Seems this shop is happy to take your money but takes no responsibility for faults with their watches. A watch which is only 6 weeks old and purchased as a Christmas gift (and under warranty) stopped working within a very short time. They refuse to take it back or check it. 'If they touch it, they will void the warranty'. It needs to be sent to a Watchmaker in Sydney (from Gold Coast) at my expense, to have it looked at. Why is this shop not undertaking the process of returning the watch to whoever it needs to go to for repairs/service? W...ill I even see it again?? I would never have purchased from a retailer like this knowing this is how they operate. Look for a 'reputable' jeweler or watchmaker. Terrible customer service and very questionable. Wish I had done my homework and read these reviews before shopping there.
My experience with this company? Very poor customer service for a simple battery change in a quartz watch. The Harbour Town sales assistant was brusque & I was told they couldn't do it today as the watchmaker wasn't in until Wednesday. She said "try Mr Minit". I said "OK, where is that". She waved her hand in some vague direction & told me "it's near the Great Chemist". Not being from the area, this meant nothing to me & as she had already returned to her mission critical role of stacking stuff into cabinets I just gave up & walked out. Straight out rude, no greeting, smile, effort at all. Avoid.
Very unhelpful and zero product knowledge
Called no answer, called again looking for a Phillip s/steel watch with white face. With no product number she was not able to help me. No website available to gain a product number so was told I have to come to the shop and hung up! If my staff treated my customers like that I wouldn't be in business. Oh well they just lost 2 sales because they couldn't be bothered over the phone as it was too bloody hard. I will not be going there and will tell everybody on social media about my experience. I hope you read this because without customers you don't have a job. Thanks for nothing!!!
Can’t even answer their phone!
I have an Earnshaw collection all bought from here and all I want to to do is order new bands but can’t even get them to answer their phone!
Not good garbage
Absolutely garbage , brought a $500 watch and had nothing but trouble with it ,every pin has broken the clasp keeps coming apart and bad condensation in it,rang them up and didn’t want to help.
disgraceful company, very poor customer service
would never recommend this company they have the worse customer service i have ever seen, the staff know nothing and lie. I was given a phone number & email of their head office but no-one has bothered to answer or ring me back.
low quality watch for a very high price!!!
I got a watch for $650 that they claimed it was $999 before sale, after I got home I noticed that is very regular watch that does not worth more than $100. It got all the scratches and looked old after 3 days of using. I took that back to them and they did not pay attention at all and did nothing!!!
Strange company with questionable watches
Bought couple watches there. One failed after couple months. I'm not really surprised that they failed - all production in their shop are quite low quality. But strange thing - sellers in Moorabbin DFO not only rude [name removed (was dealing with my case), but have no idea who own their shop and not able to provide any contacts. All they can give is "email address to write them". In case you are in the same situation - Timeless Watches belongs to GDL Accessories as per domain information:
Domain Name: TIMELESSWATCHES.COM.AU
Registry Domain ID:...
Last weekend I bought a Hilfiger watch from Timeless Brisbane store. When I got home 2 hours out of brissie I realised that the watch had stopped working! Not being able to return to the store to fix the issue I tried calling to get it sorted. Wow what a runaround! Rang the store and wasn't able to get through. After 3 calls over an hour I finally got through, a nice sounding man said he would take my number and get someone to call me back. No call back by late next day. So I started the runaround of calling again. You guessed it, I couldn't ge...t through until after a few calls. A woman told me to come back to the store and didn't care that it was a 2 hour drive for me. I was sold a faulty product which I'm now suspecting is fake and I have never experienced such pathetic customer service in my life.
Earnshaw watch broke after 2 weeks
Earnshaw watch broke after 2 weeks. Rude staff. Wouldn't give me my money back and would only repair it. It's been nearly 2 months and I don't have it back. Totally scam company don't shop there
quick and easy
sales lady at the harbour town gold coast was nice and knew about the features of watch I got , it was a good discount and im happy with the experience
Spinnaker Watch - "Screw in Crown" may cause water ingress
Bought a Spinnaker watch SP5022 - Loose crown causes water ingress !
Staff was very nice and helpful (Qld). My concerns are with a particular product line they stock. Some watches have "screw in type" crown which is prone to come loose and let water in. Timeless Watches have fixed my watch under warranty - than you ! Unfortunately the repair process took at least 6 weeks (external repair centre / parts from Japan). On balance I wouldn't buy this watch again as much as I like it otherwise.
Refusal to rectify problem with new watch
I purchased a watch from Timeless Watches Spencer St Outlet, Docklands and after wearing it twice found that some of the little crystals which surround the watch face had dropped out and were lost. I called the store within 5 days of the purchase and was told that wear and tear on the case is not covered under warranty. However the receipt states that the watch is guaranteed against defects in material and workmanship for 1 year from the date of purchase. I feel that there must be a defect in either the material holding the crystals in place or...else defective workmanship in assembling the watch. I am concerned that more of the crystals will fall out and thus ruin the appearance of the piece. I wanted to send them an email as advised by the ACCC stating what should be done however they do not appear to have an email address. This product was defective and Timeless Watches does not want to do anything about it. My recommendation : Stay away from this dodgy operation !!
Poor customer service
When i was on a weekend trip to melbourne i bought a tommy hilfiger watch from timeless watches store in dfo. 2 months later the watch stopped working and the staff member on the phone told me i had to post it to melbourne to be repaired. I had to pay to post it to melbourne which i didn't find fair as i was sold a faulty product. After waiting for 3 weeks, i got an email saying that i had to pay $60. I thought it was a mistake as this was a new watch. They told me that it was my fault that the watch was broken and I had to pay to get if fixed....I was furious, i paid good money for this watch and have barely used it in that time, there was no way it was my fault. I asked to speak to the manager and she was extremely rude and abusive. Her name was alicia, she was the general manager of the company and she told me it was my fault and they wouldn't fix it unless I paid. I told her I was going to take it up with consumer rights and she told me to get stuffed and hung up on me. I had a terrible time with this company and wouldn't recommend them. They were unfair, unprofesional and extremely rude.
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