TPG Broadband

Very poor speed and unreliable connection. I decided to terminate after the contract ended. Yet, they charged me for a full additional month. Totally unethical. When questioned about the charges they never replied.

NBN drops out every day, you call to have it fixed, then it work for another week and the problems start all over again. no internet for 12 hours now.

Pool technical support team and any service. DO NOT use tpg internet. And your life will be easier. I still can not believe they are even proper company. We were using tpg nbn. And having lots of issue every days. It effected our business.

The internet speeds are alright but not reliable. Lot of upgrade work happening which does not ensure connectivity all the time. Takes a while till normal service resumes. Customer service needs to improve imo.

After constant dropouts and total disinterest from TPG (it's the NBN, it's the copper, it's ...) gave up and joined another provider. Speeds jumped to double+ and stayed there.
But... there's a good reason the CEO is rich beyond imagination. Ported out 3 months ago. But no, that's not good enough. Still being charged. Any other supplier if your new supplier arranges the transfer the company closes the account. TPG just keeps charging.
Remember - sign up for the cheap deals - they will get it back in the end. Even now I'm guessing they will charge me another month for no service. That's ok because it matches what I was paying for before - nothing.

Have a nbn at home. Every hour or so the connection drops and takes a while to come. Any more then 3 devices at home internet will just say its too much to cop so it stops throwing a signal from its modem. Waste of $$$$ and time. They are good in scamming and ripping customers. Go away tpg.

The internet hangs every now and then. Useless and pathetic service (Laverton, VIC). No resolution even after complains. Now I am locked-in in a contract with them. Please do not get this service just because it is cheap. Pay a dollar or two extra for Aussie Broadband, it is probably the best ISP so far I've experienced.

The service is excellent, Frank had a lot patience with our internet password to figure out what was wrong and we fixed the problem eventually. We highly recommend tpg to any one.

They have very poor service . too much waiting time for contacting and hidden costs as well. Me and wife had a big drama for just making an account .I think this company is not a good answer to your need.

The NBN service works just OK for the time being. It was installed 4 years ago when NBN was the new thing to have. Price has been steady and could be cheaper as the speed seems to be falling. Why TPG does not reward loyal customers? Service includes a limited land line phone which allows to call 1800, 1300 and 13 numbers. I get the occasional call from its competitors that promise better speed at the same price but using that new technology which is solely mobile. At peak hours the service is noticeably slow. As a quick fix turning off the modem and back on only works occasionally.

Constantly dropping out have to turn off modem they have even told me to unplug landline sometimes have to do more than once.Speed can become to slow to use times out constantly. Plan gets upgraded to a more expensive plan without being asked. There is no way to top up data you have to pay for bring hole plan forward or update plan to a more expensive plan
HARD SELL
All in all a very disappointing experience and cant wait for plan to end. May just pay it out and go back to Telstra want to help

I was with them 2 months when my Credit card was replaced and when the payment was refused as they used the old card they disconnected me. No email to say update the card just cut off. Fair enough my mistake however to sort it out it took 2 weeks and 19 phone calls to get reconnected, accounts blaming tech support and vice versa. Just incompetence at every level.

I bought tpg nbn service last year in 2018. In the beginning it was working fine but after few months the internet would drop all of a sudden. Called tpg customer service n they didnt do anthing abt it. They kept avoiding it n didnt want to help me out. Apparently its my fault but they wouldnt accept their fault. Sometimes the speed of the internet was pretty slow compared to 4g on my phone.

I received my modem today, 2 days after purchase (which is great as in the country postage is usually slower), connected my modem and it wasn't working. So I phoned them up and they were quick to answer my call (unlike Telstra!). The lady quickly explained I had one of the cables in the wrong port, she reset my connection and it has been working fine since. After a year of battles with Telstra, this quick and easy setup, easy to use registration, and efficient customer support is a breath of fresh air.

How hard is it to get internet connected? bloody hard with TPG! Everyone stay away and never look at this company. It has taken me over 2 weeks and I still haven't gotten service from them and after many phone calls and being passed from department to department the problem still isn't resolved but they are still willing to charge for it.

They are the worst Company ever and don't waste your time.

I'm unfortunately are no longer with TPG as they couldn't get signal in my new apartment, but exiting them was great, they waived my cancellation fee and were really easy to deal with. When I can, I will go back to TPG.

NBN Bundle Home phone is not working after NBN was installed 3 weeks ago. They want me to pay for a technician to fix the problem TPG Created. Very Disappointed

Have been with TPG for some years now. Set up was simple enough and I am happy with the price. However, the connection can be intermittent and often will force me to switch to phone data when using my phone. Seems like most ISPs they want to bump people up a plan when switching over to NBN.