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The Tie Rack Boutique

The Tie Rack Boutique

2.0 from 41 reviews · View Statistics
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Reviews

2.0
41 reviews
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queenofsheba
queenofshebaSouth East Queensland, QLD
  • 24 reviews
  • 14 likes
  • Verified

Reported to ACCC as an unscrupulous business

published

Received order confirmation via email and then nil tracking info or communication since despite repeated approaches. There is phone number on invoice. Company email is a gmail. [Name Removed]
is named as owner on ABN lookup. This guy is masquerading behind a formerly reputable business name (Tie Rack). This seems to be a fake business. Not registered for GST. But is still trading with a fancy website encouraging more of us to be ripped off. Reported to ACCC after seeing all the similar reviews on here by other consumers who are out of pocket.

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Incentivised Review No
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Nick
NickSydney, NSW
  • 3 reviews
  • 2 likes

Received what I ordered and on time

published

I received the goods I paid for and on time too. The only room for improvement would be if there was a way to track orders, that would provide peace of mind.

Product Quality
5/5
Shipping
3/5
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Michael
MichaelGreater Melbourne (Outer), VIC

Shocking Customer Service

published

By far the worst customer experience l have ever had. Purchased 5 ties from the The Tie Rack through their website. They took my money willingly and then do not ship the goods. They did not answer multiple emails. There is no phone number to call them on their website! Thankfully l got a full refund through paypal. Buyer beware of The Tie Rack! Stay away!

Product Quality
1/5
Shipping
1/5
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Kate
KateIllawarra, NSW

Order placed a nearly a month ago and not received. No shipping supplied. Numerous emails but no contact

published

Found what I wanted easily but am yet to even get shipping details after close to a month. Poor customer service

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Catherine in Pymble
Catherine in PymbleSydney, NSW
  • 7 reviews
  • 2 likes

Took my money, no communication, no shipment. Thank goodness for PayPal

published

No communication from Tie Rack regarding my purchase, no follow-up regarding shipment, failed to ship goods. Failed to reply to my emails or phone calls. Thank goodness that I used PayPay who intervened and I got my money back. Bunch of scammers.

Incentivised Review No
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Unreliable shipping for a poor product. Not worth the wait.

published

Bought a golden pocket square from the Tie Rack on the 26th. It took 3 weeks for it to arrive. I contacted them 3 times via their website and via email. Not once did they respond. When my pocket square arrived, it looked nothing like the picture on their website. Instead of being a bright gold as pictured, it was dull and muted. Would never buy from them again.

Product Quality
1/5
Shipping
1/5
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Scam website, do not buy!

published

They Never sent the product, no reply to any email or phone call do not buy from here! Scam website!

Incentivised Review No
Return Claim MadeYes
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Scam website.

published

This company took my money, never sent the goods ordered, never replied to emails. Found out their ABN was cancelled in 2017. Don’t waste your time ordering from them. A Scam!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Do Not Order From This Company - Zero Stars

published

Ordered face masks from the Tie Rack and randomly received sub-standard masks from ebay after complaining that I not received my items. They failed to refund my money and sent the sub-standard items instead. DISHONEST MERCHANT

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Jason
JasonSouth East Queensland, QLD

Fraudulent!!!

published

Placed an order on June 17 2021, received a confirmation email
Nothing arrived for weeks, sent numerous emails, Facebook messages and online messages on the website
Not one reply from any of them
Do not order from this scam artist

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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  • Verified

How not to run a business

published

Avoid this seller if you can help it. I bought a onesie and didn't receive any communication at all from the seller for two weeks so I emailed them. No reply. I contacted them via their website. After 6 another days with no replies from them i reported the problem with PayPal asking the seller for proof of shipment or i'll escalate for refund. The next morning i got a reply with just the tracking number. The tracking showed that they had sent the package after I emailed them (ie two weeks after purchase). I did receive the item as ordered but i would never deal with them again. Think twice before you buy from this seller!

Product Quality
3/5
Shipping
1/5
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S C.
S C.South East Queensland, QLD

Goods don't arrive

published

After twelve days I am still waiting for my goods. I've emailed twice, website messaged once and Facebook messaged once. No replies at all. Would suggest only ordering from this company if you are happy to lose your money and receive nothing in return. Will be trying to get my money back through my bank.

Incentivised Review No
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Unreliable

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Henry D.
Henry D.Perth, WA
  • 3 reviews
  • Verified

Online purchase was easy & delivery prompt.

published

Online purchase was easy & delivery prompt. I was satisfied with this purchase. Product is well made and aesthetically pleasing. Done.

Product Quality
5/5
Shipping
5/5
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michael s.
michael s.
  • 2 reviews
  • Verified

very helpful with their customer service

published

Purchased some ties for an event and needed a particular colour to match some dresses. They were very helpful by allowing a sample to be sent and the colour ended up matching. Great quality and service.

Product Quality
5/5
Shipping
5/5
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $0.00
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeCustom / Tailored
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