Total Tools VIC, Hoppers Crossing

Excellent customer service from Michael – Amazing service provided by Michael and Hoppers Crossing Total tools, couldn’t recommend their customer service highly enough. Michael’s my go to man when in need of my Plumbing tools. Show details

Great selection and great staff – I went in knowing what I wanted, asked the staff and the staff couldn't have been more helpful. I will be back when looking at purchasing other tools.  Show details

This is bad – Dear total tools, With all due respect i would like to thank you for wasting my time and money. First we bought new Wacker compactor. Gave twice to repair. And now waiting for the repairing for almost 7 weeks and still they are waiting for the parts from Wacker I almost paid $600 for the rent compactor in the mean time. Not good service man.

Should have bought one a long time ago – Great value product, simple quick and easy to set up. For the price does exactly what I need and the bonus tripod is cool. Show details

Great service and honest advice – After consuming a lot of content online about cordless lawn mowers, went into the store hoping to look at it in person and was blown away by the range of EGO garden tools and mowers available and on display. Even got a demonstration and learned more from the visit from a knowledgeable staff member.  Show details

Great Customer Service – Very helpful and friendly staff member, who honestly answered all my questiona, and on completion of the sale, assisted in the loading of the large item into my car. Show details

this is very very very bad – we bought a new compact and its wacker compactor and gave twice too repairing and last 7 to 8 week its been in repair centre whenever i called the guys they just said we r waiting for the parts , so not a really good experience...

Milwaukee cordless saw – As i was singing in abused buy keith to sing in next time i will go to brooklyn store insted if i could have gone more than 5klms next time i will go eslewhere Show details

Cheated – What I purchased, introduced as clearance and discounted item but I find it out the same price everywhere I felt that I am cheated by you and this is the first time I shopped at your company Show details

Good customer service – Felt very much like a wanted customer even though I came into the store to pickup a black friday special Show details

Very good customer service – Great help guy name Ajay very good customer service and helping a a lot with tools. Total tools guys always ready to help thnks total tools hopper crossing

customer service – fantastic customer service while buying a tool box kit nothing was to much when asking questions regarding tools and which ones to buy Show details

Great service – Helpful , friendly and knowledgeable staff highly recommended good product with reasonable pricing will be back plenty more to buy from there Show details

stuff is friendly and knowledgeable – I am very happy to get a professional advice especially when I need a second opinion. I can physically check some tools how they fill, design, weight and how to use them. ,design Show details

V. Good clerk – Good all round experience with fair price on Milwalke bundle. Would defiantly recommend and will return in future. Clerks knowledge and advise was top notch. Good Covid precautions in place Show details

Best advise and service. That's why I keep going back – Every time I go I get the best advise. The staff are always great with their recommendations and never sell me anything that I don't really need. If anything they have talked me out of purchases that are unnecessary. It's one of the main reason I keep going back Show details

Great service – Great service and the best stock and best prices easy parking close to home lots of variety on the shelves,clean floors lots of great help nice staff always ready to assist Show details

Easy to deal with – In store quickly no hassle entering. Large range of items. Straight to area looking for, found what I was after. Great service at register. In and out no fuss. Couldn’t ask for better. Show details

Great service even better price – Good advice from a great bunch of guys and the best price I could find. I would definitely buy from them again store has everything I needed and some I just didn’t know i wanted Show details

Perfect and quick – Perfect set of tools at a great price, easy in and out. My new Toy Shop. This shop has everything for the DIY guys and the Tradie. You will see me back for tools for the next job. Show details

Just what we needed – Staff at Hoppers Crossing extremely helpful went out of there way we help us Even going to the extent of getting the tool box of the top shelves while the store was busy Show details

My tool shop – I like shoping at Total Tools in H/xing as I find they have a wide variety of tools and the staff are really helpful & experienced about what they’re selling. If another tool shop have a special on they’re always happy to beat the price and or offer you a substitute item of a greater value. I win Total Tools win Show details

The man was extremely helpful that’s why I purchased the tools – Not much more to say other than he was very helpful that’s why I purchased the product the product I knew what he was talking about and he take the right boxes and I bought them Show details

Helpful, Respectful and owns areas to improve – did not feel informed any comms regarding trade night etc. despite following them on social media. Respect convo about it resulted in a reasonable transaction. Great PR to drive satisfaction Show details

I feel like my home – They are fantastic I feel like my home I find what I need all the time I don’t need the search around also they are always helpful If something wrong they are with me Show details

Great service – Fantastic service whenever I go into the hoppers store. The guys are always friendly and give excellent help. Would recommend to anyone who want tools or any other products they sell. Show details

Great Service – Rang up to order some makita batteries and charger, the sales assistance saved me money & I got an additional charger by offering a bundle! Always friendly service when I go into the store, nothing is ever too much of a hassle. Show details

All in all this is a big shop with all tools that you will needed but – The prices on the shelf not always are correct. I paid more for the torch ($11) then was on the ticket attached to the shelf with this torch. Shouldn't be like this. Show details