Total Tools VIC, Mornington

Horrible staff – I was served by a slightly overweight man in a hat who was so rude and disrespectful towards me. I tried to ask about my partners broken tool but was met with an awful attitude and heard him curse me under his breath. I spoke to a staff member about him and they mentioned he was their assistant manager . If I was the manager I would fire him… Read more

immediately. Disgusting behaviour. Any woman who plans to be objectified and abused should visit this discussing pigs house.

The place for tradies – You want it, they got it. They also service and repair tools. Guys tooled up with the knowledge. Better range than bulk stores and competetive price. If you're looking for tools - why go to a hardware shop? Show details

Great range and advice – Great range of products and the pricing is always competitive against the big green box. Staff are very helpful and knowledgeable and have the time to explain features and benefits of different products. Show details

Excellent customer service – * Fantastic customer interaction * Prepared to help from beginning to end * Nothing was too hard * His level of service encourages me to spend more than my budget which I was more than happy to because I believe great service is hard to come by and worth rewarding. Show details

Disappointing – The enthusiastic salesman tried to be overly helpful to the point of being pushy, even getting some of the information wrong, resulting in some confusion. We ended up with a purchase that I'm not entirely happy with, possibly because I ended up with the wrong tool for the job. Given that this occurred on Black Friday, there was absolutely no… Read more

mention of any discount when I asked. Your competitors at Mitre-10 were eager to offer a discount on the same item, and the salesman there was far more receptive to my needs.

Total Fools – I went in twice, and was looking to buy a new screw gun, I also needed an adapter to suit new screw gun and my Quick drive attachment, they had no idea and never called back as promised? Show details

Still waiting – Still waiting for a call back regarding parts for my Milwaukee tool 4 days ago. After just spending 15k in the last month or so its disappointing. If it was regarding a large dollar purchase im sure i would have got a call back that day, In such a price competitive industry its the little things that make you or break you.

Excellent ladder - great value – The adjustable stepladder is a quality item at a great price. Much better than what is on offer (for more money) at a certain large hardware retailer.

Customer Service – The service from the sale representative was excellent and his knowledge of the products that I purchased (Ego lawn mower, line trimmer and blower) was also was also exceptional. Show details

Really cool staff – Rang the guys from outside the store to see if they did click and collect (re COVID-19). They manually searched the store for me, and brought the item out to the car immediately, no hassles at all. Very friendly and professional. Show details

Knowledgeable advice – Great service , appropriate questions asked to establish my needs , brands and price range presented in an objective way. Transaction uncomplicated with a reassurance that after service is available if needed. Show details

Good service – I had a good day looking through your tools you have a wide range of tools you literally cant go wrong and great helpful service god damn awesome shop! Woo Show details

Right Tool, Right Place, Right Price – Bought Torque wrench for great price and was very impressed by stock quantities in general throughout store. Great choice of Tools. Displays always look impressive and deals are always on. Show details

Repair – Anthony was a legend. Got my saw sorted and working again within 24 hours so quick and well communicated as I needed this back ASAP to go my job couldn’t be happier Show details

Insider – Process was easy and staff were helpful. Topped off with insider night food and drinks, suppliers in store were helpful and forthcoming with any information needed.

Great range and service - fixed a problem promptly – Bought a motorised auger from TT. Was the only one in stock. Went to assemble and found that an incorrect part had been packed at the factory, which meant that I couldn't use it. Went back to the store and the staff assisted immediately in determining the problem, and opening another pack with just Auger blades in it to find the correct part. I… Read more

lost an hour of work with the mix up, but the staff at TT were willing and able to help to sort the issue out.

Good quality step drill – USA manufactured product for near the same price as a Sutton Chinese product. Performs well and the starting tip has a good profile.

Crayon Purchase – Recently I visited Total Tools to purchase three crayons. The staff were quick to point out where they were located and the outstanding quality they are. Thank you Total Tools for such great crayons.

very handy and perfect for fixing jobs – Great shop , great prices Availability and the choice of products and the staff are always very knowledgeable & helpful Total Tools is my first shop that I go to for Tools

Good gear for real tradies – Helpful staff Good range The right gear Large selection Great locations Plenty of parking Open on the weekend Able to get tools fixed in shop

Special order. No fuss and nice and quick – I ordered in a non stocked item. It was a simple case of asking the staff about the tool. They looked it up and placed the order. I didn't have to pay a deposit. The tool arrived just a few days later and they sent me a txt to say that it had arrived. Everything was easy and went really well. Love the tool too.

Perfec every time 100% – Always has what you need and friendly help and advice. 100% happy with service and products. Can not get better service any other place.

Great customer service and brilliant range of tools and accessories – I only go to total tools to purchase my tools for my trade as they have absolutely everything I need to achieve my everyday work. While entering any total tools I have always received a welcome and a staff member seeing if I need a hand with anything at all with great knowledge about the tools and accessories.

Excellent Service – Great service. excellent knowledge and staff always willing to go out of their way to help me as a customer Thankyou

Amazing service from an beautiful employee – Amazing service, employee was extremely helpful, and deserves a promotion, give him the store to own and pay rise, and I would definitely shop here again

Exactly the tool I needed – Good quality chisel at a reasonable price and the shop assistant was happy to let me unpackage it to have a good look at it

Tool layout terrible and staff to busy behind counter – The Milwaukee tool section looks like my daughters bedroom in a complete mess and the staff were to busy behind the counter to help and the price tickets on shelfs are to small to see

insider night – Great friendly staff,very helpful even though they were extremely busy, staff took time to show some interest in what I was looking for.

Ok, but deceiving – Bought some tools- about 750 dollars worth. Received voucher, but cannot use it at other stores bar the one I bought it at. Kind of misleading, especially when I made a trip to a different store near a job. Was misleading in my opinion.