We used Transdirect to send 2 parcels interstate. It was easy to get a quote and book. The only let down was we booked Couriers Please. Pick up time was between 8-5 with no option to choose a preferred time slot. We waited all day and the driver showed up at 630pm when we were out so had to leave our security gates open all day.
No reflection on Transdirect. We will choose another courier next time.

5 years and not a single problem. good price, good communication and so easy to use. we run a small business and i would recommend them to any small business .

Used Transdirected multiple times now, not only is the entire platform easy to use but they compare a range of different freight companies giving you the best value for your shipment. Highly recommend.

Great pick up and delivery, then out of the blue 3 weeks later they send me an email stating they’re going to charge me $150 as my parcel weighed 30kg not 27kg!! They then proceeded to deduct the money from my PayPal account! I have disputed this with PayPal but it seems the company opened a billing agreement with me via PayPal - without my consent - and PayPal will not do anything because of this. How can they illegally open a billing agreement without my consent then proceed to deduct money whenever they like? AND.... my parcel only weighed 7...

All said above.
Timely pickup. Delivery before promised date. Cheapest by far. Easy tracking. Goods in good condition when delivered. You are asking for too much information. Needless to say, very happy with service.

I sell lots of things on ebay. It is sort of a hobby for me. I have only used Transdirect a few times so far but are fast wishing I had heard about them ages ago. No wrestling to get a park near the post office. The drivers have always turned up on time. The goods have arrived at there destination safely within a few days. Best of all they are far cheaper than Australia Post which is becoming too expensive. So far as good.

Very efficient booking process made the whole thing easy. Parcels picked up early and very happy to date. Hoping that the the goods get to the recipient in as an efficient manner.

Points that stand out.
The parcel 22kgs was picked up at time advised that it would be.
It was delivered to an interstate location 2 days earlier than expected without damage.
Compared to Australia Post it was cheaper, the service door to door & effortless.
If possible I’d score them an eleven out of 10.
Well done Transdirect!

I was charged an extra fee of over Three times the original price without authorisation and no contact from Transdirect. Do NOT use this company they cannot be trusted to look after their customers.

Arrived on time with no damage. Tracking info was supplied promptly. Would like to change my freight company to trans direct for state deliveries and pick ups. Overall a excellent experience.

Transdirect act as an intermediary/portal for numerous courier companies and I've found them excellent. Had the misfortune of booking Aramex through them and while they were ghastly, Transdirect were very good in trying to resolve the issues and ultimately recommend I go with another provider, TNT - who also were terrific.

The customer service team at Transdirect were really fantastic and I can't rate them highly enough - the only think I think could improve their services is removing bottom of the market couriers, like Aramex from their services - as such a poor courier ends up reflecting on Transdirect.

We have 27 boxes item send to our customer at early of Jan, and end of Jan we ask them why is still not send to our customer, and they said need to investigate.

And now, they are still investigate the items and never give us a due date when is the investigate done. The value of our items are TWENTY THOUSAND!!! We have given them to investigate more than a month!! We have no idea why so much boxes has been lost that easy!! And try to avoid for us to claim the items!! Only reply us "carrier are experiencing delays"!!
And never reach them by phone hence no personal response!!!

We have try so hard to run our business, and because of that we get so much complain to our company!!

I would definitely use this service again. Very polite and professional service. Thank you very much for the professional service that was supplied it was much appreciated and delivered as prromised

Disgraceful business with no regard for the customer. All care no responsibility. Lost our item in November, then said it was delivered which it wasn't. Could never reach them by phone hence no personal response. Advise against using them.

Very accurate and the shipment was received on time. There was a quick response in sending out the labels to stick and ready for picking up .I recommend this service and would do it if needed again.

TransDirect quoted me on shipping my package from Sydney to a Melbourne Post office. Two weeks after the item was delivered without notice they have deducted additional fees from my account. When reviewing the tracking the item was delivered on the day it was out for delivery yet they state they had to redeliver the goods. Avoid them as what they quote to make them look cheap is fake as they will get you weeks later and state it is a redelivery charge

Absolutely disgusted with this company, booked a pickup for the 25/01/21 and it still has been picked up from my supplier, it is now the 12/02/21 and I have rung several times and always looking into it.

Failure to pay valid insurance claim when damage done by tnt fell off truck
Do not use for your business $6000 damage
Claiming this is not strapped and on a pallett with clear fragile sticker and on a pallet thats forkable for up to 500kg
My items fell of a truck and were dropped from a great height and all sustained the same damage by falling backwards it looks like pure negligence of tnt and failure of transdirect to honour a valid claim

I used Transdirect to return a product which I was not happy with. The package was picked up on time as schedule and return to the sender. The tracking information was helpful and accurate. The sender received the package on time and refunded my money. I am very happy with the service.

I've used TransDirect a few times and I'm very happy with the website use and the service. I love how it compares all the courier companies and I just pick the one that suits me best. Great service.