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Top Removals

Top Removals

 Verified
Top Removals
4.6

264 reviews

Positive vs Negative
91%9%
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Rates and Fees
4.5
Job Satisfaction ?
4.7
Timeliness
4.7
5 Louis O.  · Great experience with my move today with Top Removals, Baptiste & Baptiste were absolute legends
5 Mollie  · Fantastic service – Great service, friendly, polite and sufficient! The guys where very attentive with my requests, Highly recommended, thanks again so much.
5 Leila  · Silver and Mateo, best removalists ever! – Reliable, friendly, efficient, punctual, honest, best removalists I've ever had
5 Ben W.  · Gold for Silver! – Daniel and Silver were amazing! Completely professional. Very efficient and very careful! Highly recommend Top Removals!!!
5 Nat  · Would recommend – Edwin and Silver did a good job helping me move my 1 bedroom apartment. Nice and easy
5 Nathan  · Effortless – Dom, Silver and Tez were brilliant and would recommend them to anyone.
Bailey De Souza
Bailey De SouzaNSW
  Sydney

Silver and Wassim were excellent. They arrived on time, came well prepared, and worked efficiently to get the job done quickly. They stayed positive throughout and even had a laugh along the way. I’d highly recommend them to anyone looking for a fast and reliable moving company, and I’ll definitely be referring them to friends.

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phil s.
phil s.2 posts
  Verified Sydney

Booking was seamless, price was great, silver and wassim arrived early and immediately got to work, silver showed great leadership and wassim worked tirelessly, no time wasting whatsoever, my work takes me all around Australia and I have moved 9 times in the last 14 years, this move was by far the most efficient and it was a pleasure to work with these two moving professionals, highly recommended.

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Fred L.
Fred L.VIC2 posts
  Melbourne

I recently used Top Removal again and had another great experience. Huge thanks to Baptiste and Kyle for their hard work moving my furniture and plants into my new home. They were very professional, worked really well as a team, and got the job done quickly and efficiently. The truck was awesome — nice and big, everything fit in one load which… Read more

made the move even smoother.

This is my second time using their service, and both times have been excellent. Highly recommended!

Reviews with attachments

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Melba G.
Melba G.VIC
  Verified Melbourne

Avoid Top Removals – Avoid Top Removals if you value your furniture and personal belongings. I had an awful experience with this company and cannot recommend them to anyone. I was quoted a maximum of 4 hours for my move, especially as it was only 3 minutes away, but I ended up having to pay for 5 hours, even after they initially tried to charge me for 6.5 hours.… Read more

Despite my efforts to resolve this, I was ignored multiple times and only contacted to demand an extra $250 to ‘investigate’ my claim, even though I provided photos of the damage and informed the removalists directly, who also took photos themselves.

On top of this, my furniture was damaged due to careless handling, and my books were ruined after being exposed to rain. The removalists were friendly, but they clearly were not trained to handle items properly. Ropes were placed directly on the furniture, causing scratches, and no protective covers were used. I paid a premium price for what should have been a professional service, but instead, I had the worst moving experience I have ever had.

Save yourself the headache and choose another company. Proceed with caution.

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Sarah
SarahVIC
  Verified Melbourne

Awful service with free fridge damage – Showed up 5 hours late, moved very slowly and dented my brand new fridge in multiple places. Offered me a ‘gesture of goodwill’ of $100 or wanted me to pay $250 to have it fixed. Don’t recommend - literally use anyone else. Not much else could have gone wrong

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Christine L.
Christine L.
  Verified Sydney

Couldnt be happier – Choosing an unknown company from online was a worry for me, but probably due to the persistence of Bailey in the office, I chose Top Removals. They phoned ahead and advised me of the 20 minute delay arriving but my heart sank when two young men arrived in an unmarked, well used truck. Appearances couldn’t have been more misleading. Both James and… Read more

Alari were polite, courteous, very attentive to any concerns or questions that I had. They got about the job efficiently and with care. Our move was an emotional one as it often is, especially when you get older, but things just quietly happened with no fuss either end of the move. Whitegoods were reconnected where possible. The only negative was thot I had not been informed they couldn’t take mowers, or the like that used fuel, or the BBQ gas bottle. By the way they were one of tge cheapest quotes.

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Oleg Z.
Oleg Z.VIC
  Verified Melbourne

The guys arrived on time and were really efficient – We had a pleasure moving with José & Nathan, The guys arrived on time and were super efficient. We've moved from an apartment to a townhouse, and they've made the move much easier (as much as it can be, especially during this time) Will hire them again and I definitely recommend their services.

In-depth reviews

MCT
MCTVIC2 posts
  Verified Melbourne

Facts My first move as a 4.5/5 experience. The second one is 1/5. I am writing this post because in Google reviews - there are no negative reviews which tells me that they maybe deleting them… check product review for real reviews. They are mixed -depending on who you they send. Facts: In July 2014 I purchased a New Bosch washing machine. Moved… Read more

May 2025. Had to replace Washing machine because when Top removals “kindly” installed it- they left the moving brackets on the back. When I used the machine for the first time after the move, it sounded like the machine nearly “ exploded” . When I initially advised them they said Their guys did not place the moving parts on!

The question is why wouldn’t they ? Is this not a part of good, quality removal service. I certainly don’t know how to do place moving arms on. I handed them the parts.

When I sent them (1) my original purchase invoice dated July 2024 (2) the photo of moving arms on the machine which the repair washing machine technician I engaged later - had to remove. (2)the bill from an appliance repair technician who advised the washing machine drum had been damaged due to the moving arms having been left on by Top removals- their response was “As per our T & C’s Our guys are not plumbers so it’s on you- the customer” I did two moves with them, the first one went very well, the second one, I had to purchase a new washing machine. I Do not recommend them. Accidents happen. That’s what insurance is for. Do not use them- their attitude was sad and disappointing. Do use them, your appliances are at risk and they will install your items- yet accept no liability. Sad. They will reply to this review and say I waited a couple of months to advise them. This is not true. I advised them as soon as the appliance company sent me an invoice - Aprox two weeks. They denied responsibility so I sent them a second email two weeks later. Your choice - your risk to use this company. The day the sent me their final e-mail in July saying it wasn’t their responsibility - I had to purchase a new machine at my own cost.

I am doing this review so that Top removals do not say they will install appliances and then if they don’t work - say it’s not their fault. All other aspects of the move went well. Furthermore in regards to my experience with the second move - I would recommend they place an experienced Removalists with a bit so experienced Removalists.

George Fotopoulos
George FotopoulosVIC2 posts
  Verified Melbourne

**Exceptional Service from Start to Finish!** ‘Daniel Boys’ – ⭐️⭐️⭐️⭐️⭐️ **Exceptional Service from Start to Finish!** ‘Daniel Boys’ I recently used Top Removals for my move, and I couldn’t be more impressed. From the moment I reached out for a quote to the final piece of furniture being placed in my new home, everything was handled with professionalism and care. The team was incredibly efficient,… Read more

punctual, and respectful of my belongings. They took extra care to ensure that nothing was damaged, and they worked quickly without cutting corners. Their attention to detail really stood out, making a typically stressful process feel seamless and stress-free.

Communication was clear throughout, and the staff were friendly and approachable, always ready to accommodate my requests. I was especially impressed with how they navigated tight spaces and tricky staircases with ease.

If you're looking for a removal company that combines expertise, reliability, and excellent customer service, look no further than Top Removals. I highly recommend them and would definitely use them again for any future moves!

Jackie R.
Jackie R.2 posts
  Verified Sydney

Outstanding service! – We used Top Removals services for the second time this past Monday, 18th March (first in 2021 and we were so impressed that we had to go with them again!) It's quite hard to put in to words our experience with them other than to say they were outstanding. We were moving from Hornsby to Nowra - 2.5 hours away, so they were in for a long and tough… Read more

day but nothing was too much effort for Aiden and Silver. Our removalists were meant to arrive at 8am but were running late - this wasn't a problem for us as they communicated that this would be the case so we weren't concerned. Once they arrived Silver did a quick assessment of our place and determined that we would not need the two trucks that we were originally quoted, only one. He was right! We were impressed with his experience and knowledge that he could make that assessment so quickly. They were so efficient with their packing that there was even extra room in the truck. Aiden and Silver - we can't thank you enough for taking an enormous amount of pressure and stress out of our move. You were friendly, extremely professional and handled all of our belongings with care. Despite having to trek up three flights of stairs to carry all of our furniture out of a three bedroom place, not once did we hear you complain or even seem to tire. We hope that we don't have to move again, but if we do, we certainly will choose Top Removals. In the meantime, we will be sure to recommend this service to everyone we know! Thank you again!

Positive reviews

Matt T
Matt TNSW
  Sydney

Very efficient, excellent service from Silver and team. 3 bedroom apartment with a lot of furniture and boxes, but they did it fast and secured everything, packing away very tight in the truck. Unloaded into the new place even faster and they even offered to assemble some of our furniture. Didn’t try and hassle for anything like heavy items, very… Read more

honest, hard-working, and overall best movers I’ve ever worked with. Would absolutely reccommend and want to use them again next time I move without a doubt.

RHIANNON
RHIANNONNSW
  Sydney

We couldn’t be happier with Top Removals. Nothing was too difficult for Silver and Edwin, they took the stairs and the heat in their stride with a smile on their face. They were bang on time, super speedy, careful with our stuff, and just all round nice guys. Definitely highly recommended!

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Ayon B.
Ayon B.
  Sydney

Thank you Silver and Rasmus! They seamlessly helped us move houses and was so deeply impressed by their professionalism and especially their warm personality’s - really helped the move go so smoothly! I would also like to add that our new home is in an awkward location and they managed to navigate this effortlessly! They will be the no.1 guys to call for all our future moves! Thanks again will see you both in about a year haha !

Negative reviews

Sam
SamVIC
  Melbourne

The worst company ever seen. It was the worst from the beginning to the end with too much cost for me. They broke furniture and the bottom of the aluminium door which is also confirmed and seen by removalist guys at that time, but no good action so far. They asked me to send all these by email, and after sending a few email, and no response,… Read more

finally got response with some law and guidelines they had. Very unprofessional wrapping, unprofessional staff, and most furnitures unprotected and left on the ground and made lots of trouble for us to clean the mess that they did. Removalists too slow, most of the time in the back of truck and talking each other, and took too much time of over 10 hours for a small 3 bedroom house removals for a short distance of less than 15 minutes. Another worst part was paying double compared to other quotes I had from other companies.

Sofia19
Sofia19VIC48 posts
  Verified Melbourne

Do not use. I had a dreadful experience with Top Removals and would strongly urge others to steer clear. What should have been a straightforward move – a small townhouse just 2km away – turned into an exhausting 10+ hour ordeal. Despite having three men on the job and a 12 T truck, the process was painfully slow and completely inefficient. There… Read more

were also significant language barriers, which made communication difficult and led to repeated confusion and mistakes throughout the day.

To make matters worse, several items went missing, including important cords and accessories. When I raised this with the team, no one followed up or took responsibility – I had to chase them myself to even have the issue acknowledged. Still, no apology or genuine concern was ever shown.

I also paid extra for their unpacking service, which was an utter waste of money. The two people who arrived were clearly uninterested – they threw items randomly into cupboards and drawers and left within a short time, with no care or attention to detail.

To top it off, I was given conflicting and misleading information about box removal. I was told it would be included, only to find out later that it wasn’t. Again, no one apologised or made any effort to resolve the issue.

The whole experience was chaotic, overpriced, and completely unprofessional. Top Removals market themselves well, but don’t deliver on even the basics. I would never use them again – and I strongly advise others to go elsewhere.

Danilo N.
Danilo N.NSW
  Sydney

Extremely disappointing experience. We recently hired this company for a simple one-bedroom move from Arncliffe to Wolli Creek (2-minute drive between apartments), and it was one of the most frustrating and unprofessional services we’ve ever dealt with. Despite giving clear instructions (both in writing and on the day) to only move large items,… Read more

the movers ignored this completely and unnecessarily took many small items — causing delays and extra charges. Even worse, they moved at a noticeably slow pace, took frequent visible breaks, and one of them was even seen taking selfies during the job.

We were told midway through the move that only 45 mins to 1 hour remained, yet the job dragged on for another two hours, bringing the total to an absurd 6 hours — for a job that previously took 3 hours with more items. We also noted that one mover admitted he had “never completed a move in 3 hours” — which really makes you question their advertised time estimates.

On top of the poor service, our freezer door was left with a large dent, and the walls of the apartment were scratched during the move. The movers were dismissive when we raised concerns and made inappropriate comments instead of offering a solution.

We were ultimately pressured into paying the full invoice on the spot, despite the job not being completed with any urgency or respect for our time or belongings. We’ve since lodged a formal complaint and requested a fair refund, but if it’s not resolved, we’ll be escalating to the Ombudsman and Consumer Affairs.

Avoid this company if you value your time, your belongings, and professional service. We absolutely would not recommend them.

Recent reviews

Michael M.
Michael M.NSW
  Sydney

Silver, Ali, and Baptiste helped me move on Sunday 2 August 2025 in heavy rain, and they were fantastic! They were punctual, polite, and very respectful. When we started, Silver was super careful with my things and great to chat with, while Ali and Baptiste did an excellent job loading the truck efficiently. They later switched roles seamlessly.… Read more

Despite the weather, they finished quicker than I expected. Really professional and reliable – I’d strongly recommend them!

Jad
JadNSW
  Sydney

Silver & Baptiste were amazing and very professional. Work was efficient and safe and we have no complaints. Would highly recommend them The move was a 2 bedroom apartment including fridge, washing machine, couches, wardrobes.

glen b.
glen b.NSW
  Sydney

Used top removals for a second time and got a fantastic service again. Ali and Silver were punctual, quick, professional, gentlemen and even went above and beyond, helping to sort out some logistics in the new unit with the washing machine. Also received a 5% loyalty discount. Got with Top Removals, you’ll be pleased you did!

Jennifer
Jennifer
  Melbourne

Top Removals are excellent in service reliability and price.We have used them twice to move and both times have had excellent teams this time it was Frenchmen Benjamin and Arthur couldn’t have asked for two better guys,polite, went out of their way to accommodate and were so careful in wrapping,carrying and stacking furniture in truck. Highly recommended Top Removals and will use them again with future moves.

Angelica F.
Angelica F.
  Sydney

We recently moved from Wollongong to Sydney with a lot of stuff, and once again, we chose Top Removals — our third time using them — and they continue to be absolutely exceptional. This time, Silver, Matheo, and Baptist looked after us, and they were incredible. So fast, so professional, and they somehow carried the heaviest items like they… Read more

weighed nothing! They treated our fragile belongings with real care and clearly knew exactly how to approach the move strategically — we didn’t have to worry about a thing.

What’s usually a stressful, exhausting day was smooth, efficient, and they were so kind and happy which makes all the difference. Thank you so much, team! We'll always go with Top Removals and couldn’t recommend them highly enough.

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Lesley
Lesley2 posts
  Verified Melbourne

The company took ten hours to move me one and a half blocks. They packed all my items five days before and yet they brought a truck that was too small. It had to be moved in two shifts. The movers seemed totally inexperienced. Took four hours to load one bed, one table, six chairs, one couch, two sideboards and 30 boxes. Took six hours to unload… Read more

in between constant cigarette breaks. Broke a valuable lamp. Even went to wrong address! It was the worst experience I’ve had in moving. My partners load ( similar size but different company) was unloaded two days later in ninety minutes. Company does not reply to calls or emails and has disabled Gooogle reviews. Be very, very wary about this company. I hate writing bad reviews and the staff who packed were professional but the move was terrible and follow up service very, very disappointing.

Louise M.
Louise M.
  Melbourne

Baptiste and Baris arrived this morning to pack up my apartment prior to moving. They did a fabulous job and were a pleasure to have in my home. Everything was carefully wrapped and professionally packed with great care. I would highly recommend them.

Tiffany A.
Tiffany A.
  Sydney

We used top removals to move from the inner west down to the Sutherland shire and I could not have asked for a better experience. We had Silver, Baptiste and Salim and they were all super efficient yet careful with all our items. They smashed out the job. I would 100% recommend to anyone who needs to move. Thanks soo much!

Dan G.
Dan G.NSW
  Sydney

Outstanding removalists, they aren’t called Top Removals for no reason!! Team members Sam, Edwin and Silver were absolutely perfect, no fault whatsoever. The team helped us move all furniture from a single level home into a new location, with large tables, beds, cabinets etc. No damage was done whatsoever and they took ultimate care in all… Read more

furniture and appliances, ensuring nothing would crack or break. I would highly recommend Top Removals Sydney to any person or company in need of the best and most caring removalists. Amazing work team!!!

Ellenor
EllenorNSW
  Verified Sydney

I moved yesterday with Silver and Ali. This is the second time I've used Top Removals to move homes - they are amazing and are such hard workers! Ali and Silver we're efficient, friendly and professional. They communicated well and made sure the day went smoothly. I would highly recommend Top Removals to anyone looking for anyone moving homes :)

Hugh W.
Hugh W.
  Verified Sydney

Great experience – Hugo and Daniel came yesterday to pack everything up, and today Hugo and Leandro moved it all for me. Both days were excellent - they were fast, paid attention to the details and made sure anything fragile or important was well looked after. It was a fully furnished 2 bedroom apartment with outdoor furniture that they moved across the inner west. 10/10 will use again Show details

Stephen
StephenNSW
  Verified Sydney

Professional, reliable, efficient – A great, professional company that prides itself on customer satisfaction. Silver, Hugo and Yanis were an excellent team and I would use them again.

Edson S.
Edson S.NSW
  Verified Sydney

I strongly recommend it – I used Top Removal for my move recently, and they were awesome! Specially Silver one of the crew member, The team showed up on time, worked super efficiently, and handled all my stuff with care. Everything arrived in perfect condition, which was such a relief. They were also really friendly and made the whole moving process way less stressful. If… Read more

you’re looking for a reliable and affordable removal company, I’d definitely recommend Top Removal. Thanks for the great service!

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