I found everyone at TicToc very easy to deal with and very efficient. Any questions I had were answered clearly and straight away, I never had to wait on hold. Aaron Darling was very helpful, he was very fast at processing our application and kept us informed throughout. The whole experience went very smoothly and we are now waiting for settlement on our new house. Thanks TicToc!
Fantastic! Thanks Ryan @ Tic Toc Home Loans
Credit assessor, Ryan Darling was fantastic to deal with. All correspondence was via email (due to my inability to talk on the phone at work) and this was not a hassle. Ryan was responsive and explanatory making the process quick and easy. The loans have been approved and I am looking forward to receiving the final documents to arrange settlement. Tic Toc Homeloans have looked after all my needs. Thanks again Ryan and Tic Toc Homeloans.
Excellent rate and excellent service
We are currently refinancing from CBA to TICTOC and have found TICTOC to have the lowest available rate in the market. The information on the website is easy to follow and the rates are exactly as presented.
We had Ryan Darling look after our application and could not be happier with the service and efficiency. He did an excellent job and made the process easy (much easier than dealing with CBA!).
The only criticism I have so far is that their system does not allow multiple applications to be made so you need to manually re enter all the same information for each new application.
All in all very happy!
Very easy to deal with , had quick responses and great communication.. made the whole experience easy. We were never misinformed at all and only had to deal with the one person.. thanks ..
Complete Waste Of Time - Avoid!
I wasted over 6 weeks on these people, sending in every financial document under the sun, only to be told right at the end that they could not approve the loan because "our servicing may be different to other lenders", in the context that "our policy doesn't allow for the tax benefits of salary packaging". Gee Tic Toc, why on earth didn't you tell me that at the beginning?? I am a medical professional who works for the government, through which I have a salary packaging arrangement. Well, Tic Toc apparently can't cope with that at all! Neve...r mind that I earned $109K gross last financial year, have a great credit rating, and have serviced a home loan with two other banks for the last 10 years with no problem at all at a much higher interest rate than Tic Toc are supposedly offering (and trying to get a lower interest rate is the only reason I applied to Tic Toc). Yes I have some credit card debt too, but I also have a freehold rental property and over 100K in super, and a major lender snapped my hand off 2 years ago when I switched to them, as given my job and financial position I'm a pretty good catch to most normally thinking lenders. But Tic Toc said I couldn't service the loan! Gee Tic Toc, two other major lenders seem to think otherwise, as I've been servicing it for years! Heaven knows who Tic Toc actually DO approve! And don't get sucked into their promise of an 'instant online answer'. I was told their 'robot' was stumped by something after I applied online, and it was a full three weeks before a human looked at it and got in touch. Do yourself a favour and go elsewhere!!
We have just been approved for our home loan by Tic Toc. The process was allot faster and easier than I thought it would be. Ryan Darling was super helpful at getting it over the line too. So happy to be rid of the big four banks and their high interest rates, we are going to save thousands in interest. I just wish I had switched sooner!
Responsive to questions and clear instructions
As first home buyers we didn't know much about the loan process but the help and instructions given by the TicToc faq and staff made it easy to move our application forward.
Quick turnaround, friendly and prompt customer service
We went through the manual approval process. The online service was superb, we felt they were there every step of the way, even on Sundays! The online live chat enabled us to get immediate feedback on our loan progress, as well as assistance in filling out the application.
Aaron was our credit assessor, and we found him to be helpful and thorough. He was able to fairly evaluate our specific circumstances and take them into consideration in assessing our application.
We were pleased that we were able to go from application to approval in a little over a week.
So far (having just received loan approval, and not yet at the settlement stage), we can highly recommend Tic Toc.
Tic Toc was super easy to deal with
Getting a home loan through Tic Toc was really easy. They answer all your questions over live chat and have been there every step. And their rates were some of the best I could find. They made sure I knew exactly what was going on. Aaron was super helpful. Their "automatic" approval never seemed to work for me, but their humans were great. I highly recommend them!
Less than impressed with automation and property valuation
Was skeptical from the beginning on obtaining a loan approval immediately upon submitting our application online. While being what I consider a very simple financial case and very conservative with our overall loan amount, we apparently confused the robot so had to get a human involved. Fair enough. Email sent we'd hear back in a day. Then another email on a few more days delay. Then crickets. Three weeks later, after I chase multiple times, finally get approval in principle squared away. This would have been a much bigger issue for us h...ad our initial offer on the property of the application been accepted (outbid). Few weeks later, we are successful w/ a bid on a different property. Call TicToc to change address on application, all goes well until a few days later when they come back saying the property valuation has come back less than the purchase price. Not slightly less, 45k less! On a property with multiple offers where we weren't even the highest, and easy enough to see comparables in the area were in line with what we went to contract with. So scrap TicToc - not worth the hassle - get finance extension (thankfully) and talk with local lender and fill out paper application in hopes to save loan. 48 hours later with local lender, approval received. 48 hours after than, new property valuation performed by group that knows what they're doing and valuation comes back at purchase price. Two stars as the rate is good w/ TicToc obviously, and when I spoke to their customer service and our loan manager they were helpful and pleasant. But again, less than impressed with the robotic evaluation of the loan and the 3rd party they used in Brisbane area (Opteon) for the property valuation. Many bad reviews online about Opteon and their poor valuations.
Easy process online
The initial process of the home loan application was easy and all online via email. Our credit assessor Ryan Darling was excellent and extremely helpful. He replied to our emails the same day and that was much quicker than the banks we have dealt with in the past.
We have not completed settlement yet, but we are hopeful that it will be just as smooth. We will provide a review of that process later.
Overall its OK. Slow post-settlement customer service. Banking Application security is below average
I recently refinanced my H.L of around 600K+ to TicToc. The process was not that difficult. Had to provide lot of documentation which I understand was happy with as well.
01-Nov was set as the settlement date and the settlement got completed. A Loan & offset back accounts were created with Adelaide Bank. So far, all OK. But I found a few process/lack of communication from their team
Note: I edited the review and removed #1, #2 and #3 as I was able to get hold of a customer service rep who knows what he/she is doing and it has been resolved. ...#4 and #5 issues still exists. 4) Another thing I am worried about is the security of their banking application. The moment I got the UserId/Password, I logged in and started checking their application. Surprise...Surprise... they have no 2Factor authentication (2FA). If you add a new payee or transfer money, it transaction goes straight, no 2nd layer of verification. Because of any reason, if your credential got compromised, you are in hot water. 2FA is not foolproof but its a must for a financial application, esp something like bank. Even some retail sites validates you with 2FA. 5) Again back to support team asking them if 2FA is available and to activate it for my account. Request was raised on 07-Nov 7:54 AM and still no reply (though the auto reply said I will get an update in 48 hours). The only option i can see is set daily transfer to the lowest (If you increase the limit, it does send a 2FA code which is a great thing).
Smooth, easy process, excellent customer service
The initial process of seeking the loan online was very simple and smooth. Although they were a little slow getting back to us after submission, as they were extremely busy, once we sent them an email following up the status our credit assessor Aaron was extremely prompt and helpful.
Once we were ready to go ahead with the submission, they got back to us with the approval straight away and have been very helpful throughout the remainder of the process. Not only have we gotten a great rate, they made the whole thing as painless as possible.
Would highly recommend.
I have to say this whole process couldn't have been easier. It was handled completely on line and via email, our consultant Ryan was excellent and kept us informed the whole way.
I was a little skeptic and worried at first being completely in line, but I'm glad I pushed through as I had nothing to worry about.
I left a major bank after 3 mortgages and over 25 years of being a customer and I'll never forget their comment when I gave them the chance to match the rate "we don't compete with on line companies" and basically see you later. If that's customer service, give me online any time.
Simple approval, amazing staff and product.
From prior online loan approvals, I had low expectations, but the rate was too compelling. This surprised materially to the upside, with approval in less than two weeks on a relatively complicated loan, and Aaron Darling was amazing, very easy to work with, and super communicative.
Would highly recommend both Tic Toc, particularly if you are lucky enough to work with AD.
- Verified customer
Excellent customer service from the best lender around
It is not often that you find a company, especially a home loan provider, offering an excellent value product coupled with excellent customer service. I was skeptical at first dealing with an online-only lender but without doubt I have come away feeling that my experience was far more pleasant and efficient than a brick and mortar service ever could have been.
Aaron, who was wonderful throughout and helped get me approved, was friendly, clear and prompt, and can I just stress PROMPT, I never had to wait more than a single day waiting for a res...ponse, often when I had sent him a supporting document he came back with a call or email within an hour. Tictoc also follows the mantra of underpromise, overdeliver -- at one point I was told I was waiting on a valuation which was booked for the following week, to my surprise I received a followup on the early morning of the Monday of that week. A few words about the home loan itself - I applied for a P&I owner occupier home loan, at 2.84% variable (as at 12th Nov 2019), this is the lowest variable rate around with ZERO application or ongoing fees that includes an offset!!! This is key and sets tictoc above and beyond the rest. In all, I am extremely pleased and I would recommend anyone looking for the best value home loan to be approved in the shortest possible timeframe to make an application now with Tictoc.
Excellent customer service and quick! Thank you TicToc!
I was looking for the best home loan I could possibly find online which I bumped intoTicToc! After a quick chat explaining my situation they suggested to me to apply online and I did! To cut a long story short, I got my approval within a reasonable time after providing requested documents. Fully satisfied with TicToc. Many thanks to Ryan Darling for his great customer service.
At first I was skeptical to refinance with TicToc as I was coming from a typical brick and mortar bank as my lender, however reading many good reviews convinced me to apply. After a long 2 weeks wait my case landed on Ryan Darling's desk, he's so easy to deal with and exhibited such quality customer service. I just recently got married and accumulated a lot of wedding expense every month to the point my loan application could've been rejected, however Ryan was a determined fellow and he worked with me through it, I provided all documents and explanations of each big discretionary expenses and now my application has been fully approved and I couldn't be happier. Thanks Ryan!
Customer service A+
Good product, but Ryan was excellent to deal with throughout the application process. His communication and prompt action was great once I made it to the head of the long queue. Customer service is 2nd to none. I havn't experienced a quailty customer service rep like this for 10 or 15 years. There are some unexpected costs that you are presented with at the time of acceptance, so don't be to suprised.
No nonsense lending
Refinanced from Big 4 to TicToc. Aaron from credit assessment was fantastic. No trying to upsell, just simple bullet point action items of what he needed from us to get this over the line. Thanks Aaron for being open, honest and transparent.
The web portal itself is really simple to use to prefill details such as bank accounts and credit card statements, and helps reduce the number of emails back and forth.
Way easier to deal with than our existing Big 4 bank. Thank you.
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Questions & Answers
As a Single (47) person buying a first home, does renting count as the deposit part of the application or do you have to have a certain amount saved up before applying
Hi Charles, thanks for your question. We require at least a 10% deposit or equity, plus savings to cover fees and charges, such as stamp duty. If you have less than a 20% deposit, you'll need to pay Lenders' Mortgage Insurance (LMI). Your current rent amount cannot be considered as part of a deposit. If you would like further clarification, please feel free to reach out on 1300 842 405 or on our webchat. ~ Bailey
Hi we are 48 and 50, looking at refinancing with 35 lvr. Can you tell me if we can have a 30 year term?
Edit -35 not 65 :)
You won't get a 30 year term loan as by then you will be well into retirement age and thus you would have to prove significant savings like superannuation, term deposits etc, however they won't risk it. Any loan that extends near or on your retirement age is a risk for them unless you have a lot of money behind you and then if you did, why would you need to borrow in the first place.
Hi Su D, thanks for your question. It's best to speak directly with one of our Home Loan Experts so they can discuss your specific circumstances. Please feel free to reach out on 1300 842 405, or on our webchat: https://www.tictochomeloans.com/lets-talk/ ~ Bailey
Hello there, can you please advise what restrictions you have on lending to a 63 year old? Can i get a 25 - 30 year loan? I know l would not be looking to have the loan that long but it would help with my repayments during the meantime ?
Hi Kelly, thanks for your question. During our application, we need to take into account any major foreseen life events, such as retirement. If you're nearing the retirement age, we'll ask you some questions about how you plan to service the loan over your loan term. Depending on your answer, and the rest of your application, we may be able to lend to you.
For your specific circumstances, it may be best to speak with us directly. Feel free to call us on 1300 842 405, or on our webchat. ~ Bailey
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