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Transdirect
3.5 from 2,583 reviews · View Statistics
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Absolute joke

published

Having made an express booking with them 3 days ago, they failed to turn up to collect, when I then queried them as to when they were going to pick up, they told me they cannot handle anymore volume and are going to cancel the order! You guys are a joke, absolutely terrible (and don't try calling them, you wait for 45 minutes to get through)

Incentivised Review No
Sender or ReceiverSender
  • Verified

Great Service

published

Easy to book, with super Fast service. Very efficient delivery times and goods delivered in good condition. They have fabulous Pricing, that is much better than its competitors. Thank you, you save our company $150.00.

Incentivised Review No
Sender or ReceiverReceiver
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Review collected in partnership with Transdirect

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Peter
Peter
  • 7 reviews
  • 1 like

Unbelievably bad! Buyer beware!

published

I paid for an item to be picked up and sent a week ago and it still hasn't been picked up. Their attitude was awful and told me to rebook each day. They told me it would be the following day and that the complaint was being escalated to no avail. They are very good at sending automated 'sorry' emails and thats about it! I have made 9 phone calls to them and their couriers which have all been a waste of time.

Incentivised Review No
Sender or ReceiverSender
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Ernest Waldstein
Ernest WaldsteinSydney, NSW
  • 2 reviews

Great Service

published

Easy to use - inexpensive and the pickup and delivery were both as promised. So good to have someone who provides what they say they will do. Thank you very much.

Incentivised Review No
Sender or ReceiverSender
  • Verified

All up, Transdirect is an excellent service.

published

Transdirect is a great service for the person who doesn't have an account with the the larger transport companies but who still needs to get their parcels across the country in a reasonable time. I always choose TNT as the carrier as they have a much better track record than some of the cheaper alternatives. They arrive when they say and deliver when they say they will, and offer a range of carriers and prices. All up, Transdirect is an excellent service.

Incentivised Review No
Sender or ReceiverSender
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Review collected in partnership with Transdirect

Mark P.
Mark P.Sydney, NSW
  • Verified

Second time user of this service and second 5 STAR experience all round HIGHLY RECOMMENDED

published

Excellent overall experience, and would be my first 'go-to' option in the future without question
Goods were delivered on Tom, superb tracking and competitive pricing
Such an easy seem less service

Incentivised Review No
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Review collected in partnership with Transdirect

  • Verified

Very Disappointed

published

The documents were needed for a very important meeting. They were picked up on 06 Jul but only arrived on 14 Jul - after the meeting! I am very very disappointed.

Incentivised Review No
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Review collected in partnership with Transdirect

  • Verified

Great service

published

Easy pick up and delivery
Organised it online and got it delivered via couriers please
Easy way to compare shipping costs for interstate postage
Highly recommend it to use this

Incentivised Review No
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  • Verified

Easy to use, great choice of carriers

published

Package was picked up within a day and delivered in a timely manner. Easy to use system. Great choice of carriers and options. Recommend to all new at needing regular freight.

Incentivised Review No
Sender or ReceiverSender
Transdirect
TransdirectTransdirect
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  • Verified

Great Service

published

Great service. Shipped from Sydney on a Friday, arrived Melbourne on the Monday.
Easy to book, friendly service and arrived damage free.
Happy to use Transdirect again and would recommend them in future.

Incentivised Review No
Sender or ReceiverSender
Transdirect
TransdirectTransdirect
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  • Verified

Excellent

published

Was On time and in good condition. Tracking information were helpful and accurate. Picked up and received with no issues. It promise what the condition states before sending. True to themselves.

Incentivised Review No
Sender or ReceiverSender
Transdirect
TransdirectTransdirect
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Karin
KarinGreater Melbourne (Metropolitan), VIC

BEWARE extra charges can be double what they quote. Take photos and measurements before shipping!

published
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Incentivised Review No
Sender or ReceiverSender
Karin
Karin

Mediation was recommended by Product Review but was unsuccessful. After posting my review I received a message from Tristan from Transdirect and supplied the information he requested.

Karin
Karin

Next day Tristan asked me to supply photos and measurements - of the 2 cartons that Allied measured - reminder: 3 cartons were collected and delivered. Getting nowhere, just get the same responses from Zoe, and now Tristan. Do better guys.

Transdirect
TransdirectTransdirect
  • Verified

Excellent Service!

published

The package arrived at the expected time - as per the helpful & accurate tracking information. The delivery person put the item at the safe spot of the house - away from rain!

Incentivised Review No
Sender or ReceiverReceiver
Transdirect
TransdirectTransdirect
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Review collected in partnership with Transdirect

repco_lad
repco_ladSouth East Queensland, QLD
  • 7 reviews
  • Verified

Speedy and helpful

published
Incentivised Review No
Sender or ReceiverSender
Transdirect
TransdirectTransdirect
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HELEN
HELENSouth East Queensland, QLD
  • Verified

Excellent Service

published

Pick-up was delayed a little because of lots of collections but it all turned out fine. The charge was very reasonable and the delivery arrived when expected, in excellent condition, I would recommend this firm and certainly use them again. Thankyou.

Incentivised Review No
Sender or ReceiverSender
Transdirect
TransdirectTransdirect
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Read more reviews - page 2

Questions & Answers

Hardik P.
Hardik P.asked

After reading these many reviews of disappointed customers, I am scared to use your service. Do you have any rules and terms page I can read and review before start using your service?

3 answers
Karin
Karin

Hi Hardik - the rules and terms of service are very much slanted towards Transdirect's right to change terms and charge you again without fair consideration. Once they have charged you again you can try to persuade them but if you don't have photos of your goods prior to despatch, including, this is important, tape measurements shown clearly alongside each item, and another photo showing all cartons / satchels in the consignment. What is particularly annoying is that they don't offer the same consideration e.g. photo of goods when delivered to our customer, which would settle the case.

Transdirect
TransdirectTransdirect

Hi Hardik,

All our T&C's can be found here: https://www.transdirect.com.au/terms-and-conditions/

If you have any more questions please let me know!

Thanks,

Tristan

❌❌❌❌❌BEWARE OF TRANSDIRECT ❌❌❌❌

Wow they never stop taking people's money!!!

Sissel G.
Sissel G.asked

My parcel was damaged and the item is just under $100. When booking I see insurance included for up to $1500. Now when I want to claim for the damaged item, they said no payment can be made for under $100. If the damaged item is more than $100 you have to pay $100 upfront then claim the rest. When asked further their customer service officer said I have click on the agreement before finalise the booking therefore every condition is as stated.
I'm speechless as I have never seen this type of dodge act before. If this is the case you should NEVER have written insurance up to $1500 at time of booking. It is totally misleading act. Does anyone which ombudsman I should write to please.

1 answer
Transdirect
TransdirectTransdirect

Hello Sissel,

The booking you are referring to has domestic complimentary cover of up to $1000 less $100 excess.
If a claim value is less than the excess value then the claim is declined by the insurer, this is a standard insurance practice.
I am not aware of how you would go about lodging a complaint about such standard terms regarding the policy of a particular insurer.

We have the terms of transit warranty all listed here for your ease of reference https://www.transdirect.com.au/education/transit-insurance/

I can see that customer service refunded your booking fee in full.

I'm sorry for any inconvenience caused, however those are the agreed terms of cover.

Kind regards,

Steve

Honest customer
Honest customer asked

What does it mean that all your positive reviews are collected in partnership with product review at the bottom of the reviews. Are they real reviews? They don't seem real.

If there was no reviews collected in partnership, it seems all your reviews would be negative. Is that because TRANDIRECT are taking customers money without consent and no proof?

9 answers
Gary
Gary

Yes that’s what they do!

belinda
belinda

Yes it seems that’s what they do. No attempt at all to collect item. Took my money. Still waiting for a refund

Naveen Kumar
Naveen Kumar

Yes, I have also experienced the same from last week (waiting for 5 days)

Yesterday I have cancelled and booked through sendle and they picked up today itself.

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