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Toll Priority

Toll Priority

1.2 from 3,687 reviews

Reviews

(92)
(30)
(26)
(53)
(3,486)
  • Sender or ReceiverSender (5%) · Receiver (95%)
  • Delivery Time
    • Never Arrived (554)
    • Unacceptably Late (255)
    • Never Collected (69)
    • Late (60)
    • On Time (42)
    • Early (9)
  • Delivery Arrived in Good ConditionYes (49%) · No (51%)

Reviewer Photos & Videos

  • More
Caleb S.

Caleb S.Hunter Region, NSW

Waiting

published

They said it would have arrived on Monday and is is still not here and I’ve called them twice and they said that they would call back , but still no response. I will never go with them ever again and I paid $150 for delivery and I live 100km away from them.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

WHERE IS MY PACKAGE!?

published

My package has been sitting there for 3 days with no word from them.

I called them multiple times who told me that they would call me back.

It is now Easter weekend. I'll have to wait the entire weekend before getting my package.

STUFF Toll. Will never use them to deliver my stuff EVER.

Sender or ReceiverReceiver
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James.F

James.FSydney, NSW

  • 3 reviews

Keeping up the lowest standards possible - good job TOLL

published
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
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Nightmare

published

If I could give no stars I would! This company should not be allowed to deliver parcels I have waited over 3 weeks for my parcel and still don’t have it

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Trade Meister PL

Trade Meister PLGreater Melbourne (Metropolitan), VIC

Still waiting for my parcel

published

Satchell was sent from supplier from Sidney two days ago on overnight priority.
Tracking the shipment on line, the day after,it registered "parcel could not be delivered due to no access".
This is a lie since I was waiting for it at the door all day.
Was told it will come the following day and will be shipped before end of day 5:00PM.
Satchell was not delivered.
Still waiting for it...
Bad in Service...
Customer service are practically lying over the phone about the status of their goods.
Definitely will not recommend them as your delivery agent.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
rob

robGreater Melbourne (Outer), VIC

  • 3 reviews

Still wait lost damaged or stolen from depot who knows not toll

published

2 weeks Melbourne metro to metro and they haven’t a clue emailed, called many times over the week same answer under investigation best they Holmes he would find it.Next time use a guy with a wheel borrow he would be faster

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

Not sure if I'll ever get my package - unbelievably terrible service

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Riwaz B.

Riwaz B.Sydney, NSW

This is terrible.

published

Just terrible in every way... everything (support, on-time delivery,time to reach support) is bad in every way. sth was supposed to be delivered in 30 March its 8th april still no idea where it is...

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic

Woeful

published

Express delivery within one business day and yet the actual transit doesn't begin until four days later. Toll Priority seem to be much slower than normal postage. What exactly do they prioritise? Terrible, never again.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
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Keep delaying and delaying, ... and delaying

published

Tracking the item, it said the item would be delivered on 4 April. On 4 April, it said the item would be delivered on 6 April. After 6 April, nothing arrives yet.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
DonM

DonMSydney, NSW

Toll are completely USLESS !

published

Package from Queensland shipped to Sydney depot in 24 hours, then sat in Depot for 1 week awaiting delivery to Sydney address. Driver drove up to our apartment building, walked into the lobby and out again then drove off in the time it took me to walk downstair, 30 seconds at most, no card, no effort to knock on our door. Call centre usless with promises of escalation, email, call backs, none of which ever happen.

Tell your suppliers to stop using this terrible company or you will buy elsewhere.

Sender or ReceiverReceiver
Delivery TimeNever Arrived

Parcels

published

Waiting for parcels over a week when it was supposed to be overnight will not be using this hopeless company again. Alit of people out of work who do they have driving for them Turtles.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
lochiesaunders5

lochiesaunders5Victoria

  • 2 reviews

Toll are horrible!!

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic

Never, ever, EVER do business with Toll

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Djeffri Setiawan

Djeffri SetiawanSydney, NSW

TOLL - worst courier company

published

I have been stuffed around by TOLL for more than 1 week. every time we called we received different answers. there were 4 unsuccessful deliveries and the reason was they couldn`t find the address. it`s really funny how Toll drivers couldnt find the address but other couriers like Australia Post can.

the worst logistic company to deal with or maybe they should hire better drivers who can read instructions?

Sender or ReceiverReceiver
Shipping TypeDomestic
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Scott B

Scott BBonner 2914, ACT

  • Verified customer

Toll - Undelivery experts

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Charles

CharlesSydney, NSW

  • 2 reviews

Worst courier company by far!

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Aidan S.

Aidan S.Perth, WA

Wonderful service

published

Was looking at the reviews before it got here and had second thoughts about going with toll but glad I stayed with them.Got new footy game delivered from metro vic to metro wa overnight. Service was fast and efficient. Tracking service was excellent, would definitely use Toll again!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Vic Consumer

Vic ConsumerGippsland, VIC

  • 4 reviews
  • Verified customer

Absolutely terrible.

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Mezz

MezzCentral West, NSW

  • 3 reviews
  • Verified customer

Not a Functional Delivery Service

published
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Page 1 of 185

Questions & Answers

kat

katasked

could you please update on me parcel
555928774796

1 answer
kat
kat

iam still waiting

Katrina

Katrinaasked

How do I get my delivery, I'm at wit's end.

No answers
Toll is Shit

Toll is Shitasked

How is Toll still in business?

2 answers
Sean
Sean

I have no idea, speaking to friends, they were offered drop off at a collection point by Toll so I cannot fathom why I was not offered this. Every other delivery I get from couriers is dropped at the Post Office, or you can redirect the delivery to another address, BEFORE any attempted delivery. Their website claimis best in 2019, compared to what?

kat
kat

they'd make excuses now you watch , because of this pandemic , australia post delivered to my door , they just signed for it, they had two people on one to pass the parcel and one to sign on behalf of me :) so im sure toll can do the same thing.

Get an answer from our members and Toll Priority representatives

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