Very reliable.And affordable prices.excellent customer service and product.my internet connection speed is 9.15 out of 12mbp, which is okay . because I don't live in Metro area, some time the internet buffers, which is exceptional

My brother highly recomended these guys so I was entering into what I thought would be a positive experience.
Nothing could be further from this!
After confirming my install date and time 8am to 12, multiple times via email and SMS i had organised to have the day off work (forgoing penalty rates for queens birthday 250%) only to be sitting around waiting for no one to show. No communication what so ever!!!! And for a communication company, you are a complete joke.
7.41 I recieve an email stating a technition has been rescheduled for the inst...

Better customer service than Telstra. Problem resolved in little time. We needed a new modem. When I tried to set up, the internet and phone would not work initially. With help from a member of the customer service team, the problem was resolved.

fast enough no problem with the connection all my family is with TPG and very happy with the service. No problem with support very friendly people. Helping me with some little problems

I have used TPG wireless broadband via NBN for 7 months. TPG was our first NBN provider. From the outset we had data dropouts regularly. The phone worked but was less than clear. We increased our payment from $69 per Month to $89 per month to get unlimited data because the dropouts meant that downloads were interrupted and needed to be downloaded again which more than doubled our data usage. We spoke to the technical support for assistance many times and they insisted that we had to get a computer directly connected to the router and run our ow...

Being a small business owner its important to have a reliable internet provider.

I recently had an issue with my email. I called Tech support at TPG and with the help of one of the staff, I was back up and running within 15mins.

Well done TPG!

Had a few drop outs,after contacting TPG they sent an NBN tech that gave us a diagnosis that there was a faulty line in the house, we have had it replaced and have no more Problems.
Thank you for the help.

Get to the point as what I asked and got it fixed. They provide with good service and value. That is the reason I am with TPG for more than 10 years.

Pretty stable connection ( very little drop outs)
Slow at night but still able to stream
Reasonable monthly cost compared to other providers
Easy to get through to technical support
Good customer service

From the get go the service from TPG has been amazing, the set up procedure was effortless and the service backup has been amazing. We have had great speed without drop outs. Having experienced a minor issue we had great service from TPG with the problem solved in a short amount of time.

I am not sure why there are so many bad reviews. The customer service is excellent and they have always gone over and above when needed and I've never had to wait longer than 5 minutes on hold. I would definitely recommend.

Switching from ADSL to NBN with TPG has been horrendous. From no communication to charges after canceling the service. Reported to the telecom ombudsman for breach of contract and theft

I can't speak of direct customer support being an iiNet customer. However since TPG's takeover I've noticed the network seems to be using a lot of their backhaul rather than iiNet's own services, and for the past 3 months or so speeds have been greatly degraded for overseas connections. They are not terrible, they are okay for browsing or general internet usage, but you're lucky to get over 10MBit with some routes through TPG's backhaul to Europe and the USA, and for people needed HD video conferencing or who rely on overseas direct connections...

Our connection was absolutely terrible. We couldn't even run 1 x playstation off it. Yet we were meant to be able to run approx 6 devices. It would cut out constantly, it was slow. The company itself is horrible to deal with. Not one Australian. Couldn't understand them and they were not helpful at all. We changed to Aussie broadband and it's amazing.

Very disappointed in TPG's half finished installation. The contractor working for the NBN said he didn't have a work order for half of the job. TPG just makes excuses and blames it on NBN Co. NBN Co. points the finger at TPG. Meanwhile the office is a ripped up maze of wires and the building is filled with hardware and furniture from the office which was removed to gain access to the wiring. Also, our phone service is totally gone except for some individuals private mobile phones. No hint (before a long weekend no less) when a technician is going to come an finish the job. Why did the technician even start the job when they were not in a position to finish it? TPG was quick enough in billing us for it though.