Timberline

We were very happy with our order from Timberline. Easy ordering through Harvey Norman and delivery. Vanity is beautiful and the tallboy has had so many compliments.

Bought Timberline vanity and the board looks very different to the print on their catalog. I was told it was my fault because I did look their sample. Yes, store did not have the sample so it was my fault.
The so called Caesarstone@ top looks more like piece of pinky unpolished concret slab. Again probably it was my fault because store did not have any samples.

Had a great experience with my first order of a vanity and shaving cabinet. Couldn't fault them. Second bathroom and it has been a very different story. Shaving cabinet not what I ordered but decided to install to not hold up the renovation despite it creating extra work for the electrician. Vanity is the big problem. Wrong top sent and plumber couldn't finish the work and will now need to come back. So now approaching 3 weeks waiting for the correct one (they said 2 weeks) and still don't have a date of arrival. Has held up the whole renovation. No offer of compensation and still no date of delivery provided which means I can't schedule trades to complete the work. Simply not reliable.

Quality:
1.6k AUD 750mm Vanity uses laminated particleboard for front bottom plate. One water spill and your cheap wooden plank will soak like a sponge. One side of the external plank does not even have laminate finish and the particleboard is expose to air outside of the vanity. Hard to understand why they cheap out on a visible, surface part.

The vanity was only installed less than a few days ago.

Delivery:
Sent wrong large items three seperate times. 6+ weeks total delay and lots of redlivery headache as a result.

Support:
Technician said they will adjust the draw after it is installed and stopped replying after it is installed.

We have used Timberline products throughout our house. At first we were simply attracted to the style and look but quickly appreciated the extremely high quality and finish of the products. The results look stunning and have a quality feel in our home.
We recently completed some are somewhat large renovation, finishing with the main bathroom and laundry areas, and again went with Timberline products. Like most of us, the pandemic-world we now live in wreaked havoc with our build schedules and available materials which made for a lengthy delay b...

We have ordered the Timberline product from The Blue Space, which I can highly recommend. The product came in perfect condition with amazing packaging. Pity that the packaging is not recyclable. We have had a couple of small issues the product. I got call straight away from the timberline customer service. They have sort both issues quick and satisfactory. I was dealing with Harry who has done beyond and above. I wish there is more companies like Timberline and The Blue Space with such a great CS. Thank you guys!

I am bemused that such a reputable company like Timberline would make and delivery floor standing vanity(just vanity) higher than 1000mm. How am I supposed to use it once I install any kind of basin.

We all know that all vanities including basin are between basin 850 to 900 mm standard. So why was this particular one made higher than 1000 mm.

Can any Timberline representative please let me know how this issue can be resolved.

We have recently purchased a polyurethane bathroom vanity from Timberline. They are, without doubt, one of the best companies to deal with. We had an issue which was no fault of Timberline and they listened to our concerns and went out of their way to help solve the problem for us. Their staff are friendly, polite and extremely helpful. The after sales service is unbelievable so we cannot recommend them highly enough.

So disappointed about timberline as delayed again and again making my family brush teeth at kitchen.
Ordered 2 vanities and 2 shaving cabinets from HarveyNorman. I was told I can get them in 5 weeks maximum 6 weeks. It's been already 7 weeks but they still cannot tell me when they can delivery it.
The reason why I chose timberline is it's Australia based, should be quick. However the funny thing is the furnitures shipped from China are already there took only 5 weeks.
I cannot tell the quality of the product as I have gotten them. Don't recommend if you need it in 3 months.

Not only did Timberline provide an irresistible price for my custom vanities, my preferences for height and finish were easily and affordably accommodated. Prior to purchase staff were responsive and informative. Packaging was robust, a small configuration issue rectified the very next day by a professional joiner who incidentally praised the quality of the items, and Harry at Timberline really went beyond the call of duty with a couple of follow up enquiries that I had. Timberline is my first pick to supply my next bathroom reno!

My bathroom renovation was delayed by about 2 weeks because Timberline was unable to deliver a vanity for a long time. And the first delivery had a wrong top which caused a further delay.

Rick, who responded to the original one-star review, was really helpful in rectifying the situation. Good to see that the company cares about their reputation and is able to provide good customer service.

The vanity quality is excellent.

Mixed feelings: very long inexcusable delay, good customer support and product quality.

Seeing the problem with Amy and the delays with no compensation whats so ever I have decided not to use this company and warn others of lack of customer service and unable to fulfill any promises they make.

Unfortunately we can not recommend Timberline. We were assured of good service and a well-made product when we ordered our custom made vanity from Harvey Norman. We can not attest to the quality of the product as we still don't have it after 9 weeks! We were told that it would be 3 weeks for it to be made and delivered. When it was delayed we accepted the response of it being a very busy time of the year and we waited patiently for about 6 weeks. At around 7 weeks, only the cabinet arrived with no stone top or sink. When timberline were asked ...

We renovated our main bathroom and laundry last year. We used Timberline products for the vanity and shaving cabinet in the bathroom and for the under bench cupboards, tall cupboard and overhead cupboards in the laundry. After a year of use by the family, including teenage kids, the Timberline product has stood up to the challenge perfectly. We bought from Harvey Norman in Fyshwick. They were easy to deal with and very helpful, the Timberline products arrived in perfect condition and are very well packaged. Everything, including a couple of cus...

I was aware of the quality of Timberline products but before purchasing my new vanity and shaving cabinet I needed to know a bit about the new tops and finishes etc. I phoned Timberline on six occasions before and also after purchasing the items. On each occasion the person that answered the call was able to provide the info I required. Each had a detailed knowledge of the product they were selling. I was never left with the impression that my call was a disruption. In fact the consultants weren't happy to end the call until they knew that I h...