Reviewer Photos & Videos
Reported to ACCC as an unscrupulous business
Received order confirmation via email and then nil tracking info or communication since despite repeated approaches. There is phone number on invoice. Company email is a gmail. [Name Removed]
is named as owner on ABN lookup. This guy is masquerading behind a formerly reputable business name (Tie Rack). This seems to be a fake business. Not registered for GST. But is still trading with a fancy website encouraging more of us to be ripped off. Reported to ACCC after seeing all the similar reviews on here by other consumers who are out of pocket.
Received what I ordered and on time
I received the goods I paid for and on time too. The only room for improvement would be if there was a way to track orders, that would provide peace of mind.
Shocking Customer Service
By far the worst customer experience l have ever had. Purchased 5 ties from the The Tie Rack through their website. They took my money willingly and then do not ship the goods. They did not answer multiple emails. There is no phone number to call them on their website! Thankfully l got a full refund through paypal. Buyer beware of The Tie Rack! Stay away!
Order placed a nearly a month ago and not received. No shipping supplied. Numerous emails but no contact
Found what I wanted easily but am yet to even get shipping details after close to a month. Poor customer service
Took my money, no communication, no shipment. Thank goodness for PayPal
No communication from Tie Rack regarding my purchase, no follow-up regarding shipment, failed to ship goods. Failed to reply to my emails or phone calls. Thank goodness that I used PayPay who intervened and I got my money back. Bunch of scammers.
Unreliable shipping for a poor product. Not worth the wait.
Bought a golden pocket square from the Tie Rack on the 26th. It took 3 weeks for it to arrive. I contacted them 3 times via their website and via email. Not once did they respond. When my pocket square arrived, it looked nothing like the picture on their website. Instead of being a bright gold as pictured, it was dull and muted. Would never buy from them again.
Scam website, do not buy!
They Never sent the product, no reply to any email or phone call do not buy from here! Scam website!
This company took my money, never sent the goods ordered, never replied to emails. Found out their ABN was cancelled in 2017. Don’t waste your time ordering from them. A Scam!
Do Not Order From This Company - Zero Stars
Ordered face masks from the Tie Rack and randomly received sub-standard masks from ebay after complaining that I not received my items. They failed to refund my money and sent the sub-standard items instead. DISHONEST MERCHANT
Placed an order on June 17 2021, received a confirmation email
Nothing arrived for weeks, sent numerous emails, Facebook messages and online messages on the website
Not one reply from any of them
Do not order from this scam artist
How not to run a business
Avoid this seller if you can help it. I bought a onesie and didn't receive any communication at all from the seller for two weeks so I emailed them. No reply. I contacted them via their website. After 6 another days with no replies from them i reported the problem with PayPal asking the seller for proof of shipment or i'll escalate for refund. The next morning i got a reply with just the tracking number. The tracking showed that they had sent the package after I emailed them (ie two weeks after purchase). I did receive the item as ordered but i would never deal with them again. Think twice before you buy from this seller!
Goods don't arrive
After twelve days I am still waiting for my goods. I've emailed twice, website messaged once and Facebook messaged once. No replies at all. Would suggest only ordering from this company if you are happy to lose your money and receive nothing in return. Will be trying to get my money back through my bank.
Placed 2 orders after 19th June in preparation for a function on 25th June. From the day of the order I had given clear instructions via website email re: need for urgent delivery and dispatch BEFORE this date. Hence - I had placed express dispatch delivery option. NO email responses or word from Tie Rack.
NO replies whatsoever from the vendor. It required for me to escalate with Paypal on 28th June, 10 days after I had placed orders (I am so relieved I paid via Paypal) for me to receive my first response from Tie Rack with :"items were sent 2...4 hours after payment made. please let us know if you are still awaiting your order." No items in any of my orders were received at that point or even up till now. This is in context with repeated emails using both direct email and website email methods to contact the vendor. Please take note as per Tie rack's website claims: "The Tie Rack AU offers express shipping with tracking for urgent orders (Australian Residents Only). Australia Post charge $10 per parcel. You can select this option upon checkout. Expected delivery time for express orders is 1-2 days if your address is in the Australia Post express network." With regards to my explained situation as above - I find this information highly dubious.
Online purchase was easy & delivery prompt.
Online purchase was easy & delivery prompt. I was satisfied with this purchase. Product is well made and aesthetically pleasing. Done.
very helpful with their customer service
Purchased some ties for an event and needed a particular colour to match some dresses. They were very helpful by allowing a sample to be sent and the colour ended up matching. Great quality and service.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$0.00|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Custom / Tailored|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.