Great service, terrible product
When visiting flooring companies Touch of Class was the most helpful and informative. The flooring install went smoothly and I was very happy with the whole process.
Unfortunately the product has not held up. It dent and scratches very easily. Something as small as a teaspoon or a plastic cup will make a noticeable dent. I have had the floor for almost two years with numerous dents and scratches. We try to be as careful as we can and as a couple with no kids it should not look the way it does. Very disappointed as we have these floors throughout the whole house.
Apartment living at it's best
Our son referred TOCF and project managed the whole process from measuring to date of installing and we are extremely happy with the way the floorboards and skirting where delivered and to the way the installer was so precise and meticulous with the laying of the floorboards and skirting fixtures. Of course we do intend to do out utmost to ensure we follow the instructions of caring for our newly laid bamboo floorboards in our apartment and highly recommend this company to do a professional job.
Excellent advice and service. Flawless
We were provided with excellent advice and all products were explained fully. It was also refreshing to recieve a follow up on completion. These guys were not the least expensive but we could tell that they would deliver just by talking with them. It's great to see a company deliver on all aspects of service and quality of work. Even a small issue was resolved with hours of advising them. Keep up the good work guys, my friends will be coming to see you soon. Oh and my new laminate floors look awesome.
- Verified customer
Not fit for purpose
This floor is not for for purpose buy Embleton we have it in our 2 lounges and kitchen diner
We have a 2 year old and a dog and within 2 weeks we started noticing warping puzzled we called out our floor company he said it was from small water spills that had not been cleaned up straight away you can't get water on this floor and you should use a dry mop??
Wasn't told this on purchase then my little one spilt his water and didn't tell me only 5 mins and the floor really warped!?
We have complained to the company who have ignored us so we are...
Extremely satisfying experience
From when we first walked in the show room, Tania was informative and helpful by assessing our needs and making recommendations. Our later dealings with Kevin and Russell reinforced our belief that we were in good hands. The installers worked non stop and took pride in their work. We love the result.
- Verified customer
We have been really impressed with the service at Touch of Class. They came round with some samples to help us choose the best flooring. Gave recommendations, pros and cons.
The day we came home after the flooring had been put in, we were really delighted with the results. I rang the company that afternoon to say how pleased we were. Happy to recommend.
Beautiful floors, excellent work, a great company!
Having been to a number of flooring companies in Joondalup we were most impressed by Touch of Class Flooring. They gave us honest, clear advice, spent a good amount time on their initial visit going over options and were efficient and careful during installation. We have had a follow-up check and great advice on care, maintenance and cleaning of the floors. I can't recommend them highly enough.
These guys know how to exceed expectataions
This company laid our timber floors recently and did everything they promised. From the delivery driver calling on time, installer arriving at 7am and even follow ups and after care service.
Top company to deal with and our floors look awesome.
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