sense of humour. And thank you Amanda for your help in organizing my new mattress - highly recommend the team in marsden park! Show reply

Tegan is excellent. She has very good customer service and listened and helped us to get our bedside tables and helped us with the sale, packed and delivered to the car. Nothing was too difficult for her. She is an asset to the company. Thank you Tegan Show details ·  1

We recently purchased furniture from Sleeping Giant at Auburn store, and we had an amazing experience thanks to Maria. She was extremely welcoming, professional, and patient throughout the whole process. She took the time to explain everything clearly, answered all our questions, and made us feel very comfortable and confident with our purchase. … Read more ·  1

Maria went above and beyond with her customer service, and we truly appreciated the care and attention she gave us. She also helped us with a great discount, which made the experience even better.

We are very happy with the service we received and would highly recommend asking for Maria if you visit Sleeping Giant. Truly a five-star experience!

We purchased a king firm mattress from the Marsden Park store and had a great experience. Satinder was extremely helpful in understanding our requirements and clearly explaining the available options, including the technical differences between them. His guidance made it easy for us to narrow down and choose the mattress that suited us best. Show details ·  1