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They said it would have arrived on Monday and is is still not here and I’ve called them twice and they said that they would call back , but still no response. I will never go with them ever again and I paid $150 for delivery and I live 100km away from them.
WHERE IS MY PACKAGE!?
My package has been sitting there for 3 days with no word from them.
I called them multiple times who told me that they would call me back.
It is now Easter weekend. I'll have to wait the entire weekend before getting my package.
STUFF Toll. Will never use them to deliver my stuff EVER.
Keeping up the lowest standards possible - good job TOLL
Surprise surprise, they’ve done it again. And again. And again.
How is it possible that companies with seemingly great customer service, like JB Hifi, use a company so profoundly incompetent and pathetically inept at literally their 1 job!
Ordered earbuds from JB.
Paid the next day fee.
Saw TOLL were the courier.
Cried. Because let’s face it we knew we’d be right here. Again.
And in an unsurprising turn of events, at 12:08pm the courier couldn’t obtain a signature. Really?? REALLY?? You realise we are all on lockdown and spend 95% of our days ...INSIDE! So yeah, I can imagine it’s totally plausible that you couldn’t obtain a signature considering I haven’t left the apartment.... because you didn’t even try did you. TOLL, you don’t care. We know. You know we know, and you STILL don’t care.
Still waiting for my parcel
Satchell was sent from supplier from Sidney two days ago on overnight priority.
Tracking the shipment on line, the day after,it registered "parcel could not be delivered due to no access".
This is a lie since I was waiting for it at the door all day.
Was told it will come the following day and will be shipped before end of day 5:00PM.
Satchell was not delivered.
Still waiting for it...
Bad in Service...
Customer service are practically lying over the phone about the status of their goods.
Definitely will not recommend them as your delivery agent.
Still wait lost damaged or stolen from depot who knows not toll
2 weeks Melbourne metro to metro and they haven’t a clue emailed, called many times over the week same answer under investigation best they Holmes he would find it.Next time use a guy with a wheel borrow he would be faster
Not sure if I'll ever get my package - unbelievably terrible service
The first time I've ever thought of giving 0 stars if I could. Ordered an item from Clayton to be shipped to Camberwell. Only because pickup available.
This is usually a 25 minute drive at the most. It has been with Toll for almost a week. Admittedly the boxes are heavy but I could have pushed the items home by trolley by now.
SMS said delivery to be expected on Monday 6/4 and I'm still waiting today with no contact on 8/4 despite 2 follow ups thus far.
All the other reviews are unfortunately correct. Call the call centre who can do nothing b...ut promise an investigation being raised and someone calling you back or a loading for delivery email. NOTHING! I will be seeking a refund and will not order with any businesses that work with Toll given all the reviews indicating otherwise.
Express delivery within one business day and yet the actual transit doesn't begin until four days later. Toll Priority seem to be much slower than normal postage. What exactly do they prioritise? Terrible, never again.
Toll are completely USLESS !
Package from Queensland shipped to Sydney depot in 24 hours, then sat in Depot for 1 week awaiting delivery to Sydney address. Driver drove up to our apartment building, walked into the lobby and out again then drove off in the time it took me to walk downstair, 30 seconds at most, no card, no effort to knock on our door. Call centre usless with promises of escalation, email, call backs, none of which ever happen.
Tell your suppliers to stop using this terrible company or you will buy elsewhere.
Waiting for parcels over a week when it was supposed to be overnight will not be using this hopeless company again. Alit of people out of work who do they have driving for them Turtles.
Toll are horrible!!
Nothing against jb hi fi at all, but they seriously need to change couriers. Toll are absolutely useless and obviously have a bunch of clowns working for them as they are the worst courier company by far!!!! Do not order online because you will simply just not receive your package. Ordered the new afl game and they texted me saying that it was on the truck and going to be delivered to my house Friday, it did not come. Then it told me on the Monday the next week that would arrive that day. It never did. Called them up and they claimed "they coul...dn't enter the premise" when I know they most certainly didn't even come to my house. Still haven't got an answer as to when I will receive the game. Absolute rubbish company, JB you need to get rid of them. Absolutely horrible, toll shouldn't even be a company, should shut down for good because you are horrible.
Never, ever, EVER do business with Toll
Toll Priority and it's extended services is the most incompetent, useless excuse for a company.
I've worked in the transport industry for about 3 years now and have dealt with my fair share of transport companies and I can say with complete honesty that I've never been even slightly satisfied with the "service" that Toll provides.
Whether it be through business or personal needs, Toll has always been utterly disappointing and beyond frustrating with deliveries, right through to their ignorant customer service.
Take this review as a public serv...
TOLL - worst courier company
I have been stuffed around by TOLL for more than 1 week. every time we called we received different answers. there were 4 unsuccessful deliveries and the reason was they couldn`t find the address. it`s really funny how Toll drivers couldnt find the address but other couriers like Australia Post can.
the worst logistic company to deal with or maybe they should hire better drivers who can read instructions?
- Verified customer
Toll - Undelivery experts
Expecting two separate shipments.
One this Thursday from Brisbane to Canberra. Took one day to get from Brisbane to Sydney, and that's as far as it gets. No phone call / email to advise it was late I rang the help desk, who don't seem very familiar with the geography of Australia, and after 28 minutes waiting, promise to escalate. However, there is no return call or email. I ring again today and offer to have it picked up in Sydney, but they can't even tell me where the packages are.
The other from Singapore to Canberra. Almost the same story....
Worst courier company by far!
In my previous two dealings with the company, I ended up having to drive to the depot to collect my shipment. The latest shipment, however, seems to have gone missing.
Last Tuesday I got a notification that my order was out for delivery. I waited at home all day only to get a notification late in the afternoon saying that, due to unforeseen circumstances, they couldn't deliver. After that, nothing. Their tracking info is frozen on "Out for delivery", which means my package probably never got scanned back into the depot.
I have phoned them multi...
Was looking at the reviews before it got here and had second thoughts about going with toll but glad I stayed with them.Got new footy game delivered from metro vic to metro wa overnight. Service was fast and efficient. Tracking service was excellent, would definitely use Toll again!
- Verified customer
As just about everyone else has described.
Missed my delivery by moments (opened the door and the driver saw me do so, but drove off anyway).
Asked to be redelivered and left somewhere safe. Nothing happened (no cards, no delivery). Called 3 days later and was told that I COULDN’T elect to have it left somewhere safe (I was not told this when I selected this option). Was told that it would be redelivered the next business day. Of course it wasn’t. No card left etc (I’m home all the time at the moment).
I’ve spoken to them 4 times and each ti...
- Verified customer
Not a Functional Delivery Service
Firstly, I can't be the only person who works business hours but inevitably everything Toll is business hours oriented. So I can't get it delivered home and I can't pick it up without it being super inconvenient. Then when you do decide to put yourself out to pick up the item the Sorry we missed you doesn't actually tell you where you package is. So you go on the website like it tells you. It makes you fill in a ridiculous amount of detail, that they should already have. All that for the website to tell you to call then. So you call and sit on ...hold for AGES! and then she doesn't even tell you where your package is. You have to give her the information you already put in the website as well by the way. I still do not know where my package is!!!! I am soo frustrated!!!! And I can't be alone!!!!! Any business that uses Toll should think twice, I will not be purchasing again with a company that uses Toll. Australia Post are way better.
Questions & Answers
How is Toll still in business?
I have no idea, speaking to friends, they were offered drop off at a collection point by Toll so I cannot fathom why I was not offered this. Every other delivery I get from couriers is dropped at the Post Office, or you can redirect the delivery to another address, BEFORE any attempted delivery. Their website claimis best in 2019, compared to what?
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