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Tommy Swiss
3.9 from 443 reviews

Reviews

(255)
(71)
(15)
(25)
(77)
  • Product Quality
    4.0 (119)
  • Return Claim MadeYes (10) · No (120)
  • Warranty Claim MadeYes (4) · No (125)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Shipping
    3.7 (110)

Reviewer Photos & Videos

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Michele E.

Michele E.Sydney, NSW

Odette Collection Sideboard Buffet Unit

published

Hi, I have unpacked the boxes and there are no instructions. I did not receive any instructions to my email. How can I get them please ASAP as I have it all unpacked in my living room.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
PNK

PNKGreater Melbourne (Metropolitan), VIC

Worst Service, do not buy from them

published

I ordered a Gas lift double bed and the driver would only dropped the parcel down in the loading dock and won’t deliver to my unit even refused my offer to help. And he stated that their company won’t allowed them to take the parcel to my unit! I live by myself and it is impossible for me to get it to my unit.
Contacted customer service, they refused to solve the problem.
Don’t waste your time buying from them. Unreliable service.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
Shuchen Chen

Shuchen ChenSydney, NSW

Worst delivery service and massive attitude from the driver!

published

I ordered a TV unit and the driver would only dropped the parcel down in the loading dock and won’t deliver to my unit even there’s a lift and I offered to help. And he stated that their company won’t allowed them to take the parcel to up to my unit! Now he has left with my parcel and god knows when I will get this tv unit! What a wonderful furniture delivery that WILL NOT deliver big parcels to your actual door!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
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harlie

harlieGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Beautiful Bed

published

My friend and i assembled the bed in 40 minutes, it was Very Simple to put together, instructions are easy to follow.
Colour of the bed i chose was Charcoal and it came exactly like the picture.
only thing i didnt know was How Low the bed is, it's very low to the ground.
over all I'm very happy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Emma S

Emma S

  • 2 reviews

Tuscan beige colour way off

published

I bought a gas lift bed in tuscan beige and when it arrived the colour was completely different to what's displayed on the site. Not a 'slight variation' - I would call it a dark biscuit brown colour rather than a creamy beige. Very disappointing. I'm only adding a star because the bed itself seems decent value.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
Jay

JayMelbourne

  • 2 reviews

Terrible

published

I ordered TV unit. Stickers for part number are mixed and they sent 4 left side parts and 2 right side parts. Also at least 2 parts are missing so far. Very frustrated and disappointed.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
3 comments
Tommy Swiss
Tommy Swiss C.Tommy Swiss

Hi Jay, apologies for this. I noticed you emailed us over the weekend, and we have shipped out missing parts straight away for you on Monday. Hopefully once you have assembled the TV unit you will be very satisfied :)

Jay
Jay

It has been a week but the parts have not arrived yet. I don't think it will arrive this week and I should stay at home with unassembled one and half meters parts.

Jay
Jay

I found that there is another part is missing last Sunday. So totally 3 parts are missed. I sent an email last Sunday but received a response today. (5 days after). Very poor quality and service...

ezmay

ezmay

  • 2 reviews

WORST QUALITY - Falls apart and they ignore you

published

I bought a bed base from Tommy Swiss. It’s a nightmare to construct and Is extremely time consuming. Very flimsy and unsafe. It shakes, causes mattress to sink in and is overall a waste of money. Contacted for a refund and they ignored my emails so they can keep my money.

Tommy Swiss are basically thieves for selling faulty products and then ignoring you when you try to contact them about the problem.

Be warned! Do not buy from Tommy Swiss!

Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
5 comments
Tommy Swiss
Tommy Swiss C.Tommy Swiss

Hi Ezmay, sorry to hear about this review. We don't have any orders under your name Ezmay or any requests for a refund. Could you please provide us with your order number, so we can reach out and resolve any issues you might have? Thanks :)

ezmay
ezmay

Hi, thanks for your reply. It's great to finally hear from you after my emails have been ignored by your team. I have definitely asked for a refund. I have the emails to prove it. Order #473082 - please reply here.

Tommy Swiss
Tommy Swiss C.Tommy Swiss

Hi Ezmay, thank you for your response. Our order numbers start with #1000 or #2000, or if you'd like to PM us your full name we can also try to locate your order. Look forward to resolving :)

Katie C.

Katie C.Belconnen 2617, ACT

  • Verified customer

Be aware of heavy item "delivery"

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Danielle

DanielleGreater Melbourne (Metropolitan), VIC

Looks good

published

Delivery was good but i did find it challenging to build, and had one incorrect piece in the set, but turned out alright in the end! Small enough, good size for a bedroom

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Some initial issues but end product looks good

published

Website navigation fine and very happy with the bedhead I ordered. I did however experience issues assembling the sideboard I ordered due to missing parts. When I followed this up my initial customer service experience was not positive due to the replacement parts still missing key components needed to assemble the sideboard, however happy to report that this issue has now been resolved by Tommy Swiss. While containing a lot more parts than might be expected of a flat pack construction I actually found it was very easy to assemble, fit together well with quality parts and end result looks stylish.

Kerry Brown

Kerry BrownSydney, NSW

Highly recommended Dealer. Top quality product.

published

Good quality item. Exactly what was expected. Tommy Swiss quickly sorted out delivery issues with courier. Communication between vendor and buyer was excellent. Highly recommended and I have no hesitation visiting Tommy Swiss for my next purchase..

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Clark

ClarkMetropolitan Adelaide, SA

  • Verified customer

Christmas present for my daughter. She loves it!

published

My daughter is very happy with the bed head. Good quality, stylish colour and on time delivery. Would definitely buy from this company again. Would certainly recommend to others any day.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Sadik Y.

Sadik Y.Sydney, NSW

  • Verified customer

Returning Customer

published

We as a family love the matress from Tommy Swiss. Cheap price, Top quality matress.
We even recommended to our friends and they love it.
Matress remains cool in the summer.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Vin man

Vin manSydney, NSW

  • 2 reviews

Fabulous King Bed Frame!

published

Quick delivery and excellent service. Bed frame was great value and was easy to assemble. Beautiful PU leather king bed frame at a ridiculously affordable price. Thanks for your product Jake!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Biju Philipose

Biju PhiliposeGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great customer service

published

The customer service was great. Got issues with product purchased and the team promptly reimbursed the money. Now that's a great way of dealing with customers. Good job Tommy guys.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
2 comments
Biju Philipose
Biju Philipose

Hi Could you please tell me where to post the pics? I did not post a complaint since it was very much evident from the website that I have to pack it up and ship it back to you guys with a cost. No customer would be willing to do that for a $189.00.

Tommy Swiss
Tommy Swiss C.Tommy Swiss

Review collected in partnership with Tommy Swiss

Furniture Shops

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Online shopper

Online shopperQueensland

Shockingly bad delivery and customer service - go elsewhere

published

Terrible delivery, over three weeks now and still no product. And they lie, saying they have repeatedly tried to contact me on my phone. Seriously folks, there are other companies around who will offer similar products and you won't have a headache wondering if you'll every receive your product. Go elsewhere, I promise you won't regret it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
  • Verified customer

Absolutely love our new king bed!

published

Love my gas lift bed. Easy to order & great updates re delivery. A bit overwhelming when I started to put it together but ended up not too difficult at all - beautiful material too. Lots of compliments on my gorgeous new bed!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

Puneet S.

Puneet S.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Good and solid material

published

Got the bed head and it is very nice and comfortable. Was scared at first as online material have less reputation to be good but happy to take this risk.

Product Appearance As advertised

Review collected in partnership with Tommy Swiss

fiona

fionaSydney, NSW

  • Verified customer

Very impressed.

published

Excellent bed, great value for money. Great product and service! Delivered on time, and is very good quality. Assembly well documented and easy to follow. Thrilled with final product. Thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Tommy Swiss

John

JohnSouth East Queensland, QLD

Poor customer service

published
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
2 comments
Tommy Swiss
Tommy Swiss C.Tommy Swiss
John
John
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Questions & Answers

Varinder K.

Varinder K.asked

Hi,Hi m varinder. Actually, i have paid for double bed befor 5days but i do not recieve the delivery of it till now and we need that bed urgently. My order number is 2008588.please let me know when u deliver it and i called u number of times but no reply.thanku

No answers
Stephanie G.

Stephanie G.asked

Looks like the beds a good value anyone have thoughts on entertainment units. I’m looking at the Coogee unit.

No answers
Muz

Muzasked

Can anyone shed some light on how to attach the 2 drawers for the Hannah TV Unit - There 2 screws in each drawer that appear to attach to the sliders, however there is no thread for them to screw into?

Thanks in advance.
Muz

No answers

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