3,247 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
Transdirect - Substandard support and unfounded driver updates Do not trust Transdirect, their booking dates or rely on their customer service. My experience timeline says it all: • 13/8/26: Received shipping label; collection confirmed for 14/8/26. • 14/8/26: No driver showed up. Emailed support, initially received only an automated reply. •… Read more
17/8/26: Received an email claiming that a collection had been attempted but my freight wasn't ready. I was at home at the time and the package was right outside the front door. • 20/8/26: After numerous follow-up emails, I still have no resolution and the package is still sitting at my house.
Dreadful customer service, I will not be using them again.
I'm a first shipper using Transdirect. So I rang up to check how to pack n what to expect for my fragile box to go from Adl to Tasi. very helpful n I added a few bits of protection n it all got to an obscure location early with no damages. Very happy. Show details · 1
Complete lack of any resemblance of acceptable customer service. This company provides probably the WORST customer service of ANY freight broker that I've ever dealt with. Despite a package having the destination address which is UNIQUE and easily found by typing it into ANY maps service (Google Maps/Apple Maps etc) they claim that they were… Read more
unable to deliver. Utter and complete nonsense.
Not only did they fail to deliver despite having a UNIQUE ADDRESS, but then they tried to use any possible excuse that they could manufacture to worm out of in indefensible position.
NEVER EVER USE THIS INCOMPETENT COMPANY.
Instead of using these INCOMPETENT FOOLS and being ripped off at the same time, I've found that SHIPMARVEL are not only mush easier to use, but they are WAY WAY WAY CHEAPER than the absurd cost of TRANSDIRECT
Hello Murray, Our review confirmed the booking listed… Read more
Reviews with attachments
Fast and Efficient International service! – We are a Western Australian company who manufactures custom made pet doors and everything plastic - acrylic, polycarbonate etc. We sent a custom door to our customer in Dubai. Picked up on Friday and delivered to our customer on the following Monday! Both ourselves and our customer are extremely happy with the quick turnaround! Will definately be using in the future! Show details · 1
Safe arrival – Booking a parcel online was quite straightforward as was selecting a courier. The cost was competitive. The package (a family heirloom framed picture) arrived safely within the stated time to another state. The package was collected on time, tracking information only really showed it was in transit. Show details · 1
Easy transaction - delivered on time and intact. Recommended AAA+++ – Collected and delivered on time. Tracking service was great - staff that I dealt with were polite and helpful. Show details · 1
NSW to VIC one box – They picked up my single box package when I couldn't find any other courier comapny that would, at the cheapest price I could find with tracking. Show details · 1
Good service & better prices – A difficult and heavy carving from Sydney to Brisbane. Not many will try to help, but Transdirect were happy to oblige nand at a reasonable price. Thank You, it arrived safely . Show details · 1
Booked freight using the exact dimensions and weight requested during the booking process and received a quote based on those measurements. I personally measured the cartons myself and even added a margin above the actual size to avoid any issues with cubic weight calculations. Over a month after delivery, an additional amount of $168 was… Read more
automatically deducted from my account without prior approval or an opportunity to dispute it first. By that stage, naturally no packaging proof or measurement photos had been kept, as the shipment had already been completed weeks earlier.
The carrier later claimed the cartons measured significantly larger due to “bulging and protruding” and used the attached photo as evidence. Based on this, the charged weight increased from 39 kg to 60 kg, resulting in a substantial additional charge after the original shipping cost had already been deducted.
What’s frustrating is that no photos or verification were requested at the time of booking when the dimensions were originally declared and accepted for quoting. Only after the extra amount was deducted was I asked to prove the original measurements from over a month earlier.
The whole process felt unfair and gave the impression of a very misleading and opportunistic approach toward customers.
Hello Rana, We're sorry to hear that you've received… Read more
Worst service I have ever experienced. I paid for a parcel pickup from my home scheduled for 9 April, and as of 20 April, the parcel was still sitting at my house. I was initially told it would be picked up the same day. When that didn’t happen, I called customer service at 5:15 pm and was told it would be collected on Friday. The same excuse was… Read more
repeated on Monday, then Tuesday. After multiple calls to customer care with no resolution, I was finally forced to cancel the service altogether. This company is completely unreliable and does not honour its commitments. Save yourself the stress—go to the post office and do it yourself if you can, but do not rely on Transdirect.
Hi Andy, We're sorry to hear that your freight was… Read more
My experience with Transdirect was extremely disappointing. I booked a box to the US and had to call three separate times because they weren’t acting on information they themselves asked for. That wasn’t even the worst part. Before dropping off the parcel, I confirmed with customer service that the service included signature on delivery, since I… Read more
hadn’t selected the ATL (Authority to Leave) option. I was told yes, twice.
After dropping it off, I checked the tracking and saw “No Signature Required.” I called again and was told that this was incorrect and a signature would be required. I asked for that in writing — because at this point, I didn’t trust verbal assurances — and the agent said the international team would email it.
Five minutes later, the same agent called back saying they actually couldn’t confirm it in writing because their terms and conditions say it’s at the driver’s discretion. This completely contradicted the two previous confirmations I received. The item was worth $1800, and their only advice was to “rush to the depot and try to get it back” so I could send it with someone else.
Thankfully, the team at FedEx were helpful and confirmed they do offer signature-required service, and that Transdirect had booked it incorrectly. They thankfully found a workaround for me. When I re-created the booking just now for this review, I noticed the ATL option only appears as a tick-box on the second page — but their terms hide the fact that couriers may still leave it at their discretion.
Overall, I was misinformed multiple times, given contradictory answers, refused written confirmation, and left to sort out the problem myself. FedEx fixed the issue — not Transdirect.
Also like to add that Trans Direct's "Warranty" Is not insurance cover and hardly cover anything.… Read more
We had an unbelievably Terrible experience with Transdirect. We booked a shipment from Sydney to Townsville QLD for a parcel with a dead weight of 11kg and cubic weight of 15kg, both carefully measured with a buffer to avoid disputes. Despite this, the delivery was delayed by a full week. Then, after the item was finally delivered, we were hit… Read more
with an outrageous $285.13 in EXTRA fees. Transdirect falsely claimed the package cubic weighed 40.25kg and slapped on an "Oversize Admin Surcharge"—completely baseless.
We have clear photographic evidence of the actual size and weight of the parcel. Even the proof-of-delivery photo shows our standard A6 shipping label on a reasonably sized box, confirming the shipment was not oversized.
We immediately sent a detailed email with all supporting evidence requesting a correction and refund. That was followed by three additional emails over a week—none of which received a single reply. No acknowledgement, no investigation, not even a courtesy response.
Transdirect was quick to take our money and apply unjustified charges, yet they completely ignored a legitimate complaint supported by clear evidence.
We are now being forced to escalate this to NSW Small Business Commissioner and lodge a report with ACCC.
This experience has been nothing short of infuriating. Avoid the hassle and disappointment—go with a more reputable and accountable courier service.
Hi Lily, We're sorry to hear that you feel this way.… Read more
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Latest follow-ups
No fuss pick up and arrived at destination within acceptable time frame .. Show details · 1
Follow-up · Best price : The parcel was not suitable to post.. Arranging pick up was simple ..
Booking was made, cancelled AND refunded within hours. The next day, they came and picked up my box that had another courier's (Startrack) label on it. So they basically stole my box. Fast forward 2 weeks, I get my box back (return to sender) and a… Read more
few days later after that, they charge me for the booking that was cancelled 2 weeks earlier. Looks like I'm not the only one either. STAY AWAY!
Follow-up · Transdirect refused to give me a refund. Luckily I paid with PayPal. After a few weeks of back and forth, PayPal ruled in my favour and I received a full refund.
Hello Georgina, Thank you for sharing your… Read more (+1 reply)
Satisfied with the rates and delivery times and customer care Show details · 1
Follow-up · I am satisfied with Transdirect and its customer service. I followed up on a non-delivered ie lost item and they have been reassuring and have made a warranty claim.
Positive reviews
Used Trandirect for interstate and the first leg by TNT was slow on arrival, as it was supposed to be next day delivery but arrived on Monday instead (3 days).The return trip was with Courier please which was cheaper and an on time service, which arrived before my expectations which was great. So more expensive does not mean better service as this time the cheaper price exceeded the others!!! Show details · 1
Great, found the booking process online really easy. Booked the night before and courier picked up and delivered the very next day as promised. One of the few shipping aggregators that actually offered a warranty for the full value of my item and also didn't exclude tech items (computers, printers etc) from its terms and conditions! Show details · 1
I was very impressed. They achieved exactly what was requested, and it wasn’t a straight forward service, needing both air and road. I’m grateful to find a courier that is trustworthy. Many thanks. Show details · 1
Negative reviews
Broken system that robs small couriers of time and stresses customers. Do not recommend. Transdirect is a freight broker, not a direct courier, and their internal communication structure is completely broken. I received multiple email confirmations stating my delivery was booked for a specific date. Instead, the contracted driver turned up on a… Read more
completely different day with zero warning, calling to ask where I was. I had to drop everything and rush home just to catch him. While it is incredibly frustrating as a customer who paid good money for freight, I actually feel worse for the local delivery drivers. These small transport companies are burning fuel, wasting space in their trucks, and losing valuable time because Transdirect cannot properly coordinate a calendar sync between two systems. Nobody wins here except Transdirect taking their cut. If you want reliable logistics that respect both your time and the drivers doing the actual hard work, look elsewhere.
Hello, We’re sorry the service did not run as… Read more (+3 replies)
My experience with Transdirect has been that there are only two levels of service: it's either really good or really bad. When everything goes smoothly, the service is great. But when something goes wrong, that's when the problems start. Instead of being offered a practical resolution, I was told the solution was essentially to pay more money and… Read more
hope for the best and still with no guarantee that my items would actually be collected or delivered.
A courier booking service should make shipping simple, especially when issues arise. Unfortunately, in my experience, the support I received fell well short of that expectation.
Hello Glenn, We’re pleased some of your bookings have… Read more
Be careful dealing with this company. I just got surcharged for underdeclaring three boxes being sent interstate. 1-3cm off apparently. I ask for their photographic proof or evidence. They cannot provide anything. Yet after not being able to substantiate any proof they still charge you. If you want a review they demand that you submit proof. Very unprofessional company. Show details
Hello Jo, I'm sorry if your experience was not as… Read more (+4 replies)
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Recent reviews
This is the second time I used Transdirect to ship 'stuff' from Melbourne Victoria to Perth Western Australia. This time I had 15 boxes of various sizes adding up to 140Kg - It's easy, I carefully pack my 'stuff' in boxes, (I usually get them for free from Bunnings) accurately measure and weigh them. I then enter the details on Transdirect website… Read more · 1
and get an instant quote from various providers. I can add insurance if I want (I always do). Once I confirm and pay, Transdirect sends me a pdf file with the labels for my boxes. I print and stick them on. A courier will pick them up in a day or 2 and they take 5 to 7 working days to get to their destination. PS: If you create an account, you will get a discount!
First time using transdirect and have to say they were amazing - quick and easy booking process, regular tracking updates and fast delivery times including extremely organised and great communication from the delivery driver - will definitely use again Show details · 1
Smooth process from start to finish. I’ve had a wonderful experience using Transdirect. Their platform is user-friendly, customer service is helpful, and the delivery was prompt. A reliable choice for shipping in Australia! Show details · 1
I recently used Transdirect for the first time and I'm genuinely impressed. From start to finish, the whole process was smooth and stress-free. Their customer service stood out the most — the team was responsive, helpful, and made sure all my questions were answered quickly. It's rare to find service that good these days. The prices were also very… Read more · 1
competitive compared to other options I looked at, so I felt like I was getting great value without compromising on quality. On top of that, their platform was really user-friendly and easy to navigate, even as a first-time user. I'll definitely be using Transdirect again for future shipments, and I'd happily recommend them to anyone looking for a reliable shipping service. Great experience all around!
Transdirect are a great courier company to use. There are so many options for different couriers. All the prices are reasonable and you can compare the prices all in one spot. Show details · 1
Just be very careful about the fees charged after the delivery of your items. Sometimes it could be double or even triple the postage you get quoted at the very begining, which is so confusing and frustrating. The concept is good though, have many carriers to choose from and if you are in metro area they usually pick up your items on time (some… Read more
delays, but most time all good). Overall, no transprency on pricing and you might get ripped off afterwards.
Hello, We understand your concern about pricing… Read more
I would never recommend Transdirect. I sent 5 large boxes, each weighing 20 kg, using boxes from Bunnings. Before booking, I entered the exact dimensions and weight of every box on the Transdirect website. The quoted price was accepted, and I paid in full. The boxes were collected and delivered successfully without any issues. About a week after… Read more
delivery, Transdirect deducted nearly $100 from my account in two separate transactions, claiming that the boxes were larger than the dimensions I had provided. I contacted them twice and asked for proof of their measurements, but they ignored my requests and never responded after my first enquiry. If they claim the dimensions were incorrect, they should be able to provide evidence. This feels like a very unfair business practice. They attract customers with a low quoted price and then charge extra after the service is completed, without providing proof when challenged. Very disappointing experience. I will not use Transdirect again and cannot recommend them to anyone.
Hello, We understand your concern about the… Read more
watch out for the extra fees scam, after the item is delivered, that's IF the courier shows up when its booked in, without needing many re-bookings. transdirect will take you money Show details
Hello Phil, We understand the concern about… Read more (+2 replies)
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Hello Steve, We’re sorry the collection did not take… Read more