Reviewer Photos & Videos
Worst moving home team!! Worst service!!
Can you believe I informed TPG 30 days before my move, and I still don't get NBN box installed on the moving day! I am moving to a newly built home where there is no NBN box installed, after I raised my moving home request to TPG, I called them 4 times to highlight that I need to have NBN box installed first. Every time customer service promised this would happen smoothly on my moving day. I called again just one day before my move, I was told NBN box can be installed one week after my move! I told them I need to escalate the issue to supervisor, and then they said supervisor would call me back within 24H. Again, it didn't happen at all! What a group of lairs!!!!!I need to work from home with internet!!
Absolutely shocking. Took our money, never installed.
Debited our account but never installed the service. Customer service absolutely appalling - impossible to have the service installed- no follow up from customer service staff. Don’t use this company unless you love being frustrated!
When it’s working it works well. But if there is an issue with something like it keeps dropping out, they are incapable of fixing it. My service didn’t work for the last 3-4 months. Spoken to them many a time to try to have it fixed. And they kept telling me it was. As the person using it , it was definitely not fixed. After the 3-4 months of still taking my money for no service provided I have cancelled my NBN and will try a different provider.
Been waiting for connection since September.
I have been waiting for NBN connection since September now. It's ridiculous I have had no internet since then. They took my $200 fast enough though. First appointment the guy couldn't connect it as they needed a ladder which I have.....Then about 3 weeks later 2 more blokes come to assess the situation and we discussed the connection. Now they need another person to come out and reassess the situation.....still waiting and it's January. Well now I have been trying to cancel the connection for about 1 month. No-one ever communicates anything to you . I am sending modem back with courier today and am still waiting for my $200 back of course.....I will be taking this further if no refund asap...so annoyed.
TPG - Worse Internet provider in Australia
I have a bad experience with the service and also with the staff. Me abs my husband been calling to report about this issue with wifi since September 2020 and it’s not January 2021. TPG finally sent a technician who couldn’t speak English and at the end he made it even worse. It’s so frustrating connecting with dishonest provider like TPG. Staff are so dishonest rude and with language problem.
I've been a TPG customer since September 2016 and am very satisfied. They're less expensive than NBN offered by other providers. FTTB speeds for me are around 90 Mbps / 38 Mbps, they are consistent and I could count on one hand the number of outages experienced.
Constant Dropouts - No help fixing the problem
Our internet worked ok for about a year - still struggled to stream sports and movies in HD on one device. Then it deteriorated substantially when we upgraded to the higher speed plan. It basically would not work. It would fail to get an upload connection so gaming and trying to load websites did not work. I raised the problem with IT (Which would take a minimum of 40 minutes to raise someone on the phone) and they consistently told me that there was no problem and to "turn the modem on and off again". Even in their own app the speed test coul...d not get a connection. They would consistently call me back at midday, when I was at work and requested them to call after work hours (Which they would not do, but of course call back at midday the next day and ask "If I'm at home to check the connection"). In the end the problem was never fixed but they sent me an email saying the problem was resolved. The internet still does not work, although we have been paying for it for the last couple of months. We have now switched to a real Internet Provider in iinet and could not be happier with their service.
Do not use!
Do not use TPG. Their speeds and seek times are slower, and they have changed. They are making it harder to make changes to your account and services. The self-service options have diminished and you now spend hours on the phone if you want help. I changed ISPs but discovered they had kept billing me. They charged me for 4 months internet I wasn't using and are refusing to refund my money! Steer clear of them.
My elderly parents called TPG today to enquire about getting further details emailed about one of their NBN plans (Product Disclosure Agreement). The next thing they knew, they had received 3 mails - one thanking them for their order with order number and progress tracking links, another congratulating them on joining TPG and the final one asking for bank details. (No, this is not spam, I checked). At no point did they receive a mail about which plan they had 'signed up' for, or its details (the original request).
I have called TPG 5 times tod...ay to get the order cancelled and been given the runaround. Apparently if you do not supply your bank details the order will be cancelled in 30 days?!! That may work overseas but here a contract is a contract and there is an order in-train that was not agreed to. Also, given the sales team is clearly incentivised by sign-ups to the point they are signing up customers without agreement, why would one believe that the order would actually be cancelled? Or that you wouldn't receive an invoice in 30 days? Despite being bounced around from pillar to post and protestations to the contrary I have still not managed to get emailed confirmation that the unsolicited order has been cancelled. TPG how dare you take advantage of older people's lack of knowledge? I'm beyond disgusted. Your sales approach is illegal and immoral. I sincerely hope someone reads this and reaches out as I am not looking forward to the TIO complaint process.
Everyone is going through their scripts.
Enquired definite-dates-of-end of ADSL-service, Not-one knew, though they aggressively-pushing everyone-to-NBN (reapeated calls eventhough instructed not-to-contact-me.), Hinted to-use otherprovider, they-pass-you-to-another-department-who-will offer-you-nothing-more than-what is already-available on-website or emailed-to-the-customers. Bottomline-is-SALES,-not-provide-good-service. Company-should-aim-to-provide-good-service and sales-will-follow.
TPG are money hungry
worst internet service in Australia ever they also go behind your back and sign you to a contract when you complain about the service when I signed up to tpg I was on a month by month plan have proof of installation fee as that was the condition of month by month plan
Home phone number deactivated. Medical staff cannot contact my elderly mother for critical appointments
I recently cancelled my NBN bundle account with TPG and setup a new Optus NBN account. The existing landline phone number was not ported to the new Optus account. I have been advised by TPG that the previous landline phone number cannot be ported to Optus as it has been cancelled and no longer active. I cannot even reinstate my old account with TPG to reactivate the old number, noting that I cancelled my account with TPG on the 7th December 2020. My mother requires her old landline phone number for medical purposes, and all I am trying to...achieve is obtaining/activating the old landline number so that it can be ported to the new Optus account. Please note that I have also put a complaint in with the Telecommunications Ombudsmen (reference ID 2020/12/11625). I have tried numerous times to resolve this with your team and they have not been able to help or resolve the matter. This is starting to become very critical, as my mother who has poor health is reliant on medical staff contacting her on the old phone number. All I need is to reactivate the old phone number, or reinstate the old account to activate the number so that it can be ported. Note – the old phone number is required for medical reasons as well as emergency for an elderly person living at the premises.
works very very well at my place no issues with anything glad i got nbn100 perfect
we ordered one day then 2 days later the modem turned up super fast
they are very organised and frendly company to deal with our speed is between 85 and 91 which is excellent no issues at all with any of the installation there should be 10 stars they were always sending sms and emails untill they were finished with the installation completed and the phone was only 2 days because we ported our number which can take 5 days thats what i mean they are excellent in the customer service look how they looked after us there is nothing wrong with them we are very happy to sign up with tpg glad we did.
Rude, unprofessional and unethical staff
Rude staff from customer service, faults as well as the engineers. They have no issue with releasing my personal phone records and internet usage without permission.A total disgrace.
What a strange request from this forum for all reviews to have a minimum word limit of 30!
I get such inconsistent speeds with TPG, usually very slow and underwelming. I was with Telstra for many years, more expensive but never had these issues. See speedtest results in the screenshot using their service. 1.3mbs is utterly disgusting for a 50mb line.
Bad i.e. not good
Promised NBN to my area a year before they could deliver it. Customer service strategy is similar to mushroom farming (keep in dark and feed s#!+). If you have other options use them.
Worst. Service. Ever.
This company is terrible and the service provided is absolutely awful. They deduct money from accounts and then tell people their service is going to be expiring a few days later and the services will be stopped. The customer service is awful - one Indian operator tried informing my widowed mother that she had to still speak to both account holders which is impossible since my Father passed away in 2019 and they had no problems deducting the Money and updated the account to my mother’s bank account back when she informed them of my late Father’...s passing, so they really need to educate their useless staff and the fact that my mother was informed that she’d have to pay a further $15 if she wanted them to investigate it just sounds like such a scam. Don’t use them they have crappy internet speeds that always drop out and so many scam callers call your house number up to 9 times a day - my mum has a caller ID on the phone and it shows all the Indian call centres scam calls (it’s always an Indian voice if answered) even though my mum is on the do not call list. TPG sucks - do not go with them they are beyond useless
Do not use tpg
Do not use Tpg. This has to be the worse so called company to deal with. Philopheno call center very poor english which is ment to be a basic requirement. Tpg will creat contracts behind your back to lock you in they will also change billing dates and take money out of your account as they want. If you use tpg you will need assistance from the Telecommunications ombudsman. No staff will help all they do is verify who you are and can nerver resolve anything the adverage call time to TPG is 1 to 2 hours. TPG will put you in a on hold loop. I have also filled complants to the ACCC along with thousands of others.
The Worst problem resolution
When we got connected to NBN, the speed was very good. The wifi range was also good. All of a sudden the 2.4ghz network is unstable and 5ghz range has decreased a lot. Just showing one bar. I called them and explained them. They say that it could be the reason of neighbors bringing in new devices to their home. I told them to send someone because it could be the reason of a faulty router. They said they will monitor it. After the call they just made the internet worse. Just helpless at the moment. Disappointed. The guy on the phone sounded rude too.
Paying for 100 mbps but get 50 mbps...
I have swapped to the nbn 100 mbps since July 2020 with tpg but i am still getting less than 50 mpbs speed..however i am still being charged for the 100 mbps..worst internet provider..i definitely wont get 1 new contract with them!!!
Questions & Answers
Very disrespectful company with deceiving practices like the $20 ‘prepayment” towards a home phone that was not requested or used, that therefore you can never use. It is a fee by another deceptive name.
How good is it for online gaming ? I usually play GTA 5 on laptops and PubG mobile on iphone. I had vodafone serivices before the speed numbers were good on speed test but for some reason ping was way too high in the game. Game worked fine on telstra mobile net or at my friends, but not on vodafone mobile internet. On same nbn I had dodo provider a week ago and the ping was really great. I just want to make sure same does not happen again with my next internet provider.
Worst support service. Ever.
Do not recommend signing up with this company at all. They’ve poured all their resources into their sales team.
I’m moving house in 6 days time, so I wanted to move house with my current connection.
Naturally, I organised this BEFORE moving, because I want internet connection to be seamless.
To do it on the phone, they don’t tell you how long you’ll be waiting, but this voice cuts in and out between the awful music to let you know that you can do it online.
So, I go online, wait 30 minutes in a queue and finally start a chat with someone and advise them I need help. He gives me an email address and tells me to email the relocation team for assistance, or I can do it myself online. Apparently “Move Home with Chat” is only an information service, but I can call and do it, if I need help. That chat conversation took 25 minutes, where the advisor copy/pasted things that I could have googled, if I knew the chat service was an information line.
So, I email that team, and get a response the next day, advising that I can do it myself online, or call.
So, last night, after having tried calling many times, but sick of being on hold, I went online. There’s a video there that tells you you can do it online, really easily. Your connection stays active at your address until you move the modem. Easy! (Not)
You have to sign in 3 times, and put in your new address 2 or 3 times too. There’s 9 steps, but the 9th step is just informing you if the registration has been successful. There is nowhere to say what day you’re moving in, and when you no longer need connection at your exisiting address.
So, this morning, I wake early to start working from home - relying solely on the internet to do this.
No internet connection!
I lodge a fault, and also call. I’m put on hold for a seriously long time, for the advisor to come and go and ask inane questions. She says that she’ll call back in 1 hour.
1.5hours go by, with no call. I can’t even call TPG, because their phone lines are too busy and maybe I should try online - yeah right, I think.
2 hours have gone by since TPG said they’d call, and I finally got the call, only to be told that the service had already moved to my new address, and that customer service would ring me ASAP to resolve this. It’s been 1.5 hours and I still don’t have internet, but I’ve just got a text message, letting me know that my service is now ACTIVE! Of course, it’s active at the new address, where I don’t live yet.
It’s now been 3 days and I’ve not heard back from TPG.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||A$59.99||A$69.99||A$89.99|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||50/20||100/40|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||20 Mbps||40 Mbps|
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