Tiffany & Co.

Tiffany and Co Pitt Street. Dissapointing customer service. Needing to exchange a gift within 30 days. The sales staff (lady) was extremely unprofessional and rude while explaining the store credit (as the exchanged item didn't use up all of the original amount), needs to be treated like good old cash. Most lux brands (and in fact retails like… Read more

Myers / DJs even), maintain a digital credit system which is kept in their system or via email. Given that wasnt the case at Tiffany, we were surprised and the staff was very annoyed and rude to explain the Tiffany policy. ridiculous when you spend the amount of money you spend in these shops to have old fashioned store policy and that to explained so rudely by staff! never walking into that store again.

Outstanding Service – I recently purchased my first Tiffany & Co. piece—a necklace that I loved but unfortunately did not fit. When I reached out for assistance, I had the pleasure of working with Jasmin Verrall from the Australia and New Zealand team, who provided exceptional service. Her prompt responses, outstanding communication, and warm demeanor made the… Read more

experience truly remarkable. Jasmin is a real asset to the company.

Tiffany & Co. has always been a special treat for me, as it typically falls outside my budget. However, I look forward to returning in the future, and I hope to have the opportunity to work with Jasmin again.

Additionally, the process of having the necklace lengthened was both quick and effortless. I cannot fault the service I received.

Customer service – I don’t have any social media accounts but wish to provide feedback on just how enjoyable, professional the level of customer service Vesna provided today was it was my first time shopping at Tiffany’s (Collins St)and the bar for customer service has been lifted and all future purchases will be measured against how good it was today. The quality… Read more

of the diamond pendant was exceptional

I’ve shopped at other jeweller’s spending same or more than today and now realise that they don’t hold a candle to what I experienced today

Cannot fault – Third purchase from Tiffany & Co. This time 18ct gold necklace. Superb service, arrived around, stunning yellow gold! Last time diamond ring refunded when partner preferred something different. First purchase hearts pendant! Soooo easy to deal with, fast and professional!

Disappointed in Tiffany’s Aftercare Service – Style Over Substance I visited the Tiffany store on 26th June in the afternoon —not during lunch time, not peak hours, not weekends. Everyone knows it's EOFY sale season, so the store was very quiet. No customers in sight. It makes you wonder—if they don’t want to do the business, why even keep the… Read more

store open?

I had made an appointment for a simple repair, but it was accidentally booked on the wrong day. I explained the situation and was told, “We’re fully booked and short-staffed.” Yet I was standing in an empty store. One staff even walked out, overheard it was a repair, and turned around.

They offered me a new appointment two hours later, which I was okay with. But then I watched my friend—who had no appointment—get helped immediately and made a purchase. So clearly, if you’re buying, they’ll make time. But if you need aftercare? You’re invisible.

I told them my request was simple: just one form to send an item for repair. I was happy to pay for it. Still, they refused.

And just check their website—plenty of next-day or same-day appointments for purchases. But for cleaning or repair? Nothing for a month

What really hurts is the attitude. I bought my first 18k gold bracelet and white gold and yellow gold ring and set of gold earrings at Tiffany when I was early 20s. Why assume a client coming in for aftercare isn’t going to buy again?

This was not the service you expect from a so-called luxury brand. Tiffany clearly prioritises selling over loyalty—and treats past clients like they don’t matter.

I visited the Sydney city store in early June, planning to purchase a silver Red Heart Tag Bead Bracelet, or something similar. I had been putting money aside for a couple of years that I had received as a gift from my teenage sons. On arrival at the store I asked where the silver section was. The response from the sales assistant was “we don’t… Read more

stock silver, just a very small selection, it doesn’t make sense for us to stock silver. We only have gold and diamonds in store”.

Sydney city Tiffany used to stock silver jewellery, this is a change catering for the high end of the market and not the lower end. I can understand that it may “not make sense to stock silver in store”, however at the very least, a small notice alongside silver items on the Tiffany website stating “online only” would be helpful and considerate.

I did contact Tiffany twice, expressing my disappointment, however, I have not received a reply at all. Appalling.

I was gifted a Tiffany jewellery box, valued at $3500 for Christmas. The jewellery box is beautiful however I have found 18ct, 9ct white and yellow gold and Stirling silver tarnishing. The discolouration initially appeared after 2 weeks. I have cleaned the jewellery however the problem continues. Disappointing. Show details

Tiffany takes your money but can’t deliver your goods – Chadstone store was nothing less than hopeless, then suggested I could buy online but then said I shouldn’t bc I couldn’t get a refund. I purchased a $1500 ring online then to be told via email it’s out of stock but they still took my money! 3 days later update out of stock world wide and still no refund! Never again!! Today I can still purchase… Read more

the same ring online, they’ll take your money right away but can’t deliver?! How does that make sense?!

Zero customer service Tiffany Chadstone – Terrible customer service at Tiffany Chadstone! Went to get an item cleaned and purchase a gift for Christmas only to be told by the lady at the door that I need to make an appointment. The store was empty and staff were standing around doing nothing but apparently they were too busy to serve me. Appalling customer service Tiffany Chadstone. You just lost a sale!

Terrible customer service! – Walked in to the store off the street to see about getting wife's necklace I got from them fixed as the links in the chain had been broken by our son and also buy an additional pendant to go with it only to be told they won't even talk to me without booking an appointment online because they were too busy. There was noone in the store and at least… Read more

6 staff members just standing around waiting. Will never go back there ever again now, thanks Tiffany

Pathetic customer service Tiffany and Co, Chadstone – Went to the Chadstone store which I have been going to since they opened. Wanted to have all of my jewellery cleaned. The lady at the door says I need to book an appointment. There are only a couple of customers in the store , more staff than customers, all standing around talking to each other. I told her don’t worry about it. How ridiculous… Read more

that you need to make an appointment to have a service as simple as that done. I’ve always walked into the store, left my jewellery and come back and picked them up. Last time I went in,they told me I had to wait instore until they were cleaned. Unfortunately, the service at this store has declined over the years . I had another issue a couple of years back with customer service , and the manager at the time called me to discuss what had happened. Sadly Bart , the manager , left this organization and the service has declined once again. For an iconic brand such as Tiffany’s, it’s so sad that the staff they employ don’t know the history behind the brand. To them it’s just a job and customer service doesn’t matter. I’ve given this store another chance , but not again. Giving 1 star was being generous.

Poor customer service & poor quality products – I have found in store & online are both as bad as each other. Tiffanys is overrated & the quality is getting worse. I have now had several pieces snap or break (necklace key snapped off), (bracelet snapped). They then charge you $120 for each piece to be repaired!!! Absolute waste of money. Customer service is atrocious. They charge top… Read more

dollar for the product, then extra for engraving, then extra for postage etc etc. It's all about the sale, not the customer service like it used to be years ago. I would not recommend Tiffany's. Do yourself a favour & invest in another brand.

Avoid Tiffanys online at all costs – I thoroughly recommend you do not use Tiffany online 1. The pictured image did not match the product delivered 2. Returns could not be accepted via retail store 3. Online return process was atrocious. Had to request a review and then wait over a week to get permission to return, then the label creation did not work, so I had to send them a Loom… Read more

video to prove this, then waited more days to get a label and then waited again to get the refund. The process is clunky and not customer centric. Shop elsewhere

Poor quality product. No replacement or repair – I got tiffany and co prescription sunglasses from OPSM. Cost a good few hundred. Happy to pay this for quality frames and I liked the look, the pretty tiffany sunglass case. Fast forward less than a year and the inside of the case is coming appart. The outside is pristine as I take good care of them. The retailer says tough luck and I have to… Read more

buy my own replacement case, however you can't get tiffany sunglass cases as an individual item. I called tiffany and co and they are not interested in a faulty product as it wasn't bought from one of their stores. Nore, they can't supply prescription glasses. I called Tiffany and co customer care and they really didn't care. Blamed me for buying elsewhere than their stores, but their stores don't do prescription lenses. Please be aware that Tiffany and co will not back up their product I'd you buy elsewhere. I don't recommend OPSM either. Will never buy Tiffany and co products again, will now stick with CARTIER. As a long term customer there also, CARTIER has much better customer service

Necklace snapped after less than a year – My husband bought me a Tiffany necklace with heart pendant and in a few months it snapped when I was taking it off. I went to the store and had to wait for an appointment with the services team ..despite seeing so many staff in the store standing around doing nothing. I was told that I had stretched it and had to pay for the repair. As an older… Read more

lady I have been wearing necklaces for years and this has never happened..I was not prepared to pay more money for an already expensive necklace that just isn’t durable ..very disappointed with the quality and customer service.

Poor customer service – Need to make an appointment to drop off repairs now. Greeted by 6 staff (doing nothing) with iPads at the door, however no one was available for a repair drop off. Please make better use of your staff. The heart fell off my bracelet after 1 week. They didn’t have time to take my name and number. Come on Tiffany you can do better! Have a dedicated… Read more

‘walk in’ customer service person to take drop offs. How can your customers be expected to know the ‘rules’ of every business process. I have previously walked in for a repair drop off with no issues. Why change what worked? Ps. I drove hours from a regional area, but they didn’t care, door staff told me to make a booking and come back another day.

Tiffany Blue Enamel earrings - poor quality – I purchased a pair of silver earrings with tiffany blue enamel heart for my wife 12 months ago. They recently developed a brown patch in the centre of the Tiffany blue enamel. I went to ADELAIDE Tiffany store. They have told me that the earrings must have come into contact with a chemical such as PERFUME and sorry but there is now a fee to fix… Read more

these earrings. Surely when Tiffany's design earrings and expectation would be that people would be wearing perfume with them.

The Adelaide store has said that the only way to get them restored is by paying them to do it. The money is not the issue, but the fact they blamed users for wearing perfume whilst wearing earrings.

It's not good enough for an expensive pair of silver earrings within 12 months of purchase. DON'T BUY TIFFANY's, particularly the Tiffany enamel blue products.

Broken bracelets – My siblings bought a silver bean chain bracelet for my 50th. It was such a nice thing for them to do and meant the world. I discovered it had come off and was lost. So I bought another one with my own money as wanted to replace the kind present of my siblings. This one has also come off. One might be a mistake but two clearly there is a problem.… Read more

This item is faulty. I phoned Tiffany and they basically could not care less. Makes me so cross that a massive company like Tiffany can produce items that can just break and they have no morals about it.

Lack of customer SERVICE – Today the 30th June 2023 I visited Tiffany store to enquire about a repair on a broken link on my much loved bracelet. However I was turned away as I did not have an appointment, I am 82 years of age also travelled some distance only to be turned away, extremely disappointed and expected better service, it was a waste of my time, I will not be purchasing for my children and grandchildren in the future. Show details

Made it difficult to return items – I bought a gift online and returned it to a store and spent more on a higher priced gift. My daughter decided she didn’t like it so went into another store to exchange. But the staff questioned me and this the manager came out. Despite having receipt they said I’d been flagged for returning a number of items. I did buy something online for myself… Read more

the month before and the returned it by mail. They were implying that I was being fraudulent or something. Waited over 30 mins while they checked. Not sure what they were checking then would only give a wire transfer when I paid by credit card. It was silver jewellery so not that expensive. Five days for the money to get back in my account. How ridiculous! Never shopping here again.

2 Tiffany bracelets keep falling off – I have 2 Tiffany toggle bracelets. They have fallen off 6 times and I have luckily found them on each occasion. Frustrated at not feeling comfortable to wear them anymore, I approached Tiffany's BJ to see how this could be fixed? They carefully examined them and told me of the cost they would charge ME to rectify the problem. Clearly this is a… Read more

FAULTY product and under our Consumer Laws in NSW I realised they are dutiful to fix these items. Whilst waiting forever for them to write out the reports to send off, I looked up CL NSW and advised them of their responsibility. Surprisingly they then advised, they will cover the cost. A world wide company with no standards. I also tried to exchange a bracelet bought in the US back in Australia for a smaller size (did not want any $, simply a smaller size and they do not recognise overseas purchases. DO NOT BUY FROM THIS COMPANY.

Unfit tiffany bracelet but tiffany refuse to refund – 19 march 2023 I purchased bracelet from tiffany & co, bologna, italy as a gift worth £3,000. My wife has worn it only a few times. Rodium plating coming off badly. Birmingham boutique insulted my wife when she took this to them. Call centre cannot even say the same thing. Get different story every time I call. This bracelet is totally unfit for… Read more

purpose yet they refuse to refund. 100%, if same issue with claires accessories, they would have given refund. Tiffiany & co, once they have your money do not want to give it back despite the international warranty.