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Denial of factory warranty.
I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.
The worst service you could ever imagine
Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.
If I could give zero.....
My gripe is the terrible service. They sent me a broken screen protector and wouldn't replace it. I sent pictures which they quibbled over. Ridiculous.
I also bought 2 phones and it was near impossible to get any service support. They are terrible. I will never buy anything from Toby deals again. These are the type of guys who give online shopping a bad name. We now pay more and shop at JB Hi-fi where if anything is wrong or broken they simply replace with a smile. I learned my lesson.
I bought from Toby Deals 'au' because they offered me a cracker of a deal on a Oneplus Nord phone.....around AU$500.
There is always a downside risk when buying from an overseas supplier, which is that you will not get the consumer protection and service support levels that you would if you bought in Australia.....at a considerable premium.
It is a risk/benefit equation and when it works, it really works, and when it doesn't, it doesn't. As long as you are clear about that, you are therefore prepared to wear the potential problems, if and whe...n they occur. As it happened, Toby and co sent me the wrong conversion plug for the charger they supplied, which meant I had to get one here for a small extra outlay. I didn't mind as I still got the deal I wanted. The answer to Toby's critics is that it offers a very skinny price for a reason. And if things don't go well, you are not going to be consumer dutchessed like you would with an Australian retailer. If that is a problem, steer clear of them.
⚠️ Don’t buy if you’re in Australia.
Buy from an Australian based company and not only support aussies but be protected by Australian consumer laws. Aussies be warned they purposely named and advertise their site so we think they’re an Australian based business, hence the au. THEY ARE NOT and They ship out of Hong Kong and will send you an overseas versioned product if you’re lucky that’s similar to what u ordered, and PayPal Won’t protect you as they will just send a link to confirm something arrived so if you want to return it you have to pay the shipping fee and you lose out a...nyway. This is after the fact that you will wait 3-4 weeks for it to arrive in the first place. They don’t respond to emails, and if they do u will get a generic “blah blah blah” response ignoring what u at actually asking. Positive responses you see below must either work for them or are family members
Scammers sent me a a Chinese copy after advertising in english
Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque
Would have got 5 stars, BUT - -
After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.
Total waste of money
Purchase an Samsung galaxy Tab A7 2020 on 27 of November 2020 for my son Christmas present. Received the item and the charger is not original Samsung.
And now my son complaining because the tablet is not charging at all. I hope tobys do something about it.
Thinking the supplier is Australian but they turned out to be in Hongkong
Total waste of time, unorganized!! Never received item
I ordered and paid for a phone, then waited and waited during this time I received 2x emails saying your order is being processed only to receive another email after a month saying Tobydeals is no longer in business and order has been cancelled and refunded, what a full waist of my time!!
Arrived as described, great price
My Mavic drone arrived safe n sound, quite a prolonged period between payment and dispatch but once the tracking number was provided it was a reasonable time frame ( Hong Kong to Australia) correspondence was generic but accurate.
Suggest paying with PayPal in case there is a drama.
$600 saving... happy camper!
Didn't deliver my product
I ordered an OnePlus 8T during the black friday at a super good rate.
After a month with no updates nor replies to my emails, I had to ask PayPal for a refund. What's worse is that I lost the black friday window to get a good deal from a decent store.
Scam internet company
Terrible communication. Had to get a refund from PayPal as I didn’t hear anything from Toby deals & toby deals didn’t respond to PayPal. Facebook reviews reflected that they are a scam company and pay for good reviews.
They were good, sorry to see them go.
I have put an order for a camera lens to Toby Deals AU on 16 December 2020. The deal was hard to pass, as they offered 35% off regular price. On 18 December, the order status changed to "shipped"., and I also got a tracking number. On 19 December, I could not login to my account on the tobydealsau.com website, as the whole website was taken down. On the front page, they exhibited the message: "Due to Covid, since 19 December 2020, we are closed down, and no longer conduct the business. For warranty issues, contact the email...".
So, my stuff w...as shipped a day before they closed for good. I was a little bit concerned. But the tracking showed the parcel reached Australia. On 23 December, I got the parcel. The lens looked brand-new, and no counterfeit. That's 7 days since I placed the order. I give the company the 5 stars out of 5. I consider their unbelievably cheap price the close-down sale. Sorry to see them go. As for the people who said: "I order the stuff early December, so that to receive it before the Xmas, but the parcel did not come, and they do not answer my emails", I will tell them the following. The cheap price means the low customer service. Apparently, they are an honest company, and they will eventually ship the product, even if they do not have it at the moment. Especially if you are buying a popular product such as the phone. Being a low-service seller, expect them to deliver the stuff anywhere between 2 weeks and 2 months. Do not expect them to answer the emails (promptly), especially of the kind: "A week has passed, where is my stuff ?" You pay the low price (which is important for you !), so do not expect the high service level. Amen.
Order arrived but not fully convinced
Ordered the new Samsung air buds as a gift for Christmas. Recieved order in Australia 2 days after it was shipped from Hong Kong (took 10 days to process however). Chinese writing all over the box but looks legit. Guess we will find out Christmas morning.
An absolute scam! Stay away from these operAtors!
They took my money including delivery insurance and then folded due to dubious COVID excuses. I can’t believe I fell for them!
They take your money and never respond
They said the product was in stock, I paid for express post 2 days later I was sent an email saying they could not supply my order, I have tried to get a response from theythem for a full refund and I have herd nothing for 10days now.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
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