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Total Tools Physical store

Total Tools Physical store

4.6 from 2,351 reviews

Reviews

4.6

2,351 reviews
5
(1,834)
4
(335)
3
(77)
2
(49)
1
(56)
  • Product Quality
    4.7 (1,925)
  • Return Claim MadeYes (50) · No (1,941)
  • Customer Service
    4.7 (1,828)
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Che Hope

Che HopeMetropolitan Adelaide, SA

Best trade advice, best prices and left the the shop Happier than a fat kid with cake

published

I was looking for a new welder, went to total tools, said to the first person I had seen, his response hey I can help you my friend I’m a boilermaker please step this way. I left the shop with everything I needed and for a dam good price.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMy barker, SA
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Mrr M.

Mrr M.Sydney, NSW

First time

published

helpful staff with decent service and they know their tools pretty well. had more than one member help me out which was great. definitely my new go to for powertools

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith NSW
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Ziggy

ZiggyCentral Queensland, QLD

A great store with a great range of Products.

published

The store was very busy and the staff were struggling to keep up with the Customers in store. It was hard to speak to a staff member about the products I was interested in. Rostering of staff needs to be looked at so that staff and pushed beyond their limits. I finally got some help and the products I needed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPaget, Queensland
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Andrew McCarten

Andrew McCartenHunter Region, NSW

staff service and product knowledge

published

first visit, floor staff knew multiple product specs for similar product but from different brands. second visit, staff very helpful at register with setting up membership at point of sale. great experience both times

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSandgate, NSW
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Knowledgeable staff, good experience

published

Unlike most tool stores, the staff member actually knew what he was talking about! He explained the difference between the models they had and listened to my requirements.
Even though the same products are available online, getting the right advice and product knowledge makes it worthwhile.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn
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james

jamesPerth, WA

always great service at T-T Rockingham

published

I have been a T-T customer for around 5 years and always use the same store Rockingham WA, the range of tools and equipment that is stocked in-store is very comprehensive. If T-T don't have what you need they can usually have the item there the next day. the staff are great, friendly and very helpful

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRockingham WA
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Helpful staff, good selection of power tools

published

Very helpful team in the store. Their ability to help even further would be assisted by getting your system to assist them and customers with checking stock levels in other stores would be very helpful

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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GO BOMBERS.

GO BOMBERS.Greater Melbourne (Outer), VIC

Love total tools.

published

My queries where answered over the phone and when if came time to pick up my tools it was ready to go. Great and friendly service at total tools sunbury.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationsunbury Victoria
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Rory E.

Rory E.

  • 2 reviews
  • 1 like

good job

published

Called my local total tools in ftg but they didn't have what i needed but he put me in touch with my next closest one and even included the product code which made it easier for the store to find. everyone was really helpful.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationmount waverley victoria
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Robert Redwood

Robert RedwoodCentral Highlands and Goldfields, VIC

  • 2 reviews

Good store well stocked

published

Staff member was pleasant and efficient
Knew exactly where to locate item and explained the warranty provision
Would definitely shop there again
Found price of the item that I purchased very competitive

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKangaroo Flat
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Best advise and service. That's why I keep going back

published

Every time I go I get the best advise. The staff are always great with their recommendations and never sell me anything that I don't really need. If anything they have talked me out of purchases that are unnecessary. It's one of the main reason I keep going back

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHoppers Crossing, Vic
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Excellent store and staff

published

Good, friendly knowledgeable staff on hand to help when needed. Don’t pester or bother you when you are browsing, quick easy to use store that can order the Tool in if not in stock.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup WA
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Mike

MikeSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Had it all

published

Had all the tool items i was after and quite a selection to choose from, discounts also on the tape measures. Good service, will be back to the North Lakes store

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Fishndive

FishndiveMount barker south australia

  • 2 reviews

Welding helmet

published

This Unimig welding helmet is very good, l should have got One Sooner, it is very clear when in use and comfortable to wear.
It was in stock at my local store which is very convenient.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount barker sa
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Dave

DaveNorth Queensland, QLD

  • 2 reviews

Townsville store

published

The personnel at this store are very helpful polite knowledgeable and extremely friendly they are a credit to Total Tools. When asked about products they are very knowledgeable and assist where they can. I like going to total tools in Townsville t

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTownsville
See all answers
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Macca571

Macca571Wheatbelt, WA

  • 2 reviews

This is awesome

published

The staff member was so knowledgable he knew exactly what I was looking to buy The store was in Joondalup.
I am so happy with the service and the manner of the staff member

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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Satisfied customer

Satisfied customerWide Bay-Burnett, QLD

Great

published

Had what I needed for the job I was doing at competitive price. Staff offered good advice, also asked if I was a member joined me up on the spot

Customer Service
Product Quality
Return Claim MadeNo
Store LocationToowoomba QLD 4350
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The reviewer stated that an incentive was offered for this review

Matt B

Matt BThe Mallee, VIC

Excellent customer service and product knowledge.

published

Just starting to get into woodworking and given great sound advice in regards to which tools required and sorted them out for a quick and easy pickup from the store

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMildura, VIC
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Terrific

published

Staff are excellent especially as I am an apprentice and needed help. Went out of their way to help me spend my money to my best advantage. Will return again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarrigal Rd, Cheltenham Vic
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Gary Ashford

Gary AshfordPerth, WA

  • 2 reviews

You Get the Right Advice

published

when you are in the market for a tool , they give you advice to help decide which tools is best, regardless of price.They then leave it up to you to decide from there

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga,WA
See all answers
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