45 questions from our users
My fairly new T5 Thermomix is not counting the numbers properly when doing a recipe - say the recipe says 20 second for 8.5 speed. The second knob will go 20 - 23 - 21 - 40 and stuff like that. What do I do?
I am going to buy a thermomix in China but I’m Australian. Can I register my cook-key on the Australian website to have access to those recipes?? If not is it easy to change the language settings?
Can you use other people's recipes chips in your own machine?
I have just traded my TM 31 for a TM5 and I have the Travel Bag for the TM31. Can I use this bag for my TM5?
Has anyone had an issue the the rubber surround on the lid breaking?
I have lost my recipe chip for my tm5 thermomix where can I get a new one?
Hi, The chips are available for purchase, how ever you might want to consider the cook key. The chips are individual collections (basically an electronic version of a cook book) where as the cook key enables you to connect to cookidoo, accessing thousands of recipes and collections which are downloaded to your key (and of course the machine) it opens up a whole new world!
Several countries only allow purchases to be made via an advisor so if you have a contact, great use them, if not a Nutritionist on instagram 'tamaras.health.hq may have contacts.
The scales on my Thermomix TM5 isn't working we have done everything the troubleshooting in the manual suggests but know joy. I use the scales a lot and finding it rather frustrating having to get my old kitchen scales out to measure everything. I live in the country the Thermomix consultant that I purchased it from know longer works for your company hope you can give me a quick and easy solution for this problem. Any suggestions? Thank you Peta
Firstly I don’t work for thermomix, I purely wrote a review of my purchase of my TM5.
I would be devastated if this happened as it is one of the best features
Have you tried phoning Thermomix technical support on 1800 004 838 (8am-5pm)?
How do I find out how old my thermomix is? I bought it secondhand and now I'm wanting to sell it.
Call Thermomix on 1800 004 838 and they will be able to help. If you have a TM5, they can identify from the serial number (which you can find on Menu - Settings- About). If it is a TM31, the Service number (located on the bottom) will help them identify it.
I’ve got the new model thermi, the silver button doesn’t work to turn the machine on. I have to take it off and press the mechanism then put the knob back on to select speed/time.
Who do i contact to get a new one?
My T5 broke after I failed to click the base in and started a recipe . Why didn’t a computer read out appear and beep when bottom was unlocked?
I can’t unlock the lid
Do the tm31 extras fit the tm5? Or do they need to be purchased again? The steam basket etc?
I was just mixing some spinach with cteam in my tm 5 and it shut down and now it wont turn on anymore. I cannot open the lid either. Is there a way to reset or what can i do?
My cord is only pulling halfway out of my mt5, it's like it's jammed has anyone else had this issue?
I have purchased a second hand TM5 am I able to connect to a local consultant to learn how to use it? Thanks
Hi, In my thermomix Recipe chip is not working, means it is not displaying me the built-in recipes.is this a technical issue.?
I'm looking at buying a second hand TM5. How important is it that I have the order number from the previous owner? I want to be able to get in touch with a consultant so as they can help me learn about it etc.
What is the little plastic piece on the jug handle? Mine bursted it yesterday while using the thermo. Is this serious?
Im in the middle of making mashed potato in my TM5 and invariably the butterfly whisk dislodges mid way thru cooking. is there a trick to securing the whisk so this doesn't happen?
I think it's a common problem. Just search in Google and you will find a few videos to show you how to secure it properly. Otherwise just ask your consultant ☺
Yes, if you twist the butterfly clockwise it will hook slightly under the blades and help hold it in position. Try doing this when it’s empty to get the hang. Then checking it’s still correct once you’ve filled the bowl. Good luck.
Was wonder if I bought 2nd hand chips of ebay will they work in my machine?
Yes they would because the Thermomix is isolated from the internet. The problem of chip registration may occur over time as using the Cook-Key means registering your chip to open up the recipes to your online account. If someone had already registered the chip you’d need to ensure they de-register it online before buying it. Worst case, you could still use the chip on the machine directly. The internet access Cook Key is a bolt-on, and the machine is essentially “dumb”. I’m sure future models will be properly internet enabled, but right now it isn’t - which is good!
Do you think it is good for only one person or a waste of money?
It's definitely good for one person! A lot of the meals you make in it can be frozen. Plus, there's lots of stuff you will use it for that aren't dependent on a number of people (like sauces, loaves of bread, chutneys, chicken stock, milling your own flour, making your own butter etc). If I lived on my own, I'd get one for sure - it's a less cleaning than all the pots and pans you still use for one person!
Hope that helps.
The short answer is yes, but I concur with Beth in that a freezer is a good idea. There are some other advantages too around risk eg. no chopping and cutting yourself, pans boiling over, hot plate left on, having to stir continually etc. Definitely a good buy for a single person, as long as you actively use the product. If you just hate cooking altogether it won’t change that - it just makes it a lot easier.
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