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Timberline

Timberline

4.4 from 34 reviews · View Statistics

Reviews

  • Customer Service
    4.7 (21)
  • Timeliness
    4.5 (21)
  • Job Satisfaction
    4.8 (16)
  • Rates and Fees
    4.6 (19)
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Vadim G.

Vadim G.Sydney, NSW

  • 4 reviews
  • 4 likes

Waited a long time

published

My bathroom renovation was delayed by about 2 weeks because Timberline was unable to deliver a vanity for a long time. And the first delivery had a wrong top which caused a further delay.

Rick, who responded to the original one-star review, was really helpful in rectifying the situation. Good to see that the company cares about their reputation and is able to provide good customer service.

The vanity quality is excellent.

Mixed feelings: very long inexcusable delay, good customer support and product quality.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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2 comments
Timberline
RickTimberline

Thank you for your feedback Vadim, I'm sorry to hear about your experience.
Please reach out to me personally via email (rick@timberline.com.au) or phone (02 6773 8500), to discuss this issue at your earliest convenience.

Vadim G.
Vadim G.

Rick, thank you for your help.

tony

tony

  • 2 reviews

lost of job opportunity

published

Seeing the problem with Amy and the delays with no compensation whats so ever I have decided not to use this company and warn others of lack of customer service and unable to fulfill any promises they make.

Incentivised ReviewNo
1 comment
Timberline
RickTimberline

Hello Tony,
We are looking into getting Amy's issue sorted ASAP.
Any of our distributors will attest to the service levels that Timberline offer and hopefully we can get her renovation back on track soon.
Regards, Timberline team.

Amy

AmySydney, NSW

Still waiting...

published
Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
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1 comment
Timberline
RickTimberline

Hello Amy, thank you for your feedback. this is concerning to hear. We are doing some investigating on our side and hopefully we can have an answer for you shortly. Regards, Timberline team.

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simonjodie

simonjodieAU

  • 11 reviews
  • 6 likes

Brilliant product, excellent customer support and very reasonably priced. Very happy we chose Timberline!

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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R Mitchell

R Mitchell

  • 2 reviews
  • 1 like

In a few words quality, value and old fashioned service

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Peter

PeterSouth East Queensland, QLD

Thanks Timberline

published

Great product choices, beautifully constructed, fantastic service and best of all, Australian made. If you are looking for a quality vanity that is reasonably priced for what you are getting go for Timberline. The Timberline team are great to deal with and their service is amazing.

Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
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Lloyd

LloydFyshwick 2609, ACT

fantastic Products with exceptional after sales service

published

My Family own 2 stores that sell Timberline Products and we are always impressed with the service and product provided by the team at Timberline from the first phone call made to them about possible custom options to delivery of those wonderful boxes with vanities and shaving cabinets in them to the wonderful after sales service if there is an issue big or small they get it fixed for us. I have used their product on my own jobs and cannot recommend them highly enough

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Jessica H.

Jessica H.Gippsland, VIC

  • 5 reviews

Highly recommend their products

published

I am a salesperson at a franchise that sell Timberline products. They are very helpful working with us to get the customer the product they want. Great quality and they work tirelessly to get the right product for the client. In the event they can't, they offer helpful suggestions to help the client get whats best for them.

Can't recommend them enough.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Greg

GregSydney, NSW

Always excellent products and service

published

I work for a large bathroom renovation company. We use Timberline for most of our vanities and cabinets. Their service is always great and the products are top quality. I highly recommend them to anyone.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Jitendra G.

Jitendra G.Sydney, NSW

  • 2 reviews

Great prompt service & products

published

Service is always great, exclusive range of products and on time delivery. Always recommendable for Vanities, Shelves and accessories. They are always creative and bring something new to the market.

Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
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Lisa

LisaGreater Melbourne (Outer), VIC

Fantastic

published

Customer service and quality of products are amazing. Always helpful with product knowledge and after service. The team will try and do anything to make our customer experience easy and relaxing.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Christopher

ChristopherSouth East Queensland, QLD

Great product and Service every time need more stars

published

I have been dealing with Timberline for years through hundreds of vanities, shavers and laundries. It is a pleasure every time! From the custom design and delivery to the After Service they never let down.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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PLEASURE TO DEAL WITH

published

Customer service is great, after sales is good an overall great Company to deal with and you are Australian made. Love the visualiser I go on it to see if I can better help my customers with there choices

Incentivised ReviewNo

Great Aussie Service

published

Timberline have a fantastic range and are always coming up with new ideas and products. The people there are always great to talk too and nothing is too much trouble.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Kerry Curran

Kerry CurranSydney, NSW

Perfection

published

Timberline are understanding to my clients needs, they are overall a great company to deal with.
If a problem arises with any product from them, they approach it in different ways to get the product that my clients require

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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SarahJ

SarahJSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Fantastic quality and products

published

Great range of products and well priced for the quality items they are. Australian made is also a bonus. Online product visualiser is a fantastic tool to use to view finished products.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Cass D.

Cass D.Victoria

Setting the standard of customer service

published

Timberline cannot be faulted, their after sales and sales teams are friendly, funny and warm, they help out in every way they can and if there's ever a problem, it's fixed so quickly it hardly makes a difference! Kudos to this great Australian company showing others how to do business!

Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
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EXCEEDS EXPECTATIONS

published

A Fantastic range to choose from and very flexible with made to order products.
Excellent customer service and delivery time period.Also the packing of the vanities
is second to none which means virtually no damage of goods.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Great product, great service.

published

We are happy with Timberline products (great selection of colors, textures, handles).
Sales Team is helpful and cooperative.
Our instructions are followed through.
I would happily recommend Timberline to anyone.

Customer Service
Timeliness
Incentivised ReviewNo
Daniel Woodhouse

Daniel WoodhouseSydney, NSW

Perfect

published

Great products made in Australia, Really well priced and have great warranty and the after sales service is amazing 10 out 10. Only vanity supplier i will use from now on

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Questions & Answers

Veronica

Veronicaasked

Hello, we are very happy with our Timberline vaniity but it drains very poorly. How can we fix this? Thanks

1 answer
Timberline
RickTimberline

Hello Veronica. Thank you for purchasing our product and i'm sorry to hear about the draining issue. Could you please give me a call when possible to discuss how we can resolve this for you? Our phone number is 02 6773 8500. Thanks, Rick

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