Toll Priority

Worse service ever, not sure why companies use them. unwilling to help. do not deliver on time. team consistently giving wrong information and teams members blaming other teams members for providing incorrect information. Below 0 star review. Show details

Zero Stars !!!! Worst Delivery service, not only once but twice now my deliveries have gone past delivery town to a town 4 hours north... Then back past 2 hours south and now part is in one town the other in another town 4 hours away and can't deliver until it's all together. Absolutely ridiculous. And trying to contact customer service is an… Read more

absolute joke... everything is automated or if you are lucky enough to speak to someone, they literally know nothing... This service is used because we want our products... The double handling and run around is shocking... Maybe if you got it right the first time, shipping cost would be cut in half...

Fantastic service from Van – Thankyou so much for caring enough to ensure I had a working EFT machine today when you dropped off my new terminal . I appreciate the time you spent fixing up the mistake ANZ made when sending the wrong terminal . Old fashioned service ! Excellent work …. We need more people like you in the work force . I hope Toll appreciate your customer service skills . Thankyou Show details

Wonderful shipping company! – Toll has become a reliable, professional, friendly & courteous shipping company. I'm disabled and live in the country and companies that I purchase from that use Toll I feel confident that they will deliver to my home everytime. The Toll workers have become aware of my disability and wait for me to arrive to the door which can take sometime and do… Read more

so with patience and a smile everytime. Toll has received a lot of backlash and negative feedback over the years and I myself even had an issue with Toll a couple years back. That being said everyone makes mistakes and they have been bought over by a new company so give Toll a chance to redeem themselves as a reliable shipping company. I'm glad I did!

Service with a smile, a rare commodity nowadays – Thanks for delivering my parcel fast and unmarked today. Nowadays some company's rough handle items and simply dump them at locations that are not your doorstep. Today the Toll Driver not only carried my delivery to the door but actually asked me where to put it. Service with a Smile is a rare commodity nowadays so Thanks :-) Show details

I’m a receiver and my package sat at the local dept for 10 days and still not delivered I rang the company and told it would escalated to urgent and would be delivered that day what joke if any ran their business like this they would not have a business. To anybody needing to parcel use anyone but these guys Show details

I dont know why on earth this company is still doing business, i've heard they are losing customers which is fantastic news so hopefully they will have to close down because the people who run the warehouses aka supervisors are absolute jokes... Show details

Very unhappy – Waited over a week for my package saying it was delivered. Ended up being delivered to someone else’s place. This would be the worst delivery service around, if possible I would suggest to anyone not to use toll. Show details

Terrible delivery & customer service – I ordered a package from NSW it took three days to get to Melbourne and once the package arrived to Bernie, Tasmania, things took a turn. The delivery service was handled by this business, My Package took an additional two days for the package to reach the depot in Hobart and according to the tracking, it was just sitting in the warehouse. I… Read more

waited for four days without receiving the package and a little over a week went by, despite living not even five minutes from the depot. I had to reach out to Toll to find out what was going on and initially, they couldn't provide any answers. I requested a contact number to call Hobart so I could directly request to come pick up the package myself. Thankfully we were able to go over and pick it up, although I must say, they were not very impressed when we showed up.

slow slow slow – tasmania to perth 1 carton takes 3 weeks. we know it is christmas but what the hell. have time slot every day to deliver between 11 and 4. the company has been advised of this. driver comes at 9.30 on the 16dec then with a sign on door saying opening hours comes back at 10.40 am next time goods finally arrive 24 dec. Toll are a freight company. their business is to deliver. seems they cannot do that on time. how to give them no stars Show details

Don’t use Toll – So Christmas approaches and I’m not at home for a delivery from Toll (The Global Delivery). I speak with the delivery driver (via my Ring video doorbell) who says I need to sign and he will leave a contact card. He fails to leave a contact card so I don’t get a parcel/present for Christmas! I contact three different Toll delivery depots and get… Read more

asked ‘what’s your tracking number’ and as I don’t have one they cannot help me, they did their upmost to shut me down and say no tracking number can’t help! So I guess if you want to surprise someone with a package from Toll contact the person you want to surprise and give them a tracking number!! I wonder if at the end of 2024 there’s a large mound of undelivered parcels because they couldn’t be bothered to help people like me?

NEVER use this company – NO NOT USE. Lost and damaged $10,000+ with of freight each year for us. No accountabilty, No responsiable. No credits, No refunds, and even charge our account the freight cost on our loses. Do wgat ever you can not use their service. Show details

Unhelpful is a kiind comment – Absolutley worst courier experience EVER!!! Would give zero stars if that was an option. Refused to deliver to my address saying the road it too bad, even though it was sealed 18 months ago. Said I could meet truck a Kozi Rd, I informed them I have an injury and can't lift the parcel, their response was "TOO BAD, WE WONT HELP" No local contact information available, but eventually got a call from 0408153321 Show details

Extremely bad service – Toll lost my package and only delivered two boxes of three for a trampoline I purchased my 8 year old son for his birthday. They told me they never received the third box despite it as listed a 3 box delivery on the tracking info. Their customer service is atrocious. There is no contact phone number, everything is done via online chat and even if… Read more

you’re not finished chatting, they say have a nice day and close off the chat. Disgusting and I would never recommend Toll. Useless and they don’t even care

Rebranded to TEAM GLOBAL EXPRESS – They have rebranded themselves as TEAM GLOBAL EXPRESS and they are consistently the worst courier a business can use for important items. DO NOT GET FOOLED. Show details

The absolute worst – Easily the worst carrier in Australia. Every delivery issue I have has has been with this company. They often say that the package couldn't be delivered, when they didn't even call. Their phone help service is pathetic too. I don't think I've ever got through to them.....usually giving up after huge waits. Show details

Terrible – Yet again I have to deal with these guys. Package is a no show and still no reply from them after 3 messages. Tracking number dosnt work and it looks like my package is lost. I hate this company with a passion. Show details

Ahhhh run away – I ordered my goods nearly two weeks ago from Good Guys Tamworth, They sent it by Toll to deliver to my home 98 kms away. As it hadn't arrived I contacted Good Guys who where stunned that it hadn't arrived and then gave me the tracking number. They rang me later that day and told me it was loaded on at 7:00 am for delivery yesterday. When it hadn't… Read more

arrived when promised I rang Toll today (which was an ordeal in itself) after hanging on for ages I was told it was to be delivered today. Which set of lies do I believe I have dealt with Good Guys for over 20 yrs or so and I will say that I have never had a problem that they wouldn't help with. I would never ever consider Toll for any job.

Delivered my parcel to the wrong address – I ordered an expensive item on-line, to be delivered by Toll Priority. I wasn't home when I arrived, but they left a card saying I should contact them. I did, and arranged for the parcel to be delivered to their pick-up point in Kilsyth. It didn't arrive there, and when I called again I was (eventually) told it had gone to Bentleigh instead, but… Read more

they would get their 'specialist team' to pick it up and drop it off at Kilsyth this morning, and SMS me to tell me when it gets there. Of course, I haven't heard from Toll. They are now closed for the long weekend, and neither Bentleigh or Kilsyth have seen the parcel. Too early to tell how this will play out, but so far I am singularly unimpressed.

Slow, unreliable and lazy – I thought Australia Post was the worst for deliveries but ladies and gentlemen we have a new leader! Toll are offically the slowest, most unreliable way to get things delivered. Their website says my tracking number doesn't exist. Even Amazon had more updates than Toll. They can't even be bothered getting off their lazy butt to answer emails. Three emails asking where the parcel is and ZERO replies. Show details

Negligence, carelessness and lies – Negligence, carelessness, lies and 3 weeks in their custody for delivery. Their response and urgency is about as effective as a beached jellyfish. 5 out of 7 people I spoke to will not use Toll. Show details

Taking its Toll, TOLL ignores serious safe driving matter – Contacted Toll to report a heavy tanker truck driver driving dangerously and they couldn't even answer the phone, and after 15 minutes of waiting I was eventually palmed you off to leave a voicemail. I didn't hear back from Toll. The irony of this is I represent one of their large customers and guess who won't be renewing their contract. Pathetic standards regarding safe driving. Show details

Beyond a joke. Completely useless – Wow what a joke of a company. 1st day driver ‘couldn’t find my address’…. No other delivery company has ever had that issue as I’m a street facing house clearly marked…. So I called them. The girl that answers the phone was confused and couldn’t work out where my package was. She said she would organise resolvers. I asked for it to be taken to a… Read more

pick up shop because if they couldn’t find my house the first time they probably won’t find it again.

She was so inept that I called back in the evening to check and the person that I spoke with confirmed that the previous person didn’t organise it but she said she would organise it.

Following afternoon i am at work and get a call from a driver at my door. I said it was supposed to be taken to a pick up shop and he said he’s sorry but he didn’t check the deliveries before loading them so didn’t notice.

3rd day I’m waiting for confirmation that the parcel has been dropped so I can go and collect it…. Nothing…. So I callers back again and was told because I wasn’t home they would need to organise redelivery. I asked AGAIN for it to be taken to the pick up shop.

Another day passes…. Nothing. I call them and they say just to wait for an sms.

5th day now… no sms no email, no call. I check tracking and late in the afternoon it was dropped to the pick up shop.

So finally on the 6th day I’ll go and collect it.

Takes me 30 mins to drive from Melbourne airport to the cbd… apparently it takes these guys 5 days.

No one you speak to gives you an answer or can rearrange delivery or knows what’s going on.

Tracking system is completely a mess too

AVOID AVOID AVOID

If you are receiving a package ask the sender / seller to use AusPost even if you have to pay more it’ll be worth it in the long run. I’d rather pay a few dollars than chase a package for a week. If the seller /sender wants to use this company then buy from another selle.

Complete joke!!!

Not a brain cellamongst the whole bunch – Not a brain cell amongst the lot of them 2 attempted deliveries stuff both up. First made no attempt to let me know they were there even though I was home whole day (have on doorbell camera) 2nd took to agent 2 suburbs away even though is agent at local mall. Seriously they wonder I am angry Show details