30% increase in premium in 1 year
Got my renewal for my Toyota Hilux - have been insured with Toyota Insurance for 5 years.
My yearly renewal went up 30%. I rang up to find out why. They told me it was due to cost of parts increasing, labor rates increasing etc. They told me there was nothing they could do and to shop around for a better deal.
I am in the customer services business - If I treated my customers like this I'd be sacked.
Will be insuring with someone else - particularly after reading the bad reviews!!
- Comprehensive Insurance
- Verified customer
Do not buy Toyota insurance
Do not buy insurance with Toyota.
In the summer my parked car got hit by a disqualified driver during a police chase through the village and the damage meant I could not drive my car. The customer service provided by Toyota Car insurance was bad at the start and got worse as the weeks went on. Initially they were unsure of the protocol regarding my policy in this event and did nothing to ease my worry at a stressful time. They then failed to pass the information on quickly enough to ensure a courtesy car was with me and so I had to wait ONE WE...EK for one to be available with myself making daily phone calls. This then affected my ability to get to work. Further phone calls to Toyota insurance with massive wait times just had them going around in circles repeating the same information. They gave me contradicting information saying they could not use my crime reference number to obtain details from the police and I would have to call them directly. The police said it was protocol for the insurance company to do this. Another wasted phone call. Toyota at Clifton Moor York were helpful but the communication between them and the insurers was a joke. My policy documents clearly stated that I would not need to pay an excess if hit my an uninsured/disqualified driver and yet the insurance could not confirm this. They also continued to bombard me with calls once my car had been repaired asking for the excess to be paid. The insurers said "you need to pay the excess and then it will be reimbursed" and so I politely refused as per my policy documents. Why have that as a perk of the policy if you would then need the money upfront to deal with it?! And so we are now 4 months after the claim and I have yet to receive any letter from the insurers explaining the process or whether they have managed to claim anything back through the motor insurance bureau. A COMPLETE LACK OF COMMUNICATION AND CUSTOMER CARE. DO NOT BUY INSURANCE WITH THIS COMPANY. Please note however that my Toyota car and service from Toyota Clifton Moor is 5 stars and I would buy a car from them again. Just not the insurance!
Never get Toyota Insurance
I have had nothing but trouble with Toyota insurance I gave them 3 chances and now no more
1 They claimed we did not pay our insurance one year even when we showed them our bank statements it still went on for a mouth
2 They also did the same with the roadside assistance
3 I had someone hit my car and Toyota sent my car to one of there repairers and when I went to pick up the car they did not fix everything they were meant to and the paint was a complete different colour
Sloppy & impersonal
Impersonal and sloppy processes and weak communicators. Toyota lost my recent excess payment and threatened legal action when it was already there for weeks. No apology when they found it.
Give -1 if possible
Worst insurance company, No communication from claims center, waited over 10 months for a decision. What a joke. Might as well throw the money in teh bin rather than paying these jokers.
Useless and dodgy
If you have a novated lease with TFM change your policy.
Lumped with this policy on a novated lease on a fairly expensive modified car. Minor damage to the front suspension. Got my own quote at a company that would use the right parts.
Adica lied initially to have the car taken to a fly by night smash repairer and arranged a tow as told no choice of repairer.
They tried to tow my car without telling me from my repairer before they could finalise the quote.
Staff in Dispute Resolution especially Chad are rude, disrespectful and talk over you.
As soon as the car is back, cancelling the policy.
0 stars! Should have looked here first!
Horrible and unprofessional. My partner and I both purchased this insurance with our new cars. I was asked if I'd had a claim in the past 3 years with another vehicle. I disclosed no only cosmetic damage caused by myself. I put a claim in (again cosmetic) months later and was penalised for not having the previous one one my record... even after having disclosed it. The finance lady may have been doing me a favour but it cost me a lot in the long run.
My partner has put a claim in and it has been non stop unprofessionalism, the assessor wrote o...
I would give 0 stars if it was possible
Terrible, no communication. Waited 8 months to get car fixed only to be told that they wont be fixing. Call center doesnt know what the f they doing. Stay away
Worst insurance company.Save yourself the trouble and insure with someone else
Bad customer service altogether.
Poor communication with customers.
Unavailable over the phone,called them a number of times only to wait a long time on the phone.
Request call back and send email but they never responded.
Called to complain,they noted the complain and said they'll follow through but never happened so I moved on and now insured with a different company and paying cheaper.
Helpful and informative from staff when I made a claim on 24/6, thanks.
I’ve been with this company for three years. This’ll be my first time to make a claim, all went well. The staff gave me a lot of helpful information and answered my questions in detail patiently.
Incompetent claims Department Staff.
I have had insurance with Toyota since June 2015. I made a claim recently which was lodged over 6 weeks ago. I have rang the insurance company over 8 times to get it through. The other driver In the accident was ringing me constantly because Toyota insurance would not process the claim. They virtually did nothing to help myself or the other poor person. They also do not communicate with each other and there is no accountability for poor service and inaction on their part. If I had not gave them a ring, my claim would have sat in their to do basket for ever.
Terrible company. Please run before it’s too late!
This company cancel my policy without letting me know. I wasn’t aware of my car running on streets without insurance for almost one year. When accident happened last month, they pushed me away without concerning my driver sitting in a car wreckage in the middle of streets needs help. So much more.... Disgusting policy terms n conditions...Bad service n impolite staffs n awful customer service....Turning other people misfortune becomes his fortune.... Following where money goes, oh what a Terrible feeling....
bad, rude and unreasonable assessor and claim consultant.
Few weeks ago my parents dropped their car off for a service at Noble Toyota. The mechanic involved in an accident with another Noble Toyota vehicle. Noble Toyota lodged a claim through their insurance provider, Toyota Insurance since my patents are in a bailment relationship with Noble Toyota
As part of the assessment, the car was deemed uneconomical to repair, need to be written off. Toyota Insurance offered $10360, which they considered as the market value. The car is a Corolla 2012, 51,000km on the odometer in good condition
Upon our stud...y of the market and also agreed by Noble Toyota that the market value should be higher. I estimated it should worth 12000 and we are willing to accept something close to that figure. Noble Toyota prepared a response to Toyota Insurance with evidence about the market value of the car. Toyota Insurance's assessor called us back. He is very aggressive, rude and unreasonable. He said he has considered the response from Noble Toyota, but was not able to increase the offered value. He said that is the value according to his calculation. He was forcing us to use our insurance. My parents are in their 70s and don't cope well with stress. While we try to help them as much as we can, they are stressed out from the uncertainty and things that they need to do from their end. Toyota Insurance is very pushy and we have never dealt with this issue before.
Disgusting policies, followed by disgraceful employees who don't care
We paid thousands of dollars on our fleet of vehicles for insurances per year through Toyota - only to be refused cover on a technicality, I am shocked how an organisation can have no leniency in awkward situations. THey don't explain their policies correctly, and frankly don't care if you find yourself in trouble.
Complete rip off - stay well clear
My comprehensive premium has gone from $791 in 2016 to a quote of $1,263 in 2019 despite the fact that I have a top tier no claims bonus rating of 1 (5+ years).
Finally called today to question the increase and they were hopeless - all the answers came from a script and when they took me through how they calculate the premium i was able to explain how on each count I should be seeing a reduction in premium, not a nearly $500 increase in 3 years!!!
Ridiculous service from claims department
I had a rear end collision and applied for a claim. The collision was so bad that my phone had a crack on the back panel. First of all their authorized repairers are not up to mark. I asked them if I can get the car repaired by my own repairer. They agreed and told me to get it accessed by their authorized repairer. Without my consent, he started fixing my car and I got a message saying, my car is repaired. I was in a shock. After inspecting the repair, I was disappointed with the quality and asked him to allign the boot again properly. Now a...bout the phone damage, they told me to get it repaired and they will cover up to 500$ in damages to my personal belongings. My phone repair cost came out to be 120$ and then they started telling me that it was a pre existing damage. When it was clearly due to impact from the accident. Their call centre representative called Jack has been rude with me since the begining. I am trying to get that 120$ from them till now and still no response after sending the repair invoice. Try to stay away from Jack.
Costy and wouldnt insure my stoeln belongings
Ute was broken into and toyota wouldnt insure our stoeln belongings
Disgusting to know how much we pay for insurance and then not be able to use it when you need it.
I hope you feel great knowing you have ripped us off!!
Would not recommend or use ever again!
My premiums just kept increasing first from $65/m to $93/m None of my conditions had changed except for the car's value which is going down each year, yet my premiums go up by ridiculous amount.I was ready to reduce the agreed value, but still they are not ready to reduce the premium amount and they made the excess really high.
Also the explanation given was not so convincing reasons like suburb's risk value has increased and they're matching competition, etc... They do not care about the customers. I have not made any claims so far, I couldn't imagine a situation if I need to claim in the future. Customers should not entertain these types of companies any more.
Admin, please allow zero stars for reviews. Toyota Insurance Sucks.
- Inconsiderate Staff
- Rude Staff
- Stingy and will hold excess regardless if at fault or not.
- Had 3 accidents with them over the life of the policy (about 3 years), all the experiences were a nightmare and got worse each time.
- They took 4 months to repair (for 1 claim, not in total), and it was at their end not the smash repairer. I made a complaint about them and wanted something done... This was in 2016,I just received a letter from them (08/03/2019), saying I asked for a complaint to be raised and if I still wanted something done....what a JOKE!!!.
Deserve zero stars
Was involved in an accident. No fault of mine but they insisted on holding $1000 excess. Accident was Year and half ago. Tribunal last month awarded me the excess back. But till now they have not responded to my request to get my money back. Terrible insurance. Not to be trusted.
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Questions & Answers
I got very bad experience from DSI Panel, they left my car very dirty with the pain outside and inside also, back bumper also not fit properly, pain job is very bad with the mark, kit cover is broken. I still need time to check everything, they are not honest. They talk like professional and their shop look good, then I just believe that TOYOTA Insurance refer the good one to me. Unfortunately they fix two things but they damage everything else, I had already email to DSI Panel but had no response. It should be Toyota Insurance's responsibility to fix all of this. Anyone have any recommendation for me please?
Are there any car insurance companies that are honest and provide value for money????
I am looking for comprehensive car insurance on a new car and thought I'd check the company reviews. Boy, was I disappointed, I don't think I found one review that had anything good to say about making a claim with any company that I checked.
It appears that after reading many reviews that they are all terrible when a client makes a claim. They promise many things and never deliver. While they are taking the premiums from clients they are very helpful but when a claim is made there is no customer service at all.
I just got my Toyota 2 months ago and I got tire flat do I Can get new one free ?
Nothing like the present to learn. If you drive a car you need to learn basics. As in change flat tyre, realise what buttons and switches are for i.e. their function. If you can't or won't learn this then don't drive. No freebies for flat tyres, either change the wheel or get a puncture repair done. Welcome to your new Toyota!
you dont want much why would you expect a free tyre? flat tyres are part of driving it happens to people every day of the week Change the tyre & get the flat fixed SIMPLE.
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Contact Number||1300 880 182||1300 880 182|
|Coverage Type||Comprehensive||Mechanical Breakdown / Extended Warranty|
|Underwriter||Aioi Nissay Dowa Insurance Company||Aioi Nissay Dowa Insurance Company|
|Legal Liability Cover||Included up to $20 million||Included up to $20 million|
|Choice of Repairer||Not Allowed||Not Applicable|
|After Accident Care|
|Hire Car after a No Fault Accident|
|Hire Car after an Incident|
Included up to $80 per day up to 14 days
|Essential / Emergency Repairs||Included up to $500||Not Applicable|
|Emergency Transport & Accommodation||Up to $100 per day to a maximum of $500 per claim||Included up to a total of $500 if a failure occurs more than 200km from your usual place of residence; and the amount of labour time required to complete the approved repairs to your vehicle exceeds 8 hours.|
|Hire Car after Theft|
Included up to $60 per day up to 21 days
|Child Safety Seats and Prams||Included up to $500||Not Applicable|
|Lock and Key Replacement||Included up to $1,000||Not Applicable|
|New-for-old Car Replacement|
Earlier than 1 year from original registration
|Pay As You Drive / Fixed Kilometre Discount||Not Offered||Not Applicable|
|Personal Property Cover||Included up to $500||Included up to $500|
|Trailer & Caravan Cover||Included up to $1,000 in total||Not Applicable|
|Transit Cover||Included||Not Applicable|
|Uninsured Motorist Benefit||Not Included||Not Applicable|
|Accidental Loss or Damage|
|Theft or Attempted Theft||Included||Not Applicable|
|Collision||Not Included||Not Applicable|
|Malicious Damage / Vandalism||Included||Not Applicable|
|Natural Events||Included||Not Applicable|
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