Well worth buying
Ordered Queen size charcoal black bedhead. Promptly received exactly as ordered within 5 business days. Quality is acceptable though padding is not as thick as expected. Colour is as expected. Overall, value for money, quick turnaround time from buying to delivery.. Delivery guy was not particularly helpful when politely asked to assist frail 75 year old to bring it through the front door. Did so but begrudgingly.
Mattress fine, but don't risk with the bed frames
The parts of the bedframe were defected in different ways. Because of that I couldn't install the bed at all. There is a big quality control issue I'm afraid.
But my friends' purchase of the same bed frames were good. So I guess they may have different suppliers, some are good and some are bad.
I didn't give one star but two because the customer service was prompt, respectful and I got refunded the same day I returned the items.
Poor quality gas lift bed
The bed looks great, but the quality is average at best. In the course of putting the bed together one of the screws didn't actually line up with the screw hole (as in nowhere near). Also, the gas strut system was faulty, one of the gas struts was leaking (you could hear it) and so the system doesn't really assist and you need brute strength (or another person) to be able to access the storage. The bed doesn't feel at all stable or of good quality, I guess you get what you pay for. Customer service was however prompt when I called to follow up delivery.
Gas left bed
The bed is great..easy self installation and good quality with affordable price.
I am so fortunate to find this bed online with easy and smooth transaction.
The delivery was fast with efficient communication from the seller...
Good bedhead - was badly needed.
The bedhead was fitted by myself in front of a window. Now warmer in bed with this barrier between the bed and the window. The quality was excellent and I am pleased with the colour I chose.
Queen bed frame very affordable and good
Excellent service super fast delivery and very affordable price for the bed frame. I am very satisfied with the item I bought from tommy Swiss. Totally recommend to others looking for a high quality but affordable bed frame
Worst service ever
Not only did they give me the run around with the delivery, they kept saying that my bed frame was arriving “tomorrow” and this went on for about a week, but when the bed frame finally did arrive, one of the panels was damaged. It was also extremely difficult to contact them when I was chasing up my delivery as they outsource their deliveries to another company. Further to that the head frame was much shorter than what it looked like in the picture. When I asked for some compensation they offered a $30 refund (I paid about $399) or to replace the faulty panel. I asked them to send me a new panel but they never delivered it. I emailed them about my new panels a few times and they kept saying the panel was on its way but 8 months later I’m yet to receive it! I wish I had done my research and read the bad reviews on Tommy Swiss. Don’t do it people!!
Very Happy with my Purchase
I ordered my bedhead online. Very happy with the product and its quality. Minimal assembly required as it was just a bed head. Delivery time was as stated. I would certainly buy from Tommy Swiss again.
My bedhead is what I expected and I think it will work well
It looks good quality and is the colour I expected however I was inconvenienced by the delivery being almost three hours later than I was told it would be so missed an appointment through having to stay home for the delivery. I have not yet unpacked it due to our renovation not being complete yet.
Very comfortable. noticed better sleep pattern straight away. It was as described. Excellent customer service!!! I would recommend the Tommy Swiss mattress for quality, comfort, and cost as quality for low cost.
Missing parts , damaged parts and no contact details.
Brought a king bed from them. Didn’t recieve the foot board. The sides boards had cuts in the PU leather and the contact details provided was a automated message. Dissatisfied and disappointed with the service. Would not recommend them again
Satisfied customer of bedhead.
We are very satisfied with the bedhead that we purchased. Arrived in good condition. No damaged to item or packaging. Only recommendation I would make is to specify if colour is "light" grey or "medium" or "dark", it is not always easy to determine the colour on screen.
Misleading advertising & faulty
The products i ordered -king size supreme collection mattress- the memory foam is nearly non existent -misleading advertising -
The bedhead frame , faulty bolts don't match up tear in side board unable to get a replacement. I have been waiting 5 months over 20 emails - don't take calls. Said they were going to dispatch now they want to give me $50 for something it is going to cost me $165 to get fixed. That does not include the faulty slats. My preference was to have all goods replaced. -there was so many problems. We have bought mattress & frame packages before but there products have deteriorated as has customer service.
DON'T do business with this company.
They don't honour the returns policy.
Excellent Sleep Guaranteed
We purchased a Double & King sized mattress's, the appearance & quality was exceptional, great nights sleep, we purchased a firmer mattress to suit one & fitted a woollen under blanket for the other, problem solved for two different sleeping requirements. Have previously purchased Tommy Swiss mattress 5 yrs ago & that is also a satisfying buy. Was previously very dubious about quality of a mattress in a vacuum box, but now completely on board.
Very good product. Recommend to friends
Great product easy to install. Had no problems putting it together. No instructions hey it’s a bed. Not that hard to figure out. Fast delivery.
This is the second one I have purchased
Other bedheads on the market have a way of bracing them to the bed - they don’t. Asked for assistance I got told ......”go to Bunnings”.
Delivery wasn’t good - it arrived after mums Birthday.
Not recommended, especially for the money paid.
It has a very good relation between qualoty and price.
The product has a very good quality and it arrived in perfect state. The only thing to improve is the feedback about the deliver process. I had to contact customer service to know when I would receive it.
Out of spec. Flimsy.
Without a doubt the worst purchase I've ever made. Purchased the gas lift king bed frame and found it to be out of spec on the foot and the head board with bolt holes. Bed now lacks stability due to this and has a twist on the side frame.
Arrived quickly. Good quality sturdy frame
There were no Instructions in the box on how to assemble the bed. It was Still easy enough to put together without them however having them would of helped. Delivered quickly
Simple but nice headboard that adds class and elegance to our bedroom with ease. Good customer service with clear and consistent contact about the progress of my order. Easy to maneuver as its one piece but quite light.
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