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Australia beware. Samsung phone not original. When I emailed support they don’t reply. items come from Hong Kong. No recourse.
Please be aware of this company !
Bought off TobyDeals AU. Delivery times are terrible. The only reason that they sell so cheap is because the models they sell vary resulting in certain functions to not work (eg. Samsung Health Monitor) due to the model being for another country in my case Taiwan, yet I ordered and live in Australia. Avoid this company.
This company is totally a Scam.
I wish i can take them to court !!
This company has absolutely no regard for Australian consumer guarantee laws
Bought a camera from them. The battery they supplied with it was faulty. They refused to acknowledge this or send me a new one. Avoid.
This company is a fraud, they were in the news for tax evasion and GST evasion. I bought a phone from them, after a month the phone restarted multiple time over the day out of no reason. I asked them to get it repaired, which they did and asked me wait for 4-6 weeks. And then after 6 weeks they said, the phone will take more time to be repaired, hence will give you a 80% refund for your usage and as per the market price.
Total fraud and scam!
Terrible service if any fault developes with your product
This company has absolutely no regard for Australian consumer guarantee laws. at least some 5star reviews appear fake: the accounts seem to have a random object photo, the review wording is generic and do not appear to specifically relate to any product and if return/warranty claim is listed, no mention is made of the service experience.all the halmarks of copy paste and random box ticking... If a fault developes, they will hide behind the manufacturers warranty with no investigation into the fault itself and will try to extort and additional $104 from you to ship the faulty item back. Do do trust them with electronics.
Best deals but if there’s a problem you may as well chalk up the loss
Bought a poco F2 Pro phone and got it for a great price. They really were so much cheaper than the rest of the market. So if you purchase and nothing goes wrong, you are golden... BUT
I had an issue with the phone. I sent it back under warranty. They received the item and processed sent it back. They didn’t fix the issue. I’ve resent it back to them and they are working on it. I’ve pretty much written off the phone now. I’ve been in warrant for 4 months (and counting) and no result.
Super prices when doing comparatives
Based in HK
Warranty service takes a very long time...
Denial of factory warranty.
I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.
The worst service you could ever imagine
Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.
If I could give zero.....
My gripe is the terrible service. They sent me a broken screen protector and wouldn't replace it. I sent pictures which they quibbled over. Ridiculous.
I also bought 2 phones and it was near impossible to get any service support. They are terrible. I will never buy anything from Toby deals again. These are the type of guys who give online shopping a bad name. We now pay more and shop at JB Hi-fi where if anything is wrong or broken they simply replace with a smile. I learned my lesson.
Tony deals. Avoid
Terrible. Fraudulent. Don’t use. Sell Chinese products with adaptors for aus market with no disclosure in advertising. Refund process has taken 3 months so far with no progress.
I bought from Toby Deals 'au' because they offered me a cracker of a deal on a Oneplus Nord phone.....around AU$500.
There is always a downside risk when buying from an overseas supplier, which is that you will not get the consumer protection and service support levels that you would if you bought in Australia.....at a considerable premium.
It is a risk/benefit equation and when it works, it really works, and when it doesn't, it doesn't. As long as you are clear about that, you are therefore prepared to wear the potential problems, if and whe...n they occur. As it happened, Toby and co sent me the wrong conversion plug for the charger they supplied, which meant I had to get one here for a small extra outlay. I didn't mind as I still got the deal I wanted. The answer to Toby's critics is that it offers a very skinny price for a reason. And if things don't go well, you are not going to be consumer dutchessed like you would with an Australian retailer. If that is a problem, steer clear of them.
⚠️ Don’t buy if you’re in Australia.
Buy from an Australian based company and not only support aussies but be protected by Australian consumer laws. Aussies be warned they purposely named and advertise their site so we think they’re an Australian based business, hence the au. THEY ARE NOT and They ship out of Hong Kong and will send you an overseas versioned product if you’re lucky that’s similar to what u ordered, and PayPal Won’t protect you as they will just send a link to confirm something arrived so if you want to return it you have to pay the shipping fee and you lose out a...nyway. This is after the fact that you will wait 3-4 weeks for it to arrive in the first place. They don’t respond to emails, and if they do u will get a generic “blah blah blah” response ignoring what u at actually asking. Positive responses you see below must either work for them or are family members
Scammers sent me a a Chinese copy after advertising in english
Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque
Would have got 5 stars, BUT - -
After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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