Total Tools QLD

I would not use Total Tools if you are an industrial company. Any items that need replacing under warranty are at the customers expense now with no option to lease or rent replacements whilst repairs are being completed on previously purchased items. I purchased a faulty compressor purchased one year ago. To maintain operations during the… Read more

warranty process, I was actually required to purchase a new unit.

Following this, refunds are not issued for faulty items; instead, repairs are mandated so that they can re sell the item.

Total Tools have been of no help in that situation and have cost me more money than originally anticipated - even though at the time of purchase all the these major missing services we're available.

These missing services are required for industrial companies otherwise they will be shut down.

Update: Total Tools Rockhampton has reached out and rectified the mistakes made, I have changed this review from 1 star to 3 stars, to reflect the speedy resolution process. Price match guarantee is a joke, went in with numerous examples of lower prices and the staff made up not existent terms and conditions such as, the retailer is not local… Read more

and the retailer needs to have a shop front? When pointing out that all the retailers had physical addresses, they then said they look more like warehouses. Yes, warehouses you can walk into and buy something off the shelf, much like their Total Tools store but not as flash. After wasting 2 hours of my time, the lady serving me handed me over to the store manager, who then proceeded to not honour any of the price matching. Will be writing a complaint to the email address provided as well as the ACCC. I've come to realise that the 'Price Match Guarantee' is most likely a guarantee of refusal and this is systemic accross physical stores and when using the online price match service, which I tested today. ACCC need to investigate this as Total Tools are not following their own 'Terms and Conditions'.

I should have listened when advised by 2 different people to avoid Total Tools. On Nov 28, I ordered, with a hefty price tag, an EGO POWER+ 56V Mower via Click & Collect at the Maroochydore store specifically because the website showed a green dot clearly stating "In Stock." It has been an absolute nightmare since, and I am now left without a… Read more

mower during peak growth season.

When I called to collect, they couldn't find my order. I was promised callbacks that never happened. I had to chase them, only to be condescendingly told "online orders take 14 business days"—despite the website explicitly advertising it as in stock at this location.

It has now been over 2.5 weeks. I called for an update and was told it won't be ready until maybe the second week of January- almost a 2 month wait for an item I already paid for under the pretence it was available immediately.

To top it off, when I expressed frustration that my yard is becoming a jungle, the staff member laughed and suggested I drive to Bundaberg if I wanted it sooner.

This is deceptive advertising. I have paid for a product I cannot access, and the delays are costing me time and money. I expected at least an apology from Total Tools, rather than laughing at customers for their own logistical failures.

Dont often write commendations for a business but when one is due will certainly do so. Recently went hunting for power tools with my 17 year old that is starting in construction and we went to multiple tool shops (Bunnings, Total Tools, Sydney Tools and Trade Tools) and found that whilst Bunnings was good service wise, the staff at Total Tools… Read more

North lakes were absolutely fantastic. Wife went with son first off and they treated her like a real person (as she advised as sometimes she finds women get treated like second class citizen when in a tool store etc) so she was very impressed and that’s a hard act to stand up to. Secondly they treated son like he was a customer for 10 years and explained things in a way he fully understood and treated him really well. Followed up with a trip with me and again service was outstanding. As such he bought his power tools there. Just over a week later the same brand of tools had a 3 days additional bonus whereby if you bought a certain amount of product you got a bonus credit with Total Tools. We ca;;ed them up to discuss of he would be eligible for the bonus even though he bought his tools a week prior and upon discussion with the manager they cam back and advised they will give him the bonus credit. Whilst they didn’t need to do this they did it pretty much off their own bat without any hassling from me. Of course youngster was down there that afternoon and got another tool to have for his work going forward. As such, i would like to say that the service and genuine assistance to me, my wife and son at Total Tools North Lakes has been exceptional al and i would highly recommend them if you are looking for absolute quality service and a massive collection of pretty much every quality brand of tools you can imagine. Thank you Total Tools North Lakes!!! (Sorry if i am not allowed to promote a business but there is usually so many critical posts of businesses i wanted to show that there is still good old fashioned service available and happening.

I have been dealing with total tools for a number of years. They absolutely excelled in my latest dealing with them. I was after a generator during cyclone Alfred. They were virtually impossible to get. Not only did total tools get me one just prior to the cyclones land fall, but they stayed open later on the Thursday to make certain I got one.… Read more ·  2

Total customer service and the guys could not have been more helpful. I'm sorry I don't know their names, but a big shout out to the two guys who went above and beyond in their service to people who needed it. Well done guys.

Best service – I frequent the bundaberg store and must say that everyone I deal with from management down is very friendly and helpful. One of the best place to shop in Bundy full stop

I'm writing this review due to an incredibly poor product and an even worse customer service experience. Two days ago, I noticed Detroit SDS drill bits were on sale for $3-5 each. As this store was on my commute, I stopped in to buy a few. Yesterday, the bit completely bent after drilling only five holes into a standard brick wall. When I… Read more

returned the defective bit this morning, the same staff member who sold it to me took one look at it and immediately became dismissive and impatient. His instant conclusion was, "You used it wrong. You pushed too hard." I tried to explain that I weigh 62kg and was drilling overhead, making it impossible to apply excessive force, but he rudely insisted it was my fault.

Seeing the conversation was going nowhere, I simply asked for a store credit. He refused, stating he had to process a refund. He then proceeded to aggressively type on his keyboard while loudly and mockingly saying "three dollars" to himself, drawing the attention of all his colleagues, who turned to stare at me. It was a completely humiliating experience over a faulty $3 item.

For context, my dewalt SDS bit has lasted for years with no issues (just a bit dull now). For a slightly higher price, you can go to Bunnings, where returning a defective item is a straightforward, no-nonsense process. Saving a few dollars at Total Tools is simply not worth the disrespect and humiliation.

I own a business that has a team running renovation work for my customers, and after this incident, I will ensure my team avoids Total Tools for all future purchases.

Having a business I do like to stick to one shop but struggle with total tools Morayfield to match other shops prices and service. Always the excuse of no stock even though I can see the stock in store, asking to match Sydney tools m18 battery 4 pack price and the first response is we have no 4 packs. Not even time to blink or let’s see if we… Read more

can help you another way. Just straight out nope. Called trade tools and asked if they have any 4 packs and could match Sydney tools and they asked me why would it have to be a 4 pack. They were happy to give 4 single ones at the same price.

To be fair total tools Northlakes will jump through hoops to help. Always throw in a gift every now and then. Milwaukee chair, hoodies, gym towels and so on. 40k spent on tools,, packouts and so on in The last 6 months. I have been trying to find that one shop that will help make things happen and seems trade tools is it from the last few experiences.

Also If there is a pack deal on Milwaukee the other shops will let you swap out same brand tools to the same value while total tools Morayfield won’t. Thats the pack, take it or leave it they say. Went elsewhere swapped out what I wanted.

If you want good service try elsewhere, if you’re after the standard shop experience, pick an item and buy it then head on down to total tools Morayfield. I will only visit if I urgently need a tool and another shop don’t have it in stock.

3 stars added thanks to total tools north lakes or it would have been less.

I returned a Dewalt 18v battery and charger for repair on 9th June 2025 and was told it would take approximately 4 weeks to repair. On 8th August (9 weeks since dropping the items off) I rang up to see if it was ready and was told that someone would ring me the next day. I heard nothing for 3 weeks and rang again. Somebody answered and said the… Read more

repair person was right next to them and he'd put them on. I was then placed on hold for 30 minutes until I decided to hang up. I feel like the staff at this store enjoy treating customers with contempt. I rang again and finally found someone who seemed like they would take ownership of the issue, and I gave them the details. Their system only recorded a Dewalt hammer drill and didn't contain any reference to the battery and charger that were dropped off for repair. They said they would call be before the end of the day but again I was let down. I subsequently had to purchase a new battery and charger (not from Total Tools) as I needed to use the drill. I think before you purchase anything from Total Tools you may want to take into consideration what occurs if you require warranty repairs on your product because you may be waiting months for your tools, assuming you ever see them again and the staff aren't going to offer you anything like helpful support. I finally got the product back and it was still broken. After another call and another trip I was finally given a new battery.

Went to Ipswich store to exchange a bottle of gas for my mig welder. Woman on counter lacked customer service skills. Took one look at me and said “ nup haven’t got any. Not until tomorrow” . And that was it. Didn’t offer to check if other stores had any . No sorry I can’t help you or anything. Walked out and went to Sydney tools down the road. Total tools has lost a customer.

tool broken but no replace tool policy. send to repare for couple weeks no lend tool policy. left no tool to work for couple weeks. better shop from Bunnings instead

Worst customer service ever!! I ordered a scaffolding tower over 2 months ago and since the they I bought it they have been charging the pick up date. The manager at first seemed very friendly and helpful, he offered me a lower quality (compared to the one I bought) product pretending that the quality wasn’t lower (but it is over 500$ cheaper), of… Read more

course I refused his offer, I tried to find different options that could work for everyone but he started to ghost me! The most unprofessional manager I have had to deal with!! They are just ridiculous, honestly the most ridiculous and unprofessional people I have ever seen working/dealing with customers!! DO NO GO THERE, GO TO SYDNEY TOOLS L, there is one only 200m FROM THEM, do yourself a favour!!

I purchased a pressure washer online from Total Tools Townsville with a click and collect pickup because the website said it had available stock. when we went to pick the pressure washer up we were told that the tern Stock Available only referred to all of Queensland and the Townsville store had zero stock. and it would take 2 weeks to have it in… Read more

stock. The store did give me an instant refund but why did i have to go to this inconvenience in the first place. The website is deceiving and needs to reflect some honesty.. Be aware of the claim of stock available

False Advertising – This store touts that they have a price match guarantee. When I requested one I was told they couldn’t match it because the competitor didn’t have a physical store in QLD, when I told them that the competitor did in fact have a store in QLD, their next excuse was that they would not make any money on the sale if they price matched. What is the point of advertising lowest price guaranteed if you won’t honour it?

Good sales service experience brings customers back – Recently I purchased a petrol powered pressure washer from our local Total Tools. I will review the tool separately, this review if regarding the excellent service this outlet continues to provide. I had done my research online made the phonecall to check availability and rocked on up to purchase. There were 7 items in stock as informed by… Read more

phone, it turns out they were a different brand, specification and price point (100 dollars less) than the website. The website didn't accurately list the specifications so the staff found what I needed to know by other means.

I then spent the saved money on upgraded accessories rather than travelling back just in case I needed them.

The bottom line is when sales staff and company policy are welcoming to your customers those customers often upsell themselves.

I there is any criticism at all it would be reserved for the website (both internally and externally) as it could be easier for both staff and customers to get hold of accurate data. The website does continue to improve, this is just a suggestion where the improvement could be well targeted.

Terrible experience am not impressed – Sold me a air sander had no idea it has a vinyl backing plate not Velcro they even gave me the wrong sand paper. Had plans on using it and had to resort to hand sanding it doesnt even say it on box found out when got home rang them and even they didn't know and said I would have to buy a Velcro adaptor after already spending a good chunk of money … Read more

Also upon entering the store I was promptly told they'll be checking my bag on way out. Way it was said was super rude. Genuine total tools experience I will not go back. Bunch of Muppets

professional service / great pricing – Top notch service from David...He went out of his way to take the time to put together the best pricing on a tool package, looking out for the customer. He offered options on tools as his knowledge base was extensive...He/they made me a customer to want to go there first for next purchase. Show details

Unhappy – Went into the store on weekend And I'm not happy 2 teams members joking and being silly with each other not Impressed focus on the customers who are spending the money I will not be returning any time soon Show details

Very disappointed – Took my dad to Total Tools yesterday for a bench belt sander. After wandering around for ages looking for the item or some help I went to the counter and asked the girl could she please help. She informed me I needed to go stand in the welding section and someone would come find us. No one did!!! We left the store and still on our way out no one… Read more

asked if we needed any assistance! I normally love this shop and have never found it this way. Usually very helpful. So disappointed as was my dad.

Where's Pete – Went into store 2day looking 4 Pete ,wow on an rdo but spoke to Rod, spoke to Rod and felt he would be knowledgeable like Pete I researched what I need for my guys with a budget of $8,000, after 5 min with Rod what a disappointment didn't know anything. If going to total tools ring b4hand 2 see if Pete is there. What a nobb is Rob. Show details

Service at Bundaberg store is Excellent – Rang to enquire on diamond cutting disc, Kim was unable to locate one in the store, she searched online and was able to locate one in a competitor's store. She persisted 3 times to contact me. Finally informed me of the products whereabouts. Show details

WHAT SERVICE – I have in pass week visited the store 4 times, intending to purchase a battery SP mower, I did have a number of questions, but I received no assistance from staff. First time at least 6 staff at register talking and socialising, in fact looked like set of the Bachelor with the preening and peacocking, two other times staff looked then disappeared… Read more

out the back and the final time the staff member took off immediately to the back of the store, I and another customer just left annoyed.