Easy Home Loan Approval
We were very happy with Ryan Darling. Our loan was approved quickly and we received precise instructions on exactly what information we needed to send. Overall, a positive experience that we can recommend.
Great credit assessor experience!
Ryan has provided me an excellent service! He was very thorough and straight forward with the sets of questions he asked so it wasn’t hard to provide him the information he needed in order to assess my financial capacity. The only downside that I’ve probably encountered is the manual handling of loan documents it still needs to be posted to their Legal entity. I hope this will be digitalised soon especially now that we are facing an unprecedented situation now where less contact is necessary.
No common sense. Backwards thinking
My husband and I applied for a loan with this bunch of incompetence and they told us we can’t “afford” the loan even though we have been currently been paying more for the last 3-4 years on our mortgage at a higher rate/repayment and have also managed to save over $150k on top of all our bills. To get approved we also finalised our A rated car loan and credit card which we didn’t owe mulch on and we still “failed” servicing. I think the key ingredient they lack is a bit of common sense. Don’t waste your time. This is a backwards thinking lende...r that can not put 2 and 2 together. On top of it all, it took 4 weeks for them to say no even though our credit score are 800, our combined income is nearly $200k p/annum and we have never missed a payment on any bills in our lives.
Very Slow. Very Incompetent. False Advertising
If you are hoping to Use Tic: Toc and you have just signed a purchase contract, GO ELSEWHERE.
I had this misfortune of dealing with Stephen Cooper, who lacks the ability to perform basics math. For a company that claims to use the latest technology, the process was so slow and arduous. In the process I closed my A rated NAB credit card account which I owed $0 on, I finalized my car loan which was also an A rated account as I didn't owe much money on, I provided statements showing perfect current mortgage repayments at a higher amount than what...the new loan was going to be and Stephen told me that my "living expenses" are $7000 p/month before taking in to account any other fixed liabilities, which is physically impossible. I also have over $150k in savings (not sure how I can save money if my "living expenses" are more than what I earn. I work in finance myself and Stephen seems to lack competence to add 2 and 2 together and realise that he was doubling down on my minimum credit card payments and "living expenses". I asked if I could please speak to a manager and he told me no, and that there was no one there higher than him I could speak to. Don't waste your time with these idiots. Its actually embarrassing that I have put myself in such a good financial position and then be told no 4 weeks later.
Excellent service when I needed to communicate with a human !!
Ryan from customer service is a legend. He was easy to deal with and was concise about the documents I needed to progress with the application. Very professional and very efficient. I/we cant recommend Tic Toc and Ryan enough.
Tictoc refinance, very picky
Looked at tictoc for refinancing. Went through online questions without a hassle.
Received a declined response from a human checker. Basically they were questioning where my savings went. Also said we had too many overdrawn fees on cc and a everyday account (even though they were small amounts and paid a day after going over). Overall it seems they are very picky.
I guess ill stay with a big bank who can handle our finances.
The dealing was pretty fast and everything went in flow. All documents are requested in detailed format submitted and approved in few days. Did the follow up through phone too. I would recommend Ryan.
Ryan Darling - helped me all the way through.
Overall good experience. Ryan is very helpful, make everything straightforward, no hidden fees.
However, terrible experience with settlement agent, Myleadpoint, more than 2 months to get settlement finalised. no update, don’t pick up phone call, voicemail all the time. Prepare 2 or 3 days to get email replied. Only one excuse - Bank’s problem! When I talked to my Bank,they said they didn’t receive settlement request!
Not treating the existing customers fairly
They will lock you in and then dont reduce interest rate. Mine is now 3.41% while the others lenders keep on dropping their rate. For new customers they are offering 3.15% (before today RBA cuts) for the same type of loan and when I talked to them they refuse to match my rate with new customers i.e. existing customers are treated unfairly. Now considering switching to Athena even if it cost me a bit upfront.
Horrible experience. No phone communication to explain and instant decline
Horrible experience. Applied online and was stated that a home loan expert needed to look into it. I tried calling for a few days to see what they needed. Then got an email stating it was declined.
I was told we didn't meet the serviceability.. However my wife has just taken 12 months off work (unpaid) and we have coped just fine without any credit cards, personal loans or drawing down on our savings.
My wife is now back to work permanent part time and her earnings are double the proposed repayment, so didn't make any sense at all. Was treat...ed like an idiot when I phoned for an explanation, but didn't get one that made any sense. Horrible experience!! They might have a good product but they aren't practical whatsoever, and communication very poor!! Don't waste your time if you are in a rush
Rates are among the best in the market for owner-occupiers. While the application process isn't anywhere near as automated as their marketing makes out - there was quite a bit of back and forth for documents. The communications were fast, friendly and efficient.
Tic Toc is completely useless....don’t waste your time
Don’t waste your time! Tic Toc is completely useless. Service is terrible. Applied then waited over 10 days and still no reply. Doubtful that they can even offer the rates they quote.
Just like clockwork
Very happy with tic toc loan. There was always someone helpful to talk to on the phone and was a smooth application process. Friendly staff and overall a very good service.
Clear and easy to understand application process.
Clear, easy to understand and transparent request's for additional information.
Comparatively quick turnaround when compared to previous experience with CBA which genuinely took months.
I got the impression that the gentleman I was dealing with was working hard on my behalf and for that I am very grateful.
Patient service. Clear and concise communication.
Ryan, I would like to thank you for your patient service during the approvals process. As a busy, working parent the requests for additional documentation were clear and straight to the point...no fuss, no jargon. The process was so simple and entirely handled via email. Thumbs up mate.
Excellent service throughout the application process
Ryan was excellent throughout the application process. Very responsive and at all times, helpful and polite. If you are thinking of switching your home loan to Tic:Toc I highly recommend it.
Fast turnaround, friendly and prompt customer service
The online customer service was great! The online live chat enabled us to get immediate feedback on our loan progress, as well as assistance in filling out the application and adding forgotten documents after the application was submitted.
Ryan was our credit assessor, and we found him to be fast, helpful and thorough.
We were pleased that we were able to go from application to approval in much less than a week. We highly recommend Tic Toc.
Advertising a great product, unfortunately found my experience disappointing.
I had applied for refinancing with Tic Toc as their product was one of the best on the market, we had exchanged emails back and forth for a few weeks. I have a clean credit history, no credit card debts, my LVR is below 70% and stable employment on a good wage. No other banks has given me issues with refinancing and I am in no way a high risk borrower.
I was eventually told my expenses were too high, they made a major miscalculation and somehow calculated them to be 90% of my wage, which would be unsustainable let alone impossible to afford m...ortgage repayments. I told them that is entirely incorrect and explained every expense no matter how irrelevent, he wasn't terribly interested and couldn't be bothered correcting his calculation, simply stating they were too busy with other applications. Very disappointing as I was looking forward to taking advantage of such a quality product, I hope to try again in the future and hopefully have a better experience. Though they may look at a previoulsy rejected application with distain which was no fault of my own.
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Questions & Answers
Hi, when applying online to refinance it asks for a deposit amount. Is there a way that my current mortgage can just be transferred over to the new loan with tic toc without paying a deposit as this was done initially on my current loan.
Hi Andrew, thanks for your question. We can lend up to 80% LVR without LMI (90% LVR with LMI), and you will instead need 20% equity in your current property, not a 20% deposit.
At the beginning of the application you'll be asked if you're purchasing or refinancing - if you're refinancing, you shouldn't be asked for a deposit amount. Could you please double check you have selected the refinance option?
Please let us know should you have any other questions! Thanks ~ Bailey
Hi Bailey. Yes i click refinancing and it comes up with loan amount $290 000 but above this it says deposit required $142 000. The home is valued at $412 500 with $290 000 remaining on the mortgage
Thanks for checking and clarifying Andrew. This is a known issue with our application, where it sometimes displays an incorrect required deposit amount. This won't affect your refinance, so you can proceed with your application. If you're unsure or if you need to follow up on anything, we'd love to help - please give our team a call on 1300 842 405, or we're available over webchat: https://tictoc.com.au/lets-talk
DO TIC TOC DO INVESTMENT TERM DEPOSITS ?
Hi Philharrisbgo, thanks for your question. Currently, Tic:Toc only offer home loans, and this includes investment loans. We do not currently offer investment term deposits.
Please let me know if you have any other enquiries ~ Bailey
What is considered ineligible properties.
Hi Julie - we provide finance for established properties (not off the plan or construction) located within capital cities and major regional centres. You can check if your property is eligible with our Home Loan Experts at https://tictoc.com.au/lets-talk ~Diem
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