TP-Link

Order a solar powered security outdoor camera and sent me battery powered one. Called customer support to send me the correct product but customer support refuse to send correct porduct and ask to return wrong product at my own cost before refund… Read more

can be process.

If I have to return product at my own cost then I will logde a complain to victoria consumer affiar with copy of invoice and all email conversation.

Upon contacting Mate for technical assistance to rectify my error in setting-up a Mesh Wi-Fi system the product/service knowledge provided by Ozzie was particularly impressive. Ozzie's patience, friendly persona and clear communication skills ensured the whole exercise was completed in a time effective manner.

Very happy with the tp-link customer services and Tinecia.N was very helpful and was able to fix my issue in no time. She is very knowledgeable with the tplink modem which I got from JB and was able to help me connect to my ISP correctly after several calls to my ISP which didn’t fix my issue. Vet happy customer. Thanks a lot. Kevin Show details

Lauren Wang was very helpful in resolving my issue connecting my TP Link Modem to the TP Link Range extender. She was polite, warm and patient, thanks again for your help! ☺️ Show details

Had issues from the moment this was mounted on the wall. As soon as the solar was plugged in the device dropped off the network. After 3 weeks of troubleshooting, TP Link came to the conclusion that the device was faulty as it would drop off the network when the solar was connected...... Then starts the lengthy RMA process where they send a return… Read more

label, then you send the camera back, then once they have received it they will send you a new camera. They did offer to send a replacement camera within 2 days after Aus Post had received my camera, however i had already spent 3 weeks troubleshooting (trying different solar units, recording and debugging under different circumstances, pinging over time frames with different circumstances and logging times of all the actions) and was past wasting more time on this company.

12 September 2025. I paid $1,295 for supposedly a premium router. TP Link Archer. I wasted hours setting it up, but it would not work. I called from NSW Australia. TP-link recorded my call without my consent. This is unlawful but they clearly do not care. So, they refused me service unless I had my call recorded. I then had to pay a tech guru… Read more

to install the router. He said TP-Link were a bad brand and the router was faulty (after hours and charging me too).

I returned the router via Amazon.

I will find another provider that respects the law and my privacy.

Not very reliable, both hardware, and service (helpdesk responds, but helpless; API/service is extremely unreliable) – I have over 15 products purchased over the last few years from TP-Link, related to home automation. Its the second time now that ALL of the appliances (switch boards, bulbs, and plug points) gone out of sync. When this happens, I need to go around the house and re-program them (reset, relink-to-wifi, and set their schedule), just imagine doing… Read more

this for 15 products. A nightmare. Also some products (two plug points) give a funny sound, and won't work as expected. Just because it was a few months out of warranty date now it has become useless, costing me of the appliance (laser printer) itself which got broke as this plug was switching on and off all night without me knowing. I'm ashamed I chose this brand despite what some warned me about. Now writing this so that someone else can save the hassle and invest their hard earned cash elsewhere.

After several years of persevering with range extender rated at 300 mbps and only getting 36.4 mbps on Speedtest I just upgraded to the TP link AX1800 wi-fi range extender and it is the best $109.00 (Amazon AU) I have EVER SPENT. The first Speedtest result at the other end of the house was 381mbps download and 94.2 upload!!! I then went into the… Read more

garage, up some steps, through a door and around a corner (so 3 walls thickness where the old extender would not even register) and I got 266 on Speedtest.!!! Outstanding. Do not waste you time on similar priced products of dubious origin. So impressed!

Hi Rosalind, Thank you for your email and for your outstanding support earlier today. I truly appreciate the time and care you took to assist me in configuring the Deco E4R system. Your communication was clear, structured, and easy to follow, which made the entire process seamless. You guided me step by step in connecting all three mesh towers… Read more

so they now work together perfectly to meet my Wi Fi requirements.

What really stood out was your professionalism, patience, and genuine willingness to help. You made what could have been a complicated setup feel straightforward and stress free, and I am very grateful for your support.

I will be more than happy to share my positive experience with the AU Tapo Store, as it is well deserved. Thank you again for your excellent service and dedication.

I had issues reconnecting to WiFi after changing my NBN provider and felt quite frustrated. I contacted TP-Link Technical Support and was assisted by Hely Z — and I’m so glad I did! Hely was incredibly patient, kind, and explained everything in such a simple way. Within 10 minutes I was back online! The service was smooth, stress-free, and very… Read more

professional.

Thank you, Hely, for the amazing support. I’m extremely happy and would definitely recommend TP-Link to anyone needing technical help!

I had a decent experience with TP link this time around with warranty. I purchased the unit about 18 months ago from The Good Guys and at the 9 month mark one of the units had intermitted faults. (dropping wifi and internet connections) I went through trouble shooting with TP Link and they directed me to do some diagnostics download some software,… Read more

runs some test etc and swap the primary unit with one of the node. This seems to have alleviate the main issue of dropping internet connection but still had intermitted Wifi drop out within the house that I could put up with. (Note that to reduce the wifi drop out rate I had resulted in using a ethernet back haul, turning wifi mesh off and assigning devices to certain unit) Fast forward 9 months and the unit would no longer connect to the internet. I contacted TP link via the phone and the operator gave some instructions to try to pin point the issue. I know it was an issue with TP link units as I had a older Linksys unit that would connect to the internet and the TP link would work in Access point mode only. After trouble shooting with the operator for about 15 minutes she concluded it was a major fault likely to do with the ethernet port. She sent a email requested photos or the unit with Serial numbers and Version numbers plus receipt of the unit and TP link sent code authorising the retailer to replace the unit. I went to good guys Booval and the staff Haley quickly and promptly process the return and provided a new unit. (5 stars for Haley)

Exceptional customer service! – unable to activate my new router, i phoned the 24 hour service after much frustration of not being able to set up myself. Aurelia Kuang was the perfect consultant talking me through every step with easy to understand instructions and we had the connection live in less than 15 minutes. Very glad i bought a product with such practice and caring… Read more

support. Not being an overly technical person, customer service of this quality gives me confidence if I were to have issues in the future. Next time i won’t wait two weeks! Thanks Aurelia, you’re a superstar :-)

Great Technical Support – Holly in TP-Link technical support provided with me outstanding service and helped me resolve a configuration issue with my new ER7412-M2 over several days, Her communications with me were very prompt and informative.

Modem configuration – I was on phone with my ISP took over 2 hours we couldn't get the service running. As I call TP link service help (Journee xu) took 10mins got me going I definitely recommending her best service I ever had. Thank you so much. Take care.

Thanks for TP-Link Supporting team specially Mr Lin – Thanks the Mr Joshua. Lin in TP-Link Australian Support team, he gave me several times detailed information and patient help, let me to setup the modem without ISP's help. I really appreciate his expertise and patient working opinion. TP-Link should be proud for having stuff like Mr Lin. Show reply

waste of time ever thinking of buying this brand ( Tapo C400 ) – don't buy this camera , I was given one for my birthday and tried it out it is a waste because the camera is Not supported in Adelaide Australia , so I would not recommend any one to buy this Model in Adelaide

Camellia Li – We had great service from Camellia Li. She was very helpful, knowledgeable and persistent in her determination to get a positive outcome. I had spent 6 hours working on this problem working with many others. You are lucky to have her. Thanks Show details ·  1

Impeccable service and technical support – Winnie was amazing. Fantastic service and went the extra mile to solve my modem/router configuration problem at home. I could never have navigated the troubleshooting without her help so this is a big thank you for her top quality assistance and technical support! 10/10. Great work! Show reply

Amazing customer service – The help was appreciated by us, as the workers were very patient and their customer service was excellent! Nikhil, our helper, really saved our day as our household is filled with working students :) Nikhil is the best! Show reply

Brilliant – [Name Removed] was absolutely fantastic , she has great Customer Relations was very patient with me , and got me on the internet when 5 other technicians from my ISP provider couldn't. I would definitely recommend TP link tech support after this superb effort. Thank you [Name Removed] Show reply

Why aren't there 10 stars? – Very good support. I really appreciate.He patiently helped me for two hours. I want to give you 10 stars, but I only give you 5 stars Show details ·  1

24x7 Technical support – I was having problem setting up wifi mesh. Technical support was very knowledgeable and stepped me through the process fixing the issue. Very happy with their customer support. Show reply

Setup & Service – Tried to setup the Deco myself and failed miserably. After calling the TP-Link Technical Support line I was able to set up the Deco X20 painlessly thanks to Mona Shan talking through everything in a helpful and knowledgable manner. The mesh network itself so far seems to be working well. I'd encourage anyone that isn't tech savy like myself, having difficulty in setup, to try and reach out for help. Show reply

WIFI fixed – Penny Tang was a great help to us setting up our WIFI. She was both patient and understanding. Thank you Penny Show reply

Thanks to Aurelia from customer support for getting me up and online super fast! – New Modem required some manual config which appeared to be quite technical and confusing. Aurelia from the helpdesk heloed us get online in a few minutes! Great serice thank you Show reply