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Total Tools Physical store

Total Tools Physical store

ACT, Fyshwick, NT, Darwin, VIC, etc...
4.6 from 3,054 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (2,526)
  • Return Claim MadeYes (74) · No (2,530)
  • Customer Service
    4.7 (2,435)
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happy with the product I bought and availability of stock

published

friendly staff and very helpful
good website, easy to find product with update information regarding of availability of products
plenty of product available
easy to access shop

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup WA
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The reviewer stated that an incentive was offered for this review

SMan

SManGreater Melbourne (Outer), VIC

Great service and honest advice

published

After consuming a lot of content online about cordless lawn mowers, went into the store hoping to look at it in person and was blown away by the range of EGO garden tools and mowers available and on display. Even got a demonstration and learned more from the visit from a knowledgeable staff member.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHoppers Crossing, VIC.
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J Davis

J DavisGreater Melbourne (Metropolitan), VIC

Good customer service

published

Felt very much like a wanted customer even though I came into the store to pickup a black friday special

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHopper's crossing
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Good range of quality tools and excellent service.

published

I went in to buy a welder and some other items. A young worker (stocky bloke) approached me and asked if I needed some help(which I did). He went what I thought was above and beyond. He was very knowledgeable and asked/verified with another staff on a couple of very specific questions rather than guessing. He helped me locate some specific items, ensured that I had everything I needed to get welding(including some tips/advice). Then helped me get everything to and into my car with enthusiasm, a smile and some laughs. What a great bloke with excellent customer service. What an asset! Rare to spend almost $1000 and walk away happy! Thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTotal tools Darwin, Winnellie
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Dangerous place to go for males who have cash

published

Could not help my self and bought heaps of tools. All the staff seemed helpful and happy which made for a pleasurable exsperance.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarnersbay
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Haven't use it yet.

published

Plenty of choices, haven't had the chance to use the welding equipment yet. Picked up a spare cold saw blade for the Bosch drop saw while I was there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill nsw
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Nik C

Nik CGippsland, VIC

  • 2 reviews

Great value and service

published

Bought a transmission jack at the Fountain Gate store. The jack itself is very good quality and very competitively priced - cheaper than shorter units. The staff were extremely helpful and friendly which has been a common trait with all my dealings with Total Tools.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationfountain gate, Vic
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Robert calis

Robert calisSydney, NSW

Quality customer assistance

published

The minute i walked in i was greated happily and was asked if needed help very helpful great people couldnt ask for a better experience

Incentivised ReviewNo

Argon 5/2 gas bottlr

published

Sick of using disposable gas bottles for my MIG welder and so I went and bought a size D bottle yesterday and a Michigan Welding Co side entry Argon dual gauge regulator. Great service. Friendly, helpful staff. Great experience all round. Bottle ownership and easy, economical changeover price. Great value.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLonsdale SA
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Nick S

Nick SMetropolitan Adelaide, SA

Excellent customer service - can-do staff!

published

I am a repeat customer here. I often used to buy products at one of the other stores and did so begrudgingly because they were never really friendly. Tried Windsor Gardens as they were relatively new at the time and now that is the only store I go to for all things tools. Excellent customer service, knowledgeable and friendly staff and a great range of products. Staff are happy to give advice and never put the hard word on you to buy things. My wife is very happy to go there on my behalf as well. Excellent overall.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWindsor Gardens, SA
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Jan

Jan Murray Region, NSW

  • 2 reviews

Looking forward to using tools

published

Great service at the store. People were really helpful and knowledge was good. Will definitely go back to Albury store for tools.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlbury
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Great service

published

Great service, everything advertised on sale was available at good prices, plenty of parking. Range of products was also excellent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMoorabbin, Victoria
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Andrew

AndrewVictoria

  • 3 reviews

Fantastic customer service

published

First rate experience buying a new cordless drill. Trent, the salesperson, was informed, knowledgeable and spent 15-20 minutes taking me through the pros and cons of several brands. Qualified my needs, understood my budget and offered me a couple of options. Happy to recommend.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFountain Gate
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Amazing quality and service

published

I came into the store , not sure of which brand I should go for , was greeted by a youngsalesman, and he explained all the different options and prices, he worked out the best option and explained how i could change tools i wouldn't use for one's i would, great service and amazing quantity and quality. So quick and easy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanningvale, Western Australia
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Fantastic customer service

published

Service we received from the guy with man bun was excellent new exactly what we talking about and what we needed fantastic customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBallarat
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Gary G.

Gary G.Western District, VIC

Very good

published

Staff great service and helpful. Will shop there again and compare prices and on products the stock available as on need basis.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrnambool
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Stephen

StephenPerth, WA

Had one before very good

published

Had one before it was very good this one has much more power and is a lot smaller. Service was excellent

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMidland
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Michael E.

Michael E.Hunter Region, NSW

Xcellent great to deal with.

published

They were great to deal with I asked for a price match on a deal from Sydney which I knew they couldn't beat because it was a Special. So I asked them if they could get close to the delivered price from Sydney, they came with +$35 so I took it which I thought was pretty good deal.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSandgate NSW.
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Professional friendly service

published

Great knowledge base, excellent range,
friendly staff. I love negotiating a deal and they were happy to oblige. I highly recommend this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Fantastic Customer Service

published

Steve B was fantastic, exclent product knowledge. He couldn't do a enough for me showing me all the options and I didn't feel pressured to buy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBallarat, Vic
See all answers
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