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Worst customer service and internet I've ever experienced!!
Internet speed .06 download and .23 upload (3rd week in a row), 1 hour wait to 'chat' to TPG help desk only to be transferred to a different department.I'm currently on hold for over 3 hours waiting to talk to someone! I have also sent 3 emails and 6 other attempts to contact the customer service team.
After 2 1/2 weeks of trying to fix or upgrade the service I am giving up!
Worst Service Ever!!!!
Don't bother with TPG
No support. Cancelled phone support due to covid. They are a telecom! It's also impossible to get them on chat.
No phone support available. Referred to chat. The chat is always busy. I'm trying to contact them for the fourth time for a pre covid problem. They are rubbish. I'm switching to aussie with aussie call center
bad speed, unreachable customer service, what more can i ask?
i had 2 accounts with TPG - (1) home NBN in Geelong (2) business ADSL2 in Melbourne - both are bad download speed, regular dropouts and extremely slow upload speed, called many times, couldn't have those issues fixed and also unable to cancel the contract.
Covid 19 congestion
I had fine internet with tpg until covid 19, they said it was probley my modem causing speeds of 10mbps. I told them I get this speed between 8:50pm and 10:48pm every night. They didnt want to hear about it and after contacting them once i couldn't get hold of them after that and still can't. I changed over to aussie bradband and had no issues at the peak hour times, same price and Australian based service. Tpg are not worth the trouble. I still cant cancel my service since they arent taking anycalls for that. Its times lile this you can see which provider is better.
Do not waste your money like we have. It’s not that it’s slow...just that it never works. Phone or email help desk every day. Doesn’t work at all! It been like this for a month with little communication provided.
Online chat support
Worst ever online chat support.cant understand why tpg cant access phone remotely..waited for hours for getting agent online and agent closed out chat..i paid money for the internet service..im really unhappy with tpg online chat support
Save your money
I have tried multiple times to cancel with no response or circular responses trying to defer me or up-sell. They also keep billing you for as long as they can.
Never solve problem
Never solve problem, get easy money from customer, wait long time on phone call, customer service team not help full, worse connection, never recommended to family and friends, try to point each other, sick of making complain to solve problem but never solve problem.
Gold Star for Infinite Wait Times and 0 Communication.
TPG have charged me $120 thus far, however I still have no internet connection after 2 months.
You cannot contact anyone, they have entirely shut down their customer support and accounts cancellations. Been waiting 18 days to cancel my accout.
Promised an NBN technician will come today. Worked a night shift at hospital from 930pm until 730am, rushed home as TPG said technician will be coming at 8am to 12pm. It is now 12.15pm and still, noone has arrived, noone has called, noone has text messaged, noone has emailed. Absolutely 0 communication....
I cant believe how bad the service has been
We moved house 2 weeks ago and have been told by TPG on 5 occasions that our service should be un and running. Throughout this process we have been, hung up on by 2 phone agents and had 5 online chats shut down when they couldn't help. The service is like nothing I have ever come across and our internet has still not been transferred. We need the internet for our work so this is effecting us extremely badly.
WORST CUSTOMER SERVICE
I am very disappointed with the way TPG treat their customers. I've been trying to get in touch with them for the past 2 weeks and many time the phone just disconnect. Even when someone picks up after a minimum of 1 hour of waiting, they just disconnect the phone for no reason and not even attempt to call back. I am getting a new provider who cares about their customers even if it means paying more. Very disappointed!!
Poor customer service, tech support that can’t help
Almost 2 weeks with many hours spent on chat to get my internet working again. Firstly I was blamed for not knowing my username and password (even though I was correct). Next it was my modem that must be broken and I needed a new one. When that still didn’t work (after they kept telling me to try and set it up again for the 16th time) they finally sent someone out as it must be an issue with the connection in my house. Nope, still not it. So then they have to send someone out to check the connection outside and that what the issue was. The team...on chat have 1 script and can’t help outside that. Most blamed me and some of them were even rude and frustrated. Was promised update that never came. This has left such a bad taste in my mouth and will not continue using tpg. What a horrible experience
Terrible speeds and even worse customer service! They know it’s so bad they ignore you when you want to cancel.
There is no online form to cancel.
Customer service via live chat does not respond.
Online community conveniently ignores cancellation requests.
Adsl2 speeds often 8mbps or below
I will never use them again
Difficult times, failing telco
During the COVID pandemic, a telco company should be thriving and putting on extra staff with the rush for home internet connections. Instead, there is no one to call, no one answering chats, no one responding to emails, and no internet to enable working from home. Times like these sort out the poor from the good, TPG is poor to say the least. Not reliable, uncontactable. 3 hours on hold and counting.
Worst of the worst customer service a legal scam !!????
Not reliable and worst customer service I ever had to deal with 2 calls 3 hours spent all day on the phone and nothing was solve it was 95% waiting time what a stressful day just to get a connection!!!?? 2020tpg winner of the most stressful telecommunications company and worst customer service and a legal scam
If there is less than one start i would choose
TPG has The worse customer service ever, they good at taking money with no help, i have been contacting them through online, emails, phone calls and got nothing just referring. I was dealing with other companies i never seen worse than this service before. I am regretting choosing TPG for sure.
Worst every experienced
Very bad internet connection. 12 mbps is only applicable, if you have one device connected. They have now also cancelled their phone support, if you would like to make any sort of query, you will have to wait for hours in one of the queues on their website.
Can not even get connected
This is a total scam of a company, I have not even been able to get connected. They have taken money from my account and now will not reply or communicate with me. I am completely stuck and can not go to another company as I am still waiting for any kind of communication to be refund due to a lack of providing any service. Although I have now reported this company to the telecommunications ombudsman and consumer affairs I will have to wait another 14 days for the retrieval of the money all because this could not be resolved within the company.
They are a cross between very immature children and a total scam. Literally a joke. Don't waste your time or money on this telecommunications company.
10+ year customer cheated
I was on holidays when they stopped my internet service due to lack of payment. I knew cause my remote DVR access stopped.
When I come back tried to pay them but they wanted me to pay for the time service was not provided.
I refused. I offered to upgrade my service if they agreed to not charge me for the time I was overseas and did not get a service. They refused but in one call the operator agreed and tried to make it sound like they would but when I directly asked for a Yes/NO answer she quickly changed her tone. One of the most manipulative...
Thieves! Parasites! Avoid!!!
Their NBN does not work!. No was to contact them. They keep taking cash from my credit card! They are taking big chunks of cash for no obvious reason!! Beware! Beware! They do not answer any calls, emails, messages. Company is finished. Run!!!!
Questions & Answers
for NBN 12 is the maximum speed 12mbps or does it depend where you live
I'm in awe.
How are your internet speeds and customer service so consistently terrible?
I mean, I couldn't get on even if I tried really hard.
Save yourself the hassle and go with another provider. I paid for top speed internet and was only receiving 20mbps, I had a nightmare experience only calling tech support only to be told that the engineer was going to call me back and I don’t need to pay my monthly cost until the engineer called - 4 weeks later, corona virus hits and still no call back, but I recieved a disconnection email AFTER they disconnected my services, they sent all their call centre staff home and opened up chat, I spent 9 hours in total waiting to be connected with someone only to be transferred via chat to 4 other departments because no one could understand why it was disconnected yet the notes stated clearly that engineer will call and all payments on hold. After 4 hours on the phone I got in touch with the rude engineer who couldn’t tell me why I wasn’t called and WHY they disconnected it but that I would need to pay the $99 start up fee (only connected 2 months ago) because my account is closed and can’t be reopened, and after requesting to speak with his supervisor to waive the fee, he “put me on hold” to “speak with supervisor” only to hang up on me, and then what do you know they are not taking calls. Literally worst company, I reconnected with a new company within an hour and my internet is back up and running with a new provider. Will never go with tpg again.
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