??!
1 photo
Total Tools Physical store

Total Tools Physical store

VIC, QLD, ACT, Fyshwick, etc...
4.6 from 5,464 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (2,910)
  • Return Claim MadeYes (94) · No (2,941)
  • Customer Service
    4.7 (2,859)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Exactly what I was looking for

published

Was looking for a Makita blower for weeks, walked in and the store had 3 if them. Sweet. No dramas at all

Product Quality
Customer Service
See all answers

The Best Men's Shed!

published

This is tool heaven. The selection and quality of offering is exemplary. The staff are courteous, knowledgeable and helpful. I made my purchase and left a very very happy individual

Product Quality
Customer Service
See all answers

I found the staff member very helpful

published

Very friendly and helpful service, I found my visit a refreshing experience, I wil not hesitate in returning to Total Tools Taylor Street , The staff member and Shaun there know what they are talking about, I hope their management appreciate what a valuable Asset they Are .

Product Quality
Customer Service
See all answers
Hardware Shops

Find out how Total Tools Physical store compares to other Hardware Shops

Know better, choose better.

Compare all
rotherwod

rotherwodGreater Melbourne (Outer), VIC

Good efficient helpful service.

published

No issues at all. Price ok. Staff helpful. Online search satisfactory. Goods available as described online. Website was easy to navigate.

Incentivised ReviewNo
Mario

MarioMetropolitan Adelaide, SA

  • 2 reviews

Great service

published

Phone enquire followed up immediately, collected item in store same day . Item was ready on front counter, and looked through store for future purchases

Product Quality
Customer Service
See all answers
Davo

DavoPerth, WA

Had what I needed good service.

published

Team member put the effort into finding what I needed as it was placed in the wrong location. Great range.

Product Quality
Customer Service
See all answers

Milwaukee heat gun

published

Tool was exactly what I thought it would be and works well
Service was great in store and tool easy to find

Product Quality
Customer Service
See all answers

Excellent customer service

published

We needed tools for a patio tear down. The guys were so lovely and provided us with so much guidance and knowledge. Lovely customer service would go back there again. Thanks for the help guys.

Product Quality
Customer Service
See all answers

Great Service

published

Clean and well set out store. Plenty of staff available and active in trying to assist, asking if I needed help.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Hardware Shops

Find out how Total Tools Physical store compares to other Hardware Shops

Know better, choose better.

Compare all

not if you are in a hurry

published

Found the hammer i wanted within 2 minutes and then had to wait about 6 minutes at the till.
the cashier was busy getting the previous customer signed up as a member. when it got to my turn it turned out the hammer i was buying had been labelled wrong and the cashier had to go and make sure of the correct price.
i almost gave up waiting and walked out

Product Quality
Customer Service
See all answers
Mark Phillips

Mark PhillipsGreater Melbourne (Inner), VIC

Fantastic Service

published

I had a fantastic customer experience at Preston Total Tools. I showed the sales person a picture of the product, he took me right to it, got it out of the box, demonstrated its features, helped me select the right accessories, carried it all to the counter and put it through the register for me. He was friendly, knowledge, and efficient. Thank you

Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston

Great service and great prices

published

Another great experience in store today. Knowledgeable staff, everything I needed was in stock, making me a very happy costumer.

Product Quality
Customer Service
See all answers

A very happy customer.

published

Excellent service given by friendly staff with good product knowledge, a vast range of available products well displayed, most certainly would highly recommend, many thanks.

Product Quality
Customer Service
See all answers
Jeffrey H.

Jeffrey H.Perth, WA

Above and Beyond customer sevice

published

I went in looking for a Tap&Die for an unidentified thread.
The team at Rockingham Total Tools pulled together and came back with an ID on the thread but didn't have the custom Tap&Die in stock.
Everything else I wanted was stocked.

Fantastic customer service.

Product Quality
Customer Service
See all answers
Rick

RickSouth East Queensland, QLD

  • 2 reviews

First time in store

published

Good location on Sandgate Road, parking was a little quirky. The store was big and clean, with a huge range of tools/products. I saw a couple of good bargains, things I will definitely look back in the store before I buy. Staff were helpful and friendly.

Product Quality
Customer Service
See all answers
Hardware Shops

Find out how Total Tools Physical store compares to other Hardware Shops

Know better, choose better.

Compare all

Great tools good service

published

Happy with my purchase haven’t used tools yet but staff were helpful and willing to please would recommend and will be back

Product Quality
Customer Service
See all answers
Gary Ingram

Gary IngramPerth, WA

Helpful staff

published

I was offered assistance after a short time browsing and then offered a solution which was available at Midland. Very courteous staff members and a good experience. Thank you

Product Quality
Customer Service
See all answers

This was perfect, My new favourite shop

published

My experience at total tools was unforgettable because everyone there was so nice they all said hello can I help you with anything. It a change from all the other shops I've been to were the employees are inconsiderate and didn't care but not total tools.

Product Quality
Customer Service
See all answers

Awesome

published

Got what I was looking for no fuss staff very helpful even gave me a discount because line was busy

Product Quality
Customer Service
See all answers
Jaxon

JaxonSouth West, WA

Awesome!

published

Really good customer service and awesome prices they have beat every price of every tool store I have been to!

Product Quality
Customer Service
See all answers
Page 1 of 274
See all Total Tools reviews

Questions & Answers

Raymond P.

Raymond P.asked

SA, Elizabeth

Hi do you sell air Operated nibblers

1 answer
Reviewer R.
Reviewer R.

Check the website

Treva U.

Treva U.asked

SA, Lonsdale

Air Compressors

No answers

Get an answer from our members and Total Tools representatives

Other Hardware Shops

Previous
Ramp Champ

Ramp Champ

4.8
(137)
Toolmart

Toolmart

4.5
(140)
Edisons

Edisons

4.2
(1,523)
Stratco

Stratco

4.1
(1,743)
Sydney Tools

Sydney Tools

4.1
(2,052)
Scrooz

Scrooz

4.8
(14)
TradeTools

TradeTools

3.6
(15)
GYC

GYC

3.8
(12)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.