Toyota Motor Vehicle Insurance

Toyota Motor Vehicle Insurance

 Verified
Toyota Motor Vehicle Insurance
2.2

240 reviews

PositivevsNegative
28% · 68171 · 71%
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Claim Resolution Time
  • <1 day
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
2.6
Customer Service
2.7
Timeliness
2.7
Job Satisfaction
3.1
Transparency
2.8

Reviews

240 reviews
Hallie C.
Hallie C.Sydney, NSW
  Comprehensive
Timeliness
Toyota Insurance
Toyota Insurance   DM   
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Cheng Q.
Cheng Q.
  Comprehensive

positive experience

it was easy to claim the insurance and the staff is nice and helpful Show details ·  1
Hayden S.
Hayden S.Perth, WA3 posts
  Comprehensive

Toyota Insurance A+

Wife crashed car in carpark, Toyota fixed the car. Quick and efficient. Show details ·  1
Value for Money
Customer Service
Igor
IgorMetropolitan Adelaide, SA
  Fair Incentive Comprehensive

Toyota insurance

Very happy with service and repair my car.
Professional and quick service Show details ·  1
Customer Service
Transparency
Tienyel O.
Tienyel O.South West, WA
  Comprehensive

Great service

The repairs to my vehicle were fast and of high quality after I hit a kangaroo couldn't be happier Show details ·  1
Tommy
TommySouth East Queensland, QLD
  Comprehensive

Full replacement cost then hit and run

I had previously had a car stolen which was burnt out, Toyota paid the new price without question. This time I had a hit and run. A little disappointed I had to pay the excess, but Toyota were highly efficient and the panel beater was excellent. Show details ·  1
Kimme M.
Kimme M.
  Comprehensive

Unhelpful

Claim was not fully honoured and therefore we are unsatisfied with the policy and company Show details
Value for Money
Toyota Insurance
Toyota Insurance   DM   
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George
GeorgeDarwin, NT2 posts
  Comprehensive

Toyota Insurance the best

If you ever need to claim Toyota insurance will make it easy and I would recommend them to anyone.I have never had better service Show details ·  1
Value for Money
Chesty
ChestyPerth, WA4 posts
  Comprehensive

Quality service and parts feedback on competed staged

Panel repairs to drivers front and rear doors new doors fitted Show details ·  1
Sydney Toyota Driver
Sydney Toyota Driver
  Comprehensive

at lost with where my claim process was at

nil Sydney presence. all claims made on line or by phone. simple minor scratches claim made in April but no determination six weeks on. The assessor did not reply to my request for follow up call nor email back. I finally received a call from an email moderator after a number emails were sent out by me following up on my request for follow up call(!) I am still waiting for resolution and not impressed with the reasoning that only physical letter correspondence is the available means of communication with the other driver(?).
It is not a good timing that computer asked me now for feedback in a public forum! at this point i have very little confidence outcome will be achieved within 3 months or 6months. Show details
Value for Money
Customer Service
Toyota Insurance
Toyota Insurance   DM   
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Leo Z.
Leo Z.
  Comprehensive

Horrible experience with the whole process except for the repair work i

DO NOT RECOMMEND!!!
horrible experience from the beginning
Toyota dealership is totally different from Toyota insurance Show details
Job Satisfaction
Transparency
Toyota Insurance
Toyota Insurance   DM   
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Ben
BenSouth West, WA
  Comprehensive

Non existing communication

Toyota Insurance waited for the other party to provide additional information up to a point where it was only a week out from the booked date for my car's repair - constant emails to Toyota Insurance landed of deaf ears - no response, their communication is terrible (hence the one star) - they even came up with a solution while waiting on the third party involving me paying the excess and then a possible refund when the other party fail to produce. Even when I agreed to this Toyota Insurance again fail to communicate to me the procedure to fork out the excess - bad, bad company to deal with!!! Show details
Value for Money
Toyota Insurance
Toyota Insurance   DM   
More

Hi Ben, we’re sorry to hear of your experience and would appreciate the opportunity to look into this and provide further assistance. Please reach out via social.marketing@tfal.com.au and our team will be in touch. Thank you, Toyota Insurance

Caryn
CarynSouth East Queensland, QLD
  Comprehensive

Great service provided

Service was great. Even though I had to wait 2 months for a car part to arrive from overseas, my car was still driveable and they kept me up to date often with updates. Great service from claims people & repairers. Can hightly recommend. Show details ·  1
Timeliness
Brett S.
Brett S.2 posts
  Comprehensive

Hitting a roo in the ciuntry

I was cought out on policy that no rental was allowed for
I have another vehicle added this feature to the policy
I was penalised for hitting a roo in the countryside
That wasn’t my fault yet $70 per month penalty this needs to be looked into Show details ·  1
Job Satisfaction
Transparency
Deep
DeepGreater Melbourne (Inner), VIC
  Comprehensive

Insurance experience

My experience with them was one of the worst experience. Can’t trust them in anycase, I didn’t got my claims back. Still waiting for them. I have to remind them all the stuff that they need to do. I have to call them every week to get my claims Show details
Toyota Insurance
Toyota Insurance   DM   
More

Hi Deep, we’re sorry to hear you are dissatisfied with your experience. If you need any assistance or would like to discuss this further, please reach out to us at social.marketing@tfal.com.au. Thank you, Toyota Insurance

Questions & Answers

Lyn P.
Lyn P. · Toyota Motor Vehicle Insurance

Hi I have a rust free trooping 90 model no dents low ks it owes me 34000 and is fitted with a lot more accessories how much will you insure it for snd payments

Toyota Finance
Toyota Finance   DM   

Hi Lyn P., thank you for your question. For all quote enquiries please visit our website external link  . Thank you, Toyota Finance Australia

Micheal
Micheal · Toyota Motor Vehicle Insurance

How tO make call a CLAIM for KarS

Amir A.
Amir A. · Toyota Motor Vehicle Insurance

Way your company take money in my account bank

Details

Compare all Toyota Motor Vehicle Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Coverage TypeComprehensiveMechanical Breakdown / Extended Warranty
UnderwriterAioi Nissay Dowa Insurance CompanyAioi Nissay Dowa Insurance Company
Legal Liability Cover Included up to $20 millionIncluded up to $20 million
Choice of RepairerNot AllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $80 per day up to 14 days

  • if the amount of labour time required to complete the approved repairs exceeds 8 hours.
  • maximum total during the period of cover is $1,120
Emergency Transport & AccommodationUp to $200 per day to a maximum of $500 per claimIncluded up to a total of $500 if a failure occurs more than 200km from your usual place of residence; and the amount of labour time required to complete the approved repairs to your vehicle exceeds 8 hours.
Towing Costs IncludedIncluded
Hire Car after a No Fault Accident

Not Applicable

Essential / Emergency RepairsIncluded up to $800Not Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot Applicable
Hire Car after Theft

Included up to $100 per day up to 30 days

Not Applicable

Lock and Key ReplacementIncluded up to $1,000Not Applicable
Transit Cover IncludedNot Applicable
Trailer & Caravan CoverIncluded up to $1,500 in totalNot Applicable
Child Safety Seats and PramsIncluded up to $800Not Applicable
New-for-old Car Replacement

Earlier than 1 year from original registration

Not Applicable

Personal Property CoverIncluded up to $1000Included up to $500
Uninsured Motorist Benefit Not IncludedNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot Applicable
FireIncludedNot Applicable
CollisionNot IncludedNot Applicable
Natural EventsIncludedNot Applicable
Theft or Attempted TheftIncludedNot Applicable
ManualDownload manualDownload manual
Visit official website

Contact info for Toyota Motor Vehicle Insurance

  • ABN: 48002435181

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