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Total Tools Physical store

Total Tools Physical store

4.6 from 695 reviews

Much needed tool can’t work without it

Great work by the team at the Traralgon total tools. They were able to help me pick the correct tool for the job even opened the packet so I could try it first.

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Great Tool. Did the job!

It's a particular tool that i needed. So great that it was in stock. Would definitely recommend going to see the team at Total Tools. Server was very helpful and signed me up to receive notifications etc.

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Good knowledge

Very willing to help and get the right person with the appropriate knowledge.
Very helpful I have been back several times. I was treated as a person not as just another customer.

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Large stock always in store, love it.

Love the sales table placed right at the entrance of the door. The staff are polite and helpful and the store provides a great in store variety of stock. 100%

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Got every tool you want

Awesome place for any tool you need great advice and service.All the top brands good prices and lots of specials.Try it out you will not be disappointed.Its tool heaven people.

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great help

staff were very helpful. ladies greeted me as i walked into the store. one of them came straight over to assist with my purchase. think we have bought the desired tool.

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Always helpful and nothing is a problem

I tend to seek out the same salesman as I feel we have a great repour and he knows his stuff , if I had the time to stay all day they need a crow bar to get me to go home

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Great service as always

In there for 2 minutes and 5 staff members came to me to offer assistance!
They are always friendly and the service is awesome!
Thoroughly enjoy shopping at this particular store

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Great service

Sales man very helpful and friendly ,
Would recommend this store to all A++++
Got the right Tool for job and completed my task on a Sunday when no other companies would Help thank you Total Tools

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Excellent

Great customer service,punctual,went above and beyond to find the tool/equipment I required for today’s job. The manger of the store is always helpful,we buy 95% of our tools from his shop,no gets cranky if my 5 kids are touching things,which I appreciate

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Store was closed before advertised time on the web

Rang 2 Northern suburbs stores Epping &Preston for an inquiry on Sunday at 3.45 pm web site says its open till 4 all i got was a msg saying i have rang out of office hours. Oh well i suppose il go else where poor service.

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Awesome customer experience

Entered shop, welcomed.
Asked for item, customer service was exceptional, picked item for me, made sure fit item and discussed upcoming special events!! Simply awesome and why I keep coming back!!

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great service

Great service in this store, the staff are always friendly and welcome you when you first enter.
The staff always ask if you need assistance and will proceeded with you if you require help.
All round a good experience.

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Rudeness and inappropriate language

Was rude asked to return an item as it was poor quality and broken, got told that I had no receipt of packaging I'm f$%ked by the bloke with long grey hair, I responded with I am a member all my receipts should be online, it was very inappropriate and disrespectful

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Exceptional customer service

Pleasure to deal with ,extremely customer focused and very good communication skills , explained ordering process and anticipated delivery date which was accurate ,and contacted me as soon as the order arrived ,pleasant and attentive at all times

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Great service, can't be faulted.

Great staff who are willing to help you find what you need. Always cheerful. Never had a problem finding what I am looking for as the store is easy to browse.

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Great

Great service great price all friendly staff shop layout perfect no question to hard easy parking wide rang of goods great wheel chair friendly easy to order products that are not in store

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Excellent service

Great advice and range, helpful staff with real world experience and the right ideas to fulfill my tool requirements. Lots of accessories to complement the tools available in well trusted brands

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Perfect! Making my job easier

Boys at Total Tools Preston were Fantasic ! Sales Rep for Milwaukee done a good job talking me into the next gen m12 impact driver, honestly best purchase I’ve done it’s light and strong which makes it easier for me to carry around

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They are 'Total Tools'

Their salesmanship of making you feel so comfortable with your tool in hand. How powerful, versitile and the staying power for a full on day. The impact that'll it have in your life, beggars belief. Makes you proud of your tool

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