Waited a long time
My bathroom renovation was delayed by about 2 weeks because Timberline was unable to deliver a vanity for a long time. And the first delivery had a wrong top which caused a further delay.
Rick, who responded to the original one-star review, was really helpful in rectifying the situation. Good to see that the company cares about their reputation and is able to provide good customer service.
The vanity quality is excellent.
Mixed feelings: very long inexcusable delay, good customer support and product quality.
Unfortunately we can not recommend Timberline. We were assured of good service and a well-made product when we ordered our custom made vanity from Harvey Norman. We can not attest to the quality of the product as we still don't have it after 9 weeks! We were told that it would be 3 weeks for it to be made and delivered. When it was delayed we accepted the response of it being a very busy time of the year and we waited patiently for about 6 weeks. At around 7 weeks, only the cabinet arrived with no stone top or sink. When timberline were asked ...about where the top is, the response we received (through Harvey Norman) was "they don't know and we will make a new one." We were assured that this would be made in a week and then sent to Sydney by the middle of the following week. This did not happen. When I rang again, this time I spoke to a person at Timberline directly. She was very nice on the phone, however, told me that the stone top that arrived to them was made incorrectly so ANOTHER top would need to be made. She said that we would receive this in a week's time and it would be delivered directly to us. We have been waiting this week for the vanity top to arrive. It has not.... and I have received no phone call about why a delay has happened again. We are very unhappy as we have had a bathroom renovation happening now for 14 weeks! As we only have one bathroom, it is quite inconvenient!
Brilliant product, excellent customer support and very reasonably priced. Very happy we chose Timberline!
We renovated our main bathroom and laundry last year. We used Timberline products for the vanity and shaving cabinet in the bathroom and for the under bench cupboards, tall cupboard and overhead cupboards in the laundry. After a year of use by the family, including teenage kids, the Timberline product has stood up to the challenge perfectly. We bought from Harvey Norman in Fyshwick. They were easy to deal with and very helpful, the Timberline products arrived in perfect condition and are very well packaged. Everything, including a couple of cus...tom measurements, was exactly to the stated dimensions and the cabinetry is practical, opens and closes smoothly and looks fabulous. We are very happy to recommend Timberline and would happily use them again.
In a few words quality, value and old fashioned service
I was aware of the quality of Timberline products but before purchasing my new vanity and shaving cabinet I needed to know a bit about the new tops and finishes etc. I phoned Timberline on six occasions before and also after purchasing the items. On each occasion the person that answered the call was able to provide the info I required. Each had a detailed knowledge of the product they were selling. I was never left with the impression that my call was a disruption. In fact the consultants weren't happy to end the call until they knew that I h...ad the answers I sought. A far cry from the call centers of today. Old fashioned service is not dead and buried at Timberline. My delivery duly arrived and what a revelation the packaging presented. Unbelievably robust and has to be seen to be appreciated. When I look at the quality of the product, the extent of the service and the packaging of the delivery the value can only be described as a bargain.
Great product choices, beautifully constructed, fantastic service and best of all, Australian made. If you are looking for a quality vanity that is reasonably priced for what you are getting go for Timberline. The Timberline team are great to deal with and their service is amazing.
fantastic Products with exceptional after sales service
My Family own 2 stores that sell Timberline Products and we are always impressed with the service and product provided by the team at Timberline from the first phone call made to them about possible custom options to delivery of those wonderful boxes with vanities and shaving cabinets in them to the wonderful after sales service if there is an issue big or small they get it fixed for us. I have used their product on my own jobs and cannot recommend them highly enough
Highly recommend their products
I am a salesperson at a franchise that sell Timberline products. They are very helpful working with us to get the customer the product they want. Great quality and they work tirelessly to get the right product for the client. In the event they can't, they offer helpful suggestions to help the client get whats best for them.
Can't recommend them enough.
Always excellent products and service
I work for a large bathroom renovation company. We use Timberline for most of our vanities and cabinets. Their service is always great and the products are top quality. I highly recommend them to anyone.
Great prompt service & products
Service is always great, exclusive range of products and on time delivery. Always recommendable for Vanities, Shelves and accessories. They are always creative and bring something new to the market.
Great product and Service every time need more stars
I have been dealing with Timberline for years through hundreds of vanities, shavers and laundries. It is a pleasure every time! From the custom design and delivery to the After Service they never let down.
Timberline are understanding to my clients needs, they are overall a great company to deal with.
If a problem arises with any product from them, they approach it in different ways to get the product that my clients require
Fantastic quality and products
Great range of products and well priced for the quality items they are. Australian made is also a bonus. Online product visualiser is a fantastic tool to use to view finished products.
Setting the standard of customer service
Timberline cannot be faulted, their after sales and sales teams are friendly, funny and warm, they help out in every way they can and if there's ever a problem, it's fixed so quickly it hardly makes a difference! Kudos to this great Australian company showing others how to do business!
A Fantastic range to choose from and very flexible with made to order products.
Excellent customer service and delivery time period.Also the packing of the vanities
is second to none which means virtually no damage of goods.
Questions & Answers
Hello, we are very happy with our Timberline vaniity but it drains very poorly. How can we fix this? Thanks
Hello Veronica. Thank you for purchasing our product and i'm sorry to hear about the draining issue. Could you please give me a call when possible to discuss how we can resolve this for you? Our phone number is 02 6773 8500. Thanks, Rick
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