Can you believe I informed TPG 30 days before my move, and I still don't get NBN box installed on the moving day! I am moving to a newly built home where there is no NBN box installed, after I raised my moving home request to TPG, I called them 4 times to highlight that I need to have NBN box installed first. Every time customer service promised this would happen smoothly on my moving day. I called again just one day before my move, I was told NBN box can be installed one week after my move! I told them I need to escalate the issue to supervisor, and then they said supervisor would call me back within 24H. Again, it didn't happen at all! What a group of lairs!!!!!I need to work from home with internet!!

Debited our account but never installed the service. Customer service absolutely appalling - impossible to have the service installed- no follow up from customer service staff. Don’t use this company unless you love being frustrated!

When it’s working it works well. But if there is an issue with something like it keeps dropping out, they are incapable of fixing it. My service didn’t work for the last 3-4 months. Spoken to them many a time to try to have it fixed. And they kept telling me it was. As the person using it , it was definitely not fixed. After the 3-4 months of still taking my money for no service provided I have cancelled my NBN and will try a different provider.

I have been waiting for NBN connection since September now. It's ridiculous I have had no internet since then. They took my $200 fast enough though. First appointment the guy couldn't connect it as they needed a ladder which I have.....Then about 3 weeks later 2 more blokes come to assess the situation and we discussed the connection. Now they need another person to come out and reassess the situation.....still waiting and it's January. Well now I have been trying to cancel the connection for about 1 month. No-one ever communicates anything to you . I am sending modem back with courier today and am still waiting for my $200 back of course.....I will be taking this further if no refund asap...so annoyed.

I have a bad experience with the service and also with the staff. Me abs my husband been calling to report about this issue with wifi since September 2020 and it’s not January 2021. TPG finally sent a technician who couldn’t speak English and at the end he made it even worse. It’s so frustrating connecting with dishonest provider like TPG. Staff are so dishonest rude and with language problem.

I've been a TPG customer since September 2016 and am very satisfied. They're less expensive than NBN offered by other providers. FTTB speeds for me are around 90 Mbps / 38 Mbps, they are consistent and I could count on one hand the number of outages experienced.

Do not use TPG. Their speeds and seek times are slower, and they have changed. They are making it harder to make changes to your account and services. The self-service options have diminished and you now spend hours on the phone if you want help. I changed ISPs but discovered they had kept billing me. They charged me for 4 months internet I wasn't using and are refusing to refund my money! Steer clear of them.

Enquired definite-dates-of-end of ADSL-service, Not-one knew, though they aggressively-pushing everyone-to-NBN (reapeated calls eventhough instructed not-to-contact-me.), Hinted to-use otherprovider, they-pass-you-to-another-department-who-will offer-you-nothing-more than-what is already-available on-website or emailed-to-the-customers. Bottomline-is-SALES,-not-provide-good-service. Company-should-aim-to-provide-good-service and sales-will-follow.

worst internet service in Australia ever they also go behind your back and sign you to a contract when you complain about the service when I signed up to tpg I was on a month by month plan have proof of installation fee as that was the condition of month by month plan

we ordered one day then 2 days later the modem turned up super fast
they are very organised and frendly company to deal with our speed is between 85 and 91 which is excellent no issues at all with any of the installation there should be 10 stars they were always sending sms and emails untill they were finished with the installation completed and the phone was only 2 days because we ported our number which can take 5 days thats what i mean they are excellent in the customer service look how they looked after us there is nothing wrong with them we are very happy to sign up with tpg glad we did.

Rude staff from customer service, faults as well as the engineers. They have no issue with releasing my personal phone records and internet usage without permission.A total disgrace.
What a strange request from this forum for all reviews to have a minimum word limit of 30!

I get such inconsistent speeds with TPG, usually very slow and underwelming. I was with Telstra for many years, more expensive but never had these issues. See speedtest results in the screenshot using their service. 1.3mbs is utterly disgusting for a 50mb line.

Promised NBN to my area a year before they could deliver it. Customer service strategy is similar to mushroom farming (keep in dark and feed s#!+). If you have other options use them.

Do not use Tpg. This has to be the worse so called company to deal with. Philopheno call center very poor english which is ment to be a basic requirement. Tpg will creat contracts behind your back to lock you in they will also change billing dates and take money out of your account as they want. If you use tpg you will need assistance from the Telecommunications ombudsman. No staff will help all they do is verify who you are and can nerver resolve anything the adverage call time to TPG is 1 to 2 hours. TPG will put you in a on hold loop. I have also filled complants to the ACCC along with thousands of others.

When we got connected to NBN, the speed was very good. The wifi range was also good. All of a sudden the 2.4ghz network is unstable and 5ghz range has decreased a lot. Just showing one bar. I called them and explained them. They say that it could be the reason of neighbors bringing in new devices to their home. I told them to send someone because it could be the reason of a faulty router. They said they will monitor it. After the call they just made the internet worse. Just helpless at the moment. Disappointed. The guy on the phone sounded rude too.

I have swapped to the nbn 100 mbps since July 2020 with tpg but i am still getting less than 50 mpbs speed..however i am still being charged for the 100 mbps..worst internet provider..i definitely wont get 1 new contract with them!!!