Tiger Mobile

Tiger is a con – I have waited 18 months for my phone. They have shut down their mailing address and both their email addresses. I can find a rating lower than 1.

Absolute rip off, I still don't have a phone! – Terrible company terrible service 6 months later $600 later I still don't have a phone. They don't answer emails no phone to abuse them! Consumer affairs now. Jacqueline Perth WA

Never never ever buy from Tiger Mobile – I bought gift for my bro and sister note 3 & S4 but in first week note 3 becomes blank and s4 had no network reception. However so many times tired to email, no reply finally went to South Australia telecommunications complain and then got reply. I suggest never buy from Tiger Mobile they are cheats. They sell old phone to you, after repair both phones wend sit again.

Just to offer balance with my experience – I ordered an iPhone 5c to replace my dying phone. A couple of days after had to verify a small amount deducted from my card for security and then had to wait the 20 working days for it to be dispatched as per the terms and conditions. I emailed tiger mobiles after 3.5 weeks had passed just for an update and they responded within seconds saying… Read more

it would be dispatched within 3 days with a postal number to track so happy with that and they did as promised.

It arrived fully boxed with accessories such as headphones and charger in immaculate condition and works perfectly. I'm happy to have saved money and with the quality of my phone and I have checked everything works.

Just thought I would offer balance as people mostly leave reviews only if they have a bad experience when purchasing something. I saw these reviews after I had paid for the phone and panicked a little. If you are happy to wait up to 5-6 weeks between ordering and receiving your phone then as far as I'm concerned I would use tiger. If you aren't use someone else and pay the extra cash. But they came good for me. Good luck with your orders everyone!

You get what you paid for – I ordered a refurbished iphone 5C from Tiger and received it after 4 weeks, yes I agreed it took a while, but according to the item listing, it stated out up to 21 business days, So could be improved but acceptable. Don't know about why peeps keep complaining the phone, it clearly said refurbished, but it worked, you get what you paid for,… Read more

personally, I can't afford buy an iphone from Apple store, for those people whining about the quality and waiting time, if you not happy, then spend double and buy new from Harveys or JBs

New Samsung S5 supplied on time as ordered – Although I was petrified by the reviews and horror stories, I ordered my S5 Apr-17, paid for it the same day, Tiger-mobile acknowledged payment Apr-20 and supplied out of Hong Kong May-4 this day, 7 days before their terms and conditions provided for.

Fraudulent Liars!!! – Oh how I wish I had checked these reviews BEFORE I purchased from Tiger Mobile. Original purchase date was 3/7/15, phone arrived 3/9/15 with a screen that was not attached properly. After repeated emails I got in touch with [name removed] [contact information removed] To which I was told to return the phone to Tiger mobile. They lied and said I… Read more

had damaged the phone by dropping it. Luckily I had photographic proof that they had intentionally tampered with the phone to make the fault much worse (their photo verse my photo taken before posting back).

Was told I would be receiving a refund but then received the phone back in the mail mid November. Now, 2 weeks after [name removed] Director, Digital One Distribution (Tiger Mobile) stated that he would send me a satchel to return the phone for a refund of the phone only (not the 2 lots of postage I have incurred) I am still waiting to receive the satchel. My worry is that with such a fraudulent transaction thus far - do I send the phone back and chance that he will not action the said refund and then I am let with nothing?

[name removed] has been great and I urge anyone having problems with Tiger mobile to make contact with SA Consumer and Business services. This company need to be held accountable for their lies and scams.

5 months and counting from placing my order for a NEW (not reconditioned/faulty) phone. Very unethical company that should bot be allowed to trade!

Used Phones Sold As New! – I paid for a Samsung S5 in May and did receive it in July, about 6 weeks. The packaging didn't match up with the model no. on the phone but it appeared to be ok otherwise. The only problem was that often, people I called could not understand me as the call was either garbled or they got feedback echo. I contacted Samsung and they told me to look… Read more

for a symbol that the phone was Australian sourced. It was not, therefore no warranty. I ran a scan that came back with the message "This phone is rooted." While I got a chuckle out of this in the Australian vernacular, what it actually means is that Tiger Mobile or their associates have been tampering with my phone, possibly to cover up a stolen or refurbished unit. I was glad to see someone else recommend the SA Consumer people. I might try that although I'm not sure they will deal with someone from Victoria. I, at least got something for my money which appears more than others have done. What can I say? Steer clear of this company and maybe try to find some way to close them down!

BAAAAAAAAAAAAAAAAAD. Company – Well unfortunately I am not proud to say that I can top all of that. I have been blocked by my mobile phone network , Vodafone as of the 29th of November. When enquiring why my mobile phone has 'no service'. They informed me that the IMEI No. has been registered as being 'lost or stolen' and is no longer able to be used in Australia on any… Read more

network. When enquiring further, I informed them that I bought a brand new Samsung Galaxy S5 from Tiger Mobile off their website and it appeared new and legit. They told me that a Tele-communication company has recorded my phone as being stolen and can't give out further details and that I need to contact the retailer I got it from. I have done that via email twice now with no response in the last week. Disgraceful. Without jumping to conclusions it appears they are selling stolen phones. I have lodged a complaint with the Telecommunications Ombudsman and not sure what other authorities to contact at this stage. But I will. I'll be very surprised if I get a response from them.

If I could give Zero stars I would – Absolutely appalling, they take your money for products they don't have. Only way to contact them is by email, which are now bouncing as undeliverable. Matter with my credit card company now to arrange for the refund as I've waited long enough

Tiger Mobile Criminals - How To Get Your Money Back – In short: I purchased a Samsung Galaxy Note 4 from Tiger Mobile months ago. The website clearly said "Brand New" but it was a refurbished phone. It took over a month to arrive and when I asked for a refund, as it wasn't new, they declined. They were rude and dishonest. I ended up contacting the Government of South Australia, Consumer and Business… Read more

Services and got a full refund with their help. http://www.cbs.sa.gov.au/ They contacted Tiger Mobile on my behalf and I eventually received a full refund, months and months later. In the interim Tiger Mobile tried to offer me a cancellation option with a fee of 25%!! Do not take this option! If you have been ripped off by this company I urge you to contact Consumer and Business Services, SA also. Good luck!

Buyer beware – Phone has not arrived at 15 Oct after paying on 9 Sept. No refund received and their email address has permanent failure. Guess we can kiss our money goodbye as they must have gone out of business although the website is still live. New buyers stay away or you will lose your money like me

Don't Do It – Really would caution against buying from Tiger Mobile. Ordered an iPhone 5s on the 19th of August and never received it (now October 9th). Received careless, generic replies to my emails before they stopped getting delivered/started bouncing back. Opened a dispute with my bank today to get my money back. Do your research on this company and it's reviews before you buy.

Still Waiting – Ordered a new Samsung Galaxy S5 plus accessories on 19/8/2015. Still waiting for delivery despite 21 business days timeline expiring and numerous requests for an update. Have now requested refund and they better not charge me that $25 fee as they are in breach of their contract!

Worest company Ever – I have never seen such a horrible company. I already purchased for S4 mobile before 5weeks but nobody has contacted me yet. I emailed several times but you just sent me an automatically generated email. Your phone is not working. Today, I contacted Consumer & Business Service in SA and also lodge a dispute to the commonwealth bank. Hence, please refund me my many back and thank you fr leaving me without phone for more than 5 weeks.

Warning!! – On the 27th of July 2015 I ordered 4 iPhone 5S' coming to a total of $2605.99. I have emailed them numerous times asking them eta. They keep emailing me back stating "a tracking number will be sent to you shortly". I have received numerous amounts of these emails over and over again. It has now been 33 business days, and I am still waiting for a… Read more

reply as to where my phones are. There is no customer service available if you have any issues, only via email (which takes between 3-5 days). It is highly recommended you not order from these people, as they are scammers. Please do not order from this company!!

Warning ! Warning! - Tiger mobile - worst company ever – Waited over 35 days for a new samsung galaxy 5, today I was notified that I will get a REFUND. Now we will see how long that takes? Tiger had no intention of ever delivering product in promised time and only after they make you wait the grace period do they refund your money. Notified consumer affairs , department of fair trading. Whatever you do, Do not buy anything from this fraudulent company. Warning! Warning! Warning!

horrible customer service – l brought an iphone 5c for my daughter it took months to arrive. When it did it , we turned it on the next day it started vibrating .Did not even use the phone. Returned it to Tiger Mobile. It's been two months now am still waiting for my refund . They have bad business minds. Will see what will happen next

Worst Ever – These guys are amazing at misleading and deceptive conduct never again, have not even received the phone and lost $383 dollars. Have the police called in for theft

The Worst Company I have ever delt with – I purchased a iphone with this crap company. After countless emails because they don't have a customer service, and 78 days still no phone. On the 79 day I contacted Consumer & Business Service in SA. As soon as I told them I had contacted Consumer Protect They immediately sent me an email confirming my phone had been despatched with tracking number. This mob don't deserve to be in business.

Worst customer service I've ever received in my life – I ordered a phone over 6 weeks ago. After emailing them multiple times, I have received careless, short, uninformative replies. They have breached their own Terms and Conditions for postage time, which is an outrageous amount of time as it it. I'm absolutely disgusted with this company, and I would rather pay full price on any product than have to… Read more

go through this again.

Inefficient, rude, late, and zero customer care and no communication between customers.

Pick up your game, Tiger Mobile.

Terrible company – July 8th I placed an order for a Motorola razr. Pretty sure it's been close to, if not over 30 business days. I have sent them numerous emails asking for an eta or a tracking number, none of which have been replied to. I, like many others, made the mistake of buying from tiger before even googling their name. Big mistake. If they don't reply to… Read more

my latest email I'm contacting Mastercard to get my money back. Spend the extra money and buy elsewhere.

Don't buy anything from TigerMobile – Return my phone three times in one year for repair and each time they keep the phone with them for more than 5 weeks without giving me any updates. Went to consumer affairs as well to claim refund which TigerMobile refused.

Way slower than what is stated on Terms and Conditions – Purchased and paid for brand new iPhone on the 8th of July 2015, still WAITING well over a month later (longer than what's stated on T&C's) I have received tracking number, but looks like it was on its way to Australia and has now been turned around heading back to Hong Kong. just emailed them and asked for a refund, what a joke waiting this long!!

whatever you do, don't touch Tiger Mobile – same as all the other reviews, no delivery, no phone contact, generic responses referring to agreed terms and conditions etc.etc. am about to start a dispute via Visa. I wish I had looked up the reviews before I ordered.

Bad, Very Bad Service – I placed an order for Note 3 two weeks ago and haven't yet received the phone. On my inquiry, I received a standard email referring T&C and indicating 1-21 days time frame for delivery. When I checked the website's reviews (wished I had done it before placing the order), I found most of the people haven't received the products and those who did,… Read more

got the faulty items. I immediately called the bank and lodged the dispute and ask them for CC replacement. Now waiting for the outcome of dispute...

Fraud – The adds infer that your phone will be dispatched in under a week and when it's not and you complain, you are referred to their 'Terms and conditions' which state that you'll get your phone if and when they feel like it. After over a month with no phone I demanded either my phone or my money. Received an email telling me that I no longer wanted my… Read more

phone and was cancelling my order at a cost of 25% and ignored my protests. After another month no money. Presently filling out a Fraud report to Visa

Bad bad Slow delivery (2 months) & sent back on warranty 3 months ago and no reply – I bought an iPhone from them and it took one month for it to be posted to me. I then sent it back because the camera lens was bad. I have not heard from them since and this was 3 months ago. There is no person to ring at all. No contact. Only email and they haven't replied or rang me back. So upset. Spent $400.

Horrible service – My order has been dispatched only after I emailed Tiger Mobile that I will report the company, a month after I payed for the purchase. UPS tracking showed yesterday delivery by the end of yesterday, this morning shows delivery due 4 days later. It goes from HK to Taiwan, to China ... and who knows how will it arrive in Melbourne! Tiger Mobile… Read more

may be cheap, but it IS nasty, DO NOT BUY FROM TIGER MOBILE, pay a bit more and get a decent service.

I purchased another S5 paying $20 more and got it in 3 days last week.

ordered samsung galaxy, service is slow and horrible will not buy from here again – im told it will take 20 days to receive and if i were to cancel my order there is a 25% fee on the whole value of the item which is excessive. this website is dodgy, i wouldnt buy again.

NOT HAPPY AT ALL – More than one month waiting to get a Galany S4 and VERY poor communication service. I WILL NEVER SHOP WITH THEM.I do not recommend business with them at alk in my opinion.