TopBuy.com.au

Where is it – Bought a cat bed through Groupon on 25/5/2019 Order Number 33XJK00450701000935108 by UBI Post. Nothing seen or heard since, no cat bed and of course no reply from Groupon. Was it ever sent. Regards Terry.

Wheres my order – ^Thank you for your order (#1200-081724-542944), placed on 18 April 2020. Now 25th May! Item not received Will not buy from you again...no communication Item arrived in Australia at end of april according to tracking and 5he n returned to china. Groupon who it was purchased through no help either?

Waited soo long for my order – Never ever buying from this place again it takes so long i should have read the reviews before placing my order. Have now been waiting 1 month now and still hasn't arrived in the warehouse.

Purchased 2 pairs of chuck taylors with no issues – Have brought 2 pairs of chucks with no issues, Quick delivery time. Was sceptical at first but when sale was for chucks that were $39 couldnt help but take the risk. Authentic chucks with no issues so far.

Great service – My purchase was made by the online store with the overall process simple and easy to action. I don't normally purchase items online but this is so easy and the prices are so cheap you would be silly not to.

Fantastic range, amazing service, awesome site – I have made many online purchases and am always satisfied with the product quality, price and service. The products arrive in a reasonable time. The returns process is simple and customer service is always friendly and helpful.

Where is my order? – I ordered a mobile phone over $1000+ so you can imagine my concern when my order still hasn't arrived it said was due 18-20th January and I'm still waiting Order Number: 30760521

Where is my order? Who can I contact? – I ordered on the 4th of jan 2020. It’s now the 22nd of Jan and my orders aren’t even in stock yet. However it did say delivery between the 18th and 23rd. What is going on? Don’t even have a contact number? My order is #30722075 Very very disappointing Teresa

No Stars – No confirmation of order was received. Paypal payment debited to my bank account went to a company named Ozsale Pty Ltd. When I contacted Ozsale Pty Ltd they said that they could not give me any information about my order and instructed that I would have to contact TopBuy about my order. I checked the ASIC register and found that Ozsale Pty Ltd… Read more

is the registered proprietor of TopBuy.com.au.

No satisfactory response from Paypal dispute resolution service.

Next step. Fraud Squad, Police NSW.

Disgusted my children are let down at xmas – Absolutely disgusted that my children will go without their main gift each from Santa this year... how disgusting to advertise something to be delivered in a time frame and its not then to get ignored in the contact forum no phone number to call and when they do reply its generic.. Im gutted as my husband and I are not well off with money and… Read more

buying 4 iPhones room saving for!! Disgusted with the lack of customer service and with the let down on whats advertised in black and white!! Shame on you for ruining Christmas for so many!! Order number 30640135

No contact leaving customers without their purchases for CHRISTMAS – ORDER NUMBER :30645497 There is NO contact number for this company that clearly showing on this thread that they are letting down all their customers ! I have gotten 1 unhelpful response from topbuy since the 16th of December ! I bought Christmas gifts and not until AFTER I PAY DO I FIND OUT THAT MY ORDER WILL NOT BE ARRIVING ON CHRISTMAS ! This… Read more

was my daughters Christmas presents and trying to gain a refund or to try work out some sort of express post which Im happy to pay , I have been left in the dark with not a single response. Absolute disgusting customer service.

Order never received! Order 30539544 – Order 30539544 made 29-Nov-2019. Three products have not been received. I have sent messages in the online contact us form. Online status is frozen on step "Stock Arrived" 15th Dec. There is no phone number to contact TopBuy. Please urgently reply, presents are for Christmas.

Shocking!!! – I have paid my order yet I have had no response with a confirmation email of my order let alone an order number to provide! How is this possible! Total scam??!!! How disappointing as I thought I was being prepared for Xmas and now I am stuck with running after my money that I have no idea has gone!

Not good – Terrible customer service, I do not recommend as you will get no confirmation emails or if you cancel your order no refund, as Ive cancelled a order and Im yet to get a email telling me when my funds will return my account.

Ordered an as New iPhone XS. I received a phone that barely works – I ordered an iPhone XS from TopBuy. It was advertised as new. Tho It wouldnt charge properly and the ear speaker does not work properly. I started a return request but they have been giving me the run around and no one has helped me.

Bad service – Terrible company failed to ship by specified date, doesnt reply to emails, never Answers the phone. I wouldnt recommend EVER - no updates was for shipment was given at all. 0

Crap company with zero understanding of customer service – Crap company with zero understanding of customer service. Ordered shoes which were supposed to be delivered on a certain day, received an email the same day saying would not be delivered till later. My first time ordering from them and my last. Scam, crap company. Be careful. they have your money.

Worried this is a scam – I ordered the items - once I filled out details and order completely disappeared. No confirmation email about the order. I think this is a scam. Should have read the reviews first.

Poor communication and order status – I made my order for first time and its my son"s birthday dress after reading the reviews i have little bit concerned if the item will be delivered on time or not i usually order from main manufacturer and always delivers before delivery date which is commendable ! Am also concern about the shoe quality if it fake or orignail! My item is meant to… Read more

be dispatched on May 2 but still showing stock arrived. I just hope i don't have terrible experience with is company.

May 16th 2019 Update: Never order from them they are terrible No star

My order Estimated Dispatch was 05 May but up till now still showing Stock arrived.. I if you don,t want regret never order from them. They are terrible!Shameful company. Buying from them is horrible

return customer trying again – Lots of negative feedback i read, so sorry i have to say i just order some items when i got to check out the julique jumped from 20dollars to 35 dollars so i cancelled can buy it at the Local Chemist for the larger price. so why would i pay for shipping from you guys. Hope i received all the other items ok.

Never use TopBuy or Fastway Couriers – I agree with the many who have posted here about unsubscribe not working. I have tried many times to unsubscribe and have noted by these reviews that the unsubscribe button has not worked for over 12 months. As far as contacting them privately, they have so many items on their site that you cannot get to the contact button at the bottom of the… Read more

page. I will block their site from my email and report them to the ACCC. My experience was not a happy experience. I did not receive an email for the items that I purchased so couldn't remember who they were purchased from, I will say they were delivered using a courier called Fastway. I needed a tracking number to track this parcel and because I didn't have the email with the purchase I couldn't track it. Fastway cannot track parcels through your name, they also use an overseas call centre who can be quite rude. One person hung up on me and when I called again and asked for the supervisor, he refused to talk to me. I did eventually get the parcel. Would not use TopBuy or Fastway again.

Marketing Scam – This is a marketing scam company. Once they have your email address, you can't get rid of them. Unsubscribe does not work ! Avoid at all cost !!

Do not buy iPhones from them! – Three years ago I purchased allegedly a brand new iPhone 6 plus for $1100 from this company online. I have a transaction record from PayPal showing that the iPhone 'was never locked'. This year in July I got suddenly locked out by the Find iPhone program. Apparently there was a previous owner (I learnt that investigating a serial number on the… Read more

Apple website as my iPhone had been purchased abroad). I suspect that this is a scam online as the original owners of iPhones lock them to their iCloud accounts and after a certain time report them as stolen claiming money from their insurance. My advice to anyone who thinks they can get a really good deal buying an iPhone from this company is: 'Stay away, you will get ripped off!

CUSTOMER CARE NOT EXISTING – Ordered 2 shirts.They cancelled one :out of stock.Reimbursed me after 6 weeks and three emails .The other shirt was too big.I received RT number :Their recommended courier was not available.Did send it by Aus.post according to new instructions.Still no refund after 2 months.(according to topbuy:did not receive it).Will never do any business with them.Shocking!

POOR PACKING – I purchased cotton slacks for a very good price and they arrived within the advised time frame. My only complaint was with the packing of the goods. They weren't folded and put in the delivery packet but just screwed up as much as possible and shoved in the packet. They couldn't have been more crumpled if you tried. I appreciate the goods were very cheap but how hard is it just to fold the goods before sending.

Liers at customer RT support – I purchased a product which ended up oversize. I made a return request that got accepted with a RT number on 9th which was a Friday. I was going to send the product back on Monday 12th but I received a email from a Muslim named Nish Hamzan, saying they can not refund me because the item has been used. In fact I did not use the item but just opened… Read more

it to find out it was oversize.

How can they decide if the item was used without looking at the item when I have not posted it to them yet?

I will destroy the items myself and chuck in the bin.

Dont expect any refunds from Top Buy and I will never do any business with them anymore. Be careful everyone.

They will never leave you alone... SpamSpamSpam – Slow shipping but ok prices and the spam emails never stop after unsubscribing. No matter how many times you unsubscribe they just resubscribe you.

Lack Of Customer Service – Order placed on 24/1/18, with a quoted supply date of 7/2/18, and a despatch advice received showing goods sent on 27/1/18. The link for the tracking brings up no information and you get no response to email requests for information.

Can not find out where my order is- processed but not shipped!!! – Can not find out where my order is- processed but not shipped!!! I have paid for it, even though they said it would not me charged until shipped- NO ONE can get me a tracking number- I keep getting the same response- researching the issue. This WAS a Christmas present!!! They should not send an email and tell you that you can get a tracking… Read more

number on request- I have been requesting for over a week because the product has not arrived, they cant even tell me its shipped, just daily they are researching the problem- ERRRRRRRR!!!!!!!