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Tommy Swiss
3.9 from 411 reviews

Reviews

Review distribution

5 star
238
4 star
66
3 star
11
2 star
23
1 star
73

Bunny

BunnyNorth-West & West coast, TAS

  • 2 reviews
  • 2 likes

Dresser $350 cost self assembly

published

Took me over a week to assemble following step by step instructions. Total piece of over priced crap. Very poor quality. Had a master builder spend oVer 4 hours today to try a few finalise build. No matter ewhat he did could not fix defects. Pathetic or no response from Tony Swiss. Beds may be okay but avoid the furniture like the plague. Overpriced pieces of crap

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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3 comments
Bunny
Bunny

Piece of crap and no service response

Tommy Swiss
Tommy Swiss C.Tommy Swiss
Bunny
Bunny

Last message I sent you was on 26/8 TS # 490614


  • Verified customer

Good quality for little money

published

I bought on Ebay and found what I wanted. It came as flat pack and for me it was easy to assemble but I am used to this as I buy from Ikea.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss

Karina revell

Karina revellIllawarra, NSW

  • Verified customer

Looks fantastic

published

They have a great range of products at fantastic low prices The bed its self looks fantastic easy to put together, only problem is the back board gets quite lose quickly and feels weak if lent on

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss

  • Verified customer

Didnt look like the picture

published

The bed frame that I ordered didnt come in the same Colour as what I ordered and looked very different to the image on the website. I ordered a light grey and dark grey arrived.
In addition the delivery driver was very rude.
I wouldnt be ordering again.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Review collected in partnership with Tommy Swiss


Elene Carolan

Elene CarolanGreater Melbourne (Outer), VIC

  • Verified customer

Great bedhead

published

Good range of products, excellent prices, and we are very happy with our king bedhead. Would have been much better if the bedhead was made in Australia like the website promotes.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss


  • Verified customer

Great - Gabrielle Gas Lift Storage Bed Frame (Charcoal Fabric)

published

The frame arrived quite quickly and was easy put together (give yourself plenty of time though)! The colour of the material was as expected (pictured) and we can't fault the frame. There is no base over the floor, just a piece of material with velcro to stick it to the walls of the frame box (not an issue) - but plenty of storage. The instructions were a bit outdated but it was easy enough to work out the next steps (instructions come with the original booking confirmation - so don't delete your email!)
A bit of advice: before you buy a frame, double check your mattress type to ensure that posture sprung wooden slats can be used.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss


  • Verified customer

Great Little bed cannot fault it!

published

The bed came super quickly and was easy put together, I also, ordered a mattress and it is great as well! Great service and good products, you actually get what you order.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Review collected in partnership with Tommy Swiss


  • Verified customer

Very pleased with the bed. For $350 delivered it was really good

published

There was too many choices on Ebay but the bed was $1,000 cheaper than Harvey Norman so I persevered. Could do with better pictures. The model I got didn't have a proper floor. Just a piece of velcro felt. You need two people to assemble but it wasn't hard. For the price the bed looks great and I'm very happy with it. Very useful. Lots of storage

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss

Lara

LaraSouth East Queensland, QLD

  • 4 reviews
  • 1 like
  • Verified customer

Quality product but customer service could do better

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss

Dania G.

Dania G.Greater Melbourne (Outer), VIC

  • Verified customer

FAULTY item. Hannah collection tv cabinet entertainment unit. NIGHTMARE!!!

published

https://au.tommyswiss.com/products/tv-cabinet-entertainment-unit-hannah-collection

# Drawings incomplete missing step
# incoherent opposing direction middle walls had wrong holes drilled.

Hole drilled in wrong position on top back piece, not flush with walls.
No holes drilled on back pieces
Middle legs/levelling legs snapped off when screwed in the dead bolt, did not dig in correctly.
Draws would not fit and slide easily.

Tommy Swiss ignored my emails after I sent them photos of the faults. They do not return calls. Phone calls go straight to answering service. Do NOT buy from this questionable company. Save yourself the stress, lost time chasing them.

  • +3
Product Quality
Shipping
Product Appearance Not as advertised
2 comments
Tommy Swiss
Tommy Swiss C.Tommy Swiss
Dania G.
Dania G.

  • Verified customer

Great bed, really good storage space and comfortable

published

Assembly instructions were not as detailed but it worked in the end. Had some trouble setting up the gas lift. Bu otherwise Great bed and good value for the price

Product Quality

Review collected in partnership with Tommy Swiss


  • Verified customer

Colour is WRONG

published

Ordered a BEIGE bed frame and it is 100% GREY. It's like they send whatever stock they have left. This is not a "colour might vary slightly off screen". This is straight out a different colour that they do actually sell and it is not what I ordered. The delivery process is also quite pathetic. No notice given, they just turn up and hope for the best!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Review collected in partnership with Tommy Swiss


  • Verified customer

Perfect rocker for our nursery!

published

After searching for ages for a rocker with a high back, comfortable arms sand deep enough for my husband, we were stoked to have stumbled across this on Instagram! Happy!!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss


  • Verified customer

Great product. Very happy with the quality and price

published

Happy with delivery and product quality. Only thing that would have made assembly easier would be a video. I was confused about how the slats faced (concave or convex)and the instructions didn’t include this detail.
Very good product

Review collected in partnership with Tommy Swiss

  • Verified customer

It’s good

published

Part of the frame has to lay on top of mattresses to get enough height as sides do not reach floor. No instructions on assembly.so it’s up to you. One button discoloured and doesn’t match the others.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Tommy Swiss

  • Verified customer

Perfectly suitable bed for a ridiculously cheap price

published

Very suitable bed, fast delivery and easy enough to assemble (if you've done that kind of thing before). Not the single most sturdy bed i've ever owned, but for the price you won't be disappointed. I'll happily sleep on this bed for the next few years.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss


Mandy

Mandy

  • 2 reviews
  • Verified customer

Great product suited our needs

published

Very easy to assemble with great instructions great storage under bed with gas struts to keep bedroom neat and tidy. Delivery was extremely quick with nothing missing to my surprise.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss


Sera B.

Sera B.Greater Melbourne (Outer), VIC

  • Verified customer

Very happy

published

Very happy very easy to find what I was looking for. I brought an airlift bed and put it together my self it took 4 hours and a drill is absolutely needed. Delivery was quick the bed delivered 2 days later. Brought the mattress to never slept better.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss


Interstate Traveller

Interstate TravellerSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Fantastic bed. Thank you!

published

Very happy customer. Quick delivery, all perfectly packaged and great product. Very nice bed, lovely colour and great quality. Am sure our guests will be impressed with modern look. Will be back. Thank you so much!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Tommy Swiss


POOR Customer Service

published

I purchased a bed frame from Tommy Swiss and have been trying to contact them since the first day to ensure smooth and accurate delivery. I have called their phone number and it ALWAYS goes unanswered. I have emailed numerous times and still no response.

The icing on the cake is that the bed frame has arrived without the footboard so I can't even put it together....AND you guessed it...still no response from Tommy Swiss.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Tommy Swiss
Tommy Swiss C.Tommy Swiss

Page 1 of 21

Questions & Answers

Muz

Muzasked

Can anyone shed some light on how to attach the 2 drawers for the Hannah TV Unit - There 2 screws in each drawer that appear to attach to the sliders, however there is no thread for them to screw into?

Thanks in advance.
Muz

No answers

Tarun

Tarunasked

What bout the delivery company organized by tommy swiss can I get delivery according to my preferred date ?I am calling their phone number from last many days no one pick up what’s the use of providing the phone number

3 answers
Sam
Sam

I think the delivery date is organised and set by them. My item was delivered within 3 days. Hope this helps.

Tarun
Tarun

Ok thanks Sam I am still not sure if its a good idea to buy from tommy after reading so many bad reviews.Thanks anyway .

Mick
Mick

Fake numbers and delay tactics , stay away


Amy Wilson

Amy Wilsonasked

I’d love to see reviews on the freyer lowboy/bedsides.
Do they have extendable metal racks for drawers to slide on or do you put drawer out and it drops?

No answers

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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