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Thermomix TM5

Thermomix TM5 Questions & Answers

4.2 from 251 reviews

50 questions from our users

Kat

Katasked

Thermomix TM5

My thermomix keeps tripping the fuses in my house every time I hit the speed button. All other functions work fine. Any ideas?

No answers
Sonia C.

Sonia C.asked

Thermomix TM5

What is The sugar stage on tm5?

No answers
Nabeel Shahrol Azmi

Nabeel Shahrol Azmiasked

Thermomix TM5

My bowl could not fit the base. When I check the bowl, the base of the bowl were a bit off. And also I can see the handle of the bowl have a gap but I do not how to fix it. Help?

No answers
Kathy Dick

Kathy Dickasked

Thermomix TM5

Where do you find the wifi connection in the machine.

No answers
Geoff D.

Geoff D.asked

Thermomix TM5

case cracking problem ?

1 answer
Barry Pearson
Barry Pearson

Yes

Avalon C

Avalon Casked

Thermomix TM5

My fairly new T5 Thermomix is not counting the numbers properly when doing a recipe - say the recipe says 20 second for 8.5 speed. The second knob will go 20 - 23 - 21 - 40 and stuff like that. What do I do?

1 answer
Louise B.
Louise B.

double check that your screen is clean of any cooking fluids or food - its quite sensitive. If your still having issues, contact your consultant who will be able to advise you. you may need to send it in for repair which should be covered under the 2 year warranty.

Bec

Becasked

Thermomix TM5

I am going to buy a thermomix in China but I’m Australian. Can I register my cook-key on the Australian website to have access to those recipes?? If not is it easy to change the language settings?

1 answer
Louise B.
Louise B.

you can change the language in settings on your machine.

Jean S.

Jean S.asked

Thermomix TM5

Can you use other people's recipes chips in your own machine?

No answers
Carolyn J

Carolyn Jasked

Thermomix TM5

I have just traded my TM 31 for a TM5 and I have the Travel Bag for the TM31. Can I use this bag for my TM5?

1 answer
Kareb
Kareb

The TM31 bag is too small for the TM5. Sorry. If you want a travel bag you will need to invests in the new one that holds the bigger TM5.

our design

our designasked

Thermomix TM5

Has anyone had an issue the the rubber surround on the lid breaking?

No answers
Sam

Samasked

Thermomix TM5

I have lost my recipe chip for my tm5 thermomix where can I get a new one?

1 answer

Hi, The chips are available for purchase, how ever you might want to consider the cook key. The chips are individual collections (basically an electronic version of a cook book) where as the cook key enables you to connect to cookidoo, accessing thousands of recipes and collections which are downloaded to your key (and of course the machine) it opens up a whole new world!
Several countries only allow purchases to be made via an advisor so if you have a contact, great use them, if not a Nutritionist on instagram 'tamaras.health.hq may have contacts.

Pipper

Pipperasked

Thermomix TM5

The scales on my Thermomix TM5 isn't working we have done everything the troubleshooting in the manual suggests but know joy. I use the scales a lot and finding it rather frustrating having to get my old kitchen scales out to measure everything. I live in the country the Thermomix consultant that I purchased it from know longer works for your company hope you can give me a quick and easy solution for this problem. Any suggestions? Thank you Peta

2 answers
Ali J
Ali J

Hi PETA

Firstly I don’t work for thermomix, I purely wrote a review of my purchase of my TM5.
I would be devastated if this happened as it is one of the best features
Have you tried phoning Thermomix technical support on 1800 004 838 (8am-5pm)?

Pipper
Pipper

Thanks for the information Ali I'll phone the technical support shortly.
Cheers Peta

Jones

Jonesasked

Thermomix TM5

How do I find out how old my thermomix is? I bought it secondhand and now I'm wanting to sell it.

2 answers
loulou121
loulou121

Call Thermomix on 1800 004 838 and they will be able to help. If you have a TM5, they can identify from the serial number (which you can find on Menu - Settings- About). If it is a TM31, the Service number (located on the bottom) will help them identify it.

Cara R
Cara R

Hi, can I ask why you want to sell it? I’m looking into buying one so came here to read the reviews first.
Thankyou Cara

Andy

Andyasked

Thermomix TM5

I’ve got the new model thermi, the silver button doesn’t work to turn the machine on. I have to take it off and press the mechanism then put the knob back on to select speed/time.
Who do i contact to get a new one?

1 answer
loulou121
loulou121

Hi Andy, call service on 1800 004 838 and they’ll help you.

CMcP

CMcPasked

Thermomix TM5

My T5 broke after I failed to click the base in and started a recipe . Why didn’t a computer read out appear and beep when bottom was unlocked?
I can’t unlock the lid

No answers
Allison A

Allison Aasked

Thermomix TM5

Do the tm31 extras fit the tm5? Or do they need to be purchased again? The steam basket etc?

2 answers
Erin
Erin

No I’m pretty sure you need specific accessories to the model you own.

loulou121
loulou121

The TM5 comes with its own Varoma, simmering basket, butterfly, etc. the bowl size is a bit different between the 2 models.

Dikabo

Dikaboasked

Thermomix TM5

I was just mixing some spinach with cteam in my tm 5 and it shut down and now it wont turn on anymore. I cannot open the lid either. Is there a way to reset or what can i do?

1 answer
slakalot
slakalot

I’d sell it and buy a machine that comes with good customer service and an ethical returns policy... but that’s me...

Kelly

Kellyasked

Thermomix TM5

My cord is only pulling halfway out of my mt5, it's like it's jammed has anyone else had this issue?

1 answer
Diego V.
Diego V.

Hi, did you ever fix it?

Rebecca S

Rebecca Sasked

Thermomix TM5

I have purchased a second hand TM5 am I able to connect to a local consultant to learn how to use it? Thanks

2 answers
bbsb007
bbsb007

If you contact Thermomix they may be able to point you in the right direction.

Pete V
Pete V

Contact Thermomix direct, they will give you contact details of consultants in your area. As a potential customer they should be pleased to talk to you.

SSH

SSHasked

Thermomix TM5

Hi, In my thermomix Recipe chip is not working, means it is not displaying me the built-in recipes.is this a technical issue.?

1 answer
Heather
Heather

Yeah I think so. Call head office or your consultant. I haven't ever had a problem with my chip

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