The Stable Door

Placed an order for a hat. No indication when I placed the order that the hat was on back order. Paid express shipping to ensure hat arrived when I needed it to. After no communication for days I contacted them and they said it was on back order and I should have been notified of that. I told them I wasn't and since it was not going to arrive in… Read more

time I'd like to change the shipping to regular. No response . It took an additional email threatening to do a charge back because it had been well over the time they said it would take to ship, for them to reply and say they refunded the shipping cost. Few days later the hat arrived and it's way too big. I followed their measurement instructions and even measured my head after the hat arrived and didn't fit. I get the same size each time. Have emailed about replacing the hat because the sizing is off. Have had no response. Will send another email tomorrow, since you only have 14 days to return an item, that days I'll go to the Ombudsman. Let's see of that lights a fire under them!

Ordered 2 items in 1 order. One item sent from from Morayfield one item sent from Wodonga. Both were not marked as to be left, as requested. Both have gone to different locations for pick up. Now I am probably just going to let it lapse so it returns and demand a refund for messing me around.

Order a week before Easter around 27th of march. Items were never shipped. Paid extra for express due to being rural and with bad weather coming we needed some good quality gumboots for kids. It's now mid April and we still have not received our package and they did respond when I reached out about 5-6 days ago.

Can’t rate the team at The Stable Door highly enough. I had some issues with boot sizing and despite the holiday period I received fast, efficient service. My Twisted X boots arrived yesterday- they fit perfectly and I couldn’t be happier Thanks to Donna, Kasey and the team at TSD Simon Show details

We walked into the Morayfield store looking for a pair of boots and found the store very tidy and clean. Sam greeted us with a delightful attitude, was most helpful and made us feel welcomed during our shop. The store was easy to navigate and the specials were great. We walked out with a few more specials than what we thought we would. Thank you Sam for the fantastic experience, we’ll definitely be back :) Show details

I purchased my 1st items from the stable door at morayfield the other day,the customer service associate named Sam was amazing.Her product knowledge and recommendations were amazing.I purchased 2 shirts and the quality is impeccable.The prices are great for the quality. Could not fault the experience at all.Thanks Sam! Show details

I bought my son 2 Dress shirts, great service from the Bundy store, however I didn’t ask how long the return policy was, I was just told if they don’t fit bring them back in to swap. Life got in the way and turns out 1 shirt was the exact same as he already had. Went to exchange the shirt for a different colour and they said no- store policy is… Read more

14 days. Mind you this was within 30 days. Shirt was brand new still in original bag with tags. I will never shop there again. Why promote your store when you said come back in no time frame given ,no mention of 14 day return policy. Ohh well. Plenty of other new stores around.

I ordered a belt to be shipped express to me. I paid $20 for express shipping. The belt took over 10 days to get here. It was not an Auspost issue as I contacted them already. I also contacted Stable Door who never responded to me. Missed my husband’s birthday and out the $20! Would not purchase from them again. Very poor customer service and communication. Show details

If I could give this company 0 stars I would. I purchased a Driza Bone Rider Heritage Coat, after 9 days and no emails advising the coat had been shipped, I contacted The Stable Door. They wrote back and advised they was a stock issue and I could continue to wait for a few more weeks or receive a store credit. I replied and asked for a refund so… Read more

that I could purchase the jacket elsewhere as it was for a birthday present that had already passed. I got no reply, I emailed again and no reply. In the end I was forced to raise a PayPal enquiry to which again they did not reply. In the end I had to escalate this with PayPal and I then received my refund. I try and support small businesses, but when they give you no customer service it makes it very difficult. All this company needed to do was advise me immediately when I placed my order that there was a stock issue. They should have offered me a refund then or asked if I was happy to wait. The fact that they did neither and then when I enquired only offered me a store credit is not acceptable. Good customer service gets you more business poor customer service gets bad reviews that many people can read. Very disappointing.

We ordered my father’s Christmas present online from Stable Door’s website. We received an email advising that it was at the Caboolture store and ready for collection. When my sister went to pick it up, she was told that it wasn’t ready. We couldn’t be given a date that it would be available. Now it’s Christmas Eve and thanks to the appalling… Read more

service of Stable Door, we have had to spend more money so he has something to open. I would definitely NOT recommend this business to anyone.

ABSOLUTE WORSE COMPANY TO DEAL WITH!!! I bought an item that arrived broken, was poorly packed with no bubble wrap etc. Contacted them and the said it was an Australia post issue not theirs. They put in a claim with Australia post but lied abd said it was bubbled wrapped etc. I have asked for a refund, they will NOT reply to emails or Facebook messages. I will taking this to consumer affairs.

Would rate 0 stars if that was an option. Ordered boots months ago. Never arrived. Have complained multiple times directly to them and they either ignore my complaint or give me the same useless excuse but do nothing to help rectify the situation. This company is an absolute joke. Spend your money somewhere else.

I recently visited The Stable Door Charlestown and was impressed with the variety of products, however, I also experienced deception and discrepancies in their 'stable door policy' - perhaps it's time for them to revisit their approach to honesty? Invest your hard earned elsewhere this xmas. Consumers in Newcastle deserve better !

I would give zero stars if I could. Worst dealing ever with a company that give zero care for their customers. I was lied to, constantly given misinformation and excuses and false promises and the boots didn’t arrive in time then they refer to their “policy” regarding refunds after they’ve failed on their part so I don’t even get a full refund. Am… Read more

taking this further as I see other complaints of similar nature and this company needs to learn to step up.

Warrnambool store. Went in yesterday with two small grandsons. The lady serving was an absolute delight to deal with. Old fashioned customer service. Nothing too much trouble. Two hats and a pair of boots later we reluctantly left before the credit card melted. Great range and a one stop shop for anything western. Show details

I attempted to order a belt off their website, which for some reason wouldn't allow me to ship to my address, contacted customer support and they arranged the order via phone, it's been 4 days since my order was placed and confirmed and I still have no shipping information, I've called up customer support twice since then and both times have been… Read more

told that "its packed and about to be on its way, you'll receive tracking information" which i still have not

Cheap and fast postage! very happy – I recently bought some clothing from The Stable Door and had an excellent experience. The website was easy to navigate, and the product descriptions were clear and helpful. My order arrived quickly, and the quality of the clothing exceeded my expectations. The fit was perfect, and the materials were durable yet comfortable. Customer service was… Read more

responsive and friendly when I had a question about sizing. Overall, shopping at The Stable Door was a seamless and satisfying experience. I highly recommend it for anyone looking for top-quality, stylish clothing at great prices. I'll definitely be returning for more!

Best service ever! – The Stable Door offers a delightful fusion of style and functionality with their Ariat Western boots and clothing. Crafted with premium materials, Ariat boots provide unparalleled comfort and durability, perfect for long days in the saddle or casual outings. The Western-inspired clothing line complements the boots seamlessly, exuding rugged charm… Read more

and timeless elegance. Whether you're a seasoned rider or simply appreciate quality craftsmanship, The Stable Door delivers on both fronts. With Ariat, you're not just buying a product; you're investing in a lifestyle. It's a testament to tradition and innovation, making every step a confident stride into the West's rich heritage.

sizing chart not correct buyer beware – i ordered some new belts i measured my existing belts and compared the size with there online sizing chart and went up one size, belts arrived and not even close to fitting so i then had to pay for return shipping after about 2 weeks i receive a email saying i hadn't paid a outstanding invoice and they now have no stock this store is a joke . DO NOT USE THEM ..... got a refund and they deducted more shipping costs.

Read the fine print about exchanges – If you live in WA or NT, regardless of the value of your purchase (mine was over $150), if you need to exchange it for a different size, etc, you will be paying postage three ways. Plenty of other online Australian vendors not doing that, so is simple for me. Unsubscribe, and don't shop there again. Show details

Worst company ever! – I’ve ordered a hat and it was the wrong size. Not only did I have to pay for the return postage, but they wanted $18 exchange fee on top. So I paid $44 for a hat, $12 return postage and then they wanted $17- what thievery! When I complained to them about it via email they didn’t even bother answering it, just gave me a refund. Will never buy from them again Show details

WORST CUSTOMER SERVICE EVER – So I ordered a hat from these people as we own a farm and have over 200 people employed. I ordered a hat for $99 and they sent me the wrong size and then made me pay for the return cost cause the order was under $150. Then after they agreed to pay the delivery fee everything was sweet. Until the morning when the manager called me up and stated… Read more

they can't hold orders for 2months which is rubbish as I have done it in the past.. I have the full recording of the conversation..

Me and my business will never be using The Stable Door ever again.

Worst customer service ever – I have never been spoken to by sales staff with such utter rudeness, lack of concern or contempt as i did when i tried to even get a copy of paperwork without it being a chore. The complete lack of concern by management to even contact me when asked was appalling also. Show details

Great products, prices and service – Grear competitive prices, postage was quick especially given ordered a week out from Christmas! I accidently deleted the confirmation email contacted the team via Facebook to track the parcel, so helpful! Arrived all packaged with care! Thank you! Will absolutely shop again with this company! Show details

Disgusting customer policies – After taking my money they then email me to say they suspect me of fraud & to supply copies of my photo ID to proceed ... that is exactly how fraud can occur ...

This company has the best customer service in Australia – The products are excellent value and the staff will bend over backwards to help. Returns are free and they even send a replacement by express mail so that it would arrive by Christmas. The best! Show details

POOR SYSTEM - Had to pay shipping 3 times in order for an exchange – Sizing was massive. Was made to pay shipping 3 times in order to exchange for another size. Was a very delayed process with shipping quite expensive for the size and weight of the product, it was not express. WOULD NOT buy online again. Show details

Easy shopping – During Covid 19 i have been trying to avoid shopping in shops, and have turned to online shopping. Doing so with the Stable Door was a very good experience. I ordered a Thomas Cook jumper, and was so impressed by the quality and ease of online shopping with this company that I bought a similar one in a different colour. Both arrived relatively quickly, delivered by Australia Post. Thank you. Show details

Awesome experience – They have the largest range of Ariat & RM Williams boots. I have brought a few times for them, amazing service as always i highly recommend using them if you want to save $$$ on big brands! Show details

excellent service, will buy again – bought a new pair of rm williams boots. saved money on a new pair and the service was great. Quick postage, very happy :)