We have recently purchased a polyurethane bathroom vanity from Timberline. They are, without doubt, one of the best companies to deal with. We had an issue which was no fault of Timberline and they listened to our concerns and went out of their way to help solve the problem for us. Their staff are friendly, polite and extremely helpful. The after sales service is unbelievable so we cannot recommend them highly enough.
Same as other reviewer, delayed again again....again.......
So disappointed about timberline as delayed again and again making my family brush teeth at kitchen.
Ordered 2 vanities and 2 shaving cabinets from HarveyNorman. I was told I can get them in 5 weeks maximum 6 weeks. It's been already 7 weeks but they still cannot tell me when they can delivery it.
The reason why I chose timberline is it's Australia based, should be quick. However the funny thing is the furnitures shipped from China are already there took only 5 weeks.
I cannot tell the quality of the product as I have gotten them. Don't recommend if you need it in 3 months.
Best customer service in Australia?
Not only did Timberline provide an irresistible price for my custom vanities, my preferences for height and finish were easily and affordably accommodated. Prior to purchase staff were responsive and informative. Packaging was robust, a small configuration issue rectified the very next day by a professional joiner who incidentally praised the quality of the items, and Harry at Timberline really went beyond the call of duty with a couple of follow up enquiries that I had. Timberline is my first pick to supply my next bathroom reno!
Waited a long time
My bathroom renovation was delayed by about 2 weeks because Timberline was unable to deliver a vanity for a long time. And the first delivery had a wrong top which caused a further delay.
Rick, who responded to the original one-star review, was really helpful in rectifying the situation. Good to see that the company cares about their reputation and is able to provide good customer service.
The vanity quality is excellent.
Mixed feelings: very long inexcusable delay, good customer support and product quality.
lost of job opportunity
Seeing the problem with Amy and the delays with no compensation whats so ever I have decided not to use this company and warn others of lack of customer service and unable to fulfill any promises they make.
Unfortunately we can not recommend Timberline. We were assured of good service and a well-made product when we ordered our custom made vanity from Harvey Norman. We can not attest to the quality of the product as we still don't have it after 9 weeks! We were told that it would be 3 weeks for it to be made and delivered. When it was delayed we accepted the response of it being a very busy time of the year and we waited patiently for about 6 weeks. At around 7 weeks, only the cabinet arrived with no stone top or sink. When timberline were asked ...about where the top is, the response we received (through Harvey Norman) was "they don't know and we will make a new one." We were assured that this would be made in a week and then sent to Sydney by the middle of the following week. This did not happen. When I rang again, this time I spoke to a person at Timberline directly. She was very nice on the phone, however, told me that the stone top that arrived to them was made incorrectly so ANOTHER top would need to be made. She said that we would receive this in a week's time and it would be delivered directly to us. We have been waiting this week for the vanity top to arrive. It has not.... and I have received no phone call about why a delay has happened again. We are very unhappy as we have had a bathroom renovation happening now for 14 weeks! As we only have one bathroom, it is quite inconvenient!
Brilliant product, excellent customer support and very reasonably priced. Very happy we chose Timberline!
We renovated our main bathroom and laundry last year. We used Timberline products for the vanity and shaving cabinet in the bathroom and for the under bench cupboards, tall cupboard and overhead cupboards in the laundry. After a year of use by the family, including teenage kids, the Timberline product has stood up to the challenge perfectly. We bought from Harvey Norman in Fyshwick. They were easy to deal with and very helpful, the Timberline products arrived in perfect condition and are very well packaged. Everything, including a couple of cus...tom measurements, was exactly to the stated dimensions and the cabinetry is practical, opens and closes smoothly and looks fabulous. We are very happy to recommend Timberline and would happily use them again.
In a few words quality, value and old fashioned service
I was aware of the quality of Timberline products but before purchasing my new vanity and shaving cabinet I needed to know a bit about the new tops and finishes etc. I phoned Timberline on six occasions before and also after purchasing the items. On each occasion the person that answered the call was able to provide the info I required. Each had a detailed knowledge of the product they were selling. I was never left with the impression that my call was a disruption. In fact the consultants weren't happy to end the call until they knew that I h...ad the answers I sought. A far cry from the call centers of today. Old fashioned service is not dead and buried at Timberline. My delivery duly arrived and what a revelation the packaging presented. Unbelievably robust and has to be seen to be appreciated. When I look at the quality of the product, the extent of the service and the packaging of the delivery the value can only be described as a bargain.
Great product choices, beautifully constructed, fantastic service and best of all, Australian made. If you are looking for a quality vanity that is reasonably priced for what you are getting go for Timberline. The Timberline team are great to deal with and their service is amazing.
fantastic Products with exceptional after sales service
My Family own 2 stores that sell Timberline Products and we are always impressed with the service and product provided by the team at Timberline from the first phone call made to them about possible custom options to delivery of those wonderful boxes with vanities and shaving cabinets in them to the wonderful after sales service if there is an issue big or small they get it fixed for us. I have used their product on my own jobs and cannot recommend them highly enough
Highly recommend their products
I am a salesperson at a franchise that sell Timberline products. They are very helpful working with us to get the customer the product they want. Great quality and they work tirelessly to get the right product for the client. In the event they can't, they offer helpful suggestions to help the client get whats best for them.
Can't recommend them enough.
Always excellent products and service
I work for a large bathroom renovation company. We use Timberline for most of our vanities and cabinets. Their service is always great and the products are top quality. I highly recommend them to anyone.
Great prompt service & products
Service is always great, exclusive range of products and on time delivery. Always recommendable for Vanities, Shelves and accessories. They are always creative and bring something new to the market.
Customer service and quality of products are amazing. Always helpful with product knowledge and after service. The team will try and do anything to make our customer experience easy and relaxing.
Great product and Service every time need more stars
I have been dealing with Timberline for years through hundreds of vanities, shavers and laundries. It is a pleasure every time! From the custom design and delivery to the After Service they never let down.
Questions & Answers
Hi I have had the Eloura vanity (HNE151GF) bathroom cabinet for 6 years. In the past week the top has developed a crack which we are unable to ascertain how it has occurred. Would like to know if there have been other problems with this particular product. For the price I paid it should have lasted longer than this
Hello. Thank you for purchasing our Eloura vanity and I am sorry to hear about this issue. We haven't had this issue raised before so this is quite concerning. Would you be able to send through some photos of the vanity top to our service team (firstname.lastname@example.org) please? One of the team will be in touch so we can work out how we can best rectify this problem for you.
Hello, we are very happy with our Timberline vaniity but it drains very poorly. How can we fix this? Thanks
Hello Veronica. Thank you for purchasing our product and i'm sorry to hear about the draining issue. Could you please give me a call when possible to discuss how we can resolve this for you? Our phone number is 02 6773 8500. Thanks, Rick
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