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Why you guys are so disorganized?? Nobody knows about the charges on my account. You guys just charge fees for reconnection and disconnection and don't even inform why?
I try calling you guys and had the call hang up 3 times after explaining the entire story?
I'm so disappointed and will be disconnecting all services from you guys if I don't get a call back and explanation.
Someone really needs to get these complaints, I feel like being a customer to you guys is really not important!
TPG. great service. No waiting on line for help. Very polite and helpfull Techs.They return calls to make sure problem is corrected.Very happy with cost of service,which has not increased.
Really happy!! should have done it ages ago
Really happy with TPG, installation was so easy, and service is great. Found them to be very helpful with the one problem we have had No dropouts , very reliable.
Speed suits our needs. Happy Customer !
Disappointing start to TPG Services
I recently ordered a 5g home broadband connection with TPG, the sales rep was prompt to confirm that my modem will arrive within 1 or 2 days Max. it's been 5 days and multiple follow ups with their teams on phone and email, am still without the hardware and connection. Guess made a wrong choice of operator, disappointed with the customer service teams who do not update correct and true information and keep customers in the dark.
- NBN 50/20 (Standard Plus)
Unbeatable NBN - reliable, good telephone support and good value.
My NBN connection is excellent, speed always above that promised even at peak times with no drop outs so far after 4 months. Value is unbeatable as not paying for things that I do not require such as VoiP phone, modem (have several unused ones in storage cupboard), rewards points that I collect yet never seem to be able to redeem.
Had one small issue with my BYO modem from previous provider and I called TPG, as I have no real understanding of computers and the internet. I immediately got to speak with a real person and the issue was quickly fixed with one call.
Billing system seems complicated at first but once get used to it, it all makes sense.
TPG is the best
I have a very reliable connection with no dropouts. TPG is super helpful and every customer service agent fixes my problem every time I need to call for help. They are very knowledgeable and friendly.
Can't feel the 5G
connection has been horrible, it feels almost 3G like. Very often, I couldn't stream dramas without getting cut and having to wait for it to load, especially between around 10pm to 4am
- 5G Home Broadband Premium Plan
Shocking Speed and not recommended for WFH / Small Business for Home
Got an offer to switch from NBN 100 Superfast to cost saving same speed 5G Home Broadband Premium Plan. 1 month free trial.
Internet Speeds received are shocking and totally not workable for working from home or Small Home even though it's showing 4 full signal 5G Bar. I have attached the speed results I'm getting. The maximum speed I can get is 54MB/s and the lowest speed is 5.74MB/s.
Called to TPG Customer service and they immediately remedied by arranging the return of 5G and keep my current NBN plan. I'm currently in the process of returning 5G Modem back.
Not my cup of tea and not recommended based on my personal experience.
The reviewer stated that an incentive was offered for this review
Poor customer service
Internet connection was often interrupted. When cancelling the account, they will not treat you as a customer anymore. I had made at least 10 times to get my payment back as it is automatically charged to my account and it was wrong. Since 1 month, I still couldn’t get my money back.
This is perfect but if I was offered faster speed at a discount price that would be great
No issues , first time on Friday but otherwise quite reliable. I would like faster speed at the plan I have but would need to upgrade. I’m happy with tpg since I joined
best move I ever made
Outstanding, I was on a lower scale with an old style computer working overtime to pull the skin off a custard tart. Now it's kicking butt at a great price. Thanks Team. cheers Ron.
Great at first but very average now.
The speed was awesome for the first day (300-450mbps)and then went down to under 30mbps. I called support and was told that was my maximum speed. When I argued that I was paying for max, it suddenly improved. The tech on the phone insisted that they had not changed anything, but it was a very clear and obvious lie. The modem has full signal and I can see the 5G tower from my window.
The Modem needs to be reset daily, sometimes multiple times as it slows down over time. I have to do this by removing the plug as if I use the switch the modem some...
8MB DOWNLOAD 1OMB UPLOAD
Thought I would try out TPG 5G offer, modem came overnight which was great, buts the speeds are ridiculously slow, the overseas call center is not that great to deal with discussing issues - canceled it again after 1 week, and TPG unable to resolve it.
5G wasn't a good fit for me, and TPG helped me transfer to NBN very quickly
I have switched from TPG's NBN to 5G broadband about two month ago, but the connection was unfortunately quite unstable at where I live. I reached out to switch back to their NBN, the team helped me transfer back to NBN and was happy with their friendly and timely resolution. TPG NBN has been really great before and now.
5G Broadband Overall Experience
1) Speed is improved in comparison to NBN broadband,,not sure if I have achieved Max speed but at the moment happy with the speed.
2) 5G Modem is convenient and portable so basically you can install anyway...not really anyway but closer to the window for signal. The downside is the light, can be quite bright at night....
3) Movie streaming? No idea, I dont steam movie but I do watch soccer match.. EPL etc,,,,but sometime it lagging and drop,....most likely the server side issue...anyway I can watch at stream live match at very high speed or resolution.
4) The bad thing.....is the dropout...ocassionally, i will experience some kind of drop out...Average 1-2 times per day.
Questions & Answers
Just move to TPG 5G Home Broadband. But the internet is not stabilize and some times no internet connection. Even they give one month free and $5 more cheaper then Nbn. I still want to change back again.
Hi Vivian L., if it's OK with you we'd like to have our technical team call you first to troubleshoot for your issue and if you still want to go back to the NBN service after then rest assured that we...'ll help you with it. Please get in touch with us by sending an email to firstname.lastname@example.org and we'll have our team call you to help out.
Why dropout happens quite often?
Hi D O.
Connection drop outs can be due to a number of reason, send us an email at email@example.com providing your account details and we'll have our technical team call you to check what's going on to sort things out.
Our technical team will be calling you today to help with your issue. For the security of your account please remove your previous post.
Is the TPG supplied modem locked for NBN and/or Phone use?
Different modems I believe. Ask TPG, good lunch getting them to answer your query.
I received a response through the TPG ONLINE Community, where I posted the question. Modem is definitely LOCKED to TPG for VoIP use..
Answer was: "Since we are using the unique firmware for the TPG pr...
Hi Colin Johanson, the TPG supplied modem is not locked but the TPG phone settings is embedded on it hence you'll only be able to use the TPG phone service if you use a TPG supplied modem. Same goes t...o some other providers, where you will need to use their supplied modem for you to be able to use their phone service.
Get an answer from our members and TPG representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$59.99||$69.99||$89.99||$64.99|
|Typical Evening Download Speed||12Mbps||50Mbps||90Mbps||25Mbps|
|Promotional Monthly Price||$79.99|
6 month promo for new customers only.
|Max Upload Speed||1 Mbps||20 Mbps||20 Mbps||5 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps||25 Mbps|
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