TNT Australia

Worst customer service and basic service. If their job is to deliver your package to you, then that's the basic that they should do, right? I ordered something online and the sender chose them I guess, because I didn't. They didn't deliver it to me. I live in a complex and all they have to do is ring my unit number. They did not. They left it out… Read more

the front, in public. Then I got no notification of delivery, so I didn't know to look for it. And it was stolen. So they failed in their duty to deliver it to me. Because leaving it on a public footpath in the middle of the day, instead of at the very least inside my complex, is utterly disgraceful. When I messaged them about this, they refused to help at all, saying I didn't purchase the transit warranty, and that they were not at fault.

So in conclusion, they got my package stolen, or maybe even they stole it, and just said they delivered it. I wish I could chose not to use them. No resolution whatsoever from them.

Their tracking system is very inaccurate. The time and date aren't correct, and when you try to call, you get an AI-generated operator that can only tell you what the tracking says. I ordered a small item from a store that would be better off using Aust Post. Show details

Consignment notes claim attempted delivery and notes left. CCTV shows no driver ever arrived, let alone wrote a note. Consignment is over 3 weeks late, TNT manager was supposed to call but went home. Appallingly bad customer service. Show details

Total waste of time! Don't bother sending your parcels with TNT/FEDEX!! Decided to try go Premium to get my parcel delivered asap. Delivery date NO parcel delivered, sent through a query to where it was and got a reply 2 days later apologising, and… Read more

saying it would be traced and we would be notified, next day another msg saying it would be delivered that day, waited for delivery and NOTHING. Their tracking says for delivery for the current day, most probably will be another 2 days. Paid top $$ for this but might as well have sent it with local couriers instead of these international companies!

Do not pay TNT pricy critical freight charge - you are required to turn up to dispatch and be turned away until the next staff member comes on all the time your critical freight sitting in next room whilst management declare service completed Show details

Easy and smooth interstate postage – End of January we chose TNT to send a parcel over 34 kg from Perth to Melbourne. The whole process went smoothly and the parcel arrived in Melbourne in really good condition. I had to contact TNT to change from Not leave it at the premises to the opposite and the person I dealt with was very helpful and it did get delivered accordingly. The parcel was in original state with no dents or rips. I can recommend this company whole heartedly. Show details

Great communicators – Great communication, prior to delivery and after - including photo of where package was left. A little communication goes a long way, its not rocket science but these guys got it right! Show details

Went above and beyond – I ordered supplies for my business online. The company sent items up to the coast via TNT and I had to pick it up from the Yandina depo… my timing was terrible and I arrived bang on 5pm (closing time) :( I know, poor form… The guys saw I needed this stuff for a job and stayed back to load my truck, even after a big week of work. Honestly,… Read more

they could’ve told me to come back next week, but they looked after me - so, definitely a 5-star situation.

Thanks fellas

Worst international parcels delivery service in Perth. Two times attampted to receive international delivery, both of them all day was at home. No one called or send a message, just notification missed you. I'm not able to pick it up on Saturday or Sunday because they are closed. Customer service even didn't try to help to resolve the issue. Do not reccomend to use them at all. Show details

I missed my package, so I called to reschedule the delivery and asked them to leave it in front of my house. But at the end of the day, I still received a card. This is crazy. I wasted my time calling them, and now I have to call again. It’s just wasting my time over and over. Show details

Was expecting a delivery from Tnt yesterday but they didn't come, I checked online in the tracking page it said 'attempted delivery, card left' . However, couldn't find the card, i booked for redelivery and today was told by someone on the phone that unfortunately it's not delivering somehow and asked if I could pick up fro the warehouse. Looks like they don't do their job while getting paid. This is bad. Avoid this company, everyone ! Show details

August 2025 - we received our stock order from our suppliers(they pay & organize the freight- TNT) - there were some back orders - sent to us in three consignments - no freight charge to us by our supplier. September 2025 receive phone call from TNT _FEDEX say we owe the for 3 invoices totaling $672.00. I was not aware of any invoices owing as I… Read more

had not used our TNT acc for over 3 years. I checked Junk in Emails and found said invoices- our supplier(by mistake) or TNT had placed the the 3 back order consignments on our account. I told our supplier the problem and they said they will contact TNT and get placed on there account at their rate. All Sort or so we thought.

January 2026 receive statement from TNT from their DEBT collectors to pay up. I contacted TNT explaining again the problem (NOT MY DEBT) I was told to fill out a form on their website stating wrong account charge , so i filled out the form and received a case file. also recontacted my supplier to say that it was still on my account, they have tried to contact some one in TNT - No replies from TNT. I have sent email chains to TNT to show that my supplier wants to accept the consignments on their account at their rate February 2026 - contacted the debt collection agency - spoke to someone in the Philippines - he was sympathetic and said he would send me a form to fill out with our supplies account details. NO FORM RECEIVED - all I got was a PAY NOW statement.

I do not know what to do - this is extortion the goods received from my supplier cost me less than what this freight is.

Had a car fridge sent to me and returned another. First one was damaged on two sides (dented) and second one arrived with cardboard box ripped and heavily depressed on the top where weighty items had been placed. No respect for freight and quite expensive. Show details

Don’t use them they can not deliver and waste your time can not even get hold of there depots tell lies never again would I use them they can get F I even asked for management to ring me but to busy to deal with there own pore profomance disgraceful Show details

What a joke of a company. They can't organise simple delivery, it's now on track for delivery to take place 12 days after it was sent (overnight express!!?). I can't fathom how they remain in business as I will never use them again. Show details

What an absolute circus TNT couriers are. My best advise is to avoid at all costs. We booked an item for booked for collection Dec 11, 2024 and more than one month later it still has not been collected from the dispatcher. The only point of contact is an offshore call centre who cannot offer explanation and suggest the dispatcher is at fault for… Read more

not confirming the booking. The booking had already been made and is very clearly documented. Never again would I use TNT. The service is woeful to nonexistent and communication even worse.

one of the worst services I've ever dealt with. Got told today they left a card - they didn't. We have a 24/7 concierge with clear signs on our building about parcel deliveries and the process. Oh, and I was HOME. To say I m frustrated is beyond belief. Show details

If I could give zero stars, I would. TNT’s customer service has been one of the worst experiences ever. The communication is very hard to understand, and instead of actually helping, the agents just repeat the same script over and over without offering any real solution to the delay. Being kept on hold for around 30 minutes waiting for a case… Read more

agent, only to receive no meaningful help, made the experience even more frustrating. There is very little empathy, and it feels like nobody genuinely cares about fixing the problem. For a multimillion-dollar company, this level of customer service is completely unacceptable.

TNT rang & asked me to delay delivery from a Friday to the following Monday as they needed 2 drivers to lift the 60kg pallet which was also a large shape. I agreed & advised that was a good idea as we were in our 70’s and unable to assist with unloading. When the delivery was not made the Monday I rang & spoke to a lady with a strong accent that… Read more

I had trouble understanding. I asked her repeatedly to speak more slowly, which she initially did & then ignored me. Consequently I made the request multiple times. She advised the delivery would be made the next day & when advised this was not correct she just kept parroting that the system said tomorrow. When the delivery was made the next day the drivers did not ring our bell but dropped the pallet in the driveway in front of my car blocking me from driving out. My husband & I, both in our mid 70’s had to lift the 60kg large pallet and move it to the side of the driveway out of the way. The writing on the pallet also indicated it was scheduled for delivery the day before. Obviously their warehouse & the system don’t talk to each other. This company is staffed by unprofessional people who have no idea what customer service means and I will never recommend them to anyone.