Transdirect

Transdirect knowingly delivered our clearly marked consignment to the wrong address (?) some 6 weeks ago and the consignment is now apparently missing. Transdirect are not responding to requests for information. Dysfunctional, provocative performance. Show details

Very disappointing experience with Transdirect. I’ve been told on three separate occasions that my parcel would be collected, yet it’s still sitting here. I’ve repeatedly followed up by email, confirmed it was properly packaged and provided a photo as requested, but each promised collection date has come and gone. Leaving a parcel outside for days… Read more

waiting for a courier also creates an unnecessary risk of theft. Their latest response is that they’ve requested another collection but can’t guarantee it will happen. Repeated apologies and rebooking haven’t resolved anything, and I still haven’t received a clear explanation for the missed collections. Unreliable service and far too much chasing for something as basic as picking up a parcel. Based on this experience, I wouldn’t recommend Transdirect.

UNRELIABLE COLLECTION SERVICE I have used Transdirect many times, but Aramex has repeatedly failed to collect my parcels for days. Every time I complain, the collection is rebooked with promises of pickup the next day, yet nobody arrives. I am in Brisbane City, where Aramex operates daily, so there is no excuse. I've even had their driver… Read more

deliver a late parcel while leaving my outgoing parcel uncollected.

These delays cost businesses time, money and customer confidence.

The Brisbane City driver is doing Aramex a serious disservice. I've given them multiple chances, but nothing changes.

Extremely disappointing service. I won't be using Aramex again.

Very easy platform to book goods. Second time that I have use them. Again, pick up and delivered on time. Faultless. Customer service excellent. Show details ·  1

Great service can actually speak to a person if needed Show details ·  1

It was easy, reliable and very convenient. Not to mention Highly efficient. Highly recommended Show details ·  1

100% efficient, on time and delivered quicker than what was stated. Unbelievable. My Package did not have any dings etc. on the outside box as I packaged up a Guitor from Newcastle through to Melbourne without a blemish. Show details ·  1

Highly recommend TransDirect. They provide cost comparisons to allow you to choose the most cost effective way to send a package and they have an easy to use booking system. Extremely reliable with collection and deliveries. Show details ·  1

I organised the skid to come from Picton NSW to Coonabarabran, it was in Coonabarabran a couple of days later, I was phoned to collect the skid from depot. Good service Show details ·  1

Do not trust their initial quotes. After sending identical 6kg boxes (133x21x33cm) multiple times for $70–$100, Transdirect decided to retroactively bill me an extra $180 after dispatch, claiming it was oversized. No opportunity to challenge the dimensions, no customer service support—just an automatic charge and a threat via a debt collection agency when disputed. Completely greedy and untrustworthy operator. Show details

Absolutely useless! There is no service to rate. If you have any issues I can promise you Transdirect will not do anything except want to make you strangle them by turning up after you've done their job for them and somehow make it worst than it originally was. Run for the hills! Do nut use these guys! Show details

Transdirect's booking system is built in a way that, in my view, sets customers up to be charged after the fact. Then, when you push back, they dig in. For pallets over 25 kg going to an address without a forklift, a tail lift is effectively required. Transdirect shows it as an optional, unticked checkbox under a wall of fine print. Enter a… Read more

residential address and the system says nothing. It knows the weight. It knows the address. It could stop you and ask. It doesn't. It takes your payment and lets the problem surface later, at your expense. Miss the box and they debit your stored card after delivery. No notice. No approval. The checkout total is not the real total. When I challenged it, Transdirect admitted in writing that it keeps no record of what customers actually see during booking. They couldn't show what I was shown, yet still refused to refund. Two managers defended the screen instead of fixing it. So I disputed it with my bank. Transdirect contested it and lost. The charge was reversed. Rather than accept that, Transdirect reissued the same invoice, marked it overdue, and threatened to send it to a debt collector. In my opinion, that is how this company treats customers who don't simply pay up: deny, defend, then pressure. I have reported their booking process to the ACCC. If you book with them anyway, select every service you could possibly need, screenshot every step, and remove your card the moment you've paid. Or save yourself the fight and use a provider whose quoted price is the price you pay.

Always a pleasure to deal with Transdirect. Never have any real issues with their service or couiers. we dont always take the cheapest. we even had a claim once and that was resolved to our satisfaction. we always add warrenty insurance. Show details ·  2

Despite rejection of my first attempt to send a package, I called customer service & spoke with a polite & easy to understand straight talking fellow, who actually took the time to not only understand, but address my logistical needs also. Unfortunately due to the system, he was unable to rebook it for me, so I made another online booking...… Read more ·  1

sigh

Mitch managed to ensure this second attempt to send my package would be my last.

This is why being able to talk with companies over the phone helps overwhelmingly for logistical purposes !!

If not for talking through my logistics requirements with Mitch, I would have written of this company for my logistical needs, like I had with so many others before.

I'd say 4.5 stars if the system would allow me.

Half a star lost due to the computer system & all its flaws. How is it a staff member does not have the power/authority/capability to reinstate a booking for which the system cancelled ?? Sigh

4.5 of those stars is Mitch & his exceptional dedication & focus to customer satisfaction. Well done mate, if only there were more like you (thumbs up)

Although the pricing is quite reasonable, it's staff like Mitch, who go above & beyond, give reason for this positive review.

Fair Dinkum Mitch, your a legend mate, thank you

Shipped a motorbike frame. They were very knowledgeable on what you could get across the line in terms of weights and the way things are to be packed. Would use again was easy. Show details ·  1

The fact that you can get a freight estimate without signing up was great. I created an account to get a small discount. I found the process of lodging a freight request very straightforward, the ability to get freight comparisons was an added bonus. My freight was picked up the next day and delivered a day later, very happy with the service! Show details ·  1

Quite happy with the whole process of booking and taking the delivery. There was a slight confusion with the tracking, but nothing out of the ordinary. Customer care was very helpful. Show details ·  1

carrier never turned up to the site to see and check the package but still charged $30 fee for picking up despite the staff on duty already acknowledged the approved for full refund. dishonest business , waste of time Show details

A package wasn't collected for whatever reason. I've logged the same request to get it rebooked several times now and nothing every happens. It's been weeks. Totally incompetent service. Do not bother using them, you can't contact them if you have an issue. Show details

Transdirect - Substandard support and unfounded driver updates Do not trust Transdirect, their booking dates or rely on their customer service. My experience timeline says it all: • 13/8/26: Received shipping label; collection confirmed for 14/8/26. • 14/8/26: No driver showed up. Emailed support, initially received only an automated reply. •… Read more

17/8/26: Received an email claiming that a collection had been attempted but my freight wasn't ready. I was at home at the time and the package was right outside the front door. • 20/8/26: After numerous follow-up emails, I still have no resolution and the package is still sitting at my house.

Dreadful customer service, I will not be using them again.

I'm a first shipper using Transdirect. So I rang up to check how to pack n what to expect for my fragile box to go from Adl to Tasi. very helpful n I added a few bits of protection n it all got to an obscure location early with no damages. Very happy. Show details ·  1

Complete lack of any resemblance of acceptable customer service. This company provides probably the WORST customer service of ANY freight broker that I've ever dealt with. Despite a package having the destination address which is UNIQUE and easily found by typing it into ANY maps service (Google Maps/Apple Maps etc) they claim that they were… Read more

unable to deliver. Utter and complete nonsense.

Not only did they fail to deliver despite having a UNIQUE ADDRESS, but then they tried to use any possible excuse that they could manufacture to worm out of in indefensible position.

NEVER EVER USE THIS INCOMPETENT COMPANY.

Instead of using these INCOMPETENT FOOLS and being ripped off at the same time, I've found that SHIPMARVEL are not only mush easier to use, but they are WAY WAY WAY CHEAPER than the absurd cost of TRANSDIRECT

Used Trandirect for interstate and the first leg by TNT was slow on arrival, as it was supposed to be next day delivery but arrived on Monday instead (3 days).The return trip was with Courier please which was cheaper and an on time service, which arrived before my expectations which was great. So more expensive does not mean better service as this time the cheaper price exceeded the others!!! Show details ·  1

Broken system that robs small couriers of time and stresses customers. Do not recommend. Transdirect is a freight broker, not a direct courier, and their internal communication structure is completely broken. I received multiple email confirmations stating my delivery was booked for a specific date. Instead, the contracted driver turned up on a… Read more

completely different day with zero warning, calling to ask where I was. I had to drop everything and rush home just to catch him. While it is incredibly frustrating as a customer who paid good money for freight, I actually feel worse for the local delivery drivers. These small transport companies are burning fuel, wasting space in their trucks, and losing valuable time because Transdirect cannot properly coordinate a calendar sync between two systems. Nobody wins here except Transdirect taking their cut. If you want reliable logistics that respect both your time and the drivers doing the actual hard work, look elsewhere.