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Excellent customer service and product
Very reliable.And affordable prices.excellent customer service and product.my internet connection speed is 9.15 out of 12mbp, which is okay . because I don't live in Metro area, some time the internet buffers, which is exceptional
My brother highly recomended these guys so I was entering into what I thought would be a positive experience.
Nothing could be further from this!
After confirming my install date and time 8am to 12, multiple times via email and SMS i had organised to have the day off work (forgoing penalty rates for queens birthday 250%) only to be sitting around waiting for no one to show. No communication what so ever!!!! And for a communication company, you are a complete joke.
7.41 I recieve an email stating a technition has been rescheduled for the inst...
Great Customer Service
Better customer service than Telstra. Problem resolved in little time. We needed a new modem. When I tried to set up, the internet and phone would not work initially. With help from a member of the customer service team, the problem was resolved.
fast enough no problem with the connection all my family is with TPG and very happy with the service. No problem with support very friendly people. Helping me with some little problems
Poor Value for Money
I have used TPG wireless broadband via NBN for 7 months. TPG was our first NBN provider. From the outset we had data dropouts regularly. The phone worked but was less than clear. We increased our payment from $69 per Month to $89 per month to get unlimited data because the dropouts meant that downloads were interrupted and needed to be downloaded again which more than doubled our data usage. We spoke to the technical support for assistance many times and they insisted that we had to get a computer directly connected to the router and run our ow...n tests to provide the results to TPG before they could help further, because they blamed the NBN. I had had enough so we switched to Tangerine which was cheaper, double the speed, and after trying the phone much clearer on phone calls. During the swap TPG were as unhelpful as possible, even after we had purchased the router from them they refused to unlock it so we could use it with Tangerine. I had to buy another router, what a waste. Our Government needs to tighten the rules to stop this ridiculous wastage.
Being a small business owner its important to have a reliable internet provider.
I recently had an issue with my email. I called Tech support at TPG and with the help of one of the staff, I was back up and running within 15mins.
Well done TPG!
Very helpful thanks.
Had a few drop outs,after contacting TPG they sent an NBN tech that gave us a diagnosis that there was a faulty line in the house, we have had it replaced and have no more Problems.
Thank you for the help.
Get to the point as what I asked and got it fixed
Get to the point as what I asked and got it fixed. They provide with good service and value. That is the reason I am with TPG for more than 10 years.
Pretty stable connection ( very little drop outs)
Slow at night but still able to stream
Reasonable monthly cost compared to other providers
Easy to get through to technical support
Good customer service
Great NBN service
From the get go the service from TPG has been amazing, the set up procedure was effortless and the service backup has been amazing. We have had great speed without drop outs. Having experienced a minor issue we had great service from TPG with the problem solved in a short amount of time.
I am not sure why there are so many bad reviews. The customer service is excellent and they have always gone over and above when needed and I've never had to wait longer than 5 minutes on hold. I would definitely recommend.
Worst Service ever
Switching from ADSL to NBN with TPG has been horrendous. From no communication to charges after canceling the service. Reported to the telecom ombudsman for breach of contract and theft
Not great, not terrible
I can't speak of direct customer support being an iiNet customer. However since TPG's takeover I've noticed the network seems to be using a lot of their backhaul rather than iiNet's own services, and for the past 3 months or so speeds have been greatly degraded for overseas connections. They are not terrible, they are okay for browsing or general internet usage, but you're lucky to get over 10MBit with some routes through TPG's backhaul to Europe and the USA, and for people needed HD video conferencing or who rely on overseas direct connections...needing decent bandwidth, this is going to cause issues. I'm not sure what has caused this over the past few months, perhaps more NBN customers has meant services have been more strained for TPG's backhaul overseas? In any case, I'd say it's functional but there are many ISP's offering better speeds out there and better customer service. Don't get stuck into a lock in contract, once you're in you have to pay fees to get out!
Worst internet company ever!
Our connection was absolutely terrible. We couldn't even run 1 x playstation off it. Yet we were meant to be able to run approx 6 devices. It would cut out constantly, it was slow. The company itself is horrible to deal with. Not one Australian. Couldn't understand them and they were not helpful at all. We changed to Aussie broadband and it's amazing.
Half finished installation, contractor just walked off leaving job incomplete.
Very disappointed in TPG's half finished installation. The contractor working for the NBN said he didn't have a work order for half of the job. TPG just makes excuses and blames it on NBN Co. NBN Co. points the finger at TPG. Meanwhile the office is a ripped up maze of wires and the building is filled with hardware and furniture from the office which was removed to gain access to the wiring. Also, our phone service is totally gone except for some individuals private mobile phones. No hint (before a long weekend no less) when a technician is going to come an finish the job. Why did the technician even start the job when they were not in a position to finish it? TPG was quick enough in billing us for it though.
Questions & Answers
mi speed has slowdown to 25, not 50 why I see you have not taken out a payment
drew 13th why do I have to get a new provider please let me know
thank RALPH phone : 0265813472
Very disrespectful company with deceiving practices like the $20 ‘prepayment” towards a home phone that was not requested or used, that therefore you can never use. It is a fee by another deceptive name.
How good is it for online gaming ? I usually play GTA 5 on laptops and PubG mobile on iphone. I had vodafone serivices before the speed numbers were good on speed test but for some reason ping was way too high in the game. Game worked fine on telstra mobile net or at my friends, but not on vodafone mobile internet. On same nbn I had dodo provider a week ago and the ping was really great. I just want to make sure same does not happen again with my next internet provider.
Get an answer from our members and TPG representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$59.99||$69.99||$89.99||$64.99|
|Typical Evening Download Speed||12.0 Mbps||48.0 Mbps||85.0 Mbps||22.0 Mbps|
|Promotional Monthly Price||$79.99|
6 month promo for new customers only
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps||25 Mbps|
|Max Upload Speed||1 Mbps||20 Mbps||20 Mbps||5 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Unlimited||Unlimited||Unlimited|
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