Never use TopBuy or Fastway Couriers
I agree with the many who have posted here about unsubscribe not working. I have tried many times to unsubscribe and have noted by these reviews that the unsubscribe button has not worked for over 12 months. As far as contacting them privately, they have so many items on their site that you cannot get to the contact button at the bottom of the page. I will block their site from my email and report them to the ACCC. My experience was not a happy experience. I did not receive an email for the items that I purchased so couldn't remember who they were purchased from, I will say they were delivered using a courier called Fastway. I needed a tracking number to track this parcel and because I didn't have the email with the purchase I couldn't track it. Fastway cannot track parcels through your name, they also use an overseas call centre who can be quite rude. One person hung up on me and when I called again and asked for the supervisor, he refused to talk to me. I did eventually get the parcel. Would not use TopBuy or Fastway again.
This is a marketing scam company. Once they have your email address, you can't get rid of them. Unsubscribe does not work ! Avoid at all cost !!
Purchased 2 pairs of chuck taylors with no issues
Have brought 2 pairs of chucks with no issues, Quick delivery time. Was sceptical at first but when sale was for chucks that were $39 couldnt help but take the risk. Authentic chucks with no issues so far.
Do not buy iPhones from them!
Three years ago I purchased allegedly a brand new iPhone 6 plus for $1100 from this company online. I have a transaction record from PayPal showing that the iPhone 'was never locked'. This year in July I got suddenly locked out by the Find iPhone program. Apparently there was a previous owner (I learnt that investigating a serial number on the Apple website as my iPhone had been purchased abroad). I suspect that this is a scam online as the original owners of iPhones lock them to their iCloud accounts and after a certain time report them as stolen claiming money from their insurance. My advice to anyone who thinks they can get a really good deal buying an iPhone from this company is: 'Stay away, you will get ripped off!
CUSTOMER CARE NOT EXISTING.
Ordered 2 shirts.They cancelled one :out of stock.Reimbursed me after 6 weeks and three emails .The other shirt was too big.I received RT number :Their recommended courier was not available.Did send it by Aus.post according to new instructions.Still no refund after 2 months.(according to topbuy:did not receive it).Will never do any business with them.Shocking!
I purchased cotton slacks for a very good price and they arrived within the advised time frame. My only complaint was with the packing of the goods. They weren't folded and put in the delivery packet but just screwed up as much as possible and shoved in the packet. They couldn't have been more crumpled if you tried. I appreciate the goods were very cheap but how hard is it just to fold the goods before sending.
Liers at customer RT support
I purchased a product which ended up oversize. I made a return request that got accepted with a RT number on 9th which was a Friday. I was going to send the product back on Monday 12th but I received a email from a Muslim named Nish Hamzan, saying they can not refund me because the item has been used. In fact I did not use the item but just opened it to find out it was oversize.
How can they decide if the item was used without looking at the item when I have not posted it to them yet?
I will destroy the items myself and chuck in the bin.
Dont expect any refunds from Top Buy and I will never do any business with them anymore. Be careful everyone.
They will never leave you alone... SpamSpamSpam
Slow shipping but ok prices and the spam emails never stop after unsubscribing. No matter how many times you unsubscribe they just resubscribe you.
Lack Of Customer Service
Order placed on 24/1/18, with a quoted supply date of 7/2/18, and a despatch advice received showing goods sent on 27/1/18.
The link for the tracking brings up no information and you get no response to email requests for information.
Can not find out where my order is- processed but not shipped!!!
Can not find out where my order is- processed but not shipped!!! I have paid for it, even though they said it would not me charged until shipped- NO ONE can get me a tracking number- I keep getting the same response- researching the issue. This WAS a Christmas present!!! They should not send an email and tell you that you can get a tracking number on request- I have been requesting for over a week because the product has not arrived, they cant even tell me its shipped, just daily they are researching the problem- ERRRRRRRR!!!!!!!
Appalling service - ordered in November with promised delivery between 2nd and 9th December. Still not received by 20 December. Will not answer emails and have requested refund 3 times with no response. They took my money, watch out everyone.
Ordered 10 days ago and product has not even shipped!
I ordered my product 10 days ago and thought I would have it in time for Christmas. Now it hasn't even shipped yet and no communication from them why it's late or if I will even get it! No response from them at all to my emails. This is a horrible company. Do they think people have money laying around to go replace kids Christmas presents that they don't ship? This was my sons major gift. Hopefully I get a refund before Christmas so I can replace his gift!
Worst service online ever, this is the 3rd time my order has not arrived, after waiting 1 month, tracking not working they have not supplied! Unacceptable, shall not be ordering again from them again.
Order not received
Purchased items early November and still not received. Made 2 attempts at emailing them - not reply. But they have taken my money already! At 7/12/17 - have just been notified that they could not fulfill my order and money would be reimbursed. This is not good enough as should have been notified sooner. They would have been presents. If I could give Top Buy a minus figure for rating I would. You need to pick up your game.
My order never arrived!
Made a purchase online for a Christmas Tree skirt. It has been saying dispatched for weeks with no working tracking number.
Have tried to contact them multiple times but no response given.
I wouldn't be ordering from this company again.
WORST WEBSITE TO PURCHASE FROM EVER
WORST service EVER! keep bullsh*tting telling me that my parcel has been shipped on 10.11 today is 24.11 and still nothing! item NOT trackable, but they tell me rest assured my item is on the way to you! BULLSH*T! I have lodged a dispute with Paypal to get my money back and they wont respond to that, I just want my money back, WILL NEVER EVER purchase from them again, they are nothing but liars and scammers!
never got anything i ordered and not responding
I bought a few things i received emails saying my things have been dispatched weeks later because i never received anything i tried using the track my order function but you cant track something that doesn't exist they using fake numbers to make it appear your things are coming. Now i have written several messages asking for a full refund. Noone will respond and theres no numbers you can call. They also run ozsales from what i read do not buy from topbuy website something really dodgy about it.
Quality is sub standard
I purchased 4x exercise leggings.
The quality is very poor and one had a massive hole in it on arrival. The material is so thin, almost see through. Stitching is bad. Looks nothing like the pictures. Cheap China import, low quality and a waste of money. No longer buying anything from Topbuy!
Not as Descibed
I have purchased a few things and have never had an issue but the last couple of orders have been dispatched direct from China and are not quite as described. The sizing was out and the material disappointing.
Not too bad. Good customer service.
Had some issues with my phone.. But despite them being really frustrating to deal with they did help me repair it... Badly... But they helped me nevertheless! Would consider buying from them again.
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