Reviewer Photos & Videos
Room for improvement
The salesman/ woman are friendly but short of staff, when you advertise something please make sure to have them in stock the guy didn’t have any idea about shortage of stock and tells me
Dandenong store have go buy everything from there no offer of we will order it for you I refused to go to Dandenong I told I will everything here the other item I will pick up later, guys customer service is very important seek from Sydney tools ppl. Fantastic customer service.
Awesome range and prices!
Always great shopping at Total Tools! They have a great selection in-store at great prices. The staff are also very helpful and friendly which adds to the experience. I will definitely be using Total Tools again!
Wonderful service , they cared. Unusual these days
Meet at the door and couldn’t do enough to help. Solved my problem and walked away happy. I have suggested to my friends forget Bunnings and buy quality from Total Tools
Wide range of tools so you get the right gear
Great customer service and a wide range of tools is a perfect combination to make sure you walk out of the store satisfied with your in store experience at total tools
excellent customer service
Went in to change a drill that had been purchased for son. The wrong drill was brought, so I came back to exchange it for a different brand.
Simon serviced me, as was very attentive to my needs. I changed the drill to new branch, and he arranged a charger and cord in s package deal for me. Thank you very much Simon, for being a true professional, and helping a mum out with her apprentice son's needs
Paid for a tool that was not in stock, ordered from an interstate supplier. Told I would be called when it arrived. After ten days nothing so I called & they said it had not arrived. After two weeks I called again, told the same thing, after three weeks I called again Told that it had not arrived & they would check. They rang back to say the tool was discontinued. Went to store to be reimbursed & after explaining what had happened the girl went off to the store room to look for the tool. I had to explain again what had happed before being reimbursed. What a waste of my time.
SP Air Ratchet
I purchased SP Air Ratchet it was last one in stock so I received the Demo one .
Few weeks later I try using the Air Ratchet the drive head would not undo a 8 mm nut
I return the ratchet back to Total tools .
The manger told me it work fine after trying to hold a socket on it Socket would not turn in he hand but said it fine and told me I don't have the box so they cant refund it manger said to me put on Gum Tree to sell it
SP Ratchet was sent back to SP Tools under warranty I received the Ratchet back and Ratchet work well.
Be Careful of Total Tools selling people demo products.
When you take tools back the Manger tell you place it on Gum Tree you got have the box in come in
I will Never purchased any thing from Total Tools again
Great service and great knowledge of the product
Fantastic customer service. They went above and beyond to help with my enquiry. I am replacing tools as we lost our shed in a fire. Thank you, we will definitely be back
Your example is a little overboard guys..
I raced down after work and found the wonders of a store with a range that’s huge compared to what we have in the highlands. Came out with what I needed and more, the guys were super helpful and full of good information. You’ve hired your men well.
Helpful & friendly advice
Went to my local store to buy a Lufkin Shockforce tape measure that had been promoted recently by email. Happened to be served again by Colin and the interaction was friendly, informative and very helpful. Thank-you.
A good variety of Tools and equipment
The store is well stocked and the staff seemed friendly and knowledgeable about products. The store is in a good location and has plenty of parking located out front. The staff member asked if I needed help carrying my bulky purchase to my ute.
Good Service and a wide range
I needed a particular style of screwdriver to do a particular job. I needed it to be so long and such and such a size. When I got into the shop I went up to the desk and asked for assistance, it was freely, cheerfully and authoritatively given and I came away with just what wanted, plus a spare.
Very helpful service in the Shepparton store. Prices good. Normally I would shop online but I wasn’t sure what Milwaukee product to buy for the small amount of use it would get. They’re advice was spot on as it was last time
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