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Toby Deals

Toby Deals

4.1 from 2,445 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (1,996)
  • Return Claim MadeYes (141) · No (1,879)
  • Shipping
    4.2 (1,756)
  • Warranty Claim MadeYes (86) · No (1,911)
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Mark S.

Mark S.Greater Melbourne (Outer), VIC

Denial of factory warranty.

published

I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

The worst service you could ever imagine

published

Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Watch Active 2
See all answers
Guy S.

Guy S.Richmond-Tweed, NSW

If I could give zero.....

published

My gripe is the terrible service. They sent me a broken screen protector and wouldn't replace it. I sent pictures which they quibbled over. Ridiculous.
I also bought 2 phones and it was near impossible to get any service support. They are terrible. I will never buy anything from Toby deals again. These are the type of guys who give online shopping a bad name. We now pay more and shop at JB Hi-fi where if anything is wrong or broken they simply replace with a smile. I learned my lesson.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedXiaomi Redmi 7A
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Chris M.

Chris M.Sydney, NSW

Tony deals. Avoid

published

Terrible. Fraudulent. Don’t use. Sell Chinese products with adaptors for aus market with no disclosure in advertising. Refund process has taken 3 months so far with no progress.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
See all answers
Christopher N.

Christopher N.Greater Melbourne (Metropolitan), VIC

Cracker deal

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedOnePlus Nord
See all answers
Carlos1845

Carlos1845Sydney, NSW

  • 2 reviews
  • 4 likes

⚠️ Don’t buy if you’re in Australia.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
william p.

william p.

  • 2 reviews

Scammers sent me a a Chinese copy after advertising in english

published

Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNintendo Switch Lite
See all answers
denash70

denash70AU

  • 3 reviews
  • 2 likes

Would have got 5 stars, BUT - -

published

After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Aria

Aria Perth, WA

Total waste of money

published

Purchase an Samsung galaxy Tab A7 2020 on 27 of November 2020 for my son Christmas present. Received the item and the charger is not original Samsung.
And now my son complaining because the tablet is not charging at all. I hope tobys do something about it.
Thinking the supplier is Australian but they turned out to be in Hongkong

Incentivised ReviewNo
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Rain

RainSydney, NSW

  • 3 reviews
  • 1 like

Total waste of time, unorganized!! Never received item

published

I ordered and paid for a phone, then waited and waited during this time I received 2x emails saying your order is being processed only to receive another email after a month saying Tobydeals is no longer in business and order has been cancelled and refunded, what a full waist of my time!!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Arrived as described, great price

published

My Mavic drone arrived safe n sound, quite a prolonged period between payment and dispatch but once the tracking number was provided it was a reasonable time frame ( Hong Kong to Australia) correspondence was generic but accurate.
Suggest paying with PayPal in case there is a drama.
$600 saving... happy camper!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDJI Mavic Air 2
See all answers
Eric S.

Eric S.Sydney, NSW

Didn't deliver my product

published

I ordered an OnePlus 8T during the black friday at a super good rate.

After a month with no updates nor replies to my emails, I had to ask PayPal for a refund. What's worse is that I lost the black friday window to get a good deal from a decent store.

Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedOnePlus 8T
Fulcher Z.

Fulcher Z.Perth, WA

Scam internet company

published

Terrible communication. Had to get a refund from PayPal as I didn’t hear anything from Toby deals & toby deals didn’t respond to PayPal. Facebook reviews reflected that they are a scam company and pay for good reviews.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech UE BOOM 3 Ultraviolet Purple
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Sam L

Sam LGreater Melbourne (Inner), VIC

  • 4 reviews

Sad to see them go.

published

5 star accuracy for all items ordered.
I've ordered 4 times from them, all of them had a quick turn around of 2-4 working days. Loved the cheap deals and quality products.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
A Driver

A Driver

  • 2 reviews
  • 2 likes

They were good, sorry to see them go.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Order arrived but not fully convinced

published

Ordered the new Samsung air buds as a gift for Christmas. Recieved order in Australia 2 days after it was shipped from Hong Kong (took 10 days to process however). Chinese writing all over the box but looks legit. Guess we will find out Christmas morning.

Incentivised ReviewNo
Return Claim MadeNo

An absolute scam! Stay away from these operAtors!

published

They took my money including delivery insurance and then folded due to dubious COVID excuses. I can’t believe I fell for them!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGarmin Vivoactive 4S
See all answers

They take your money and never respond

published

They said the product was in stock, I paid for express post 2 days later I was sent an email saying they could not supply my order, I have tried to get a response from theythem for a full refund and I have herd nothing for 10days now.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedApple iPad Wi-Fi + Cellular 32GB (8th Gen)
See all answers
Ayaka U.

Ayaka U.

  • 2 reviews

they are closed for their business

published

I just found out that Toby's deal is shut on 19th Dec 2020.... i hope i will recieve my order which was placed on 5th Dec.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product Purchasedwatch
See all answers
A. W.

A. W.

  • 2 reviews

Do not buy of them!!! They do not deliver whatsoever

published

I found what I wanted easily, however, they did not supply the goods. I had to email several times to finally get a refund

Incentivised ReviewNo
Page 1 of 123

Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

Get an answer from our members and Toby Deals representatives

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