TPG Mobile

It took over a month for the sim to arrive, my new sim from another telco arrive the next day. It provided bad reception if you are travelling anywhere that is out of the city. Customer service is poor. Internet service is poor and slow. I did appreciate data banking which TPG dont offer. I was with them for 3 months and regret the change. Show details

I have been with TPG for many years, having been transitioned over from a company called DigiPlus. To be fair, DigiPlus was quite good, so I never felt the need to change. That may be why I tolerated TPG’s declining service quality over the last couple of years. What I started noticing was an increasing number of black spots, slower speeds, and,… Read more

later on, repeated complaints from family members who tried to call me and received “out of service” messages. The final straw came a few weeks ago when SMS messages began arriving many hours late. It became absurd: family members would text me in the morning, arrive home hours later, and only then would the message finally come through. In those cases they got home before their message reached my phone. On the occasion that they weren't coming home, it would be much later when I found out that the message was not received.

When I first subscribed to the original company, the service was provided via Optus. TPG later began reselling Vodafone bandwidth, and in my experience, that seemed to coincide with a noticeable drop in reliability. TPG is essentially a Vodafone service according to my phone's display.

Worst service and even worse customer service I have EVER encountered. Incompetent staff with obviously very limited training. My ph rings twice then hangs up stating a message to person calling me" due to service difficulties we can not connect you"... load of trash...... when I called tpg I was told your ph is not compatible,,,,,, well it has been for past 6 months, time to contact consumer affairs. Show details

Lost my phone and belongings in a car fire. TPG would not give me access to my phone number or would not talk to me to tell me what their issue was. I could only talk to first helpdesk who keep assuring me the issue would be fixed. (Afer I filled in… Read more

online identification forms, which I did.) same thing, approved then rejected, no reason, filed out the identity online 5 times, each time it was accepted, no-one would talk to me, i had no phone, no contacts, no emails, no banking, no clothes, no food, no money. I was stuck in outback QLD. When I finally got to a bigger town, after 4 days, I bought a phone specially for an eSim, they still could not help, same thing, approved then rejected, no reason, no-one would talk to me, i had no phone, no contacts, no emails, no banking, no clothes, no food, no money. I was stuck still and couldn't even tell my family or friends i was alive and they would not contact me. after another week I bought a sim for another company who managed to post my number and give me access within minutes. i lost all voicemails and had no idea who had called or left messages. such a terrible experience. that's what happens when everything is outsourced or sent overseas and companies are swallowed up by or busy swallowing up other telecoms.

Email received on the 16/02/2026 stating that they are changing my plan to a more expensive one without my permission, tried to contact them 6 times and finally got through today 19/02/2026. TPG Not helpful. The mobile service in my area is also… Read more

very poor and still they have not fixed it after 2 years of complaints. So fed up with these companies just changing the plan and charging more when they feel like it. I'll now be looking for an alternative provider. Also trying to contact TPG is a joke, only a phone number and no email. Cannot complain about the service as there isn't any.

Absolutely hopeless. 5 months and still trying to get mobile service cancelled. They continue to take money monthy from my bank ac, and have stopped answering my emails. Their 'complaints process' is a farse as they don't respond. DO NOT sign up as a TPG customers. Show details

TPG customer support has been amazing & number 1 in between all the providers I have been with. In the past couple of days, Regine, Adil & Reema helped me so patiently & passionately regarding the issue I had. They deserve a pay rise.

TPG THE WAY TO GO!!! – So after Vodafone ripped me off last year in 2024 both financially and their lack of care on my then traded in S23+ to the S24+ with the Bonus Contract absolutely dissolved away I lost hundreds of dollars last year in 2024 to pay out my early 2 year plan contract of $1,528.11 instead of $1,280.00 or less and I switched companies to TPG using… Read more

Vodafone's Towers and instead of $68.35 a month I was paying $12.50 in July to November 2024 on TPG Sim Only Plan and now pay $25.00 a month on the monthly bill!!!

No problem what so ever – I changed carriers because they felt the need to charge me more. Despite the bad reviews I choose TPG mobile. I found them to be extremely efficient. My new Sim was delivered within 2 days, my number was ported within 20 minutes at no extra charge. My speeds and reception are no different to my last carrier. I would highly recommend TPG mobile. Show details

People, if you are looking for a mobile service, think twice about this company. I had bad service and so I chose to use another company, I had to ask for physical sim cards, 1 was sent to my address but the other one was left at the air port because 2+2 didn't add to 4 I have had to inform my clients change of number because this serve is inept. Show details

TPG has delivered the single most infuriating, incompetent, time‑wasting excuse for a service I’ve ever had the misfortune of paying for. Every interaction feels like a masterclass in how to turn basic connectivity into a multi‑day endurance test. Their support process is a labyrinth of scripted non‑answers, dead‑end troubleshooting, and staff who… Read more

seem determined to avoid resolving anything.

The connection drops, the speeds tank, the “investigations” go nowhere, and every attempt to escalate is met with the same robotic loop of useless steps that achieve nothing. It’s astonishing how consistently they fail at the one thing they’re supposed to provide: a stable internet service.

If reliability matters to you, avoid TPG. If your time matters to you, avoid TPG. If your sanity matters to you, avoid TPG. This is a provider that treats outages as normal, delays as acceptable, and customers as disposable.

On 18 April, I phoned TPG to cancel my mobile service and received written confirmation the same day stating that my service would end on 22 May 2026. Despite this, I was still charged $25 for the next month’s plan. I called again and explained that the service had already been cancelled and that I was porting the number out before 22 May,… Read more

exactly as instructed. I was told the charge would be refunded and that my payment details had been removed to prevent further billing. I then received another cancellation confirmation, plus a separate email on 20 May acknowledging the cancellation request again.

Even after all of that, on 15 June I received an SMS and email telling me it was “time to renew” my plan — for a service that was already cancelled twice in writing.

When I called yet again, I was told the refund hadn’t been processed because my payment method had been removed — even though TPG removed it themselves. I was then told I needed to email my bank details to receive the refund. As of now, I still haven’t received any confirmation.

The service worked fine while I was with TPG, but the cancellation process has been messy, inconsistent, and unnecessarily time‑consuming. Multiple confirmations, ongoing charges, repeated follow‑ups, and contradictory explanations have made what should be a simple cancellation incredibly frustrating.

TPG is a SCAM!!!! 98% coverage across Australia but not on my residential street in BONDI !!!!! I find that very difficult to comprehend. MAY BE CHEAP AS CHIPS but you GET WHAT YOU PAY FOR IN LIFE. Not WORTH THE DOLLARS SAVED. Good bye TPG.

Quite terrible. Bad coverage, even worse customer service. I'm paid up, but i cant use the service because it says it's expired. Can't call TPG customer support because...expired. log in to portal, everything fine. Speak to customer service via chat. I'm told I need a pay phone or to invite somebody over to use their phone. And that the… Read more

departments I need are closed on weekends anyway. So two days, no service, and TPG admitting they will refuse to do anything. Also, [Name Removed] in customer service is useless.

It's actually dangerous being with TPG. Useless company

TPG is my far the Worst Telco service I have ever had,they say are the best but are just telling lies.Ask to cancel my prepaid mobile due to Sim dropping in and out after 1 week, told me it was an outage issue which was incorrect.The information required to stop the plan has been sent 3 times and have taken payments out twice after my request and… Read more

info required to stop the prepaid account. It still hasn't been resolved so I will be proceeding with a complaint with NSW Fair Trading.

Worst service from TPG. I ran out of data on Saturday 23rd May and couldn't purchase the additional data instantly. I did top up the prepaid balance hoping it might not take number of days to reflect balance but it has taken already 4 days and I don't know how many more days to reflect balance on my account so that I can use Internet. So these… Read more

whole time I'm cut off from the internet.

Additionally, after the full usage of data I was not able to send text messages, that was quite strange and weird. Luckily, the call service was on. Next day, I had to buy SIM card from Optus to get myself connected to internet. Shame on TPG!!!!

And the worst part? I won't be able to use $20 top up balance (Cuz, I'm already covered by Optus for a month on my new SIM Plan) and they say that is non refundable and they keep that money once I leave their service.

What a financial trap?!!!!!!

You people are the 'parasites of hard earned money' in the name of policy and terms and conditions.

I'm compelled to tick 1 star but in fact it's a negative (-5) star.

Ordered 2 sims, used 1 once received. Had to wait until details from other provider were sorted, Tried to activate 2nd sim month later for other phone. First rep mucked it up by cancelling the wrong sim/ phone number. Second rep said it was a duplicate. Which was [Content Removed] cause I had two accounts showing on line with different numbers but… Read more

since the first person mucked it up, the easiest to reinstate my number was use second sim. Third person tried to sell me internet and a new sim( I actually already paid for), now the 4th person (thus after explaining the issue to each of them) is processing my refund… maybe.Apparently have to wait 2 business days than another 3 to 10… Stay clear of them , might be cheap but are substandard. Needless to say TPG never again, not even for free.

Potentially the worst reception in Australia. Plans are super cheap and the end product definately reflects their place in the market. If you are looking for something that is reliable and effective... you wont find it here. Show details

HOPELESS, its so easy to find a plan and purchase it online. EVERYBODY is so good at taking money, arent they?! Theyve been hassling me to activate the sim, I call them to to it for next week, and NOW they mention that "maybe my device wont be compatible with their service" can you frickin believe it?? The phone is fairly new, within a year, and… Read more

ofcourse NO, its not compatible!! Whoever heard of such a thing? And WHY was this very important issue a non-disclosed item?? Now i have to wait for a refund? Ive never come across this ever!! So now, ive got to rush and find another telco and get the foccakta sim card here before the they charge me another month!!! TPG..is a NO GO..unless you have an ancient phone maybe?? astounding..it seems service is getting worse, telcos are getting more expensive, less logic, worse service and internet, but theyre MUCH better at taking the money.

I can't even say I got to try their mobile plans I didn't even get that far. I applied for an Esim paid money and then was sent a bad QR and code. I tired a few times and it said I was locked out. I called tech support and they said they'd call me back? Which seemed odd then never did. I called again finally had someone that knew something and now it's cancelled holding my money for 15 days before a refund. Show details

these people are absolutely useless. canceled my accounts and they still took money out of my bank account the very next day. unfortunately can’t give no star ratings Show details

Beware what this Telco offers as they don't follow thru! I signed up for Unlimited data on a special deal. However, after a few months that was withdrawn and they sent SMS messages telling me after just 2 days that I'd used 50% of the data. Their offers are not to be trusted, and their customer service is atrocious. The person who answered my call just kept repeating the same information which was not what I signed up for. Show details

Oh my god this phone company is killing me with the speed at which transferring the eSIM takes. I set up 3 phones (2 for the kids) this process wasn’t fun but I thought that’s ok, new company it can take a bit. Then one of the phones ended up in the water so I purchased a new phone and shuffled the other two. So I needed to transfer two sims. I… Read more

couldn’t do them both at once verification emails took a couple of days, QR codes a couple of days multiple phone calls and that’s just the first phone. Now I can start on the second one… it’s at least 2 weeks and I still can’t get my sones phone set up yet.

No coverage – As soon as I leave the city of Melbourne the coverage stops - I went to Rockbank and Bacchus marsh today and could not get any reception at all!Very poor service Show details