The approval process with Tic-Toc was straight forward and pain free. Our assessor (Ryan) was a pleasure to deal with and would recommend other people looking for a low rate and great service consider Tic-Toc.
Simple and fast application process, great rates !
I have refinanced my home loan, support I have received from assessor (Ryan) has been exceptional. He responded on my emails promptly, the whole application process was efficient and my loan settled while I’ve been overseas.
Don’t waste your time. Go elsewhere
Absolutely clueless, my investment property rental return ALONE covers my current repayments by over 50%; on top of this my full time income covers it almost 5 times over and yet they deny my application to refinance due to “not meeting servicing requirements”
They wasted 2 weeks of my time, I highly recommend you don’t waste yours.
We refinanced three properties through Tic Toc and Ryan was fantastic. Nothing was too hard for him. He went the extra mile to get our refinance approved and was an absolute pleasure and professional to deal with. Fantastic rates and excellent customer service. We are very happy we chose Tic Toc.
It’s good to have one person look after your case only if that person is contactable. I’ve attempted to call Tictoc four times after my refinance application was lodged three and half weeks ago. They keep promising to call me back but nothing happened. I would not waste my time & would prefer to deal with the lender with better & more professional services.
Thumbs up for Tic Toc
Refinanced my loan with these guys at a much improved rate Vs. my current bank. Ryan made it so easy to get the paper work needed sorted and was so very helpful. A+++
Frustrating home loan process
I started the applications about 6 weeks ago. Back and forth, I submitted all the documents requested and they still refuse to process the applications. They requested formal statements. I submitted to them. They said it's not up to date be cause my bank only release it every 6 months. So I supplied a supplement online printing pdf. They it is unacceptable. What? They want to know fund for the deposit, I showed them the fund in the account and they said what about the discrepancy in the previous property settlement? It doesn't matter. My conveyancer failed to display what I owe the bank and what went into my account. I already explained that. But all you want to know where is the deposit. It is in my account balance? What is the problem here? And the issues went on and on. I give my on them so I withdrew my application this morning.
Loan application process is very involved but the rates are worth it
Extensive checks to get the loan and time to wait for response was longer than sure indicates. Friendly staff, good to have one person managing our mortgage approval. Great rates.
What a jjoke
I had to ring them after waiting 2 weeks. I made $100,000 last year my home is valued at $550,000 tried to borrow $350,000 with a good credit history they said no I do not earn enough what a joke give them a miss
very very appriciate for Mr.Ryan Darling
How was your customer service experience with this company?
Did you experience any unexpected extra costs or other issues while on this loan?
How satisfied are you with the rate you received for this loan?
> very Good
Great rates and easy application
The rates offered are great, and the loan application was quick and easy
Response back via email was quick and we just had a few minor details to sort out with additional documentation
Poor level of communication
Very poor level of communication.we started a refinancing process with them, which we will likely withhold soon. All communication since is like an automated email. No agent has called since to check the process is going smoothly. Fees listed on the paperwork seem more than what was originally advertised on their initial online chat.
Tic Toc has been fantastic !
Tic Toc has been fantastic !
Aaron and Ryan Darling turned around my application quickly and were really easy to work with explaining clearly what was needed and guiding me through the process.
Great work guys ! I have and would continue to recommend Tic Toc to friends and family.
Fast, efficient, helpful and best rates
Completed the online application, but for some reason needed a human to look over it before I could get an answer. Had a call the following day and email requesting a further few particulars and questions. They arranged a valuation a day or so later and had an answer a few hours after the valuation. Couldn't be happier.
Very streamlined and they break everything down for you and the process, what to do, explaining the processes while adding a bit of humour in the instructions at the same time! very refreshing. Any question I've has the online chat has helped and the customer service is first rate. Hopefully we settle in a few weeks, but I've had a few home loans over the past 20 years and Tictok are by far the easiest and streamlined to deal with.
Very happy customer and with a 2.99% interest rate, couldn't be happier. Can't fault them and best decision we've made.
Great rates and speedy service.
I have recently had a home loan approved by TicToc. In applying for the loan, TicToc were very responsive to my queries and helpful and it was a simple and straightforward process. For others considering TicToc, you can choose to upload your loan application documents the ‘slow’ way to avoid screen-scraping from your existing bank account. I researched several lenders prior to choosing TicToc and TicToc had the most competitive rates by far - I have two years fixed at 2.99%. The home loan product also enables extra repayments, withdrawals, and weekly payments. So far so good, here’s to the next 30 years!
Easy application process, great rate!
We've just settled on a new property and had a very good experience with Tictoc. They were very helpful all through the application process, responding quickly to any concerns. Also the rate was much better than the banks were offering. Highly recommend.
I rang around a number of non-bank lenders, TicToc was the pick for us the reason being there low rate but also that they were courteous, responsive and helpful at all times. Highly recommended. Special mention for Ryan who was amazing throughout and extremely helpful and patient with us.
Great people who do what they say they will and make it easy to organise a budget homeloan..
I rang around a number of non-bank lenders, TicToc were pick of the bunch: courteous, responsive and helpful at all times. Highly recommended. Special mention of Tyler who was amazing throughout.
Amazing support and advice
We called Ryan on a Saturday, we had an auction that day and he went above and beyond to get the approval across the line. He has been supportive and answered all my questions - and there were a few and each time he followed up with an email and a call. His level of customer service is exactly what you need when you are in throws of battling it out at auction! Any stress I had about the loan and the process he just made it extremly easy to understand. I would certainly recommend Ryan!
Very happy with the process. There were small hiccups as somehow my assessor could not locate the linked account and that delayed a process a bit. Overall I am happy with the services provided highly recommended!
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