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Tommy Swiss
3.9 from 429 reviews

Reviews

(249)
(70)
(12)
(24)
(74)
  • Incentivised Review Yes (2%) · No (98%)
  • Product Quality
    4.0 (108)
  • Return Claim MadeYes (7) · No (110)
  • Warranty Claim MadeYes (4) · No (112)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Shipping
    3.8 (101)

Biju Philipose

Biju PhiliposeGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very bad quality product

published

The entertainment unit just broke in two months. 150 dollars gone. The quality of product was so bad. Never recommend or always state the fact. Please check with customers after the delivery for satisfaction.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Tommy Swiss

The reviewer stated that an incentive was offered for this review


Online shopper

Online shopperQueensland

Shockingly bad delivery and customer service - go elsewhere

published

Terrible delivery, over three weeks now and still no product. And they lie, saying they have repeatedly tried to contact me on my phone. Seriously folks, there are other companies around who will offer similar products and you won't have a headache wondering if you'll every receive your product. Go elsewhere, I promise you won't regret it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
  • Verified customer

Absolutely love our new king bed!

published

Love my gas lift bed. Easy to order & great updates re delivery. A bit overwhelming when I started to put it together but ended up not too difficult at all - beautiful material too. Lots of compliments on my gorgeous new bed!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Puneet S.

Puneet S.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Good and solid material

published

Got the bed head and it is very nice and comfortable. Was scared at first as online material have less reputation to be good but happy to take this risk.

Product Appearance As advertised

Review collected in partnership with Tommy Swiss


fiona

fionaSydney, NSW

  • Verified customer

Very impressed.

published

Excellent bed, great value for money. Great product and service! Delivered on time, and is very good quality. Assembly well documented and easy to follow. Thrilled with final product. Thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


John

JohnSouth East Queensland, QLD

Poor customer service

published
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
2 comments
Tommy Swiss
Tommy Swiss C.Tommy Swiss
John
John

Mik

Mik

  • 4 reviews
  • Verified customer

Great value upholstered bedhead and free & quick shipping. Too good.

published

I did a fair bit of research and Tommy Swiss seems to have the best value bed heads and bed frames for the price, especially when the free shipping is included. The product arrived quickly and the delivery man was super friendly and brought the bed head inside. Very happy with the product and the ease of ordering. I would have ordered a second bedhead, except the color I wanted was out of stock.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Jenny

JennySydney, NSW

  • 2 reviews
  • Verified customer

Great product

published

Found the exact item I wanted. It fits perfect in my bedroom and has great storage. Putting the bed together was a little tricky but worked it out and it looks amazing .

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Selena

Selena

  • 2 reviews
  • Verified customer

Great bed frame for the price. Luv it.

published

Page was easy to navigate, a lot of the frames were sold out so had to settle with what I got which is still a nice frame. Great value for money.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with Tommy Swiss

Lulu3152

Lulu3152Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Excellent design & value for money

published

Excellent design and the steel internal sides [slat rests/support rails] are sooo much better and structurally stronger than any timber ones. Great value for the $. Easy to assemble and very happy with the quality.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Moriah R

Moriah RGippsland, VIC

  • 2 reviews
  • Verified customer

Great bed frame

published

Slight delay in postage but was not waiting too long! Great colour and classic design, and very easy to assemble. One leg of bed was not drilled properly during manufacturing thus making it a bit loose. Still great overall.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Leeanne Krabbe

Leeanne KrabbeSouth East Queensland, QLD

  • Verified customer

I'll be ordering again

published

Navigating website was easy as was ordering. Bed was delivered as per website. Hubby said bed was easy to assemble, quality was good and daughter loves her gas lift bed.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with Tommy Swiss


  • Verified customer

Get what you pay for.

published

You get what you pay for, not great quality.
Navigation on site was good, Free delivery, quick turn around, product was delivered undamaged.
Bed head very flimsy and cheap looking.
Instructions were a little confusing but got there in the end.

Product Quality

Review collected in partnership with Tommy Swiss


Stefanie Vasiliadis

Stefanie VasiliadisMetropolitan Adelaide, SA

  • Verified customer

Its pretty good for the price that it is

published

Buttons and the top of the bead head is slightly crooked but apart from that its comfy and grate service. My partner and I are happy with it and its great for the price that it is

Product Quality
Shipping

Review collected in partnership with Tommy Swiss

Elizabeth Fowler

Elizabeth FowlerGreater Melbourne (Outer), VIC

  • Verified customer

Tommy Swiss were great

published

WE found Tommy Swiss gave us excellent service, well priced good quality products. We did find it difficult to construct the items but once we got used to it was ok

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Review collected in partnership with Tommy Swiss

Sue McInerney

Sue McInerneyCentral Highlands and Goldfields, VIC

  • Verified customer

Excellent product, excellent service, excellent delivery!!

published

Product was accurately described, the site was easy to navigate and use . The delivery was free! The delivery was fast and goods were delivered in perfect condition. Would definitely recommend using this site.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


  • Verified customer

2nd one Ive ordered. Great value for money

published

2nd one Ive ordered. Great value for money and not too hard to assemble. Would highly recommend this product to others look for a cost effective bed that is reliable

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss


Leah

LeahSydney, NSW

Impressive follow up

published

I posted recently on my disappointment of the product I had received but Tommy Swiss called and rectified my issue and offered me options to rectify the situation.

I was impressed with their customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Worst Customer Service & Experience ever.

published

No communication regarding a missing box for delivery of a bed head. Email and message everyday but they are simply ignoring every form of contact. Courier company says they also lied about why the item isn't being delivered. Have inconvenienced me to no end and no one cares so my thoughts are, shop elsewhere.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Bunny

BunnyNorth-West & West coast, TAS

  • 2 reviews
  • 2 likes

Dresser $350 cost self assembly

published

Took me over a week to assemble following step by step instructions. Total piece of over priced crap. Very poor quality. Had a master builder spend oVer 4 hours today to try a few finalise build. No matter ewhat he did could not fix defects. Pathetic or no response from Tony Swiss. Beds may be okay but avoid the furniture like the plague. Overpriced pieces of crap

October 28th 2019 Update: good Response from customer service team in helping resolve my issues

Bought an expensive dresser. Spent over a week assembling it then had a master builder spend 4 hours on it. A representative phoned me and managed to resolve the issues I had

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
6 comments
Bunny
Bunny

Piece of crap and no service response

Tommy Swiss
Tommy Swiss C.Tommy Swiss
Bunny
Bunny

Last message I sent you was on 26/8 TS # 490614


Page 1 of 22

Questions & Answers

Stephanie G.

Stephanie G.asked

Looks like the beds a good value anyone have thoughts on entertainment units. I’m looking at the Coogee unit.

No answers

Muz

Muzasked

Can anyone shed some light on how to attach the 2 drawers for the Hannah TV Unit - There 2 screws in each drawer that appear to attach to the sliders, however there is no thread for them to screw into?

Thanks in advance.
Muz

No answers

Tarun

Tarunasked

What bout the delivery company organized by tommy swiss can I get delivery according to my preferred date ?I am calling their phone number from last many days no one pick up what’s the use of providing the phone number

3 answers
Sam
Sam

I think the delivery date is organised and set by them. My item was delivered within 3 days. Hope this helps.

Tarun
Tarun

Ok thanks Sam I am still not sure if its a good idea to buy from tommy after reading so many bad reviews.Thanks anyway .

Mick
Mick

Fake numbers and delay tactics , stay away


Get an answer from our members and Tommy Swiss representatives

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