The Walking Company

Still selling online but not delivering – I had read that the physical store in Melbourne had closed and they were now only online. Bought a pair of shoes on sale online (fortunately used PayPal), and have received neither the shoes nor responses to 2 emails since purchased 3 weeks ago. Not looking hopeful….

Unbelievable – I emailed the company to tell them that I was having to return my order as they were much larger than the current pair I wear. This was around the 28th February. Posted them off to their advised address, express post. I paid the postage. Yesterday I received them back. Obviously no longer at 348 Bourke Street, Melbourne. I texted them with just my… Read more

Order number query. Yesterday evening, I had an answer to my text. Then the text said sorry, had to Go, get back to you soon. They just emailed me again, and I have demanded another address and refund. I don’t expect to hear from them. I am thinking of reporting to the Fair Trading Ombudsman. They are still selling online.

Weird, I have dealt with them over many years - no problem – I made an error with sizing, got mixed up with UK/US sizes. Called, no issue, they can exchange for the required size, paid $12 for an Auspost voucher for return which is very reasonable. Delivery with tracking was very efficient despite the holidays.  Show details

Product received within 4 business days – I ordered a pair of shoes on Sunday and they were received on Thursday morning. Very well priced and in good working order. Happy with my purchase, and would consider buying from them again in the future. Show details

Great service – Very happy with the service from The Walking Company. They had the shoes that I wanted ( on sale) when the manufacturer had run out! I ordered Monday night and my shoes arrived in regional NSW the following Thursday morning. Free delivery too! :) Show details

Not Happy – Purchased an item from them through Laybuy last Friday have made 2 payments They sent me a tracking number Saturday, I keep checking my Auspost app and states it's unconfirmed in their system after multiple emails they finally reply stating Tuesday was a public holiday and would sent today well it's 6pm and still haven't posted. Sent further emails just to get no reply. Will not shop with them again. Show details

Order shoes and never got them! – I order shoes long time ago and never got them!!or my money back! I want my shoes or money back!!! I send a lot of messages and no reply! I want them now! Show details

Disappointed ,frustrated – Ordered sandals early February after many emails no reply than an email to say they’re on the way Two months later after more emails they stated sandals had been posted , but still waiting two weeks later

Great price and customer service – I recently bought a pair of Dr Martens from TWC through their online store. I realised I'd made a mistake with my order and emailed Customer Service, hoping they could help. Sarah responded extremely quickly and helpfully, and sorted out the issue immediately. My shoes arrived in SE Qld within a few days, and were as advertised. I was happy with both the price and customer service, and will use TWC again. Show details

Taken money for nothing – Same here, placed order in January. Followed up in Feb and got the same e-mail stating delay in supply but would receive goods in 7-10 days. It is now April and amid the Coronavirus debacle, still not shoes and no e-mails. NOTHING! Also charged an international transaction fee for an Australian Company! (???)

Beware! Don't buy from this store – Ordered two pairs of shoes which arrived in good time, unfortunately they are both too small and I have been trying to contact the store to organise an exchange for larger sizes. Followed all the instructions on their website but they just will not email back - have now sent 5 emails, tried ringing them but it is just an automated message, I left… Read more

my number for a call back twice but surprise surprise they haven't called. This is very disappointing as I like the shoes, I don't want a refund just an exhange. Appalling customer service if you can't even reply to an email. I will never buy from them again and will tell everyone I know to not to support them either.

Don't buy from this store – I placed an order on the 21st Jan 2020. I emailed them on the 9th Feb, as I had no email to let me know what was happening with my order, asking for an update or a refund. They replied-"We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery… Read more

schedule. To serve you better and faster, we are busy expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner. As of right now, I do see that you have placed an order with us, and your order has been placed/processed. It is getting ready for dispatch and your product should be delivered within 7-10 business days! Sorry for any inconvenience. As for the tracking number, it will be up and emailed to you shortly, once your product is shipped!". That was a month ago, so all up, I've been waiting nearly 2 months. I have sent another email yesterday with no reply as yet, asking for my shoes or a refund. Seriously, how long is a reasonable amount of time to wait for shoes to be sent. And the excuse is- they are putting on more staff. What a load of rubbish.

Terrible Customer Service - No Reply for Months – I got my shoes for a good price and quickly. That was all good. Then I found something that I think may be a manufacturing issue. So I contacted the Customer Support asking their advice. They replied with a paid return invoice to send the shoes back (without really answering my questions). I thought that was okay but they had conditions like "must… Read more

not be worn, must be in original box and no sign of wear". That's all well and good but the only way I found out what was wrong with it is because I wore it around the house and to the shops a few times.

Since then, complete radio silence from them. I would say I've sent 8+ emails and messages and have heard nothing from them. It has been MONTHS now. I would NEVER recommend buying from these guys, their customer support is dreadful. I have now spent like $200 on shoes (Doc Martens) and don't know what to do with them because I can't wear them comfortably. Yes they sent the shoes, and it was a decent price but this is ridiculous. As soon as you have an issue, they are no where to be seen and I don't know what to do so I can wear my shoes.

If you're read this Walking Company, give me my money back. I am not happy at all and will make sure I tell anyone to avoid your website, because this really isn't good enough.

shoes not arrived – I also placed an order on 7 feb and have not received.. I did receive email saying order confirmed and said I would receive another email when dispatched but I have not received any further emails .. I emailed company to enquire about delivery delays and have not had any response ... was hoping to receive shoes before I travel early March :-( hopefully not affected by the caronavirus!!!

Scam maybe – Placed order on 7th of February still have not received my order, have sent emails with no response maybe it's a scam I've checked with consumer protection no other lodgments have been made against them as yet I'll give them until the end of the week to respond I will then be putting in a complaint to consumer protection.

Order hasn't arrived - 19 days and counting – I ordered 3 pairs on 7 Feb as of 26 Feb they haven't arrived and no response to an email sent 24 hours ago. Guess I will be contacting PayPal.

Still haven't received. Think i may have lost my money – Ordered 2/2/2020, still not received 25/2/2020. 2 emails to ask about progress but after reading other reviews here, I'd say they have just stolen my money along with everyone elses. Show details

do not order shoes from this company – Ordered through Facebook never received anything I have sent 6 emails no response very angry customer Never received I ordered a pair of shoes and never received them sent email after email but got no reply from this company would not recommend this company very bad customer service i feel they are a fraud

Never received – I ordered a pair of shoes and never received them sent 4 email but got no reply from this company would not recommend this company very bad customer service i feel they are a fraud

Ordered shoes through Facebook. Ordered shoes & charged, received confirmation, shoes never delivered. Scam site – Zero stars, Ordered shoes facebook site, not delivered and site has been taken down. Website still up no response to emails. spam site, can't believe anyone got anything from them Show details

Non delivery – Would give zero stars, Ordered shoes on facebook site, not delivered and now site has been taken down. Website still up but no response to emails. spam site, can't believe anyone got anything from them

Customer Service non-existent. Unable to return products....zero stars – They say you need to obtain an RA# in order to return/exchange a product but in order to get this # you need to contact them. That would be fine but they haven’t responded on any form of contact. Their phone will ring until eventually it just cuts out. If you press option 2 for a call back, they’ll never actually call you back. They won’t respond… Read more

to emails. They won’t respond via their website queries option. They won’t reply on their Instagram account. Absolutely shocking company.

On top of that, they took very long to ship the product I ordered.

It’s worth spending the extra $$ than to risk ordering through this company.

Appalling customer service – I ordered a pair of Birkenstocks on the first of December. They were slow to arrive. They were one size too big. Ever since I have been trying to get to return them and at every step of which there are multiple, I have to wait a week or more and then remind them. I ordered these sandals for summer and it's nearly over. I will never order from them again. Show details

Dreadful customer service – I've been trying to contact this company for 4 weeks. They don't answer their phone and respond to emails with gobbledikook. Heaven knows how they are in business. I give up.

very helpfull – staff were helpful and attentive, nothing was a problem, both in-store and online. ordered shoes online and they were delivered in 3 days. i have also visited the store and found the staff to be excellent. Show details

No contact - no return option! I want my money back – I bought a pair of birkenstocks a month ago and am trying to return. I am not able to make contact with them. No return calls, no return email, etc. Show details

Will not answer the phone or emails – I purchased a pair of Birkenstocks that were not appropriate. I returned them unworn (I didn't even try them on) but no one will answer the phone. So I tried emailing, asking politely when I would receive my refund. No response. I am now in discussion with Consumer Affairs. I want my $178 back. I will never shop at The Walking Company again. Show details

DO NOT ORDER ON LINE Ordered Alegria shoes and no product has arrived – Ordered on line and no shoes arrived in over two weeks. No one answering the phone or emails. Store in the U.S. dont want to know anything about purchase!!! Never had problems with internet purchases but this is abismal.

Pretty good – First-time buyer with the company and I brought a pair of dr martens 1460. It said 3-4 business days and I ordered them on Sunday night and got an email the Monday morning saying my order had been processed. Thursday came around and the shoes still hadn't come so I called them and my shoes had only been shipped, and they ended up coming the next… Read more

week. I was hoping to have them on time as I had a concert, but besides that, they came in perfect condition and fit perfectly.

Perfect!! – Great website, easy to navigate Easy to use instructions on sizing Great service, ver fast delivery Very high quality products I’m very satisfied with the walking company, what an awesome experience I’ll be back for more!! Show details

Excellent customer service – First time to this store . Ci assisted me on both times today and fabulous service and so helpful on finding suitable shoes . She even stayed later to finalise my purchase. Definitely be back for her friendly advice . Great variety of shoes available Show details

Brilliant Customer Service – I had an issue with a pair of shoes I purchased in store while in holiday in Melb. I emailed the returns department and Sarah was super helpful, she made the whole exchange process so simple and stress free. Thanks team!!

Excellent service – I found the website easy to navigate. I had to contact The Walking Company directly via phone as I had to switch a product. This was easily arranged by the Customer Service Rep and in addition refunded the difference paid. The service was excellent . Would highly recommend.