Tony Bianco

Always loved this brand and purchased many shoes over the years. Just had to return another pair of pumps. Scuff marks, irregular colour....slow responses from TB. Shame. No further purchases. Will switch to better quality brands.

Wish I could give 0 stars Shoes received, with one stretched beyond wearing. Apparently, that’s what to be expected sale items…rubbish you can’t wear. The audacity! We will never sell these shoes in store..let’s whack them on sale. Disgusting quality, disgusting service. Avoid at all costs. Show details

Investment in quality at reasonable prices! – I would say that reviews are skewed to negative, as more people are likely to complain than to praise! I have been a shopper at Tony Bianco for years, and stand by their quality! It can be pricey, but you’re paying for real leather, and designer quality. (So don’t expect LV quality at Billini prices!). I always invest in their shoes as they last… Read more

me years! And their customer service is incredible, particularly when calling/email/visiting a store directly. They normally are super quick to exchange sizes (quicker than doing so by post) and I like to go in and try the styles on.

100% recommend this brand!

Bags: YES!!, Shoes: IDK? – Look I’ve never bought or worn their shoes as I’m a big girl and have wide feet so I can’t comment on their shoe quality. But I have bought their bags. I love them. They are always the perfect size for what design they are, and the quality is amazing for vegan leather. The last bag I had was the Jonas crossbody bag and I used it to death. Over 4… Read more

years it lasted, despite how horribly I treated it. It’s actually still useable and not in that bad condition just some minor flaking of the leather in areas on the strap and near the zip. I stuffed it full daily and never had issues with the zip, it still runs as smooth as day one.

I’ve just bought another two bags to add to the collection and I’m not afraid to say that TB is my absolute favourite when it comes to handbags. I wish their shoes came in wide fit but thats an industry issue not just TB.

It’s disappointing to see all these negative reviews when people have one bad experience rather than giving them a chance to fix the issue.

Good shoes, good support – I ordered online and the delivery was within the stated time. Shoes fit as expected. I've bought Tony Bianco before but now have purchased from them direct online. Happy with my decision to purchase online.

Influencer nonsense – So apparently they can decide to send you a damaged pair (like a totally broken sole) and you can either accept it for a measly discount or you have to send it back, and wait for it to return to the warehouse for a new pair to be shipped out. So shady and off-putting. I don’t understand as it is a best selling item that is restocked often, so just… Read more

send a good pair. Will not be returning as a customer. Paris Texas is worth the slight price difference.

Expect Poor Quality goods that are damaged within a couple of hours of wearing! – *** Update**** After a lot of persistence I did get an exchange on my faulty boots form Tony & Bianco customer service several weeks later. Worst Customer Service Experience: I purchased a pair of knee-high boots, and they were damaged within 1.5 hours of wearing them due to the extreme poor quality of the goods. Their response was to advise me… Read more

that the damage was due to wear and tear, be warned that this company thinks it is reasonable to sell $400 boots that cannot sustain a couple of hours of reasonable wear without damage. They refused a refund or even an attempt to repair a product that is clearly not fit for use. I will be following this up with Fair Trading - Be warned that Tony Bianco sell overpriced and poor-quality goods, I strongly recommend staying clear of this brand. The customer service experience was dismal, and I just got palmed off and the manager never bothered to respond to me directly. A 1 star is far too generous!

Terrible quality – Ordered online and received shoes with a fault. I emailed them and they never replied, even after following up. Another pair - the strap around the back of the heal stretched so much after a few wear that now they are like flip flops! Terrible quality. May as well have got the same thing for half the price. Show details

They are giving bad reputation to Australians – This company is the worst I’ve ever dealt with in my entire life. I have been scammed in the past by Chinese webpages before and this is exactly like it! I ordered from the webpage, they sent me a damage product and the costumer service [Name Removed] then starts to harass me over and over by email not to return my money back. I don’t even know… Read more

how they can have business in the USA I feel bad for all the other Australian businesses this company is affecting, I know for a fact I will never ever do business with an Australian company again. Shame on them, their business should be shut down

Never buy online. They send you used shoes – I purchased a pair of sandals in Sydney, they didn't have my size so they ordered them from the South Yarra store to be delivered to my home. The shoes that arrived were scuffed on the sole and the right shoe was from the store shelf and stretched. I contacted TB and was told I had to return them to a store for a refund, which I did. A store in… Read more

Sydney then put the pair I returned, into their stock to re-sell. I purchased another pair online of the same sandal online thinking they would be a new pair. A week later I received the new pair from the Broadbeach store and they were the same as the first pair scuffed on the sole and the right shoe was from the store shelf and stretched. I contacted TB and the final email I have from the customer service agent says that I can return them and quoted from the email response "The soles of the shoes will just get dirty once worn anyway," . Not a happy customer as I used to like their shoes. Their brand has definitely gone downhill. It's not very good business practice when their policy is to send online customers shoes that have been worn in store and off the stores retail shelf. As the Australian Competition & Consumer Commission states "Online businesses have the same responsibilities to consumers as physical businesses." This does not seem to be the case with TB as I have found out.

Got laughed at by sales ssistants – Just got laughed at behind my back at their Chadstone store for the sneakers I was wearing. Super unprofessional, I will not be returning. Show details

As comfortable as a $10 Kmart shoes – First purchased with Tony Bianco and completely disappointed!! We pay premium price for a shoe that is as comfortable as a $10 Kmart shoe. No padding on the sole whatsoever, after one use my feet are so sore! Given the price I do not recommend!!!

Made my self-isolation all worth it! – Tried to buy a pair of sandals for my partner for Christmas this year. Bought the wrong size and colour, contacted the customer service team to see if I could get the correct pair sent before Christmas and they were more than helpful. Offered a full refund for the other pair even though they were on a final sale. Special mention to Jessica who dealt with my case and was extremely helpful.

The Customer service is poor and disappointing – I bought a pair of shoes online during lockdown. The shoes have fault and I could not wear them. The customer service (someone called Georgia W) would not help me to swap the shoes, and asked me to wait until the shops open and bring the shoes to the shops. I had to wait for a few months of whole lockdown period while I could not wear the shoes… Read more

in a right season. Finally The staff in the shop agreed to change the shoes for me but charged the difference as the shoes were not on sale anymore. The Most surprising thing is that they tried to sale the faulty shoes I returned to others when I visited the shop next time!

Will never purchase from TB again !! – I am very disappointed with their service. I have ordered from them 3 times and on EACH occasion they have messed up my order. The first time, clearly didn’t pick one of my orders and blamed it on Australia post. Second and third time I ordered a pair of shoes… checked out and paid only to be told a week later it’s out of stock! Simply not good… Read more

enough. A $20 dollar voucher when I spend over $80 is not good enough!

It doesn’t matter that you create cute shoes your service is absolutely trash. I will not order from your company again.

Gammon – I spent $199 to buy the Dustin black wax boots online and the company description the boots made from leather, but they are cheating that isn't and strongly smelly gum odor and uncomfortable boots, very bad quality.  Show details

Gorgeous design. Weak quality – Andrew Cross Body Bag - For the price, I do not recommend. The first bag I recieved, the strap was broken; the second bag's strap broke within a month. Unfortunately, outside of the return period.  Show details

The poorest quality ever – I have ordered online two shoes and I tried one of them for a dinner party in restaurant. I have my heels even from 5 years ago and still can use them with my different dresses. But this one I can’t use it anymore as it’s ripped... I contact with customer service and they said sorry. The quality of the shoes is very bad... the looks are good but just one time useable...  Show details

Just a drop shipping company – I haven’t see a bad quality like that. If I could put 0 star I will. Any products are from AliExpress and they sales their shoes to $200, really ? That’s a joke ! Show details

VERY UNHAPPY – Rigid policies, slow customer service response. Inflexibility to exchange sizes, now stuck with a pair of shoes that don't fit. Buy shoes from a supplier that appreciates your business and steer clear of TB!

Tony Bianco sent me used, faulty, cheap shoes – This is probably the worst company I've ever dealt with, absolutely STAY AWAY! I've ordered 2 pairs of shoes with Tony Bianco, and they sent me pre-worn, damaged, faulty shoes. Both of the shoes had deep wrinkle and damage and torn lining inside. I emailed them about the problem and told them it was poor quality, and they refused to do anything… Read more

about it. I sent pictures and clearly explained that I would just like a replacement or by the least a credit. The team member basically told me there's nothing they will do and that I can gladly go to the ACCC.

Disgusting behaviour, disgusting shoes, disgusting company. Stay far away.

Tony bianco conor boot – Bought at David Joned on sale. Should have known something was wrong!!! My feet cannot go into the boot!!! No stretch around the sided. I cannot add a review on the website. Sure this would have been mentioned if they had this option. Show details

The worst – I bought on sale a pair of shoes... now ... they are like a sock shoe I get it...but first time I wore them...tonight... both off my four immediately... you can’t walk in them without stopping to put them back on!!! They were on sale thank god...I only paid 20 dollars not 150!! The WORST shoes I have ever bought Show details

Faulty? – I bought a pair of Paisley Black Trieste flat form sandals from TB online. For $170, I was expecting mid range quality. The back foot strap fell off on the second wear, and the soles of both were already deteriorating. TB's examples of normal wear and tear caused by the owner include straps falling off, but I'm pretty sure shoes are not meant to break less than a week after purchase and after only being worn twice. Show details

FAULTY! – Bought the new faythe kid heels in Blue. First time I wore them to dinner, I came home to realise that both heels were damaged, the leather had completely come off & some of the stitches were also starting to come off. I emailed & asked for an exchange or to fix it and they said to me that it was my fault and they fully stopped replying back to me. I am so DISAPPOINTED as TB used to be one of my favourite brands but never again ! Show details

Amazing styles, super uncomfortable – I love going into Tony Bianco, their customer service is always friendly and inviting and the brand always offers amazing styles at decent prices. However, their shoes are simply not suited to everybody's foot type. I personally find a lot of their shoes quite narrow with minimum cushioning. If I do purchase a pair of their heels, I usually have… Read more

to purchase stick on gel pads, yet, sometimes even they are not enough. It's just annoying because I love their shoes and their popular amongst my friends and many young people. My feet are quite wide at the font, yet quite bony and I have a large arch, and their shoes just simply aren't doing it for me. The thing is, I would just say it's my feet, but I haven't really had much issue with other brands such as Wittner or Jo Mercer. Overall, I believe that Tony Bianco is a good brand however, they just need to work on designing shoes that offer both comfort, style, and quality.

The worst customer experience ever!!! Will not buy again! Sent wrong item and had to wait 3 weeks for a refund. Show details

For the price really poor quality – Really poor quality and no support. The ball of my feet hurt. For the premium price the shoe is so disappointing. Show details