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Toby Deals

Toby Deals

4.1 from 2,450 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    4.5 (2,001)
  • Return Claim MadeYes (144) · No (1,881)
  • Shipping
    4.2 (1,759)
  • Warranty Claim MadeYes (90) · No (1,912)
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Fadi
FadiNew South Wales

Scam Alert

published

This company is totally a Scam.
I wish i can take them to court !!
This company has absolutely no regard for Australian consumer guarantee laws

Product Quality
Incentivised Review No

Faulty batteries

published

Bought a camera from them. The battery they supplied with it was faulty. They refused to acknowledge this or send me a new one. Avoid.

Product Quality
Incentivised Review No
Dheeraj Agrawal
Dheeraj AgrawalMelbourne
  • 19 reviews
  • 20 likes
  • Verified

fraud

published

This company is a fraud, they were in the news for tax evasion and GST evasion. I bought a phone from them, after a month the phone restarted multiple time over the day out of no reason. I asked them to get it repaired, which they did and asked me wait for 4-6 weeks. And then after 6 weeks they said, the phone will take more time to be repaired, hence will give you a 80% refund for your usage and as per the market price.

Total fraud and scam!

Product Quality
Shipping
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Brad W.
Brad W.South East Queensland, QLD
  • 2 reviews

Terrible service if any fault developes with your product

published

This company has absolutely no regard for Australian consumer guarantee laws. at least some 5star reviews appear fake: the accounts seem to have a random object photo, the review wording is generic and do not appear to specifically relate to any product and if return/warranty claim is listed, no mention is made of the service experience.all the halmarks of copy paste and random box ticking... If a fault developes, they will hide behind the manufacturers warranty with no investigation into the fault itself and will try to extort and additional $104 from you to ship the faulty item back. Do do trust them with electronics.

Product Quality
Shipping
Nik C.
Nik C.Sydney, NSW
  • 18 reviews
  • 21 likes

Best deals but if there’s a problem you may as well chalk up the loss

published
Product Quality
Shipping

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Mark S.
Mark S.Greater Melbourne (Outer), VIC

Denial of factory warranty.

published

I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.

Product Quality
Incentivised Review No

The worst service you could ever imagine

published

Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.

Product Quality
Incentivised Review No
Guy S.
Guy S.Richmond-Tweed, NSW

If I could give zero.....

published

My gripe is the terrible service. They sent me a broken screen protector and wouldn't replace it. I sent pictures which they quibbled over. Ridiculous.
I also bought 2 phones and it was near impossible to get any service support. They are terrible. I will never buy anything from Toby deals again. These are the type of guys who give online shopping a bad name. We now pay more and shop at JB Hi-fi where if anything is wrong or broken they simply replace with a smile. I learned my lesson.

Product Quality
Incentivised Review No
Chris M.
Chris M.Sydney, NSW

Tony deals. Avoid

published

Terrible. Fraudulent. Don’t use. Sell Chinese products with adaptors for aus market with no disclosure in advertising. Refund process has taken 3 months so far with no progress.

Product Quality
Shipping
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Christopher N.
Christopher N.Greater Melbourne (Metropolitan), VIC

Cracker deal

published
Product Quality
Incentivised Review No
Carlos1845
Carlos1845Sydney, NSW
  • 2 reviews
  • 4 likes

⚠️ Don’t buy if you’re in Australia.

published
Product Quality
Shipping
william p.
william p.
  • 2 reviews

Scammers sent me a a Chinese copy after advertising in english

published

Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque

Product Quality
Shipping
denash70
denash70AU
  • 3 reviews
  • 2 likes

Would have got 5 stars, BUT - -

published

After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.

Product Quality
Shipping
Aria
Aria Perth, WA

Total waste of money

published

Purchase an Samsung galaxy Tab A7 2020 on 27 of November 2020 for my son Christmas present. Received the item and the charger is not original Samsung.
And now my son complaining because the tablet is not charging at all. I hope tobys do something about it.
Thinking the supplier is Australian but they turned out to be in Hongkong

Incentivised Review No
Rain
RainSydney, NSW
  • 3 reviews
  • 1 like

Total waste of time, unorganized!! Never received item

published

I ordered and paid for a phone, then waited and waited during this time I received 2x emails saying your order is being processed only to receive another email after a month saying Tobydeals is no longer in business and order has been cancelled and refunded, what a full waist of my time!!

Shipping
Incentivised Review No
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Read more reviews - page 2

Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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