The Tie Rack Boutique

Even to give one star is too high for this lot. No customer service whatsoever. Bought 2 items and received one. No response to my emails. Very bad consumer reviews.

This is hopefully to help those in a similar situation, as I had a similar experience as others. After multiple weeks of emails and contact via their website with no response. It was only after I said I was going to refer my complaint to Consumer Affairs Victoria that I suddenly got a response and a refund back within 24 hours.

Still waiting on my products from 2 months ago. They have not returned my emails also. Zero stars!!!!!!!!! I will now need to be in touch with my bank and report this company.

Purchased Tuesday, thinking it wont take 4 days for delivery. Didnt get delivered on time, tried contacting for a refund, totally ignored all correspondence. returned items and 3 weeks later they are still at their post office awaiting collection. Had to get paypal involved in my transaction.

Purchased 5 sets of cufflinks and 5 knit ties from the tie rack boutique for my husband and groomsmen and they were perfect. They responded back to me in around 2 hours with a tracking ID via messenger.

I'm 4 days out from a wedding and I paid 54 dollars for only a pocket square?? These guys blatantly ripped me off half my stuff is missing from my order! No receipts? No replies to my emails and no way of calling them to see what is going on? They should be reported to the ombudsman..

Pocket squares came before I expected them to arrive. Excellent communication and was very happy with everything. would recommend this website to anyone. Would buy from them again. thankyou! Mik

Still waiting for my order since 21 Jun. Conditions stating delivery in Melbourne 1-3 working days. Still waiting for postage confirmation. Message their Facebook no response and several emails sent stil no reply. Wouldn't recommended to anyone.

I bought some reusable coffee pods through a subsidiary company of The Tie Rack at reusablepods.com.au. I never received the items I paid for, and never received any confirmation of the order or shipping. I emailed numerous times and never heard back. I've submitted a case to PayPal to get my money back. Never again.

Ordered online. Goods took two weeks to come. When they finally arrived they looked nothing like pictures. Tried contacting however they would not respond. Finally contacted PayPal to make a dispute, they responded a week and a half later and agreed to refund the money. Posted goods back and they never refunded. By this stage the PayPal case had closed. Avoid at all costs. They have since ignored all further contact.

Had query and contacted them via messenger, response was prompt and order was quickly sorted. Order was correct and arrived on time. No clue what other reviewers are waffling about.

ties came as advertised and on time. was also very happy with the quality of the ties I purchased. no problems here, good communication too. will most definitely purchase again.

Ordered the tie and paid for express shipping. No Tie a week later. No confirmation, no phone number online that works, contact us doesn't work, emailed and Facebook messaged and no reply. Off to fair trading i go! It's a joke that companies like this can trade with a .au!

Completely dodge business. They have no costumer service at all. Their FB page doesn’t seem to work, I tried to message them and it says the address is invalid. No phone number, no email replies.

Very unprofessional company. I don’t know how they operate being so dodge. I bought online 4 ties one week ago and so far I haven’t received any confirmation of purchase or stuff like that.
I’ve sent 2 emails already asking them about delivery details and receipt but I haven’t heard from them yet. They don’t bother to reply emails but straight away they requested the payment.
THEY ARE NOT SERIOUS AT ALL.

Ties came as advertised on
The site. Good communication from the tie rack boutique and would purchase from them
Again. Would like more of a selection of colors for solid ties however.

Purchased online.
No confirmation of order but happily debited my credit card. Attempted to contact via alternative email address they provide as online "Contact Us" form is allegedly not working. Still no contact or product delivered.
Tried a phone number from an alternative site listing them. (Gordon address in Sydney). Number has been disconnected. Paypal should not be associated with this company.

I ordered multiple ties from this business. The tie rack did not confirm my order. Despite multiple emails to them to confirm my order they did not respond. Despite claiming to be an Australian operation there was not even a telephone number to contact them. Fortunately I paid through PayPal, and I am now seeking full refund. For your peace of mind, don't buy from this business. Avoid at all cost.

The ordering process was easy and the items arrived on time. Everything ordered was great quality and the boys loved their gifts. I would order from this site again for sure.