TPG Broadband

Had just changed to NBN, over done my data in 5 days, despite no usage change, was not warned or given realistic estimate of new costs. If I could rate zero I would. email msgs to call then, on hold for 1 hour and so can't even speak to anyone.

The Connection with TPG is pretty good after we upgraded to NBN 50 essentially 48mbps upload and download. We have a Home run business and require us to upload videos and it works great. Very good upload speed. There are times when there a large number of devices on the wifi network it needs a reboot. But overall its good . Happy and highly recommend.

Connection speed was not guaranteed as promised. Constant dropout at night or early evenings
Bad and unprofessional customer service.
Service was cut after a phone complaining with TPG representative and while issues were being sorted out.

TPG sells plan unethically to trap customers (not legit, full of lies).
TPG agreed to share my call records with me but when they found that their sales team made promises that TPG can not deliver, they refused to share my call records as I will then have evidence against them in consumer court. They accepted that I was provided wrong information (on purpose) to sign up with TPG but they just refused to provide me any solution to fix customer experience and their own wrong doing. They sound very shameless and thick skinned and take advantage of the fact that not every customer will have time to pursue a case against them.
Don't sign up with them.

If I could rate them with a zero I would. However the lowest I can give them is One star.
Signed up for the 100mbps plan. Was assured of great bandwidth and been paying them $110/month. However have not been receiving anywhere close to this. Speeds Ive been receiving have varied from 12mbps to 7mbps
So to date I have paid them close to $2000 for this poor and pathetic speeds and service

Ever since changing over from Southern Phone to TPG, internet has been running extremely well, the only issue I've had is with speaking on the phone to their operators, the two people I spoke to were very hard to understand..

They cut off my existing service a week prior to what we agreed and never sent a modem. Charged $199 and won't pay it back
Courier company referred to in their emails had no details of the item. They then said modem was in a post office 1000km away.
I've been without internet for 12 days now, even after cancelling order a week ago. Tried to go back to original provider but they are having issues getting it back. Every time you call them you speak to someone who has no record of previous conversations, that's if you can understand them
A nightmare

The worst internet company I have every signed up with.While trying to get a reconnection to our home, the company somehow, without me ever mentioning another address, changed my address online, completely stuffing me around!After paying $200, 6 days now of waiting for them to connect and only realising last night that they had fully changed my address and connected someone else - i have given up and want a full refund!we already had the box set up - it should have beena quick and easy fix but being put forward this person, then this person, then another person and getting absolutely no where and lied to continually, I am done

TPG must be desperate for customers!! I did an online order for NBN, tried to cancel an hour later after chatting to Telstra and them telling me about the down time we would experience, TPG refused and said they don't have a cooling off period and would charge me $350 cancellation fee. Decided to go ahead with them, only to receive an email saying they don't support 'complex product', this I am told is our EFTPOS machine. I once again tried to cancel because EFTPOS is vital to our business but was told we would still have to pay the cancellation fee. Horrible customer service, they don't listen and pass the buck, was put through to four different departments.

I changed from a different service provider to TPG. The service from the sales team was great in providing the information and making sure I understood what was involved with the start up process including cost. There was a slight connection issue after installation but the issue was resolved promptly by the technical support team and it has been running smoothly since. Price is competitive. Flexibility to upgrade or downgrade the plan. Easy to manage.

I have been using TPG NBN for more than a year. I have no issues to till date right from installation. Billing is very straight forward debit process monthly basis.

No service provided . I was billed from April after they couldnt install my NBN service, and a cancellation request was made. Now I have to go to the telcoms ombudsman to recover a miserable $ 300. Right upto April there was no NBN service and yet I paid . debited. All I asked was that the $300 be credited. Nothing doing. An Asian call centre reading out of a script. Not very honourable.

Customer service is awful
The call center staff have very poor english skills
They never listen
Their systems are inflexible
Their online interfaces do not work
Do not sign a fixed contract if tempted to use them

I have had numerous emails back and forth with TPG.
They continuously send emails to me even though we have come to an agreement via email already. Its like there is a lack of communication between staff and they have no idea about a situation they just send generic automated responses. Its not good enough and i will be changing service very soon.
TPG look at your reviews. An overall of 1.7 out of 5. Start taking a look at yourselves and bring some warmth and feeling into your customer service (the most important part of business).

Took a while to get set up at my house, but haven't had a single problem since. Set and forget. Price is competitive. Live chat option has been good. No spam emails / unsolicited calls