Design flaw left me disappointed
I purchased the Nevada plus wall hung vanity with ceramic top along with the matching shaving cabinet. I was happy with the quality of products used but was left disappointed with the functionality. With the 'fingerpull' handle option I found that any splash back on the ceramic top would roll over the rounded edge and onto the vanity face where the slantback of the handle design would direct water into the draws causing water damage. I did voice my concern with Timberline and the reply was an "explanation" from Harry as to why it should't happe...n. I was upset that there was no attempt to help me rectify the problem. Due to this experience I have decided not to use Timberline again. Unfortunately we had another bathroom and laundry that we had picked Timberline products to use but decided to go elsewhere. We went to Reece and purchased a 'posh' vanity with ceramic top and are very happy with it and are yet to pick out our laundry.
Overpriced. Problem to deal with.
About a month ago I ordered Timberline vanity. What a mistake it was.
The vanity arrived without legs. The doors were wrong style. Sink drain was not included. We had to buy it separately.
Timberline failed to follow simple instructions. The legs arrived late, sourced from a third party, not height adjustable. I had to collect them from a depot when I specifically asked to leave them at the door.
New vanity doors have never arrived. Upon the follow up Timberline chickened out from their original offer to replace the door and told me I need to reorder them at a very special price.
Will steer clear of Timberline next time.
- Verified customer
Rare customer service to match the high quality of product.
I was renovating a bathroom in Sydney from where I live overseas, and it was recommended to me to look at Timberline for vanities. Not only did I find vanities I liked immediately, something which had proved difficult to that point, I was also able to mix and match options to customise something for my specific needs. I also worked with Vivienne from Timberline's Customer Care, who was a great assistance, nothing was ever too much to ask, and who helped with the process to tailor the vanity and basin for my needs. Vivienne contributed to mak...e what was an otherwise stressful exercise, so much easier for me. I am very happy with the end result. I would recommend Timberline, their excellent product, and helpful and professional team, without hesitation. It's good to know there is still quality Australian made product and service available in a competitive market.
My dream bathroom came to fruition with my custom made vanity!
The vanity was my design and Timberline gave me exactly what I wanted in a high quality product ! Their after sale service is fabulous as well. I had a small problem with my laundry drawer and a Timberline representative visited my home here in Toowoomba within a week and rectified it! They are very pleasant to deal with and I can't recommend them enough! Very professional !
11 out of 10
I have to stay that my latest dealings with Timberline products exceeded all of my expectations and I would have absolutely no hesitation in recommending them for any of your bathroom or laundry product requirements.
Timberlines level of professionalism, attention to detail and customer service is first class and miles above their opposition. I will be using and recommending Timberline to anyone and everyone that is building or renovating a bathroom or laundry.
Completely satisfied - fantastic vanities
After seeing a huge variety of vanities on showroom floors, the quality of the Timberline ones really stood out. Their pre-sales support was fantastic with Graeme going out of his way to supply clarification of dimensions for the unit we wanted. A small quality issue was resolved immediately after delivery. Vanity is now installed and exactly what we were after. Highly Recommended.
Excellent products, outstanding customer service
Recently we have purchased 2 Timberline bathroom vanities for our 2 renovated bathrooms. The reason we have chosen them: Australian Made, great quality products and 10 years warranty.
I was really impressed with their outstanding after sales service. I needed to contact them after small issue was noticed in one of the vanities. The problems was solved in one day!!!. Both Mr. Don Scott ( customer service manager) and Mr. Mark Coleman ( sales manager) were directly involved in the process. Mark visited the house, and found the solution quickl...
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.