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TID Travel Insurance Direct - The Basics (Budget Overseas Insurance)

TID Travel Insurance Direct - The Basics (Budget Overseas Insurance)

4.6 from 15 reviews

Reviews

Review distribution

5 star
12
4 star
2
3 star
0
2 star
0
1 star
1

Jeremy

JeremyPerth, WA

No more worries when travelling overseas

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
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Theo A

Theo ASydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Cannot fault, EXCELLENT service when something goes wrong - which it did for me. Zero pushback, 100% professional.

published

I had some moderately bad ear issues for 3 months of my policy. I had to contact numerous times and make several claims. The emergency medical assistance team is super quick and productive in their responses. Their claims team is likewise very professional. There is a reason why their reviews are so high. Very appreciative of their modus operandum. Special thanks to Margaret Marko who was superb in emergency assist, and, Dylan Copeland in claims. 10/10 operators. Policy# TIDAUS19524699

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct
Tony

TonyDarwin

  • Verified customer

Great service, easy to use

published

I've been using TID for a few years now and find piece of mind knowing that my travel is covered with an Australian based insurer.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Tony,
Thanks for the kind words. We very proud to be Australian owned and based. Hope you have fun planning that next holiday.
Ash, Customer Experience Manager
www.tid.com.au

PaulC

PaulCHurstville

  • Verified customer

Great price for the cover included.

published

I haven’t had to make a claim, thankfully, but the price for the coverage I required was great. Especially the medical cover as we were going overseas to China followed by a cruise.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Paul,
Hope you had a great time in China. Thanks for the kind words and we look forward to hearing from you when you are ready for your next adventure,
Ash, Customer Experience Manager
www.tid.com.au


BrentOs

BrentOsAU

  • 3 reviews
  • 9 likes
  • Verified customer

Never going to use TID again, as they go with Cerberus

published

I lost my phone overseas, this was already trouble enough as I had only got it a month before my trip. Instead of helping me with the service they claim to provide, I was greeted with a 'too bad, so sad'. They would not cover my claim as I had "all reasonable precautions to safeguard the items you have claimed for have not been taken". This is what I get for going to another country to help those in need. Don't bother with insurance if they are just going to pocket your money and shut you off.

Insurance claim madeYes
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

narucoco

narucocoMelbourne

  • Verified customer

Always select TID when I need a travel insurance

published

Choosing a travel insurance company can be time consuming and a bit of pain, but it's not the case for me as I always go with TID. They are straight forward and cover what I need!

Insurance claim madeNo

  • Verified customer

Security leading up to travel

published

Great holiday, did not need to make a claim. But the lead up to leaving was stressful as my wife had a small operation on her hand, followrd by a minor healing issue. The doctor only gave her permission to travel overseas two days before we left. It was comforting to know that if we could not fly out at least we could replan our trip and fly out later without the financial worry of paying twice. Thanks TID

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Greg,
Thanks for taking the time to share that feedback. Sorry to hear about your wife's hand, hope she is on the mend. Glad to hear we were able to provide you with that peace of mind.
Ash, Customer Experience Manager
www.tid.com.au


me.

me.canberra

  • Verified customer

very good

published

TID is definitely competitive with other insurance companies - I got offers from several which we turned down in favour of TID.
On last year's trip to S Africa I was mugged and robbed, kept my receipts and TID paid up in full. Which went a long way to making up for the mugging.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi,
Sorry to hear about incident in S Africa during your trip. However I'm glad to hear you were happy with the service from TID. Thanks for the review.
Ash, Customer Experience Manager
www.tid.com.au

Sarge

Sarge

  • 2 reviews

Travel in China and dealing with Chinese is an "Adventure"

published

Felt safe as always with TID cover for our trip.
Policy was a breeze to setup as usual.
Did not require to make a claim but had our accommodation "dis-honored" as Chinese Hotel has no arrangement with a well known "on-line" accommodation provider. Wondered if TID cover such events. Ended up with a great holiday however as hotel offered equivalent room and negotiated a reasonable package.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct
  • Verified customer

Necessary Evil

published

It's a must have item when traveling just to safe guard against having a problem overseas. I've used TID now for many years and haven't ever had the need to claim but the policy is easy to set up and apply for on line.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Dean

DeanMid North Coast, NSW

  • 4 reviews
  • Verified customer

Piece of Mind, easy insurance

published

I have just returned from another trip which I used Travel Insurance Direct for my coverage. I did not make a claim this time. I have however in the past made a claim with them and the experience was relatively smooth and trouble free. Purchasing the insurance is online, fast and easy. Their app is also useful as it knows your destination and provides useful tid bits about where you are holidaying. If you cant afford travel insurance, you cant afford to holiday. This inexpensive easy option provides the necessary piece of mind.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Brunski

Brunski

  • 2 reviews
  • Verified customer

On-line made easy, prompt payment

published

While not a fan of on-line claims, the process was quite painless and the claim was processed efficiently and with no fuss or question. You always need your paper work as proof but this is the second claim I have made and thus far all I can say is that TID have been easy to deal with and I will definitely be taking out my 4th policy with them later this year.

Insurance claim madeYes
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

  • Verified customer

Easy reassuring and excellent coverage

published

very satisfied as I had to extend the travel insurance dates, Staff were friendly and very helpful. Extremely easy to complete the online policy and the cover is second to none. We have used TID often and will be using it again.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Sarah

SarahBeijing

  • Verified customer

Great, no hassles

published

I've used TID before. Once again they've taken the hassle out of getting insurance on the go. My ski policy was great value, and it was simple to sign up for!

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct
  • Verified customer

Always Feel Secure with TID

published

This was our third policy with TID. As always was easy to set up and very good value. In the past have relied solely on credit card-provided coverage but now don't travel without a TID policy.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

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Questions & Answers

Sorry, there are no questions about TID Travel Insurance Direct - The Basics (Budget Overseas Insurance) but you can read 223 questions about TID Travel Insurance Direct.


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Details

CategoryTravel Insurance
Contact Number 1300 843 843
24-Hour Phone Contact No
Online Live Chat No
UnderwriterXL Insurance Company SE
Maximum Age Covered 76 years old
Medical Coverage
Overseas Emergency Assistance $5,000,000
Accidental Death$25,000
Emergency Dental$500
Pregnancy (max weeks) 26 weeks
Resumption of Journey Not Included
Hospital Cash Allowance$50 per day, up to $6,000
Overseas Emergency Medical & Hospital Expenses$5,000,000
Loss of IncomeNot Included
Permanent Disability$12,500
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage $250 after 12 hours
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit $2000 (electronic devices), $700 (individual items)
Luggage & Personal Effects $3,000
Ancillary
Personal Liability $1,000,000
Rental Vehicle Excess $12,000
Motorbike / Moped Coverage Included (engine size dependent on rider's licence)
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseIncluded
Adventure Included
Snow / SkiOptional Extra
Compare all TID Travel Insurance Direct

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