Total Tools VIC, Mildura

A 17% Downgrade Labeled as an "Upgrade" — Fool Me Twice... Against my better judgement after a previous poor experience, and having $300 of Insider Dollars to use, I decided to give Total Tools Mildura another chance. I placed an order on 7 April for an EGO LB6500E blower, which was listed as "available to order." After 15 days of silence and… Read more

excuses about a "fuel crisis"—while Sydney Tools fulfilled a separate EGO order for me in just 3 days—I was finally told my item was obsolete. The store claimed the supplier was sending an "upgraded" model in its place.

The replacement unit (LB6150E) is an objective downgrade in every category:

- Performance: I ordered 1105 m³/h volume / 290 km/h velocity. I was given 1045 m³/h / 241 km/h. That is a 17% drop in wind speed.

- Inclusions: The model I paid for included a Flat Nozzle and a Shoulder Strap. This "upgrade" excludes both, leaving me with a weaker tool and fewer accessories.

Calling a lower-spec, stripped-back model an "upgrade" just because it's a newer SKU is misleading. I have kept the box sealed and am demanding the LB7650E (the only actual performance equivalent) or a full refund of my $299 in credits.

I tried to be a loyal customer and use my credits, but I’ve been met with systemic delays and misleading information. Never again.

Fantastic – Locke Thankyou for your help in store wish there were more like you a good helpful lad . Show details

Blames the customer – Ordered a product that was apparently out of stock and then takes days to even let me know. Then blames me for not even choosing the right delivery collection when i did. Just really frustrating and expected the bare minimum at least. Show details

Great service – Staff are always there to help and give a variety of options. Very friendly and great customer service, love going to total tools  Show details

Awesome Service. Helped me get what I needed! – Asked me what I needed, and helped me to get what I needed. Also got replacement parts for my item. Show details

Got what looking for – Happy too provide a service witch is lacking these days. Provide information about the product so you know what your getting.

Excellent service – Sales person asked me if I needed help, I answered yes and he could not have been more helpful. We split the items I selected at the display stand to carry them to the checkout, and then after paying he helped me carry them to my vehicle in front of the store - perfect. Show details

Great friendly customer service – Just had to grab a few things quickly. I was approached on entering the store and the friendly assistant knew exactly where the items were i was after. Top service Great people.  Show details

A Problem Afterwards – I purchased a $50 gift card for my son and paid for it in store at the time as per normal. Why then do I receive an email within a few minutes containing an invoice for $50 and asking for immediate payment? This is not the first time this has happened. I have ignored previous times but I think your email/accounting system needs improving. Show details

Fast easy friendly – Went into the Mildura store to make a purchase. They were quick to help me out and had exactly what I wanted. The staff were really helpful and friendly so will definitely be heading back there again. Show details

Made exchange of faulty tool really easy – Made the exchange of a faulty tool really easy. Quick and friendly service, said they would claim it back from supplier. This was a great customer service incident which will keep me going back. Show details

Excellent customer service and product knowledge – Just starting to get into woodworking and given great sound advice in regards to which tools required and sorted them out for a quick and easy pickup from the store Show details

Above and beyond – I went into the store in Mildura to buy a new charger for my milwaukee kit. The store didn't have any due to a sale so they got one from a kit. Show details

The best blokes to deal with – Always a pleasure to do business with these guys in Mildura and their knowledge is awesome. If they havent got they will get it and so friendly. Great effort Mildura Total Tools 10/10 - WELL DONE Show details

very clean – good customer service and value the store was clean and well presented. aisle are clearly labelled and spacious. friendly service and had a good ideal of product and what was suitable Show details

great service – the staff were very helpfull in mildura very happy .customer service is lacking today and these gents went out of the way to help me out thankyou mildura total tools Show details

Great advice and help – Called in to order a wood thicknesser and bought a few items while I was there. Excellent Customer Service as always. They carry a great range of stock especially woodworking items. Im always pleased after a visit. Show details

Great – Got just what I needed without all the fuss Staff were very helpful and knew what I wanted. A little more expensive than other places but a better and more reliable product. Thanks guys Show details

Mildura Store – Helpful staff, a massive selection of tools, that is always expanding. The store has expanded 3 times to accommodate the new tools sections Not heaps of landscape tools, but they have the basics. Has ZIP Pay, which is super convenient to use in store once approved Show details ·  1

Great place for everything – Grat customer service quick and easy really polite will be going back many time its a one stop blokes shop everything you need in one shop and well set out Show details

Friendly staff, Good deals – Staff are friendly. They get to know you and are always helpful. They put on good events with sales that always have something that i am after with a bonus snag or drink haha Show details

The only shop that I can get what I need straight away – From the gear out the front to the toilets out the back, there is nothing that doesn’t turn my head when heading into total tools. Staff always saying g’day and offering help. Show details

Trade quality product at a great price – Great service. Was welcomed at the door and asked how they could help. I told them my intentions for what i needed and they pointed me to the exact product that suited my needs

Gift Vouchers.....Don't even bother – I was gifted a voucher for my birthday. I thought, beauty, I'll order my tools online, then go in and pick them up to save time. First off, I received an email with my voucher number and pin saying that I am ready to use the voucher. So I selected my items and hit the online checkout. Only to find my voucher could not be used. So I went in to… Read more

store, picked out the items and went to the counter, handed my voucher over and found that it was invalid. I was then asked to wait so the store contact tech support as they "apparently" had never seen one of these vouchers before. After a 10 minute wait I was told that there was a 48 hour cooling off period, which was fine. 48 hours later I returned to pick up my items only to find that the voucher was still invalid. Another 10 minute phone call revealed that the person who purchased me the voucher was asked to provide a photo of their drivers license to prove their identity to whomever Total Tools bank is. The email containing this information went to a spam folder. (In all fairness. It looked and was written as if it was a phishing scam) So I again made a special trip into store for nothing. I returned the following business day after the email had been responded to to again find my voucher was invalid, a third wasted trip. This time I spent at least 30 minutes in store, again waiting for tech support. The staff in store said that they would contact me once the voucher was ready to be used. I received a call as soon as I had left the store and arrived back at work saying I can come and collect my items. The original purchase has not yet had an email stating that their identity has been removed from Total Tools database.

All in all, a very disappointing experience and I will no longer be a repeat customer of Total Tools.

Thank you.

solder – found what i was wanting , after scoring around mildura shops , found it at totl tools plenty of range easy to find.

Excellent fast service great staff – Easy to use as I ordered online creating an invoice to be paid some items to a few weeks to arrive but I was told this in advance.

Not impressed – The third time I have been left feeling dissatisfied with the service and communications of staff. I like to try to form a relationship with staff instead of shopping online however their lack of communication between each other and clarity of interaction needs to be greatly improved

HRD tool chest – very pleased with the quality of the product but very disappointed that there is not a provision to mount the handle on either side of the trolley.all the other major brands carried by total tools have the option of hand mounting on either side. quality of service at Mildura was very professional.

Great staff – Went to purchase Milwaukee power tools and the staff was excellent help and had excellent knowledge of the products they sell

great – matched his online pricing and not the shown pricetag and no problems in doing so so I didn't have any arguments with him, he made it easy

My favourite tool shop – Good products, good prices, good service. What else could you need in tool shop. I’m already planning my next purchase.

Christmas gift for my son – Walked into the store,young man asked could he assist, told the story of what I was looking for, he escorted me the the store location of the product, let me select, back to the check outs we went finalised the purchase, efficient service.