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TPG Broadband
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by TPG

Reviews

  • Value for Money
    2.3 (1,681)
  • Transparency
    2.1 (1,619)
  • Customer Service
    2.1 (1,749)
  • Adequate Speeds Yes (666) · No (844)
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TERRIBLE SERVICE.

published

Why you guys are so disorganized?? Nobody knows about the charges on my account. You guys just charge fees for reconnection and disconnection and don't even inform why?
I try calling you guys and had the call hang up 3 times after explaining the entire story?
I'm so disappointed and will be disconnecting all services from you guys if I don't get a call back and explanation.
Someone really needs to get these complaints, I feel like being a customer to you guys is really not important!

Value for Money
1/5
Transparency
1/5
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Barbara C.
Barbara C.Greater Melbourne (Inner), VIC

Great service

published

TPG. great service. No waiting on line for help. Very polite and helpfull Techs.They return calls to make sure problem is corrected.Very happy with cost of service,which has not increased.

Incentivised Review No
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Peter
Peter
  • 2 reviews

Really happy!! should have done it ages ago

published

Really happy with TPG, installation was so easy, and service is great. Found them to be very helpful with the one problem we have had No dropouts , very reliable.
Speed suits our needs. Happy Customer !

Value for Money
5/5
Transparency
5/5
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Kapil R.
Kapil R.Greater Melbourne (Metropolitan), VIC

Disappointing start to TPG Services

published

I recently ordered a 5g home broadband connection with TPG, the sales rep was prompt to confirm that my modem will arrive within 1 or 2 days Max. it's been 5 days and multiple follow ups with their teams on phone and email, am still without the hardware and connection. Guess made a wrong choice of operator, disappointed with the customer service teams who do not update correct and true information and keep customers in the dark.

Value for Money
3/5
Transparency
2/5
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Steve K
Steve KDarling Downs, QLD

Unbeatable NBN - reliable, good telephone support and good value.

published

My NBN connection is excellent, speed always above that promised even at peak times with no drop outs so far after 4 months. Value is unbeatable as not paying for things that I do not require such as VoiP phone, modem (have several unused ones in storage cupboard), rewards points that I collect yet never seem to be able to redeem.
Had one small issue with my BYO modem from previous provider and I called TPG, as I have no real understanding of computers and the internet. I immediately got to speak with a real person and the issue was quickly fixed with one call.
Billing system seems complicated at first but once get used to it, it all makes sense.

Value for Money
5/5
Transparency
5/5
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Bronwyn L.
Bronwyn L.South East Queensland, QLD

TPG is the best

published

I have a very reliable connection with no dropouts. TPG is super helpful and every customer service agent fixes my problem every time I need to call for help. They are very knowledgeable and friendly.

Value for Money
5/5
Transparency
5/5
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Kiran
KiranSydney, NSW

Can't feel the 5G

published

connection has been horrible, it feels almost 3G like. Very often, I couldn't stream dramas without getting cut and having to wait for it to load, especially between around 10pm to 4am

Value for Money
3/5
Transparency
4/5
TPG
TPGTPGSend a private message

Hi Kiran,

Let our technical team have a look at your connection so they can fix your connection. Send us an email with your customer ID and contact details at tpgcommunity@tpgtelecom.com.au and we'll arrange for them to call you and check on this.

Similar opinion? Write a review on ProductReview.com.au!

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EdomdoG
EdomdoGPerth, WA

Shocking Speed and not recommended for WFH / Small Business for Home

published

Got an offer to switch from NBN 100 Superfast to cost saving same speed 5G Home Broadband Premium Plan. 1 month free trial.

Internet Speeds received are shocking and totally not workable for working from home or Small Home even though it's showing 4 full signal 5G Bar. I have attached the speed results I'm getting. The maximum speed I can get is 54MB/s and the lowest speed is 5.74MB/s.

Called to TPG Customer service and they immediately remedied by arranging the return of 5G and keep my current NBN plan. I'm currently in the process of returning 5G Modem back.

Not my cup of tea and not recommended based on my personal experience.

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Value for Money
5/5
Transparency
4/5
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The reviewer stated that an incentive was offered for this review

Tien Nguyen
Tien NguyenQueensland

Poor customer service

published

Internet connection was often interrupted. When cancelling the account, they will not treat you as a customer anymore. I had made at least 10 times to get my payment back as it is automatically charged to my account and it was wrong. Since 1 month, I still couldn’t get my money back.

Value for Money
1/5
Incentivised Review No
TPG
TPGTPGSend a private message

We're here to help you, Tien Nguyen. Send your customer ID or username at tpgcommunity@tpgtelecom.com.au and we'll take a look at your account to find out what's causing the delay on your refund so we can have that fixed.

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Domenic
DomenicMetropolitan Adelaide, SA

This is perfect but if I was offered faster speed at a discount price that would be great

published

No issues , first time on Friday but otherwise quite reliable. I would like faster speed at the plan I have but would need to upgrade. I’m happy with tpg since I joined

Value for Money
5/5
Transparency
5/5
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best move I ever made

published

Outstanding, I was on a lower scale with an old style computer working overtime to pull the skin off a custard tart. Now it's kicking butt at a great price. Thanks Team. cheers Ron.

Value for Money
5/5
Transparency
5/5
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GeeCee
GeeCeeSydney, NSW
  • 2 reviews
  • 2 likes

Great at first but very average now.

published
Value for Money
1/5
Transparency
3/5
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Jdot
Jdot
  • 6 reviews
  • 1 like

8MB DOWNLOAD 1OMB UPLOAD

published

Thought I would try out TPG 5G offer, modem came overnight which was great, buts the speeds are ridiculously slow, the overseas call center is not that great to deal with discussing issues - canceled it again after 1 week, and TPG unable to resolve it.

Transparency
4/5
Customer Service
2/5
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David K.
David K.Sydney, NSW

5G wasn't a good fit for me, and TPG helped me transfer to NBN very quickly

published

I have switched from TPG's NBN to 5G broadband about two month ago, but the connection was unfortunately quite unstable at where I live. I reached out to switch back to their NBN, the team helped me transfer back to NBN and was happy with their friendly and timely resolution. TPG NBN has been really great before and now.

Value for Money
5/5
Incentivised Review No
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Louis
LouisPerth, WA
  • 8 reviews
  • 10 likes

5G Broadband Overall Experience

published

1) Speed is improved in comparison to NBN broadband,,not sure if I have achieved Max speed but at the moment happy with the speed.
2) 5G Modem is convenient and portable so basically you can install anyway...not really anyway but closer to the window for signal. The downside is the light, can be quite bright at night....
3) Movie streaming? No idea, I dont steam movie but I do watch soccer match.. EPL etc,,,,but sometime it lagging and drop,....most likely the server side issue...anyway I can watch at stream live match at very high speed or resolution.
4) The bad thing.....is the dropout...ocassionally, i will experience some kind of drop out...Average 1-2 times per day.

Value for Money
4/5
Transparency
4/5
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Questions & Answers

Vivian L.
Vivian L.asked
5G Home Broadband

Just move to TPG 5G Home Broadband. But the internet is not stabilize and some times no internet connection. Even they give one month free and $5 more cheaper then Nbn. I still want to change back again.

1 answer
TPG
TPGTPGSend a private message
D O.
D O.asked
5G Home Broadband

Why dropout happens quite often?

3 answers
TPG
TPGTPGSend a private message

Hi D O.

Connection drop outs can be due to a number of reason, send us an email at tpgcommunity@tpg.com.au providing your account details and we'll have our technical team call you to check what's going on to sort things out.

D O.
D O.

Acc 1192692778

TPG
TPGTPGSend a private message

Our technical team will be calling you today to help with your issue. For the security of your account please remove your previous post.

Colin Johanson
Colin Johansonasked
TPG Broadband

Is the TPG supplied modem locked for NBN and/or Phone use?

5 answers
Hoggo1951
Hoggo1951

Different modems I believe. Ask TPG, good lunch getting them to answer your query.

Colin Johanson
Colin Johanson
TPG
TPGTPGSend a private message
See all TPG Broadband questions

Get an answer from our members and TPG representatives

TPG Broadband

Details

Compare all 10 TPG Broadband
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.99$69.99$89.99$64.99
Typical Evening Download Speed 12Mbps50Mbps90Mbps25Mbps
Promotional Monthly Price $79.99
Promotional Offer

6 month promo for new customers only.

Max Upload Speed 1 Mbps20 Mbps20 Mbps5 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 12 Mbps50 Mbps100 Mbps25 Mbps
ManualDownload manual
Compare all 10 TPG Broadband
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