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Transdirect
3.6 from 2,333 reviews · View Statistics

Reviews

3.6

2,333 reviews
5
(1,277)
4
(222)
3
(75)
2
(81)
1
(678)
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Good and bad

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
See all answers
1 comment
Transdirect
TransdirectTransdirect
Kangaroo Island Sea Salt

Kangaroo Island Sea SaltSouthern and Hills, SA

Perfect quick service at an amazing price.

published

Always fast delivery. The prices are amazing, the team are super helpful and freindly. I would encourage any small business to deal with Transdirect. Helping South Australian business with their freight needs.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
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Frank

FrankNorth Western Region, NSW

  • 2 reviews
  • Verified customer

excellent service and price

published

easy to deal with easy to get a quote the paperwork is great i cannot fault the service i have used trans direct a few times now and every job has worked out well

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Parcel Delivery

published

We have been working with Transdirect for well over one year now and have found them to be very prompt on their parcel pick up and delivery. Also very cost effective. Can't ask for more than that. Leo

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Health hub

Health hubSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

On time and on budget. Excellent service.

published

The packages were picked up and delivered on time to Perth. All arrived safely and intact. So much cheaper than expected too. We’ll be using your services again. Thank you!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

The Best

published

I received my package on time and quicker than originally quoted. The package was in excellent condition and the delivery driver was very friendly. Excellent tracking information, from pick up to delivery.Very happy with the service.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
  • Verified customer

Easy to use to make a booking and ontime pick up and delivery is always on the expected dates

published

Packages are always picked up ontime the online booking service is very easy to use. They provide very competitive prices. I get pick ups from Rural Victoria and send all over Australia no problems at all.

Incentivised ReviewNo
Sender or ReceiverSender
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Jacob

JacobGreater Melbourne (Metropolitan), VIC

Delivery sat 1km away from me for 2 weeks

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
7 comments
Transdirect
TransdirectTransdirect
Jacob
Jacob
Transdirect
TransdirectTransdirect
  • Verified customer

Easy and quick delivery

published

Good pricing options. Very easy instructions to label, and straightforward payment and collection. Parcel was collected within the given time window and delivery was super quick. Very good tracking updates also.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

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  • Verified customer

Great company!

published

Great prices but the site is still a bit buggy. Also the multibook option has gone, sad face.. I want to be able to send multiple parcels to different places for a cheaper rate than individually

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with Transdirect

Rhonda Acworth

Rhonda AcworthWide Bay-Burnett, QLD

  • Verified customer

This business is a keeper!

published

I would definitely choose Transdirect in the future for all my delivery needs. My parcel was collected from me and delivered interstate, on time and undamaged. I was able to track my parcel's journey which was helpful.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Excellent service, finding and booking the right courier could not be easier

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
Tina

Tina

  • 2 reviews
  • 1 like
  • Verified customer

Parcel delivery

published

Overnight parcel delivery not picked up due in Melbourne today and still sitting at our offices.
WHY!!!!!
This is unacceptable and it is a business here dealing with other business why paid extra plus insurance and still siting here-no phone call of any delays .Absolutely dealing with an overseas call centre , as when I called they told it was 10.35pm when it was 9.30am in the morning.

Incentivised ReviewNo
Sender or ReceiverSender
2 comments
Transdirect
TransdirectTransdirect
Tina
Tina

Sorry Steve, that is not the case.
We had two missed collection day after day, failure to show up is no excuse and to have your customer service team not offer any help or a resolution is something we consider when not using someone again.

Review collected in partnership with Transdirect

  • Verified customer

Great service, would highly recommend

published

I was the sender and receiver. I needed to have my item picked up by a courier in Sydney and delivered to me in QLD. The courier service was great!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

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  • Verified customer

Great company. So very easy to use. Good direct communication.

published

I am the receiver. I organised the freight collection was timely con notes provided. Delivery was completed in a prompt fashion good received in excellent condition. Would recommend and use again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

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SudhakarP

SudhakarPSydney, NSW

  • Verified customer

Transdirect is fantastic one shop.

published

Transdirect is fantastic one shop to go to find a courier. They give so many options to choose by price, duration. Best Price and service with great tracking.
Online easy interface.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with Transdirect

  • Verified customer

Makes shipping easy and affordable.

published

I have been using Transdirect for a while now and like the ease of getting online quotes and booking. Also like getting the ability to choose a quote and carrier. I recommend them to my colleagues as well.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
See all answers

Review collected in partnership with Transdirect

ConsumerReview

ConsumerReviewSydney, NSW

  • 7 reviews

Start Low - Final Charge Is Much Higher

published

Transdirect always comes up with much lower quotes than other companies to lure businesses in.
Once you provided transdirect with your credit card details, they will then automatically charge you much more at the end.
Stay away from this business !!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Transdirect
TransdirectTransdirect
Wendy M

Wendy MNortheast, VIC

  • 3 reviews
  • 3 likes
  • Verified customer

Reliable.

published

Have found them reliable and pricing choices are good. Linked to Shopify website. Customers get direct quote so can make up their own mind on freight costs for their item.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
See all answers
1 comment
Transdirect
TransdirectTransdirect

Review collected in partnership with Transdirect

Eugene

EugeneSydney, NSW

Fast service reasonable price.

published

After ringing around for a quote transdirect came in $100 cheaper. They shipped my heavy item door to door from Tasmanian central coast to Sydney without a hitch. Best Affordable service.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Transdirect
TransdirectTransdirect
Page 1 of 117

Questions & Answers

Emil W.

Emil W.asked

The Estimated Time of Arrival is 01/10/20 but I still haven't received it yet and I couldn't track it as well. How long am I still going to wait?

1 answer
Transdirect
TransdirectTransdirect

Hi Emil,
Do you have a Transdirect Reference number or Con note I can look up for you?

Kind regards,

Steve

krhoque

krhoqueasked

Hi Transdirect, I've been waiting for a month now for a product I purchased from Brisbane, which was sent by the seller via Transdirect. I have contacted Transdirect, and your courier Fastway numerous times to get the product delivered without success. It has been an extremely frustrating experience and after a month's wait, I have never received the item. I was told by Transdirect a few times that I will be sent an update after following up with their courier but that never happened.

Ref: 10156787

1 answer
Transdirect
TransdirectTransdirect

Hello Kazi,

Apologies for the late reply on this platform.
I'm sorry for any inconvenience caused by the extended delay in transit.
I'm please that your parcel was located and you were able to collect from the Fastway/Armaex Parcel Connect point.

Kind regards,

Steve

Cuong P

Cuong Pasked

Hi Transdirect,

Hope to find you here because I cannot find your email support anywhere on Internet.

I have recieved email about "Under declared collection notification" about weight of package I sent via Transdirect.

I did weight 2 cartons (1 big and 1 small) as the size I declared about 38 kg.

And After the consignment was inspected, weighed and cubed by the Carrier, the corrected information is a Charged Weight of 89Kg.

It is unbelievable weight for 2 big cases and 3 small cases Dell which I won from auction. I can provide detail of items if you want. I would like to ask you send me any proof that you did re-weight the package then charging me $113 more directly in my account.

Consignment Number: AOE5539341R

I am looking forward to your response.

Best Regards,
Ken

2 answers
Trent
Trent

Hello. They are scum. I'm taking my case to The Department of Consumer Protection. I'm in the same boat. I told them that they needed to contact me prior to delivery, prove their case by way of evidence, discuss payment and Then deliver the goods. They are pigs.

Transdirect
TransdirectTransdirect

Hi Cuong, sorry for the delay in replying on this platform, I believe by colleague previously answered your questions by email.

Specifically that an under declared charge occurs when the declared weight, or dimensions that you provided and are quoted on during the booking process, differs from the charged weight the carriers have invoiced after the consignment has been delivered.
The "Charged Weight" being the greater of either the Dead Weight (how much it weighs) or the Cubic/Volumetric Weight (how much space it takes up) you were charged only the difference of what you would have paid had you entered the correct details at the time of quoting prior to booking.

Kind regards

Steve,

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