TipTop Shop

Fraudulent website DO NOT BUY – Purchased a watch for over $300, never received the watch, never received any email regarding my order. Phone number on website is non existent, email boundced back!

Read all reviews – You would have an easier time getting your money back, buying a new car... Crashing it and asking for a refund because you don't like the colour anymore. The phone number on their site is disconnected, email does not exist. Iv read in other reviews that the address for the store is fake/no store there. You have zero chance of a refund...... ZERO.....

Outstanding Service - Second Purchase - Update – As mentioned in my previous review I had ordered another item, so impressed I am with the customer service and condition of the previous product. My second experience with the Tip Top Shop is just as pleasant as my first experience. The second item I ordered arrived (free shipping with tracking) within 24 hours (express delivery). Talk about fast… Read more

delivery, amazing!

The entire transaction went without any problems.The product ordered arrived in fully functional pristine condition. So far I am extremely impressed with the professional customer service and products by the Tip Top Shop (I do not impress easily at all).

I have recommended the Tip Top Shop to potential customers and I will continue to do so, because it is a rarity these days to receive professional old school customer service and products at a price that will not melt the credit card.

So far the Tip Top Shop from my own personal experiences has proved to be a pleasant experience on both occasions. All in all I have nothing negative to say so far about the Tip Top Shop and I can shop with confidence. If this status changes in the future I will most surely post my experience good or bad. Professional Customer Service - Express Delivery - Exceptional Quality

AMAZING CUSTOMER SERVICE – I've never left a review like this before but felt so moved by the outstanding customer service I received on my first transaction that I simply had to write my first customer review. I say first as I feel this will be the beginning of many transactions I will be doing with this company. My transaction started with a simple order error, that… Read more

was followed by nothing less than the best after sales service I've experienced. Not only was Roger a pleasure to deal with, but he made multiple phone calls and emails to make sure that I was completely satisfied and all had been fixed and everyone was happy. So in summing up I would recommend this company to anyone who values excellent customer service and great products at the best price. Many thanks a kind regards Simon Ferguson.

SOG Vulcan Knife – Fantastic Service Order place one day item received the next. Great product .Highly recommend Tip Top Shop. Will be happy to continue being a Customer for a long time. Really nice knife opens and closes really smoothly. Blade is super sharp and I really like the Tanto grind. Thanks Tip Top Shop. Made in Japan out of very good quality materials. Fantastic Action.

False advertising – The worst service ever. They won’t honour their warranty obligations. I returned the watch as instructed and have not heard only excuses from them since. Keep away they are the worst online shopping shop, it’s criminal that are still in business, no one has the guts to shut them down. Very sad

Terrible service - product ordered not supplied – Ordered a BLACK and Gold Baby G for my son for his birthday and they sent WHITE and Gold. Then they won't reply to any of my emails. They could have admitted a mistake was made and just sent what was ordered but completely ignoring me is awful service! My son is medically unwell and in and out of hospital and desperately wanted this watch to take… Read more

when he has next surgery (which I have explained to Tip Top). He just turned 8 and is gutted and so am I. Wish I had not purchased from them.

Buyers beware unethical company – I bought a Casio G 7900 from these guys. It lasted about three months and than started to reset itself sometimes twice a day meaning you have to enter time date etc etc over and over again. I sent the watch back and didn't hear from them for over SIX weeks. They blamed Casio for the hold up. I finally got my new watch some three months after… Read more

waiting and it only lasted 5 weeks before same fault. I have tried contacting them multiply times with no luck. Very unethical avoid them at all costs.

Fraudulent activities – Purchased a casio twin sensor watch which worked for a month and then stopped. I returned it and requested a refund as entitled. They said they would refund the purchase price no problem. I've been waiting 3 weeks and despite them telling me they have refunded the funds nothing has been refunded. I asked them to provide proof that they have… Read more

processed the refund but they are unable to so obviously they have not refunded anything and dont intend to. This constitutes Fraud and further investigations have been commenced to retrieve the funds. All communications from them have ceased. If you want to flush money down the toilet then deal with these people as they will send you faulty products and then refuse to refund the funds when requested. Dealing with them just leads to frustrations as they lie and deceive you and you've lost your cash. There is no actual shop and the phone number provided does not work so forget about actually talking to them to resolve any issues as there is no way to contact them once they stop replying to emails which they will when pressure is put on them to do the right thing. Avoid this seller like the plague as they will send you faulty items and keep your hard earned cash regardless of their legal obligations to issue any refunds.

After sale service is rubbish. Warranty is void easily – Bought a babyg watch 2 years later the paint came off and the LED became degraded. Went to a local watch place to get the battery replaced to see if that would fix it which it didnt. When i tried to get warranty assistance they said the warranty was void because i didnt take it to a gshock repair venue

Don't bother dealing with these people – Also known as CASIOWATCHESAUSTRALIA.COM.AU - They baited me with a sale via email. They took my order and my money. Then they withdrew the sale and cancelled my order. That's how they make their cash flow! Very unethical business. Keep away from them!

Will not answer emails calls to return item – I bought watch online, found it not suitable. They advertised 30 day return policy for faulty products, products that did not fit, unsuitable or for change of mind. They haven't returned any of my phone calls or emails for a refund or exchange. I went to their advertised address and was told they were never there but used a telephone answering… Read more

service there two years ago. I was told they won't remove address, and they continue to get unhappy people who have dealt with this company.

Robert

Impossible to contact – Purchased a product that was faulty and required a return. Company never answers phone calls or emails. Had to create a paypal claim and escalate before I got a response on the final day of the dispute. After that, they stopped replying again.

Do not deal with this company – i contacted tip top shop to purchase a baby G watch on the 23/12/15. they guaranteed delivery the next day as it was a christmas present. I paid for express delivery. i did not recieve it. I have rang at least 20 times chasing this watch. they never answer and phone and say they guarantee to call back within 2 hours, they have called me back once.… Read more

i called again on the 6 january and said i want my money refunded as i still havent recieved the watch. it is now the 14th of january and still no watch, response, or refund. i still try to contact them with no luck. i am out of pocket $180. Do not deal with this company, they lie and take your money and give nothing in return. please read the guarantees of a full refund and the best service, but believe nothing. i have recieved the worst service, no goods and no refund. Shame on your tip top shop.

still waiting – have lodged numerous messages to Tiptopshop as product has not arrived...over 1 month since paid for...no explanation or refund......do not even respond to Quicksales team....do no do business with them.

Asked me for more money after purchase – Purchased leatherman knife online, then received a phone call saying there was a mistake on the price and that I'd need to pay more money to get the product even after withdrawing the initial amount from my account as per website. I demanded money back.

Displeased doesn't pay refund like they say they would, still waiting for payment its been months – I bought swords from this company and they were faulty, the company were great when we explained what was wrong and sent photos. Then sent them back and said they would refund the money plus postage Well then it started Waited ages fro refund of the product, only when i rang and complained did they refund through paypal, still have not paid the… Read more

postage of $26 dollars like they said, have called and emailed and nothing, ask consumer affairs about what to do. They couldn't contact them and the company won't return their calls.

I feel as it is not my fault that it had to be sent back

Be very wary of this company

If they had paid for the freight like they emailed and said they would i wouldn't be putting this up.

Happy to retract if they pay the cost they said they would at first they were lovely, but not now not paying for faulty products

Wow! I mean seriouslly... Thank you for such a fast delivery! – 4 days before my hubby's birthday, and I suddenly remembered I forgot to buy him a present! Don't you hate when that happens?? Went on TipTopShop and saw what they had. really cheap, but after coming here I wasn't so sure (cos of some of the reviews...). Anyway, obviously I decided to buy anyway (otherwise I wouldn't be on here reviewing)! And… Read more

so glad I did!

I got him a Casio Sports Watch (he loves swimming so the water resistance is just great!), and started waiting for the parcel to arrive... It came 8 am the next day!

Thank you!!! Just wish hubby wasn't at home at the time, was kinda awkward hiding what I bought from him!! Quick Delivery, really cheap price!

Amazing stuff and at half the price I expected! – I've been trying to find the BG-169R-2DR for a while now. My daughter seems to be obsessed with it. Wherever I went, if it was available, the price was huge! Not with TipTopShop. They not only had the best price, but when it was lost in the mail, they sent me another one straight away, no fuss! They had somebody call me to explain the delay, and I… Read more

ended up receiving the new watch the next day!

I'm really surprised that some people are writing about bad customer service, Mine was just the opposite! Great customer service, great prices, they do right by their customers!

Fast, easy transactions, with a nice loyalty bonus to boot :D – I've been buying from TipTop for a couple of months. First bought my daughter a watch she loves, then bought a Leatherman for myself. I actually found one a bit cheaper on eBay, and they were happy to match the price! Only time I ever had a problem, they had sent a Heart Rate Monitor that didn't read my Heart Rate properly, but they were happy to… Read more

repair and fix it for me, and I got it back the same week I sent it!

To be honest, I wasn't sure whether to buy from them at first (the reviews on here seem to be ranging on two extremes...) but I'm definitely glad I went for it!

Best of all, they recently started giving out loyalty codes for people who purchase, so I've been saving even more! Fast, easy transactions and happy to price match! Great Customer Service

Great Shop, Fast Delivery, No hassles! – Bought the Leatherman Wave from TipTopShop. Ordered on Wednesday, picked it up on Thursday! I brought it home to see whether it was in good shape, and it was perfect! The sheath was an easy fit, came with instructions, plus the 20 year warranty! I was worried since I didn't get a Tax Invoice, but after emailing them, they sent one over right away! Fast Delivery, Great To Deal With!

Buyer Beware – Purchased a Baby G for friends 40th. Brand new never worn & asked for an exchange as she was unable to read the face & because we were 2 days outside of 30 days due to her being away they wouldn't take it back. Mind you it took them over a week to get back to me!! I will never buy from this seller again!!!! Worst customer service ever!!

Faulty watch and no response – Returned a watch purchased online as it stopped working after 4 months. Not only was it returned registered post at my expense but I am having difficulty getting a response from them re an update on repairs/replacement. Their communication is proving to be terrible. Disappointing considering I had previously recommended them to a friend Faulty watch, terrible warranty service

Delivery as Promised – Although there were some bad reviews about this shop I received my order the next day as promised and also good customer service so far. The product was neatly packed and I am thinking of placing my second order with them and also I would recommend this shop to anyone. Order processing time and dispatch of order

Consistently one of the best online shopping experiences – I have purchased 9 watches from Tip Top Shop for family, friends and myself, all G shock or Baby G on 6 separate occasions. With no exceptions the watches arrived promptly, all in excellent working order and all significantly cheaper than any other Casio dealer by far. I could not recommend them highly enough. Great price, great service.

Terrible and unresponsive – I ordered a G-Shock watch for my partners birthday, when it arrived it did not work. I contacted them via email and was advised to send it back at my cost, along with my receipt and a self addressed return envelope which I did. I was also instructed to include the receipt for postage so they could reimburse me. After about 10 emails of me… Read more

following them up and a month in time, I have again received a watch that does not work with no re-imbursement for postage. They now do not even respond to my emails. Over $200 down the drain, you are best off going to a shop to buy instead of from this mob. Looks good does not work defeats the purpose

Excellent so far – Just had my daughters christmas present delivered (a pink baby g watch) within less than 24 hours of ordering it. I found tip top shop after doing a google on the watch style I was looking for. Wasn't sure about tip top shop as I hadn't heard of them before, so did a review search and found this website which had either great or terrible reviews.… Read more

Decided to give them a bash and ordered the watch as it was so much cheaper than other Australian based stores. It arrived today in perfect condition in original packaging. So far so good. crazy fast delivery and good price

Extremely Happy – Ordered a total of four baby g watches on Monday and they arrived the next morning, was so happy with the fast delivery especially because I'm on a deadline for ordering gifts online as I need to travel for the holidays. They arrived nicely packaged and there appeared to no faults with the watches. Reasonably priced, fast at delivering

Totally satisfied – Prior to purchasing four Leathermen,made a few inquiries,and was answered promptly by the customer service team.Ordered on Monday..here by Wednesday.Am wrapped.Would recommend these guys to anyone.I found the prices second to none,as I had done a bit of shopping around,and all of this in a package made it a very pleasent shopping experience. Great customer service,Prompt delivery.Excellent prices.

No service! Product never received & no refund given – Ordered 2 watches prior to Christmas 2011 but they were never delivered. Tried to phone & email company repeated with little success. Items were lost by Australia Post, however they settled the claim with Tiptop shop. I paid $200.00 for two watches that were never received and Tiptop shop may also have received compensation from Australia Post. I… Read more

was promised a refund by end of March by Tiptop shop but it was never received. I feel very ripped off.

Items not received - very poor/no service.

Poor service with warranty issue – Purchased a Garmin 800 Edge from the online website and had a issue with it that was covered by warranty,contacted Garmin Australia but they don't honour warranty issues with online auction purchases.Contacted the tiptopshop and they said what Garmin Australia said no warranty, but when I got the original listing sent from ebay it stated 5 times… Read more

that the unit was covered with full warranty and 2 years minimum.in the listing description.

Still 7 weeks later I still have the Garmin and are no closer to getting the problem resolved.After 11 emails and 10 phones with no return calls it is very disappointing when they state on their website (At TipTopShop.com.au you can shop with total peace of mind knowing that you are fully protected).I just wish they do what they say.

Very poor warranty service and terrible contact support

Worst Service Ever! – I purchased a Garmin Heart Rate Monitor - website says all items have full warrenty. I was advised by garmin they dont accept online auction receipts, you need a tax invoice. I tried on numerous occasions to contact tiptopshop about this buy both email and calls. I was contantly advised no one was available to speak with and no email was… Read more

answered. Consiquently, the heart rate monitor is useless as the repair will cost almost as much as the device did and I cant get it fixed under warrenty.

Buy from this site at own risk and pray nothing goes wrong!

No contact. No warrenty.

Sent a G Shock watch back as it was not working and never received a replacement or refund. Be carfull they just Ghosted me.

Tip Top The One Bread is stale, crusts are inedible