TPG Broadband NBN 1000/50 (Home Ultrafast)

This service drops out every week, it's so unreliable and not value for money Show details

As usual TPG is a nightmare to deal with. after using the service for about year with minor hickups with service dropout, I decided to cancel. I gave them the 30 days notice, then I was charged another 30 days notice. When I called customer service they said that this is a glitch and the system will figure it out and refund. But upon reading the… Read more

new invoice it is not a glitch they specifically charge for a notice again. So now I have to junp throuhg the hoops and call people who do not care and assure me everything will be fixed etc... I am still in the process of complaining and calling to resolve this simple task of cancelling a service.

If you are considering TPG for few dolars less than other service, I would recommend avoiding them if you can as you will be wasting few weeks to try to make them do the right thing. I also have a $20 deposit which they said nothing about and they should refund too.

Very unhappy with TPG the way they treat customers and their lack of good procedures. I guess they rely on people not willing to fight for their rights so they can squeeze extra dollars they are no entitled to.

Regardless if is up to TPG or NBN, we are not happy. We have been many years with TPG and from time we switched to NBN, we just have a bad experience.  Today, Friday morning 28th of November 2025 we lost our NBN internet conection. We contacted TPG to be told that we have to wait until Monday.  The reason is NBN technicians are very busy today… Read more

and are not working on weekends.

We have to wait three days for NBN technician and it's surely frustrating experience. Regardless of work from home, buying items on Black Friday sales or purchasing flight etc.. it is a long time and  the delay is already causing us so much trouble.

Not happy Jan!

Tried to call TPG to see if they would match (as per their website) Tangerines offer of $68.9 for 12 months. They tried to explain they were already lower with $65 for 6 months. I told them the $68.9 at 12 months works out cheaper, and your price match says you'll match it over the 12 month total cost. But they couldn't understand this and the whole call gave me 0 confidence in TPG. I will be avoiding TPG for sure. Show details

SUCH BAD SERVICE. A few months ago I contacted TPG Tech Support about a heat problem with my VX 220 Router. TPG agreed it was a problem & if I paid delivery they would send me a new VX 420. It work at best average on NBN but knowing how bad NBN is it may not be TPG problem. Recently I tried to install a Deco ( TP Link ) Mesh system in my 3 level… Read more

house. I then wanted to use the USB 3 port as a Media Server, each time I plugged in a USB device I lost the NBN connection. Contacted TPG to be told " We only support the NBN connection problems NOT the Router features, you need to contact TP LINK. Upon contact TP Link they have been helping me for about 2 weeks, logging into my Router to check settings, asking many questions & testing the same type of unit in their lab. The TP Link VX 420 router given the TPG customer has it's firmware changed by TPG, so TP Link have now come to a deadend as they can't check the TPG software.

Contacted TPG again 7 days later, promised a supervisor would return my call within 24 hours. Yesterday after NO call from TPG I called again, Got told a supervisor would call me before 2:00pm, still no call from them I called at 7:00pm last night. Got told this needs to go to higher management & I would get a call by 10.00am this morning. It's now 11:30am & still NO call.

20 Years with this company & over that time I would rate their customer service as 1 star, you may have a good price but your Customer service & Tech support is discussing.

I have been loyal for many years & at times felt I needed to change providers as the service was no up to a good standard. NO more thinking about it, if you can't get your Supervisors or Managers to make a simple phone call then you don't need my money.

Tech Support is what keeps customers happy,,,,,,,,,,,,,,,,,, TPG have none.

DON'T SELL CUSTOMERS MODEM/ROUTERS YOU DON'T SUPPORT, IF IT COMES WITH A FEATURE KNOW HOW TO SUPPORT IT.

Frequent outages forced me to switch providers after a year. Instead of making the transition smooth, TPG penalized me with an extra 30-day charge, citing a so-called "mandatory 30-day notice." Absolutely ridiculous! Show details

If you're thinking of subscribing to one of their high-bandwidth plans because they are cheaper than the competition, think again. You know what they say, if it sounds too good to be true, it probably is. First, they will force you to buy their modem/Wi-Fi routers, and if you refuse, forget about getting the plan. Even if you go along with it,… Read more

they still will not deliver the speeds you signed up for. Instead, they will decide on a much lower speed, likely no more than 50 - 100 Mbps, based on what they think is best for your network, not what you actually paid for.

And here's the catch: they expect you to never check. In fact, they study your usage patterns, and during times when they expect you not to be using the service, such as late at night, they lower but mostly halve your total bandwidth (bandwidth thief) and use it themselves. You won't know until you test it out. That is probably how they make their money and undercut other ISPs. You will always pay for the highest-tier plan but never actually receive that bandwidth.

If you question them, they will always have an excuse ready, twisting it around to blame the issue on your end. And if you try calling tech support, be prepared to go in circles with no resolution.

The quickest way to fix it? Skip the headache and find a real ISP.

What a disgrace. I'm reporting to the ACCC – I'm a long time customer of TPG and had never had any problems with them until I upgraded to the most expensive plan. I am now using the NBN 800/50 plan (the best on offer), and my internet is going slower than when I had the 100mbps plan. I made sure before I upgraded to get written confirmation that the supplied modem can even handle these… Read more

speeds. It is currently running at 10mbps download speed when its not constantly cutting out.

I have been on 3x hours long calls where some people change a few settings with absolutely no clue what theyre doing (I work in networking). I had most recently been put through to one of your "level 2 engineers" who claimed that he would let me in on a secret and that the modems TPG give out are only good for one year and that they actually can't handle the top speed. I've had the best one they give out for 3 years. How disrespectful to knowingly deceive your customers in this way. I am currently getting less than 100x the speed that I'm paing over $100 a month for.

What a disgrace. I'm reporting to the ACCC for your team knowingly scam. Unless this is solved by end of next week I'm cancel.

Internet – TPG have put up NBN internet fees by an extra $120 a year and still provide the same poor service. Internet goes down or no connection around 2am to 4an daily. Goes down through out the day. Rubbish service provided and it's not cheap. Show details

Poor internet – I have ultra fast wifi. Always loading,poor internet. Contact customer service few times. Still same problem. I am going to switch never think of TPG . Show details

AVOID AT ALL COSTS! – Absolutely appalling internet service provider. Do not use TPG. I have had by far the worst experience with this company. Have spent approximately 4 hours on the phone with them trying to get my service to work which they assured me would before signing up with them. Was lied to multiple times by the technical staff about why my service wouldn’t… Read more

work. Requested a cancellation within 3 days of signing up with them and a refund for the amount I had already payed. Have emailed customer service multiple times asking for updates and have had absolutely zero response from them. Come 3 weeks later and I have just been charged another $105 for the service they failed to disconnect. Spoke to customer service on the phone who said they have processed the cancellation but cannot confirm whether or not they will refund me the money I have been charged. I have taken this to the Telecommunications Industry Ombudsman as I am not confident in the slightest that TPG will do the right thing

A prime example of what customer service shouldn't be – Please Allow a min to read this lengthy review. I have been a customer with TPG more than 6 years. Recently I had a better offer from another ISP and wanted to take it up. I called TPG and asked them to match the deal for which they said $10 is the max they can offer (lady said " the best we can offer if you want to take it up or not"). I moved to… Read more

a new ISP and to have uninterrupted service, I asked TPG to cancel the account and I shall pay for the next 30 days.

When called few days before the billing cycle, the customer service advised that they shall charge for another 30 days as from the date of actual cancellation. And my calls with 3 people were not in the notes when I spoke about my cancellation request 25 days ago. I had issues with network multiple times in the last few years, but didn't take it seriously - but it was never a great experience with their overseas team. These guys sounded like leaches to me. Lesson learnt "don't get attracted to low price only"

Legal Trouble TPG – Illegal consumer practices, i currently have a matter with the Tribunal against TPG. Do not choose TPG as your provider !!! Show details

Utterly Disappointed – Extremely disappointed Been a long time customer of 10 + years and internet has been constantly down for 10 days. Customer service is appalling as each department won't accept any responsibility and I'm not getting any help! I have made more than 7 calls in the last week alone. I need internet connection which I pay good money for. I have both… Read more

mobile phones and home phone all tied up in a plan.

Do not sign up! They take your money and no responsibility to fix issues

Worst customer service – Worst customer service ever. Two weeks and my problem is still not solved. They keep transfering you to different person and no one wants to help. Please stay away from TPG there is lot better ISP out their. Show details

TPG Scam – After 11 years and over $9,000 in services fees. I cancelled My tpg account as I found another service with a better offer for the same service. tpg informed me I had to wait 30 days before they could cancel my account. After a few phone calls other consultants forwarded a request to cancel my account in 48 hours. I received an email… Read more

confirming cancellation and finalization of my account to which I was grateful.

However my nbn was still connected but they had cancelled my account but not the connection.

I called again only to be told by another consultant it would be disconnected in a hour.

After many hours of waiting it was still connected and when I rang with my mob number.

I got this message saying they are receiving a high number of calls and I could use there call back service.

They never called back and when I called on private i never got that message.

I called the next day on my mob number and got the same message I used the call back service and they never called me back.

I concluded they wanted me to wait the 30 day period to disconnect me regardless of the email confirmation they sent.

Fortunately I am with Felix on an unlimited data and mobile plan for $40 per month.

So I realised I could hotspot all my devices and save myself the monthly fee of $145 per month or $1740 per year reguardless of there 30 day disconnection policy.

As my data and mobile plan with Felix connects me instantly and eliminates and by passes there control and monopoly over my nbn connection.

If you have the same problem you can copy and paste this code LO00250 on the Felix website and it will give you $36 free credit.

absolutely terrible – do not waste your time, there service is terrible and there support is worse! Im leaving this review in as many places as possible to let people know to avoid them at all costs! Show details

very good TPG customer service – I have in TPG over 10 years (not sure exactly). Ok my issue is. 1, first take over 2 hours to change a NBN plan and be kicked from change plan -cus service- help desk- cus service- change plan dep. Very good. 2, discussed with the cus service with 6 month contact and get a new modem (discussed is tplink-vx420), but received is Kogan VR500V, which… Read more

is not suit the ultrafast plan. please see the link for what suitable(https://www.tpg.com.au/content/high-speed-nbn-modem-requirements). 3, I have called TPG on Monday (11/7/22) and explain all issue and request resend the correct modem, be told will result in 24-48 hrs, 4, I called on Wednesday (13/7/22), and repeat again my issue, and be told only be lodge issue on Tuesday, not 48 hours yet, very good, TPG, good customer service. 5, then I called now on Friday (15/7/22), be told issue only be lodged on Thursday only, Very good TPG customer service, not 48hr still, 6, OK, I have talk cus service-help desk -cus service over 1hr now and issue still not be fix yet. 7, OK, now, I have lodged complain , over phone with TPG over 2hrs again. 8, still on the phone with TPG, and request cancel contact due to send wrong modem, but been told need pay for cancel fee, WTH, it is TPG send wrong modem without notice, why I need pay off.... very good TPG customer service

Very poor service - no understanding of issue and – Been a customer for 10+years but now fast coming to an end. In the past weeks we have been experiencing intermittent drop-outs - mostly in the evening. We wait 5, 10 15 minutes and then sudeenly we are back up again. Last week these drops out were almost daily and on sime eving they hapned 2-4 times. Calling TPG was a waste of time Got a sms… Read more

message the next day advising the line has been tested and all ok. Case closed. That night - same thing. more drop-outs. Called again. New case opened. Rec'd a call a few hours later advising they were looking into it and someone would call back within 24 hrs. That was 2 day ago and we still waiting. We had a dropout again as our IP address changed yet again. Working from home requires that I log into the office, and part of the security is my IP address has to be validated. Since Mar 20, it has worked well, until a few weeks ago.

Called back in this morning and am now told the issue must be my side, (despite the fact that whenever we have a dropout, the issue just corrects itself in between 5-25mins), So now they are sending me a document with things I have to do when we have the next dropout........... - like a ping test... wonder how you do that with no internet?? What a load of baloney!

They actually have zero understanding of this issue and I do not believe that have show any honesty is this matter at all. Just gross incompetence and terrible service - and never any promised call-backs.

Quite Franky, I am over their run-around lies and tripe they keep feeding. They just spinning their wheels and doing nothing.

Need a translator to understand operator – Been waiting 3 days to be connected even though they have deducted money from my account, called a few times and line dropped our on their end and couldn't understand what they were saying, their English was terrible. Show details