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Tiffany & Co.
2.4 from 81 reviews · View Statistics

Reviews

  • Product Quality
    2.6 (23)
  • Return Claim MadeYes (6) · No (21)
  • Shipping
    1.7 (6)
  • Customer Service
    2.0 (18)
  • Warranty Claim MadeYes (2) · No (24)
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LA7578
LA7578Sydney, NSW
  • 2 reviews

Why run a campaign if you don't keep enough stock? 30 days of waiting...

published

Bought Smile bracelet about 30 days ago only to be told they have no stock.

Really disappointed at the slowness of the fulfillment.

Disappointed experience.

Product Quality
Incentivised ReviewNo
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Dissatisfied
DissatisfiedGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 5 likes

Absolutely terrible

published
Product Quality
Customer Service
Jacqueline
JacquelineSydney Surrounds, NSW

Huge change from prior visit

published

I wrote quite a scathing, though honest review, regarding my last experience at this Tiffany store in Dec 2020.
Today,I revisited the same store and felt it was only fair to write this review as the service I received today was excellent.
Every member of the staff that I had an interaction with today was friendly and helpful. I bought a few pieces in for cleaning and the staff could not have been more accommodating and helpful.
I’m so pleased the emphasis on good customer service at Tiffany’s was evident today and do hope it will be consistent again on my next visit.

Product Quality
Customer Service
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Gee
GeeSydney, NSW
  • 7 reviews
  • 8 likes

Bondi shop was amazing

published
Product Quality
Customer Service
Sim
SimSydney, NSW
  • 2 reviews

Waste of time and money

published

Why would I waste my time coming in when you don't have the product to exchange? Thanks for nothing Tiffany, last day of return today so I'm stuck with a ring that won't be worn and left with a bad experience. Really disappointed!

Product Quality
Customer Service
Penne T.
Penne T.
  • 2 reviews

Amazing Store & Service

published

Our experience at the Collins St store in Melbourne, for a significant anniversary, was fantastic! Annika was the best! She made our experience very special. Nothing was a problem. Polite, attentive and very knowledgeable. Oh and I absolutely love my ring that we chose.

Product Quality
Customer Service
Belle Fever

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Adeline Martin
Adeline MartinSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Poor jewellery design - Return to Tiffany heart tag toggle bracelet in sterling silver

published
Product Quality
Customer Service

Eternity ring

published
Product Quality
Customer Service
Ell
EllTasmania

Perfect

published

I thought the shipping from Tiffany and co via FedEx from New York was outstanding my parcel arrived in just 7 days all the way to Tasmania the tracking was precise as well excellent service

Incentivised ReviewNo
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TEE
TEESydney, NSW

Upset at being charged for repair of T-Ring

published
Product Quality
Customer Service
Jacquie
JacquieGeelong
  • 6 reviews
  • 4 likes

Second time using the online store.

published

I'm not sure why people are upset at Tiffany shipping from the USA. No issues items arrived in time promised. Packaged well. I wish we had access to what was on the US site.

Product Quality
Shipping
wendles
wendlesRichmond-Tweed, NSW
  • 2 reviews
  • 3 likes

misleading shipping info

published

On the website in Australia it says nothing about the product being shipped from USA, so the delivery time of 3-5 business days is BOGUS and completely misleading. I will be making a complaint to ACCC

Shipping
Incentivised ReviewNo
Belle Fever

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bad customer service and delivery

published

I recently ordered the Oval ID necklace. I just received an email saying that the item i have selected is temporarily unavailable. Before i ordered this product i called Tiffany and Co main office and asked if there was stock in Australia and they said that they can ship one from Sydney and will take 5-10 business days. In the email i just received i was told that it could be up to 30 days before they ship out my order. I was told one thing over the phone then emailed something completely different. Im very disappointed as i was to have this item delivered by mid September. horrible customer service.

Shipping
Incentivised ReviewNo
jconnor
jconnorSydney, NSW
  • 4 reviews
  • 3 likes

Drop ships from the USA

published

JUst purchased a baby silver spoon to now find out they are drop shipping this from the US, this is misleading and deceptive behaviour , no where on your site does it state its being shipped from the US, now my goods are stuck in customs, I have lodged a complaint with the ACCC

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Niall Conlon
Niall Conlon
  • 3 reviews
  • 1 like

Accepted and order that they didn't have in stock. Terrible customer service.

published

I ordered something online which Tiffany's system accepted. This clearly shows that the goods should be in stock. I then got an email saying it wasn't in stock and i would get contacted within 24 hours. 36 hours later I followed up again having received no contact, only to receive an automatic response saying that I would get a response within 36 hours. I eventually got a phone call after 8 days saying it wasn't in stock and trying to sell me something different.

Just not acceptable. Don't take orders for goods you don't have. Terrible customer service.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Page 1 of 6

Questions & Answers

Diane Strbak
Diane Strbakasked
Tiffany & Co.

My jewellery I bought 7 months ago has broken
What is my process to have fixed. I am in Tasmania
Thankyou

No answers
Into the horizon
Into the horizonasked
Tiffany & Co.

Why did it take so long for someone to get back to enquirers lodged on you AU offical website? YOUR text message so called chat with us does not even work!

No answers
Into the horizon
Into the horizonasked
Tiffany & Co.

Why did it take so long for someone to get back to enquiries lodged on your AU offical website? YOUR text message so called “chat with us”does not even work!

No answers
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Tiffany & Co.

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