Great customer service
The Sea Creature Fun Pack pencils and sharpener set was a great and unique gift that I purchased along with colouring books and was good value for money. Their customer service and support staff were good, with a quick response to my email regarding delivery information and a follow up to check that everything was in order. I would certainly purchase from them again! Thank you.
Excellent product to excellent Customer Service
Purchased this Tea set for my niece & the lid was broken. Kate from Cust Service, looked after this issue within 48 hours & they posted a replacement for me. I’m one very satisfactory customer.
Disgraceful customer service
I purchased a toy car from this company but between the address screen and conforming through email they managed to delete my street name and so my address was wrong. I emailed straight away but got an automated msg back saying it was outside business hours. Then the next day an email saying it was sent already. I called but go nowhere with the customer service person. Another email suggesting I redirect my mail. I asked if they would refund me once my parcel was returned to them but apparently it would cost $15 to return it. What crappy service. Not happy at all ad wont waste my money buying from these people again.
Great customer service!
Purchased a little Bulldozer and had an issue with parts that came in package. Kate in customer service was fantastic and contacted manufacturer. After several emails from Kate they sent me a new one. Very satisfied customer!!
- Verified customer
Damaged Product/ still no resolution
Very disappointing experience with this company. I purchased a Toy kitchen for My daughter and it arrived with damaged pieces that are crucial to the construction.
Here I am nearly a week later, still no closer to a resolution with this company as they keep passing the buck saying they are waiting for their supplier to get back to them.
Absolutely appalling lack of customer service and motivation to take responsibility which they owe under consumer law. I have requested a refund, repair or replacement - happy with either but I’m still not getting any solutions..
They should be shut down for being such a dodgy business!
When you live in another country Toy Universe can deliver great happiness to your loved ones for you
With a grandson's 5th birthday to celebrate and a sister of 2 years and boy cousins aged 7 and 12 to help him celebrate, it was a pleasure to look and find interesting, entertaining and challenging presents for the hero of the day as well as find presents he could give to the rest of his family. And all from my home and laptop in Auckland, New Zealand, free to look in my time through the online shop until I was satisfied. And I was. I was also relieved of the hassles of our Covid-19 restrictions by not needing to leave home for packing and postage. All up it was a totally enjoyable experience, the online shop was a pleasure to navigate, browse, choose and purchase. I can't think of any reason to not do so again. And again.
BMW electric motorbike
Such an amazing product, our nephew (4 Yrs old) is absolutely loving it he would ride it all day if he could lol! We will definitely be buying another one for our youngest nephews (2 Yrs old) for his birthday in a few months!
This is one of the quickest no actually the quickest and friendliest online encounter I have come across.
I ordered items on a Monday late night and on Tuesday morning sent an email asking if I would have them by Friday.
The response was the item has already been shipped and it arrived today in less than 48 hours from when I ordered!
Well done guys and I appreciate the pride you take in delivering exceptional service with quality toys!
superb customer service by Joy.
I received a drive on fire truck it arrived with a minor fault. contacted customer service Joy has been superb in rectifying the problem. way above my expectations. can't fault the service will order again. Thanks.
Amazing customer service
Quick delivery but unfortunately received a faulty product. Toy Universe was quick to respond via email, follow up with supplier and resolve issue. Emailed me to say a replacement was being sent and provided a tracking once confirmed. Will definitely shop with Toy Universe again. Amazing customer service.
Great Games and Amazing Customer Care
We ordered 2 educational board games, What time is it Mr Wolf? Pop to the Shops and a multiplication chart. The games are fun whilst being educational-one helping with maths and one helping with time telling.
Upon receiving the items, one of the games had a missing player piece, I emailed to advise and got a reply almost instantly, saying a replacement would be sent out straight away from their supplier, it was and not only the piece....a whole new game. Can not fault the quick and great customer care. A ********
Great customer service
I ordered a play kitchen and there were some issues with the courier and Joy was straight onto it for me. The kitchen had a small fault that couldn't be replaced however i was immediately offered a partial refund. Joy was a great help and I'd be happy to order from them again.
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