The Walking Company

The Walking Company

2.3 from 38 reviews · View Statistics
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Reviews

2.3
38 reviews
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Jann Adamson
Jann AdamsonSouth-Eastern Region, NSW
  • 3 reviews
  • 1 like

Unbelievable

published

I emailed the company to tell them that I was having to return my order as they were much larger than the current pair I wear. This was around the 28th February.
Posted them off to their advised address, express post. I paid the postage.
Yesterday I received them back. Obviously no longer at 348 Bourke Street,
Melbourne. I texted them with just my Order number query.
Yesterday evening, I had an answer to my text. Then the text said sorry, had to
Go, get back to you soon.
They just emailed me again, and I have demanded another address and refund.
I don’t expect to hear from them.
I am thinking of reporting to the Fair Trading Ombudsman. They are still selling online.

Incentivised Review No
Return Claim MadeYes
Tia
TiaQueensland
  • 4 reviews
  • Verified

Great price and customer service

published

I recently bought a pair of Dr Martens from TWC through their online store. I realised I'd made a mistake with my order and emailed Customer Service, hoping they could help. Sarah responded extremely quickly and helpfully, and sorted out the issue immediately. My shoes arrived in SE Qld within a few days, and were as advertised. I was happy with both the price and customer service, and will use TWC again.

Product Quality
5/5
Shipping
5/5
art
artWide Bay-Burnett, QLD
  • 15 reviews
  • 9 likes

Weird, I have dealt with them over many years - no problem.

published

I made an error with sizing, got mixed up with UK/US sizes. Called, no issue, they can exchange for the required size, paid $12 for an Auspost voucher for return which is very reasonable.
Delivery with tracking was very efficient despite the holidays.

Product Quality
5/5
Shipping
5/5
Christine
ChristineSouth East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

Not Happy

published

Purchased an item from them through Laybuy last Friday have made 2 payments They sent me a tracking number Saturday, I keep checking my Auspost app and states it's unconfirmed in their system after multiple emails they finally reply stating Tuesday was a public holiday and would sent today well it's 6pm and still haven't posted. Sent further emails just to get no reply. Will not shop with them again.

Shipping
1/5
Incentivised Review No
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Miramar Mills
Miramar MillsSydney Surrounds, NSW

Order shoes and never got them!

published

I order shoes long time ago and never got them!!or my money back! I want my shoes or money back!!! I send a lot of messages and no reply! I want them now!

Product Quality
1/5
Shipping
1/5
Maaike
MaaikeCentral Highlands and Goldfields, VIC
  • 2 reviews

Disappointed ,frustrated

published

Ordered sandals early February after many emails no reply than an email to say they’re on the way Two months later after more emails they stated sandals had been posted , but still waiting two weeks later

Incentivised Review No
Return Claim MadeNo
Wendy L
Wendy LGippsland, VIC

Taken money for nothing.

published

Same here, placed order in January. Followed up in Feb and got the same e-mail stating delay in supply but would receive goods in 7-10 days. It is now April and amid the Coronavirus debacle, still not shoes and no e-mails. NOTHING! Also charged an international transaction fee for an Australian Company! (???)

Incentivised Review No
Carla
Carla
  • 2 reviews

Beware! Don't buy from this store

published

Ordered two pairs of shoes which arrived in good time, unfortunately they are both too small and I have been trying to contact the store to organise an exchange for larger sizes. Followed all the instructions on their website but they just will not email back - have now sent 5 emails, tried ringing them but it is just an automated message, I left my number for a call back twice but surprise surprise they haven't called. This is very disappointing as I like the shoes, I don't want a refund just an exhange. Appalling customer service if you can't even reply to an email. I will never buy from them again and will tell everyone I know to not to support them either.

Product Quality
4/5
Shipping
4/5
Janet
JanetHunter Region, NSW
  • 3 reviews
  • 1 like

Don't buy from this store.

published
Incentivised Review No
Return Claim MadeNo
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Heather
HeatherMetropolitan Adelaide, SA

Dont order from this store

published

Placed oreder a month ago
Have sent emails querying and finally received a reply that they were behind in deliveries, had employed more staff and they would send the tracking order asap. It would be delivered in 7 to 10 days.
I have asked today for a refund. Will report as scam if no response in a few days.

Incentivised Review No
Return Claim MadeNo

Terrible Customer Service - No Reply for Months

published
Product Quality
2/5
Incentivised Review No
Janice L
Janice LAU
  • 5 reviews
  • 23 likes

shoes not arrived

published

I also placed an order on 7 feb and have not received.. I did receive email saying order confirmed and said I would receive another email when dispatched but I have not received any further emails .. I emailed company to enquire about delivery delays and have not had any response ... was hoping to receive shoes before I travel early March :-( hopefully not affected by the caronavirus!!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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ggiang
ggiangSydney, NSW
  • 6 reviews
  • 2 likes
  • Verified

Product received within 4 business days

published

I ordered a pair of shoes on Sunday and they were received on Thursday morning. Very well priced and in good working order. Happy with my purchase, and would consider buying from them again in the future.

Product Quality
5/5
Shipping
4/5
Kim S.
Kim S.Perth, WA
  • 2 reviews
  • 1 like

Scam maybe

published

Placed order on 7th of February still have not received my order, have sent emails with no response maybe it's a scam I've checked with consumer protection no other lodgments have been made against them as yet I'll give them until the end of the week to respond I will then be putting in a complaint to consumer protection.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Merrillie R.
Merrillie R.
  • 2 reviews

Order hasn't arrived - 19 days and counting

published

I ordered 3 pairs on 7 Feb as of 26 Feb they haven't arrived and no response to an email sent 24 hours ago. Guess I will be contacting PayPal.

Incentivised Review No

Questions & Answers

Janet
Janetasked

Is there a phone number for Walk Wear Australia ?

1 answer
Heather
Heather

Hi Janet, no I couldn't find one. Only email .

Get an answer from our members

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes
Visit official website

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