underestimated my transfer usage, now forced to pay an extra 300 per year for speed I don't need
Had just changed to NBN, over done my data in 5 days, despite no usage change, was not warned or given realistic estimate of new costs. If I could rate zero I would. email msgs to call then, on hold for 1 hour and so can't even speak to anyone.
- NBN 50
- Verified customer
Good Service Very Reliable
The Connection with TPG is pretty good after we upgraded to NBN 50 essentially 48mbps upload and download. We have a Home run business and require us to upload videos and it works great. Very good upload speed. There are times when there a large number of devices on the wifi network it needs a reboot. But overall its good . Happy and highly recommend.
Unprofessional customer service, speed was not guaranteed after 3 months of use
Connection speed was not guaranteed as promised. Constant dropout at night or early evenings
Bad and unprofessional customer service.
Service was cut after a phone complaining with TPG representative and while issues were being sorted out.
- NBN 50
- Verified customer
Unethical, false promise, 0 customer service-- shameless
TPG sells plan unethically to trap customers (not legit, full of lies).
TPG agreed to share my call records with me but when they found that their sales team made promises that TPG can not deliver, they refused to share my call records as I will then have evidence against them in consumer court. They accepted that I was provided wrong information (on purpose) to sign up with TPG but they just refused to provide me any solution to fix customer experience and their own wrong doing. They sound very shameless and thick skinned and take advantage of the fact that not every customer will have time to pursue a case against them.
Don't sign up with them.
Worst business ethics Ive come across
If I could rate them with a zero I would. However the lowest I can give them is One star.
Signed up for the 100mbps plan. Was assured of great bandwidth and been paying them $110/month. However have not been receiving anywhere close to this. Speeds Ive been receiving have varied from 12mbps to 7mbps
So to date I have paid them close to $2000 for this poor and pathetic speeds and service
Compared to Southern Phone use TPG
Ever since changing over from Southern Phone to TPG, internet has been running extremely well, the only issue I've had is with speaking on the phone to their operators, the two people I spoke to were very hard to understand..
Worse than all of them
They cut off my existing service a week prior to what we agreed and never sent a modem. Charged $199 and won't pay it back
Courier company referred to in their emails had no details of the item. They then said modem was in a post office 1000km away.
I've been without internet for 12 days now, even after cancelling order a week ago. Tried to go back to original provider but they are having issues getting it back. Every time you call them you speak to someone who has no record of previous conversations, that's if you can understand them
The Communication is terrible!Dont waste your money
The worst internet company I have every signed up with.While trying to get a reconnection to our home, the company somehow, without me ever mentioning another address, changed my address online, completely stuffing me around!After paying $200, 6 days now of waiting for them to connect and only realising last night that they had fully changed my address and connected someone else - i have given up and want a full refund!we already had the box set up - it should have beena quick and easy fix but being put forward this person, then this person, then another person and getting absolutely no where and lied to continually, I am done
Shocking Customer Service
TPG must be desperate for customers!! I did an online order for NBN, tried to cancel an hour later after chatting to Telstra and them telling me about the down time we would experience, TPG refused and said they don't have a cooling off period and would charge me $350 cancellation fee. Decided to go ahead with them, only to receive an email saying they don't support 'complex product', this I am told is our EFTPOS machine. I once again tried to cancel because EFTPOS is vital to our business but was told we would still have to pay the cancellation fee. Horrible customer service, they don't listen and pass the buck, was put through to four different departments.
- NBN 50
- Verified customer
Good service and connection
I changed from a different service provider to TPG. The service from the sales team was great in providing the information and making sure I understood what was involved with the start up process including cost. There was a slight connection issue after installation but the issue was resolved promptly by the technical support team and it has been running smoothly since. Price is competitive. Flexibility to upgrade or downgrade the plan. Easy to manage.
I was disappointed with the NBN provided by TPG. I have switched over from another service provider due to its unreliability and slow connection. I have been using TPG as my mobile service provider for years and have not much issue with it. However the internet they provided for home usage is disappointing. The internet seems to be slower than before, and the wifi range have been less compare to the previous provider I was with.
The good thing about it, is that its a straight internet provider and does not include TV packages like some other ...provider does, therefore reduce the monthly cost. I was with NBN50, but decided to drop down to NBN12 as I can not notice any difference, so why pay more. I will shop around and perhaps change provider once my contract ends.
Do not ever use
I tried to cancel my home and nbn service and when I went to pay my final account TPG opened the account again. I said that this was not what I wanted and was assured that my account would be cancelled. I paid the final account with a debit card and was assured that after the final amount was debited the card details would be deleted. Despite this, the account was not closed and TPG has continued to charge my card for monthly payments. Customer service is no help, they always put the onus back on the customer to fix the problem - email us and r...equest a refund, talk to your bank about the overdraft we caused, you will need to . . . Please save yourself a lot of anguish and frustration and do not deal with this organisation - ever! I would rate this zero if I could.
Best value for money
I have been using TPG NBN for more than a year. I have no issues to till date right from installation. Billing is very straight forward debit process monthly basis.
The reviewer stated that an incentive was offered for this review
- NBN 12
- Verified customer
No service provided and still charged . Better than stealing
No service provided . I was billed from April after they couldnt install my NBN service, and a cancellation request was made. Now I have to go to the telcoms ombudsman to recover a miserable $ 300. Right upto April there was no NBN service and yet I paid . debited. All I asked was that the $300 be credited. Nothing doing. An Asian call centre reading out of a script. Not very honourable.
Avoid like the plague
Customer service is awful
The call center staff have very poor english skills
They never listen
Their systems are inflexible
Their online interfaces do not work
Do not sign a fixed contract if tempted to use them
Customer service is non-existant
I have had numerous emails back and forth with TPG.
They continuously send emails to me even though we have come to an agreement via email already. Its like there is a lack of communication between staff and they have no idea about a situation they just send generic automated responses. Its not good enough and i will be changing service very soon.
TPG look at your reviews. An overall of 1.7 out of 5. Start taking a look at yourselves and bring some warmth and feeling into your customer service (the most important part of business).
TPG Communication and Problem solving. Garbage!! Avoid TPG
Signed up for TPG ADSL that switched to NBN when it arrived.
I was told that they did not need to attend my place which is great as i live alone and work.
NBN arrived and now they want access to my place. Thats fine as long as you take time off work for the 4 hour window they allocate to you.
When i called they couldnt be less interested. Call NBN was the answer to most questions.
I have signed with TPG i kept saying. No interest. Must have been a recording.
When i cancelled the NBN part they tried to tell me that NBN would cut me off with...
First ever review just to warn people
This company is full of deceitful tactics, When going from ADSL to NBN they offered me a $100 dollar install fee at first then when I first suggested that I was going elsewhere they offered it for $50.
They then dropped that to nothing when I said I was leaving them after over 5 years and I was told I could not get the month I paid for 1 day before back because of the 30 day cancellation clause that nobody told me when I spoke with them 3 weeks earlier and told them I was not going with TPG. Furthermore when I disconnected they moved the date ...back 1 day then told me that I couldn't use the internet after 3 to 5 days. This company is so dodgy and even has a terrible rep from the people doing the installs do not sign up with them for your own sake.
- NBN 50
- Verified customer
Reliable once you get going
Took a while to get set up at my house, but haven't had a single problem since. Set and forget. Price is competitive. Live chat option has been good. No spam emails / unsolicited calls
The accc should close this company down!!!
Finally, NBN arrived at my address after years of waiting so I upgraded with TPG and my nightmare began! From day one the internet keeps dropping and sound quality when making calls was horrible with a lot of static. Called customer service and was connected to a human only after waiting about 45mins, so they arranged for an "NBN" technician to come inspect the issue which was another 5 days wait... the guy came and spent less than 3 mins and informed us nothing wrong with the NBN cable and we need to contact TPG, so we did and ofcourse everyti...me you call, you have to waste substantial time waiting to get connected to a human...so another appointment and this time 7days of wait for a "TPG" technician... same as before the guy took about 2-3mins without doing anything and informed us the issue is with our building wiring so we must contact the building management to change the wiring from the control room to our residence... I told him I didn't have any problem when I had ADSL2 with the same copper wire so how did he determine the issue to be with the wiring??? He had no answer and said there is nothing he could do. So I called TPG again and asked to speak to a supervisor or manager but was informed no manager was on duty and that they would call me back....3 days and counting and no one callback! I'm going to be calling ACCC and see if I can switch to Telstra or Optus. Stay away from tpg no matter how cheap the plan!!!!
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Questions & Answers
Can you transfer from your home to another one when you sell the first one
When will tpg enable our reconnection on the sunshine coast.......4 hours shut down easter monday...had troubles with telstra over the years..never bad as this...we will go back to telstra as soon as the contract has finished.
Why don't TPG respond to any questions or comments made here? From all of the reviews posted here at productreview.com.au, they are about the worst ISP of all. Why do people still sign up with them? They should be ashamed of themselves. Are there any TPG reps out there reading this? Please tell us, why should we sign up with you? Will your service EVER get better?
That's because majority of us only care about cheap price nbn but not much about the after sale service. That is why tpg is soon to be number 2 largest internet provider!
exetel is 15% cheaper a month and has a 40% cheaper setup fee
tpg is a bit of a nightmare, just wait for the endless calls, emails and sms' when it comes time to disconnect, enjoy
If you want decent customer service and are actually prepared to pay for it, then go with aussie broadband. If you want cheap plan prices, stop expecting good customer service, as you can't have both these days. Sad, but true. TPG only cares about their bottom line, and their plans and customer service reflect this.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||50/20||100/40|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||20 Mbps||40 Mbps|
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